Freshwater Property Management
based on 53 ratings. This website contains 52 user reviews of Freshwater Property Management.
Offices / Branches
Filter Reviews
- Sales (as a Vendor)0
- Sales (as a Buyer)3
- Sales (Prospective customer)0
Lettings (as a Landlord)6- Lettings (as a Tenant)29
- Lettings (Prospective customer)0
- Repair/Property Management0
They manage our building12- They are our factor0
- They manage our estate1
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Agent Information
A description of Freshwater Property Management is currently unavailable.
Freshwater Property Management has not joined our 'transparent agent' scheme yet.
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Customer Reviews (Page 1 of 2)
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by 'Paul' 13/5/2013
- Branch:
- 3rd Floor Suffolk House George Street
- Services:
- They manage our building
- Staff Member
- No staff selected.
- Postcode
- SE23
- Experience:
- Would you use the agent again? No
Well, I'm glad that's over.
I've sold my flat in Taymount Grange now and will soon never have to deal with Freshwater again. Both in buying, leaseholding and finally in selling, my experience is that they are exceedingly slow, their bills are very very high in comparison to others and they are very difficult to work with.
Having Freshwater or any of the other group companies associated with any property I wanted to deal with in future would put me off entirely. I would not recommend having anything to do with them in any way.
Taymount Grange SE23 in Forest Hill for example,... (read more)
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by 'DisgruntledofKent' 30/1/2013
- Branch:
- No Branch Selected
- Services:
- They manage our building
- Staff Member
- No staff selected.
- Postcode
- DA1
- Experience:
- Would you use the agent again? No
It is unbelievable that a London based company, in this day and age, can operate as badly as these folks do.
They are little more than a specter whose list of increasingly baffling charges arrive once a month on your doorstep.
They have literally no channels of communication. If you write to them, nothing. If you fax them, nothing. If you call them, no one answers. They do not have an email address. REPEAT. THEY DO NOT HAVE AN EMAIL ADDRESS!
They seem to have zero interest in anything other than extracting the maximum amount of money from their clients.
Someone else on here described them as Dickensian. That is stunningly accurate.
DO NOT USE!
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by 'fedupwithfreshwater' 5/1/2013
- Branch:
- 158 - 162 Shaftesbury Avenue
- Services:
- They manage our building
- Staff Member
- No staff selected.
- Postcode
- W14
- Experience:
- Would you use the agent again? No
Freshwater are less than useless and you can never get a straigh answer from anyone - I am still waiting for a reply to a letter sent 9 September 2012....that said they are very quick to harrass and bully you for excessive charges which I'm not entirely sure are totally legit as they are summarized in a typed A4 sheet with no copies of receipts - all very dubious. They simply do not understand that basic maintenance is far cheaper than emergency remedial works to properties and our building is in a very sorry state. However someone sent me this link today which has cheered me up no end and speaks volumes about Freshwater http://www.eastbourneherald.co.uk/news/local-news/residents-overcharged-for-flats-maintenance-1-3632470 I will let you draw your own conclusions
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5
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by 'Julie' 4/1/2013
- Branch:
- 158 - 162 Shaftesbury Avenue
- Services:
- Property Management
- Staff Member
- No staff selected.
- Postcode
- CT9
- Experience:
- Would you use the agent again? No
Sadly can only re-iterate the other reviews on Freshwaters or one of their many subsidiaries inadequately explained excess charges and the run down condition of the 18 storey block in which I reside. Thanet District Council is our Superior Landlord therefore have a moral if not legal responsibility to oversee the 199 lease they handed over to Freshwaters in 1960's is adhered to. Constantly battling with this company makes for an uncomfortable insecure life which is in contrast my entitlement of a peaceful life.
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people found
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by 'Noel' 22/11/2012
- Branch:
- 158 - 162 Shaftesbury Avenue
- Services:
- They manage our building
- Staff Member
- No staff selected.
- Postcode
- N12
- Experience:
- Would you use the agent again? No
Freshwater? More like Pond Scum. I had dealings with these money-grabbers as a leaseholder of an apartment in North London. Their objective seems to be to squeeze the maximum amount of money from their tenants for the least amount of effort.
Most of the time they fail miserably to carry out essential maintenance and repairs on their properties, and when they do get around to carrying out any work, tenants can expect exhorbitant service charge bills, for instance, they installed new windows in our complex and the resulting service charge bill fo a one-bedroom apartment was up by £13k,... (read more)
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by 'Letsgetjustice' 9/11/2012
- Branch:
- No Branch Selected
- Services:
- They manage our building
- Staff Member
- No staff selected.
- Postcode
- No postcode selected.
- Experience:
- Would you use the agent again? No
People have suffered enough from these money grabbing awful people. Freshwater have no interest in the properties they own, they have no interest in their tenants, their only interest is in using the current legislation to extract and extort maximum monies from innocent people. We are personally being charged thousands of pounds annually with little justification. Freshwater have many disgruntled tenants/leaseholders all over UK and collectively we can bring Freshwater to justice. Please email us and together we can make a difference! Please email me on justiceagainstfreshwater@yahoo.co.uk
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people found
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by 'LSF' 14/7/2012
- Branch:
- No Branch Selected
- Services:
- They manage our building
- Staff Member
- No staff selected.
- Postcode
- No postcode selected.
- Experience:
- Would you use the agent again? No
I am investigating a lease extension for my mother who is elderly and has been in hospital for six months and is now back home. Her lease has 21 years remaining on a flat that she bought back in 1980 of which the Landlords are Freshwater. I have sought advice and from what I understand the battle my Mother would have with Freshwater would not be something she is well enough or willing to undertake. The remaining lease will hopefully cover my Mother's lifespan. However, after that time, myself and my brother will be left with a millstone around our necks, so we are looking into how to... (read more)
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by 'sanmon999' 22/3/2012
- Branch:
- Vivian House 166 Hampsted Way
- Services:
- Lettings (as a Tenant)
- Staff Member
- No staff selected.
- Postcode
- No postcode selected.
- Experience:
- Would you use the agent again? No
We were shown the house by an agent from Spencers in Woodford Green who didn't even take us to the garden. The house was still undergoing major works but assured it would be ready by moving in day (in 5 days time). When we moved in the carpet was replaced with a cheap, brownish thin one with paint drippings all over, leaving a gap between floors and walls of about 2cm, which means chilly drafts in winter and creepy crawlies in summer, in places you could actually see outside!!! One of the bedroom has rising damp throughout the winter forcing us (3 of us!) to sleep in only one bedroom! Of... (read more)
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by 'WornoutLeaseholder' 23/2/2012
- Branch:
- Vivian House 166 Hampsted Way
- Services:
- They manage our building
- Staff Member
- Ian Lew Mr Harper
- Postcode
- No postcode selected.
- Experience:
- Would you use the agent again? No
Our block was managed by Freshwater from the 1960s onwards. The block was left in an awful state of disrepair until around 2001 (just after I bought my flat) and they started to do remedial works for which they overspecified, overcharged, wangled contracts with their usual list of 3 preferred suppliers, and generally drove us mad.
I extended my lease in 2005 and they were very aggressive, forcing me to nearly go to the LVT to get them to admit to anything like a reasonable price, when most landlords would have made a reasonable settlement.
We have just taken over the management and they were highly obstructive with providing necessary information for the transfer. Have nothing, nothing, nothing to do with them.
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by 'Victor' 17/2/2012
- Branch:
- No Branch Selected
- Services:
- Lettings (as a Tenant)
- Staff Member
- No staff selected.
- Postcode
- No postcode selected.
- Experience:
- Would you use the agent again? No
Terrible, arrogant, un helpful and crooked. I cannot make any one understand how bad they are. They act like a bunch of characters from a Dickensian novel.Avoid.
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by 'Katy' 21/1/2012
- Branch:
- Vivian House 166 Hampsted Way
- Services:
- Sales (as a Buyer)
- Staff Member
- No staff selected.
- Postcode
- No postcode selected.
- Experience:
- Would you use the agent again? No
This is the worst company! Please check the freeholder before you buy a property! They are so rude, wont do anything if you have a problem!
Cant wait to sell my flat and buy a new one, but not with them!
Hate them sooooooooo much!
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people found
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by 'Gal01' 22/12/2011
- Branch:
- 51d Oakwood Court Abbotsbury Road
- Services:
- They manage our building
- Staff Member
- No staff selected.
- Postcode
- No postcode selected.
- Experience:
- Would you use the agent again? No
We moved in their property 9 months ago. There has been a water leak since. We have informed them in writing on several ocassions but there has been no movement. Few days ago there was a heavy water leak from the above flat. We were covering our stock when a big portion of ceiling collapsed on a staff member. He was taken to hospital but HEIGHT OF NEGLIGENCE that no one from that company rang us to show their concerns. Everyone says to sue this company, after reading everyones reviews I dont think we can ever win.. Dont know what to do as 80% of our stock got ruined.
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by 'PEB' 2/10/2011
- Branch:
- Vivian House 166 Hampsted Way
- Services:
- They manage our estate
- Staff Member
- No staff selected.
- Postcode
- No postcode selected.
- Experience:
- Would you use the agent again? No
Freshwater consistently invoice for non existent services. They say work is done when it is not. They charge extortionate prices for work that is carried out. They never respond to letters/ phone calls / emails.
It is impossible to resolve queries, dispute charges or discuss bad workmanship with them as they just ignore you.
Most people unfortunate enough to own a leasehold property with Freshwater have been ripped off for years.
A group of us are currently trying to generate media interest, as to thoroughly investigate this dubious company. I advise anyone in dispute with them to put everything in writing and keep it, as their day in the media spotlight will surely come!
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by 'Simon' 26/9/2011
- Branch:
- 158 - 162 Shaftesbury Avenue
- Services:
- They manage our building
- Staff Member
- No staff selected.
- Postcode
- No postcode selected.
- Experience:
- Would you use the agent again? No
Absolutely agree with all the comments on here... but don't know how to do anything/who to speak to about what rights we have. We really don't want to manage the property ourselves, just have a basic level of ok service for a fair price. I am trying to stick the forum rules, but they are utterly appalling.
We've tried to be patient and open with them, but it doesn't seem to work.
Maybe as a group we could get somewhere?
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by 'kev' 26/8/2011
- Branch:
- 158 - 162 Shaftesbury Avenue
- Services:
- Lettings (as a Landlord)
- Staff Member
- No staff selected.
- Postcode
- No postcode selected.
- Experience:
- Would you use the agent again? No
The worst services /management company i have ever had to deal with . Dont do anything about anything - they take your money for service charges and when you have something to report they sit back on it and you have to constantly chase them. No one takes any responsibilty for anything and just keep fogging you off with excuses and blaming the owners as if everything is there fault!
Block of 12 flats - had £80,000 wrth of work done to the building - company that did it did worst then good for most of the work! Just slapped a bit of paint on and ended up blocking my boiler pipe so boiler stopped working, when they were quried about it, they said not us! Incredibe!
Stay away from them, - something must be able to be doen to stop them gettign away with all this!
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by 'concerned' 16/8/2011
- Branch:
- Vivian House 166 Hampsted Way
- Services:
- They manage our building
- Staff Member
- No staff selected.
- Postcode
- No postcode selected.
- Experience:
- Would you use the agent again? No
Does this mean they may go bust?
http://www.companycheck.co.uk/company/00891786
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by 'never again' 12/8/2011
- Branch:
- 158 - 162 Shaftesbury Avenue
- Services:
- They manage our building
- Staff Member
- No staff selected.
- Postcode
- No postcode selected.
- Experience:
- Would you use the agent again? No
After years of frustration about their poor service and excessive charges we jointly with all other leaseholders exercised our Right To Manage. However, 8 months after transferring the management to a new agent, we are still battling to get a response from Freshwater to transfer monies being held by them belonging to the leaseholders. They ignore correspondence from our solicitor and continue to send demands for maintenance charges they are no longer responsible for. This company is a joke, totally unprofessional and unscrupulous.
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by 'Veronica' 12/7/2011
- Branch:
- Vivian House 166 Hampsted Way
- Services:
- They manage our building
- Staff Member
- No staff selected.
- Postcode
- No postcode selected.
- Experience:
- Would you use the agent again? No
I have a long lease where they are freeholders. Over the years some works were carried out to the block, which were usually very badly executed and some even appeared completely unnecessary. However, the block fell into disrepair and eventually major works were carried out, which no-one disputed were required but the quality of the work was terrible. We did not pay the service charges and so they took us to the LVT. We had very little funds to defend ourselves properly whereas they got the best surveyors and lawyers money could buy and they knew every trick in the book, serving late... (read more)
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by 'John' 7/6/2011
- Branch:
- No Branch Selected
- Services:
- Lettings (as a Tenant)
- Staff Member
- No staff selected.
- Postcode
- No postcode selected.
- Experience:
- Would you use the agent again? No
An appalling company - do not go anywhere near them. They seem to consider the tenant the enemy and someone to be exploited in every possible way.
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by 'MGT' 2/6/2011
- Branch:
- No Branch Selected
- Services:
- Lettings (as a Tenant)
- Staff Member
- No staff selected.
- Postcode
- No postcode selected.
- Experience:
- Would you use the agent again? No
We moved into the flat on Lady Margaret Road, and the next day we found the flat is infested with Mice problem which they didn't disclose when giving us the property, the sink was blocked and when we reported them 3 days after we moved in they are blaming us that we are responsible, they charged us for two people as a couple, but only got one set of keys, and they are pushing us to go and get the key cut ourselves for the 2nd set, carpet was new but dirty (may be no one has used in a long time).
Strongly suggest people to stay away from Freshwater.
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by 'IHATEFRESHWATER' 20/5/2011
- Branch:
- No Branch Selected
- Services:
- Lettings (as a Tenant)
- Staff Member
- No staff selected.
- Postcode
- No postcode selected.
- Experience:
- Would you use the agent again? No
Absolutely appalling company. Do not under any circumstances have anything to do with them. They will harass and hound you and will not perform their duties.
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by 'justicefighter' 18/4/2011
- Branch:
- No Branch Selected
- Services:
- Lettings (as a Tenant)
- Staff Member
- No staff selected.
- Postcode
- No postcode selected.
- Experience:
- Would you use the agent again? No
[[EDIT ORIGINAL START]]
Don't trust this Company or this branch!! They are incompetent.
[[EDIT ORIGINAL END]]
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by 'Freddy' 1/4/2011
- Branch:
- No Branch Selected
- Services:
- Lettings (as a Landlord)
- Staff Member
- No staff selected.
- Postcode
- No postcode selected.
- Experience:
- Would you use the agent again? No
The worst company I have ever had dealings with, the lack any morals and I would not risk any money with them. They would take the gold from your month if they could. There's a special place in hell from people like this.
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by 'BadWater' 5/3/2011
- Branch:
- No Branch Selected
- Services:
- Lettings (as a Tenant)
- Staff Member
- No staff selected.
- Postcode
- No postcode selected.
- Experience:
- Would you use the agent again? No
These people are simply unscrupulous crooks, they allow properties to fall into serious neglect and then charge incredible amounts to repair the damage.
Avoid!
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by 'HFC' 1/3/2011
- Branch:
- No Branch Selected
- Services:
- Lettings (as a Tenant)
- Staff Member
- No staff selected.
- Postcode
- No postcode selected.
- Experience:
- Would you use the agent again? No
Truly hideous. Escalating charges for parlous 'management' of our poor, crumbling block
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by '1sted' 16/2/2011
- Branch:
- No Branch Selected
- Services:
- Lettings (as a Tenant)
- Staff Member
- No staff selected.
- Postcode
- No postcode selected.
- Experience:
- Would you use the agent again? No
Ruthless - what else can I say.
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by 'Aubert' 31/1/2011
- Branch:
- No Branch Selected
- Services:
- Lettings (as a Tenant)
- Staff Member
- No staff selected.
- Postcode
- No postcode selected.
- Experience:
- Would you use the agent again? No
I live in a block of flats in West London, managed by Freshwater. Our experience of this company has been extremely negative and I will never again move to a flat in a building managed by them. They respond to genuine problems (leaking pipes that cause damage internally to flats, for example) painfully slowly, and charge huge sums of money for questionable 'necessary works'. My friend, who lives in a Freshwater block in Bloomsbury, has had very similar experiences of their poor service and high costs.
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by 'bear' 18/12/2010
- Branch:
- 3rd Floor Suffolk House George Street
- Services:
- Lettings (as a Landlord)
- Staff Member
- No staff selected.
- Postcode
- No postcode selected.
- Experience:
- Would you use the agent again? No
Freshwater are the kings of bad managers. Don't go anywhere near them.
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by 'Chris Evans' 10/12/2010
- Branch:
- No Branch Selected
- Services:
- Lettings (as a Tenant)
- Staff Member
- No staff selected.
- Postcode
- No postcode selected.
- Experience:
- Would you use the agent again? Yes
I have found them extremely good compared to most property management companies!
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by 'david' 8/12/2010
- Branch:
- No Branch Selected
- Services:
- Surveys
- Staff Member
- No staff selected.
- Postcode
- No postcode selected.
- Experience:
- Would you use the agent again? No
I have read with great interest there is an option form a Right To Manage Company then the leasehoders (owners) can appoint a managing agent of your choice not the freeholders. We have successfully completed 4 RTM schemes with two more in the pipeline. Any one wanting any information e-mail me.
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 major works had to be performed at the cost of many hundreds of thousands. Fortunately these are now all complete... just as I sell off and run away. I lost track eventually, but over the three last years I think the excess service charges on my one (of about 100 flats in the block) were about £25,000. On top of the annual £1800 gouging.
Avoid./&display=popup&link=http://www.allagents.co.uk/review/55900/&redirect_uri=http://www.allagents.co.uk/review/55900/ "Share on your Facebook Wall"){kind=logo}
 almost 15 years ago.
If you need to extend your lease with these bottom feeders, then prepare to be put through the mill. I was quoted in excess of 70% of the then market value of the apartment for a 99-year lease extension. If you try to buy out your leasehold, be aware of the fact that they frequently own several properties in the complexes they "manage" and will use the votes from those properties to skew the result of the ballot.
Avoid them like the plague. Come to think of it, they are little more than a plague./&display=popup&link=http://www.allagents.co.uk/review/38577/&redirect_uri=http://www.allagents.co.uk/review/38577/ "Share on your Facebook Wall"){kind=logo}
Freshwater have many disgruntled tenants/leaseholders all over UK and collectively we can bring Freshwater to justice. Please email us and together we can make a difference! Please email me on justiceagainstfreshwater@yahoo.co.uk
. When we moved in the carpet was replaced with a cheap, brownish thin one with paint drippings all over, leaving a gap between floors and walls of about 2cm, which means chilly drafts in winter and creepy crawlies in summer, in places you could actually see outside!!! One of the bedroom has rising damp throughout the winter forcing us (3 of us!) to sleep in only one bedroom! Of course Freshwater was notified but with the excuse that the person managing the house retired, all was forgotten! We asked to replace the bathroom taps that don't work, after 10 months we are still waiting! In the garden (if we may call it so) the sewage wall will overflow with heavy rain and all the lovely stuff spreads onto the lawn! Lovely! The wallpaper looks like is being applied by an 8 year old and painted by nursery children. We were told the house was previously occupied by an old couple living there (and renting!!!!) for 60 years! When we asked the neighbours they told us that the previous tenant was at house arrests, social assistants visiting during the day, drug dealers at night, found also a BULLET under the carpet!!!! The house previously was used as an office, that explain the poor kitchen appliances and furniture! And the flooring in the kitchen is a major hazard, with holes where we stumble all the time! Definitely not suitable for young children. Definitely not suitable for ANYONE! Totally unsafe property run by totally uninterested people! AVOID LIKE THE PLAGUE!!!!/&display=popup&link=http://www.allagents.co.uk/review/21242/&redirect_uri=http://www.allagents.co.uk/review/21242/ "Share on your Facebook Wall"){kind=logo}
The new person (a girl in her 20s) responsible for the house paid us a visit, we presented a list of things to do, she accused us to be PICKY, took the list, left without saying goodbye or if she will contact us. Had to call her in the office 4 days after, no surveyor was as yet contacted to come and take a look at the house. these people are chair-warmers and that's all! i would urge for an investigation on these dodgy money-grabbers.
 and they started to do remedial works for which they overspecified, overcharged, wangled contracts with their usual list of 3 preferred suppliers, and generally drove us mad.
I extended my lease in 2005 and they were very aggressive, forcing me to nearly go to the LVT to get them to admit to anything like a reasonable price, when most landlords would have made a reasonable settlement.
We have just taken over the management and they were highly obstructive with providing necessary information for the transfer. Have nothing, nothing, nothing to do with them./&display=popup&link=http://www.allagents.co.uk/review/19603/&redirect_uri=http://www.allagents.co.uk/review/19603/ "Share on your Facebook Wall"){kind=logo}
why don't we all get together nationwide and find a solution for this ,especially this management company needs to be completely banned .I am just like you ,we all are fighting the case now. Alphy
Hi, Can you please get intouch with us. We are facing similar problems and are collecting evidence from everyone. What is the best way to get contact eachother. This will work well for all of us. PLease do not ignore this. Makny thanks!!!
!/&display=popup&link=http://www.allagents.co.uk/review/11110/&redirect_uri=http://www.allagents.co.uk/review/11110/ "Share on your Facebook Wall"){kind=logo}
I have a friend who is currently locked in a court battle with this dispicable company. The "work" they carried out on his block of flats in Eastbourne is not even up to the standard of poor. There are two holes under two windows that you can fit your fist through to the outside. He tried for seven months to get them to do something about it which they didn't, then wouldn't return his correspondence. Eventually he took them to court and they then took legal action against HIM for not paying the extortionate fees for the work ( which wasn't done! ). I'll let you know after the court date later this month as to the outcome. ps I have his permission for this post on this forum.
.
On top, there are operating clampers "Park Direct" who clamp your car even if you are sitting in the car and charge you £450. Thank God it didn't happen to me but a neighbour who was moving in, and got a clamp on his hired van. Mr. Clampers are just clamping and earning money, the parking area is extremely dirty and no one wants to take responsibility of the rubbish tenants, landlords, shopkeppers, dump where we park our cars and I have noticed some scratches on my car because people just dump things around my car.... f**kers!!! who dump there
Strongly suggest people to stay away from Freshwater and Emeraldpropertyservice
[[EDIT ORIGINAL END]]
We moved into the flat on Lady Margaret Road, and the next day we found the flat is infested with Mice problem which they didn't disclose when giving us the property, the sink was blocked and when we reported them 3 days after we moved in they are blaming us that we are responsible, they charged us for two people as a couple, but only got one set of keys, and they are pushing us to go and get the key cut ourselves for the 2nd set, carpet was new but dirty (may be no one has used in a long time).
Strongly suggest people to stay away from Freshwater./&display=popup&link=http://www.allagents.co.uk/review/10359/&redirect_uri=http://www.allagents.co.uk/review/10359/ "Share on your Facebook Wall"){kind=logo}
By the way, the Estate agency who sold us Freshwater flat on Lady Margaret Road was Emeraldproperty services, and the agents involved were Riza Sinelnikov, Mohammed Rizwan and Svetlana Sinelnikova. We did read about them in the past but when we found that they are the same estate agency and we mentioned infront of them, they said that NO we are not the same company, there is another estate agency with a similar name. We were idiots to trust their words.
This company/branch is corrupt and incompetent, they charge residents for unnecessary work Don't trust
 painfully slowly, and charge huge sums of money for questionable 'necessary works'. My friend, who lives in a Freshwater block in Bloomsbury, has had very similar experiences of their poor service and high costs./&display=popup&link=http://www.allagents.co.uk/review/8322/&redirect_uri=http://www.allagents.co.uk/review/8322/ "Share on your Facebook Wall"){kind=logo}
I bet you work for them or maybe have shares in the company.
 can appoint a managing agent of your choice not the freeholders. We have successfully completed 4 RTM schemes with two more in the pipeline. Any one wanting any information e-mail me./&display=popup&link=http://www.allagents.co.uk/review/7764/&redirect_uri=http://www.allagents.co.uk/review/7764/ "Share on your Facebook Wall"){kind=logo}
Hi I would be interested to find out about this, how do I email you ?