Foxtons
based on 179 ratings. This website contains 173 user reviews of Foxtons.
Agent Information
Foxtons
Description of Foxtons is currently unavailable.
Offices / Branches
- Blackheath - 9 Lee Road, Greater London
- Clerkenwell - 50-52 Clerkenwell Road, Greater London
- Guildford - 1 Mercia Walk, Woking,
- Guildford - 14 Chertsey Road, Woking,
- Guildford - 1 Farnham Road, Surrey
- Guildford - 1-2 Trinity Gate, Epsom Road, Surrey
- Harrow - 33-35 Bridge Street, Greater London
- Kingston Upon Thames - 15 Church Street, Weybridge,
- Kingston Upon Thames - 173-177 Clarence Street Kingston, Kingston upon Thames,
- London - 120 Parkway, Camden,
- London - 73-79 Balham High Road Balham, Wandsworth,
- London - Building 1, Chiswick Park 556 Chicwick High Road., Greater London
- London - 29-35 Lordship Lane, Southwark,
- London - 811 High Road, Barnet,
- London - 90 Notting Hill Gate, Kensington and Chelsea,
- London - 82 Streatham High Street, Greater London
- London - 1117 Finchley Road, Temple Fortune,
- London - 566 Chiswick High Road, London, W4 5BE, Greater London
- London - 55 Wimbledon Hill Road Wimbledon, Wimbledon,
- London - 98 St John's Wood Terrace St John's Wood, Westminster,
- London - 168 Lavender Hill Battersea, Wandsworth,
- London - Unit 2 20 Canada Square Canary Wharf, Tower Hamlets,
- London - 225a Chiswick High Road Chiswick, Chiswick,
- London - 54 The Mall Ealing, Ealing Common,
- London - 55 Fulham Broadway Fulham, Hammersmith and Fulham,
- London - 47 Heath Street Hampstead, Camden,
- London - 355 - 357 Upper Street Islington, Greater London
- London - 92 Park Lane Mayfair, Westminster,
- London - 222 Muswell Hill Broadway Muswell Hill, Haringey,
- London - 94 Old Brompton Road South Kensington, South Kensington,
- London - 44-46 Kings Road Chelsea, Kensington and Chelsea,
- London - 86 - 90 Curtain Road Shoreditch, Hackney,
- London - 9 The Grove, London, E15 1EL, Greater London
- London - 175 Putney High Street Putney, Wandsworth,
- London - 92 Park Lane Mayfair, Westminster,
- London - 91-95 Notting Hill Gate Notting Hill, Kensington and Chelsea,
- Marylebone - 27-31 Blandford Street, Greater London
- Twickenham - 27a The Quadrant Richmond, Richmond upon Thames,
- Willesden Green - 2-6 Station Parade, Greater London
- View All Branches
- Update Agent details
Foxtons has not joined our 'transparent agent' scheme yet.
"If only I had known about this site before.." the most common comment we get posted from reviewers that have had a bad experience. So in response, allAgents has introduced the "transparent agent" scheme to help identify agents that are open about independent customer feedback and have nothing to hide. The scheme is FREE to join and as an incentive, allAgents will provide them with FREE LANDLORD & VENDOR ENQUIRES.
Click here and Join the 1000s of Delighted customers that have had success with our recommended agents. If however you do choose to use Foxtons, please make them aware of the scheme and ask them to get in touch if they want to become a member. - Learn more about 'Transparent Agents'.
Customer Reviews (Page 0 of 6)
-
FEATURED REVIEW1
person found
this helpful.
expires 15/01/2013
by 'Nick' 31/1/2012
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Foxtons had just moved into the area so I benefitted from a 0% offer to sell my property. I found Foxtons utterly professional in everything they did for me and would recommend them.Was this review helpful? Yes
-
FEATURED REVIEW3
people found
this helpful.
expires 03/01/2013
by 'Duc' 25/1/2012
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I used Foxtons to let a new build property in Woking, and found them to be very efficient and effective. As this was a brand new property I was keen to achieve a good rent as it would set a baseline for the development. Foxtons found a fully-referenced tenant very quickly, and handled the letting agreement, inventory etc. promptly and efficiently. On the minus side, their fees are high, and they take their commission up front out of the first rental payments. On the plus side, their staff work hard, and arrange showings in the evenings and weekends when other agents are closed. They also appear ready and able to achieve rental returns which are higher than other agents propose.Was this review helpful? Yes
-
FEATURED REVIEW6
people found
this helpful.
expires 03/01/2013
by 'R.E' 15/1/2012
- Branch:
- 1 Mercia Walk
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
My fiancé and I have recently been searching the market for a rental property, which included making contact with many real estate agents that deal with property lettings. I just wanted to provide some feedback on the customer service we received at Foxtons in Woking.I went into the office and was greeted by a professional gentlemen that had me sit down while he made me a coffee. Then a very professional Amy Straw one of the branch's Lettings Negotiators met me and took my details in a friendly and helpful way. To answer some questions that I had, she then took me to computer that was... (read more)
Was this review helpful? Yes
-
FEATURED REVIEW2
people found
this helpful.
expires 03/01/2013
by 'Naomi' 26/1/2012
- Branch:
- 120 Parkway
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
5 star rating!
Excellent service. You really do get what you pay for! From the moment I rented my flat out, then sold it, I had 24 hours service from an extremely polite and professional team. I had heard they are very commission driven, but at the end of the day they are doing their job... and it gets done. What more could you ask for?!...
It is an extremely stressful time looking for a flat either selling, renting, whatever and the customer service that Foxtons provide, make this process much more bearable.
Thanks so much to all team in Camden Town. HIghly recommended!Was this review helpful? Yes
-
by 'Ken Elvy' 24/5/2012
- Branch:
- 92 Park Lane Mayfair
- Services:
- Sales (as a Vendor)
- Staff Member
- Chris Sellwood
- Staff Member
- Paul Pavlides
- Experience:
- Would you use the agent again? Yes
Chris Sellwood and Paul Pavlides from Foxtons valued, marketed and sold my Covent Garden flat. From the outset, they generated a number of serious viewings and quickly secured 3 offers. I rejected these as being too far below the asking price: even though I knew this to be a very ambitious target. Two of the prospective purchasers came back with improved offers and - thanks to Paul Pavlides - one then committed to what I had set as the minimum I would accept. At that point, my proposed purchase fell through and we went into a period of several months when I was not able or willing to proceed. To their credit, Chris and (particularly) Paul showed great perseverance and kept the deal alive. The outcome was that when I eventually found a new property, I was able to complete the sale. Interestingly, my neighbour was selling a flat of the same square footage in the block at the same time: and for £130,000 less than the price Paul had negotiated successfully for me. So, would I recommend Foxtons: what do you think!
Was this review helpful? Yes
-
by 'Zoe' 17/5/2012
- Branch:
- 55 Wimbledon Hill Road Wimbledon
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I was looking to rent a house with my flatmate in Wimbledon in the past few weeks. I normally do not send a feedback, but this time I felt that Foxtons well deserved a good feedback.
We have finally found the place and moved in two days ago. During house hunting we were dealing with a dozen of agencies operating in the South West London. Out of all agents we dealt with, I would like to point out that only the Foxtons' agent Jake Harley has made an impression to us with his professional approach and excellent customer service. He responded to each enquiry we made straight away and himself... (read more)Was this review helpful? Yes
-
by 'x' 9/5/2012
- Branch:
- 91-95 Notting Hill Gate Notting Hill
- Services:
- Lettings (as a Tenant)
- Staff Member
- Jasmine Miguel
- Experience:
- Would you use the agent again? Yes
I have recently received the keys to my flat: 16 Elgin Crescent Road and am writing with regards to Jasmine Miguel.
Rarely do I find this process a pleasurable and easy one, but I was quite impressed with Jasmine. She was incredibly speedy and accommodating in meeting my changing requirements for my apartment search, extremely communicative and consistently updating me on changes and information, and most importantly, a sympathetic negotiator on my behalf. I will be sure to recommend Jasmine to my friends and contacts for their future rental needs and would like to thank her for her efficient services.Was this review helpful? Yes
-
by 'Mark Pilsbury' 8/5/2012
- Branch:
- 168 Lavender Hill Battersea
- Services:
- Sales (as a Vendor)
- Staff Member
- Gareth Jones
- Experience:
- Would you use the agent again? Yes
Having lost all confidence in my previous Estate Agent`s ability to sell my flat at Battersea Reach, I decided to move to Foxtons and from the initial meeting that I had with Louis Harding, Sales Director I was convinced that I had made the right decision.
I received my first offer in less than 24 hours of appointing Foxtons but decided to decline the offer and sure enough within 8 weeks I had agreed to sell my flat for a higher figure.
Gareth Jones negotiated the sale with the Buyer and in all my dealings with him I found him to be extremely professional and efficient. He kept me informed throughout the entire sale process right up to completion and kept my stress level to a minimum.Was this review helpful? Yes
-
6
people found
this helpful.
by 'Milbrey' 8/5/2012
- Branch:
- 90 Notting Hill Gate
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Foxtons are, in my experience, a prime example of how bad an estate agent can be. Friendly, talkative staff, a flashy fleet of cars, a great looking website, and awful, awful service.
My property was officially "managed" by Foxtons. In practice this meant the problems we repeatedly reported - such as a broken oven, a window jammed open, etc. - were ignored for over six months. I awoke one morning towards the end of our tenancy to be greeted by a Foxtons agent and two prospective tenants, who had let themselves in to look around, unannounced. Of course, months later they still... (read more)
Was this review helpful? Yes
-
by 'Mario' 7/5/2012
- Branch:
- 92 Park Lane Mayfair
- Services:
- Lettings (as a Tenant)
- Staff Member
- Sinead Conlon
- Experience:
- Would you use the agent again? Yes
It's more than six years that I am dealing with Foxtons renting flats in London. They are always extremely professional very quick in finding a potential property matching your requirement and very caring of their customers.
They try to satisfy your needs and they are very good in negotiating with both landlord and tenant in order to find the right way to close the deal.
I have been dealing with other agencies in the past but to be honest they are the best!!Was this review helpful? Yes
-
3
people found
this helpful.
by 'Nick' 4/5/2012
- Branch:
- 566 Chiswick High Road, London, W4 5BE
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
From a Tenants perspective, Foxtons are very poor at communicating. I have been sitting in my living room sometimes with visits from the estate agents constantly, without any notice whatsoever. when you challenge them for turning up unannounced they just apologise and do not leave, but continue the viewing.
Also, be careful about when you agree to a viewing, because one viewing turns into five or six before you have time to to draw a breath.
dont give them your work number either, unless you want to be pestered constantly with phone calls about last minute viewings that they want to do that day. Finally, be careful if they request to take pictures of your apartment, because they will move your belongings around and then not return them to where they were.
Foxtons...very disapointing.Was this review helpful? Yes
-
by 'Luigi di Giorgio' 3/5/2012
- Branch:
- 47 Heath Street Hampstead
- Services:
- Lettings (as a Tenant)
- Staff Member
- Henrietta Cullum
- Experience:
- Would you use the agent again? Yes
I wanted to talk about the kindness, professionalism and supporting. Excellent rating at all.
I am sure that I'll call again in the next future and will recommend to anyone who is looking for a new home in London
Was this review helpful? Yes
-
by 'Susie' 2/5/2012
- Branch:
- 9 Lee Road
- Services:
- Sales (as a Vendor)
- Staff Member
- Sarah Olaleye
- Staff Member
- Tom Hancock
- Experience:
- Would you use the agent again? Yes
Just wanted to say thank you Tom for pestering me on a daily basis to go with Foxtons and thank you Mark for helping get the property sold so quickly. Tom Hancock was amazingly patient and helpful with my photography comments and…
…one last thing, I just wanted to let you know how impressed we were with Sarah Olaleye, she was so on the ball and relentless in her pursuit of the sale (whilst being nice), we've never known anything like it!
A great team!
All the best and I'm sure we'll be in touch when it comes to selling next time (although that won't be for a while, my nerves need a rest!).
Kind regards
SusieWas this review helpful? Yes
-
5
people found
this helpful.
by 'DWF' 23/4/2012
- Branch:
- 98 St John's Wood Terrace St John's Wood
- Services:
- Lettings (as a Tenant)
- Staff Member
- Victoria Payne
- Experience:
- Would you use the agent again? No
These people have been appalling. Sending 3, 4, people to examine some problem that could be fixed with one visit (after months of getting them to look at it) and one wonders billing the landlord for all of them? They have ruined relations with a very lovely owner. Tried to extort money by "clauses" in the contract that whoopsie aren't there. For tenants or landlords absolutely awful. Avoid like the plague!!
Was this review helpful? Yes
-
by 'Al' 11/4/2012
- Branch:
- 82 Streatham High Street
- Services:
- Sales (as a Vendor)
- Staff Member
- graham white
- Experience:
- Would you use the agent again? Yes
Having had my property on the market with another agent and not sold, we decided to try Foxtons even tho it felt like going to the dark side....However, their service was IMPECCABLE. The property brochure was excellent quality and really showed off our home, and the agents were great at keeping in contact, always advising of viewings / changes to viewings, and providing feedback. Once an offer was accepted the great service continued, with a call around once a week to ensure everything was progressing and we had no issues. I really believe our agent - Ollie - helped the sale go through more quickly and smoothly because of his contact with us and the buyer. There's no doubt the fees at Foxtons are higher than most other agents, however there's no point having low fees if they can't sell your property...
Was this review helpful? Yes
-
by 'AmyL' 4/4/2012
- Branch:
- 55 Wimbledon Hill Road Wimbledon
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
I met Jake Harley last weekend and he took me out to view some properties around the Wimbledon area. He was courteous, polite, friendly and helpful. As I have been flat hunting tirelessly over the last few weeks I have come across some not so savoury estate agents – that are pushing the ‘dodgey salesman’ boundaries to say the least – that make you feel like they don’t have your best interests at heart, that they see a million people every day and that you’re just a number to them. Jake really stood out as he didn’t do any of that. Also, once he knew I had decided to search outside of Wimbledon, he contacted his colleagues in the new areas to help me further with my search.
He even went above and beyond driving me to my next appointment AND introducing me to an amazing baguette joint in Southfields!
Just wanted to give him a shout out as I think he’s doing a great job.
Definately the best estate agent experience I have had in my hunt.
Was this review helpful? Yes
-
1
person found
this helpful.
by 'Neil' 27/3/2012
- Branch:
- 33-35 Bridge Street
- Services:
- Sales (as a Vendor)
- Staff Member
- Thomas Carroll
- Staff Member
- Sherif Al-Mayarati
- Experience:
- Would you use the agent again? Yes
Foxtons provided a first-class service in selling our 1 bed flat and were always prepared to go the extra mile where other agents would not. They started viewings the day after we gave them the listing and continued to bring prospective buyers regularly.
Thomas Carroll, the Sales Valuer, worked tirelessly on our behalf to complete the sale promptly and was always available to update us every step of the way. He made a stressful experience that little bit less stressful.Was this review helpful? Yes
-
by 'AJ' 24/3/2012
- Branch:
- Unit 2 20 Canada Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Staff Member
- Peter Kisbee
- Experience:
- Would you use the agent again? Yes
Very professional
Flexible working hours which helps a lot in viewing the propertyWas this review helpful? Yes
-
by 'A-M H' 23/3/2012
- Branch:
- 86 - 90 Curtain Road Shoreditch
- Services:
- Sales (as a Vendor)
- Staff Member
- Gemma Lloyd-Buckingham
- Staff Member
- Albert Constantin
- Experience:
- Would you use the agent again? Yes
We moved to Foxtons from another agency after trying to sell our flat for 5 months without an offer. We had chosen the first agency because we had rented the property through them and they offered us a discounted rate to sell through them. We moved to Foxtons having heard from friends that they were very efficient and we were not disappointed.
Gemma and Albert from the Shoreditch branch were absolutely superb from the first to the last day of our sale. They secured us our first offer within just a few weeks of marketing the property. They were tenacious and thorough in their approach to the... (read more)Was this review helpful? Yes
-
7
people found
this helpful.
by 'B M' 23/3/2012
- Branch:
- Unit 2 20 Canada Square Canary Wharf
- Services:
- Sales (Prospective customer)
- Staff Member
- Thomas Holmes
- Staff Member
- Cate Dodkin
- Experience:
- Would you use the agent again? No
As an overseas seller I contacted the only agent I knew - Foxtons. I gave them an exclusive mandate for 8 months only to get 8 months of excuses as to why they couldn't sell the place. I then gave it to another agent who came back with 3 offers and sold the place within a few months. Meanwhile all I continued to get from Foxtons was excuses and a stream of PR emails about all the meaningless awards they claim to win! On top of all that they hopelessly over valued the place to start with. Useless agent!
I would advise prospective sellers to avoid wasting their time with Foxtons, there are plenty of hungrier agents out there who will get the job done quicker and more professionally.
Was this review helpful? Yes
-
7
people found
this helpful.
by 'Mehul' 21/3/2012
- Branch:
- 54 The Mall Ealing
- Services:
- Lettings (as a Tenant)
- Staff Member
- Bonnie Langdon
- Staff Member
- Elizabeth Daley
- Experience:
- Would you use the agent again? No
I rented my current property through Foxtons. During my initial property hunt stage, they showed me the properties in a nice flashy car. All properties were over-priced, except the one I selected. They made me sit in their nice shinny office and they were very pleasant to me. My nightmare started once I made my initial deposit.
Whenever we had any questions after making our first payment, they wouldn't bother answering on time. Make us wait and then tell us the same thing - the property is managed by the landlord. Please get in touch with him. Our landlord was fortunately a very nice guy.... (read more)Was this review helpful? Yes
-
by 'MichaelHH' 16/3/2012
- Branch:
- 55 Wimbledon Hill Road Wimbledon
- Services:
- Lettings (as a Tenant)
- Staff Member
- Jake Harley
- Staff Member
- Steven Newham
- Experience:
- Would you use the agent again? Yes
Having arrived in London from Germany, I was quite afraid that it could be rather difficult to find a flat within reach of our budget. However, the people at Foxtons really made a great effort to show me a variety of suitable properties. Once I had found something appropriate, we could agree on a contract with the landlord very quickly, thanks to the good handling by the negotiator.
During my flat search, I came in contact with the Wimbledon and Balham offices, and the negotiators from both branches were very friendly, helpful, and dedicated.
Was this review helpful? Yes
-
by 'Ellie' 15/3/2012
- Branch:
- 54 The Mall Ealing
- Services:
- Lettings (as a Tenant)
- Staff Member
- Lindsay Thomas
- Staff Member
- Daniel Brewis
- Experience:
- Would you use the agent again? Yes
Lindsay is a wonderful agent who really listened to my requirements and found properties that suited me and my situation. She was personable, approachable and helpful at every step of the process.
Was this review helpful? Yes
-
by 'Ingram Spencer' 15/3/2012
- Branch:
- 55 Fulham Broadway Fulham
- Services:
- Lettings (Prospective customer)
- Staff Member
- Rebecca Wallace
- Staff Member
- Rupert Simmonds
- Experience:
- Would you use the agent again? Yes
Rebecca was friendly and helpful during the viewing and descision stage. She brough a breath of fresh air to the experience making it fun yet purposeful. I cannot recommend her highly enough as a negotiator.
Rupert was efficient and knowledgable when making an offer. He responded to any queries immediatley and referred to his previous exprience to assist.
With the help of Rebecca and Rupert we were able to come to a positive descision and we are very excited about moving into out new home.
Was this review helpful? Yes
-
by 'Alexander Sanson' 15/3/2012
- Branch:
- 55 Wimbledon Hill Road Wimbledon
- Services:
- Lettings (as a Tenant)
- Staff Member
- Daloni Jones
- Experience:
- Would you use the agent again? Yes
This month my wife, Holly, and I spent about 3 weeks looking for a place to rent in South West London. We viewed over 40 properties and got to experience a variety of estate agents. It quickly became clear that Foxtons were a cut above the rest. We dealt with people from four of your offices and were consistently bowled over by the energy, professionalism and integrity of the agents we worked with. In particular, we would like to highly recommend Daloni Jones (Wimbledon) who was outstanding. We felt as though their sole mission was to find us a home. They were extremely quick in understanding what we were looking for – even before we could articulate it to them.
Was this review helpful? Yes
-
9
people found
this helpful.
by 'Anj' 15/3/2012
- Branch:
- 222 Muswell Hill Broadway Muswell Hill
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I have had the MOST HORRENDOUS time dealing with this company. There is no communication between the offices, department and even the agents in the same office. I caught them out lying where they convinced me the landlord had given permission for viewings from his agent and 'very good friend' Andy, but then got a text from the landlord to say "do not let those snakes in".
Furthermore over a space of 2 days, I got a call from Tom to say I was being evicted, Helen to say the rent was overdue and then Natasha to say that her and Emma were doing viewings. I had Emma from North... (read more)
Was this review helpful? Yes
-
by 'Tristan' 1/3/2012
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Dear Ian,
Further to completion of the sale of Flat 53, I just wanted to send you a quick email to thank you for all your hard work in bringing the sale to completion.It was at times a rather drawn out process with the parties, solicitors, the freeholder and the managing agents spread throughout the country. You provided an invaluable service in bringing the various components of the sale together and I do not believe that, without your expertise on board, the sale would have reached a successful conclusion.
I will of course recommend both Foxtons and you personally to anyone looking to buy or sell property in the area, and you will be my first port of call if/when I return to Marylebone.
Thanks again for your help.
Best wishes
TristanWas this review helpful? Yes
-
by 'Mats Fagerlund' 29/2/2012
- Branch:
- 90 Notting Hill Gate
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
In general,we are very pleased by Foxtons services.Foxtons has been very professional and we have received good and relevant information.We find their website very good.
We are even more pleased with the services of Will Ryley.He has paid us a lot of attention and showed a lot of perseverance.He´s been extremely services minded.Even though representing the vendor,Will has taken our interest into account and we have perceived him as rather impartial and objective.Will didn´t oversell.Thus,he was credible and we trusted his information and advice.I believe this is important to any buyer.Was this review helpful? Yes
-
by 'Rebecca' 24/2/2012
- Branch:
- 29-35 Lordship Lane
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Right from the very first appointment Alice made me feel 100% at ease and as if she was wanting to understand exactly what situation I was in and the best way to market my flat. Alice was great and gave me all of the information that I needed and answered my questions comprehensively. Throughout the period that the flat was on the market Alice gave me great advice when I needed to change price etc and I always felt reassured that she was doing her best to make things work well and find a situation that worked well for everyone. I felt at ease to ask questions that might appear stupid and... (read more)
Was this review helpful? Yes
-
13
people found
this helpful.
by 'S' 19/2/2012
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
As a "First Time Seller "I found them quite impressive, when valuing my property, giving me assurance they can do better than other agents, giving me one of 200 0%, veiwers were far between, and only had 2 in the 4 months i was with them.
feedback which i was assured i would get never happened, i had to keep chasing them up, by sending emails, which were ignored, phonning numbers supplied to me but were all going to voice mail, which took days to reply to me,
i was given a time frame of my 0%, i had 2 weeks left where they eventually contacted me, giving me old feedback, with... (read more)Was this review helpful? Yes
-
11
people found
this helpful.
by 'SH' 19/2/2012
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
I found them quite impressive, when valuing my property, giving me assurance they can do better than other agents, giving me one of 200 0%, veiwers were far between, as i only had 2, feedback which i was assured i would get never happened, i had to keep chasing them up, by sending emails, which were ignored, phoning numbers supplied but all going to voice male, which took days to reply, i was given a time frame of my 0%, i had 2 weeks left where they eventually contacted me, giving me old feedback, with stupid excuses, to reduce a large amout for cosmetic reasons, when i asked why should i... (read more)
Was this review helpful? Yes
-
1
person found
this helpful.
by 'Rowena Allison' 17/2/2012
- Branch:
- 9 Lee Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Fantastic experience at Foxtons Blackheath! I'd recommend house hunters to use Elliot Hancox (on the Lettings team). Elliot is friendly, professional and expresses sincere understanding of your needs as a person and a tenant. I found him a delight to work with - he kept in touch on a regular basis without intruding and provided me with excellent market and property knowledge. I've found other agencies as treating you as just a numbers game to them, whereas I can honestly say, Elliot gave you the VIP treatment. He's a rare breed! Their office is located just a thirty second walk from the left of Blackheath Station which is handy if you're unfamiliar with the area. Head down there or to any Foxton's office - they're leaders in the property market for a reason!
Was this review helpful? Yes
-
by 'Tanya' 15/2/2012
- Branch:
- 811 High Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I am writing about my recent experience with Foxtons agent Emma Pask who helped me and my family find a flat to live in, in less than a week.
We had a place set up and ready in Perivale however the current tenants refused to move out 3 days before we were supposed to move in. The agent in Ealing Broadway showed us other apartments however none of them were what we were looking for.
I then decided to turn to the agency in Finchley and Emma took the responsibility to find us an apartment within our budget. She was very friendly and did everything in her power to help us which is why 2 days... (read more)Was this review helpful? Yes
-
by 'Suchita Desai' 15/2/2012
- Branch:
- 173-177 Clarence Street Kingston
- Services:
- Sales (as a Vendor)
- Staff Member
- Christian Dickson
- Experience:
- Would you use the agent again? Yes
Christian Dickson (Kingston) worked really hard to, firstly, find us a buyer, and secondly, to keep the buyer, despite various issues. I've been involved in close to 15 buying/sellingtransactions over the last 19 years; never said this about an estate agent, and never thought I would, but on this occasion, he really earned his fee!
Was this review helpful? Yes
-
by 'jack' 15/2/2012
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
My wife and I found our new property through Foxtons. They understood exactly what we were looking for in a buy-to-let property and showed us a handful of great places (plus a few I would of gladly skipped). I'm not sure I like the offices themselves, seems like they're trying a bit too hard. Still, can't fault the service. They've been good at keeping us in the loop and moving things along swiftly.
Was this review helpful? Yes
-
6
people found
this helpful.
by 'LondonBuyer' 14/2/2012
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
Our experience with a Foxtons branch in North London has been frankly poor. The agent we've ended up with seems to be quite inexperienced, regularly making over the top comments in obvious attempts to convince us that we should rush into making an offer, right now, on any old flat they chuck at us. We get sent through details of properties that are totally inappropriate: not in the area we're interested in, far too high a price, or such a low price it doesn't even nearly meet our requirements, or with very short leases (not suitable for a first time buyer). We've also noticed they can be... (read more)
Was this review helpful? Yes
-
8
people found
this helpful.
by 'flatsinlondon777' 1/2/2012
- Branch:
- 175 Putney High Street Putney
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
I contacted the agent at Foxtons Putney. At first he seemed pleasant and asked me a lot of details about my search.
I told him that I was only interested in properties in Wandsworth Town, no where else. He later called me to say he had found some suitable properties. I asked him if the properties were in Wansdworth Town - his reply, they are 5 minute walk.
When we went to view the properties, he took us to 3, 1 in BARNES and 2 in PUTNEY. Not only were the properties not in the right areas, they were also unfurnished and £100pw over our budget. It was an absolute waste of our time. I will not be dealing with them again.
Was this review helpful? Yes
-
1
person found
this helpful.
by 'Kirsty' 25/1/2012
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I would like to take this opportunity to bring to your attention the excellent customer service that my flatmates and I have received from Matt over the past few weeks.
He was professional and friendly, helpful and punctual. He listened to what we were looking for in a flat and did his best to find something that would suit us.
We were extremely impressed with his professional manner and feel that this was worth mentioning to your company.Was this review helpful? Yes
-
1
person found
this helpful.
by 'Henrique Custodio' 12/1/2012
- Branch:
- 94 Old Brompton Road South Kensington
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Very professional overall service, with minor glitches. Their website is the best real estate website I have ever seen in my life, user friendly with every information possible. Their policy of not sharing any commissions makes them the best on the properties they run. There is one thing you have to be careful though, and thats for everyone out there trying to rent: read the contracts, and don't allow them to insert clauses that will not be in your favor in the future. In this particular point, their are very "landlordrised".
Was this review helpful? Yes
-
17
people found
this helpful.
by 'Katy' 11/1/2012
- Branch:
- 86 - 90 Curtain Road Shoreditch
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Foxtons are unprofessional and uninterested. Their shiny offices, flashy cars and well spoken agents are merely a facade. Beneath is a company which refuses to help, charges ridiculous fees and has an overall tone of disinterest.
We paid over £400 for admin fees, that were not carried out. So much so that we rented a flat that didn't actually exist on council records and had never obtained planning permission to be converted. This meant we had to spend months changing the councils planning records in order to get our parking permit etc. This was a very lengthy process and meant we could... (read more)
Was this review helpful? Yes
-
16
people found
this helpful.
by 'Kat' 4/1/2012
- Branch:
- Unit 2 20 Canada Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Absolutely useless!
Their tenant fees are an absolute bloody joke !! They charged me £400 the admin fee - the "polished" agent says that is to cover the referencing cost, cleaning of property and inventory - however, they've done no bloody reference cost as they didnt take any details off me as I "looked allright" , no inventory was ever done and not to mention the cleaning!!
The day I had to move in, the agent said he will meet me at the property to hand me the keys - fine - I was there at 6 pm agreed time and the agent didnt come until 7 pm ( it was bloody raining outside).
During the tenancy I called them several times to come in and have an inventory done - they made me wait 3 times for someone to come in, but no one ever did.
AT the end of the tenancy, they CHARGE YOU 20 quid to give you a reference!!! Where did that came from?!?!?!
Fancy cars, tailored suits but bloody useless!
Would not recommend
Was this review helpful? Yes
-
4
people found
this helpful.
by 'Boveney' 4/1/2012
- Branch:
- 50-52 Clerkenwell Road
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
Lettings Agent Adrian Jarockyj was the consummate professional. I was the worst kind of client - didn't know where I wanted to rent, didn't know how long I'd need the flat, didn't have a real idea of budget but most of all, didn't really understand how the 'short let, furnished' system worked. The other agents I approached all told me to come back when I'd figured it out. In contrast, Adrian patiently provided an overview of how the system worked, carefully talked me through my own situation and then diligently researched the market for my specific needs. The Foxtons stereotype is of an extremely aggressive agent. Adrian kept me updated but was also happy to put things on hold at various times as my own situation changed, asking me when I'd like him to check back with me or if I'd prefer to let things drop for a period. He was unfailingly courteous, responsive and positive throughout what for me was quite an ordeal; I couldn't recommend him more highly.
Was this review helpful? Yes
-
10
people found
this helpful.
by 'AngryBird25' 30/12/2011
- Branch:
- 120 Parkway
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
Expensive and incompetent. They simply matchmake, take your money upfront and put their feet up during the tenancy. There's no incentive to help you once they have your money. They also give a master class in avoiding calls. Oh, he's out to lunch. I'll tell him you called.... What a loser. No one calls you back.
I didn't let them manage the property especially for 18% upfront charge. They charged 11.5% however for what is essentially a finders fee and then proceeded to 1. Fail to collect the rent, 2. Sit on tenants money when they did collect the rent and not pass it on (it go lost in the system....yeah right), 3. Charge me for check out costs because they couldn't reclaim it from the tenants and 4. Palm you off to anyone and everyone who bothers to pick up the phone.
You might receive slightly higher rents but they'll treat you like dirt. You'll end up being screwed by them somehow.
Avoid like the plague.Was this review helpful? Yes
-
1
person found
this helpful.
by 'pierreuk' 22/12/2011
- Branch:
- 55 Wimbledon Hill Road Wimbledon
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Seb and his team pulled out all the stops to market my six properties in Mitcham. Pretty much as soon as we had finished each unit, they found a tenant to move in, at the asking price, and at a level which had a substantial premium for the area - of course the properties are worth it, but only Foxtons appreciated the level of detail and care we, as professional landlords, had put into our properties, and were able to reflect that in the rental values. Forget the popular press view that Foxtons are cr-p - they are simply the best sales partners I've had in 26 years in this business!
Was this review helpful? Yes
-
8
people found
this helpful.
by 'GC' 21/12/2011
- Branch:
- 92 Park Lane Mayfair
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Theye are only asking for money, the didnt tell me to pay for my last 10 days, now they ar easking for the money + cleaness team + check out.
They take me out 2 months before ending my contract and no deposit back. I need to wait 1 month for my deposit, and I am going to have less than the half of my deposit.
Was this review helpful? Yes
-
10
people found
this helpful.
by 'Foxtonshater1' 20/12/2011
- Branch:
- 14 Chertsey Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Have used Foxtons Woking once, and will never touch them with a barge pole again.
They are rude, impatient, unproffessional, university failures who are obviously motivated by the talk of a sales (on target earnings) job.
The problem is with a job like this, is that you have to be very ruthless and competitive, which leaves no room for politness and good customer service.
Foxtons are clearly ruthless, as they don't give a damm about how you (the existing tennant) are treated. With any vacancy being leached on by several property agents at a time.
We have come to the end of our... (read more)
Was this review helpful? Yes
-
1
person found
this helpful.
by 'Silva' 19/12/2011
- Branch:
- 33-35 Bridge Street
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
We were very impressed and happy with the service we had from Thomas Carroll and his team at Foxtons they were always professional and very helpful. During a difficult time in the market they were able to sell our property at a price we were very pleased with. Out of desperation we very nearly considered selling our flat at the stamp duty threshold of £250,000 but Foxtons persevered and continued to bring in potential buyers and we achieved a lot more in the end. We would definitely use them in the future if/when we are in a position to sell again. As we are now looking to buy a new property we hope it will be one through Foxtons.
Was this review helpful? Yes
-
by 'Fantastic Foxtons' 15/12/2011
- Branch:
- 173-177 Clarence Street Kingston
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
They are professional, quick and know their profession really good. They are just prepared!
I live in Italy and got a job offer from a London based company and had NO IDEA, where to go to live, what to rent, where to rent, I just had my general ideas about a possible flat. I found Foxtons on the internet by googling, I sent them a mail and Kirk - professional and nice - started to organize for me something right afterwards. Not even a week later we organized a day, when I came to London for some viewings, and their agent Sonia - very nice person - took me to some flats. I found a flat literally in about 2 hours, and not just a flat, but the flat I wanted. We signed the contract and could arrange the rest over the internet! I would definitely use their services again, and would recommand them anytime to any of my friends.
Was this review helpful? Yes
-
by 'Julia Robertson' 13/12/2011
- Branch:
- 44-46 Kings Road Chelsea
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
After Foxton’s secured me a buyer for my flat, I asked James Blackler, my sales negotiator to tell your lettings department in Chelsea, Notting Hill, Fulham and Kensington know about my requirements for a house.
Whilst I had contact from all offices, Jonathan stood out from his colleagues by his pro-active approach to my property search. I did not think that the Chelsea office would be able to meet my requirements given my budget, and the first set of properties Jonathan sent me missed the mark, because they were apartments, as you would expect given the locale.
Jonathan... (read more)
Was this review helpful? Yes
-
by 'Sarah' 12/12/2011
- Branch:
- 50-52 Clerkenwell Road
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Very professional and straightforward with us, from initial enquiry through to completion. Very polite and responsive during viewings, and very hard working during what was quite a difficult negotiation. Took a lot of trouble to keep our buyer on board by answering queries and sorting out additional information. We got an offer within 3 months and exchanged contracts 6 weeks after that. Being Foxtons they priced the property high but we got 90% of that and I think it was a good price.
Was this review helpful? Yes
-
by 'John' 9/12/2011
- Branch:
- 47 Heath Street Hampstead
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
From my first point of contact in August to the Sale completed on the 30th November the service, and assistance of Mike and Nikit and the Staff in Foxtons Hampstead was absolutely superb. Having to conduct the sale from overseas meant I had to rely on Foxtons for everything. They arranged viewings, recommended a Solicitor (another excellent service - Zach Reynolds at Streathers), arranged a Surveyor for me, an Architect, and as well as organising the Furniture Removal they even took the time to arrange for local charities to collect books and bedlinen from the property for me. I cannot thank them enough. Well done.
Was this review helpful? Yes
-
8
people found
this helpful.
by 'Woking Resident' 8/12/2011
- Branch:
- 1 Mercia Walk
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Foxtons were a disgrace from the start when we rented our property through them. Here are just a few of the problems we have encountered with them:
- a letting agent turning up on my doorstep with no prior warning, who proceeded to get aggresive when I questioned him bringing prospective tenants to view without notice. I was a female, alone, at night, and his attitude was abysmal.
- charging double the rent admin fee compared to other local residential lettings companies. But providing half the service, certainly in terms of customer service...
- constant harrassment during the working... (read more)Was this review helpful? Yes
-
1
person found
this helpful.
by 'Never again!' 7/12/2011
- Branch:
- Building 1, Chiswick Park 556 Chicwick High Road.
- Services:
- Sales (Prospective customer)
- Staff Member
- Gemma Lloyd-Buckingham
- Experience:
- Would you use the agent again? No
Called Foxtons to view a million pound property, which if we liked wanted to buy CASH. Greg refused to allow us to view the property unless we agreed to being aggressively marketed with other properties we had absolutely no interest in. What a plonker - 1% commission lost.
Was this review helpful? Yes
-
5
people found
this helpful.
by 'UnhappyTenant' 7/12/2011
- Branch:
- 168 Lavender Hill Battersea
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
They charged higher than average prices, and never attended or responded to any issues raised. A check In was not taken with me or my flatmates present and we weren't even notified of such taking place and now months after my move out date I've still to hear anything about my deposit after countless emails and calls for information.
Foxtons site is easy to use and their offices look professional, but they are a bunch of cheats and liars and no matter what, if you rent through them you will come out more stressed, ripped off and a loser for it.
Was this review helpful? Yes
-
by 'Fitzrovia' 6/12/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I found the lettings manager Michael Knowles and his team at Foxtons Marylebone to be highly professional, efficient and courteous. They found me an excellent tenant immediately and everything was arranged in a timely and co-ordinated manner with a minimum of fuss.
Was this review helpful? Yes
-
11
people found
this helpful.
by 'Disgruntled of Lewisham' 2/12/2011
- Branch:
- 9 Lee Road
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? No
As a "first time seller" I wanted to use a company that I felt would take all concerns off my shoulders. Foxtons being a large (and as far as I was aware, reputable) company in the area, seemed to fit the bill. I was impressed by the representative that came to value the property, and although their fees were somewhat higher than everyother quote, they seemed confident that they could achieve at least 10% above the figure that the other agents could achieve. When asked how they get higher sales prices I was informed that their "aggressive" marketing and sales skills... (read more)
Was this review helpful? Yes
-
5
people found
this helpful.
by 'John Cooper' 30/11/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
I was looking to rent out my flat and so I had a few estate agents came round to view, I was initially blinded by Foxtons spill on thousands of tenants on their books looking for properties, rentable area, commercial clients etc etc, and so foolishly took them up as my main agent. Despite their incredibly high charges I thought that if I could get their price then it would make up for the cheaper agents who could not get as much. After a few weeks of viewing, it soon became apparent that there were no offers and as such I was starting to get anxious that I was pricing myself out of the... (read more)
Was this review helpful? Yes
-
by 'Caroline' 25/11/2011
- Branch:
- 175 Putney High Street Putney
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Tim Smith from Foxtons Putney was completely focused on selling our apartment and we have now completed the sale. Tim remained upbeat and positive when we were in despair about the market. He was creative in finding solutions to problems and has been remarkably patient and understanding.
I would probably have never actually selected Foxtons from the huge range of estate agents in Putney if it were not for this agent. He remained in contact with me for the initial 12 months that the flat was on the market with another agency, during which time the other agent singularly failed to sell the... (read more)Was this review helpful? Yes
-
2
people found
this helpful.
by 'FISH' 24/11/2011
- Branch:
- 98 St John's Wood Terrace St John's Wood
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
These agents ARE pushy, rude, arrogant and unhelpful, once the contract had been signed. I pay just under £2K/Month (6 months upfront) to live in flat that was not cleaned before i moved in, had mice, and simple procedures such as light bulbs weren't working. I also moved in and there mold in the bathroom, which i had to buy industrial cleaners and clean myself. There were no curtains provided in the front room (I am a women living alone) and the window was larger than standard ready made curtains, so had to provide custom made curtains for myself.
We live in the 21st Century and there is... (read more)
Was this review helpful? Yes
-
by 'Ola Mao' 22/11/2011
- Branch:
- 120 Parkway
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
My property was with a different Agent who has been in Camden before the arrival of Foxtons in Camden for good 1 year. After 1 year a friend recommended Foxtons that if I use them my flat will be sold in 3 Months. Although their rate was quite higher than my first Agent. I contacted Foxtons and immediately after the first contact and contracts signed they sprang into action. This was during the start of recession period. My flat was sold within 3 Months it was absolutely unbelievable. All transaction went so smoothly from start to finish. Fantastic
Was this review helpful? Yes
-
by 'Shaun Mead' 21/11/2011
- Branch:
- 94 Old Brompton Road South Kensington
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? Yes
Shaun was an incredible agent, nothing was too much trouble, viewings were booked at antisocial times
to suit us,he drove us everywhere and was always charming , knowledgeable and so helpful. He kept in
contact without being pushy.Was this review helpful? Yes
-
by 'James' 17/11/2011
- Branch:
- 44-46 Kings Road Chelsea
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I recently viewed 16 flats in the Chelsea area. I did this through 4 agents, two of which were Foxtons (different branches- kings road and old brompton road). i have never been so impressed with the personal service and efficiency from a gentleman called Pavel Borunov from the kings road branch, he was transparant, honest and thoughtful when finding properties that suited my needs, and not wasting my time viewing over-budget or irrelevant properties.
He didnt hassle me to make my mind up, which all others did in a far too aggressive way (not the other Foxtons gentleman but the rest), he was honestly a breath of fresh air in a scenario i often despise and prolong- dealing with him was a true pleasure.
Was this review helpful? Yes
-
by 'Dr Wahid' 16/11/2011
- Branch:
- 168 Lavender Hill Battersea
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Dear Jess, Matt
First and foremost, my sincere gratitude for your help over the last few weeks. Both of you have been extremely nice and kind, and I couldn’t have asked for someone better to help me in my search for a home.I have however found my home a few minutes ago but unfortunately it was with someone else, and by chance rather than by design. Sincerely, I really did wish that the property was part of Foxtons, as both of you truly are the best two persons I have come across while in London. Truly hearts of gold and I write this sincerely.
I know that we didn’t manage to do business but I do hope that we could remain in contact as I really do enjoy both your company, your light humors and joie vivre persona!.
Was this review helpful? Yes
-
by 'Sue' 12/11/2011
- Branch:
- 50-52 Clerkenwell Road
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
The only agents to personally respond when I emailed 5 agents in our area who were advertising property to rent properties. Of the other 4, 2 sent a standardised email response & didn't get back in touch. Foxton's were keen to get a valuation done & the property marketed asap - even before necessary work was complete. Their processes & follow up are excellent, however, they don't always listen to specific requirements or instructions, so these bear repeating & putting in writing. They were very patient when arrangements del through for meetings. Agents were professional throughout. Their advice proved sound & they achieved the asking price on the 2nd viewing with a 12 month contract period and an excellent tenant. I would use Foxton's Clerkenwell again and would recommend to others.
Was this review helpful? Yes
-
by 'alam' 9/11/2011
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
great service by Sam Scagnetti of Foxtons. I havent come across a better real estate agent.
He was availible 24/7 pretty much, and provided key insights when were needed whether it be regarding mortgage provider or property, or vendor's lawyer or interior design. Most highly recommended.Was this review helpful? Yes
-
1
person found
this helpful.
by 'Howard' 8/11/2011
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? Yes
Rebecca Wheeldon
Sales Negotiator
New Homes West Sales, FoxtonsDate 5th November 2011
Dear Mr. John Ennis
I would first like to introduce myself my name is Howard Earl and have had the pleasure to be involved with your reprehensive of New Homes West Sales Rebecca Wheeldon.
I must stress that I have been very impressed with this young ladies professionalism, care of the clients need and an exceptional eye to detail.If I had asked questions that were not at her finger tips then I had an answer with12 hrs. this to me is what all service organization should focus on and promote.
I would like to thank her for all the efforts in trying to find a new build property to a specification that we ironed out in our first meeting.
Rebecca was always on time and dressed in an appropriate manner and was a delight to deal with, please pass on my best wishes for a continued career in her vocation in the property sector.
Howard Earl
Was this review helpful? Yes
-
8
people found
this helpful.
by 'Ghani' 6/11/2011
- Branch:
- 1117 Finchley Road
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
I would strongly advise potential customers trying to sell their property to be aware of the standard terms and conditions of Foxtons. Their sales people will convince you that these are standard and how reputable Foxtons is. Do not be deceived.
I signed their contract in good faith for sale of my property. Their buyer did not complete and I am being sued for payment of their full fees on a sale that did not complete because of their buyer being unable to complete. They say this is because as per their T&C their full fees become due on exchange of contract and not on completion of sale. So, you may end up paying full fees even if they do not help you complete the sale.Was this review helpful? Yes
-
by 'Sara' 5/11/2011
- Branch:
- 98 St John's Wood Terrace St John's Wood
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I was extremely impressed by the success of Adam Lockett and his team in letting my flat within 3 days.
In my opinion this was the result of the combination of an enthusiastic, capable and well-directed letting team when provided with a marketable product (thanks also to my builder) and Adam's spot-on pricing.
I am also grateful to Richard Waind for the proactive telephone call which led to my decision to carry out works on the flat with a view to letting.Was this review helpful? Yes
-
by 'Gabriella B.' 3/11/2011
- Branch:
- 168 Lavender Hill Battersea
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? Yes
3/11/11 - Joshua: a real resource
I would like to let you know how much I appreciated Joshua Findlater's help in finding a
property. Joshua is a lovely person with excellent interpersonal skills and
true human qualities. He has been a real resource, a good listener he has
helped me understand what I was looking for. He has always been pleasant and
upbeat and ready to provide support. He has shown professionalism, proposing
many different properties, turning up on time, driving me through the city,
following up even when I decided to put an offer on a property he had not shown
to me. He even remembered me mentioning it was going to be my son's birthday.
I will certainly recommend him to friends that will be looking for properties
in London.
GBWas this review helpful? Yes
-
by 'D McMillan' 1/11/2011
- Branch:
- 225a Chiswick High Road Chiswick
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I was looking for a property and Oli at Foxtons was absolutely excellent in his effort to understand my criteria and to propose solutions. As fate would have it, I found a property and made an offer with another agent, but this does not in any way diminish the great service provided by Oli. His warmth and can-do attitude are a real credit to the Foxtons brand.
Was this review helpful? Yes
-
1
person found
this helpful.
by 'Colin' 31/10/2011
- Branch:
- 225a Chiswick High Road Chiswick
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Having strugged to sell my flat with Haart for over 12 months Foxtons took over the reins and not only sold it in 5 days but at £10k more that Haarts were trying for. Despite my reservations from all the negative press feedback they are given I would have no hesitation in recommending Foxtons whatsoever and do not under any circumstances use Haart - useless and inefficient. Foxtons may charge more but they deliver
Was this review helpful? Yes
-
by 'alexbln' 27/10/2011
- Branch:
- 55 Fulham Broadway Fulham
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Perfect service, very helpful & friendly. Thank to Rebecca & Neil
Was this review helpful? Yes
-
by 'Fred Lambert' 24/10/2011
- Branch:
- 86 - 90 Curtain Road Shoreditch
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Good Morning
I'm just sending a short email as a way of a thank you for the swift & professional sale of my property which was handled by your Shoreditch office.
The property in question was 12 Keats House, Roman Road E2 0HT. Matt Johnson, I believe, was the team leader on my case & I would just like to congratulate you, as his employer, on his total professionalism & responsiveness in the sale of my property.
I would also like you to forward my sincere thanks to Neil Khagram who was our point of contact during the sale. Again his professionalism & dedication shone through.
Please congratulate your Shoreditch office on my behalf & I can assure you I will be recommending Foxtons to any friends, family or colleagues who intend to sell property in the near future.
Thank you
Regards
Fred Lambert
Was this review helpful? Yes
-
6
people found
this helpful.
by 'Alex' 21/10/2011
- Branch:
- 94 Old Brompton Road South Kensington
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I haven't got my deposit back even though the amount is not in dispute. Foxtons are playing games. After I gave notice I was inundated with request to view the flat. Maybe 10 requests a day. When I complained they told me they didn't have to give notice at all and they started entering the flat without notice or permission. Something my solicitor tells me is criminal trespass. They are not very nice people. Avoid like the plague.
Was this review helpful? Yes
-
6
people found
this helpful.
by 'scottothall' 21/10/2011
- Branch:
- 90 Notting Hill Gate
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
I found them to be cheating and I would advise people to stay clear. I they took ver 6,000 of my tenants money and wont return.
Was this review helpful? Yes
-
by 'Nancy_Kensington' 21/10/2011
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? Yes
I have been looking for a property with Foxtons in London, specifically I dealt with 5 Foxtons offices, and Gary Berendt in the Notting Hill area. I cannot but praise the good work Gary has done during my search.
I also have been working in a service industry for many years, and have been involved and managed sales teams for more than 10 years. For this, I probably make one of the most difficult clients to sales agents. To me, Gary was attentive, he listened to my requirements, and kept me informed of all options during all this time. He was one of the few that kept in contact throughout all this time, and was tireless of showing me prospective properties, while I’ve been adjusting my options. Quite frankly, he has been one of the best sales agent I have met.
Was this review helpful? Yes
-
6
people found
this helpful.
by 'Albert' 17/10/2011
- Branch:
- 86 - 90 Curtain Road Shoreditch
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
Emailed me properties that were further out than I wanted, way over my budget and when I said I wasn't looking any more, they won't stop calling and texting, despite me saying I didn't want calls or texts when I signed up and the agent saying that would be fine. If they lie to you right from the first contact, how can you trust them?
Was this review helpful? Yes
-
7
people found
this helpful.
by 'Good riddance' 16/10/2011
- Branch:
- 55 Wimbledon Hill Road Wimbledon
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Awful, awful, AWFUL people.
Foxtons have no moral standards whatsoever, they work for profit only and do not care the slightest if their customers end up unhappy.I lived in a Foxtons-managed flat for two years, and although the boiler was constantly malfunctioning, Foxtons did not take any actions because they could never "get hold of the landlord".
After two cold, hot-water-deprived winters, I decided to move out. Although they knew there was an on-going issue with the property, they kept bringing potential tenants for viewing every day, even on Saturdays. With an hour... (read more)Was this review helpful? Yes
-
7
people found
this helpful.
by 'neverusefoxtonsever' 30/9/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I was a tenant renting in West Hampstead last year. Just a short list of Foxton's failures:
- They could not properly charge 1st month's rent as we (flatmates and agent) discussed, because the agent left on holiday for a month and neglected to tell anyone else in the office what the agreed procedure was, leaving one of us with exorbitant foreign credit card fees.
- We never heard from that agent again when he was called out for his mistake, and it took weeks to resolve with whoever felt like processing the correct paperwork in that office.
-When showing the apartment to potential renters, they bombarded us with unannounced visits. They were defensive and rude when we rejected an unannounced viewing at 10pm on a weeknight. They lied about calling ahead of time
-They failed to provide the correct date on our termination of tenancy, causing delay in closing out several direct deposits for bills at that property.
-They have failed at refunding our security deposit over a month after we vacated the property, and have ignored all communication to get it done.Was this review helpful? Yes
-
7
people found
this helpful.
by 'anon' 29/9/2011
- Branch:
- 355 - 357 Upper Street Islington
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
Awful. Absolutely awful. I wish I'd listened to the stories I heard about Foxtons before looking at any properties with them. We had our offer accepted by the landlords (apparently), handed in our notice for our current flat, signed the contract, sent references, paid a deposit, months rent and agency fees, only to find out that the landlords wouldn't sign the contract unless we paid more each week. Foxtons happily took our money before the landlords signed the contract, we don't know if the landlord ever even agreed to our offer in the 1st place. Both the agent and manager were so so rude when we asked to see paperwork explaining that this was legal. We were then told that our complaints were taking up too much of their time. Though we lost out on a great flat, and precious time looking for a new place, I'm actually really glad we didn't end up living there, I can't think of anything worse than having to deal with them ever again.
Was this review helpful? Yes
-
by 'Ty' 26/9/2011
- Branch:
- Unit 2 20 Canada Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
This is the best agent you can find in London. They are just simply amazing, and committed to your satisfaction.
Was this review helpful? Yes
-
5
people found
this helpful.
by 'Michelle' 21/9/2011
- Branch:
- Unit 2 20 Canada Square Canary Wharf
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
A nightmare. Whilst they got us a reasonable rental fee their management fee is high. Nonetheless the tenant came through quickly so we went with them. Was coerced into a 2 year contract with 6 months before a 2 month notice period. We found out the tenant was leaving two weeks before he left. The tenant had also only given one months notice claiming the deposit could cover the other month and therefore did not pay. The tenant had also made some changes to our flat that we had not been notified of and which we had to make good. Foxtons did not chase, did not do anything to help us get... (read more)
Was this review helpful? Yes
-
6
people found
this helpful.
by 'Nick' 21/9/2011
- Branch:
- 92 Park Lane Mayfair
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
1) In spite of my request to be present at the check-in inventory, Foxton's surprised me by handing me a report prepared in my absence. The report listed items not present in the property and was oblivious to existing damage in the property. I am fortunate to have a lawyer as a friend who quickly helped me to draft an ammedum to the inventory, secondly I was fortunate to have a decent landlor who accepted the amendments. Foxtons' process was lacking in profesionalism.
2) I began to get calls asking if I would renew my lease three months before the expiry of a one year leas (when the... (read more)
Was this review helpful? Yes
-
1
person found
this helpful.
by 'Red Lotus' 19/9/2011
- Branch:
- 94 Old Brompton Road South Kensington
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
When I agreed to rent a property in Chelsea we agread terms with the negotiator.
Prior to signing the lease the negotiator then said the landlord wanted a better offer as someone else had made a higher offer on the property.
I increased my offer on the property which the negotiator then said the landlord accepted and I signed the lease.
I paid hefty commission £350 for Tenancy Agreement fee (photocopied standard lease for all properties) - almost one weeks rent.
The property was not too high standard and delivered to me with dirty undefrosted fridge and unhygienic old carpet.
I met... (read more)Was this review helpful? Yes
-
6
people found
this helpful.
by 'Dem' 19/9/2011
- Branch:
- 54 The Mall Ealing
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
Dealt with them in 2007. they were pushing the sales price through the roof trying to squeeze every penny out. They recommended their financial advisor Alexander Hall who apparently is in the same company group as Foxtons and were allegedly tipping Foxtons the maximum price a buyer can afford.Their recommended solicitor was totally useless but charged £150/hour
They may have a flashy appearance but it does not take much time to see the rot insideWas this review helpful? Yes
-
6
people found
this helpful.
by 'Kaleido' 9/9/2011
- Branch:
- Unit 2 20 Canada Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Avoid at ALL cost. I had heard terrible stories about Foxtons but I never imagined it would be this bad. I m writing this review and I have not even moved into the flat yet. The search for flats was an absolute nightmare in itself. The lady showing us round was unbelievably rude and disrespectful to us. In fact, she was so rude, I am not even going to give examples here for you would simply not believe it if I told you and think I m just trying to get back at her. Despite finally and after sweating blood, getting a flat (more out of need than out of satisfaction), I m still currently in mediation with their formal complaints department to at least not let her get away with her behaviour.
Conclusion is the same - AVOID if you can! Unfortunately, it is so difficult to find a property in London that sometimes you cant but just sign up with all agencies. But if you have a chance at all then really, really - AVOID Foxtons!!
Was this review helpful? Yes
-
by 'satisfied so far' 7/9/2011
- Branch:
- 86 - 90 Curtain Road Shoreditch
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I came to Foxtons as a last resort. I had heard horror stories from acquaintances and I had read hundreds of scathing reviews online, but I just wasn't finding the right fit through any other estate agent, so I entered the Shoreditch office with great trepidation. The comment I'd read most frequently was that they rush you in to signing a contract, and I decided to be extra-careful when it came to that.
The office is certainly flashy, and the young estate agents definitely hotshots- but the service I received was efficient, rather than rushed. When I decided I wanted a property, everything... (read more)
Was this review helpful? Yes
-
4
people found
this helpful.
by 'Sam Crawford' 6/9/2011
- Branch:
- Unit 2 20 Canada Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Absolutely awful. Avoid at all possible costs.
That most estate agents provide bad customer service post-sales is to be expected (unfortunately), but Foxtons manage to provide equally bad pre-sales service too. I've rented one property from their Canary Wharf office for 5 years and I'll give you the highlights:
- Dishwasher didn't work for a year
- Shower leaked through the ceiling for the first 4 years
- No shower door the entire time
- Foxtons do not reply to phone calls or emails
- Unexplained deductions from the depositAnd this was from a 'Managed' property, which is supposed to be a superior service. They have such a high turnover of staff that you're lucky if you speak to the same person twice.
I hope this helps people not make the same mistake we did.
Was this review helpful? Yes
-
4
people found
this helpful.
by 'mk' 2/9/2011
- Branch:
- 82 Streatham High Street
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
I had bad bad experience before with Foxtons (Lordship Lane branch) when we booked to see a property, we were told the only time he (Andrew, a South African guy) can show us the property is Sunday morning at 8:30. We were kin to see it so agreed to the time. He then spent almost 3 hours driving us (claiming showing us the area) around and showed us 3 other properties which are all 100k over our budget, then turned around said “sorry we ran out of time, I have the next client waiting and have to show you the flat you want to see some other time”. We lost that property as we had to go... (read more)
Was this review helpful? Yes
-
1
person found
this helpful.
by 'Anthony' 17/8/2011
- Branch:
- 73-79 Balham High Road Balham
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Absolutely dreadful and perhaps boardering illegal. They've repeatedly entered the property without giving any notice what so ever...
Am tempted to complain to the National Association of Estate Agents - www.naea.co.uk
Was this review helpful? Yes
-
1
person found
this helpful.
by 'reviewer1000' 15/8/2011
- Branch:
- 94 Old Brompton Road South Kensington
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
This agency is the worst I have ever had to deal with. As mentioned several times, they are friendly when it comes to getting the contract signed, but things change afterwards!
Apartment was promised as fully serviced, but when I moved in it did not even have bed sheets, pillows or towels. The kitchen stayed unequipped for 3 weeks. The internet that they promised me to be included in the rent turned out to be a wireless stick with 1GB surfing volume. After that I had to reload it myself. Clearly not the way to go.They will screw you where they can and certainly do not honor any agreements.
Very disappointing to deal with, avoid the pain it causes you if you can!
Was this review helpful? Yes
-
4
people found
this helpful.
by 'David' 6/8/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
Dont sign up with them. You will be signing with the devil. I guess I am one of the licky ones and got out while I could.
Was this review helpful? Yes
-
4
people found
this helpful.
by 'Sarah' 4/8/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I found Foxtons extremely helpful when looking for a property, however as soon as they had our money the ball got dropped massively!! We have been in our flat for 4 weeks, with issues since day one, most of which still haven't been resolved. Perhaps its just our landlord that is useless, but surely its Foxton's job to work on the communication and work on our behalf not just the landlords? To sum it all up, no-one seems to have a clue on how to manage your property from a tenant's perspective - or give a shit either!
I would stay clear of these guys if you want a hassle free process.Was this review helpful? Yes
-
by 'Sam' 28/7/2011
- Branch:
- 355 - 357 Upper Street Islington
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
User 'Sam' rated Foxtons but did not write a review. -
by 'Saxon' 27/7/2011
- Branch:
- 55 Wimbledon Hill Road Wimbledon
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I don't understand what all the fuss is about. I have been both a tenant and now a Landlord through Foxtons. Their paperwork certainly can be improved but they work hard for the fees they charge. I think most people love to have a go at a pro-active fast paced company. In this country we can't stand anyone who is successful and young. I don't understand why people still use them if you don't like them. Nobody is forcing you!
Was this review helpful? Yes
-
1
person found
this helpful.
by 'NLDal' 27/7/2011
- Branch:
- 168 Lavender Hill Battersea
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
We have just moved out of a property rented through Foxtons and despite the landlady deciding not to take any money out of our deposit and releasing it immediately, it has taken the incompetant people at Lavender Hill Battersea branch over two weeks to refund us the money owed to us. Should a tenant default on rent they charge an admin fee of £40 +VAT and yet there is nothing you can do to chase these people to pay you what is owed. We have told them we plan to instruct a solicitor if the funds do not appear in the next 24 hours.
Do NOT use Foxtons. Awful service and appauling manners.
Was this review helpful? Yes
-
4
people found
this helpful.
by 'Shmii' 27/7/2011
- Branch:
- 91-95 Notting Hill Gate Notting Hill
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Deceitful, conniving and impolite.
From the start of our tenancy, five and a half months ago, till now, only two weeks till the end, our experience with Foxtons has been diabolical.
Moving in:
1. We were rushed into signing a lease, and to top that conned into thinking there was a bid "slipped in through the door" over Christmas, so we should up our offer if we want to secure it. Stupidly we did. 2. Flat was not professionally cleaned. There were pins in the carpet that went through my fiance's feet. Glass panes of the window were lying around as were the screws. The walls... (read more)Was this review helpful? Yes
-
4
people found
this helpful.
by 'Donutty' 19/7/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
I was amazed how consistent people are in the above reviews giving just one star (terrible) to Foxtons! I wish I read these reviews before signing them up to let out my house. Predictably the promissed the earth during "valuation" and then chased me for months saying they are the best, they have lots of corporate clients and they won XYZ award. The person giving that award should be castrated - for misleading the general public! They took 4 months (1) and over 70 viewings to rent out a perfectly good house in a desirable location. They put pressure on me to reduce their originally... (read more)
Was this review helpful? Yes
-
1
person found
this helpful.
by 'Elif' 16/7/2011
- Branch:
- 86 - 90 Curtain Road Shoreditch
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
They are horrible. I had screaming arguments over the phone with them. We rent 8 apartments for 3 months with them and it was a horrible horrible mistake. My boıiler failed like 20 times, the apartment which was supposed to be professionally furnished literally had one dirty sofa and a 30 year old TV on the ground. All my colleagues had massive problems and Foxtons never helped or cared. Right now I am again in search for 8 apartments in London and even if they had the best offer (they don't) I am willing to pay double just to avoid working with them. I have to add Shoreditch office was especially horrible! I was considering launching a website like fuxtons and publish all the mailings with the company - they are that bad!
Was this review helpful? Yes
-
4
people found
this helpful.
by 'fooled tenant' 4/7/2011
- Branch:
- 98 St John's Wood Terrace St John's Wood
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Do not sign up with Foxtons as you will sign with the devil. They are incompetent, arrogant, useless and are only interesting in one thing only money! As soon as they have your money and signature, they could not care less about you as a tenant and will create problems between you and the landlords. They also change your payment records and backdate rent increases so you end in rent arrears although you have paid your rent on time and in full at all times. They will harass you to leave the flat at the end of your contract so they can sign up new tenants and get a full commission, they hold your monies for weeks so your landlord thinks you have not paid your rent, they view flats without giving you 24 hours notice as required by law and will come at any moment with keys. They will phone you 20 times a day to push you to sign or let them in and invente false bids on both rentals and when buying a property.
My best and wisest advice ever - STAY AWAY or be prepared for a life in HELL!!!Was this review helpful? Yes
-
4
people found
this helpful.
by 'Sophie' 30/6/2011
- Branch:
- 55 Wimbledon Hill Road Wimbledon
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Worst experience EVER.
1) First, the agent took an advantage of the fact that the property was unfinished and told us a series of lies regarding the property (This will happen, that will happen, etc.). When the truth was revealed and the agent was confronted, the said agent mysteriously left Foxtons, and Foxtons denied any liability of their ex-employee\'s action.
2) Then, they kept moving the agreed move-in date weeks after weeks, to the point where I ended up homeless (I had to leave my old flat, but the new flat managed by Foxtons was still not ready). They had the nerve to suggest to me \"Why don\'t you hire a Self Storage for your belongings, and check in to a hotel until the property is ready?\"
Un-freaking-believable.
In one word, AVOID!
Was this review helpful? Yes
-
3
people found
this helpful.
by 'Kreecher' 28/6/2011
- Branch:
- 47 Heath Street Hampstead
- Services:
- Experience:
- Would you use the agent again? No
I gave Foxtons one star but only because the system will not accept 0!
We had a short term let arranged through Foxtons to give us a home while our house was being renovated. We moved in after my baby was born and six weeks later Foxtons called up on a Friday night and said they needed us out by Sunday because they had not agreed with the landlord to re-let the place. They had finally contacted the landlord that afternoon and he\'d said that he was actually intending to move in himself that weekend.They had taken our money, even insisted on two witnesses on the contract for our... (read more)
Was this review helpful? Yes
-
3
people found
this helpful.
by 'daisyspring' 19/6/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
This company doesn\'t care about the tenant at all, they push sales so hard, its just unbelievable. All they care about is money, but th service they provide is appauling. Would never recommend this agent to anyone!!!
Was this review helpful? Yes
-
3
people found
this helpful.
by 'frustrated' 18/6/2011
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? No
Our agent showed us 2 properties, one which was absolutely diabolical to say the least and one whihc we were rushed into signing for, not even 12 hours after viewing it.
Having signed the contract and paid out over £5000 we recieved a call the following day stating that we were not able to move in until 2 weeks after the agreed and contracted date as the current tenant will not move out - we have recieved 2 contradictinig reasons for this 1) the tenant is refusing to leave despite her contract having ended and 2) the landlord has extended the current tennants contract - either way... (read more)
Was this review helpful? Yes
-
70
people found
this helpful.
by 'JJ' 26/5/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Where's the zero star option? Friendly sales team, but once you're locked in to a contract, you're in big, big trouble.
I rented a 'managed by Foxtons' property in Holland Park. Despite broken appliances when we moved in, nothing was done. Our property 'manager' ignored our repeated calls when a leak sprung from the flat above. As a result, two weeks later the bathroom ceiling caved in. They apologised for their lack of action, but did not fix it - we were moving out soon anyway. Then they kept our deposit, without explanation.
In hindsight their flashy offices and fleets of cars should be a tell-tale sign: somebody's getting robbed. With Foxton's, it's pretty much everybody.
Even without a horror story like mine, their fees are absolutely absurd - you can do better with any other estate agent out there.
Avoid, avoid, avoid.Was this review helpful? Yes
-
2
people found
this helpful.
by 'pushkin' 25/5/2011
- Services:
- Conveyancing
- Experience:
- Would you use the agent again? No
Tried to sell my house and failed miserably despite that 'huge list of buyers looking for something just like this'. Endless phone calls after I fired them, always with some new potential buyer - shame they couldn't come up with anyone while they were marketing it! Waste of time and effort.
Was this review helpful? Yes
-
2
people found
this helpful.
by 'anon' 25/5/2011
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? No
Avoid Foxtons!
They are incredibly pushy and will try and get you to sign ASAP, they don't seem to know the properties very well and are happy to take you around when its their first visit as well.
I made an offer on a property, they had us back in the office within the hour to sign contracts and wanted us to send money ASAP. The next morning we got a call from them telling us the landlord wanted more money as he had been given a better offer. They couldn't give any details of the offer so I thought it was BS and didn't want to pay more anyway. I'm just glad we hadn't sent any money (we almost did).
The manager in this branch sides with the landlords over tenants. Its obvious from his mentality and thought process.
Avoid them like the plague if you know what's good for you.
Use KFH or Dexters instead.
Was this review helpful? Yes
-
2
people found
this helpful.
by 'A' 16/5/2011
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
We are using Foxtons to sell our flat now, this is first time we are selling our house and it has been a nightmare!!! They seem dragging random people who are not even interested buying near Greenwich /Blackheath to view our flat; they have several sales people and has been great difficulty to get hold of any of them!!!! Any viewing notices are seem to be last minute notice. They don't seem to be have any knowledge of our house at all or bothered to ask us any information about the house! it is very hard to get feedbacks from them too!! We had to chase about 5 times today, still no answer!
Was this review helpful? Yes
-
3
people found
this helpful.
by 'Mr B' 7/5/2011
- Branch:
- 44-46 Kings Road Chelsea
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
This company are the worst bunch. Unfortunately nothing I can say here is new - it has all been said before and silly me, I did not review their performance till I encountered the agents form hell.
I was rented an apartment for 1055 per week. They have taken my money and a direct debit mandate and I cannot live in the apartment due to damp carpets, no hot water and a host of other problems. They refuse to take my calls and brush me off with canned responses designed to intimidate and delay the tenant. They have refused to provide me the landlords details and I know that there are other ways to get it but as I understand this is against the law and why would they refuse me access to the landlord unless they are doing something really shady.
I must caution you (while I am now living in a hotel and not the apartment I paid them good money for) do not ever contemplate this agency. They will frustrate you. If only there was a way that people like this would vanish.
Buyer Beware. Please do not be another Foxtons Victim.
Was this review helpful? Yes
-
2
people found
this helpful.
by 'SW' 15/4/2011
- Branch:
- 94 Old Brompton Road South Kensington
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
We heard lots of bad things about Foxtons, but unfortunately, we decided to use the South Kensington office anyway because of their easy-to-navigate website and large number of properties. We wish we would have listened. We were told in writing by the agent before we signed the contract that the landlord approved of us hanging a TV on the wall and we were allowed to have cat. Guess what? None of this was true, and the landlord was never even asked about it. The agent even pretended to go the back to call him. After some negotiating with the landlord, we were allowed to hang the TV on the... (read more)
Was this review helpful? Yes
-
2
people found
this helpful.
by 'putneylass' 11/4/2011
- Branch:
- 175 Putney High Street Putney
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
We have dealt with Putney sales staff. We found sales staff to be very inconsiderate and pushy at times in arranging viewings. Too many restrictions were put on viewing times etc as it seems that customers have to work around your schedule and not the other way round, No such issues with other estate agents which your staff could learn a lot from.. manners for starters.
Was this review helpful? Yes
-
2
people found
this helpful.
by 'anon' 8/4/2011
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
We were looking to buy a property and arranged property viewings through Foxton. We even went as far as to making an offer through them. During our interaction with Foxton, their attitude is always cold and cocky, simply act as someone who relays messages between buyer and seller. The agent scheduled viewing with us, but when we arrived at the appointed time, he could not go because he has to be in the office, and insisted that he would never schedule something for that time.
When we lost faith in them and decided to go through another agent, they insisted to the seller that they be paid a... (read more)
Was this review helpful? Yes
-
2
people found
this helpful.
by 'Tom' 7/4/2011
- Branch:
- 91-95 Notting Hill Gate Notting Hill
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
They failed notify me that my keys would be delivered to me at the end of the day, causing me to lose half a day at the property, and causing me to have my movers wait and get paid. They also failed to pass on my detailed points on the tenancy agreement to the property company, Armitage Properties. This is a pressure-cooker sales operation. Unfortunately they know that a new sucker can be found. Hope this changes soon.
Was this review helpful? Yes
-
2
people found
this helpful.
by 'Vas' 22/3/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I wish I had read these reviews earlier. Moved into London a year back. Crunched for time and Foxtons did a good job of showing me a couple of places. End of the good part.
The place I rented was shambolic to say the least. Anything could fall off at any time.
Winter came and we realized the insulation was not a word in the house dictionary. Radiator was moody. The only constant part of the chill inside the house. Radiator was checked but turned out to be fine!! Never knew that even though there was no heat radiating, it could be graded fine.
Complained 4 months back that there was... (read more)
Was this review helpful? Yes
-
2
people found
this helpful.
by 'Relieved now.' 23/2/2011
- Branch:
- 168 Lavender Hill Battersea
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I'd rather live in a hostel than rent through Foxtons again. All they want is your money without having to provide any service. After I had signed my contract and made all moving arrangments for the move in date, foxtons rang to tell me I couldn't move into the flat as it had to undergo building restorations. How come they didn't check this prior to putting the property on the market? After a lot of negotiations and me having to fly abroad to live with my parents for a week they "suddenly" changed their mind and the flat was fit for living in. When I moved in there was no warm water and all... (read more)
Was this review helpful? Yes
-
2
people found
this helpful.
by 'cristina' 22/2/2011
- Branch:
- 98 St John's Wood Terrace St John's Wood
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Pushy and clueless agents who, no matter what you say, will insist on showing you all the old drivel in their inventory, even if it does not remotely match what you told them you're looking for. It doesn't get better once you've made the mistake of renting one of their managed properties: they'll hand over a dirty pig sty and claim it was 'professionally cleaned' before you moved in, and throughout the tenancy up until you move out they'll try to milk you with their myriad and hidden charges.
Was this review helpful? Yes
-
2
people found
this helpful.
by 'Kate' 21/2/2011
- Branch:
- 86 - 90 Curtain Road Shoreditch
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
There is only one word for this organisation. Bullying thugs! I have never dealt with such a cut throat company that has absolutely no regard for the tenant! Do not ever use Foxtons! As a tenant you do have rights. Don't let them bully you into showing prospective tenants to your property unless it is on your terms. You can legally dictate these under your statutory rights!
Was this review helpful? Yes
-
2
people found
this helpful.
by 'Biff' 16/2/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I have never had to deal with with people with so little morality. Just thinking about their shiny shoes and fake smile I feel like vomiting.
Just don't.
Was this review helpful? Yes
-
by 'Steven' 15/2/2011
- Branch:
- 168 Lavender Hill Battersea
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Great company. Was on the market with other agents who told me that Foxtons was a waste time. All I realised is that the other agents where a complete waste of time. I brought Foxtons on and with in a few days they had a result higher than any other agents offered. I know where ill go next time.
Was this review helpful? Yes
-
2
people found
this helpful.
by 'Lina' 13/2/2011
- Branch:
- 98 St John's Wood Terrace St John's Wood
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
As soon as I went for a viewing through Foxtons, they (3 different people) were bombarding me with phone calls. Their sales tactics were way too aggressive and pushy which was a turn off. Not only that, they contacted my landlady right away and told her that I was planning to move out and that there were others interested in moving into the flat so she should call Foxtons asap! That was completely out of line so I deregistered with Foxtons right away. I would not recommend them to anyone.
Was this review helpful? Yes
-
3
people found
this helpful.
by 'Why did I choose Foxtons?' 13/1/2011
- Branch:
- 173-177 Clarence Street Kingston
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
This has been my worst ever experience of renting and everything negative you hear about Foxtons is true. Please if you are thinking of walking into one of their onerous branches, stop , turn around and go elsewhere. This will save you money and frustration.
Was this review helpful? Yes
-
2
people found
this helpful.
by 'steve' 11/12/2010
- Branch:
- 175 Putney High Street Putney
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
I am so glad that I did not rent with Foxtons. Having read some of the horror stroies on here, it seems I made the right decision. Once I had registered with Foxtons they would not leave me alone, they continually called me about flats which were nothing like what I had asked for, completely out of my price range and would often lie to get me into the office. Even after I informed them that I had put a deposit on another property they continued to call me.
I would not even consider registering with this agency again and strongly advise you to avoid them aswel.
Was this review helpful? Yes
-
2
people found
this helpful.
by 'Shocked customer' 6/12/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
One can hardly imagine a more horrific nightmare than signing a contract with Foxtons. If you have any expectations that a signed lease has enough binding power for this organization to act by it, you would have to think again.
As a simple example, the contract says you should get your lease deposit within 28 days of vacating the rented flat. I got my deposit for my first flat for them 55 days after I left it, reduced by some mysterious amounts, and I am still expecting my deposit for the second one, 41 days after vacating the second flat. Quite obviously, there would never be a third... (read more)
Was this review helpful? Yes
-
3
people found
this helpful.
by 'MC' 20/10/2010
- Branch:
- 173-177 Clarence Street Kingston
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
I have dealt with these agents on a regular basis in the past and I can tell you they are not good at all, bad service and the receptionist is a cold unhelpful person, unless a supervisor is there. The agent are disorganised.
Was this review helpful? Yes
-
2
people found
this helpful.
by 'Tenant123' 12/10/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Foxtons is the worst of the worst! I should have known better than to deal with them. I just moved out of a flat I rented with them almost 2 months ago and have not gotten my deposit back. They are trying to charge me for so many things and have no reason to. I am having to formally dispute it and I bet I will have to take them to court to see any of it.
I lived in this flat for a year and a half and had 5 different property managers. Their records were never up to date and had to remind them numerous times of when my lease started. When I moved in, the work and cleaning was not completed before my move in date. Just awful to deal with. My advice stay away! If you have rented with them, at least hold your last month's rent as you will never see your deposit back!Was this review helpful? Yes
-
2
people found
this helpful.
by 'Rob' 24/9/2010
- Branch:
- 54 The Mall Ealing
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
The worst of the worst. I shall never, ever do business with this company again. All about the bottom line. 100% profit driven, 0% customer driven.
You have to pretty consistently terrible to warrant your own hate site.
All that glitters is not gold.
Was this review helpful? Yes
-
by 'Rafael' 21/8/2010
- Branch:
- 73-79 Balham High Road Balham
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
I have to say I was impressed with the level of service and unfortunately I ended up not letting the property with them, what would've been fair. I've had a couple of viewings with Mr Robert who was very friendly and helpful. I expressed interest on a property from their website which was actually with Balham office but he managed to take us there himself for a viewing and passed the case to his colleague in Balham office. They also didn't offer any rubbish (different from other agencies). I'd strongly reccommend.
Was this review helpful? Yes
-
2
people found
this helpful.
by 'scriv' 17/8/2010
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
Far too pushy and take you around too many properties that you don't wish to see.
Was this review helpful? Yes
-
2
people found
this helpful.
by 'k8ttb' 11/8/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I cannot believe Foxton's has been given 1 star. They are quite simply the worst people in the worls. Please stay as far away from them adn their smug customised minis as you can. Disgrace.
Was this review helpful? Yes
-
2
people found
this helpful.
by 'Missedopportunity' 29/7/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I absolutely hated dealing with Foxtons, I was moving into London for the first time and they used this to try and rip me off, showing me awful properties that were filthy and totally unsuitable. They said they were all I could get for my 1600 a month budget. The agent that showed us round did not stop calling, texting and bugging me for weeks even though I had told him that we had found something else. I luckily went to another fantastic estate agent and now have a gorgeous flat in a great location which is a gazillion times better than the guff Vincent showed me. Thank god I didn't believe all of his rubbish patter!
Was this review helpful? Yes
-
1
person found
this helpful.
by 'tonya' 20/7/2010
- Branch:
- 94 Old Brompton Road South Kensington
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
Horrible.
Was this review helpful? Yes
-
2
people found
this helpful.
by '1234' 2/7/2010
- Branch:
- 86 - 90 Curtain Road Shoreditch
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
Pushy, arrogant and smug. Despite telling them I didn't want to deal with them they still call me every six months to chase me and say they have clients. They keep sending letters to it's just plain harassment. I like real people and would never want to handover a penny to them.
Was this review helpful? Yes
-
2
people found
this helpful.
by 'msa1701' 22/6/2010
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
Absolute Joke - would never ever use again!!!
We has trouble selling our flat and seeing as we were getting desparate we rang Foxtons Pinner.
In our area of Ruislip they have a terrible reputation of overpricing the area and failing to get sales.
The certain member of staff rang me back in ten minutes and began lecturing me that the price the flat was on the market for was ten grand below what they thought it should be selling it for!
This was a price worked out by THREE separate local independant estate agencies and Foxtons told me that i should instruct them to raise the price... (read more)
Was this review helpful? Yes
-
by 'cyrus' 5/5/2010
- Branch:
- 47 Heath Street Hampstead
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
User 'cyrus' rated Foxtons but did not write a review. -
3
people found
this helpful.
by 'dessy' 4/5/2010
- Branch:
- 94 Old Brompton Road South Kensington
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
They didn't give me the right keys, they lost one of the payments and now are asking me to find their mistake, they are very rude. Foxtons is the worst agent.
Was this review helpful? Yes
-
3
people found
this helpful.
by 'steveSharp' 30/4/2010
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
The service i had received from this agent has so far been the worst i have ever had to deal with in my time in rentals.
I am working at the Northwood NATO base and will be informing my colleauges not to use Foxtons.
Never receive calls back, late for the one and only viewing we had by 20mins and lie to me saying we are taking something on and never hear again.
Thank god Gibbs Gillespie where able to help in the end.
Was this review helpful? Yes
-
1
person found
this helpful.
by 'Jan Stripp' 29/4/2010
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
The agent didnt do much good. Appointments were not met.The planned viewing of 6-8 properties was cancelled. They never rang back.
Our time was completely wasted. We had to search other and more solid agencies to find a house to rent.
Was this review helpful? Yes
-
2
people found
this helpful.
by 'Paula' 21/3/2010
- Branch:
- 175 Putney High Street Putney
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
Don't waste your time or give them your phone number.
Was this review helpful? Yes
-
2
people found
this helpful.
by 'Raz' 9/2/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
The flat searching element itself was fine. Following this and when I actually signed up, I found their service simply terrible. Luckily I was on good terms with the landlord and the flat was well maintained. They claim to provide a 'fully managed' service, but in fact they make the tenant pay for EVERYTHING (including inventory and check out) and will argue until the end to make money from you, even when they are in the wrong. They have zero substance.
Was this review helpful? Yes
-
2
people found
this helpful.
by 'Badgers' 5/12/2009
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
Awful service. Endless pushy calls from poorly trained people. Offices and agents obviously can't communicate. Nearly all my questions have gone unanswered. Words fail me.
Was this review helpful? Yes
-
2
people found
this helpful.
by 'Ninjini' 19/11/2009
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? No
Unscrupulous, do not use. They came in with their promise of a high price sale which would have justified their high commission rate but they didn't keep to their promises. We dropped them and went with another agent howver, they still market my property at less than the asking price and hassle my wife by wanting to send viewers around on a descrete basis!
Stay clear, there are plenty of other agents around that are no where near as bad as Foxtons!Was this review helpful? Yes
-
2
people found
this helpful.
by 'Richo' 5/11/2009
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
I engaged Foxtons to sell my property, blinded by their snazzy marketing and gusto. However, all I got was false viewings (I was home when they told me viewings were 'supposedly' occurring), no feedback, no communication and no help. They are all style and no substance. Do not use.
Was this review helpful? Yes
-
1
person found
this helpful.
by 'Guy Richards' 30/9/2009
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? No
You should be extremely careful using Foxtons. I have been selling my property with them and they lied to me and to the Agent of the proporty I wished to buy regarding the status of my purchaser - broadly they stated he was (i) in funds and (ii) had exchanged on his sale. Both utterly untrue. The result was that I paid
Was this review helpful? Yes
-
2
people found
this helpful.
by 'don'tdoit' 15/9/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Do not under any circumstance use Foxtons. They, as their eloquent young employee described below, do not give a damn about tenants as they "are not being paid a wage" from us tenants. They will screw you at every corner. They will charge you for cleaning, and inventory checking etc without mentioning that you can do this yourself for half the price. They will be friendly with you when they want something (such as wanting to show people around your flat at 2 hours notice) but when you want something from them they are nasty, disrespectful and lazy. Our agent lied about some things our landlord had requested (we had a lovely landlord who we were on good terms with that they clearly hadn't realised) and were constantly twisting the 'facts' of our agreements to suit themselves. They're honestly some of the most disgusting people I have ever had the displeasure to do business with.
Was this review helpful? Yes
-
1
person found
this helpful.
by 'Sam' 3/9/2009
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
Dealt with incompetent & pretentious lettings department from Muswell Hill branch. Stay away from Foxtons.
Was this review helpful? Yes
-
by 'manic' 7/8/2009
- Branch:
- 73-79 Balham High Road Balham
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
User 'manic' rated Foxtons but did not write a review. -
by 'A' 20/7/2009
- Branch:
- 73-79 Balham High Road Balham
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
User 'A' rated Foxtons but did not write a review. -
1
person found
this helpful.
by 'Borum' 1/7/2009
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
I was 2 days away from exchanging contract on the property. Then they told me property went to a cash buyer. They have been telling me they took the property off-market when we agree on the price, but it turns out they are showing the flat to dozens of people. Anyone know if I got a legal case against them?
Was this review helpful? Yes
-
by 'coctailbabe' 18/6/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I have used Foxtons to find my property in Greenford and they were more than helpful. I went for a viewing and fell in love with the property. Dan, Ealing office, kept us informed every step of the way and when my tenancy came up for termination, we used Foxtons again!!
Was this review helpful? Yes
-
1
person found
this helpful.
by 'FoxtonsArePoo' 26/5/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
What a bunch of crooks and liars. I asked if I could have a Sky TV dish put on the wall, after many emails asking if the landlord was okay with it, I was told it was fine to put a dish up. On moving in I found out that it was illegal under council by-laws to put a dish up and that the building had sky sockets anyway which meant a dish wasn't needed. I later spoke to the landlord in person who confirmed Foxtons had never even asked him if a dish could be put up.
Was this review helpful? Yes
-
by 'jstar' 22/5/2009
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
They charge a crazy amount to landlords and tenants alike, but for some reason tenants fall for their glitzy offices, meaning that I can sometimes rent a property out for 20% more with Foxtons than with a private add. This pays for their commission and everything else they throw at you in an attempt to get money. I'd drop them in a flash if tenants would wise up.
Was this review helpful? Yes
-
3
people found
this helpful.
by 'JustinKase' 15/5/2009
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
Everyone we experienced has lied to me, ignored any complaints, been harassing, bullying and threatening to get money for a service that they simply don't or are perhaps too unprincipled to provide. Having purchased a house through them as well...
I wouldn't spit any of the agents if they were on fire. Well, ok, I would but not enough to put the fire out or anything.Was this review helpful? Yes
-
2
people found
this helpful.
by 'Victim' 9/3/2009
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
They are so dishonest it's an absolute joke even my solicitor warned me. The amazing thing is that people keep going back to them! It shows that people are essentially snobs swayed by flash cars & posh offices
Was this review helpful? Yes
-
2
people found
this helpful.
by 'KM' 29/1/2009
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
I only wish I had searched this review site before signing up with Foxtons. I have never used a letting agent before and was initially foolishly charmed and impressed at their can-do attitude.
I have since learnt that once you sign on the dotted line, they are absolutely uninterested in you as a client. I have been made to feel like a complete fool when speaking to them, and given the impression I'm a burden - even though they charge the highest management and letting fees in the area (17% all in). You would think their high charges would relate to high standards in professional service.... (read more)
Was this review helpful? Yes
-
3
people found
this helpful.
by 'Jane' 15/1/2009
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
I have had the luck of being a landlady for Foxtons. If you will rent out or sell your property Foxtons is great, because they will do everything and i mean everything to find you that tenant even though they are not right for you. They have even lied to me on many occasions about the prospective tenants. So, god forbid, I would never wanna have anything to do with them if I were tenants. Even though they have found me nice tenants, they made the life hell for me by lying to me and wasted my time by bringing me people that i would never rent my flat to. Too aggressive.
Was this review helpful? Yes
-
3
people found
this helpful.
by 'Vicky' 1/12/2008
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
The worst service I have ever received. Very expensive. Ended up in a flat with fleas and damp and had to be moved out while they knocked the place down and rebuilt it! Would never use Foxtons again under any circumstances!
Was this review helpful? Yes
-
3
people found
this helpful.
by 'Avoid_Foxtons' 1/9/2008
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
WATCH OUT! The worst scum out there. These guys are cowboys, they will try to rent out flats at at 20-30% premium vs other estate agents, they will push you to place you deposit even if they haven't agreed anyting yet with the landlord, to try to push them into the deal as well. They are all young, inexperienced, aggressive and arrogant. Don't be fooled by the decent website, flashy cars and bar-like offices, avoid this company like the plague.
Was this review helpful? Yes
-
3
people found
this helpful.
by 'Mr Ethics' 19/8/2008
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? Yes
I would'nt use this company. It's ethics and morals are apparently non-existant as they allow rogue traders within their ranks.
They exist because they appeal to greed. All agents are out to get the best for the seller - but using ethical means - this is important to me so for me the are nono.
You've only got to look atr comments on the net and sites like www.wehatefoxtons.com to get the idea.Was this review helpful? Yes
-
3
people found
this helpful.
by 'mobl' 12/8/2008
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
We rented a flat for 1 year which was managed by Foxtons. We would never recommend this agency again.
It is a mess internally, they couldn't find our documents which proved our payment of additional fees, until I went by myself and spoke to a different guy instead of the lady managing the flat. Suddenly everything was in the system! What a surprise....!
Then the flat was promised to be cleaned and bathroom painted before we move in - nothing happened at all! Dirty, dusty, disgusting. After several phone calls somebody came for painting after 3(!) weeks when we moved in! It was done... (read more)
Was this review helpful? Yes
-
3
people found
this helpful.
by 'The Customer' 11/8/2008
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
We have been trying to use Foxtons to find somewhere to rent. Not only do they not get back to you, but they refuse to find you places that you ask to see, and instead try and get you to see an overpriced place you may not have any interest in viewing.
I dealt with the Camden Town branch, someone called 'Dale Peterson'. We received lies saying we could not assess a place on pictures alone and I found the whole sales techniques to be overkill and aggressive, something I found extremely off-putting.
I have also dealt with their Notting Hill branch. Whislt waiting for an agent to arrive... (read more)
Was this review helpful? Yes
-
3
people found
this helpful.
by 'Simon' 14/7/2008
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
We have been looking for a flat to rent in north London. All the time Foxtons kept suggesting properties that were outside of our stated budget. I went to see one of their flats in Camden Town - it was a mess. They can only think about their commission and frankly it is a waste of time even speaking to them. Avoid.
Was this review helpful? Yes
-
1
person found
this helpful.
by 'bbob' 8/6/2008
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
Pretentious, expensive, self important and condescending.
Was this review helpful? Yes
-
by 'Marge' 4/5/2008
- Branch:
- 73-79 Balham High Road Balham
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
User 'Marge' rated Foxtons but did not write a review. -
2
people found
this helpful.
by 'Dave' 28/4/2008
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Cheats and crooks. Make up charges. Lie constantly. Hold up deposits. Never use them
Was this review helpful? Yes
-
3
people found
this helpful.
by 'Olly' 26/4/2008
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? No
You cant trust a word these people say. They are aggressive to the point of offence - pure parasites. I wish eBay would allow people to buy and sell houses directly to cut these scum out. Why should i pay for their plasma screen tvs and silly little cars?
Was this review helpful? Yes
-
5
people found
this helpful.
by 'Outfoxed' 14/3/2008
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? No
Dealing with Foxtons - particularly one strident lady at its Shoreditch office - was one of the worst experiences of my life. I was shouted at, bullied, conned, and lied to. NEVER AGAIN. As for my rating, it should be MUCH lower than terrible. Foxton's should be rated ILLEGAL and IMMORAL.
Was this review helpful? Yes
-
3
people found
this helpful.
by 'Wang' 4/3/2008
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Bunch of money grubbers. Treat you like a prize bull before you sign, then just pure bull after.
Ripped off left, right and center.
Was this review helpful? Yes
-
1
person found
this helpful.
by 'renter' 3/3/2008
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
Waste your time by taking you to viewings of flats that are way beyonfd your measn "oh this is only
Was this review helpful? Yes
-
3
people found
this helpful.
by 'Ann' 18/2/2008
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
An old boyfriend of mine rented a flat under a company tenancy. Leaks in every room, after under a year he walked out - leaving rent unpaid because they'd never fulfilled their obligations to him as a tenant. More people should do this - just communicate your complaints in writing (pref email and ask for "read receipt" so you have evidence), take photos, get the neighbors around so you have evidence. Preferably, just never use them - too much negative publicity so you should know better!
Was this review helpful? Yes
-
3
people found
this helpful.
by 'juliageorge' 13/2/2008
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
We had arranged with an agent from their Canary Wharf office to view some properties on a Sunday morning. He calls early that morning to tell us that he has to cancel all appointments for "personal reasons". We reschedule for Tuesday evening. He calls again on Monday morning to confirm. On Tuesday evening when we arrived, he told us that we had left him a voice message saying that we want to cancel the viewings, and therefore he is unavailable!!!!
Avoid these sleazy characters at all costs! Not to mention that in early telephone conversations we had with him he was trying to get out as much personal information as he could. The most unpleasant character you could ever come across!!!
Was this review helpful? Yes
-
2
people found
this helpful.
by 'dev' 28/1/2008
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
They have been managing my property and charging me crazy prices for getting small repairs done. Since September 2007, I have paid
Was this review helpful? Yes
-
3
people found
this helpful.
by 'Property Guru' 27/1/2008
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? No
I used Foxtons to let my property in Notting Hill, and although they managed to secure a tenant, I found their attitude, fee scale and general service level to be rubbish!!
I remember speaking to my 'lettings agent' - some blonde bimbo, who didnt know how to operate a calculator (!) - and furiously telling her that it was criminal that Foxtons wanted to charge me
Was this review helpful? Yes
-
2
people found
this helpful.
by 'Ali' 13/9/2007
- Branch:
- 73-79 Balham High Road Balham
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
I saw a house with another agent and then with Foxtons by accident, Foxtons were uninterested and claimed the rent was
Was this review helpful? Yes
-
by 'David.' 31/7/2007
- Branch:
- 73-79 Balham High Road Balham
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
After sale fell through with previous agent who then seemed to loose interest in selling my flat, Foxtons came in and sold it in under 10 days for 10 grand more.
They were expensive, but since they got me more money I came out on top.
Was this review helpful? Yes
-
2
people found
this helpful.
by 'musicben' 27/7/2007
- Branch:
- 73-79 Balham High Road Balham
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? No
Incompetent spivs
Was this review helpful? Yes
-
2
people found
this helpful.
by 'zombie' 28/6/2007
- Branch:
- 73-79 Balham High Road Balham
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I would like to give Foxton's a rating less than terrible. They are absolutely horrid.
Was this review helpful? Yes
-
2
people found
this helpful.
by 'mag' 29/5/2007
- Branch:
- 73-79 Balham High Road Balham
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? No
They are like hungry vultures pretending to be well-spoken.
Was this review helpful? Yes
-
2
people found
this helpful.
by 'SAYER' 24/4/2007
- Branch:
- 73-79 Balham High Road Balham
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
Extortionate fees.
Was this review helpful? Yes
-
by 'rentflat' 14/9/2006
- Branch:
- 73-79 Balham High Road Balham
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
User 'rentflat' rated Foxtons but did not write a review.
 Paul showed great perseverance and kept the deal alive. The outcome was that when I eventually found a new property, I was able to complete the sale. Interestingly, my neighbour was selling a flat of the same square footage in the block at the same time: and for £130,000 less than the price Paul had negotiated successfully for me. So, would I recommend Foxtons: what do you think!/&display=popup&link=http://www.allagents.co.uk/review/25172/&redirect_uri=http://www.allagents.co.uk/review/25172/ "Share on your Facebook Wall"){kind=logo}
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=Foxtons are, in my experience, a prime example of how bad an estate agent can be. Friendly, talkative staff, a flashy fleet of cars, a great looking website, and awful, awful service.
My property was officially "managed" by Foxtons. In practice this meant the problems we repeatedly reported - such as a broken oven, a window jammed open, etc. - were ignored for over six months. I awoke one morning towards the end of our tenancy to be greeted by a Foxtons agent and two prospective tenants, who had let themselves in to look around, unannounced. Of course, months later they still have our deposit, and with a general lack interest from their end, it is looking unlikely it will be returned in any form.
Their sky-high fees are worth noting too - whatever you expect, you\'ll be surprised. I\'ve found you can do significantly better with any other estate agent. There is a reason their fees are difficult to find on that website.
I would never use Foxtons again, but I suspect many people caught in their trap are first-time tenants in London. If this is you, please, before you sign, think again about the big, glass-fronted offices, the fleet of cars, and the great looking website - and rest assured you will be paying for it all.
As a final note, I\'d also say that the recent rash of 5 star reviews on this site - for an agent previously getting 1s and 2s - looks a bit suspicious. Perhaps they have improved suddenly - or perhaps an email went round the office. Be sure to read the earlier reviews too. There are a LOT of them./&display=popup&link=http://www.allagents.co.uk/review/24334/&redirect_uri=http://www.allagents.co.uk/review/24334/ "Share on your Facebook Wall"){kind=logo}
, we\'ve never known anything like it!
A great team!
All the best and I\'m sure we\'ll be in touch when it comes to selling next time (although that won\'t be for a while, my nerves need a rest!).
Kind regards
Susie/&display=popup&link=http://www.allagents.co.uk/review/24063/&redirect_uri=http://www.allagents.co.uk/review/24063/ "Share on your Facebook Wall"){kind=logo}
 and one wonders billing the landlord for all of them? They have ruined relations with a very lovely owner. Tried to extort money by "clauses" in the contract that whoopsie aren't there. Really a crooked stick in our experience. For tenants or landlords absolutely awful. Avoid like the plague!!
[[EDIT ORIGINAL END]]
These people have been appalling. Sending 3, 4, people to examine some problem that could be fixed with one visit (after months of getting them to look at it) and one wonders billing the landlord for all of them? They have ruined relations with a very lovely owner. Tried to extort money by "clauses" in the contract that whoopsie aren't there. For tenants or landlords absolutely awful. Avoid like the plague!!/&display=popup&link=http://www.allagents.co.uk/review/23540/&redirect_uri=http://www.allagents.co.uk/review/23540/ "Share on your Facebook Wall"){kind=logo}
. Hopefully they won't ever have to do that again!
This seems to be the difference between Foxtons and other agencies. They go the extra mile and just do not give up. If their rate is slightly higher than some other agencies they are still worth every penny because the moment you hire them you can be absolutely sure they will get the job done and if they can't then no-one can. They were amazing./&display=popup&link=http://www.allagents.co.uk/review/21312/&redirect_uri=http://www.allagents.co.uk/review/21312/ "Share on your Facebook Wall"){kind=logo}
 who was outstanding. We felt as though their sole mission was to find us a home. They were extremely quick in understanding what we were looking for – even before we could articulate it to them./&display=popup&link=http://www.allagents.co.uk/review/20828/&redirect_uri=http://www.allagents.co.uk/review/20828/ "Share on your Facebook Wall"){kind=logo}
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=I have had the MOST HORRENDOUS time dealing with this company. There is no communication between the offices, department and even the agents in the same office. I caught them out lying where they convinced me the landlord had given permission for viewings from his agent and 'very good friend' Andy, but then got a text from the landlord to say "do not let those snakes in".
Furthermore over a space of 2 days, I got a call from Tom to say I was being evicted, Helen to say the rent was overdue and then Natasha to say that her and Emma were doing viewings. I had Emma from North finchley office actually shout at me when I said I did not want her to do viewings without me there (a fair request agreed with the landlord) and found Natalia in my flat doing a viewing once when I had said I would be out for the evening!
This was towards the end, at the start, they refused to clean the flat or get us the parking permit from the landlord amongst many other complaints. I had gone up the formal complaints chain as per their website to the area director and have no time to do it again but I would not recommend this firm to anyone.
When a company grows, measures need to be put in place to ensure consistent service and the fact they work as a firm and not as individuals which is a concept this ridiculous company has not come to terms with. They are rude, liars, and inefficient ( unless it is to collect rent when they can call 20 times a day!).
Over my two years renting, I can name 15 people who have called, text and emailed me. How hard is it to have one account manager who actually knows what is going on rather than have sales ONLY deal with viewings, finance ONLY deal with payment, maintenance ONLY deal with issues and account manager ONLY deal with renewals!?/&display=popup&link=http://www.allagents.co.uk/review/20813/&redirect_uri=http://www.allagents.co.uk/review/20813/ "Share on your Facebook Wall"){kind=logo}
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=As a "First Time Seller "I found them quite impressive, when valuing my property, giving me assurance they can do better than other agents, giving me one of 200 0%, veiwers were far between, and only had 2 in the 4 months i was with them.
feedback which i was assured i would get never happened, i had to keep chasing them up, by sending emails, which were ignored, phonning numbers supplied to me but were all going to voice mail, which took days to reply to me,
i was given a time frame of my 0%, i had 2 weeks left where they eventually contacted me, giving me old feedback, with stupid excuses, to reduce a large amount for cosmetic reasons, when i asked why should i reduce,
for others to re-arrange or decorate to their style, as it was valued at the price i was given allowing for all this, i was then given a run down on other properties by other agents,who have lower prices
little do they know i kept a check on what houses were being sold at in my area including the price, so they lied about it, they also lied about the 2 veiwers i had,
by saying the last couple wanted to change things for there grandkids to stay? i told them it was a young couple with no kids let alone grandkids,
The first elderly couple turned up at my door with an agent without prior booking, the agent insisted she booked a day and time with me,
Veiwers wanted to veiw even thou i wasnt prepared,(i got no apology) the feedback i got there was they wanted 2 seperate rooms not a through lounge and they smelt cigarrette smoke,and i should useing sprays or candles,
i told her it was my home and i could smoke in it, and they should try booking in the future,PLUS THE ROOMS WERE TOO SMALL?
once the 0% agents feeds time was up.they decided to contact me pushing to reduce, and changing the price on their website within seconds without me agreeing, which i kept saying i could not afford to do,
i then rang the agent it went to voice mail saying she would not be back in the office till the following week? another lie as she was in the office, i rang more numbers given to me all went to voice mail, i then sent emails
asking them to remove my property, they starting phonning me, so it was payback time, i ignored till i calmed down and was ready to return there call to get voicemail again, where i had to send another email, for them to call
i was then informed i could not use other agents for 4 weeks, when i first went with Foxtons, they did wait 2 weeks for me to remove from previous agents..
Foxtons are not to be trusted. full of lies once they have you on there books they do nothing, they seem to be out to add as many as possible round the olympics area, making it goof for them,
all at a high price, and ruinning other agents.. my experiance with them has been a nightmare..DO NOT USE THEM../&display=popup&link=http://www.allagents.co.uk/review/19325/&redirect_uri=http://www.allagents.co.uk/review/19325/ "Share on your Facebook Wall"){kind=logo}
. Elliot is friendly, professional and expresses sincere understanding of your needs as a person and a tenant. I found him a delight to work with - he kept in touch on a regular basis without intruding and provided me with excellent market and property knowledge. I've found other agencies as treating you as just a numbers game to them, whereas I can honestly say, Elliot gave you the VIP treatment. He's a rare breed! Their office is located just a thirty second walk from the left of Blackheath Station which is handy if you're unfamiliar with the area. Head down there or to any Foxton's office - they're leaders in the property market for a reason!/&display=popup&link=http://www.allagents.co.uk/review/19261/&redirect_uri=http://www.allagents.co.uk/review/19261/ "Share on your Facebook Wall"){kind=logo}
 worked really hard to, firstly, find us a buyer, and secondly, to keep the buyer, despite various issues. I've been involved in close to 15 buying/sellingtransactions over the last 19 years; never said this about an estate agent, and never thought I would, but on this occasion, he really earned his fee!/&display=popup&link=http://www.allagents.co.uk/review/19159/&redirect_uri=http://www.allagents.co.uk/review/19159/ "Share on your Facebook Wall"){kind=logo}
. I'm not sure I like the offices themselves, seems like they're trying a bit too hard. Still, can't fault the service. They've been good at keeping us in the loop and moving things along swiftly./&display=popup&link=http://www.allagents.co.uk/review/19132/&redirect_uri=http://www.allagents.co.uk/review/19132/ "Share on your Facebook Wall"){kind=logo}
. We've also noticed they can be flexible with the truth - they'll tell you something has only been on the market for a month or two, but look online and you find its been for sale for much longer. Most of the stuff that we've been shown by them seems to have an obvious reason why it might be difficult for an estate agent to shift: for example it is at least 10-15% overpriced, with one flat on the market for nearly 25% more than a similar property recently sold for in the same building. On another occasion a flat was advertised as being nicely presented, and had attractive photographs - but on viewing, the property was in an appalling condition. Our agent also ignores phone calls & emails and is slow to respond, and has not been especially accommodating in terms of fitting in viewings when convenient for us. I just don't know how they justify charging sellers more than anyone else./&display=popup&link=http://www.allagents.co.uk/review/19110/&redirect_uri=http://www.allagents.co.uk/review/19110/ "Share on your Facebook Wall"){kind=logo}
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=Very professional overall service, with minor glitches. Their website is the best real estate website I have ever seen in my life, user friendly with every information possible. Their policy of not sharing any commissions makes them the best on the properties they run. There is one thing you have to be careful though, and thats for everyone out there trying to rent: read the contracts, and don't allow them to insert clauses that will not be in your favor in the future. In this particular point, their are very "landlordrised"./&display=popup&link=http://www.allagents.co.uk/review/17399/&redirect_uri=http://www.allagents.co.uk/review/17399/ "Share on your Facebook Wall"){kind=logo}
 they said that they take a 'good will' policy over these issues and always trust the landlord has everything sorted. How professional.
Further more, because there was no planning permission, there was also no sound proofing. For months we have been able to hear everything from the flat above resulting in many sleepless nights. When we contacted Foxtons about this the only thing they could muster the energy to find out, was that the landlord was not 'pleased' with our request for soundproofing. It has not been followed up further.
This is an attitude that Foxtons continues to display. Today I have a bird stuck in our chimney, Foxtons have refused to help as the landlord doesn't want to pay to have a fireplace board taken off - which apparently will cost £100! I find this hard to believe as it is a piece of hardboard. I raised the point that if this bird then dies in there the flat will then stink if rotting pigeon. Foxtons say they will deal with that if it happens but we shouldn't be able to smell anything. Great. So now I sit and wait for the bird to die, as it cannot be rescued, and then wait for the smell to penetrate into our flat.
I am at my wits end with Foxtons, and these are only a few of the ways they have continued to make our lives difficult.
I will NEVER use them again, and will advice everyone I know to do the same./&display=popup&link=http://www.allagents.co.uk/review/17376/&redirect_uri=http://www.allagents.co.uk/review/17376/ "Share on your Facebook Wall"){kind=logo}
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=Absolutely useless!
Their tenant fees are an absolute bloody joke !! They charged me £400 the admin fee - the "polished" agent says that is to cover the referencing cost, cleaning of property and inventory - however, they've done no bloody reference cost as they didnt take any details off me as I "looked allright" , no inventory was ever done and not to mention the cleaning!!
The day I had to move in, the agent said he will meet me at the property to hand me the keys - fine - I was there at 6 pm agreed time and the agent didnt come until 7 pm ( it was bloody raining outside).
During the tenancy I called them several times to come in and have an inventory done - they made me wait 3 times for someone to come in, but no one ever did.
AT the end of the tenancy, they CHARGE YOU 20 quid to give you a reference!!! Where did that came from?!?!?!
Fancy cars, tailored suits but bloody useless!
Would not recommend/&display=popup&link=http://www.allagents.co.uk/review/17098/&redirect_uri=http://www.allagents.co.uk/review/17098/ "Share on your Facebook Wall"){kind=logo}
, 3. Charge me for check out costs because they couldn't reclaim it from the tenants and 4. Palm you off to anyone and everyone who bothers to pick up the phone.
You might receive slightly higher rents but they'll treat you like dirt. You'll end up being screwed by them somehow.
Avoid like the plague./&display=popup&link=http://www.allagents.co.uk/review/16994/&redirect_uri=http://www.allagents.co.uk/review/16994/ "Share on your Facebook Wall"){kind=logo}
 job.
The problem is with a job like this, is that you have to be very ruthless and competitive, which leaves no room for politness and good customer service.
Foxtons are clearly ruthless, as they don't give a damm about how you (the existing tennant) are treated. With any vacancy being leached on by several property agents at a time.
We have come to the end of our tennacy, and both my flat mate and i are no longer dealing with Foxtons after this contract ends, however it hasn't stopped us being involved in their search for a new tennant.
They contstantly ring you to try and get access to the property, even though they are clearly aware that you are at work. When you do pick up and advise them of this, they still tried to arrange a 'during office hours' visit??!!
When my house mate returned one evening to the flat after work, she found a letting agent with a couple standing outside the flat. She said she was unaware that any viewings had been booked, but he forcefully said that he had spoken with me on a couple of occassions and agreed that someone could come in. This was a complete fabrication, and put my flat mate in a difficult position with the prospective new clients standing close by listening to the Foxtons moron lie after lie. The day after they then tried to play myself off against my house mate by calling me up and saying 'I know what words came out of my mouth, therefore i know i'm right'.
If you want to be treated correctly, efficiency and spoken to by a team of people who are willing to help you, then DO NOT LET OR BUY OR SELL WITH FOXTONS./&display=popup&link=http://www.allagents.co.uk/review/16645/&redirect_uri=http://www.allagents.co.uk/review/16645/ "Share on your Facebook Wall"){kind=logo}
, arranged a Surveyor for me, an Architect, and as well as organising the Furniture Removal they even took the time to arrange for local charities to collect books and bedlinen from the property for me. I cannot thank them enough. Well done./&display=popup&link=http://www.allagents.co.uk/review/16241/&redirect_uri=http://www.allagents.co.uk/review/16241/ "Share on your Facebook Wall"){kind=logo}
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=As a "first time seller" I wanted to use a company that I felt would take all concerns off my shoulders. Foxtons being a large (and as far as I was aware, reputable) company in the area, seemed to fit the bill. I was impressed by the representative that came to value the property, and although their fees were somewhat higher than everyother quote, they seemed confident that they could achieve at least 10% above the figure that the other agents could achieve. When asked how they get higher sales prices I was informed that their "aggressive" marketing and sales skills means they get higher figures.
I quickly discovered that I had been duped as viewings were few and far between. Everytime a viewer cam around they told me the same thing - that the second bedroom was too small - almost making it sound like it was my fault. Clearly the second bedroom was the same size as it was when they valued the place so why not give me a market price for a 2 bed place with a small bedroom?
Eventually they recommended I reduce the price to the same figure that all the other agents said. As I was now paying a considerably higher fee for the same asking price I decided to swap agents. My sole agency agreement had ended but they still made it incredibly hard to terminate it.
In the end I sold hassle free within 3 weeks through a "traditional" agent for the new asking price that Foxtons had suggested but payed less than half the fee!
Who do these cowboys think they are? Reminds me of the film Boiler Room - Avoid like the plague
John/&display=popup&link=http://www.allagents.co.uk/review/15950/&redirect_uri=http://www.allagents.co.uk/review/15950/ "Share on your Facebook Wall"){kind=logo}
 it should then be to you 2 days later, I found that they fully intended to use this 10 day period that they state and every time I called up I had this thrown in my face, can you imagine the amount of interest they will earn on all their clients money? I know for a fact that they had this money at the latest on the 2nd and I finally received it on the 9th. You do the math!
On one of my daily calls as to where the rent was I was told, 'well we have alot of clients and we cant deal with all of them in 1 day' i actually laughed at the operator cos it just confirmed the contempt with which Foxtons hold their clients.
Terrible!/&display=popup&link=http://www.allagents.co.uk/review/15784/&redirect_uri=http://www.allagents.co.uk/review/15784/ "Share on your Facebook Wall"){kind=logo}
 that Foxtons were the right choice for a difficult market. He was right.
After we switched to Foxtons, Tim was always in touch and always looking for ways around the difficulties we faced. In the past week alone there was a remarkable moment when Tim single-handedly found a solution that our solicitor, our buyer's solicitor and the managing agent were not able to see. He created a way forward which resulted in the final exchange on our flat within 12 hours!
Bravo Foxtons!/&display=popup&link=http://www.allagents.co.uk/review/15644/&redirect_uri=http://www.allagents.co.uk/review/15644/ "Share on your Facebook Wall"){kind=logo}
 to live in flat that was not cleaned before i moved in, had mice, and simple procedures such as light bulbs weren't working. I also moved in and there mold in the bathroom, which i had to buy industrial cleaners and clean myself. There were no curtains provided in the front room (I am a women living alone) and the window was larger than standard ready made curtains, so had to provide custom made curtains for myself.
We live in the 21st Century and there is NO possible way for me to get digital TV without having a subscribing (and paying for) a sky dish.
When i reported the rodent infestation, they sent a half hearted company round, who put poison down and in the end I had to literally catch the mouse myself, a health hazard if there ever was one.
They also threatened me with legal action over a shortfall in rent, even though i paid 12k upfront plus a 6 week deposit. When i asked how much the monthly standing order should be set up for they told me the wrong amount and then threatened legal action over the short fall....
They are without doubt the worst, most unprofessional, incompetent, avaricious, arrogant company I have EVER dealt with. Do NOT touch with barge pole./&display=popup&link=http://www.allagents.co.uk/review/21946/&redirect_uri=http://www.allagents.co.uk/review/21946/ "Share on your Facebook Wall"){kind=logo}
. i have never been so impressed with the personal service and efficiency from a gentleman called Pavel Borunov from the kings road branch, he was transparant, honest and thoughtful when finding properties that suited my needs, and not wasting my time viewing over-budget or irrelevant properties.
He didnt hassle me to make my mind up, which all others did in a far too aggressive way (not the other Foxtons gentleman but the rest), he was honestly a breath of fresh air in a scenario i often despise and prolong- dealing with him was a true pleasure./&display=popup&link=http://www.allagents.co.uk/review/15353/&redirect_uri=http://www.allagents.co.uk/review/15353/ "Share on your Facebook Wall"){kind=logo}
 and Adam's spot-on pricing.
I am also grateful to Richard Waind for the proactive telephone call which led to my decision to carry out works on the flat with a view to letting./&display=popup&link=http://www.allagents.co.uk/review/14888/&redirect_uri=http://www.allagents.co.uk/review/14888/ "Share on your Facebook Wall"){kind=logo}
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=Awful, awful, AWFUL people.
Foxtons have no moral standards whatsoever, they work for profit only and do not care the slightest if their customers end up unhappy.
I lived in a Foxtons-managed flat for two years, and although the boiler was constantly malfunctioning, Foxtons did not take any actions because they could never "get hold of the landlord".
After two cold, hot-water-deprived winters, I decided to move out. Although they knew there was an on-going issue with the property, they kept bringing potential tenants for viewing every day, even on Saturdays. With an hour notice. One particular Saturday I was tired and wanted a lie-in, so I told the agent I didn't want them to come around. They rudely persisted: "Why not? It will only take a minute", it was extremely unpleasant experience.
Their relentless effort paid off and amazingly, Foxtons found new tenants to replace me a day after I left. Those poor new tenants, moving into a property with a malfunctioning boiler, they don't know what's ahead of them...
And because I left before the end of the agreed tenancy, I had to pay the penalty. I left early, BECAUSE the property was poorly managed - yet Foxtons ended up with profit and I lost out.
A lesson in life, I suppose... Always research the company, before you get in a relationship with it!/&display=popup&link=http://www.allagents.co.uk/review/13778/&redirect_uri=http://www.allagents.co.uk/review/13778/ "Share on your Facebook Wall"){kind=logo}
 discussed, because the agent left on holiday for a month and neglected to tell anyone else in the office what the agreed procedure was, leaving one of us with exorbitant foreign credit card fees.
- We never heard from that agent again when he was called out for his mistake, and it took weeks to resolve with whoever felt like processing the correct paperwork in that office.
-When showing the apartment to potential renters, they bombarded us with unannounced visits. They were defensive and rude when we rejected an unannounced viewing at 10pm on a weeknight. They lied about calling ahead of time
-They failed to provide the correct date on our termination of tenancy, causing delay in closing out several direct deposits for bills at that property.
-They have failed at refunding our security deposit over a month after we vacated the property, and have ignored all communication to get it done./&display=popup&link=http://www.allagents.co.uk/review/13593/&redirect_uri=http://www.allagents.co.uk/review/13593/ "Share on your Facebook Wall"){kind=logo}
, handed in our notice for our current flat, signed the contract, sent references, paid a deposit, months rent and agency fees, only to find out that the landlords wouldn't sign the contract unless we paid more each week. Foxtons happily took our money before the landlords signed the contract, we don't know if the landlord ever even agreed to our offer in the 1st place. Both the agent and manager were so so rude when we asked to see paperwork explaining that this was legal. We were then told that our complaints were taking up too much of their time. Though we lost out on a great flat, and precious time looking for a new place, I'm actually really glad we didn't end up living there, I can't think of anything worse than having to deal with them ever again./&display=popup&link=http://www.allagents.co.uk/review/13219/&redirect_uri=http://www.allagents.co.uk/review/13219/ "Share on your Facebook Wall"){kind=logo}
 In spite of my request to be present at the check-in inventory, Foxton's surprised me by handing me a report prepared in my absence. The report listed items not present in the property and was oblivious to existing damage in the property. I am fortunate to have a lawyer as a friend who quickly helped me to draft an ammedum to the inventory, secondly I was fortunate to have a decent landlor who accepted the amendments. Foxtons' process was lacking in profesionalism.
2) I began to get calls asking if I would renew my lease three months before the expiry of a one year leas (when the contract says two)
3) Foxtons showed the property without my prior permission to conduct a viewing
4) After complaiing about this, Foxton's interpretation of reasonable time (to warn on a viewing) was I discovered somewhere between 4 hours and 20 minute (not kidding)
5) It has been three weeks since moving out and in spite of the landlord and myself having agreed deductions I am still yet to see my deposit monies. Foxton's keeps on coming up with one excuse after another.
I have rented several times in my life. I have only had one bad experience and it is this one. Foxton's are in my view cavalier, unprofessional, overly aggressive, and I am shocked by how they violated the clauses regarding viewing. I felt violated and distressed when I found out they had conducted viewings without my permission. Stay clear from this company./&display=popup&link=http://www.allagents.co.uk/review/12929/&redirect_uri=http://www.allagents.co.uk/review/12929/ "Share on your Facebook Wall"){kind=logo}
 - almost one weeks rent.
The property was not too high standard and delivered to me with dirty undefrosted fridge and unhygienic old carpet.
I met the landlord a few weeks later when he had to do some repairs at the premises and he confirmed to me that it was not true that he had demanded a better offer from me and he did not have a better counteroffer from any other party and told me that Foxtons were playing games. So I had paid more for the flat than I should have.
When I left the property Foxtons told me there would be no deduction from my Deposit.
After I vacated the premises they made a £208 deduction from my deposit and said this was due to the "professional clean". As the property was not too standard in cleanliness terms when I moved in then I should not be liable for a "professional clean" when I moved out, therefore I asked for the full deposit to be returned but no one has replied or returned the balance of my deposit.
My advice to all is to avoid Foxtons at all costs./&display=popup&link=http://www.allagents.co.uk/review/21718/&redirect_uri=http://www.allagents.co.uk/review/21718/ "Share on your Facebook Wall"){kind=logo}
, I m still currently in mediation with their formal complaints department to at least not let her get away with her behaviour.
Conclusion is the same - AVOID if you can! Unfortunately, it is so difficult to find a property in London that sometimes you cant but just sign up with all agencies. But if you have a chance at all then really, really - AVOID Foxtons!!/&display=popup&link=http://www.allagents.co.uk/review/12645/&redirect_uri=http://www.allagents.co.uk/review/12645/ "Share on your Facebook Wall"){kind=logo}
, but Foxtons manage to provide equally bad pre-sales service too. I've rented one property from their Canary Wharf office for 5 years and I'll give you the highlights:
- Dishwasher didn't work for a year
- Shower leaked through the ceiling for the first 4 years
- No shower door the entire time
- Foxtons do not reply to phone calls or emails
- Unexplained deductions from the deposit
And this was from a 'Managed' property, which is supposed to be a superior service. They have such a high turnover of staff that you're lucky if you speak to the same person twice.
I hope this helps people not make the same mistake we did./&display=popup&link=http://www.allagents.co.uk/review/12562/&redirect_uri=http://www.allagents.co.uk/review/12562/ "Share on your Facebook Wall"){kind=logo}
 when we booked to see a property, we were told the only time he (Andrew, a South African guy) can show us the property is Sunday morning at 8:30. We were kin to see it so agreed to the time. He then spent almost 3 hours driving us (claiming showing us the area) around and showed us 3 other properties which are all 100k over our budget, then turned around said “sorry we ran out of time, I have the next client waiting and have to show you the flat you want to see some other time”. We lost that property as we had to go with a different agent to get to see the property and by then there were already 2 offers on the table. Should have known then that Foxtons is a big “no no” – they do have very nice website to attract you in though.
We then (stupid enough) used Foxtons Streatham High road branch (told them the story and they said they will change our mind about Foxtons) put in an offer for a property in Tulse Hill (London), the property is lease hold and has a high service charge (£190 per month), as part of the deal, Foxtons informed us that the vendor has agreed to pay for 6 months service charge post completion. Foxtons was very pushy (there were 2 agents dealing with us Tom H and Chris R, Chris was extremely rude to us) and tried to get us to pay for the survey before the draft contract was agreed. 3 months into the purchase, we received an email from the vendor’s solicitor saying neither the vendor nor her solicitor has heard about the “6 months post completion service charge”. We challenged Foxtons and they got into a panic, Foxtons then tried to bully us and told us the vendor would pull out the deal if we don’t agree to their terms that no 6 months post completion service charge would be included in the agreed price. I told them to go ahead with it, until this day they still chasing us for an alternative solution (well...they can get lost)
We were misled to a material degree which is illegal, so if they are bad enough to do illegal stuff then it gives you a good indication how bad things are with Foxtons.
So if you don’t want your property purchasing/selling experience turn into a nightmare (like ours) then avoid Foxtons at all cost./&display=popup&link=http://www.allagents.co.uk/review/15091/&redirect_uri=http://www.allagents.co.uk/review/15091/ "Share on your Facebook Wall"){kind=logo}
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=Deceitful, conniving and impolite.
From the start of our tenancy, five and a half months ago, till now, only two weeks till the end, our experience with Foxtons has been diabolical.
Moving in:
1. We were rushed into signing a lease, and to top that conned into thinking there was a bid \"slipped in through the door\" over Christmas, so we should up our offer if we want to secure it. Stupidly we did. 2. Flat was not professionally cleaned. There were pins in the carpet that went through my fiance\'s feet. Glass panes of the window were lying around as were the screws. The walls were stained. We complained and then had cleaners in but it was too late as we had already moved our belongings in.
3. The windows are broken and have been jarred shut for the entire duration of our tenancy and despite many complaints and requests to have them fixed Foxtons still has not had them fixed. This could be a combination on Foxtons\' poor management and an inconsiderate and negligent landlord.
4. Now that the flat is back on the market with us having given our notice in, they have started marketing relentlessly, walking into our apartment without any notice, or ringing the doorbell. Having complained again and again they still carry on doing so.
Do yourself a favour and go with Marsh & Parsons, FW Gapp or Carter Jonas in the area./&display=popup&link=http://www.allagents.co.uk/review/11471/&redirect_uri=http://www.allagents.co.uk/review/11471/ "Share on your Facebook Wall"){kind=logo}
 to Foxtons! I wish I read these reviews before signing them up to let out my house. Predictably the promissed the earth during "valuation" and then chased me for months saying they are the best, they have lots of corporate clients and they won XYZ award. The person giving that award should be castrated - for misleading the general public! They took 4 months (1) and over 70 viewings to rent out a perfectly good house in a desirable location. They put pressure on me to reduce their originally inflated price and didn't give me any good advice (I found myself that a simple redecorating of 1-2 rooms would have done the trick quicker). In the end they found me a rubbish tenant at the break even price (only just covers my interest free mortgage), so when I am back from overseas I will have to shell out to refurbish the place and I am obviously making zilch profit and big zero of a nest egg to cover my future expenses! the money tentants pay are gobbled up by extortionate fees that Foxtons grab straight away (all payable to them from day one for the duration). And the "managed" bit is a con. I had to go for it as I am not around at the moment. The tenant flooded the kitchen downstairs in April and they still haven't got the estimates for the insurance company in July. I feel sorry for the tenant but even worse for my ruined ceiling! If I can only wriggle out of the contract with them, I would close that chapter and forget them as my worse nightmare, but the saga continues sadly as they have now overpaid my tax (there was no tax to pay, only losses) and charged me 120 quid for the priviledge! For your own sake, avoid!/&display=popup&link=http://www.allagents.co.uk/review/11394/&redirect_uri=http://www.allagents.co.uk/review/11394/ "Share on your Facebook Wall"){kind=logo}
 I am willing to pay double just to avoid working with them. I have to add Shoreditch office was especially horrible! I was considering launching a website like fuxtons and publish all the mailings with the company - they are that bad!
[[EDIT ORIGINAL END]]
They are horrible. I had screaming arguments over the phone with them. We rent 8 apartments for 3 months with them and it was a horrible horrible mistake. My boıiler failed like 20 times, the apartment which was supposed to be professionally furnished literally had one dirty sofa and a 30 year old TV on the ground. All my colleagues had massive problems and Foxtons never helped or cared. Right now I am again in search for 8 apartments in London and even if they had the best offer (they don't) I am willing to pay double just to avoid working with them. I have to add Shoreditch office was especially horrible! I was considering launching a website like fuxtons and publish all the mailings with the company - they are that bad!/&display=popup&link=http://www.allagents.co.uk/review/21576/&redirect_uri=http://www.allagents.co.uk/review/21576/ "Share on your Facebook Wall"){kind=logo}
 First, the agent took an advantage of the fact that the property was unfinished and told us a series of lies regarding the property (This will happen, that will happen, etc.). When the truth was revealed and the agent was confronted, the said agent mysteriously left Foxtons, and Foxtons denied any liability of their ex-employee\\\'s action.
2) Then, they kept moving the agreed move-in date weeks after weeks, to the point where I ended up homeless (I had to leave my old flat, but the new flat managed by Foxtons was still not ready). They had the nerve to suggest to me \\\"Why don\\\'t you hire a Self Storage for your belongings, and check in to a hotel until the property is ready?\\\"
Un-freaking-believable.
In one word, AVOID!/&display=popup&link=http://www.allagents.co.uk/review/10859/&redirect_uri=http://www.allagents.co.uk/review/10859/ "Share on your Facebook Wall"){kind=logo}
 the tenant is refusing to leave despite her contract having ended and 2) the landlord has extended the current tennants contract - either way meaning that Foxton\\\'s have not adhered to the terms of our contract, and should surely provide us with alternative accomodation for any amount of time within the contract that we are not able to live in the property.
Having made several phone calls to try to resolve this issue we have been told that there is nothing that they can do, it is apparently the landlords responsibility, whose details they will not provide us with.
This has created huge problems for us as we are all starting internships in London and have been left effectively homeless for 2 weeks, and been told that the current tenant may not even move out at that point.
This is a beyond ridiculous situation and Foxton\\\'s have been of little help now they have our money in the bank./&display=popup&link=http://www.allagents.co.uk/review/10615/&redirect_uri=http://www.allagents.co.uk/review/10615/ "Share on your Facebook Wall"){kind=logo}
.
The manager in this branch, Ed is a complete asshole and sides with the landlords over tenants. Its obvious from his mentality and thought process.
Avoid them like the plague if you know whats good for you.
use KFH or Dexters instead
[[EDIT ORIGINAL END]]
Avoid Foxtons!
They are incredibly pushy and will try and get you to sign ASAP, they don't seem to know the properties very well and are happy to take you around when its their first visit as well.
I made an offer on a property, they had us back in the office within the hour to sign contracts and wanted us to send money ASAP. The next morning we got a call from them telling us the landlord wanted more money as he had been given a better offer. They couldn't give any details of the offer so I thought it was BS and didn't want to pay more anyway. I'm just glad we hadn't sent any money (we almost did).
The manager in this branch sides with the landlords over tenants. Its obvious from his mentality and thought process.
Avoid them like the plague if you know what's good for you.
Use KFH or Dexters instead./&display=popup&link=http://www.allagents.co.uk/review/10234/&redirect_uri=http://www.allagents.co.uk/review/10234/ "Share on your Facebook Wall"){kind=logo}
 do NOT ever contemplate this agency. They will lie to you, frustrate you and steal your money. If only there was a way that people like this would vanish.
Buyer Beware. Please do not be another Foxtons Victim.
[[EDIT ORIGINAL END]]
This company are the worst bunch. Unfortunately nothing I can say here is new - it has all been said before and silly me, I did not review their performance till I encountered the agents form hell.
I was rented an apartment for 1055 per week. They have taken my money and a direct debit mandate and I cannot live in the apartment due to damp carpets, no hot water and a host of other problems. They refuse to take my calls and brush me off with canned responses designed to intimidate and delay the tenant. They have refused to provide me the landlords details and I know that there are other ways to get it but as I understand this is against the law and why would they refuse me access to the landlord unless they are doing something really shady.
I must caution you (while I am now living in a hotel and not the apartment I paid them good money for) do not ever contemplate this agency. They will frustrate you. If only there was a way that people like this would vanish.
Buyer Beware. Please do not be another Foxtons Victim./&display=popup&link=http://www.allagents.co.uk/review/9912/&redirect_uri=http://www.allagents.co.uk/review/9912/ "Share on your Facebook Wall"){kind=logo}
. No one ever cared to check. I have sent in three reminders.
Now when I complained, they found mould in the bathroom. Owner says no ventilation and should have made sure there was proper ventilation. There are no ventialtion fans and the only way was to keep the window open during the peak winter. He has given me a large 3 digit quote to be deducted from my deposit.
Kitchen light fixtures almost fell off and there were sparks flying from one of the switches.
Oven is for damp storage only!!
I am sure they would gobble up most of my deposit. The address is mentioned below, so that if at anyone plans to rent it and happens to read this review - they know what they are signing up for.
97 Rosslyn Crescent, HA12SA
[[EDIT ORIGINAL END]]
I wish I had read these reviews earlier. Moved into London a year back. Crunched for time and Foxtons did a good job of showing me a couple of places. End of the good part.
The place I rented was shambolic to say the least. Anything could fall off at any time.
Winter came and we realized the insulation was not a word in the house dictionary. Radiator was moody. The only constant part of the chill inside the house. Radiator was checked but turned out to be fine!! Never knew that even though there was no heat radiating, it could be graded fine.
Complained 4 months back that there was a a possible leak in the bathroom. The mats got frequently wet (trust me, I know how to use a bathroom!!). No one ever cared to check. I have sent in three reminders.
Now when I complained, they found mould in the bathroom. Owner says no ventilation and should have made sure there was proper ventilation. There are no ventialtion fans and the only way was to keep the window open during the peak winter. He has given me a large 3 digit quote to be deducted from my deposit.
Kitchen light fixtures almost fell off and there were sparks flying from one of the switches.
Oven is for damp storage only!!
I am sure they would gobble up most of my deposit./&display=popup&link=http://www.allagents.co.uk/review/9208/&redirect_uri=http://www.allagents.co.uk/review/9208/ "Share on your Facebook Wall"){kind=logo}
 were bombarding me with phone calls. Their sales tactics were way too aggressive and pushy which was a turn off. Not only that, they contacted my landlady right away and told her that I was planning to move out and that there were others interested in moving into the flat so she should call Foxtons asap! That was completely out of line so I deregistered with Foxtons right away. I would not recommend them to anyone./&display=popup&link=http://www.allagents.co.uk/review/8524/&redirect_uri=http://www.allagents.co.uk/review/8524/ "Share on your Facebook Wall"){kind=logo}
. I'd strongly reccommend./&display=popup&link=http://www.allagents.co.uk/review/6198/&redirect_uri=http://www.allagents.co.uk/review/6198/ "Share on your Facebook Wall"){kind=logo}
 and will argue until the end to make money from you, even when they are in the wrong. They have zero substance./&display=popup&link=http://www.allagents.co.uk/review/4254/&redirect_uri=http://www.allagents.co.uk/review/4254/ "Share on your Facebook Wall"){kind=logo}
, no feedback, no communication and no help. They are all style and no substance. Do not use./&display=popup&link=http://www.allagents.co.uk/review/3353/&redirect_uri=http://www.allagents.co.uk/review/3353/ "Share on your Facebook Wall"){kind=logo}
 in funds and (ii) had exchanged on his sale. Both utterly untrue. The result was that I paid /&display=popup&link=http://www.allagents.co.uk/review/3081/&redirect_uri=http://www.allagents.co.uk/review/3081/ "Share on your Facebook Wall"){kind=logo}
. You would think their high charges would relate to high standards in professional service. Not so.
You are never able to deal with the same agent twice as they move on from the company so quickly. I have received invoices relating to their other clients. My biggest tip if you do decide to use this company is to watch your invoices carefully - I have been overcharged for work done on my property that I didn't authorise, for which I am then billed. You have to follow up their errors again and again because they simply don't want to know.
I've found the whole 'Foxtons' experience overwhelming, frustrating and maddening. This is related to the Angel branch, N1. /&display=popup&link=http://www.allagents.co.uk/review/1782/&redirect_uri=http://www.allagents.co.uk/review/1782/ "Share on your Facebook Wall"){kind=logo}
 weeks when we moved in! It was done fast and inaccurate. Things that we said were broken (fallling apart window frames, leaking roofs) were always put in the report, but then ignored.
When we moved out, additional charges were taken from our deposit. For example "Share on your Facebook Wall"){kind=logo}
 from their Canary Wharf office to view some properties on a Sunday morning. He calls early that morning to tell us that he has to cancel all appointments for "Share on your Facebook Wall"){kind=logo}
 - and furiously telling her that it was criminal that Foxtons wanted to charge me /&display=popup&link=http://www.allagents.co.uk/review/578/&redirect_uri=http://www.allagents.co.uk/review/578/ "Share on your Facebook Wall"){kind=logo}
