Fulfords Estate Agents
based on 14 ratings. This website contains 13 user reviews of Fulfords Estate Agents.
Agent Information
Fulfords Estate Agents
Description of Fulfords Estate Agents is currently unavailable.
Offices / Branches
- Exeter - 5 Southernhay West, Devon
- Exeter - 44 Rolle Street , Exmouth,
- Exeter - 99 High Street, Honiton,
- Exeter - 19 High Street, Budleigh Salterton,
- Exeter - Paris Street, Ab Kettleby,
- Plymouth - 14 Mannamead Road, Devon
- Torquay - Tudor Chambers Fore Street, St Marychurch, Devon
- Torquay - 1 Fore Street, Totnes,
- Torquay - 1 Wolborough Street, Newton Abbott,
- View All Branches
- Update Agent details
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Customer Reviews
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5
people found
this helpful.
by 'Rikrock' 11/4/2012
- Branch:
- 14 Mannamead Road
- Services:
- Sales (Prospective customer)
- Staff Member
- LEE WHITELAW
- Experience:
- Would you use the agent again? No
Do not ever use this agency. The manager and his staff are incompetent,unprofessional,discourteous and an absolute disgrace.Throughout the few weeks that Fulfords of 14 Mannamead Road were marketing my property they didn`t keep appointments, they constantly lied that correspondence was being e mailed to me which i never received,which in the end ,after three weeks, their bungling manager admitted that they had lost all my property details ,so nothing had actually been sent to me despite being repetitevely advised they had ,by him and his staff . Therefore professional,effective marketing was... (read more)
Was this review helpful? Yes
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by 'allagent2012' 6/4/2012
- Branch:
- Paris Street
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
Agent terribly unhelpful on entering the office - not understand the needs of a buy-to-let investor in any way what so ever - and neither did anyone in this nice looking, big office. On rechecking the internet they failed to flag many properties. They had no idea of what charges or leases were on many of their properties. Their entries on the web often fail to show any info including dimensions! (mainly for smaller 1 bed properties). All in all highly insufficient for the "market leader" with such a big office - they need to realise how to sell and what many of investors need - not the brain dead pap I can read from the details anyway.
Was this review helpful? Yes
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2
people found
this helpful.
by 'Hugh O'Rourke' 21/3/2012
- Branch:
- 5 Southernhay West
- Services:
- Lettings (as a Tenant)
- Staff Member
- Patsy Browring
- Staff Member
- Karen Jones
- Experience:
- Would you use the agent again? No
Fulfords are a disgrace. I received notification of an increase in my monthly water bill from £35 to £163 and a few days later Fulfords demanded a rent increase from £725 to £760. I refused to pay the extra rent as the water problem is related to issues in the flat, some of which remain unresolved. I received a letter giving me notice so I stopped my standing order. I found another flat to let with Stags - in the same block but in a better position with the same rent that I am currently paying. Patsy from Fulfords phoned me to say that unless I paid what I owed it would reflect in my... (read more)
Was this review helpful? Yes
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1
person found
this helpful.
by 'Bristol Peter' 27/2/2012
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
I had a viewing booked up for several days on a house that is for sale. Travelled 109 miles to view the property the estate agent new we were travelling down had all our details we spoke on the day of the viewing to confirm the time again no problem. We get there an hour before the viewing to get a call to say there was no one to show us round the house and they were canceling the viewing. Our treatment was discusting tbh terrible customer service would never view a house with them again ruling out anyone who markets there house with this estate agent.
Was this review helpful? Yes
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1
person found
this helpful.
by 'GN - Exeter' 11/1/2012
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I’ve just ended a tenancy with Fulfords after having nothing but hassle from them for the last 18 months.
Firstly, when we viewed the property we were asked to pay £200 to take the property of the market, we were lead to believe that this money would be deducted from the deposit, not so, seems the agent was lying.
When we eventually moved in, there was a big hole in the wall, light fittings were hanging off and the house had no working TV Ariel even though we were promised that it worked (more lies). The smoke alarms didn’t work and they hadn’t bothered to test them.At one... (read more)
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by 'Steve Ramsden' 11/10/2011
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? No
We are still in the process of trying to complete the sale of our house after nearly 15 months on the market.We dropped the house 15 grand so dont believe the valuation they give they just want the sale.salesman ship was poor even our niegbour told us to get rid of them as he heard most of there atempts.Very poor at keeping us informed and on feedback.Wrong info when house did sell as we were told asap sale and no chain.We are have to chase the and the crappy country wide solictors they use and even though we dropped the price there bill still the same despite them doing little to earn it.We have calls now were they seem to be working for the people who are buying our house as through we should drop the price or somthing they dont seem to be looking after our intrests at all..All you get is she,s not here and she will call you back but it never happens probably to busy doing shopping or make up.I would go else were to sell your house and noway should you use there solictors they are very slow and bad.These are my opinions based on my present dealings with fulfords
Was this review helpful? Yes
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1
person found
this helpful.
by 'Harris' 3/9/2011
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? No
Fulfords have taken almost two years to sell my partner's property where we both live. They have been sluggish in the extreme, hardly ever doing an accompanied viewing. Their method of 'selling properties' is simply showing people around. They are, without exception, disinterested, sullen and ill informed. The saving grace of the Plymstock branch is the receptionist who, whilst being very friendly, insists on referring to everyone as darlin'. Tres professional!
A very down market company.
Use someone else!Was this review helpful? Yes
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by 'sa2009' 19/5/2011
- Branch:
- Dawlish
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
If I said all the things they done I would be here all day. Would never go to them again.
Shame they are this way, gives the other branches bad names.Was this review helpful? Yes
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1
person found
this helpful.
by 'Jolly Jack' 27/4/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
Do not use this agent! Despite advice from friends we opted to use Fulfords to advertise and manage our rental apartment. We should have smelled a rat when their rental estimate came in over £100/month higher than the other (more reputable) agent. We were given assurance that the apartment would be rented within 2 weeks and would be snapped up in the current market.... sadly not. The photos taken by the agency were drab and lifeless and key pieces of information were omitted from the description. 6 weeks went by with only two text messages from Fulfords saying that viewings had been... (read more)
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1
person found
this helpful.
by 'Mick' 14/4/2011
- Branch:
- 44 Rolle Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
My daughter & family started renting about 6 weeks ago and they now want them out because they have a buyer and want to sell it. They are trying to introduce their own interpretations of the laws of this land. Beware! Beware! Beware! Plus they make you sign the inventory (which shows the house to be all good) and you don't know until you get in and find out the true condition. Not had the experience of trying to get the deposit back yet but fear the worst as although they insure the deposit they actually keep hold of it which will make it more difficult to get back. Check them out with other tenants. Don't trust them.
Was this review helpful? Yes
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by 'cannycat' 1/9/2008
- Branch:
- 5 Southernhay West
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
User 'cannycat' rated Fulfords Estate Agents but did not write a review. -
1
person found
this helpful.
by 'findjos' 26/6/2008
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I have had the very unpleasant experience of renting a house with Fulfords over the past year.
When we first arrived at the house, it was completely inhospitable, and a cleaner was not brought in until a week later, and only after countless phone calls. This meant that we were required to clean faeces and dirt left by the past owners of the house.
Since then, the service provided by Fulfords has been consistently bad. On leaving the house we ensured the property was left in perfect condition, something that they did not ensure when renting it to us. On review of the house, however, the agent was unbelievably rude and patronising, using phrases such as "Do you really expect me to rent this to someone?".
They have still not returned our deposit and are claiming that damage made by the previous owner was ours, despite photographic evidence otherwise.
Was this review helpful? Yes
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1
person found
this helpful.
by 'billiecool' 18/4/2008
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
Fulfords are the worst estate agents I have ever come across. I was gazumped - so I lost my dream (1st) home because of them. Not only that, most of the staff at the Newton Abbot branch are not courteous, one member of staff even hung up on me without saying goodbye - on two occasions! The manager is inexperienced. Beware!
Was this review helpful? Yes
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by '1izzy' 28/7/2007
- Branch:
- 14 Mannamead Road
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
Appalling service from the Drake Circus branch in Plymouth
Was this review helpful? Yes
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=[[EDIT ORIGINAL START]]
Do not ever use this agency. The manager and his staff are incompetent,deceitful,unprofessional,discourteous and an absolute disgrace.Throughout the few weeks that Fulfords of 14 Mannamead Road were marketing my property they didn`t keep appointments, they constantly lied that correspondence was being e mailed to me which i never received,which in the end ,after three weeks, their bungling manager admitted that they had lost all my property details ,so nothing had actually been sent to me despite being repetitevely advised they had ,by him and his staff . Therefore professional,effective marketing was nil and the obvious result was the lack of enquiries.The most annoying part is that the manager never answered my calls or e mails whilst i was trying to determine what was going on and would constantly be on "another call" when i was trying to make contact ,as he was probably hiding from the result of his incompetence and numerous errors in this disasterous attempt to market a property which would be second nature to a true professional.
Fulfords ,through this incompetent branch have succeeded in delaying my property being marketed for weeks as i now have to start again with another agency ,so instruct this bunch at your peril and don`t be tempted by the over valuing technique to secure custom.
[[EDIT ORIGINAL END]]
Do not ever use this agency. The manager and his staff are incompetent,unprofessional,discourteous and an absolute disgrace.Throughout the few weeks that Fulfords of 14 Mannamead Road were marketing my property they didn`t keep appointments, they constantly lied that correspondence was being e mailed to me which i never received,which in the end ,after three weeks, their bungling manager admitted that they had lost all my property details ,so nothing had actually been sent to me despite being repetitevely advised they had ,by him and his staff . Therefore professional,effective marketing was nil and the obvious result was the lack of enquiries.The most annoying part is that the manager never answered my calls or e mails whilst i was trying to determine what was going on and would constantly be on "another call" when i was trying to make contact ,as he was probably hiding from the result of his incompetence and numerous errors in this disasterous attempt to market a property which would be second nature to a true professional.
Fulfords ,through this incompetent branch have succeeded in delaying my property being marketed for weeks as i now have to start again with another agency ,so instruct this bunch at your peril and don`t be tempted by the over valuing technique to secure custom./&display=popup&link=http://www.allagents.co.uk/review/22837/&redirect_uri=http://www.allagents.co.uk/review/22837/ "Share on your Facebook Wall"){kind=logo}
. All in all highly insufficient for the "market leader" with such a big office - they need to realise how to sell and what many of investors need - not the brain dead pap I can read from the details anyway./&display=popup&link=http://www.allagents.co.uk/review/24691/&redirect_uri=http://www.allagents.co.uk/review/24691/ "Share on your Facebook Wall"){kind=logo}
 and I lost the flat. So they have told me to leave but have prevented me from leaving. To add insult to injury they are marketing my flat at the same rent that I am currently paying.
I have always paid my rent on time and only stopped my standing order when they gave me notice and they only did that because I refused to pay increased rent because of the water issue (to give just one example of what I have endured I had to shower at the public swimming pool for 2 weeks when I was without a boiler - I still paid my rent though).
They will need to apply for a possession order and I will contact the local paper and the local MP. How can I move out when they have deliberately prevented me from moving? If you report a property problem they take it personally./&display=popup&link=http://www.allagents.co.uk/review/21170/&redirect_uri=http://www.allagents.co.uk/review/21170/ "Share on your Facebook Wall"){kind=logo}
. The smoke alarms didn’t work and they hadn’t bothered to test them.
At one point we had birds that were getting into the property, flying around the house and defecating on our children’s bedding, this problem took 4 months to be fixed, despite us ringing constantly informing them that it needed sorting out. After a direct complaint to a director (in total a 40 minute phone call) we had a contractor arrive within the hour, even though we had been informed by the Heavitree Branch that this wouldn’t be possible for another week (she was lying).
The repairs line is a joke, nobody answers and when they do they sound like they couldn’t really care less. We had a broken boiler at the time and we were left in a cold house with small children. I eventually called a plumber and paid for the repair myself as it was less stress than trying to get Fulfords to do anything
On giving our notice of moving out of the property they had the cheek to charge myself and my partner £25.00 each for references we needed for our next property, this was on top of the £1960 we had given them to move in.
Even on handing the property back in better condition than when we had taken it, we were charged £50 for replacing a toilet seat that was broken and unhygienic when we moved in. The Heavitree staff knowing full well we wouldn’t go to arbitration as it would hold up getting the further £875 owed for the deposit.
The staff at the Heavitree tree branch are completely incompetent, rude and arrogant. They will be very nice to you until you’ve handed over your money then they just don’t want to know.
I would never use them again even if it was to obtain a house that I really wanted.
I advise you to steer well clear of this outfit and the incompetent, dishonest scallies that it employs.
Landlords need to be asking themselves what they are paying their services charges to this company for. We’ve written to our ex Landlords informing them of the problems we’ve encountered./&display=popup&link=http://www.allagents.co.uk/review/17363/&redirect_uri=http://www.allagents.co.uk/review/17363/ "Share on your Facebook Wall"){kind=logo}
 agent. We were given assurance that the apartment would be rented within 2 weeks and would be snapped up in the current market.... sadly not. The photos taken by the agency were drab and lifeless and key pieces of information were omitted from the description. 6 weeks went by with only two text messages from Fulfords saying that viewings had been arranged. When we phoned them up it transpired that over 13 people had been to view the apartment and that they had (unsurprisingly) thought that it was over-priced, and (even worse) would have accepted a slightly lower rent - at no point did they contact us to say that a reduction of £25-50/month would have resulted in a tenancy.
We finally lost patience with their appalling attitude and pushy manner on the phone so took our business elsewhere. Within 2 weeks the apartment was rented out by the other agent with no problems whatsoever; the photos, presentation, advertisements and service provided by the other agency were excellent and their professionalism has gone some way to restoring my confidence in the industry.
The nail in the coffin occurred when we attempted to take back the 2 sets of keys from Fulfords..... They could only find one set and, when I insisted that they pay up for the replacement set (or to change the lock on the main door), the agent smugly replied that I couldn't prove that they had taken possession of the keys and where was the 'signed proof' that they had taken 2 sets. I was exasperated that an agent that we had trusted with the care of our flat could be so negligent and careless with its security.
Lesson learnt..... please please don't make the same mistake./&display=popup&link=http://www.allagents.co.uk/review/9775/&redirect_uri=http://www.allagents.co.uk/review/9775/ "Share on your Facebook Wall"){kind=logo}
 and you don't know until you get in and find out the true condition. Not had the experience of trying to get the deposit back yet but fear the worst as although they insure the deposit they actually keep hold of it which will make it more difficult to get back. Check them out with other tenants. Don't trust them./&display=popup&link=http://www.allagents.co.uk/review/9601/&redirect_uri=http://www.allagents.co.uk/review/9601/ "Share on your Facebook Wall"){kind=logo}
 home because of them. Not only that, most of the staff at the Newton Abbot branch are not courteous, one member of staff even hung up on me without saying goodbye - on two occasions! The manager is inexperienced. Beware!/&display=popup&link=http://www.allagents.co.uk/review/879/&redirect_uri=http://www.allagents.co.uk/review/879/ "Share on your Facebook Wall"){kind=logo}
