Gascoigne Pees

Agent rating: 3.4 out of 5.0 based on 86 ratings. This website contains 86 user reviews of Gascoigne Pees.

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Agent Information

Gascoigne Pees

We offer the best of both worlds to sellers and buyers in London & Surrey. 14 offices in SW London supplying buyers to Surrey and 26 Commuter belt offices supplying buyers to SW London.

Offices / Branches

This Agent ranked 820 out of 9469 in the UK

Overall Customer Rating

3.36 out of 5.00

  • 54 recommend
  • 32 disapprove

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Customer Reviews  (Page 2 of 3)

  1. A 5-star review by 'H seller' 27/2/2012

    Branch:
    35 Winchester Street
    Services:
    Sales (as a Vendor)
    Staff Member
    Lizzie Freemantle
    Experience:
    Would you use the agent again? Yes

    Fantastic service from start to completion, agreed an offer 3 days after giving nic the go ahead, LizzieFreemantle was very helpful and were all very knowledgable . Will definitely use again but hopefully not to soon !

    Thanks very much

    Was this review helpful? Yes

     

  2. A 5-star review by 'Happy in Midhurst' 21/2/2012

    Branch:
    47 North Street
    Services:
    Sales (as a Buyer)
    Staff Member
    Rebecca Gunther
    Staff Member
    Aaron Child
    Experience:
    Would you use the agent again? Yes

    Rebecca showed experience and patience when accompanying me on property viewings and both she, Aaron and the Manager Christian Budd provided a reliable communication link between myself, the sellers and the estate agent responsible for selling my property. Christian lead a professional and supportive team..

    Was this review helpful? Yes

     

  3. A 5-star review by 'Carolyn Brocklehurst' 20/2/2012

    Branch:
    47 North Street
    Services:
    Sales (as a Vendor)
    Experience:
    Would you use the agent again? Yes

    All the agents in Midhurst were excellent.They always responded to questions quickly and most of all came back to us very quickly after showing people around our house.They always had time for us when we went into the branch too.Cannot fault them.

    Was this review helpful? Yes

     

  4. A 5-star review by 'R Nash' 18/2/2012

    Branch:
    20 Mulfords Hill
    Services:
    Sales (as a Buyer)
    Experience:
    Would you use the agent again? Yes

    Team at Tadley were very professional, kept us informed & sale went through smoothly-would recommend!

    Was this review helpful? Yes

     

  5. A 5-star review by 'Phil Hollingsworth' 17/2/2012

    Branch:
    1 South Street
    Services:
    Sales (as a Buyer)
    Staff Member
    Darren Sheridan
    Staff Member
    Sharon David
    Experience:
    Would you use the agent again? Yes

    Allways there when needed on the phone, very helpfuly and can't fault in any way

    Was this review helpful? Yes

     

  6. A 5-star review by 'Tim' 15/2/2012

    Branch:
    47 North Street
    Services:
    Sales (as a Buyer)
    Experience:
    Would you use the agent again? Yes

    I would highly recommend Gascoigne Pees and more specifically Aaron from the Midhurst office. He is efficient, friendly and honest and went the extra mile to resolve any issues or queries we had. Aaron turned information requests around quickly and was instrumental in helping solve the delays and issues we faced with our sale / purchase. He is a great chap and an excellent representative of Gascoigne Pees in general. I particularly liked the truthful "tell it how it is" attitude - very refreshing in a market that can be somewhat filled with sales cheese - Five stars!

    Was this review helpful? Yes

     

  7. A 5-star review by 'Jo' 12/2/2012

    Branch:
    20 Mulfords Hill
    Services:
    Lettings (as a Landlord)
    Experience:
    Would you use the agent again? Yes

    Superb service! We were given detailed feedback after each visit from prospective buyers which we found really helpful. I never doubted that they were always doing the best that they could for us during the whole process, and we were very much treated as individual customers not just another property that they had on their books. All of the staff are fantastic - helping as much as they can on each call and always keeping you up to date with any information. Special mention has to go to Lizzie who is a credit to Gascoigne Pees, nothing is ever too much trouble; and to Adam who helped out chasing something with the mortgage which wasn't really in his remit. Thank you to everyone for your hard work I would definitely use G&P again. If you are looking to sell your property in Tadley, go with these guys.

    Was this review helpful? Yes

     

  8. A 5-star review by 'Rosemary Kemp' 11/2/2012

    Branch:
    1 South Street
    Services:
    Sales (as a Buyer)
    Experience:
    Would you use the agent again? Yes

    Sarah was attentive, worked hard and helped me a great deal.

    Was this review helpful? Yes

     

  9. A 5-star review by 'michelle' 9/2/2012

    Branch:
    20 Mulfords Hill
    Services:
    Mortgages (Prospective Customer)
    Experience:
    Would you use the agent again? Yes

    i was recommended by a friend who did her mortgage with the mortgage consultant in gascoigne pees,tadley,.
    to speak to adam in the tadley branch.adam was in an appointment and i was asked what time would it be convenient for him to call me back.
    as i had a really busy schedule i was quite specific in the time i gave for him to call.he called me to the minute that i had asked to be rung.he took some basic information from me and came back with what was the best deal that i had been quoted.although i am not in a position to proceed,i will without hesitation be using gascoigne pees for my mortgage.
    i was really impressed with the person i spoke to initially,lizzie and also very impressed with adams regular contact with me always keeping me up to date with the best mortgage rates etc.

    Was this review helpful? Yes

     

  10. A 5-star review by 'Jane of Hampshire' 8/2/2012

    Services:
    Lettings (as a Landlord)
    Experience:
    Would you use the agent again? Yes

    Happily they found me nice tenant quickly with a competitive charge. I found Chris helpful and knowledgeable. Nice people to do business with.

    Was this review helpful? Yes

     

  11. A 5-star review by 'J. Sidey' 8/2/2012

    Branch:
    20 Mulfords Hill
    Services:
    Sales (as a Vendor)
    Experience:
    Would you use the agent again? Yes

    Our first contact with Gascoine & Pees was in Sept 2010. They have been responsible for supervising the sale of our previous residence in Spencer Close, Pamber Heath, and the purchase of our new property also in Pamber Heath..
    Frankly, we could not have hoped for a better agent. As a measure of the commitment a particular member of their staff has shown supporting us, his clients, knowing that we were undertaking the house move ourselves, he actually took a days leave on the day of our completion to help us with the move and worked like a Trojan throughout the day.
    We found G & P... (read more)

    Was this review helpful? Yes

     

  12. A 5-star review by 'Bernie' 8/2/2012

    Services:
    Sales (as a Vendor)
    Experience:
    Would you use the agent again? Yes

    I had used another agent in Tadley and had a bad experience. I Changed To Gascoigne Pees and dealt with Mick.
    The service I got was fantastic. Always kept informed about what they were doing and any enquires they had. I would highly recommend Gascoigne Pees you are not just a person with a property to sell you are an individual. First class service. Just wished I used them when I put the property on the market initally.

    Was this review helpful? Yes

     

  13. A 5-star review by 'Richard Kerwood' 8/2/2012

    Branch:
    1 South Street
    Services:
    Sales (as a Vendor)
    Staff Member
    Sharon David
    Experience:
    Would you use the agent again? Yes

    David and Sharon were excellent in their approach to selling our property. David took meticilous care in the detail and once we had a potential/viable purchaser kept the ball constanly rolling in the right direction eventually leading to the sale. I could not have asked for better assistance in selling my property. I have dealt with David and Sharon in the past and once agin they lived up to their high standards of service.

    Was this review helpful? Yes

     

  14. A 5-star review by 'Bubbles' 1/2/2012

    Branch:
    20 Mulfords Hill
    Services:
    Sales (as a Vendor)
    Experience:
    Would you use the agent again? Yes

    I found the staff at the Tadley branch very helpful and professional throughout, making the process less stressful. Communication was excellent and agreed actions were followed through. I was especially impressed by Lizzie, who was always polite, proactive and enthusiastic. Credit to Sally who managed the open day and took time to ask questions about the property before the event. I would have no hesitation in recommending them.

    Was this review helpful? Yes

     

  15. A 5-star review by 'marie' 20/1/2012

    Branch:
    1 South Street
    Services:
    Sales (Prospective customer)
    Experience:
    Would you use the agent again? Yes

    I have viewed several properties with the agents. I also attempted to purchase one but withdrew the offer on the basis of the survey. The staff I dealt with (David and particularly Sarah) were outstanding in their professionalism but also their friendly and understanding approach in dealing with me. They totally understood my requirements and met my needs in every way. I felt that I was able to discuss any related issues honestly with them without the worry of being misunderstood or judged. They were excellent in their communication and knowledge of the area, properties and market. I highly recommend them and would have not hesitation in using them to sale my property and for further purchases. They made, what is normally a stressful time, almost enjoyable!

    Was this review helpful? Yes

     

  16. A 5-star review by 'Miranda Powley' 20/1/2012

    Branch:
    1 South Street
    Services:
    Sales (as a Vendor)
    Experience:
    Would you use the agent again? Yes

    The sale of Mill Quay went very smoothly, despite the pedantic ways of the purchaser's solicitor. Gascoigne Pees
    were very ehlpful in trying to overcome the delays this attitude was causing.

    Was this review helpful? Yes

     

  17. A 5-star review by 'susan harvey' 19/1/2012

    Branch:
    1 South Street
    Services:
    Sales (as a Buyer)
    Experience:
    Would you use the agent again? Yes

    We bought this property through Gascoigne Pees at Emsworth and found the staff in this office really helpful and efficient.Sarah Clinton especially helped and advised us and enabled us to fulfil our dreams of owning a thatched cottage. The sale was a difficult one as it had been repossessed by the building society and strict deadlines had to be met but finally the problems were solved and we are now very happy in our new home. I can not thank this team enough for all their hard work on our behalf.

    Was this review helpful? Yes

     

  18. A 5-star review by 'Mrs Maureen Grummitt' 18/1/2012

    Branch:
    1 South Street
    Services:
    Sales (as a Vendor)
    Experience:
    Would you use the agent again? Yes

    Agents were tenacious in following up viewings with prospective purchasers.

    Was this review helpful? Yes

     

  19. A 5-star review by 'John' 18/1/2012

    Branch:
    1 South Street
    Services:
    Sales (as a Buyer)
    Experience:
    Would you use the agent again? Yes

    I found this agent to be friendly, helpful and efficient from first contact through to to completion and would be very happy to use them again.

    Was this review helpful? Yes

     

  20. A 4-star review by 'Robert Frost' 17/1/2012

    Services:
    Sales (as a Vendor)
    Experience:
    Would you use the agent again? Yes

    We were pleased wiht the attitude of all the staff which was pleasant , and outgoing . They dealt with matters promptly and willingly spent time to discuss any queries and resolving situations as they arose .

    Was this review helpful? Yes

     

  21. A 5-star review by 'happylandlord' 16/1/2012

    Branch:
    35 Winchester Street
    Services:
    Lettings (as a Landlord)
    Experience:
    Would you use the agent again? Yes

    Fantastic service from start to finish, cannot fault at all. found tenants in 3 days move them in a week after . consulted over refurbishing the house and recomended local contractors.

    will be using again for sure when other propeties become available, i have always had a tenant find only service from another agent who seems to be lacking manners and customer service they use to have. i now use Gascoigne pees rent collect service and its working well so far

    looking forward to letting again with Gascoigne Pees

    Was this review helpful? Yes

     

  22. A 1-star review by 'thenewgays' 9/1/2012

    Branch:
    255 High Street
    Services:
    Lettings (as a Tenant)
    Experience:
    Would you use the agent again? No

    Absolutely shocking.

    They started by constantly showing us properties in rough areas after specifying no rough areas as part of our move was to get OUT of a rough area. Under what moral system is it then ok to dump someone in another trouble spot??

    Then they described my partner to the landlord as my Son - and tried to get me to go along with it saying it might be an issue that we were gay - it wasn't. We were stunned by this and wish there was a more formal way of getting a proper complaint in that would get actioned, it was quite upsetting.

    For months we managed to avoid contact... (read more)

    Was this review helpful? Yes

     

  23. A 5-star review by 'Ronaldm' 16/12/2011

    Branch:
    35 Winchester Street
    Services:
    Lettings (as a Landlord)
    Experience:
    Would you use the agent again? Yes

    I have used Gascoinge-pees in Basingstoke for many years to manage my large portfolio of properties, i have never had any problems and will continue to use them for future investments

    Was this review helpful? Yes

     

  24. A 5-star review by 'Satisfied customer' 21/11/2011

    Branch:
    Alliance House 1 West Street
    Services:
    Lettings (as a Tenant)
    Experience:
    Would you use the agent again? Yes

    I am the guarantor for my daughter who is a student, I went to so many agents and nearly all of them had no time for us as my daughter is a student, in fact some were blatantly rude to us. The Farnham branch couldn't have been more helpful and professional. They talked us through every stage and kept us up to date. My daughter and her two friends are now happily settled in their new home. Thank you Gascoigne Pees, Farnham

    Was this review helpful? Yes

     

  25. A 1-star review by 'Roger' 6/9/2011

    Branch:
    6 Church Street
    Services:
    Lettings (as a Tenant)
    Experience:
    Would you use the agent again? No

    TERRIBLE AGENCY!!!!!! Left the property clean and in good condition, no problem raised by landlord. However, Gascoigne Pees still have my deposit over 1 month on from vacating. Will also mislead you by sneakily switching the power to Spark Energy before you move in.

    Was this review helpful? Yes

     

  26. A 1-star review by 'Annoyed12' 6/9/2011

    Branch:
    35 Winchester Street
    Services:
    Lettings (as a Tenant)
    Experience:
    Would you use the agent again? No

    The absolute worst agency I have ever used. My complaint list is now over 16 individual issues over the last 12 weeks, everytime I go to complete my complaint letter another issue arises. Rude staff, emergency numbers that do not work, no out of hours emergency contact information and useless diligence. It turns out my landlord shouldnt even have been letting the property out, but Gascoigne pees failed to do a complete check on what you would think would be standard checks. I cannot think of a single helpful thing they have done. It probably hasnt helped that the management side moved from a local office, to a county office to a "south" division office. I have to add that it is countrywide who manage as they are the group leader for the group which owns gascoigne pees. I cannot get out of this property quick enough, and I still have the inventory check out to do, lets see what they try to steal from my deposit!

    Was this review helpful? Yes

     

  27. A 1-star review by 'Annoyed seller' 24/8/2011

    Branch:
    192 Upper Richmond Road Putney
    Services:
    Sales (as a Vendor)
    Experience:
    Would you use the agent again? No

    What a mistake it has been to use Gascoigne Pees Putney to sell our flat.

    Every step of the way they have promised dates when they would contact us - and then ignored every deadline they set themselves so we have had to chase them.

    Our sale was not part of a chain and should have been straightforward. However GPees are firmly on the side of the buyer as they have:

    1. given us one hour's notice that the buyer was coming to the flat to measure up on a Saturday morning
    2. asked us to pay for additional surveys (which are the buyer's responsibility!!)
    3. given us a maximum of 4... (read more)

    Was this review helpful? Yes

     

  28. A 1-star review by 'Karol' 13/8/2011

    Branch:
    40/42 Station Road
    Services:
    Experience:
    Would you use the agent again? No

    Staff are unhelpfull , unprofesional and incompetent.Gascoingn pees are potentially one of the worst estate agents.

    Was this review helpful? Yes

     

  29. A 1-star review by 'outofpocket' 5/8/2011

    Branch:
    Alliance House 1 West Street
    Services:
    Lettings (as a Tenant)
    Experience:
    Would you use the agent again? No

    GP were the letting agent for a property we left 10 months ago. They still haven't returned our deposit, despite numerous emails and telephone calls. We are now being fobbed off with "Admin North" are dealing with it. Desparately bad and incompetent service resulting from staff having no understanding of the ARLA guidance concerning deposit return.
    So I would recommend that no-one uses GP, as it would seem that whilst the local agent can be as nice as pie, when it comes to it, the central admin section will let you down and it is a grunt to get your, yes that's YOUR money back.

    Was this review helpful? Yes

     

  30. A 1-star review by 'Secret Agent' 22/7/2011

    Branch:
    255 High Street
    Services:
    Lettings (as a Tenant)
    Experience:
    Would you use the agent again? No

    There no words to discribe GP in Guildford!!!! How hard is it to answer a phone call, or reply to an email?!?!?!?!?!

    I have been waiting over two weeks for someone to get back to me about a moving out date.....If no one gets back to me, I may as well stay there rent free, seeing as they cant get their ar$es into gear!!

    NEVER use them!! Stay away!!!

    Was this review helpful? Yes

     

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