Foxtons

Customer Reviews  (Page 0 of 5)

show me only reviews from..

Please select.. Landlords Tenants Buyers Sellers No's Yes's

FEATURED REVIEW

A 5-star review by 'Duc' 25/1/2012
Services:
Lettings (as a Landlord)
Experience:
Would you use the agent again? Yes







I used Foxtons to let a new build property in Woking, and found them to be very efficient and effective. As this was a brand new property I was keen to achieve a good rent as it would set a baseline for the development. Foxtons found a fully-referenced tenant very quickly, and handled the letting agreement, inventory etc. promptly and efficiently. On the minus side, their fees are high, and they take their commission up front out of the first rental payments. On the plus side, their staff work hard, and arrange showings in the evenings and weekends when other agents are closed. They also appear ready and able to achieve rental returns which are higher than other agents propose.
Was this review helpful? Yes

 

• Report Abuse
• Agent Response & Comments (0)


1
person found
this helpful.
FEATURED REVIEW

A 5-star review by 'R.E' 15/1/2012
Branch:
1 Mercia Walk
Services:
Lettings (Prospective customer)
Experience:
Would you use the agent again? Yes







My fiancé and I have recently been searching the market for a rental property, which included making contact with many real estate agents that deal with property lettings. I just wanted to provide some feedback on the customer service we received at Foxtons in Woking.
I went into the office and was greeted by a professional gentlemen that had me sit down while he made me a coffee. Then a very professional Amy Straw one of the branch's Lettings Negotiators met me and took my details in a friendly and helpful way. To answer some questions that I had, she then took me to computer that was... (read more)

Was this review helpful? Yes

 

• Report Abuse
• Agent Response & Comments (0)


1
person found
this helpful.
FEATURED REVIEW

A 5-star review by 'Naomi' 26/1/2012
Branch:
120 Parkway
Services:
Sales (as a Vendor)
Experience:
Would you use the agent again? Yes







5 star rating!
Excellent service. You really do get what you pay for! From the moment I rented my flat out, then sold it, I had 24 hours service from an extremely polite and professional team. I had heard they are very commission driven, but at the end of the day they are doing their job... and it gets done. What more could you ask for?!...
It is an extremely stressful time looking for a flat either selling, renting, whatever and the customer service that Foxtons provide, make this process much more bearable.
Thanks so much to all team in Camden Town. HIghly recommended!
Was this review helpful? Yes

 

• Report Abuse
• Agent Response & Comments (0)


FEATURED REVIEW

A 5-star review by 'Kirsty' 25/1/2012
Services:
Lettings (as a Tenant)
Experience:
Would you use the agent again? Yes







I would like to take this opportunity to bring to your attention the excellent customer service that my flatmates and I have received from Matt over the past few weeks.

He was professional and friendly, helpful and punctual. He listened to what we were looking for in a flat and did his best to find something that would suit us.

We were extremely impressed with his professional manner and feel that this was worth mentioning to your company.
Was this review helpful? Yes

 

• Report Abuse
• Agent Response & Comments (0)


36
people found
this helpful.
FEATURED REVIEW

A 1-star review by 'JJ' 26/5/2011
Services:
Lettings (as a Tenant)
Experience:
Would you use the agent again? No







Where's the zero star option? Friendly sales team, but once you're locked in to a contract, you're in big, big trouble.
I rented a 'managed by Foxtons' property in Holland Park. Despite broken appliances when we moved in, nothing was done. Our property 'manager' ignored our repeated calls when a leak sprung from the flat above. As a result, two weeks later the bathroom ceiling caved in. They apologised for their lack of action, but did not fix it - we were moving out soon anyway. Then they kept our deposit, without explanation.
In hindsight their flashy offices and fleets of cars should be a tell-tale sign: somebody's getting robbed. With Foxton's, it's pretty much everybody.
Even without a horror story like mine, their fees are absolutely absurd - you can do better with any other estate agent out there.
Avoid, avoid, avoid.
Was this review helpful? Yes

 

• Report Abuse
• Agent Response & Comments (1)


1. 2
   people found
   this helpful.
   

   A 2-star review by 'flatsinlondon777' 1/2/2012

   Branch:

   175 Putney High Street Putney

   Services:

   Lettings (Prospective customer)

   Experience:

   Would you use the agent again? No

   I contacted the agent at Foxtons Putney. At first he seemed pleasant and asked me a lot of details about my search.

   I told him that I was only interested in properties in Wandsworth Town, no where else. He later called me to say he had found some suitable properties. I asked him if the properties were in Wansdworth Town - his reply, they are 5 minute walk.

   When we went to view the properties, he took us to 3, 1 in BARNES and 2 in PUTNEY. Not only were the properties not in the right areas, they were also unfurnished and £100pw over our budget. It was an absolute waste of our time. I will not be dealing with them again.

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (0)
   
   
2. 

   A 5-star review by 'Nick' 31/1/2012

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   Foxtons had just moved into the area so I benefitted from a 0% offer to sell my property. I found Foxtons utterly professional in everything they did for me and would recommend them.

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (0)
   
   
3. 1
   person found
   this helpful.
   

   A 5-star review by 'Henrique Custodio' 12/1/2012

   Branch:

   94 Old Brompton Road South Kensington

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   Very professional overall service, with minor glitches. Their website is the best real estate website I have ever seen in my life, user friendly with every information possible. Their policy of not sharing any commissions makes them the best on the properties they run. There is one thing you have to be careful though, and thats for everyone out there trying to rent: read the contracts, and don't allow them to insert clauses that will not be in your favor in the future. In this particular point, their are very "landlordrised".

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (0)
   
   
4. 7
   people found
   this helpful.
   

   A 1-star review by 'Katy' 11/1/2012

   Branch:

   86 - 90 Curtain Road Shoreditch

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   Foxtons are unprofessional and uninterested. Their shiny offices, flashy cars and well spoken agents are merely a facade. Beneath is a company which refuses to help, charges ridiculous fees and has an overall tone of disinterest.

   We paid over £400 for admin fees, that were not carried out. So much so that we rented a flat that didn't actually exist on council records and had never obtained planning permission to be converted. This meant we had to spend months changing the councils planning records in order to get our parking permit etc. This was a very lengthy process and meant we could... (read more)
   

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (1)
   
   
5. 6
   people found
   this helpful.
   

   A 1-star review by 'Kat' 4/1/2012

   Branch:

   Unit 2 20 Canada Square Canary Wharf

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   Absolutely useless!

   Their tenant fees are an absolute bloody joke !! They charged me £400 the admin fee - the "polished" agent says that is to cover the referencing cost, cleaning of property and inventory - however, they've done no bloody reference cost as they didnt take any details off me as I "looked allright" , no inventory was ever done and not to mention the cleaning!!

   The day I had to move in, the agent said he will meet me at the property to hand me the keys - fine - I was there at 6 pm agreed time and the agent didnt come until 7 pm ( it was bloody raining outside).

   During the tenancy I called them several times to come in and have an inventory done - they made me wait 3 times for someone to come in, but no one ever did.

   AT the end of the tenancy, they CHARGE YOU 20 quid to give you a reference!!! Where did that came from?!?!?!

   Fancy cars, tailored suits but bloody useless!

   Would not recommend

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (0)
   
   
6. 3
   people found
   this helpful.
   

   A 5-star review by 'Boveney' 4/1/2012

   Branch:

   "50-52 Clerkenwell Road

   Services:

   Lettings (Prospective customer)

   Experience:

   Would you use the agent again? Yes

   Lettings Agent Adrian Jarockyj was the consummate professional. I was the worst kind of client - didn't know where I wanted to rent, didn't know how long I'd need the flat, didn't have a real idea of budget but most of all, didn't really understand how the 'short let, furnished' system worked. The other agents I approached all told me to come back when I'd figured it out. In contrast, Adrian patiently provided an overview of how the system worked, carefully talked me through my own situation and then diligently researched the market for my specific needs. The Foxtons stereotype is of an extremely aggressive agent. Adrian kept me updated but was also happy to put things on hold at various times as my own situation changed, asking me when I'd like him to check back with me or if I'd prefer to let things drop for a period. He was unfailingly courteous, responsive and positive throughout what for me was quite an ordeal; I couldn't recommend him more highly.

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (0)
   
   
7. 3
   people found
   this helpful.
   

   A 1-star review by 'AngryBird25' 30/12/2011

   Branch:

   120 Parkway

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? No

   Expensive and incompetent. They simply matchmake, take your money upfront and put their feet up during the tenancy. There's no incentive to help you once they have your money. They also give a master class in avoiding calls. Oh, he's out to lunch. I'll tell him you called.... What a loser. No one calls you back.

   I didn't let them manage the property especially for 18% upfront charge. They charged 11.5% however for what is essentially a finders fee and then proceeded to 1. Fail to collect the rent, 2. Sit on tenants money when they did collect the rent and not pass it on (it go lost in the system....yeah right), 3. Charge me for check out costs because they couldn't reclaim it from the tenants and 4. Palm you off to anyone and everyone who bothers to pick up the phone.

   You might receive slightly higher rents but they'll treat you like dirt. You'll end up being screwed by them somehow.
   Avoid like the plague.

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (0)
   
   
8. 1
   person found
   this helpful.
   

   A 5-star review by 'pierreuk' 22/12/2011

   Branch:

   55 Wimbledon Hill Road Wimbledon

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? Yes

   Seb and his team pulled out all the stops to market my six properties in Mitcham. Pretty much as soon as we had finished each unit, they found a tenant to move in, at the asking price, and at a level which had a substantial premium for the area - of course the properties are worth it, but only Foxtons appreciated the level of detail and care we, as professional landlords, had put into our properties, and were able to reflect that in the rental values. Forget the popular press view that Foxtons are cr-p - they are simply the best sales partners I've had in 26 years in this business!

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (0)
   
   
9. 3
   people found
   this helpful.
   

   A 1-star review by 'GC' 21/12/2011

   Branch:

   92 Park Lane Mayfair

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   Theye are only asking for money, the didnt tell me to pay for my last 10 days, now they ar easking for the money + cleaness team + check out.

   They take me out 2 months before ending my contract and no deposit back. I need to wait 1 month for my deposit, and I am going to have less than the half of my deposit.

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (0)
   
   
10. 3
    people found
    this helpful.
    

    A 1-star review by 'Foxtonshater1' 20/12/2011

    Branch:

    14 Chertsey Road

    Services:

    Lettings (as a Tenant)

    Experience:

    Would you use the agent again? No

    Have used Foxtons Woking once, and will never touch them with a barge pole again.

    They are rude, impatient, unproffessional, university failures who are obviously motivated by the talk of a sales (on target earnings) job.

    The problem is with a job like this, is that you have to be very ruthless and competitive, which leaves no room for politness and good customer service.

    Foxtons are clearly ruthless, as they don't give a damm about how you (the existing tennant) are treated. With any vacancy being leached on by several property agents at a time.

    We have come to the end of our... (read more)
    

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    

1. 1
   person found
   this helpful.
   

   A 5-star review by 'Silva' 19/12/2011

   Branch:

   33-35 Bridge Street

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   We were very impressed and happy with the service we had from Thomas Carroll and his team at Foxtons they were always professional and very helpful. During a difficult time in the market they were able to sell our property at a price we were very pleased with. Out of desperation we very nearly considered selling our flat at the stamp duty threshold of £250,000 but Foxtons persevered and continued to bring in potential buyers and we achieved a lot more in the end. We would definitely use them in the future if/when we are in a position to sell again. As we are now looking to buy a new property we hope it will be one through Foxtons.

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (0)
   
   
2. 

   A 5-star review by 'Fantastic Foxtons' 15/12/2011

   Branch:

   173-177 Clarence Street Kingston

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   They are professional, quick and know their profession really good. They are just prepared!

   I live in Italy and got a job offer from a London based company and had NO IDEA, where to go to live, what to rent, where to rent, I just had my general ideas about a possible flat. I found Foxtons on the internet by googling, I sent them a mail and Kirk - professional and nice - started to organize for me something right afterwards. Not even a week later we organized a day, when I came to London for some viewings, and their agent Sonia - very nice person - took me to some flats. I found a flat literally in about 2 hours, and not just a flat, but the flat I wanted. We signed the contract and could arrange the rest over the internet! I would definitely use their services again, and would recommand them anytime to any of my friends.

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (0)
   
   
3. 

   A 5-star review by 'Julia Robertson' 13/12/2011

   Branch:

   44-46 Kings Road Chelsea

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   After Foxton’s secured me a buyer for my flat, I asked James Blackler, my sales negotiator to tell your lettings department in Chelsea, Notting Hill, Fulham and Kensington know about my requirements for a house.

   Whilst I had contact from all offices, Jonathan stood out from his colleagues by his pro-active approach to my property search. I did not think that the Chelsea office would be able to meet my requirements given my budget, and the first set of properties Jonathan sent me missed the mark, because they were apartments, as you would expect given the locale.

   Jonathan... (read more)
   

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (0)
   
   
4. 

   A 5-star review by 'Sarah' 12/12/2011

   Branch:

   "50-52 Clerkenwell Road

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   Very professional and straightforward with us, from initial enquiry through to completion. Very polite and responsive during viewings, and very hard working during what was quite a difficult negotiation. Took a lot of trouble to keep our buyer on board by answering queries and sorting out additional information. We got an offer within 3 months and exchanged contracts 6 weeks after that. Being Foxtons they priced the property high but we got 90% of that and I think it was a good price.

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (0)
   
   
5. 

   A 5-star review by 'John' 9/12/2011

   Branch:

   47 Heath Street Hampstead

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   From my first point of contact in August to the Sale completed on the 30th November the service, and assistance of Mike and Nikit and the Staff in Foxtons Hampstead was absolutely superb. Having to conduct the sale from overseas meant I had to rely on Foxtons for everything. They arranged viewings, recommended a Solicitor (another excellent service - Zach Reynolds at Streathers), arranged a Surveyor for me, an Architect, and as well as organising the Furniture Removal they even took the time to arrange for local charities to collect books and bedlinen from the property for me. I cannot thank them enough. Well done.

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (0)
   
   
6. 3
   people found
   this helpful.
   

   A 1-star review by 'Woking Resident' 8/12/2011

   Branch:

   1 Mercia Walk

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   Foxtons were a disgrace from the start when we rented our property through them. Here are just a few of the problems we have encountered with them:
   - a letting agent turning up on my doorstep with no prior warning, who proceeded to get aggresive when I questioned him bringing prospective tenants to view without notice. I was a female, alone, at night, and his attitude was abysmal.
   - charging double the rent admin fee compared to other local residential lettings companies. But providing half the service, certainly in terms of customer service...
   - constant harrassment during the working... (read more)
   

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (0)
   
   
7. 2
   people found
   this helpful.
   

   A 1-star review by 'UnhappyTenant' 7/12/2011

   Branch:

   168 Lavender Hill Battersea

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   They charged higher than average prices, and never attended or responded to any issues raised. A check In was not taken with me or my flatmates present and we weren't even notified of such taking place and now months after my move out date I've still to hear anything about my deposit after countless emails and calls for information.

   Foxtons site is easy to use and their offices look professional, but they are a bunch of cheats and liars and no matter what, if you rent through them you will come out more stressed, ripped off and a loser for it.

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (0)
   
   
8. 

   A 5-star review by 'Fitzrovia' 6/12/2011

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? Yes

   I found the lettings manager Michael Knowles and his team at Foxtons Marylebone to be highly professional, efficient and courteous. They found me an excellent tenant immediately and everything was arranged in a timely and co-ordinated manner with a minimum of fuss.

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (0)
   
   
9. 8
   people found
   this helpful.
   

   A 1-star review by 'Disgruntled of Lewisham' 2/12/2011

   Branch:

   "9 Lee Road

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? No

   As a "first time seller" I wanted to use a company that I felt would take all concerns off my shoulders. Foxtons being a large (and as far as I was aware, reputable) company in the area, seemed to fit the bill. I was impressed by the representative that came to value the property, and although their fees were somewhat higher than everyother quote, they seemed confident that they could achieve at least 10% above the figure that the other agents could achieve. When asked how they get higher sales prices I was informed that their "aggressive" marketing and sales skills... (read more)
   

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (0)
   
   
10. 3
    people found
    this helpful.
    

    A 1-star review by 'John Cooper' 30/11/2011

    Services:

    Lettings (as a Landlord)

    Experience:

    Would you use the agent again? No

    I was looking to rent out my flat and so I had a few estate agents came round to view, I was initially blinded by Foxtons spill on thousands of tenants on their books looking for properties, rentable area, commercial clients etc etc, and so foolishly took them up as my main agent. Despite their incredibly high charges I thought that if I could get their price then it would make up for the cheaper agents who could not get as much. After a few weeks of viewing, it soon became apparent that there were no offers and as such I was starting to get anxious that I was pricing myself out of the... (read more)
    

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    

1. 

   A 5-star review by 'Caroline' 25/11/2011

   Branch:

   175 Putney High Street Putney

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   Tim Smith from Foxtons Putney was completely focused on selling our apartment and we have now completed the sale. Tim remained upbeat and positive when we were in despair about the market. He was creative in finding solutions to problems and has been remarkably patient and understanding.
   I would probably have never actually selected Foxtons from the huge range of estate agents in Putney if it were not for this agent. He remained in contact with me for the initial 12 months that the flat was on the market with another agency, during which time the other agent singularly failed to sell the... (read more)
   

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (2)
   
   
2. 

   A 5-star review by 'Ola Mao' 22/11/2011

   Branch:

   120 Parkway

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   My property was with a different Agent who has been in Camden before the arrival of Foxtons in Camden for good 1 year. After 1 year a friend recommended Foxtons that if I use them my flat will be sold in 3 Months. Although their rate was quite higher than my first Agent. I contacted Foxtons and immediately after the first contact and contracts signed they sprang into action. This was during the start of recession period. My flat was sold within 3 Months it was absolutely unbelievable. All transaction went so smoothly from start to finish. Fantastic

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (0)
   
   
3. 

   A 5-star review by 'Shaun Mead' 21/11/2011

   Branch:

   94 Old Brompton Road South Kensington

   Services:

   Sales (Prospective customer)

   Experience:

   Would you use the agent again? Yes

   Shaun was an incredible agent, nothing was too much trouble, viewings were booked at antisocial times
   to suit us,he drove us everywhere and was always charming , knowledgeable and so helpful. He kept in
   contact without being pushy.

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (0)
   
   
4. 

   A 5-star review by 'James' 17/11/2011

   Branch:

   44-46 Kings Road Chelsea

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   I recently viewed 16 flats in the Chelsea area. I did this through 4 agents, two of which were Foxtons (different branches- kings road and old brompton road). i have never been so impressed with the personal service and efficiency from a gentleman called Pavel Borunov from the kings road branch, he was transparant, honest and thoughtful when finding properties that suited my needs, and not wasting my time viewing over-budget or irrelevant properties.

   He didnt hassle me to make my mind up, which all others did in a far too aggressive way (not the other Foxtons gentleman but the rest), he was honestly a breath of fresh air in a scenario i often despise and prolong- dealing with him was a true pleasure.

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (0)
   
   
5. 

   A 5-star review by 'Dr Wahid' 16/11/2011

   Branch:

   168 Lavender Hill Battersea

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   Dear Jess, Matt
   First and foremost, my sincere gratitude for your help over the last few weeks. Both of you have been extremely nice and kind, and I couldn’t have asked for someone better to help me in my search for a home.

   I have however found my home a few minutes ago but unfortunately it was with someone else, and by chance rather than by design. Sincerely, I really did wish that the property was part of Foxtons, as both of you truly are the best two persons I have come across while in London. Truly hearts of gold and I write this sincerely.

   I know that we didn’t manage to do business but I do hope that we could remain in contact as I really do enjoy both your company, your light humors and joie vivre persona!.

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (0)
   
   
6. 

   A 4-star review by 'Sue' 12/11/2011

   Branch:

   "50-52 Clerkenwell Road

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? Yes

   The only agents to personally respond when I emailed 5 agents in our area who were advertising property to rent properties. Of the other 4, 2 sent a standardised email response & didn't get back in touch. Foxton's were keen to get a valuation done & the property marketed asap - even before necessary work was complete. Their processes & follow up are excellent, however, they don't always listen to specific requirements or instructions, so these bear repeating & putting in writing. They were very patient when arrangements del through for meetings. Agents were professional throughout. Their advice proved sound & they achieved the asking price on the 2nd viewing with a 12 month contract period and an excellent tenant. I would use Foxton's Clerkenwell again and would recommend to others.

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (0)
   
   
7. 

   A 5-star review by 'alam' 9/11/2011

   Services:

   Lettings (Prospective customer)

   Experience:

   Would you use the agent again? Yes

   great service by Sam Scagnetti of Foxtons. I havent come across a better real estate agent.
   He was availible 24/7 pretty much, and provided key insights when were needed whether it be regarding mortgage provider or property, or vendor's lawyer or interior design. Most highly recommended.

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (0)
   
   
8. 1
   person found
   this helpful.
   

   A 1-star review by 'Howard' 8/11/2011

   Services:

   Sales (Prospective customer)

   Experience:

   Would you use the agent again? Yes

   Rebecca Wheeldon
   Sales Negotiator
   New Homes West Sales, Foxtons

   Date 5th November 2011

   Dear Mr. John Ennis

   I would first like to introduce myself my name is Howard Earl and have had the pleasure to be involved with your reprehensive of New Homes West Sales Rebecca Wheeldon.
   I must stress that I have been very impressed with this young ladies professionalism, care of the clients need and an exceptional eye to detail.

   If I had asked questions that were not at her finger tips then I had an answer with12 hrs. this to me is what all service organization should focus on and promote.

   I would like to thank her for all the efforts in trying to find a new build property to a specification that we ironed out in our first meeting.

   Rebecca was always on time and dressed in an appropriate manner and was a delight to deal with, please pass on my best wishes for a continued career in her vocation in the property sector.

   Howard Earl

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (0)
   
   
9. 4
   people found
   this helpful.
   

   A 1-star review by 'Ghani' 6/11/2011

   Branch:

   1117 Finchley Road

   Services:

   Sales (Prospective customer)

   Experience:

   Would you use the agent again? No

   I would strongly advise potential customers trying to sell their property to be aware of the standard terms and conditions of Foxtons. Their sales people will convince you that these are standard and how reputable Foxtons is. Do not be deceived.
   I signed their contract in good faith for sale of my property. Their buyer did not complete and I am being sued for payment of their full fees on a sale that did not complete because of their buyer being unable to complete. They say this is because as per their T&C their full fees become due on exchange of contract and not on completion of sale. So, you may end up paying full fees even if they do not help you complete the sale.

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (1)
   
   
10. 

    A 5-star review by 'Sara' 5/11/2011

    Branch:

    98 St John's Wood Terrace St John's Wood

    Services:

    Lettings (as a Landlord)

    Experience:

    Would you use the agent again? Yes

    I was extremely impressed by the success of Adam Lockett and his team in letting my flat within 3 days.
    In my opinion this was the result of the combination of an enthusiastic, capable and well-directed letting team when provided with a marketable product (thanks also to my builder) and Adam's spot-on pricing.
    I am also grateful to Richard Waind for the proactive telephone call which led to my decision to carry out works on the flat with a view to letting.

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    

1. 

   A 5-star review by 'Gabriella B.' 3/11/2011

   Branch:

   168 Lavender Hill Battersea

   Services:

   Sales (Prospective customer)

   Experience:

   Would you use the agent again? Yes

   3/11/11 - Joshua: a real resource
   I would like to let you know how much I appreciated Joshua Findlater's help in finding a
   property. Joshua is a lovely person with excellent interpersonal skills and
   true human qualities. He has been a real resource, a good listener he has
   helped me understand what I was looking for. He has always been pleasant and
   upbeat and ready to provide support. He has shown professionalism, proposing
   many different properties, turning up on time, driving me through the city,
   following up even when I decided to put an offer on a property he had not shown
   to me. He even remembered me mentioning it was going to be my son's birthday.
   I will certainly recommend him to friends that will be looking for properties
   in London.
   GB

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (0)
   
   
2. 

   A 5-star review by 'D McMillan' 1/11/2011

   Branch:

   225a Chiswick High Road Chiswick

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   I was looking for a property and Oli at Foxtons was absolutely excellent in his effort to understand my criteria and to propose solutions. As fate would have it, I found a property and made an offer with another agent, but this does not in any way diminish the great service provided by Oli. His warmth and can-do attitude are a real credit to the Foxtons brand.

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (0)
   
   
3. 

   A 5-star review by 'Colin' 31/10/2011

   Branch:

   225a Chiswick High Road Chiswick

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   Having strugged to sell my flat with Haart for over 12 months Foxtons took over the reins and not only sold it in 5 days but at £10k more that Haarts were trying for. Despite my reservations from all the negative press feedback they are given I would have no hesitation in recommending Foxtons whatsoever and do not under any circumstances use Haart - useless and inefficient. Foxtons may charge more but they deliver

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (0)
   
   
4. 

   A 5-star review by 'alexbln' 27/10/2011

   Branch:

   55 Fulham Broadway Fulham

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   Perfect service, very helpful & friendly. Thank to Rebecca & Neil

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (0)
   
   
5. 

   A 5-star review by 'Fred Lambert' 24/10/2011

   Branch:

   86 - 90 Curtain Road Shoreditch

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   Good Morning

   I'm just sending a short email as a way of a thank you for the swift & professional sale of my property which was handled by your Shoreditch office.

   The property in question was 12 Keats House, Roman Road E2 0HT. Matt Johnson, I believe, was the team leader on my case & I would just like to congratulate you, as his employer, on his total professionalism & responsiveness in the sale of my property.

   I would also like you to forward my sincere thanks to Neil Khagram who was our point of contact during the sale. Again his professionalism & dedication shone through.

   Please congratulate your Shoreditch office on my behalf & I can assure you I will be recommending Foxtons to any friends, family or colleagues who intend to sell property in the near future.

   Thank you

   Regards

   Fred Lambert

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (0)
   
   
6. 2
   people found
   this helpful.
   

   A 1-star review by 'Alex' 21/10/2011

   Branch:

   94 Old Brompton Road South Kensington

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   I haven't got my deposit back even though the amount is not in dispute. Foxtons are playing games. After I gave notice I was inundated with request to view the flat. Maybe 10 requests a day. When I complained they told me they didn't have to give notice at all and they started entering the flat without notice or permission. Something my solicitor tells me is criminal trespass. They are not very nice people. Avoid like the plague.

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (0)
   
   
7. 2
   people found
   this helpful.
   

   A 1-star review by 'scottothall' 21/10/2011

   Branch:

   90 Notting Hill Gate

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? No

   I found them to be cheating and I would advise people to stay clear. I they took ver 6,000 of my tenants money and wont return.

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (0)
   
   
8. 

   A 5-star review by 'Nancy_Kensington' 21/10/2011

   Services:

   Sales (Prospective customer)

   Experience:

   Would you use the agent again? Yes

   I have been looking for a property with Foxtons in London, specifically I dealt with 5 Foxtons offices, and Gary Berendt in the Notting Hill area. I cannot but praise the good work Gary has done during my search.

   I also have been working in a service industry for many years, and have been involved and managed sales teams for more than 10 years. For this, I probably make one of the most difficult clients to sales agents. To me, Gary was attentive, he listened to my requirements, and kept me informed of all options during all this time. He was one of the few that kept in contact throughout all this time, and was tireless of showing me prospective properties, while I’ve been adjusting my options. Quite frankly, he has been one of the best sales agent I have met.

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (0)
   
   
9. 2
   people found
   this helpful.
   

   A 1-star review by 'Albert' 17/10/2011

   Branch:

   86 - 90 Curtain Road Shoreditch

   Services:

   Sales (Prospective customer)

   Experience:

   Would you use the agent again? No

   Emailed me properties that were further out than I wanted, way over my budget and when I said I wasn't looking any more, they won't stop calling and texting, despite me saying I didn't want calls or texts when I signed up and the agent saying that would be fine. If they lie to you right from the first contact, how can you trust them?

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (0)
   
   
10. 3
    people found
    this helpful.
    

    A 1-star review by 'Good riddance' 16/10/2011

    Branch:

    55 Wimbledon Hill Road Wimbledon

    Services:

    Lettings (as a Tenant)

    Experience:

    Would you use the agent again? No

    Awful, awful, AWFUL people.
    Foxtons have no moral standards whatsoever, they work for profit only and do not care the slightest if their customers end up unhappy.

    I lived in a Foxtons-managed flat for two years, and although the boiler was constantly malfunctioning, Foxtons did not take any actions because they could never "get hold of the landlord".
    After two cold, hot-water-deprived winters, I decided to move out. Although they knew there was an on-going issue with the property, they kept bringing potential tenants for viewing every day, even on Saturdays. With an hour... (read more)
    

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    

1. 3
   people found
   this helpful.
   

   A 1-star review by 'neverusefoxtonsever' 30/9/2011

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   I was a tenant renting in West Hampstead last year. Just a short list of Foxton's failures:
   - They could not properly charge 1st month's rent as we (flatmates and agent) discussed, because the agent left on holiday for a month and neglected to tell anyone else in the office what the agreed procedure was, leaving one of us with exorbitant foreign credit card fees.
   - We never heard from that agent again when he was called out for his mistake, and it took weeks to resolve with whoever felt like processing the correct paperwork in that office.
   -When showing the apartment to potential renters, they bombarded us with unannounced visits. They were defensive and rude when we rejected an unannounced viewing at 10pm on a weeknight. They lied about calling ahead of time
   -They failed to provide the correct date on our termination of tenancy, causing delay in closing out several direct deposits for bills at that property.
   -They have failed at refunding our security deposit over a month after we vacated the property, and have ignored all communication to get it done.

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (0)
   
   
2. 3
   people found
   this helpful.
   

   A 1-star review by 'anon' 29/9/2011

   Branch:

   355 - 357 Upper Street Islington

   Services:

   Lettings (Prospective customer)

   Experience:

   Would you use the agent again? No

   Awful. Absolutely awful. I wish I'd listened to the stories I heard about Foxtons before looking at any properties with them. We had our offer accepted by the landlords (apparently), handed in our notice for our current flat, signed the contract, sent references, paid a deposit, months rent and agency fees, only to find out that the landlords wouldn't sign the contract unless we paid more each week. Foxtons happily took our money before the landlords signed the contract, we don't know if the landlord ever even agreed to our offer in the 1st place. Both the agent and manager were so so rude when we asked to see paperwork explaining that this was legal. We were then told that our complaints were taking up too much of their time. Though we lost out on a great flat, and precious time looking for a new place, I'm actually really glad we didn't end up living there, I can't think of anything worse than having to deal with them ever again.

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (0)
   
   
3. 

   A 5-star review by 'Ty' 26/9/2011

   Branch:

   Unit 2 20 Canada Square Canary Wharf

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   This is the best agent you can find in London. They are just simply amazing, and committed to your satisfaction.

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (0)
   
   
4. 2
   people found
   this helpful.
   

   A 1-star review by 'Michelle' 21/9/2011

   Branch:

   Unit 2 20 Canada Square Canary Wharf

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? No

   A nightmare. Whilst they got us a reasonable rental fee their management fee is high. Nonetheless the tenant came through quickly so we went with them. Was coerced into a 2 year contract with 6 months before a 2 month notice period. We found out the tenant was leaving two weeks before he left. The tenant had also only given one months notice claiming the deposit could cover the other month and therefore did not pay. The tenant had also made some changes to our flat that we had not been notified of and which we had to make good. Foxtons did not chase, did not do anything to help us get... (read more)
   

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (0)
   
   
5. 3
   people found
   this helpful.
   

   A 1-star review by 'Nick' 21/9/2011

   Branch:

   92 Park Lane Mayfair

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   1) In spite of my request to be present at the check-in inventory, Foxton's surprised me by handing me a report prepared in my absence. The report listed items not present in the property and was oblivious to existing damage in the property. I am fortunate to have a lawyer as a friend who quickly helped me to draft an ammedum to the inventory, secondly I was fortunate to have a decent landlor who accepted the amendments. Foxtons' process was lacking in profesionalism.

   2) I began to get calls asking if I would renew my lease three months before the expiry of a one year leas (when the... (read more)
   

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (0)
   
   
6. 2
   people found
   this helpful.
   

   A 1-star review by 'Dem' 19/9/2011

   Branch:

   54 The Mall Ealing

   Services:

   Sales (Prospective customer)

   Experience:

   Would you use the agent again? No

   Dealt with them in 2007. they were pushing the sales price through the roof trying to squeeze every penny out. They recommended their financial advisor Alexander Hall who apparently is in the same company group as Foxtons and were allegedly tipping Foxtons the maximum price a buyer can afford.Their recommended solicitor was totally useless but charged £150/hour
   They may have a flashy appearance but it does not take much time to see the rot inside

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (0)
   
   
7. 3
   people found
   this helpful.
   

   A 1-star review by 'Kaleido' 9/9/2011

   Branch:

   Unit 2 20 Canada Square Canary Wharf

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   Avoid at ALL cost. I had heard terrible stories about Foxtons but I never imagined it would be this bad. I m writing this review and I have not even moved into the flat yet. The search for flats was an absolute nightmare in itself. The lady showing us round was unbelievably rude and disrespectful to us. In fact, she was so rude, I am not even going to give examples here for you would simply not believe it if I told you and think I m just trying to get back at her. Despite finally and after sweating blood, getting a flat (more out of need than out of satisfaction), I m still currently in mediation with their formal complaints department to at least not let her get away with her behaviour.

   Conclusion is the same - AVOID if you can! Unfortunately, it is so difficult to find a property in London that sometimes you cant but just sign up with all agencies. But if you have a chance at all then really, really - AVOID Foxtons!!

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (0)
   
   
8. 

   A 5-star review by 'satisfied so far' 7/9/2011

   Branch:

   86 - 90 Curtain Road Shoreditch

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   I came to Foxtons as a last resort. I had heard horror stories from acquaintances and I had read hundreds of scathing reviews online, but I just wasn't finding the right fit through any other estate agent, so I entered the Shoreditch office with great trepidation. The comment I'd read most frequently was that they rush you in to signing a contract, and I decided to be extra-careful when it came to that.

   The office is certainly flashy, and the young estate agents definitely hotshots- but the service I received was efficient, rather than rushed. When I decided I wanted a property, everything... (read more)
   

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (0)
   
   
9. 1
   person found
   this helpful.
   

   A 1-star review by 'Sam Crawford' 6/9/2011

   Branch:

   Unit 2 20 Canada Square Canary Wharf

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   Absolutely awful. Avoid at all possible costs.

   That most estate agents provide bad customer service post-sales is to be expected (unfortunately), but Foxtons manage to provide equally bad pre-sales service too. I've rented one property from their Canary Wharf office for 5 years and I'll give you the highlights:

   - Dishwasher didn't work for a year
   - Shower leaked through the ceiling for the first 4 years
   - No shower door the entire time
   - Foxtons do not reply to phone calls or emails
   - Unexplained deductions from the deposit

   And this was from a 'Managed' property, which is supposed to be a superior service. They have such a high turnover of staff that you're lucky if you speak to the same person twice.

   I hope this helps people not make the same mistake we did.

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (2)
   
   
10. 1
    person found
    this helpful.
    

    A 1-star review by 'mk' 2/9/2011

    Branch:

    82 Streatham High Street

    Services:

    Sales (Prospective customer)

    Experience:

    Would you use the agent again? No

    I had bad bad experience before with Foxtons (Lordship Lane branch) when we booked to see a property, we were told the only time he (Andrew, a South African guy) can show us the property is Sunday morning at 8:30. We were kin to see it so agreed to the time. He then spent almost 3 hours driving us (claiming showing us the area) around and showed us 3 other properties which are all 100k over our budget, then turned around said “sorry we ran out of time, I have the next client waiting and have to show you the flat you want to see some other time”. We lost that property as we had to go... (read more)
    

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
11. 1
    person found
    this helpful.
    

    A 1-star review by 'David' 6/8/2011

    Services:

    Lettings (as a Landlord)

    Experience:

    Would you use the agent again? No

    Dont sign up with them. You will be signing with the devil. I guess I am one of the licky ones and got out while I could.

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
12. 1
    person found
    this helpful.
    

    A 1-star review by 'Sarah' 4/8/2011

    Services:

    Lettings (as a Tenant)

    Experience:

    Would you use the agent again? No

    I found Foxtons extremely helpful when looking for a property, however as soon as they had our money the ball got dropped massively!! We have been in our flat for 4 weeks, with issues since day one, most of which still haven't been resolved. Perhaps its just our landlord that is useless, but surely its Foxton's job to work on the communication and work on our behalf not just the landlords? To sum it all up, no-one seems to have a clue on how to manage your property from a tenant's perspective - or give a shit either!
    I would stay clear of these guys if you want a hassle free process.

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (1)
    
    
13. 

    A 1-star review by 'Sam' 28/7/2011

    Branch:

    355 - 357 Upper Street Islington

    Services:

    Lettings (Prospective customer)

    Experience:

    Would you use the agent again? No

    
    
    
    
    User 'Sam' rated Foxtons but did not write a review.

14. 1
    person found
    this helpful.
    

    A 1-star review by 'Shmii' 27/7/2011

    Branch:

    91-95 Notting Hill Gate Notting Hill

    Services:

    Lettings (as a Tenant)

    Experience:

    Would you use the agent again? No

    Deceitful, conniving and impolite.
    From the start of our tenancy, five and a half months ago, till now, only two weeks till the end, our experience with Foxtons has been diabolical.
    Moving in:
    1. We were rushed into signing a lease, and to top that conned into thinking there was a bid "slipped in through the door" over Christmas, so we should up our offer if we want to secure it. Stupidly we did. 2. Flat was not professionally cleaned. There were pins in the carpet that went through my fiance's feet. Glass panes of the window were lying around as were the screws. The walls... (read more)
    

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
15. 2
    people found
    this helpful.
    

    A 1-star review by 'Donutty' 19/7/2011

    Services:

    Lettings (as a Landlord)

    Experience:

    Would you use the agent again? No

    I was amazed how consistent people are in the above reviews giving just one star (terrible) to Foxtons! I wish I read these reviews before signing them up to let out my house. Predictably the promissed the earth during "valuation" and then chased me for months saying they are the best, they have lots of corporate clients and they won XYZ award. The person giving that award should be castrated - for misleading the general public! They took 4 months (1) and over 70 viewings to rent out a perfectly good house in a desirable location. They put pressure on me to reduce their originally... (read more)
    

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
16. 2
    people found
    this helpful.
    

    A 1-star review by 'fooled tenant' 4/7/2011

    Branch:

    98 St John's Wood Terrace St John's Wood

    Services:

    Lettings (as a Tenant)

    Experience:

    Would you use the agent again? No

    Do not sign up with Foxtons as you will sign with the devil. They are incompetent, arrogant, useless and are only interesting in one thing only money! As soon as they have your money and signature, they could not care less about you as a tenant and will create problems between you and the landlords. They also change your payment records and backdate rent increases so you end in rent arrears although you have paid your rent on time and in full at all times. They will harass you to leave the flat at the end of your contract so they can sign up new tenants and get a full commission, they hold your monies for weeks so your landlord thinks you have not paid your rent, they view flats without giving you 24 hours notice as required by law and will come at any moment with keys. They will phone you 20 times a day to push you to sign or let them in and invente false bids on both rentals and when buying a property.
    My best and wisest advice ever - STAY AWAY or be prepared for a life in HELL!!!

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
17. 2
    people found
    this helpful.
    

    A 1-star review by 'Sophie' 30/6/2011

    Branch:

    55 Wimbledon Hill Road Wimbledon

    Services:

    Lettings (as a Tenant)

    Experience:

    Would you use the agent again? No

    Worst experience EVER.

    1) First, the agent took an advantage of the fact that the property was unfinished and told us a series of lies regarding the property (This will happen, that will happen, etc.). When the truth was revealed and the agent was confronted, the said agent mysteriously left Foxtons, and Foxtons denied any liability of their ex-employee\'s action.

    2) Then, they kept moving the agreed move-in date weeks after weeks, to the point where I ended up homeless (I had to leave my old flat, but the new flat managed by Foxtons was still not ready). They had the nerve to suggest to me \"Why don\'t you hire a Self Storage for your belongings, and check in to a hotel until the property is ready?\"

    Un-freaking-believable.

    In one word, AVOID!

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
18. 1
    person found
    this helpful.
    

    A 1-star review by 'Kreecher' 28/6/2011

    Branch:

    47 Heath Street Hampstead

    Services:

    Experience:

    Would you use the agent again? No

    I gave Foxtons one star but only because the system will not accept 0!

    We had a short term let arranged through Foxtons to give us a home while our house was being renovated. We moved in after my baby was born and six weeks later Foxtons called up on a Friday night and said they needed us out by Sunday because they had not agreed with the landlord to re-let the place. They had finally contacted the landlord that afternoon and he\'d said that he was actually intending to move in himself that weekend.They had taken our money, even insisted on two witnesses on the contract for our... (read more)
    

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
19. 1
    person found
    this helpful.
    

    A 1-star review by 'daisyspring' 19/6/2011

    Services:

    Lettings (as a Tenant)

    Experience:

    Would you use the agent again? No

    This company doesn\'t care about the tenant at all, they push sales so hard, its just unbelievable. All they care about is money, but th service they provide is appauling. Would never recommend this agent to anyone!!!

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
20. 1
    person found
    this helpful.
    

    A 1-star review by 'frustrated' 18/6/2011

    Services:

    Sales (as a Vendor)

    Experience:

    Would you use the agent again? No

    Our agent showed us 2 properties, one which was absolutely diabolical to say the least and one whihc we were rushed into signing for, not even 12 hours after viewing it.

    Having signed the contract and paid out over £5000 we recieved a call the following day stating that we were not able to move in until 2 weeks after the agreed and contracted date as the current tenant will not move out - we have recieved 2 contradictinig reasons for this 1) the tenant is refusing to leave despite her contract having ended and 2) the landlord has extended the current tennants contract - either way... (read more)
    

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
21. 1
    person found
    this helpful.
    

    A 1-star review by 'pushkin' 25/5/2011

    Services:

    Conveyancing

    Experience:

    Would you use the agent again? No

    Tried to sell my house and failed miserably despite that 'huge list of buyers looking for something just like this'. Endless phone calls after I fired them, always with some new potential buyer - shame they couldn't come up with anyone while they were marketing it! Waste of time and effort.

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
22. 1
    person found
    this helpful.
    

    A 1-star review by 'anon' 25/5/2011

    Services:

    Sales (as a Vendor)

    Experience:

    Would you use the agent again? No

    Avoid Foxtons!

    They are incredibly pushy and will try and get you to sign ASAP, they don't seem to know the properties very well and are happy to take you around when its their first visit as well.

    I made an offer on a property, they had us back in the office within the hour to sign contracts and wanted us to send money ASAP. The next morning we got a call from them telling us the landlord wanted more money as he had been given a better offer. They couldn't give any details of the offer so I thought it was BS and didn't want to pay more anyway. I'm just glad we hadn't sent any money (we almost did).

    The manager in this branch sides with the landlords over tenants. Its obvious from his mentality and thought process.

    Avoid them like the plague if you know what's good for you.

    Use KFH or Dexters instead.

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (3)
    
    
23. 1
    person found
    this helpful.
    

    A 1-star review by 'A' 16/5/2011

    Services:

    Sales (Prospective customer)

    Experience:

    Would you use the agent again? No

    We are using Foxtons to sell our flat now, this is first time we are selling our house and it has been a nightmare!!! They seem dragging random people who are not even interested buying near Greenwich /Blackheath to view our flat; they have several sales people and has been great difficulty to get hold of any of them!!!! Any viewing notices are seem to be last minute notice. They don't seem to be have any knowledge of our house at all or bothered to ask us any information about the house! it is very hard to get feedbacks from them too!! We had to chase about 5 times today, still no answer!

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (2)
    
    
24. 1
    person found
    this helpful.
    

    A 1-star review by 'Mr B' 7/5/2011

    Branch:

    44-46 Kings Road Chelsea

    Services:

    Lettings (as a Tenant)

    Experience:

    Would you use the agent again? No

    This company are the worst bunch. Unfortunately nothing I can say here is new - it has all been said before and silly me, I did not review their performance till I encountered the agents form hell.

    I was rented an apartment for 1055 per week. They have taken my money and a direct debit mandate and I cannot live in the apartment due to damp carpets, no hot water and a host of other problems. They refuse to take my calls and brush me off with canned responses designed to intimidate and delay the tenant. They have refused to provide me the landlords details and I know that there are other ways to get it but as I understand this is against the law and why would they refuse me access to the landlord unless they are doing something really shady.

    I must caution you (while I am now living in a hotel and not the apartment I paid them good money for) do not ever contemplate this agency. They will frustrate you. If only there was a way that people like this would vanish.

    Buyer Beware. Please do not be another Foxtons Victim.

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
25. 1
    person found
    this helpful.
    

    A 1-star review by 'SW' 15/4/2011

    Branch:

    94 Old Brompton Road South Kensington

    Services:

    Lettings (as a Tenant)

    Experience:

    Would you use the agent again? No

    We heard lots of bad things about Foxtons, but unfortunately, we decided to use the South Kensington office anyway because of their easy-to-navigate website and large number of properties. We wish we would have listened. We were told in writing by the agent before we signed the contract that the landlord approved of us hanging a TV on the wall and we were allowed to have cat. Guess what? None of this was true, and the landlord was never even asked about it. The agent even pretended to go the back to call him. After some negotiating with the landlord, we were allowed to hang the TV on the... (read more)
    

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
26. 1
    person found
    this helpful.
    

    A 1-star review by 'putneylass' 11/4/2011

    Branch:

    175 Putney High Street Putney

    Services:

    Sales (Prospective customer)

    Experience:

    Would you use the agent again? No

    We have dealt with Putney sales staff. We found sales staff to be very inconsiderate and pushy at times in arranging viewings. Too many restrictions were put on viewing times etc as it seems that customers have to work around your schedule and not the other way round, No such issues with other estate agents which your staff could learn a lot from.. manners for starters.

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
27. 1
    person found
    this helpful.
    

    A 1-star review by 'anon' 8/4/2011

    Services:

    Sales (Prospective customer)

    Experience:

    Would you use the agent again? No

    We were looking to buy a property and arranged property viewings through Foxton. We even went as far as to making an offer through them. During our interaction with Foxton, their attitude is always cold and cocky, simply act as someone who relays messages between buyer and seller. The agent scheduled viewing with us, but when we arrived at the appointed time, he could not go because he has to be in the office, and insisted that he would never schedule something for that time.

    When we lost faith in them and decided to go through another agent, they insisted to the seller that they be paid a... (read more)
    

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
28. 1
    person found
    this helpful.
    

    A 1-star review by 'Tom' 7/4/2011

    Branch:

    91-95 Notting Hill Gate Notting Hill

    Services:

    Lettings (as a Tenant)

    Experience:

    Would you use the agent again? No

    They failed notify me that my keys would be delivered to me at the end of the day, causing me to lose half a day at the property, and causing me to have my movers wait and get paid. They also failed to pass on my detailed points on the tenancy agreement to the property company, Armitage Properties. This is a pressure-cooker sales operation. Unfortunately they know that a new sucker can be found. Hope this changes soon.

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
29. 1
    person found
    this helpful.
    

    A 1-star review by 'Vas' 22/3/2011

    Services:

    Lettings (as a Tenant)

    Experience:

    Would you use the agent again? No

    I wish I had read these reviews earlier. Moved into London a year back. Crunched for time and Foxtons did a good job of showing me a couple of places. End of the good part.

    The place I rented was shambolic to say the least. Anything could fall off at any time.

    Winter came and we realized the insulation was not a word in the house dictionary. Radiator was moody. The only constant part of the chill inside the house. Radiator was checked but turned out to be fine!! Never knew that even though there was no heat radiating, it could be graded fine.

    Complained 4 months back that there was... (read more)
    

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
30. 1
    person found
    this helpful.
    

    A 1-star review by 'Relieved now.' 23/2/2011

    Branch:

    168 Lavender Hill Battersea

    Services:

    Lettings (as a Tenant)

    Experience:

    Would you use the agent again? No

    I'd rather live in a hostel than rent through Foxtons again. All they want is your money without having to provide any service. After I had signed my contract and made all moving arrangments for the move in date, foxtons rang to tell me I couldn't move into the flat as it had to undergo building restorations. How come they didn't check this prior to putting the property on the market? After a lot of negotiations and me having to fly abroad to live with my parents for a week they "suddenly" changed their mind and the flat was fit for living in. When I moved in there was no warm water and all... (read more)
    

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (1)
    
    
31. 1
    person found
    this helpful.
    

    A 1-star review by 'cristina' 22/2/2011

    Branch:

    98 St John's Wood Terrace St John's Wood

    Services:

    Lettings (as a Tenant)

    Experience:

    Would you use the agent again? No

    Pushy and clueless agents who, no matter what you say, will insist on showing you all the old drivel in their inventory, even if it does not remotely match what you told them you're looking for. It doesn't get better once you've made the mistake of renting one of their managed properties: they'll hand over a dirty pig sty and claim it was 'professionally cleaned' before you moved in, and throughout the tenancy up until you move out they'll try to milk you with their myriad and hidden charges.

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (1)
    
    
32. 1
    person found
    this helpful.
    

    A 1-star review by 'Kate' 21/2/2011

    Branch:

    86 - 90 Curtain Road Shoreditch

    Services:

    Lettings (as a Tenant)

    Experience:

    Would you use the agent again? No

    There is only one word for this organisation. Bullying thugs! I have never dealt with such a cut throat company that has absolutely no regard for the tenant! Do not ever use Foxtons! As a tenant you do have rights. Don't let them bully you into showing prospective tenants to your property unless it is on your terms. You can legally dictate these under your statutory rights!

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
33. 1
    person found
    this helpful.
    

    A 1-star review by 'Biff' 16/2/2011

    Services:

    Lettings (as a Tenant)

    Experience:

    Would you use the agent again? No

    I have never had to deal with with people with so little morality. Just thinking about their shiny shoes and fake smile I feel like vomiting.

    Just don't.

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
34. 

    A 5-star review by 'Steven' 15/2/2011

    Branch:

    168 Lavender Hill Battersea

    Services:

    Lettings (as a Landlord)

    Experience:

    Would you use the agent again? Yes

    Great company. Was on the market with other agents who told me that Foxtons was a waste time. All I realised is that the other agents where a complete waste of time. I brought Foxtons on and with in a few days they had a result higher than any other agents offered. I know where ill go next time.

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
35. 1
    person found
    this helpful.
    

    A 1-star review by 'Lina' 13/2/2011

    Branch:

    98 St John's Wood Terrace St John's Wood

    Services:

    Sales (Prospective customer)

    Experience:

    Would you use the agent again? No

    As soon as I went for a viewing through Foxtons, they (3 different people) were bombarding me with phone calls. Their sales tactics were way too aggressive and pushy which was a turn off. Not only that, they contacted my landlady right away and told her that I was planning to move out and that there were others interested in moving into the flat so she should call Foxtons asap! That was completely out of line so I deregistered with Foxtons right away. I would not recommend them to anyone.

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
36. 1
    person found
    this helpful.
    

    A 1-star review by 'Why did I choose Foxtons?' 13/1/2011

    Branch:

    173-177 Clarence Street Kingston

    Services:

    Lettings (as a Tenant)

    Experience:

    Would you use the agent again? No

    This has been my worst ever experience of renting and everything negative you hear about Foxtons is true. Please if you are thinking of walking into one of their onerous branches, stop , turn around and go elsewhere. This will save you money and frustration.

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
37. 1
    person found
    this helpful.
    

    A 1-star review by 'steve' 11/12/2010

    Branch:

    175 Putney High Street Putney

    Services:

    Lettings (Prospective customer)

    Experience:

    Would you use the agent again? No

    I am so glad that I did not rent with Foxtons. Having read some of the horror stroies on here, it seems I made the right decision. Once I had registered with Foxtons they would not leave me alone, they continually called me about flats which were nothing like what I had asked for, completely out of my price range and would often lie to get me into the office. Even after I informed them that I had put a deposit on another property they continued to call me.

    I would not even consider registering with this agency again and strongly advise you to avoid them aswel.

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
38. 1
    person found
    this helpful.
    

    A 1-star review by 'Shocked customer' 6/12/2010

    Services:

    Lettings (as a Tenant)

    Experience:

    Would you use the agent again? No

    One can hardly imagine a more horrific nightmare than signing a contract with Foxtons. If you have any expectations that a signed lease has enough binding power for this organization to act by it, you would have to think again.

    As a simple example, the contract says you should get your lease deposit within 28 days of vacating the rented flat. I got my deposit for my first flat for them 55 days after I left it, reduced by some mysterious amounts, and I am still expecting my deposit for the second one, 41 days after vacating the second flat. Quite obviously, there would never be a third... (read more)
    

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
39. 1
    person found
    this helpful.
    

    A 1-star review by 'MC' 20/10/2010

    Branch:

    173-177 Clarence Street Kingston

    Services:

    Lettings (as a Landlord)

    Experience:

    Would you use the agent again? No

    I have dealt with these agents on a regular basis in the past and I can tell you they are not good at all, bad service and the receptionist is a cold unhelpful person, unless a supervisor is there. The agent are disorganised.

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
40. 1
    person found
    this helpful.
    

    A 1-star review by 'Tenant123' 12/10/2010

    Services:

    Lettings (as a Tenant)

    Experience:

    Would you use the agent again? No

    Foxtons is the worst of the worst! I should have known better than to deal with them. I just moved out of a flat I rented with them almost 2 months ago and have not gotten my deposit back. They are trying to charge me for so many things and have no reason to. I am having to formally dispute it and I bet I will have to take them to court to see any of it.
    I lived in this flat for a year and a half and had 5 different property managers. Their records were never up to date and had to remind them numerous times of when my lease started. When I moved in, the work and cleaning was not completed before my move in date. Just awful to deal with. My advice stay away! If you have rented with them, at least hold your last month's rent as you will never see your deposit back!

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (1)
    
    
41. 1
    person found
    this helpful.
    

    A 1-star review by 'Rob' 24/9/2010

    Branch:

    54 The Mall Ealing

    Services:

    Lettings (as a Tenant)

    Experience:

    Would you use the agent again? No

    The worst of the worst. I shall never, ever do business with this company again. All about the bottom line. 100% profit driven, 0% customer driven.

    You have to pretty consistently terrible to warrant your own hate site.

    All that glitters is not gold.

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
42. 

    A 5-star review by 'Rafael' 21/8/2010

    Branch:

    73-79 Balham High Road Balham

    Services:

    Lettings (Prospective customer)

    Experience:

    Would you use the agent again? Yes

    I have to say I was impressed with the level of service and unfortunately I ended up not letting the property with them, what would've been fair. I've had a couple of viewings with Mr Robert who was very friendly and helpful. I expressed interest on a property from their website which was actually with Balham office but he managed to take us there himself for a viewing and passed the case to his colleague in Balham office. They also didn't offer any rubbish (different from other agencies). I'd strongly reccommend.

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
43. 1
    person found
    this helpful.
    

    A 1-star review by 'scriv' 17/8/2010

    Services:

    Sales (Prospective customer)

    Experience:

    Would you use the agent again? No

    Far too pushy and take you around too many properties that you don't wish to see.

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
44. 1
    person found
    this helpful.
    

    A 1-star review by 'k8ttb' 11/8/2010

    Services:

    Lettings (as a Tenant)

    Experience:

    Would you use the agent again? No

    I cannot believe Foxton's has been given 1 star. They are quite simply the worst people in the worls. Please stay as far away from them adn their smug customised minis as you can. Disgrace.

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
45. 1
    person found
    this helpful.
    

    A 1-star review by 'Missedopportunity' 29/7/2010

    Services:

    Lettings (as a Tenant)

    Experience:

    Would you use the agent again? No

    I absolutely hated dealing with Foxtons, I was moving into London for the first time and they used this to try and rip me off, showing me awful properties that were filthy and totally unsuitable. They said they were all I could get for my 1600 a month budget. The agent that showed us round did not stop calling, texting and bugging me for weeks even though I had told him that we had found something else. I luckily went to another fantastic estate agent and now have a gorgeous flat in a great location which is a gazillion times better than the guff Vincent showed me. Thank god I didn't believe all of his rubbish patter!

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
46. 1
    person found
    this helpful.
    

    A 1-star review by 'tonya' 20/7/2010

    Branch:

    94 Old Brompton Road South Kensington

    Services:

    Sales (Prospective customer)

    Experience:

    Would you use the agent again? No

    Horrible.

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
47. 1
    person found
    this helpful.
    

    A 1-star review by '1234' 2/7/2010

    Branch:

    86 - 90 Curtain Road Shoreditch

    Services:

    Lettings (as a Landlord)

    Experience:

    Would you use the agent again? No

    Pushy, arrogant and smug. Despite telling them I didn't want to deal with them they still call me every six months to chase me and say they have clients. They keep sending letters to it's just plain harassment. I like real people and would never want to handover a penny to them.

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
48. 1
    person found
    this helpful.
    

    A 1-star review by 'msa1701' 22/6/2010

    Services:

    Sales (Prospective customer)

    Experience:

    Would you use the agent again? No

    Absolute Joke - would never ever use again!!!

    We has trouble selling our flat and seeing as we were getting desparate we rang Foxtons Pinner.

    In our area of Ruislip they have a terrible reputation of overpricing the area and failing to get sales.

    The certain member of staff rang me back in ten minutes and began lecturing me that the price the flat was on the market for was ten grand below what they thought it should be selling it for!

    This was a price worked out by THREE separate local independant estate agencies and Foxtons told me that i should instruct them to raise the price... (read more)
    

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (1)
    
    
49. 

    A 1-star review by 'cyrus' 5/5/2010

    Branch:

    47 Heath Street Hampstead

    Services:

    Lettings (Prospective customer)

    Experience:

    Would you use the agent again? No

    
    
    
    
    User 'cyrus' rated Foxtons but did not write a review.

50. 1
    person found
    this helpful.
    

    A 1-star review by 'dessy' 4/5/2010

    Branch:

    94 Old Brompton Road South Kensington

    Services:

    Lettings (as a Tenant)

    Experience:

    Would you use the agent again? No

    They didn't give me the right keys, they lost one of the payments and now are asking me to find their mistake, they are very rude. Foxtons is the worst agent.

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
51. 1
    person found
    this helpful.
    

    A 1-star review by 'steveSharp' 30/4/2010

    Services:

    Lettings (Prospective customer)

    Experience:

    Would you use the agent again? No

    The service i had received from this agent has so far been the worst i have ever had to deal with in my time in rentals.

    I am working at the Northwood NATO base and will be informing my colleauges not to use Foxtons.

    Never receive calls back, late for the one and only viewing we had by 20mins and lie to me saying we are taking something on and never hear again.

    Thank god Gibbs Gillespie where able to help in the end.

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
52. 1
    person found
    this helpful.
    

    A 1-star review by 'Jan Stripp' 29/4/2010

    Services:

    Lettings (Prospective customer)

    Experience:

    Would you use the agent again? Yes

    The agent didnt do much good. Appointments were not met.The planned viewing of 6-8 properties was cancelled. They never rang back.

    Our time was completely wasted. We had to search other and more solid agencies to find a house to rent.

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
53. 1
    person found
    this helpful.
    

    A 1-star review by 'Paula' 21/3/2010

    Branch:

    175 Putney High Street Putney

    Services:

    Sales (Prospective customer)

    Experience:

    Would you use the agent again? No

    Don't waste your time or give them your phone number.

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
54. 1
    person found
    this helpful.
    

    A 1-star review by 'Raz' 9/2/2010

    Services:

    Lettings (as a Tenant)

    Experience:

    Would you use the agent again? No

    The flat searching element itself was fine. Following this and when I actually signed up, I found their service simply terrible. Luckily I was on good terms with the landlord and the flat was well maintained. They claim to provide a 'fully managed' service, but in fact they make the tenant pay for EVERYTHING (including inventory and check out) and will argue until the end to make money from you, even when they are in the wrong. They have zero substance.

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
55. 1
    person found
    this helpful.
    

    A 1-star review by 'Badgers' 5/12/2009

    Services:

    Lettings (Prospective customer)

    Experience:

    Would you use the agent again? No

    Awful service. Endless pushy calls from poorly trained people. Offices and agents obviously can't communicate. Nearly all my questions have gone unanswered. Words fail me.

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
56. 1
    person found
    this helpful.
    

    A 1-star review by 'Ninjini' 19/11/2009

    Services:

    Sales (as a Vendor)

    Experience:

    Would you use the agent again? No

    Unscrupulous, do not use. They came in with their promise of a high price sale which would have justified their high commission rate but they didn't keep to their promises. We dropped them and went with another agent howver, they still market my property at less than the asking price and hassle my wife by wanting to send viewers around on a descrete basis!
    Stay clear, there are plenty of other agents around that are no where near as bad as Foxtons!

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
57. 1
    person found
    this helpful.
    

    A 1-star review by 'Richo' 5/11/2009

    Services:

    Sales (Prospective customer)

    Experience:

    Would you use the agent again? No

    I engaged Foxtons to sell my property, blinded by their snazzy marketing and gusto. However, all I got was false viewings (I was home when they told me viewings were 'supposedly' occurring), no feedback, no communication and no help. They are all style and no substance. Do not use.

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
58. 

    A 1-star review by 'Guy Richards' 30/9/2009

    Services:

    Sales (as a Vendor)

    Experience:

    Would you use the agent again? No

    You should be extremely careful using Foxtons. I have been selling my property with them and they lied to me and to the Agent of the proporty I wished to buy regarding the status of my purchaser - broadly they stated he was (i) in funds and (ii) had exchanged on his sale. Both utterly untrue. The result was that I paid

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
59. 1
    person found
    this helpful.
    

    A 1-star review by 'don'tdoit' 15/9/2009

    Services:

    Lettings (as a Tenant)

    Experience:

    Would you use the agent again? No

    Do not under any circumstance use Foxtons. They, as their eloquent young employee described below, do not give a damn about tenants as they "are not being paid a wage" from us tenants. They will screw you at every corner. They will charge you for cleaning, and inventory checking etc without mentioning that you can do this yourself for half the price. They will be friendly with you when they want something (such as wanting to show people around your flat at 2 hours notice) but when you want something from them they are nasty, disrespectful and lazy. Our agent lied about some things our landlord had requested (we had a lovely landlord who we were on good terms with that they clearly hadn't realised) and were constantly twisting the 'facts' of our agreements to suit themselves. They're honestly some of the most disgusting people I have ever had the displeasure to do business with.

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
60. 

    A 1-star review by 'Sam' 3/9/2009

    Services:

    Lettings (as a Landlord)

    Experience:

    Would you use the agent again? No

    Dealt with incompetent & pretentious lettings department from Muswell Hill branch. Stay away from Foxtons.

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (1)
    
    
61. 

    A 1-star review by 'manic' 7/8/2009

    Branch:

    73-79 Balham High Road Balham

    Services:

    Lettings (as a Tenant)

    Experience:

    Would you use the agent again? No

    
    
    
    
    User 'manic' rated Foxtons but did not write a review.

62. 

    A 1-star review by 'A' 20/7/2009

    Branch:

    73-79 Balham High Road Balham

    Services:

    Lettings (Prospective customer)

    Experience:

    Would you use the agent again? No

    
    
    
    
    User 'A' rated Foxtons but did not write a review.

63. 1
    person found
    this helpful.
    

    A 1-star review by 'Borum' 1/7/2009

    Services:

    Sales (Prospective customer)

    Experience:

    Would you use the agent again? No

    I was 2 days away from exchanging contract on the property. Then they told me property went to a cash buyer. They have been telling me they took the property off-market when we agree on the price, but it turns out they are showing the flat to dozens of people. Anyone know if I got a legal case against them?

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (2)
    
    
64. 

    A 4-star review by 'coctailbabe' 18/6/2009

    Services:

    Lettings (as a Tenant)

    Experience:

    Would you use the agent again? Yes

    I have used Foxtons to find my property in Greenford and they were more than helpful. I went for a viewing and fell in love with the property. Dan, Ealing office, kept us informed every step of the way and when my tenancy came up for termination, we used Foxtons again!!

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
65. 

    A 1-star review by 'FoxtonsArePoo' 26/5/2009

    Services:

    Lettings (as a Tenant)

    Experience:

    Would you use the agent again? No

    What a bunch of crooks and liars. I asked if I could have a Sky TV dish put on the wall, after many emails asking if the landlord was okay with it, I was told it was fine to put a dish up. On moving in I found out that it was illegal under council by-laws to put a dish up and that the building had sky sockets anyway which meant a dish wasn't needed. I later spoke to the landlord in person who confirmed Foxtons had never even asked him if a dish could be put up.

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
66. 

    A 2-star review by 'jstar' 22/5/2009

    Services:

    Lettings (as a Landlord)

    Experience:

    Would you use the agent again? Yes

    They charge a crazy amount to landlords and tenants alike, but for some reason tenants fall for their glitzy offices, meaning that I can sometimes rent a property out for 20% more with Foxtons than with a private add. This pays for their commission and everything else they throw at you in an attempt to get money. I'd drop them in a flash if tenants would wise up.

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
67. 1
    person found
    this helpful.
    

    A 1-star review by 'JustinKase' 15/5/2009

    Services:

    Lettings (as a Landlord)

    Experience:

    Would you use the agent again? No

    Everyone we experienced has lied to me, ignored any complaints, been harassing, bullying and threatening to get money for a service that they simply don't or are perhaps too unprincipled to provide. Having purchased a house through them as well...
    I wouldn't spit any of the agents if they were on fire. Well, ok, I would but not enough to put the fire out or anything.

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
68. 1
    person found
    this helpful.
    

    A 1-star review by 'Victim' 9/3/2009

    Services:

    Lettings (as a Landlord)

    Experience:

    Would you use the agent again? No

    They are so dishonest it's an absolute joke even my solicitor warned me. The amazing thing is that people keep going back to them! It shows that people are essentially snobs swayed by flash cars & posh offices

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
69. 1
    person found
    this helpful.
    

    A 1-star review by 'KM' 29/1/2009

    Services:

    Lettings (as a Landlord)

    Experience:

    Would you use the agent again? No

    I only wish I had searched this review site before signing up with Foxtons. I have never used a letting agent before and was initially foolishly charmed and impressed at their can-do attitude.

    I have since learnt that once you sign on the dotted line, they are absolutely uninterested in you as a client. I have been made to feel like a complete fool when speaking to them, and given the impression I'm a burden - even though they charge the highest management and letting fees in the area (17% all in). You would think their high charges would relate to high standards in professional service.... (read more)
    

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
70. 1
    person found
    this helpful.
    

    A 1-star review by 'Jane' 15/1/2009

    Services:

    Lettings (as a Landlord)

    Experience:

    Would you use the agent again? No

    I have had the luck of being a landlady for Foxtons. If you will rent out or sell your property Foxtons is great, because they will do everything and i mean everything to find you that tenant even though they are not right for you. They have even lied to me on many occasions about the prospective tenants. So, god forbid, I would never wanna have anything to do with them if I were tenants. Even though they have found me nice tenants, they made the life hell for me by lying to me and wasted my time by bringing me people that i would never rent my flat to. Too aggressive.

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
71. 1
    person found
    this helpful.
    

    A 1-star review by 'Vicky' 1/12/2008

    Services:

    Lettings (as a Tenant)

    Experience:

    Would you use the agent again? No

    The worst service I have ever received. Very expensive. Ended up in a flat with fleas and damp and had to be moved out while they knocked the place down and rebuilt it! Would never use Foxtons again under any circumstances!

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
72. 1
    person found
    this helpful.
    

    A 1-star review by 'Avoid_Foxtons' 1/9/2008

    Services:

    Lettings (as a Tenant)

    Experience:

    Would you use the agent again? No

    WATCH OUT! The worst scum out there. These guys are cowboys, they will try to rent out flats at at 20-30% premium vs other estate agents, they will push you to place you deposit even if they haven't agreed anyting yet with the landlord, to try to push them into the deal as well. They are all young, inexperienced, aggressive and arrogant. Don't be fooled by the decent website, flashy cars and bar-like offices, avoid this company like the plague.

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (6)
    
    
73. 1
    person found
    this helpful.
    

    A 2-star review by 'Mr Ethics' 19/8/2008

    Services:

    Sales (Prospective customer)

    Experience:

    Would you use the agent again? Yes

    I would'nt use this company. It's ethics and morals are apparently non-existant as they allow rogue traders within their ranks.
    They exist because they appeal to greed. All agents are out to get the best for the seller - but using ethical means - this is important to me so for me the are nono.
    You've only got to look atr comments on the net and sites like www.wehatefoxtons.com to get the idea.

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (1)
    
    
74. 1
    person found
    this helpful.
    

    A 1-star review by 'mobl' 12/8/2008

    Services:

    Lettings (as a Tenant)

    Experience:

    Would you use the agent again? No

    We rented a flat for 1 year which was managed by Foxtons. We would never recommend this agency again.

    It is a mess internally, they couldn't find our documents which proved our payment of additional fees, until I went by myself and spoke to a different guy instead of the lady managing the flat. Suddenly everything was in the system! What a surprise....!

    Then the flat was promised to be cleaned and bathroom painted before we move in - nothing happened at all! Dirty, dusty, disgusting. After several phone calls somebody came for painting after 3(!) weeks when we moved in! It was done... (read more)
    

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (2)
    
    
75. 1
    person found
    this helpful.
    

    A 1-star review by 'The Customer' 11/8/2008

    Services:

    Lettings (Prospective customer)

    Experience:

    Would you use the agent again? No

    We have been trying to use Foxtons to find somewhere to rent. Not only do they not get back to you, but they refuse to find you places that you ask to see, and instead try and get you to see an overpriced place you may not have any interest in viewing.

    I dealt with the Camden Town branch, someone called 'Dale Peterson'. We received lies saying we could not assess a place on pictures alone and I found the whole sales techniques to be overkill and aggressive, something I found extremely off-putting.

    I have also dealt with their Notting Hill branch. Whislt waiting for an agent to arrive... (read more)
    

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
76. 1
    person found
    this helpful.
    

    A 1-star review by 'Simon' 14/7/2008

    Services:

    Lettings (Prospective customer)

    Experience:

    Would you use the agent again? No

    We have been looking for a flat to rent in north London. All the time Foxtons kept suggesting properties that were outside of our stated budget. I went to see one of their flats in Camden Town - it was a mess. They can only think about their commission and frankly it is a waste of time even speaking to them. Avoid.

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
77. 

    A 1-star review by 'bbob' 8/6/2008

    Services:

    Lettings (Prospective customer)

    Experience:

    Would you use the agent again? No

    Pretentious, expensive, self important and condescending.

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
78. 

    A 1-star review by 'Marge' 4/5/2008

    Branch:

    73-79 Balham High Road Balham

    Services:

    Sales (Prospective customer)

    Experience:

    Would you use the agent again? No

    
    
    
    
    User 'Marge' rated Foxtons but did not write a review.

79. 

    A 1-star review by 'Dave' 28/4/2008

    Services:

    Lettings (as a Tenant)

    Experience:

    Would you use the agent again? No

    Cheats and crooks. Make up charges. Lie constantly. Hold up deposits. Never use them

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
80. 1
    person found
    this helpful.
    

    A 1-star review by 'Olly' 26/4/2008

    Services:

    Sales (as a Vendor)

    Experience:

    Would you use the agent again? No

    You cant trust a word these people say. They are aggressive to the point of offence - pure parasites. I wish eBay would allow people to buy and sell houses directly to cut these scum out. Why should i pay for their plasma screen tvs and silly little cars?

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
81. 2
    people found
    this helpful.
    

    A 1-star review by 'Outfoxed' 14/3/2008

    Services:

    Sales (as a Buyer)

    Experience:

    Would you use the agent again? No

    Dealing with Foxtons - particularly one strident lady at its Shoreditch office - was one of the worst experiences of my life. I was shouted at, bullied, conned, and lied to. NEVER AGAIN. As for my rating, it should be MUCH lower than terrible. Foxton's should be rated ILLEGAL and IMMORAL.

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
82. 1
    person found
    this helpful.
    

    A 1-star review by 'Wang' 4/3/2008

    Services:

    Lettings (as a Tenant)

    Experience:

    Would you use the agent again? No

    Bunch of money grubbers. Treat you like a prize bull before you sign, then just pure bull after.

    Ripped off left, right and center.

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
83. 

    A 1-star review by 'renter' 3/3/2008

    Services:

    Lettings (Prospective customer)

    Experience:

    Would you use the agent again? Yes

    Waste your time by taking you to viewings of flats that are way beyonfd your measn "oh this is only

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
84. 1
    person found
    this helpful.
    

    A 1-star review by 'Ann' 18/2/2008

    Services:

    Lettings (as a Tenant)

    Experience:

    Would you use the agent again? No

    An old boyfriend of mine rented a flat under a company tenancy. Leaks in every room, after under a year he walked out - leaving rent unpaid because they'd never fulfilled their obligations to him as a tenant. More people should do this - just communicate your complaints in writing (pref email and ask for "read receipt" so you have evidence), take photos, get the neighbors around so you have evidence. Preferably, just never use them - too much negative publicity so you should know better!

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
85. 1
    person found
    this helpful.
    

    A 1-star review by 'juliageorge' 13/2/2008

    Services:

    Lettings (Prospective customer)

    Experience:

    Would you use the agent again? No

    We had arranged with an agent from their Canary Wharf office to view some properties on a Sunday morning. He calls early that morning to tell us that he has to cancel all appointments for "personal reasons". We reschedule for Tuesday evening. He calls again on Monday morning to confirm. On Tuesday evening when we arrived, he told us that we had left him a voice message saying that we want to cancel the viewings, and therefore he is unavailable!!!!

    Avoid these sleazy characters at all costs! Not to mention that in early telephone conversations we had with him he was trying to get out as much personal information as he could. The most unpleasant character you could ever come across!!!

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
86. 

    A 1-star review by 'dev' 28/1/2008

    Services:

    Lettings (as a Landlord)

    Experience:

    Would you use the agent again? No

    They have been managing my property and charging me crazy prices for getting small repairs done. Since September 2007, I have paid

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
87. 1
    person found
    this helpful.
    

    A 1-star review by 'Property Guru' 27/1/2008

    Services:

    Sales (as a Vendor)

    Experience:

    Would you use the agent again? No

    I used Foxtons to let my property in Notting Hill, and although they managed to secure a tenant, I found their attitude, fee scale and general service level to be rubbish!!

    I remember speaking to my 'lettings agent' - some blonde bimbo, who didnt know how to operate a calculator (!) - and furiously telling her that it was criminal that Foxtons wanted to charge me

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
88. 

    A 1-star review by 'Ali' 13/9/2007

    Branch:

    73-79 Balham High Road Balham

    Services:

    Lettings (Prospective customer)

    Experience:

    Would you use the agent again? No

    I saw a house with another agent and then with Foxtons by accident, Foxtons were uninterested and claimed the rent was

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
89. 

    A 5-star review by 'David.' 31/7/2007

    Branch:

    73-79 Balham High Road Balham

    Services:

    Sales (as a Vendor)

    Experience:

    Would you use the agent again? Yes

    After sale fell through with previous agent who then seemed to loose interest in selling my flat, Foxtons came in and sold it in under 10 days for 10 grand more.

    They were expensive, but since they got me more money I came out on top.

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (2)
    
    
90. 

    A 1-star review by 'musicben' 27/7/2007

    Branch:

    73-79 Balham High Road Balham

    Services:

    Sales (as a Vendor)

    Experience:

    Would you use the agent again? No

    Incompetent spivs

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
91. 

    A 1-star review by 'zombie' 28/6/2007

    Branch:

    73-79 Balham High Road Balham

    Services:

    Lettings (as a Tenant)

    Experience:

    Would you use the agent again? No

    I would like to give Foxton's a rating less than terrible. They are absolutely horrid.

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
92. 1
    person found
    this helpful.
    

    A 1-star review by 'mag' 29/5/2007

    Branch:

    73-79 Balham High Road Balham

    Services:

    Sales (as a Vendor)

    Experience:

    Would you use the agent again? No

    They are like hungry vultures pretending to be well-spoken.

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
93. 

    A 1-star review by 'SAYER' 24/4/2007

    Branch:

    73-79 Balham High Road Balham

    Services:

    Lettings (Prospective customer)

    Experience:

    Would you use the agent again? No

    Extortionate fees.

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
94. 

    A 1-star review by 'rentflat' 14/9/2006

    Branch:

    73-79 Balham High Road Balham

    Services:

    Lettings (as a Landlord)

    Experience:

    Would you use the agent again? No

    
    
    
    
    User 'rentflat' rated Foxtons but did not write a review.

Write a review