Gascoigne Pees
based on 86 ratings. This website contains 86 user reviews of Gascoigne Pees.
Agent Information
Gascoigne Pees
We offer the best of both worlds to sellers and buyers in London & Surrey. 14 offices in SW London supplying buyers to Surrey and 26 Commuter belt offices supplying buyers to SW London.
Offices / Branches
- Aberdeen - 35 North Street , Chichester,
- Basingstoke - 35 Winchester Street, Basingstoke,
- Chichester - 35 North Street, Chichester,
- Guildford - Alliance House 1 West Street, Farnham,
- Guildford - 66 Station Road Liss, Petersfield,
- Guildford - 177-179 Fleet Road, Fleet,
- Guildford - 85 High Street, Godalming,
- Guildford - 3 Headley Road Grayshott, Hindhead,
- Guildford - 255 High Street, Surrey
- Guildford - 127 Worplesdon Road, Surrey
- Guildford - 249 Epsom Road Merrow, Surrey
- Guildford - 47 North Street, Midhurst,
- Guildford - 67-69 Commercial Way, Woking,
- Guildford - 1 West Street, Farnham,
- Guildford - 59 High Street, Alton,
- Guildford - 70 High Street, Haslemere,
- Kingston Upon Thames - 13-15 Richmond Road, Kingston upon Thames,
- Kingston Upon Thames - Bridge House 41 High Street, Weybridge,
- Kingston Upon Thames - 29 High Street New Malden, Kingston upon Thames,
- Kingston Upon Thames - 15 Station Approach West Byfleet, West Byfleet,
- Kingston Upon Thames - 167 Central Road Worcester Park, Sutton,
- Kingston Upon Thames - London House 29 Church Street, Leatherhead,
- Kingston Upon Thames - 32 Station Approach, Esher,
- Kingston Upon Thames - 41 High Street, Weybridge,
- Kingston Upon Thames - 51-55 High Street, Walton-on-Thames,
- Kingston Upon Thames - 26 Claremont Road Surbiton, Kingston upon Thames,
- Kingston Upon Thames - 1 High Street, Epsom,
- Kingston Upon Thames - 3 High Street, Cobham,
- Kingston Upon Thames - 31/33 High Street, Esher,
- Kingston Upon Thames - 41 High Street Ewell, Epsom,
- Kingston Upon Thames - 40/42 Station Road, Addlestone,
- London - Sheen Lane House 254 Upper Richmond Road West East Sheen, Richmond upon Thames,
- London - 54/56 Lower Sloane Street, Westminster,
- London - 192 Upper Richmond Road, Wandsworth,
- London - 192 Upper Richmond Road Putney, Wandsworth,
- London - 254 Sheen Lane House, Upper Richmond Road West, London, SW14 8AG , Greater London
- Petersfield - 36 High Street , Petersfield,
- Portsmouth - 1 South Street, Emsworth,
- Reading - 20 Mulfords Hill, Tadley,
- Redhill - 1 Blackhorse Way, West Sussex
- Redhill - 6 Church Street, Reigate,
- Redhill - 2 High Street, Horley,
- Redhill - 266 High Street, Dorking,
- Salisbury - 85 High Street, Godalming,
- Sutton - 141 High Street, Banstead,
- Sutton - 54 High Street, Surrey
- Twickenham - Regent House 60 King Street Twickenham, Richmond upon Thames,
- Twickenham - 36 Broad Street Teddington, Richmond upon Thames,
- Twickenham - 17 Sheen Road, Richmond upon Thames,
- Twickenham - Bridge House 126 High Street Whitton, Richmond upon Thames,
- View All Branches
- Update Agent details
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Customer Reviews (Page 1 of 3)
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by 'Nick Hatch' 24/5/2012
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
Efficient and effective in my parent's house move to Midhurst.
Was this review helpful? Yes
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by 'Stuart Harvey' 24/5/2012
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
Good balanced approach - professional and friendly. Provided proactive updates throughout the process. Many thanks for your help with our purchase.
Was this review helpful? Yes
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by 'Glenn morby' 23/5/2012
- Branch:
- 20 Mulfords Hill
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
A great service was provided by gascoines. I only had dealings with mick through out. He kept me updated often and did everything he said he would. He was polite and helpful I could not ask for anymore.
Was this review helpful? Yes
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by 'James' 14/5/2012
- Branch:
- 1 South Street
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
Overall, pretty good. No negative comments.
Was this review helpful? Yes
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by 'Harr Jones' 10/5/2012
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
We brought a house from Gavin and were incredibly impressed from first conversation right through to completion of the sale. He was trustworthy, engaging and incredibly efficient; he kept us in the loop throughout the process and kept us well informed. When working with Gavin at Gascoigne Pees we really felt we were in safe hands and they made the stresses of buying a house as minimal and straight forward as possible.
I would recommend both Gavin and Gascoigne Pees for all areas of estate agency to any one, they really know what they're doing and have a fantastic manner.
Was this review helpful? Yes
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by 'Shaun' 10/5/2012
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
It was a pleasure dealing with Gascoigne Pees in Tadley my main contact there was John who was very accomodating although this is true about all the staff I dealt with, especially as I would just turn up and ask if I could go and look at the property there and then. I would highly recommend them.
Was this review helpful? Yes
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by 'Richard Blair' 3/5/2012
- Branch:
- 20 Mulfords Hill
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
All the staff, particularly Mick Gooding, were exceptional, and although our prospective purchase fell through (the seller's fault), he went above and beyond to make the sale and purchase work, He kept all parties on side for six months, and without him we probably would not have been able to hang on to our buyer.
Was this review helpful? Yes
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by 'glasseye' 3/5/2012
- Branch:
- 35 North Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I think it is important to ensure that anyone who logs onto this site is aware that Gascoigne Pees is otherwise known as 'Countrywide Residential Lettings'. It is misleading to have separate review pages for different estate agents that are under the umbrella of CRL.
GP chichester branch (otherwise known as CRL) have not the faintest clue how to treat clients. They will gladly take your money but after the first payment of rent has been recieved the 'costumer care' fails completely, lack of communication is one of the many problems I have experienced with them. I would never, ever use them again.
Was this review helpful? Yes
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by 'painful' 30/4/2012
- Branch:
- 35 North Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
Agent failed to respond to concerns I had as a landlord regarding management problems and late rent (which had been recieved by the tenant and GP were holding but had not forwarded on to me as the landlord). Rude and disinterested. Inaccurate rental statements recieved (when they did send them). No clear complaint procedure in place, had to deal with at least 7 different people at GP. Dreadful agents.
Was this review helpful? Yes
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1
person found
this helpful.
by 'M Rahn' 27/4/2012
- Branch:
- 35 Winchester Street
- Services:
- Lettings (as a Tenant)
- Staff Member
- Karl Hanks
- Experience:
- Would you use the agent again? Yes
Although my experience with Gascoigne Pees in relation to property rental was at times very good and at times very frustrating e.g. fee for aborted property visit, my experience in dealing with Karl Hanks has been consistently positive. During the transition period leading up to my exit from the rented property in Bramley, Karl was communicating with me daily and on many occasions multiple times during the day. He therefore managed the situation taking charge of the communications and in doing so, delivered a successful service for both landlord and myself in spite of last minute... (read more)
Was this review helpful? Yes
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1
person found
this helpful.
by 'Exasperated Seller' 23/4/2012
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? No
I employed the services of Gascoigne Pees in Addlestone as I wanted a fast and efficient sale. This service was promised by the agent (Andrew Freegard) and I assumed that the 2% commission was an indication that the best possible levels of professionalism, commitment and attention to detail would be delivered. Sadly this was not to be the case on any count at any level. I was introduced to a potential buyer who I was assured wanted and could deliver a quick turnaround, on the condition that the price was reduced. I could not really afford to lower the price to the level that was being... (read more)
Was this review helpful? Yes
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by 'Denise Denton' 16/4/2012
- Branch:
- 20 Mulfords Hill
- Services:
- Sales (as a Vendor)
- Staff Member
- Mick Gooding
- Staff Member
- lizzie Ham
- Experience:
- Would you use the agent again? Yes
Both Mick and Lizzie were helpful and supportive through the process of selling a property in Pamber Heath. When the property was on the market they kept me updated with the state of the market and provided useful feedback after viewings. Once the property was under offer they kept me informed of the progress of the sale. They were always exceptionally friendly and courteous.
Was this review helpful? Yes
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by 'Mr Kingston and Miss Clark' 12/4/2012
- Branch:
- 20 Mulfords Hill
- Services:
- Sales (as a Buyer)
- Staff Member
- Mick Gooding
- Experience:
- Would you use the agent again? Yes
We have just perchased our first home, through gascoigne pees. At the start of the perchase we had outlined that this needed to be completed before the hold on stamp duty for first time buyers was bought back in. Lizzie and Mick did their upmost to ensure this happened and that the sale went through without any hassle, even working on a back up plan if the deadline was not met. We would strongly recommend their services.
Was this review helpful? Yes
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by 'Philippa lambert' 5/4/2012
- Branch:
- 35 Winchester Street
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
I dealt with Lizzie primarily and Nic on ocassions when Lizzie wasn't around. Tthe service I received was excellent, not pushy like some agents, my questions and enquiries were always dealt with and folloed up. Overall, very impressed.
Thank you so much for your help!Was this review helpful? Yes
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by 'MikePegg' 5/4/2012
- Branch:
- 20 Mulfords Hill
- Services:
- Sales (as a Buyer)
- Staff Member
- lizzie Ham
- Experience:
- Would you use the agent again? Yes
We purchased a property from Gascoigne Pees, Tadley in March. Lizzie Ham was very helpful in finding the property we finally chose as she had strong knowledge of comparable properties and their prices. She also aided us throughout the purchase to completion and I have no issues at all recommending the office and Lizzie particularly to others.
Was this review helpful? Yes
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by 'Laurent' 4/4/2012
- Branch:
- 35 Winchester Street
- Services:
- Sales (as a Buyer)
- Staff Member
- Lizzie Freemantle
- Staff Member
- Nic Austen
- Experience:
- Would you use the agent again? Yes
Good communication! recommended for others buyers.
Thank you very muchWas this review helpful? Yes
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by 'Barry' 29/3/2012
- Branch:
- 20 Mulfords Hill
- Services:
- Sales (as a Buyer)
- Staff Member
- lizzie Ham
- Experience:
- Would you use the agent again? Yes
Throughout the buying process I dealt with Lizzie from viewing to completion. I found the experience uncomplicated and easy. Lizzie drove the process forward and kept in constant contact, keeping me updated all the way. I am very happy with the service I received and myself and my wife are very much looking forward to moving into our new house.
Was this review helpful? Yes
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by 'Derek Stanley' 29/3/2012
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Excellent work, the property sold in less than 4-weeks at marketting price
Was this review helpful? Yes
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by 'Dan' 28/3/2012
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
Agents were very helpfully throughout our experience with them. We looked at several properties through them and they were always punctual, factual, knowledgable, professional and polite.
We would have got our property without the sharpness of there responses as it was only on the market for a few days. They always kept us well informed I never had to chase them for anything. They rushed the solicitors along which is always needed. We had a fantastic experience with them and would definitely try and use them on all future sales and purchases.Was this review helpful? Yes
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by 'Midhurst purchase' 28/3/2012
- Branch:
- 36 High Street
- Services:
- Sales (as a Buyer)
- Staff Member
- Simon Budd
- Experience:
- Would you use the agent again? Yes
Having dealt with many agencies over the past couple of years in our quest to buy a house, we feel we have a good comparison base to work from! Simon, our contact staff member at GP was excellent - he always returned phone calls promptly, remained extremely calm under pressure (of which there was lots!) and managed to keep us calm - and was superb at keeping us continually updated. For the first time we felt we could actually trust the agent we were dealing with. He was professional, courteous and always went the extra mile, which on occasions meant him working later on our behalf.
Our only complaint with GP was that we were pressurised into using Countrywide as our solicitor rather than one we'd sourced ourselves. This turned out to be a huge mistake - they were TERRIBLE and resulted in us having to spend hours chasing up and effectively doing much of the work they should have done ourselves. Its a sham because it let down the image of GP who were great - we'd recommend NOT using Country wide, they are too big a company with not enough interest in customer care.Was this review helpful? Yes
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1
person found
this helpful.
by 'Happily Moved!' 27/3/2012
- Branch:
- 35 Winchester Street
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
I thought the Basingstoke Branch did a phenomenol job in selling our house. In fact they were pretty much faultless and went far in excess of what I had expected of them. Mark valued our house and was spot on with his advice of the market. I was called by all the staff in the office dealing with the sale before I went on the market, and felt that ALL of them knew me and the house. They introduced our buyer in the first week that the house went on the market.
During the negotiation I had a mountain of communication from the branch - especially from Lizzy - who advised us in a friendly and professional manner. I also felt they dealt fairly with our buyer, and was thrilled that they achieved a sale price of 99.7% of the asking price in a difficiult market!!!! This is particularly impressive when you consider that one of my neighbours put their house on the market at the same time as us and still hasn't sold - after going through three different agents! I would not hesitate to use them again or recommend them to family and friends.Was this review helpful? Yes
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1
person found
this helpful.
by 'Wentworth' 26/3/2012
- Branch:
- 35 Winchester Street
- Services:
- Sales (as a Buyer)
- Staff Member
- Nic Austen
- Staff Member
- Lizzie Freemantle
- Experience:
- Would you use the agent again? No
An awful experience that could easily have been otherwise. It started with a very odd back and forward of acceptance of offers then a non acceptance then acceptance again, mid through thisexperience communication broke down due to their inability to either communicate with each other or more importantly their customers, I regularly had to pick the phone up and chase. In the end i dealt directly with the vendor to order to resolve all the issues that Gascoigne pees could not, the communication blackout continued right up to completion from both sides. I may well throw my toys out of the pram, however, a professional organisation must maintain that degree of customer contact and SERVICE throughout what is a stressful experience, they did not which in my mind gives evidence to the point of their professionalism, use at your own risk, better just avoid.
Was this review helpful? Yes
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by 'Emsworth1' 26/3/2012
- Branch:
- 1 South Street
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
There are three agents in this office all of whom were very helpful, easy to contact and and seemed to work hard to make things go smoothly.
Unfortunately the office deals with Countrywide for solicitors and mortgage brokers. The solicitors who were acting on behalf of the vendors seems very disorganised, causing delays and on two occasions seemed to think we were trying to sell a house when we were infact buying. We also felt the mortgage broker, although friendly, misled us with the costs. Correct there is no mortgage fee but there is an advice fee of £250 when taking out the mortgage - not that we were told about this until we were too far down the line to change without causing delays. Very unhappy customer.
Was this review helpful? Yes
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by 'Buyer2012' 26/3/2012
- Branch:
- 35 Winchester Street
- Services:
- Sales (as a Buyer)
- Staff Member
- Lizzie Freemantle
- Experience:
- Would you use the agent again? Yes
Very impressed with staff at the Gascoigne Pees Basingstoke office throughout the purchase of my property.
They were very helpful and went above and beyond to ensure completion of purchase in time for the stamp duty deadline.
I would highly recommend them and will definitely be using their services in the future.
Was this review helpful? Yes
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5
people found
this helpful.
by 'Natasha Selby' 13/3/2012
- Branch:
- 35 Winchester Street
- Services:
- Lettings (as a Landlord)
- Staff Member
- Chris Shelton
- Experience:
- Would you use the agent again? Yes
I was impressed with Chris from the moment I met him. He was immediately enthusiastic about my property and gave very clear, straightforward information about what would be involved...very helpful to a first time landlady! He was confident he could let my house quickly and he was right... as between Chris and Richard we had three prospective tenants viewing within a week and the first people viewing took the property. It would be an understatement to say I was thrilled not just by the speed of the process, but by the friendliness and professionalism shown throughout. I would recommend them highly.
Was this review helpful? Yes
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by 'LRDP' 13/3/2012
- Branch:
- 20 Mulfords Hill
- Services:
- Sales (as a Buyer)
- Staff Member
- lizzie Ham
- Experience:
- Would you use the agent again? Yes
Throughout the process, Lizzie was willing and able to help us with any concerns. Being first time buyers we may have had more questions than most, but Lizzie always put us at ease. The process run very smoothly and i would highly recommend Gascoigne Pees to friends and family!
Was this review helpful? Yes
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by 'Anne Todd' 6/3/2012
- Branch:
- 20 Mulfords Hill
- Services:
- Sales (as a Buyer)
- Staff Member
- lizzie Ham
- Experience:
- Would you use the agent again? Yes
I bought the property on behalf of my elderly aunt who was moving to Berkshire from Yorkshire, a stressfull experience for any 88 year old.Lizzie Ham dealt with us from day one and in fact it was also her first day when she took us around a property in Tadley.Lizzie was always very polite and conscientious and whatever question we asked she always came back to us.We infact lost the property we wanted as my aunt did not sell hers in time which we were greatly disappointed about but when the sale fell through Lizzie phoned us straight away and we proceeded with the sale which made my aunt very happy, as it was the property she wanted from day one.Like all sales it wasn't always plain sailing but Lizzie always kept us up to date throughout.Our general experience with Lizzie and Gascoigne Pees were excellant and I would happily recommend them to any future clients.
Was this review helpful? Yes
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by 'Chris Bentley' 4/3/2012
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
Everyone at the Tadley branch of Gascoigne Pees provided an excellent service. They were very helpful and willing to do that little bit more to help us sell our old property and purchase our new one. They quickly grasped the type of property we wanted and found us exactly what we wanted - despite our initial reservations. Mick in particular actively pursued the exchange of contracts which enabled us to move into our home approximately 3 months from when we put our house on the market. Basically we were very pleased with their service.
Was this review helpful? Yes
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by 'Ann Marie' 2/3/2012
- Branch:
- 20 Mulfords Hill
- Services:
- Sales (as a Vendor)
- Staff Member
- Lizzie Freemantle
- Experience:
- Would you use the agent again? Yes
I have no hesitation in recommending Gascoigne Pees. Having left a previous agent who I had been with for eight months, I chose Gascoigne pees and they sold my house within two. They provided direct and clear advice promptly and without drama; none of this 'bad news, good news' to keep you on board, just simple straight forward communication! Added to this all of the staff are friendly and make you feel valued as a client. Excellent and outstanding.
Was this review helpful? Yes
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by 'BARRY SKEET' 29/2/2012
- Branch:
- 1 South Street
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
We sold the above mentioned property using the Emsworth branch. The people that we dealt with at the branch were all very helpful, always returing calls and providing updates with information without being asked. The service was very good and we have been very satisfied with all aspects of the property sale from the people at this branch.
Was this review helpful? Yes
, he went above and beyond to make the sale and purchase work, He kept all parties on side for six months, and without him we probably would not have been able to hang on to our buyer./&display=popup&link=http://www.allagents.co.uk/review/24129/&redirect_uri=http://www.allagents.co.uk/review/24129/ "Share on your Facebook Wall"){kind=logo}
 have not the faintest clue how to treat clients. They will gladly take your money but after the first payment of rent has been recieved the \'costumer care\' fails completely, lack of communication is one of the many problems I have experienced with them. I would never, ever use them again./&display=popup&link=http://www.allagents.co.uk/review/24154/&redirect_uri=http://www.allagents.co.uk/review/24154/ "Share on your Facebook Wall"){kind=logo}
. Rude and disinterested. Inaccurate rental statements recieved (when they did send them). No clear complaint procedure in place, had to deal with at least 7 different people at GP. Dreadful agents./&display=popup&link=http://www.allagents.co.uk/review/24859/&redirect_uri=http://www.allagents.co.uk/review/24859/ "Share on your Facebook Wall"){kind=logo}
 and I assumed that the 2% commission was an indication that the best possible levels of professionalism, commitment and attention to detail would be delivered. Sadly this was not to be the case on any count at any level. I was introduced to a potential buyer who I was assured wanted and could deliver a quick turnaround, on the condition that the price was reduced. I could not really afford to lower the price to the level that was being suggested, but the agents persuasive arguments won me over as a quick sale was the most important factor, as my daughter was visiting from Australia and would be helping me to relocate closer to other family members (I am an 86 year old lady). Sadly none of the slick promises of Mr Freegard or the glossy sales brochures were met. From acceptance of the offer in July 2011, it took a further 7 months before I was able to move into my new home. I believe Gascoigne Pees misled me throughout, causing me and my family great distress, my daughter having to return to Australia before I moved. For the last three months of the sale, no communication or support was provided by Gascoigne Pees. Not exactly the blue chip service that I expected. Our letter of complaint was of course rebutted, no apologies or commiseration were forthcoming, merely a smug assertion that they "acted in my best interest". I strongly urge anyone who is considering using Gascoigne Pees to think again. My initial gut reaction to Mr Freegard was that he was all smarm and no substance, unfortunately I did not follow my instinct and paid the price in lost sales income and more importantly time, which is a precious commodity./&display=popup&link=http://www.allagents.co.uk/review/23462/&redirect_uri=http://www.allagents.co.uk/review/23462/ "Share on your Facebook Wall"){kind=logo}
 and managed to keep us calm - and was superb at keeping us continually updated. For the first time we felt we could actually trust the agent we were dealing with. He was professional, courteous and always went the extra mile, which on occasions meant him working later on our behalf.
Our only complaint with GP was that we were pressurised into using Countrywide as our solicitor rather than one we'd sourced ourselves. This turned out to be a huge mistake - they were TERRIBLE and resulted in us having to spend hours chasing up and effectively doing much of the work they should have done ourselves. Its a sham because it let down the image of GP who were great - we'd recommend NOT using Country wide, they are too big a company with not enough interest in customer care./&display=popup&link=http://www.allagents.co.uk/review/21751/&redirect_uri=http://www.allagents.co.uk/review/21751/ "Share on your Facebook Wall"){kind=logo}
