Freshwater Property Management

My property that I bought is managed by Freshwater. They are absolutely atrocious. They dont communicate with you - never responding to your emails. However, they want you to pay something, they dont have any problem with that. They charge ridiculous service charge fees that are essentially ... Read Full Review

Review Sergi Peix. DosSantos - Highdorn / Freshwater: I cannot recommend Sergi highly enough as a property manager. From the very beginning, his professionalism, responsiveness, and dedication to ensuring a seamless experience have been truly outstanding. He is always quick to address any ... Read Full Review

4 months of constant reminders to change an Intercom. I believe the secretary is used to people calling in with attitude so I was very polite, only to be almost hung up on by default it would seem. I asked about the issue which has taken them 4 months to acknowledge let alone rectify. I was met ... Read Full Review

These horrendous crooks evicted an 80 year old single female family member. There were arrears on the rent left from her late husband which she offered to pay in full but they evicted her anyway with 48 hours notice. This flat had been her home for over 20 years. As I write this she is ... Read Full Review

These people are absolute crooks. They hyper inflate costings for projects way beyond any reasonable and independent quotes obtained by the home owner's association and when asked to justify their costings they just repeated ignore you until finally demanding payment under threat of legal ... Read Full Review

Absolutely horrible dealing with them. When I first rented the property I wasn’t aware of how many large gaps were in the property. This then allowed mice to enter the house. After complaining about this and having traps sent, I asked for the gaps to be filled and was told that pest ... Read Full Review

I have owned a property managed by the Freshwater group for almost 20 years and have always found them responsive and professional. I made a recent enquiry regarding the fitting of a heat pump and received a reply the next working ... Read Full Review

I DO NOT KNOW WHERE TO START THEY SHOULD NOT BE ALLOWED TO GET AWAY WITH IT I WILL BE GOING TO SEE MY MP AND ASK FRESHWATER BE INVESTIGATED, I HAVE BEEN TRYING TO SELL MY FLAT FIRST QUESTION FROM THE BUYER IS I AM NOT GOING TO WASTE MY TIME IF IT IS FRESHWATER I DO NOT WANT TO KNOW WHEN I SAY YES ... Read Full Review

The worst property management company I've ever had to deal with. Not that this is a surprise from looking at the other reviews. Rude, aggressive, morally dubious and, worst of all, incompetent. Every time I had to deal with an employee that was none of those things, they lasted about a month ... Read Full Review

Dont touch this company or any company associated with it. Highdorn, My Deposits, Daejan. Utterly unscrupulous and without any shame at all. They treated friends of ours who had little English like dirt and only court action got their deposit back. ... Read Full Review

This company are an absolute disgrace they `managed` my commercial property in Heaton Moor in Stockport Greater Manchester they charged 16,000 pounds for repairs in one year for 10 plus shops each for replacing some railings and marking out car park. They have one intention only which is to rip ... Read Full Review

extremely rude staff that treat tenants like rubbish. Every single time they come in they ask for our details and our landlord has also given them - but they never use them to contact us prior coming. They may call themselves a property management company, but they don't even know the basics ... Read Full Review

It’s a shame Zero stars wasn’t an option. There’s a reason their staff turnover is so high, and they’ve had an awful reputation for so many decades. Vile company. I wouldn’t touch them with a barge pole ever ... Read Full Review

Really can’t even describe how terrible this agency is. DO NOT RENT A PROPERTY THEY MANAGE. No matter how nice or how good the price you will regret it. No replies, rude office staff, repairs never done or by terrible cowboy builders/plumbers who leave everything a mess, damp throughout ... Read Full Review

I would rate FreshWater a zero if possible. They treat the lease holders as cash cows, continually do building work, with their own contractors who bill far far above the going rate for substandard work. They ignore emails, if you do get a response it’s passing you you onto someone ... Read Full Review

They are totally incompetent never buy a a flat as they overcharge and do nothing’. They overcharge all the time and deliver nothing totally incompetent I would give no stars as ... Read Full Review

The most incompetent people, extremely rude and disrespectful. This agency company is a joke. No one ever replies to any of our requests of phone calls. 1 start it's even too much as ... Read Full Review

The most incompetent company I have ever dealt with, problem is that they don't even realise that they are incompetent. Arrogant and rude but they continue to take your money regardless of how much stress they put you through. I have so many complaints regarding this company. On one occasion ... Read Full Review

unprofessional, unsafe people to deal with, very low n bad management from an agent called Tayla, be carful off dealing with them we are talking them to ... Read Full Review

** It is with no exaggeration that I say that even 1 star is far too generous to rate my overall experience with ** and in part Freshwater Property Management. It is a constant struggle to get in touch with her as she seems to always be away from her desk or not in the office. When you ... Read Full Review