Freshwater Property Management
based on 41 ratings. This website contains 40 user reviews of Freshwater Property Management.
Agent Information
Freshwater Property Management
Description of Freshwater Property Management is currently unavailable.
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Customer Reviews (Page 1 of 2)
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3
people found
this helpful.
by 'PEB' 2/10/2011
- Branch:
- Vivian House 166 Hampsted Way
- Services:
- They manage our estate
- Experience:
- Would you use the agent again? No
Freshwater consistently invoice for non existent services. They say work is done when it is not. They charge extortionate prices for work that is carried out. They never respond to letters/ phone calls / emails.
It is impossible to resolve queries, dispute charges or discuss bad workmanship with them as they just ignore you.
Most people unfortunate enough to own a leasehold property with Freshwater have been ripped off for years.
A group of us are currently trying to generate media interest, as to thoroughly investigate this dubious company. I advise anyone in dispute with them to put everything in writing and keep it, as their day in the media spotlight will surely come!Was this review helpful? Yes
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by 'Simon' 26/9/2011
- Branch:
- 158 - 162 Shaftesbury Avenue
- Services:
- They manage our building
- Experience:
- Would you use the agent again? No
Absolutely agree with all the comments on here... but don't know how to do anything/who to speak to about what rights we have. We really don't want to manage the property ourselves, just have a basic level of ok service for a fair price. I am trying to stick the forum rules, but they are utterly appalling.
We've tried to be patient and open with them, but it doesn't seem to work.
Maybe as a group we could get somewhere?Was this review helpful? Yes
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by 'kev' 26/8/2011
- Branch:
- 158 - 162 Shaftesbury Avenue
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
The worst services /management company i have ever had to deal with . Dont do anything about anything - they take your money for service charges and when you have something to report they sit back on it and you have to constantly chase them. No one takes any responsibilty for anything and just keep fogging you off with excuses and blaming the owners as if everything is there fault!
Block of 12 flats - had £80,000 wrth of work done to the building - company that did it did worst then good for most of the work! Just slapped a bit of paint on and ended up blocking my boiler pipe so boiler stopped working, when they were quried about it, they said not us! Incredibe!
Stay away from them, - something must be able to be doen to stop them gettign away with all this!Was this review helpful? Yes
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by 'concerned' 16/8/2011
- Branch:
- Vivian House 166 Hampsted Way
- Services:
- They manage our building
- Experience:
- Would you use the agent again? No
Does this mean they may go bust?
http://www.companycheck.co.uk/company/00891786
Was this review helpful? Yes
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by 'never again' 12/8/2011
- Branch:
- 158 - 162 Shaftesbury Avenue
- Services:
- They manage our building
- Experience:
- Would you use the agent again? No
After years of frustration about their poor service and excessive charges we jointly with all other leaseholders exercised our Right To Manage. However, 8 months after transferring the management to a new agent, we are still battling to get a response from Freshwater to transfer monies being held by them belonging to the leaseholders. They ignore correspondence from our solicitor and continue to send demands for maintenance charges they are no longer responsible for. This company is a joke, totally unprofessional and unscrupulous.
Was this review helpful? Yes
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by 'Veronica' 12/7/2011
- Branch:
- Vivian House 166 Hampsted Way
- Services:
- They manage our building
- Experience:
- Would you use the agent again? No
I have a long lease where they are freeholders. Over the years some works were carried out to the block, which were usually very badly executed and some even appeared completely unnecessary. However, the block fell into disrepair and eventually major works were carried out, which no-one disputed were required but the quality of the work was terrible. We did not pay the service charges and so they took us to the LVT. We had very little funds to defend ourselves properly whereas they got the best surveyors and lawyers money could buy and they knew every trick in the book, serving late... (read more)
Was this review helpful? Yes
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by 'John' 7/6/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
An appalling company - do not go anywhere near them. They seem to consider the tenant the enemy and someone to be exploited in every possible way.
Was this review helpful? Yes
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by 'MGT' 2/6/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
We moved into the flat on Lady Margaret Road, and the next day we found the flat is infested with Mice problem which they didn't disclose when giving us the property, the sink was blocked and when we reported them 3 days after we moved in they are blaming us that we are responsible, they charged us for two people as a couple, but only got one set of keys, and they are pushing us to go and get the key cut ourselves for the 2nd set, carpet was new but dirty (may be no one has used in a long time).
Strongly suggest people to stay away from Freshwater.
Was this review helpful? Yes
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by 'IHATEFRESHWATER' 20/5/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Absolutely appalling company. Do not under any circumstances have anything to do with them. They will harass and hound you and will not perform their duties.
Was this review helpful? Yes
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by 'justicefighter' 18/4/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
[[EDIT ORIGINAL START]]
Don't trust this Company or this branch!! They are incompetent.
[[EDIT ORIGINAL END]]Was this review helpful? Yes
!/&display=popup&link=http://www.allagents.co.uk/review/11110/&redirect_uri=http://www.allagents.co.uk/review/11110/ "Share on your Facebook Wall"){kind=logo}
.
On top, there are operating clampers "Park Direct" who clamp your car even if you are sitting in the car and charge you £450. Thank God it didn't happen to me but a neighbour who was moving in, and got a clamp on his hired van. Mr. Clampers are just clamping and earning money, the parking area is extremely dirty and no one wants to take responsibility of the rubbish tenants, landlords, shopkeppers, dump where we park our cars and I have noticed some scratches on my car because people just dump things around my car.... f**kers!!! who dump there
Strongly suggest people to stay away from Freshwater and Emeraldpropertyservice
[[EDIT ORIGINAL END]]
We moved into the flat on Lady Margaret Road, and the next day we found the flat is infested with Mice problem which they didn't disclose when giving us the property, the sink was blocked and when we reported them 3 days after we moved in they are blaming us that we are responsible, they charged us for two people as a couple, but only got one set of keys, and they are pushing us to go and get the key cut ourselves for the 2nd set, carpet was new but dirty (may be no one has used in a long time).
Strongly suggest people to stay away from Freshwater./&display=popup&link=http://www.allagents.co.uk/review/10359/&redirect_uri=http://www.allagents.co.uk/review/10359/ "Share on your Facebook Wall"){kind=logo}
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by 'Freddy' 1/4/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
The worst company I have ever had dealings with, the lack any morals and I would not risk any money with them. They would take the gold from your month if they could. There's a special place in hell from people like this.
Was this review helpful? Yes
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by 'BadWater' 5/3/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
These people are simply unscrupulous crooks, they allow properties to fall into serious neglect and then charge incredible amounts to repair the damage.
Avoid!Was this review helpful? Yes
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by 'HFC' 1/3/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Truly hideous. Escalating charges for parlous 'management' of our poor, crumbling block
Was this review helpful? Yes
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by '1sted' 16/2/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Ruthless - what else can I say.
Was this review helpful? Yes
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by 'Aubert' 31/1/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I live in a block of flats in West London, managed by Freshwater. Our experience of this company has been extremely negative and I will never again move to a flat in a building managed by them. They respond to genuine problems (leaking pipes that cause damage internally to flats, for example) painfully slowly, and charge huge sums of money for questionable 'necessary works'. My friend, who lives in a Freshwater block in Bloomsbury, has had very similar experiences of their poor service and high costs.
Was this review helpful? Yes
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by 'bear' 18/12/2010
- Branch:
- 3rd Floor Suffolk House George Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
Freshwater are the kings of bad managers. Don't go anywhere near them.
Was this review helpful? Yes
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by 'Chris Evans' 10/12/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I have found them extremely good compared to most property management companies!
Was this review helpful? Yes
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by 'david' 8/12/2010
- Services:
- Surveys
- Experience:
- Would you use the agent again? No
I have read with great interest there is an option form a Right To Manage Company then the leasehoders (owners) can appoint a managing agent of your choice not the freeholders. We have successfully completed 4 RTM schemes with two more in the pipeline. Any one wanting any information e-mail me.
Was this review helpful? Yes
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by 'julian' 3/12/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
We are a block of flats in Penge trying to acquire the freehold from daejan. Extension of the lease is apart from very difficult with these cowboys is also too expensive. If you buy freehold it will be very much cheaper than buying an extension. And as only 2 flats much easier. You also rid yourself of a parasite that will always be demanding excessive and unnecessary improvements. If ground floor has already bought an extension cost of their freehold share will be very minimal and the value worked out only on loss of ground rent. Get a surveyor and a lawyer to work out price and costs and serve a notice to buy. It will be worth it and add value to your property. If you wish to get in touch feel free.
Was this review helpful? Yes
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by 'Theviker' 2/12/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
There is no point going on about how terrible this company is, I've never in my life been spoken to in the way they did to me on the phone. They once fixed a loose slate on my roof, and charged the whole block
Was this review helpful? Yes
 painfully slowly, and charge huge sums of money for questionable 'necessary works'. My friend, who lives in a Freshwater block in Bloomsbury, has had very similar experiences of their poor service and high costs./&display=popup&link=http://www.allagents.co.uk/review/8322/&redirect_uri=http://www.allagents.co.uk/review/8322/ "Share on your Facebook Wall"){kind=logo}
 can appoint a managing agent of your choice not the freeholders. We have successfully completed 4 RTM schemes with two more in the pipeline. Any one wanting any information e-mail me./&display=popup&link=http://www.allagents.co.uk/review/7764/&redirect_uri=http://www.allagents.co.uk/review/7764/ "Share on your Facebook Wall"){kind=logo}
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by 'Donatello' 30/11/2010
- Branch:
- 158 - 162 Shaftesbury Avenue
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
User 'Donatello' rated Freshwater Property Management but did not write a review. -
by 'egla' 4/10/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
This company is an absolute joke. The actual management of their buildings is way below average and in fact they should be taken out of business. It is the 3rd time in 5 months since we moved into our property that we have been without hot water for more than 3 days each time. There are several different excuses each time and when you try to get a concrete answer from them they put the phone down....then you try to call again but they just ignore your phone calls....! I have never in my life seen such poor poor service and if anyone is thinking of letting or buying a property managed by Freshwater please save yourself the hassle, stress and everything else bad that stems from this awful company.....
Was this review helpful? Yes
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by 'stepol' 13/9/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
High service charges and very poor service. We are thinking of going for a Right to Manage. Anyone had experience of pushing this through with Freshwater?
Was this review helpful? Yes
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by 'LondonRes' 1/9/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Awful people!!!!!!! Rude beyond belief! I'll never want to deal with them again... They are just interested in taking your money. They treat customers with such disrespect.... they should be forbidden to do business! Shameful!
Was this review helpful? Yes
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by 'abz' 25/8/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I agree to all the comments re Freshwater, high repair bills which if I were in charge I could have got done for quarter of the cost, rude people on the phone and the work that is carried out. Well I dont think any is to be honest. But can we do anything about it, yeah right!!
Was this review helpful? Yes
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by 'pindsey' 26/7/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Me and my fellow leaseholders are currently trying to buy the freehold from them... Has anyone ever been successful in doing this before??
Was this review helpful? Yes
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by 'SP' 30/5/2010
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? No
I'm so glad to have found this group. I have received such awful service over the last 3 years that I can't even begin to list them out.
What I'd like to do is spend some time talking with someone from Freshwater to help them improve their service, rather than slag them off.
Was this review helpful? Yes
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by 'Laxmi' 15/1/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
We are in the process of extending our lease with Freshwater/Daejan Properties. Our victorian house has been converted into 2 flats. In 2002 Daejan charged the ground floor flat a premium of
Was this review helpful? Yes
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by 'enough1' 10/1/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I have a problem with the sky satelite feed into my flat. Freshwater have put up every obstacle to actualy do something about it. My partner called them about the loss of signal yet again and she heard in the background "tell her husband to stop f***** messing with it". What a wonderful caring company - NOT.
Was this review helpful? Yes
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by 'MG' 23/12/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I wish more people would report what they are going through with this company!!
What about doing some large campaign against them on the web??Was this review helpful? Yes
Agent Details for Freshwater Property Management
Select a branch to go to view details of that specific branch
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Croydon - 3rd Floor Suffolk House
George Street, Greater London, CR0 1PE
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London - 158 - 162 Shaftesbury Avenue, Westminster, WC2H 8HR
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London - Vivian House
166 Hampsted Way, Golders Green, NW11 7YE
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London - 51d Oakwood Court
Abbotsbury Road
Kensington, Hammersmith and Fulham, W14 8JY
Review Statistics for Freshwater Property Management
Review Summary
- Total Reviews:
- 40
- Total Ratings:
- 41
- First Review :
- 27/11/2008
- Latest Review:
- 30/10/2011
Overall Review Performance
- Recommend :
- 2
- Disapprove :
- 39
Individual Services Review Performance
| From Landlords | From Tenants | From Vendors | From Buyers |
|---|---|---|---|
| Recommend:0 | Recommend:2 | Recommend:0 | Recommend:0 |
| Disapprove:6 | Disapprove:25 | Disapprove:0 | Disapprove:2 |
| Surveys | Conveyancing | Lettings (Prospect) | Sales (Prospect) |
|---|---|---|---|
| Recommend:0 | Recommend:0 | Recommend:0 | Recommend:0 |
| Disapprove:1 | Disapprove:0 | Disapprove:0 | Disapprove:0 |
| They manage our building | They are our factor | They manage our estate |
|---|---|---|
| Recommend:0 | Recommend:0 | Recommend:0 |
| Disapprove:4 | Disapprove:0 | Disapprove:1 |
Staff Members
Select a branch to see more details
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Croydon - 3rd Floor Suffolk House
George Street, Greater London, CR0 1PE
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London - 158 - 162 Shaftesbury Avenue, Westminster, WC2H 8HR
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London - Vivian House
166 Hampsted Way, Golders Green, NW11 7YE
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London - 51d Oakwood Court
Abbotsbury Road
Kensington, Hammersmith and Fulham, W14 8JY
Agent Fees
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Complaints Procedure
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