Gatekeeper Property Services Ltd
based on 99 ratings. This website contains 99 user reviews of Gatekeeper Property Services Ltd.
Agent Information
Gatekeeper Property Services Ltd
Gatekeeper is a dynamic, sales driven business with a priority put on customer service.
We have a dedicated shareholder driven team that support all our clients no matter what their requirements are.
We have a strong affiliation to the trade bodies that regulate the sector and actively involve them in our business development process.
We actively request feedback from our clients and evolve our business processes to ensure their voice is not just heard but the point of view is understood and requests for change implemented through the business.
Offices / Branches
Gatekeeper Property Services Ltd has not joined our 'transparent agent' scheme yet.
"If only I had known about this site before.." the most common comment we get posted from reviewers that have had a bad experience. So in response, allAgents has introduced the "transparent agent" scheme to help identify agents that are open about independent customer feedback and have nothing to hide. The scheme is FREE to join and as an incentive, allAgents will provide them with FREE LANDLORD & VENDOR ENQUIRES.
Click here and Join the 1000s of Delighted customers that have had success with our recommended agents. If however you do choose to use Gatekeeper Property Services Ltd, please make them aware of the scheme and ask them to get in touch if they want to become a member. - Learn more about 'Transparent Agents'.
Customer Reviews (Page 3 of 4)
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by 'fresh start' 16/11/2010
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Very happy
Was this review helpful? Yes
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by 'Janetb' 16/11/2010
- Branch:
- Property Care Dept 6 South Bar Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Thanks for all the help in letting my property. Regards Janet B
Was this review helpful? Yes
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by 'Super' 16/11/2010
- Branch:
- 7 Midshires Business Park Smeaton Close
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Great service and communication from top guys.
Was this review helpful? Yes
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by 'Leamington Property' 16/11/2010
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I had used agents before but then rented my property myself. Gatekeeper appealed to me when I saw there adverts and their fees were low. They have done everything I would expect form an agent and more. The team are great and even a director called me to follow up the service I had received. I have a few more properties that I will use them for when they come available.
Was this review helpful? Yes
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by 'CheltLandlord' 16/11/2010
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Smooth process - Phil was always available for my questions even at weekends (like the website too).
Was this review helpful? Yes
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by 'JC' 16/11/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Nice property - it was very clean when I moved in and the team were friendly when I had questions about payments.
Was this review helpful? Yes
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by 'Wokka' 16/11/2010
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Good service, good price, will use again
Was this review helpful? Yes
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by 'Lucky' 15/11/2010
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I feel I have been looked after professionally and I cannot complain. I'm glad I chose Gatekeeper.
Was this review helpful? Yes
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by 'penguin' 15/11/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I have now read all the reviews on here and will not be using this outfit and am off to tell them that right now - if I can find their 'office'!!
Was this review helpful? Yes
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by 'Nosey' 14/11/2010
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Efficient, well mannered, always helpful.
Was this review helpful? Yes
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by 'walker' 13/11/2010
- Branch:
- 165 Victoria Road
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Very pleased with the marketing and updates and the tenants seem very nice too.
Was this review helpful? Yes
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by 'Black' 11/11/2010
- Branch:
- 165 Victoria Road
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Great job done by all I will be advising all friends and family.
Was this review helpful? Yes
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by 'Grahams' 9/11/2010
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
We had excellent service from Gatekeeper. They let the property quickly and for a fair price!! We were called ever week to discuss viewings and feedback. The viewings were mainly done in the evening by a very nice girl who knew about my apartment. We received good advice and friendly service from all the staff. I have recommended Gatekeeper to all my friends and family.
Was this review helpful? Yes
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by 'White witch' 8/11/2010
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I only have 2 words for your site. Gatekeeper rock. That's my feedback.
Was this review helpful? Yes
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by 'Bennetm' 8/11/2010
- Branch:
- Property Care Dept 6 South Bar Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Great service. Would recommend. Thanks
Was this review helpful? Yes
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by 'JoanneE' 7/11/2010
- Branch:
- 7 Midshires Business Park Smeaton Close
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I rented a property via the Aylesbury branch. The team are always consistently friendly, efficient and always very helpful. All I have dealt with at Gatekeeper were professional and deliver a very high standard of service.
Was this review helpful? Yes
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by 'Jeff' 7/11/2010
- Branch:
- 7 Midshires Business Park Smeaton Close
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Mat at Gatekeeper asked me to leave feed back on this site as a result of some dubious negative feedback and I was more than willing to help. I think they are including it as part of the customer surveys that they send to all clients every 3 months or so. I can only say that they are 1st class and offer me great service. They also came out to my home last month and spent an hour discussing ways they could improve their service and new ideas for online accounts management. The negative comments are baloney and sound like a disgruntled ex employee or customer. I use them for all my properties find them very thorough and professional. I highly regard them and hope any one reading this will take my advice and use them rather than some of the other cowboys that I have ran into.
Was this review helpful? Yes
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by 'A very happy Customer' 7/11/2010
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have had an fantastic service - I am an overseas landlord and great value for money. Very professional service-nothing too much trouble. Was marketed on all the promised websites within a few hours of me signing and let with in days. I was kept up to date by email. The price was the same for overseas as for based in the UK and they were the only agent I could find that did this. With regards to the service, every thing that was promised was delivered and the staff were 1st class. I have read the comments from "unhappy customers" and do not believe a word. These people are nice and friendly and are a pleasure to deal with. As I am abroad I checked all the agents I emailed and called and these guys were the best and registered with The ombudsman,National association of estate agents, the tenant deposit scheme which the majority of agents I checked were not. Wouldn't hestitate to recommend their services.
Was this review helpful? Yes
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by 'Landlord 26' 6/11/2010
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
The Gatekeeper team are dedictaed and customer focussed every time I deal with them.
Was this review helpful? Yes
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by 'unhappy bunny' 5/11/2010
- Branch:
- 7 Midshires Business Park Smeaton Close
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
This branch doesn't actually exist, it is a drop off / pick up point for keys, using another company's reception desk. The service is abysmal, we used their "managed service" and know for a fact that they never visited our property during the twelve months it was let through them, as we had to change the locks and they had no key! We let the property on condition there were no children, but subsequently found there was a child there and when challenged by the ombudsman they produced a totally fictitious tenancy agreement which neither I, my business partner, or the tenant had ever seen, which even the ombudsman called 'suspicious'.
How odd is it that following a stream of very negative comments on this site, there has been a flurry of excellent reviews, none of which name a particular branch and all written in similar vein, called me cynical but is there a slight whiff of rodent, or desperation?
Was this review helpful? Yes
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by 'Jonah12' 2/11/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
The only agent that kept me up to date with new property when I was searching. Being able to complete my application remotely was fantastic. Everything was sorted before I moved to Swindon. Hassle free.
Was this review helpful? Yes
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by 'Sherry' 1/11/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
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Rip Off merchants!!! Avoid at all costs!! even when you tell them you will need garauntor because the checks will fail, they still make out they have to put them through just to take overWas this review helpful? Yes
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by 'cclarke' 1/11/2010
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have 3 properties with Gatekeeper and after using them on the first moved the rest to Gatekeeper. I can not recommend them enough. Thank you, thank you, thanks you.
Was this review helpful? Yes
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by 'JJ' 27/10/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I found the staff at Gatekeeper to be very friendly and efficient. Would definitely use them in the future.
Was this review helpful? Yes
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by 'happy landlord' 25/10/2010
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
This is the 4th time I have used Gatekeeper always a pleasure thanks team.
Was this review helpful? Yes
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by 'Aaron Bedding' 24/10/2010
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have used many estate agencies before, but nothing compares to the service and help i receive from Gatekeeper, on an ongoing basis.
Was this review helpful? Yes
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by 'George' 19/10/2010
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Gatekeeper have looked after my property for 3 years and I have never had any problems - my tenants are happy, and so am I
Was this review helpful? Yes
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by 'Jack' 16/10/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Having been burned in the past with rogue agents running off with my deposit it was nice to be able to trust an agent again. They were helpful to me through every step of the process and nothing was too much trouble
Was this review helpful? Yes
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by 'Great service Thank you' 14/10/2010
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I agree with long time service who called me to tell me about this site, I have been with Gatekeeper for about three years and have 2 tenants in that time who have also had nothing but positive comment. When things have gone wrong or a mistake has happened they have always been upfront and resolved it quickly and sensibly. I can not believe some of the comments I have read and they sound like sour grapes to me and unbalanced. Gatekeeper ask me for feed back every time a inspection or new tenant moves in and I always rate them Fantastic. One of their directors came to see me last year to get my feedback on their service and on what areas they could improve. That is the type of company I want to deal with.
I have always been really looked after and the hard work the team is very much appreciated by me. A big thanks to Phil, Clarice, Vanessa and Sam. who I deal with mainly and I hope you don't read these absurd comments below. Highly Recommended.
Was this review helpful? Yes
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by 'Long Time Landlord' 13/10/2010
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I am very surprised to read the feedback below.
I have been a landlord at Gatekeeper for 7 years and have received nothing but exceptional service from all members of the team.
Prior to my dealings with Gatekeeper I had used a number of other agents to look after my property and everyone had come up short and charged me twice as much for the privilege.
I have seen a number of tenants move through my property in the 7 years and they have also been exceptionally happy with the way they have been cared for by the Gatekeeper team, and my view is that they have looked after my property to a greater extent as a consequence of the hard work the team put in.
I have recommended Gatekeeper to my Friends and family and they have also been noting but impressed - I will certainly be asking them to log their comments.
Was this review helpful? Yes
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