Foxtons
based on 179 ratings. This website contains 173 user reviews of Foxtons.
Agent Information
Foxtons
Description of Foxtons is currently unavailable.
Offices / Branches
- Blackheath - 9 Lee Road, Greater London
- Clerkenwell - 50-52 Clerkenwell Road, Greater London
- Guildford - 1 Mercia Walk, Woking,
- Guildford - 14 Chertsey Road, Woking,
- Guildford - 1 Farnham Road, Surrey
- Guildford - 1-2 Trinity Gate, Epsom Road, Surrey
- Harrow - 33-35 Bridge Street, Greater London
- Kingston Upon Thames - 15 Church Street, Weybridge,
- Kingston Upon Thames - 173-177 Clarence Street Kingston, Kingston upon Thames,
- London - 120 Parkway, Camden,
- London - 73-79 Balham High Road Balham, Wandsworth,
- London - Building 1, Chiswick Park 556 Chicwick High Road., Greater London
- London - 29-35 Lordship Lane, Southwark,
- London - 811 High Road, Barnet,
- London - 90 Notting Hill Gate, Kensington and Chelsea,
- London - 82 Streatham High Street, Greater London
- London - 1117 Finchley Road, Temple Fortune,
- London - 566 Chiswick High Road, London, W4 5BE, Greater London
- London - 55 Wimbledon Hill Road Wimbledon, Wimbledon,
- London - 98 St John's Wood Terrace St John's Wood, Westminster,
- London - 168 Lavender Hill Battersea, Wandsworth,
- London - Unit 2 20 Canada Square Canary Wharf, Tower Hamlets,
- London - 225a Chiswick High Road Chiswick, Chiswick,
- London - 54 The Mall Ealing, Ealing Common,
- London - 55 Fulham Broadway Fulham, Hammersmith and Fulham,
- London - 47 Heath Street Hampstead, Camden,
- London - 355 - 357 Upper Street Islington, Greater London
- London - 92 Park Lane Mayfair, Westminster,
- London - 222 Muswell Hill Broadway Muswell Hill, Haringey,
- London - 94 Old Brompton Road South Kensington, South Kensington,
- London - 44-46 Kings Road Chelsea, Kensington and Chelsea,
- London - 86 - 90 Curtain Road Shoreditch, Hackney,
- London - 9 The Grove, London, E15 1EL, Greater London
- London - 175 Putney High Street Putney, Wandsworth,
- London - 92 Park Lane Mayfair, Westminster,
- London - 91-95 Notting Hill Gate Notting Hill, Kensington and Chelsea,
- Marylebone - 27-31 Blandford Street, Greater London
- Twickenham - 27a The Quadrant Richmond, Richmond upon Thames,
- Willesden Green - 2-6 Station Parade, Greater London
- View All Branches
- Update Agent details
Foxtons has not joined our 'transparent agent' scheme yet.
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Click here and Join the 1000s of Delighted customers that have had success with our recommended agents. If however you do choose to use Foxtons, please make them aware of the scheme and ask them to get in touch if they want to become a member. - Learn more about 'Transparent Agents'.
Customer Reviews (Page 5 of 6)
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FEATURED REVIEW1
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expires 15/01/2013
by 'Nick' 31/1/2012
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Foxtons had just moved into the area so I benefitted from a 0% offer to sell my property. I found Foxtons utterly professional in everything they did for me and would recommend them.Was this review helpful? Yes
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FEATURED REVIEW3
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by 'Duc' 25/1/2012
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I used Foxtons to let a new build property in Woking, and found them to be very efficient and effective. As this was a brand new property I was keen to achieve a good rent as it would set a baseline for the development. Foxtons found a fully-referenced tenant very quickly, and handled the letting agreement, inventory etc. promptly and efficiently. On the minus side, their fees are high, and they take their commission up front out of the first rental payments. On the plus side, their staff work hard, and arrange showings in the evenings and weekends when other agents are closed. They also appear ready and able to achieve rental returns which are higher than other agents propose.Was this review helpful? Yes
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FEATURED REVIEW6
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expires 03/01/2013
by 'R.E' 15/1/2012
- Branch:
- 1 Mercia Walk
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
My fiancé and I have recently been searching the market for a rental property, which included making contact with many real estate agents that deal with property lettings. I just wanted to provide some feedback on the customer service we received at Foxtons in Woking.I went into the office and was greeted by a professional gentlemen that had me sit down while he made me a coffee. Then a very professional Amy Straw one of the branch's Lettings Negotiators met me and took my details in a friendly and helpful way. To answer some questions that I had, she then took me to computer that was... (read more)
Was this review helpful? Yes
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FEATURED REVIEW2
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by 'Naomi' 26/1/2012
- Branch:
- 120 Parkway
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
5 star rating!
Excellent service. You really do get what you pay for! From the moment I rented my flat out, then sold it, I had 24 hours service from an extremely polite and professional team. I had heard they are very commission driven, but at the end of the day they are doing their job... and it gets done. What more could you ask for?!...
It is an extremely stressful time looking for a flat either selling, renting, whatever and the customer service that Foxtons provide, make this process much more bearable.
Thanks so much to all team in Camden Town. HIghly recommended!Was this review helpful? Yes
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3
people found
this helpful.
by 'Why did I choose Foxtons?' 13/1/2011
- Branch:
- 173-177 Clarence Street Kingston
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
This has been my worst ever experience of renting and everything negative you hear about Foxtons is true. Please if you are thinking of walking into one of their onerous branches, stop , turn around and go elsewhere. This will save you money and frustration.
Was this review helpful? Yes
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2
people found
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by 'steve' 11/12/2010
- Branch:
- 175 Putney High Street Putney
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
I am so glad that I did not rent with Foxtons. Having read some of the horror stroies on here, it seems I made the right decision. Once I had registered with Foxtons they would not leave me alone, they continually called me about flats which were nothing like what I had asked for, completely out of my price range and would often lie to get me into the office. Even after I informed them that I had put a deposit on another property they continued to call me.
I would not even consider registering with this agency again and strongly advise you to avoid them aswel.
Was this review helpful? Yes
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2
people found
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by 'Shocked customer' 6/12/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
One can hardly imagine a more horrific nightmare than signing a contract with Foxtons. If you have any expectations that a signed lease has enough binding power for this organization to act by it, you would have to think again.
As a simple example, the contract says you should get your lease deposit within 28 days of vacating the rented flat. I got my deposit for my first flat for them 55 days after I left it, reduced by some mysterious amounts, and I am still expecting my deposit for the second one, 41 days after vacating the second flat. Quite obviously, there would never be a third... (read more)
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3
people found
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by 'MC' 20/10/2010
- Branch:
- 173-177 Clarence Street Kingston
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
I have dealt with these agents on a regular basis in the past and I can tell you they are not good at all, bad service and the receptionist is a cold unhelpful person, unless a supervisor is there. The agent are disorganised.
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2
people found
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by 'Tenant123' 12/10/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Foxtons is the worst of the worst! I should have known better than to deal with them. I just moved out of a flat I rented with them almost 2 months ago and have not gotten my deposit back. They are trying to charge me for so many things and have no reason to. I am having to formally dispute it and I bet I will have to take them to court to see any of it.
I lived in this flat for a year and a half and had 5 different property managers. Their records were never up to date and had to remind them numerous times of when my lease started. When I moved in, the work and cleaning was not completed before my move in date. Just awful to deal with. My advice stay away! If you have rented with them, at least hold your last month's rent as you will never see your deposit back!Was this review helpful? Yes
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2
people found
this helpful.
by 'Rob' 24/9/2010
- Branch:
- 54 The Mall Ealing
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
The worst of the worst. I shall never, ever do business with this company again. All about the bottom line. 100% profit driven, 0% customer driven.
You have to pretty consistently terrible to warrant your own hate site.
All that glitters is not gold.
Was this review helpful? Yes
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by 'Rafael' 21/8/2010
- Branch:
- 73-79 Balham High Road Balham
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
I have to say I was impressed with the level of service and unfortunately I ended up not letting the property with them, what would've been fair. I've had a couple of viewings with Mr Robert who was very friendly and helpful. I expressed interest on a property from their website which was actually with Balham office but he managed to take us there himself for a viewing and passed the case to his colleague in Balham office. They also didn't offer any rubbish (different from other agencies). I'd strongly reccommend.
Was this review helpful? Yes
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2
people found
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by 'scriv' 17/8/2010
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
Far too pushy and take you around too many properties that you don't wish to see.
Was this review helpful? Yes
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2
people found
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by 'k8ttb' 11/8/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I cannot believe Foxton's has been given 1 star. They are quite simply the worst people in the worls. Please stay as far away from them adn their smug customised minis as you can. Disgrace.
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2
people found
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by 'Missedopportunity' 29/7/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I absolutely hated dealing with Foxtons, I was moving into London for the first time and they used this to try and rip me off, showing me awful properties that were filthy and totally unsuitable. They said they were all I could get for my 1600 a month budget. The agent that showed us round did not stop calling, texting and bugging me for weeks even though I had told him that we had found something else. I luckily went to another fantastic estate agent and now have a gorgeous flat in a great location which is a gazillion times better than the guff Vincent showed me. Thank god I didn't believe all of his rubbish patter!
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1
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by 'tonya' 20/7/2010
- Branch:
- 94 Old Brompton Road South Kensington
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
Horrible.
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2
people found
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by '1234' 2/7/2010
- Branch:
- 86 - 90 Curtain Road Shoreditch
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
Pushy, arrogant and smug. Despite telling them I didn't want to deal with them they still call me every six months to chase me and say they have clients. They keep sending letters to it's just plain harassment. I like real people and would never want to handover a penny to them.
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2
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by 'msa1701' 22/6/2010
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
Absolute Joke - would never ever use again!!!
We has trouble selling our flat and seeing as we were getting desparate we rang Foxtons Pinner.
In our area of Ruislip they have a terrible reputation of overpricing the area and failing to get sales.
The certain member of staff rang me back in ten minutes and began lecturing me that the price the flat was on the market for was ten grand below what they thought it should be selling it for!
This was a price worked out by THREE separate local independant estate agencies and Foxtons told me that i should instruct them to raise the price... (read more)
Was this review helpful? Yes
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by 'cyrus' 5/5/2010
- Branch:
- 47 Heath Street Hampstead
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
User 'cyrus' rated Foxtons but did not write a review. -
3
people found
this helpful.
by 'dessy' 4/5/2010
- Branch:
- 94 Old Brompton Road South Kensington
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
They didn't give me the right keys, they lost one of the payments and now are asking me to find their mistake, they are very rude. Foxtons is the worst agent.
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3
people found
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by 'steveSharp' 30/4/2010
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
The service i had received from this agent has so far been the worst i have ever had to deal with in my time in rentals.
I am working at the Northwood NATO base and will be informing my colleauges not to use Foxtons.
Never receive calls back, late for the one and only viewing we had by 20mins and lie to me saying we are taking something on and never hear again.
Thank god Gibbs Gillespie where able to help in the end.
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1
person found
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by 'Jan Stripp' 29/4/2010
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
The agent didnt do much good. Appointments were not met.The planned viewing of 6-8 properties was cancelled. They never rang back.
Our time was completely wasted. We had to search other and more solid agencies to find a house to rent.
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2
people found
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by 'Paula' 21/3/2010
- Branch:
- 175 Putney High Street Putney
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
Don't waste your time or give them your phone number.
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2
people found
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by 'Raz' 9/2/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
The flat searching element itself was fine. Following this and when I actually signed up, I found their service simply terrible. Luckily I was on good terms with the landlord and the flat was well maintained. They claim to provide a 'fully managed' service, but in fact they make the tenant pay for EVERYTHING (including inventory and check out) and will argue until the end to make money from you, even when they are in the wrong. They have zero substance.
Was this review helpful? Yes
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2
people found
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by 'Badgers' 5/12/2009
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
Awful service. Endless pushy calls from poorly trained people. Offices and agents obviously can't communicate. Nearly all my questions have gone unanswered. Words fail me.
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2
people found
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by 'Ninjini' 19/11/2009
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? No
Unscrupulous, do not use. They came in with their promise of a high price sale which would have justified their high commission rate but they didn't keep to their promises. We dropped them and went with another agent howver, they still market my property at less than the asking price and hassle my wife by wanting to send viewers around on a descrete basis!
Stay clear, there are plenty of other agents around that are no where near as bad as Foxtons!Was this review helpful? Yes
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2
people found
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by 'Richo' 5/11/2009
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
I engaged Foxtons to sell my property, blinded by their snazzy marketing and gusto. However, all I got was false viewings (I was home when they told me viewings were 'supposedly' occurring), no feedback, no communication and no help. They are all style and no substance. Do not use.
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1
person found
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by 'Guy Richards' 30/9/2009
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? No
You should be extremely careful using Foxtons. I have been selling my property with them and they lied to me and to the Agent of the proporty I wished to buy regarding the status of my purchaser - broadly they stated he was (i) in funds and (ii) had exchanged on his sale. Both utterly untrue. The result was that I paid
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2
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by 'don'tdoit' 15/9/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Do not under any circumstance use Foxtons. They, as their eloquent young employee described below, do not give a damn about tenants as they "are not being paid a wage" from us tenants. They will screw you at every corner. They will charge you for cleaning, and inventory checking etc without mentioning that you can do this yourself for half the price. They will be friendly with you when they want something (such as wanting to show people around your flat at 2 hours notice) but when you want something from them they are nasty, disrespectful and lazy. Our agent lied about some things our landlord had requested (we had a lovely landlord who we were on good terms with that they clearly hadn't realised) and were constantly twisting the 'facts' of our agreements to suit themselves. They're honestly some of the most disgusting people I have ever had the displeasure to do business with.
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1
person found
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by 'Sam' 3/9/2009
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
Dealt with incompetent & pretentious lettings department from Muswell Hill branch. Stay away from Foxtons.
Was this review helpful? Yes
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by 'manic' 7/8/2009
- Branch:
- 73-79 Balham High Road Balham
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
User 'manic' rated Foxtons but did not write a review. -
by 'A' 20/7/2009
- Branch:
- 73-79 Balham High Road Balham
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
User 'A' rated Foxtons but did not write a review. -
1
person found
this helpful.
by 'Borum' 1/7/2009
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
I was 2 days away from exchanging contract on the property. Then they told me property went to a cash buyer. They have been telling me they took the property off-market when we agree on the price, but it turns out they are showing the flat to dozens of people. Anyone know if I got a legal case against them?
Was this review helpful? Yes
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by 'coctailbabe' 18/6/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I have used Foxtons to find my property in Greenford and they were more than helpful. I went for a viewing and fell in love with the property. Dan, Ealing office, kept us informed every step of the way and when my tenancy came up for termination, we used Foxtons again!!
Was this review helpful? Yes
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1
person found
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by 'FoxtonsArePoo' 26/5/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
What a bunch of crooks and liars. I asked if I could have a Sky TV dish put on the wall, after many emails asking if the landlord was okay with it, I was told it was fine to put a dish up. On moving in I found out that it was illegal under council by-laws to put a dish up and that the building had sky sockets anyway which meant a dish wasn't needed. I later spoke to the landlord in person who confirmed Foxtons had never even asked him if a dish could be put up.
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. I'd strongly reccommend./&display=popup&link=http://www.allagents.co.uk/review/6198/&redirect_uri=http://www.allagents.co.uk/review/6198/ "Share on your Facebook Wall"){kind=logo}
 and will argue until the end to make money from you, even when they are in the wrong. They have zero substance./&display=popup&link=http://www.allagents.co.uk/review/4254/&redirect_uri=http://www.allagents.co.uk/review/4254/ "Share on your Facebook Wall"){kind=logo}
, no feedback, no communication and no help. They are all style and no substance. Do not use./&display=popup&link=http://www.allagents.co.uk/review/3353/&redirect_uri=http://www.allagents.co.uk/review/3353/ "Share on your Facebook Wall"){kind=logo}
 in funds and (ii) had exchanged on his sale. Both utterly untrue. The result was that I paid /&display=popup&link=http://www.allagents.co.uk/review/3081/&redirect_uri=http://www.allagents.co.uk/review/3081/ "Share on your Facebook Wall"){kind=logo}
