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Gascoigne Pees

Agent rating: 2.4 out of 5.0 based on 41 ratings. This website contains 41 user reviews of Gascoigne Pees.

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Agent Information

Gascoigne Pees

We offer the best of both worlds to sellers and buyers in London & Surrey. 14 offices in SW London supplying buyers to Surrey and 26 Commuter belt offices supplying buyers to SW London.

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This Agent ranked 7259 out of 8398 in the UK

Overall Customer Rating

2.39 out of 5.00

14 recommend
27 disapprove

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About Reviews

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Customer Reviews (Page 1 of 2)
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A 5-star review by 'Bubbles' 1/2/2012

Branch:

20 Mulfords Hill

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

I found the staff at the Tadley branch very helpful and professional throughout, making the process less stressful. Communication was excellent and agreed actions were followed through. I was especially impressed by Lizzie, who was always polite, proactive and enthusiastic. Credit to Sally who managed the open day and took time to ask questions about the property before the event. I would have no hesitation in recommending them.

Was this review helpful? Yes
A 5-star review by 'marie' 20/1/2012

Branch:

1 South Street

Services:
Sales (Prospective customer)
Experience:

Would you use the agent again? Yes

I have viewed several properties with the agents. I also attempted to purchase one but withdrew the offer on the basis of the survey. The staff I dealt with (David and particularly Sarah) were outstanding in their professionalism but also their friendly and understanding approach in dealing with me. They totally understood my requirements and met my needs in every way. I felt that I was able to discuss any related issues honestly with them without the worry of being misunderstood or judged. They were excellent in their communication and knowledge of the area, properties and market. I highly recommend them and would have not hesitation in using them to sale my property and for further purchases. They made, what is normally a stressful time, almost enjoyable!

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A 5-star review by 'susan harvey' 19/1/2012

Branch:

1 South Street

Services:
Sales (as a Buyer)
Experience:

Would you use the agent again? Yes

We bought this property through Gascoigne Pees at Emsworth and found the staff in this office really helpful and efficient.Sarah Clinton especially helped and advised us and enabled us to fulfil our dreams of owning a thatched cottage. The sale was a difficult one as it had been repossessed by the building society and strict deadlines had to be met but finally the problems were solved and we are now very happy in our new home. I can not thank this team enough for all their hard work on our behalf.

Was this review helpful? Yes
A 5-star review by 'John' 18/1/2012

Branch:

1 South Street

Services:
Sales (as a Buyer)
Experience:

Would you use the agent again? Yes

I found this agent to be friendly, helpful and efficient from first contact through to to completion and would be very happy to use them again.

Was this review helpful? Yes
A 5-star review by 'Mrs Maureen Grummitt' 18/1/2012

Branch:

1 South Street

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

Agents were tenacious in following up viewings with prospective purchasers.

Was this review helpful? Yes
A 4-star review by 'Robert Frost' 17/1/2012

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

We were pleased wiht the attitude of all the staff which was pleasant , and outgoing . They dealt with matters promptly and willingly spent time to discuss any queries and resolving situations as they arose .

Was this review helpful? Yes
A 5-star review by 'happylandlord' 16/1/2012

Branch:

The Old Post Office 17/18 New Street

Services:
Lettings (as a Landlord)
Experience:

Would you use the agent again? Yes

Fantastic service from start to finish, cannot fault at all. found tenants in 3 days move them in a week after . consulted over refurbishing the house and recomended local contractors.

will be using again for sure when other propeties become available, i have always had a tenant find only service from another agent who seems to be lacking manners and customer service they use to have. i now use Gascoigne pees rent collect service and its working well so far

looking forward to letting again with Gascoigne Pees

Was this review helpful? Yes
A 1-star review by 'thenewgays' 9/1/2012

Branch:

255 High Street

Services:
Lettings (as a Tenant)
Experience:

Would you use the agent again? No

Absolutely shocking.

They started by constantly showing us properties in rough areas after specifying no rough areas as part of our move was to get OUT of a rough area. Under what moral system is it then ok to dump someone in another trouble spot??

Then they described my partner to the landlord as my Son - and tried to get me to go along with it saying it might be an issue that we were gay - it wasn't. We were stunned by this and wish there was a more formal way of getting a proper complaint in that would get actioned, it was quite upsetting.

For months we managed to avoid contact... (read more)

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A 5-star review by 'Ronaldm' 16/12/2011

Branch:

The Old Post Office 17/18 New Street

Services:
Lettings (as a Landlord)
Experience:

Would you use the agent again? Yes

I have used Gascoinge-pees in Basingstoke for many years to manage my large portfolio of properties, i have never had any problems and will continue to use them for future investments

Was this review helpful? Yes
A 5-star review by 'Satisfied customer' 21/11/2011

Branch:

Alliance House 1 West Street

Services:
Lettings (as a Tenant)
Experience:

Would you use the agent again? Yes

I am the guarantor for my daughter who is a student, I went to so many agents and nearly all of them had no time for us as my daughter is a student, in fact some were blatantly rude to us. The Farnham branch couldn't have been more helpful and professional. They talked us through every stage and kept us up to date. My daughter and her two friends are now happily settled in their new home. Thank you Gascoigne Pees, Farnham

Was this review helpful? Yes

A 1-star review by 'Annoyed12' 6/9/2011

Branch:

The Old Post Office 17/18 New Street

Services:
Lettings (as a Tenant)
Experience:

Would you use the agent again? No

The absolute worst agency I have ever used. My complaint list is now over 16 individual issues over the last 12 weeks, everytime I go to complete my complaint letter another issue arises. Rude staff, emergency numbers that do not work, no out of hours emergency contact information and useless diligence. It turns out my landlord shouldnt even have been letting the property out, but Gascoigne pees failed to do a complete check on what you would think would be standard checks. I cannot think of a single helpful thing they have done. It probably hasnt helped that the management side moved from a local office, to a county office to a "south" division office. I have to add that it is countrywide who manage as they are the group leader for the group which owns gascoigne pees. I cannot get out of this property quick enough, and I still have the inventory check out to do, lets see what they try to steal from my deposit!

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A 1-star review by 'Annoyed seller' 24/8/2011

Branch:

192 Upper Richmond Road Putney

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? No

What a mistake it has been to use Gascoigne Pees Putney to sell our flat.

Every step of the way they have promised dates when they would contact us - and then ignored every deadline they set themselves so we have had to chase them.

Our sale was not part of a chain and should have been straightforward. However GPees are firmly on the side of the buyer as they have:

1. given us one hour's notice that the buyer was coming to the flat to measure up on a Saturday morning
2. asked us to pay for additional surveys (which are the buyer's responsibility!!)
3. given us a maximum of 4... (read more)

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A 1-star review by 'Karol' 13/8/2011

Branch:

40/42 Station Road

Services:

Experience:

Would you use the agent again? No

Staff are unhelpfull , unprofesional and incompetent.Gascoingn pees are potentially one of the worst estate agents.

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A 1-star review by 'outofpocket' 5/8/2011

Branch:

Alliance House 1 West Street

Services:
Lettings (as a Tenant)
Experience:

Would you use the agent again? No

GP were the letting agent for a property we left 10 months ago. They still haven't returned our deposit, despite numerous emails and telephone calls. We are now being fobbed off with "Admin North" are dealing with it. Desparately bad and incompetent service resulting from staff having no understanding of the ARLA guidance concerning deposit return.
So I would recommend that no-one uses GP, as it would seem that whilst the local agent can be as nice as pie, when it comes to it, the central admin section will let you down and it is a grunt to get your, yes that's YOUR money back.

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A 1-star review by 'Secret Agent' 22/7/2011

Branch:

255 High Street

Services:
Lettings (as a Tenant)
Experience:

Would you use the agent again? No

There no words to discribe GP in Guildford!!!! How hard is it to answer a phone call, or reply to an email?!?!?!?!?!

I have been waiting over two weeks for someone to get back to me about a moving out date.....If no one gets back to me, I may as well stay there rent free, seeing as they cant get their ar$es into gear!!

NEVER use them!! Stay away!!!

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A 1-star review by 'Leanne' 2/7/2011

Branch:

255 High Street

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? No

I spoke to an agent last week to arange 4 viewings for houses to rent in Guildford. 1st problem no one ever came back to confirm these veiwings and gave me no address, so i had to call them, however when i did a very rude lady demanded that i came into the office and refused to give me address\'s to the houses.
After receiving a call from another agent i was told that there was only 1 place to see and that he would meet us outside at the given time, was he there?? no he wasn\'t so i called them back, his response was \"knock on the door and the tenants will show you around\". At this point i was very unhappy about knocking on some strangers door, but i did anyway to find out that the tennant did NOT know we were coming she had not been told by GP at all, so after wasting my time and making a food out of myself i called GP again, they gave me no response so i hung up, never using them again!!!

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A 1-star review by 'Matt' 11/4/2011

Branch:

127 Worplesdon Road

Services:
Lettings (as a Tenant)
Experience:

Would you use the agent again? No

The GP agent we dealt with in the Guildford office spelt her own job title incorrectly on the contract. So you can imagine how satisfied we were with the rest of her 'service', which included misrepresentation, double-dipping on fees, not replying to many (legitimate) queries, making a catalogue of mistakes and generally having this wholly undeserved smug attitude about her. Her best line was "you can't alter anything on a tenancy because it's a legal document." Being a part-qualified solicitor, my brain just wanted to implode at the sheer stupidity I was forced to sit and listen to,... (read more)

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A 1-star review by 'Jones' 15/3/2011

Branch:

Sheen Lane House 254 Upper Richmond Road West East Sheen

Services:
Sales (Prospective customer)
Experience:

Would you use the agent again? No

Terrible service... While waiting in the office I overheard the manager telling a salesperson not to show the property to client because they had nothing to sell. My salesperson was awful, they never called back. Avoid this office!!!!!

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A 1-star review by 'Rob' 25/2/2011

Branch:

1 High Street

Services:
Lettings (Prospective customer)
Experience:

Would you use the agent again? No

I phoned for a simple viewing, and the man I spoke to was abrupt and bombarded me with questions. When I explained I didn't necessarily want to register he became aggressive and I had to end the call.

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A 2-star review by 'js' 11/2/2011

Branch:

3 High Street

Services:
Lettings (as a Landlord)
Experience:

Would you use the agent again? No

Nightmare, allowed tenant to move furniture in before commencement of lease. Had not taken a deposit from tenant. Allowed tenant to request repair service monthly for minor issues to generate fees at a cost of 3 months rental. Allowed tenant to give incorrect notice. Witheld rent to cover their errors. Property trashed. No comeback on them. It's a shame but not my fault attitude. Abysmal and incompetent. Reported to regulatory bodies.

Was this review helpful? Yes

A 1-star review by 'M' 8/2/2011

Services:
Sales (Prospective customer)
Experience:

Would you use the agent again? No

A few years ago, GP advertised a cost-free HIP service but only if I paid (not them) up front (I have the emails) and complained to Head Office/Countrywide at the time that advertising misleading but didn't get a response or follow-up. As I paid for my EPC (via HIP) and emailed them lately several times to get it they still have not been able to supply it, so I've had to pay for the EPC again. If this is how they treat vendors how do they treat purchasers.

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A 1-star review by 'jimbo' 6/1/2011

Branch:

17 Sheen Road

Services:
Sales (Prospective customer)
Experience:

Would you use the agent again? No

Singularly useless.

Was this review helpful? Yes
A 5-star review by 'Peter' 2/12/2010

Branch:

Bridge House 126 High Street Whitton

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

Excellent service. All of the staff were friendly, professional and knowledgeable and dealt with every part of my sale with care and attention and kept me updated on its progress every 2/3 days. I could not have asked for a better Service. I would definitely recommend them and have done so to friends who in turn have said that they too have received an excellent service.

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A 1-star review by 'Anonymous' 18/10/2010

Branch:

Alliance House 1 West Street

Services:
Lettings (as a Tenant)
Experience:

Would you use the agent again? No

Gascoigne Pees are potentially one of the worst estate agents on the face of this earth. Their main principles are incomptence, disdain for customers and apologies for cockups by other members of staff. The worst thing about them is their sheer lack of communication with the tenants. Saying they had chased up references when they hadn't, not ensuring that forms had been checked properly. Not knowing anything about the property. Taking an extremely large holding deposit. I am of the understanding that a holding deposit is only supposed to cover potential losses. However

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A 2-star review by 'Justoutofuni' 29/9/2010

Services:
Lettings (Prospective customer)
Experience:

Would you use the agent again? No

My friend and I went to view a property at the weekend. The lady who showed us round was ill prepared, and rather bolshy. When we said that we liked the property, we were shown the charges which admittedly did take me a back. For a property with rent of

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A 1-star review by 'Disappointed' 29/9/2010

Branch:

Alliance House 1 West Street

Services:
Lettings (as a Landlord)
Experience:

Would you use the agent again? No

There has been a catalogue of problems right from the start and I should not signed the agreement when the documentation was incorrect and couldn't even get my email address right, even though I completed the necessary documentation.

The customer service has continued at the same low level with various people, including the Manager of Lettings not returning my calls nor responding to my emails. She promises to call me back, but on three different occasions neglected to call. When I called, I was supposed to be talking with a 'new starter', but it did occur to me that I was acutally... (read more)

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A 2-star review by 'Barry' 26/9/2010

Branch:

26 Claremont Road Surbiton

Services:
Lettings (as a Landlord)
Experience:

Would you use the agent again? No

1. I have rented out my flat with GPees for 2 years now. The first tennant passed all of their credit checks, but was the tennant from hell and fled with numerous baliffs now calling and a history of CCJs. How did he pass GPees credit check?? GPees said it was not their problem and their c/agency did all the correct checks.

2. GPees are very quick to request payments, but their lettings dept takes 4 months and persistent chasing to correct administrative errors of over-charging.

Another example of incompetent and lazy lettings agents who are happy to take 'easy' money and do nothing in return for very generous management fees.

I will not be using GPees Kingston again, and strongly advise others to use an alternative (eg Leaders) agent in Kingston instead.

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A 1-star review by 'Alchemist' 13/9/2010

Branch:

Alliance House 1 West Street

Services:
Lettings (Prospective customer)
Experience:

Would you use the agent again? No

Truly the most shocking, deceitful, and underhand individuals I've ever had to deal with.

They too

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A 1-star review by 'fabby' 12/8/2010

Branch:

29 High Street New Malden

Services:
Lettings (as a Tenant)
Experience:

Would you use the agent again? No

I used the Kingston branch for lettings and dealt with the letting manager Barry, who was pushy and hid the true costs, he gave us a total price and when we signed up he informed us there were extra costs.

Every problem wih the property has been a struggle to get resolved and now we are leaving they are using any excuse to return money.

Please don't use them pay extra and go somewhere else.

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A 1-star review by 'Miserable Meerkat' 16/7/2010

Services:
Sales (as a Buyer)
Experience:

Would you use the agent again? No

I used the branch in Farnham to purchase a house and they were absolutely horrendous. If there was an option to give them no stars I would. The staff are rude, arrogrant and completely unprofessional. I would never, ever, ever use them again. When you put in a bid they add more to it and then accuse you of lying about what bid you put in, they then use the oldest trick in the book that they have a full asking price bid in the wings! Don't fall for this, they are absolute cowboys. They have lost my future business. A truly stressful and terrible service. Avoid at all costs if you want to remain sane!

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Agent Details for Gascoigne Pees

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Review Statistics for Gascoigne Pees

Review Summary

Total Reviews:
41: Total Ratings:
41: First Review :
04/12/2008: Latest Review:
01/02/2012

Overall Review Performance

Recommend :
14: Disapprove :
27

Individual Services Review Performance

From Landlords	From Tenants	From Vendors	From Buyers

Recommend:3	Recommend:1	Recommend:6	Recommend:3
Disapprove:4	Disapprove:11	Disapprove:3	Disapprove:2

Surveys	Conveyancing	Lettings (Prospect)	Sales (Prospect)

Recommend:0	Recommend:0	Recommend:0	Recommend:1
Disapprove:0	Disapprove:0	Disapprove:3	Disapprove:3

They manage our building	They are our factor	They manage our estate

Recommend:0	Recommend:0	Recommend:0
Disapprove:0	Disapprove:0	Disapprove:0

Staff Members

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Complaints Procedure

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Gascoigne Pees

Agent Information

Gascoigne Pees

Offices / Branches

This Agent ranked 7259 out of 8398 in the UK

Overall Customer Rating

Gascoigne Pees has not joined our 'transparent agent' scheme yet.

Customer Reviews (Page 1 of 2) show me only reviews from.. Please select.. Landlords Tenants Buyers Sellers No's Yes's

A 5-star review by 'Bubbles' 1/2/2012

A 5-star review by 'marie' 20/1/2012

A 5-star review by 'susan harvey' 19/1/2012

A 5-star review by 'John' 18/1/2012

A 5-star review by 'Mrs Maureen Grummitt' 18/1/2012

A 4-star review by 'Robert Frost' 17/1/2012

A 5-star review by 'happylandlord' 16/1/2012

A 1-star review by 'thenewgays' 9/1/2012

A 5-star review by 'Ronaldm' 16/12/2011

A 5-star review by 'Satisfied customer' 21/11/2011

A 1-star review by 'Annoyed12' 6/9/2011

A 1-star review by 'Annoyed seller' 24/8/2011

A 1-star review by 'Karol' 13/8/2011

A 1-star review by 'outofpocket' 5/8/2011

A 1-star review by 'Secret Agent' 22/7/2011

A 1-star review by 'Leanne' 2/7/2011

A 1-star review by 'Matt' 11/4/2011

A 1-star review by 'Jones' 15/3/2011

A 1-star review by 'Rob' 25/2/2011

A 2-star review by 'js' 11/2/2011

A 1-star review by 'M' 8/2/2011

A 1-star review by 'jimbo' 6/1/2011

A 5-star review by 'Peter' 2/12/2010

A 1-star review by 'Anonymous' 18/10/2010

A 2-star review by 'Justoutofuni' 29/9/2010

A 1-star review by 'Disappointed' 29/9/2010

A 2-star review by 'Barry' 26/9/2010

A 1-star review by 'Alchemist' 13/9/2010

A 1-star review by 'fabby' 12/8/2010

A 1-star review by 'Miserable Meerkat' 16/7/2010

Agent Details for Gascoigne Pees

Review Statistics for Gascoigne Pees

Staff Members

Agent Fees

Complaints Procedure

Contact Agent

Customer Reviews (Page 1 of 2)
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