Gatekeeper Property Services Ltd
based on 86 ratings. This website contains 86 user reviews of Gatekeeper Property Services Ltd.
Agent Information
Gatekeeper Property Services Ltd
Gatekeeper is a dynamic, sales driven business with a priority put on customer service.
We have a dedicated shareholder driven team that support all our clients no matter what their requirements are.
We have a strong affiliation to the trade bodies that regulate the sector and actively involve them in our business development process.
We actively request feedback from our clients and evolve our business processes to ensure their voice is not just heard but the point of view is understood and requests for change implemented through the business.
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- Agent Details
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- Contact Agent
Gatekeeper Property Services Ltd has not joined our 'transparent agent' scheme yet.
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Customer Reviews (Page 1 of 3)
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by 'SN1' 14/1/2012
- Branch:
- 165 Victoria Road
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
Great choice of properties at time of viewing, agent thought outside the box and always able to meet our requirements for future viewings, all dealings prompt and efficient, good call backs, proactive in terms of solving problems. always very pleasant, single consistent single points of contact throughout. Felt like they were acting on tenants behalf as well as landlords. would definitely recommend and use in future. dealt with david, sam and phil
Was this review helpful? Yes
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by 'Satisfied tenant' 23/12/2011
- Branch:
- Property Care Dept 6 South Bar Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Good professional firm. I rented a property in Aylesbury from them for two years. Key thing with me was the clarity of their fees at start and end. There were no surprises and were fairly applied. I dealt with various members of their staff over the teanancy and all were pleasant to deal with.
During the tenancy, the washing machine died of old age. They liased with the landlord to get it replaced after it turned out it couldn't be fixed. I always had confidence that, if I had other repairs needed, they would sort it out.
When the property was to be re-let as I was moving away, they always gave a day's notice of viewings. This, and other reminders/notices, was done with a text and email. Small thing, but handy.
I've moved out of the area now, but would use again.
Was this review helpful? Yes
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by 'Joe 33' 17/12/2011
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
The Agent (Debbie) very helpful when viewing properties. No pressure & happy for repeat viewings to confirm decision on property to rent & then go back & 'measure up'. All admin quick... would recommend
Was this review helpful? Yes
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by 'Dashby' 21/11/2011
- Branch:
- 165 Victoria Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I recently was looking for a flat to rent. I lost a lot of time going around with other agencies that showed me flats not in line with my requirements in terms of budget or location I was really positive impressed when I dealt with David from Gatekeeper. He was really professional and didn't waste my time.
Was this review helpful? Yes
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by 'George' 18/11/2011
- Branch:
- 165 Victoria Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I have been looking to rent in the area for a few months with not much luck, we came across a flat with Gatekeeper and the service was excellent, very helpful and went out of their way to help us, i have already recomended to a friend and will carry on . we very pleased with our new home. Thanks again
Was this review helpful? Yes
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by 'julie' 27/10/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
hello, we will never go wiht gatekeeper as they work underhanded in everything they do, before we signed a lease they said they will check with landlord if some repairs would be done, they got back to us and said yes thye will, guess what when we signed the lease they said "no repairs were reported and wont be done" another occasion we asked for teh banisters to be repaired, they sent out a lady to take phots of it, after a month of not hearing back from them, we phoned them up only to be told "no noone came out, no job card has been issued or mentioned" last straw is they... (read more)
Was this review helpful? Yes
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by 'SF' 1/10/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Debbie particularly, was very friendly and helpful in helping us find, and negotiate the rental of, our new home. I cannot fault the speed and intricacy of the service and can leave an entirely positive review and recommendation.
Was this review helpful? Yes
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by 'LB' 21/9/2011
- Branch:
- 7 Midshires Business Park Smeaton Close
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
We dealt with Jo. I was genuinely quite impressed with her. She was sincere, helpful and professional in all of our dealings. This is quite refreshing and not what we have found elsewhere I would definitely recommend.
Was this review helpful? Yes
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by 'Caz' 16/9/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Gatekeeper really helped me out of a tricky situation. I had a sudden job move and needed to move quickly. I was able to see 2 flats in the evening. When I decided on one everything happened speedily. A good move...thanks
Was this review helpful? Yes
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by 'JS' 11/9/2011
- Branch:
- Property Care Dept 6 South Bar Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Well pleased with all aspects of this service. The staff ALL very good and friendly.
Top marks... Many Thanks..Was this review helpful? Yes
 very helpful when viewing properties. No pressure & happy for repeat viewings to confirm decision on property to rent & then go back & 'measure up'. All admin quick... would recommend/&display=popup&link=http://www.allagents.co.uk/review/16557/&redirect_uri=http://www.allagents.co.uk/review/16557/ "Share on your Facebook Wall"){kind=logo}
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=hello, we will never go wiht gatekeeper as they work underhanded in everything they do, before we signed a lease they said they will check with landlord if some repairs would be done, they got back to us and said yes thye will, guess what when we signed the lease they said "no repairs were reported and wont be done" another occasion we asked for teh banisters to be repaired, they sent out a lady to take phots of it, after a month of not hearing back from them, we phoned them up only to be told "no noone came out, no job card has been issued or mentioned" last straw is they so say sent us a email to renew tenancy, we never received a email, after several phone calls they sent it to us via email, there were mistakes so we couldnt sign it. they only gave us four days to read, phone for alterations to be made, print and get it back to them before thye charge us admin fees, hence we declined to renew are tenancy. there response today was to issue us with a notice to quit even though we gave them it 2 weeks ago. did they charge the landlord money to do that? very underhand company, stay well clear of them at all cost./&display=popup&link=http://www.allagents.co.uk/review/14442/&redirect_uri=http://www.allagents.co.uk/review/14442/ "Share on your Facebook Wall"){kind=logo}
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1
person found
this helpful.
by 'L and M' 6/9/2011
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
Its a shame you can't put 0 stars...
All was proceeding well with viewings and discussions until we made the mistake of letting them know we were interested in the property.
That was the turning point, and every call that was made, Phil would ask if we had signed the paperwork yet. He also changed the details of the property, and if I hadn't asked about what specifically came with the flat, I get the feeling we wouldn't have known until we had signed the agreement.
The pressure to fill in the paperwork, and pay the reservation fee was phenomenal, and only once we had submitted card details did we find out what other hidden costs they had. When we asked for a refund, the standard "No" was given, as expected, leaving us no option but to contact the Ombudsman and Trading Standards.
I would warn people to do your homework, and talk to people that have had dealings with ANY agent, before making a final decision. You may not get off as lightly as we have.Was this review helpful? Yes
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2
people found
this helpful.
by 'Graham' 4/9/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
The best thing you have done is to search for gatekeeper, and that has led you here. The next thing to do? Steer well clear!! We paid the £260 for searches having been tricked into it-our mistake for believing that there was a 'viewing' after us, and that the 'viewer' was very keen on the property, but guess what?-The landlord would prefer us! Anyway, a raft of hidden fees, a contractual obligation to use their own insurer, highly restrictive lease not to mention aggressive and unreasonable timeframes for completion of forms. In the end we trusted our instincts and pulled out, losing our money but regaining our peace of mind. You've googled this company because you're unsure, with good reason. Stay away.
All the positive reviews on this site are either from Landlords or from rather uniform and predictable 'tenants'....
Was this review helpful? Yes
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by 'Kelly' 5/8/2011
- Branch:
- 7 Midshires Business Park Smeaton Close
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
After having a bad experience with the previous agency I used to let my house, I decided to change agencies.
Phil called me himself and after having an initial chat, I was convinced I was making the right choice, as he didn't give me the standard sales pitch and spoke open and honestly.
They then managed to find tenants very quickly and also at the rental price I was looking for.
So far, Gatekeeper have proved themselves to be an efficient and professional team and I would definitely recommend them.Was this review helpful? Yes
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by 'LouLou' 13/7/2011
- Branch:
- 7 Midshires Business Park Smeaton Close
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
After my buyer pulled out I decided to rent my flat. Gatekeeper found me a tenant within a week and they were moved in a week after this. If only buying and selling was this easy!
They responded to my calls and emails quickly which is always appreciated. I would be happy to recommend themWas this review helpful? Yes
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by 'Van' 25/3/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Whatever problems this agency could have in past (looking on negative reviews below), nowadays it seems not to be the case. Amazingly, Gatekeeper was the only agency (out of many) maintaining good contact with me and tracking preparations of my property for letting (that lasts many months!). So, I can conclude the other agents probably aren't just much interested to care about their customer base as Gatekeeper does, so I went ahead on arranging letting-only service for my property. Whole letting was fast and smooth, renting price evaluation realistic and matching my own knowledge of the locality, tenant was found almost instantly. All the progress was steadily communicated to me by both email and SMS, my email questions and concerns were always concisely answered in full. Well, I really don't know what more I could expect from an agency within this type of service. I referred one more landlord to Gatekeeper and also recommended it to another landlord friend, so here're all my wishes for them to keep maintaining same good level of service.
Was this review helpful? Yes
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by 'coops' 21/3/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I would recommend Gatekeeper very highly. We were looking to rent a property remotely, so communication was essential: Clarice always returned calls in a timely manner, and with warmth and enthusiasm. I was left with the impression that the team takes pride and enjoyment in their work.
Was this review helpful? Yes
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by 'GordyB' 13/2/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
After my buyer pulled out I decided to rent my flat. Gatekeeper found me a tenant within a week and they were moved in a week after this. If only buying and selling was this easy!
They responded to my calls and emails quickly which is always appreciated. I would be happy to recommend them.Was this review helpful? Yes
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by 'JemmaD' 5/2/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have just bought a new property and let it through Gatekeeper. We had a very tight schedule as I couldn't afford the property to be empty.
The letting of my property has been very efficiently handled, with the team arranging a gas safety certificate and carpet cleaning.
Throughout the whole process, Clarice was very reassuring; making what could have been an incredibly stressful time remarkably easy.
Was this review helpful? Yes
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by 'Bay' 5/2/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
After missing out on so many rental properties because by the time I get to view on Saturdays they have gone, I came across one through Gatekeeper. They do viewings in the evenings. Great for me as I don't finish work until after 6pm. They suggested 2 for me to look at and the next day I had found somewhere! Good guys.
Was this review helpful? Yes
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by 'Clark' 24/1/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
We would like to thank Gatekeeper for the help and support with finding a tenant for our property. This happened quickly and effortlessly and they are now all set to move in tomorrow.
We have received constant support and assistance throughout. Nothing was too much trouble, we were kept updated on a regular basis and someone was available when we needed to contact them. We didn't have to chase for anything at all as everything was kept on top of at all times.
Was this review helpful? Yes
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=Its a shame you can't put 0 stars...
All was proceeding well with viewings and discussions until we made the mistake of letting them know we were interested in the property.
That was the turning point, and every call that was made, Phil would ask if we had signed the paperwork yet. He also changed the details of the property, and if I hadn't asked about what specifically came with the flat, I get the feeling we wouldn't have known until we had signed the agreement.
The pressure to fill in the paperwork, and pay the reservation fee was phenomenal, and only once we had submitted card details did we find out what other hidden costs they had. When we asked for a refund, the standard "No" was given, as expected, leaving us no option but to contact the Ombudsman and Trading Standards.
I would warn people to do your homework, and talk to people that have had dealings with ANY agent, before making a final decision. You may not get off as lightly as we have./&display=popup&link=http://www.allagents.co.uk/review/12548/&redirect_uri=http://www.allagents.co.uk/review/12548/ "Share on your Facebook Wall"){kind=logo}
, nowadays it seems not to be the case. Amazingly, Gatekeeper was the only agency (out of many) maintaining good contact with me and tracking preparations of my property for letting (that lasts many months!). So, I can conclude the other agents probably aren't just much interested to care about their customer base as Gatekeeper does, so I went ahead on arranging letting-only service for my property. Whole letting was fast and smooth, renting price evaluation realistic and matching my own knowledge of the locality, tenant was found almost instantly. All the progress was steadily communicated to me by both email and SMS, my email questions and concerns were always concisely answered in full. Well, I really don't know what more I could expect from an agency within this type of service. I referred one more landlord to Gatekeeper and also recommended it to another landlord friend, so here're all my wishes for them to keep maintaining same good level of service./&display=popup&link=http://www.allagents.co.uk/review/9270/&redirect_uri=http://www.allagents.co.uk/review/9270/ "Share on your Facebook Wall"){kind=logo}
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by 'Lou' 19/1/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
It's the first time I have rented a property and knew nothing. Gatekeeper were very helpful in showing me properties so I got to know Swindon. When I found somewhere, they moved swiftly and the paperwork dealt with easily as it is online. I've now moved in and am very happy with my new home
Was this review helpful? Yes
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by 'JonnyE' 6/1/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Very professional, helpful,and did exactly what they promised to do. They tolerated all our questions and answered them to our satisfaction. Most of all they are 'real' people. Overall they exceeded our expectations.
Was this review helpful? Yes
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by 'ST' 6/1/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I was very impressed with the thorough way that this firm carried out my business. I was kept informed of every stage of the process that they carried out on my behalf. This resulted in me getting a good tenant quickly.
Was this review helpful? Yes
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by 'Snowy' 23/12/2010
- Branch:
- 165 Victoria Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Despite the bad weather Gatekeeper turned out, on time and cheerful, to show me round the property I was interested in on Saturday. Lots of other appointments I had with other agents that day, cancelled or didn't bother to turn up. Thank you
Was this review helpful? Yes
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by 'Unhappy Bunny' 16/12/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
]]
Absolutely awful service from Gatekeeper - worst service I've ever received for any company or from anyone in my life!Sam Gritton & Clarice Taylor are the main people I've spoken to; they're patronising, unhelpful and, quite frankly, incredibly stupid!
They don't record their calls, so whenever I have called them, I have had to explain my situation over and over again as neither of them know what I'm talking about as they never make any notes from previous calls.Their charges are extreme! They charge you if you want sky TV, if you want to paint a room (both of which may be beneficial to the landlord in the long term!).....list goes on and on!
We overpaid in rent accidentally & they told me that they won't action a refund of the month's rent until I click the 'accept button' on their deposit link - in the small print it says if I click 'accept' it confirms that I'm happy with the deposit money I get back - which I'm not!
Was this review helpful? Yes
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by 'Clifton1' 16/12/2010
- Branch:
- 165 Victoria Road
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I began marketing my house with another agent and was very disappointed by the poor service and lack viewings. Gatekeeper changed this when they took on my property and found me a tenant quickly. Throughout the whole process they have been informative, proactive and thorough. I would not hesitate in recommending them and would definitely use them to find me a tenant again next time.
Was this review helpful? Yes
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by 'Shea' 14/12/2010
- Branch:
- 165 Victoria Road
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Gatekeeper is an agency that definitely stands out; it is the most professional agency we came across; it is a pleasure to work with them; they do their job in a very pleasant and very efficient way; many other agencies make you feel that you are just a client amongst a dozen others, but Gatekeeper makes you feel you get all the attention and they constantly supply a lot of useful information to you.
Was this review helpful? Yes
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1
person found
this helpful.
by 'j9j' 12/12/2010
- Branch:
- 7 Midshires Business Park Smeaton Close
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
]]
Keep away from Gatekeeper Properties! I cannot stress enough how impolite and dishonest the people at this company can be. First off, I'd like to mention that they claimed to be members of the Property Ombudsman group. I later discovered this to be false when I tried to contact the Property Ombudsman group to complain. Gatekeeper had been forced to leave the group over a year ago because of the number of times they broke the rules.When I first contacted Gatekeeper, I inquired after properties that would allow a dog. I made it very clear that if a property did not allow pets I was not... (read more)
Was this review helpful? Yes
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by 'SimonJ' 11/12/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Clarice has been very helpful answering my questions when I moved in.
Was this review helpful? Yes
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by 'SusieT' 10/12/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Have been looking for a flat for ages. Just found one with Gatekeeper. Quick and easy to apply. Very happy with everything.
Was this review helpful? Yes
.....list goes on and on!
We overpaid in rent accidentally & they told me that they won't action a refund of the month's rent until I click the 'accept button' on their deposit link - in the small print it says if I click 'accept' it confirms that I'm happy with the deposit money I get back - which I'm not!/&display=popup&link=http://www.allagents.co.uk/review/7883/&redirect_uri=http://www.allagents.co.uk/review/7883/ "Share on your Facebook Wall"){kind=logo}
. I asked the person at the office with whom I was speaking to contact each of the landlords and verify that a large dog would be allowed. He assured me that this would not be a problem.
When we viewed the properties a few days later with another agent they had booked another viewing only 15 minutes before ours. The other viewers were not finished so we were forced to wait. Whilst waiting we met the landlady. When asked about the dog, she said she had '/&display=popup&link=http://www.allagents.co.uk/review/7825/&redirect_uri=http://www.allagents.co.uk/review/7825/ "Share on your Facebook Wall"){kind=logo}
Agent Details for Gatekeeper Property Services Ltd
Select a branch to go to view details of that specific branch
-
Hemel Hempstead - 7 Midshires Business Park
Smeaton Close, Aylesbury, HP19 8HL
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Oxford - Property Care Dept
6 South Bar Street, Banbury, OX16 9AA
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Swindon - 165 Victoria Road, Gloucestershire, SN1 3BU
Review Statistics for Gatekeeper Property Services Ltd
Review Summary
- Total Reviews:
- 86
- Total Ratings:
- 86
- First Review :
- 24/03/2010
- Latest Review:
- 14/01/2012
Overall Review Performance
- Recommend :
- 68
- Disapprove :
- 18
Individual Services Review Performance
| From Landlords | From Tenants | From Vendors | From Buyers |
|---|---|---|---|
| Recommend:40 | Recommend:25 | Recommend:1 | Recommend:0 |
| Disapprove:4 | Disapprove:12 | Disapprove:0 | Disapprove:0 |
| Surveys | Conveyancing | Lettings (Prospect) | Sales (Prospect) |
|---|---|---|---|
| Recommend:0 | Recommend:0 | Recommend:2 | Recommend:0 |
| Disapprove:0 | Disapprove:0 | Disapprove:2 | Disapprove:0 |
| They manage our building | They are our factor | They manage our estate |
|---|---|---|
| Recommend:0 | Recommend:0 | Recommend:0 |
| Disapprove:0 | Disapprove:0 | Disapprove:0 |
Staff Members
Select a branch to see more details
-
Hemel Hempstead - 7 Midshires Business Park
Smeaton Close, Aylesbury, HP19 8HL
-
Oxford - Property Care Dept
6 South Bar Street, Banbury, OX16 9AA
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Swindon - 165 Victoria Road, Gloucestershire, SN1 3BU
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Complaints Procedure
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