Browse agents by letter
Sell or Rent Property with LOW FEES
Get a Quote
Foxtons, Londons Estate Agent

Foxtons

Agent rating: 3.5 out of 5.0 based on 608 ratings. This website contains 602 user reviews of Foxtons.

Offices / Branches


 

Filter Reviews

  • Sales (as a Vendor)155
  • Sales (as a Buyer)56
  • Sales (Prospective customer)39

  • Lettings (as a Landlord)71
  • Lettings (as a Tenant)239
  • Lettings (Prospective customer)40
  • Repair/Property Management1

  • They manage our building2
  • They are our factor0
  • They manage our estate0

  • They arranged our mortgage0
  • Re-Mortgages (Prospective Customer)0
  • Mortgages (Prospective Customer)0

  • Surveys0
  • Conveyancing1

what?

Smartphone? Scan It!

Print | Save

Ratings Widget


You can embed the above official allAgents Ratings widget on your own website! Just copy and paste the following code!

The default widget dimensions are width:250px; height:335px; But this can easily be tweaked by changing the numbers in the code.

This firm is ranked 1579 out of 12622 in the UK

Overall Customer Rating

3.47 out of 5.00

  • 381 recommend
  • 227 disapprove

...left to get your reviews in for the 2014 Estate & Letting Agent Awards

Sell or Rent your Property with ease

Get a Quote

Meet the Team

League Table Rankings:

Agent Information

We embrace change and are constantly challenging tradition because we have a strong desire to improve the way our industry operates. We do business differently to give you the edge.

Foxtons has not joined our 'transparent agent' scheme yet.

"If only I had known about this site before.." the most common comment we get posted from reviewers that have had a bad experience. So in response, allAgents has introduced the "transparent agent" scheme to help identify agents that are open about independent customer feedback and have nothing to hide. The scheme is FREE to join and as an incentive, allAgents will provide them with FREE LANDLORD & VENDOR ENQUIRES.
 
Click here and Join the 1000s of Delighted customers that have had success with our recommended agents. If however you do choose to use Foxtons, please make them aware of the scheme and ask them to get in touch if they want to become a member. - Learn more about 'Transparent Agents'.

Customer Reviews  (Page 1 of 21)

Page last updated on: 24-Jul-2014 08:52:57

  1. A 1-star review by 'Allan' 24/7/2014

    Branch:
    82 Streatham High Street
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    SW16
    Fees Fair?
    No
    Best Price?
    No
    Experience:
    Would you use the agent again? No

    Its a scam.
    The agent lied to me about the price. She didn't told anything regards extra cost, she lied about parking permit, she lied about the landlord. I strong recommend to everyone to stay away from foxtons, its a scam. They asked me for 6 weeks deposit, but now they are taking 150 pound of it just to check the house after we leave it, plus what ever its broken which will take extra cost, the house is broken and full of rats. We lost so munch money because of foxtons. At the beginning they are very friendly and nice, later they will be horrible and rude to you, and all they say we have to pay and they will take from the deposit.

    Comments on the Agents fees

    “THE AGENT LIED TO ME ABOUT THE PRICE. SHE DIDN\'T TOLD ANYTHING REGARDS EXTRA COST, SHE LIED ABOUT PARKING PERMIT, SHE LIED ABOUT THE LANDLORD. I STRONG RECOMMEND TO EVERYONE TO STAY AWAY FROM FOSTONS, ITS A SCAM. THEY ASKED ME FOR 6 WEEKS DEPOSIT, BUT NOW THEY ARE TAKING 150 POUND OF IT JUST TO CHECK THE HOUSE AFTER WE LEAVE IT, PLUS WHAT EVER ITS BROKEN WHICH WILL TAKE EXTRA COST, THE HOUSE IS BROKEN AND FULL OF RATS. WE LOST SO MUNCH MONEY BECAUSE OF FOSTONS. AT THE BEGGING THEY ARE VERY FRIENDLY AND NICE, LATER THEY WILL BE HORRIBLE AND RUDE TO YOU, AND ALL THEY SAY WE HAVE TO PAY AND THEY WILL TAKE FROM THE DEPOSIT.”


    Was this review helpful?    Yes  
    Twitter Facebook

     
    Report Abuse 0 Uploads Agent Response & Comments (0) Feature This Review
  2. A 5-star review by 'Raj Kumar' 18/7/2014

    Branch:
    33-35 Bridge Street
    Services:
    Sales (as a Buyer)
    Staff Member
    No staff selected.
    Postcode
    HA1
    Sold Price
    £285000
    Fees Fair?
    No
    Best Price?
    Yes
    Experience:
    Would you use the agent again? Yes

    Excellent service received from the team at Foxtons in Pinner:
    1. identifying a suitable buy to let property (as per my specification) in an extremley competetive market
    2. keeping to all appointments for viewings
    3. returning all calls & emails the same day
    4. always polite & courteous, including opening doors for customers
    5. liaising with solicitors & the vendors when requested
    6. allowing visits prior to exchange to measure up for fixture & fittings
    7. after exchange allowing other prospective lettings agents to visit the property
    8. helped ensure all vendors belongings were removed prior to completion date

    Was this review helpful?    Yes  
    Twitter Facebook

     
    Report Abuse 0 Uploads Agent Response & Comments (0) Feature This Review
  3. A 5-star review by 'Shanilp' 17/7/2014

    Branch:
    3-5 Crouch End Hill
    Services:
    Sales (as a Vendor)
    Staff Member
    Zenonas
    Postcode
    N7
    Fees Fair?
    No
    Best Price?
    No
    Experience:
    Would you use the agent again? Yes

    We had a difficult buyer, frustrating solicitors and an impatient vendor (!), but Zeno was extremely professional and supportive. He really drove the sale and I believe that he went above and beyond.

    Was this review helpful?    Yes  
    Twitter Facebook

     
    Report Abuse 0 Uploads Agent Response & Comments (0) Feature This Review
  4. A 5-star review by 'C.J.' 15/7/2014

    Branch:
    Building 1, Chiswick Park 556 Chicwick High Road.
    Services:
    Lettings (as a Landlord)
    Staff Member
    Camille Sanderson
    Postcode
    E1
    Fees Fair?
    Yes
    Best Price?
    Yes
    Experience:
    Would you use the agent again? Yes

    The property manager assigned answers promptly and politely. Foxtons applies a very efficient online document management system for landlords. Phone calls are always taken and forwarded to the property manager. I am very pleased with Foxtons' services.

    Was this review helpful?    Yes  
    Twitter Facebook

     
    Report Abuse 0 Uploads Agent Response & Comments (0) Feature This Review
  5. 1
    person found this
    helpful.

    A 1-star review by 'aljon' 15/7/2014

    Branch:
    55 Fulham Broadway
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    SW6
    Rent PCM
    £785
    Fees Fair?
    No
    Best Price?
    No
    Experience:
    Would you use the agent again? No

    The agent is simply rude and unhelpful. Having told us we had 3 weeks to renegotiate our contract, it took him a combination of the week he took off as holiday and a week to speak to the landlady. At this point he advised the landlady to kick us out, the only reason being to generate customer churn and new fees. We were told our new rent price for the next rent year and the un-negotiable terms, two days prior to the deadline. On complaining he infomred us he acted only for the interests of the landlord, not the tenant. The worst company I have dealt with to date.

    Was this review helpful?    Yes  
    Twitter Facebook

     
    Report Abuse 0 Uploads Agent Response & Comments (0) Feature This Review
  6. A 5-star review by 'Ben' 15/7/2014

    Branch:
    3-5 Crouch End Hill
    Services:
    Sales (as a Vendor)
    Staff Member
    Miriame Oussellam
    Postcode
    N8
    Sold Price
    £365000
    Fees Fair?
    Yes
    Best Price?
    Yes
    Experience:
    Would you use the agent again? Yes

    Miriame and her team were profressional, helpful and acheived a great price for my property as promised. We debated long and hard about the additonal commission charged by Foxtons , but in hindsight it was money well spent.

    Was this review helpful?    Yes  
    Twitter Facebook

     
    Report Abuse 0 Uploads Agent Response & Comments (0) Feature This Review
  7. 1
    person found this
    helpful.

    A 1-star review by 'M' 14/7/2014

    Branch:
    55 Wimbledon Hill Road
    Services:
    Lettings (as a Landlord)
    Staff Member
    No staff selected.
    Postcode
    SW19
    Rent PCM
    £1875
    Fees Fair?
    No
    Best Price?
    No
    Experience:
    Would you use the agent again? No

    Please do not use this agent to rent out your property. I did and wasted thousands of pounds as a consequence. They may have a nice office with "free drinks" and they may drive nice cars, but that is about it. All they care about is getting your money and then they leave you high and dry. They got a "grade A" client for my luxury flat in Wimbledon on a 2 year fixed contract. The tenant never paid rent on time and after 2 months decided he had to terminate his contract. Foxtons didn't help me at all, caused a lot of stress and did not respond to my repeated phone calls or emails.
    I will never ever use them again to rent out any of my properties, and will stick to more local agents.
    This happened last year and they had the cheek to call me and ask if the property was coming up to renewal and if they could help me. I told them were to go !
    You have been warned !!!!

    Comments on the Agents fees

    “VERY HIGH AND NOT JUSTIFIED FOR THEIR COMPLETE LACK OF CUSTOMER SERVICE”


    What could Foxtons do to change your mind??

    “They will not be able to change my mind”


    Was this review helpful?    Yes  
    Twitter Facebook

     
    Report Abuse 0 Uploads Agent Response & Comments (0) Feature This Review
  8. 1
    person found this
    helpful.

    A 5-star review by 'Sangeeta Gosai' 9/7/2014

    Branch:
    20-24 York Street
    Services:
    Sales (as a Vendor)
    Staff Member
    Greg Boxer
    Postcode
    TW7
    Sold Price
    £315000
    Fees Fair?
    Yes
    Best Price?
    Yes
    Experience:
    Would you use the agent again? Yes

    Absolutely fantastic service from Greg Boxer at Foxtons. He walked into my flat and after looking at it and making notes, he told me with confidence he could sell my property in 2 weeks and that there was a demand for that particular type of property. He sold it in 24 hours!! I couldn't believe it and the whole process from start to finish was a real pleasure. He was very professional, always willing, called back whenever I left messages and never tired of my persistent questions when I wasn't clear of certain processes or jargon. No matter how busy he was, he always made time to reply to me queries either by email or phone. As a single parent selling on my own, this was a whole new experience for me and often a frightening one but Greg always managed to make it feel easy and made me feel in control and secure. A big Thank You Greg and in particular, thank you for the humour, as we often needed it when things took a little longer than expected!! I wish him lots of good luck at Foxtons, he definitely deserves it.

    Was this review helpful?    Yes  
    Twitter Facebook

     
    Report Abuse 0 Uploads Agent Response & Comments (0) Feature This Review
  9. A 5-star review by 'Krishna Singamala' 8/7/2014

    Branch:
    1 Mercia Walk
    Services:
    Lettings (as a Tenant)
    Staff Member
    Daniel Green, Ellis Bavington-Hall
    Postcode
    GU22
    Rent PCM
    £995
    Fees Fair?
    Yes
    Best Price?
    Not applicable
    Experience:
    Would you use the agent again? Yes

    Daniel and Ellis helped me to get a beautiful flat and they were giving all the information on time. I would like recommend about Foxtons to my friends

    Was this review helpful?    Yes  
    Twitter Facebook

     
    Report Abuse 0 Uploads Agent Response & Comments (0) Feature This Review
  10. A 5-star review by 'Pedja' 8/7/2014

    Branch:
    27a The Quadrant
    Services:
    Lettings (as a Landlord)
    Staff Member
    Mr Tchaba
    Postcode
    TW7
    Sold Price
    £293000
    Fees Fair?
    No
    Best Price?
    Not applicable
    Experience:
    Would you use the agent again? Yes

    Mr. Tchaba together with foxtons were very profesional,
    Quick and srait to the point. They valued my propert realisticly
    Plus found a buyer in a record time. Just finished complition on
    Property and very pleased with service they provided.

    Was this review helpful?    Yes  
    Twitter Facebook

     
    Report Abuse 0 Uploads Agent Response & Comments (0) Feature This Review

Sell or Rent your Property with ease

Get a Quote
  1. 3
    people found this
    helpful.

    A 1-star review by 'Unhappy person' 24/6/2014

    Branch:
    82 Streatham High Street
    Services:
    Lettings (as a Landlord)
    Staff Member
    No staff selected.
    Postcode
    SW16
    Rent PCM
    £1350
    Fees Fair?
    No
    Best Price?
    Not applicable
    Experience:
    Would you use the agent again? No

    I let my property through Foxtons a few years ago and it was the worst thing I ever did. They promise extortionately overpriced potential rental income, their fees are extortionate (was 17% at them time) and I paid for full management and they did nothing much at all! They also take all of their fees upfront first so for 3 months I got no rental income (it was going straight to them) whilst I had to pay rent in the house I was living in, all bills plus my mortgage! I remember having to go to my property in the middle of the night because of a complaint the tenants made about seeing a mouse... (read more)

    Was this review helpful?    Yes  
    Twitter Facebook

     
    Report Abuse 0 Uploads Agent Response & Comments (0) Feature This Review
  2. A 5-star review by 'Nadav Elovic' 24/6/2014

    Branch:
    55 Fulham Broadway
    Services:
    Lettings (as a Tenant)
    Staff Member
    Caroline Dryland
    Postcode
    SW6
    Rent PCM
    £275
    Fees Fair?
    No
    Best Price?
    Not applicable
    Experience:
    Would you use the agent again? Yes

    Foxtons always gave a very luxurious atmosphere and have treated us magnificently. Caroline has been very professional and kind throughout the entire process.

    Was this review helpful?    Yes  
    Twitter Facebook

     
    Report Abuse 0 Uploads Agent Response & Comments (0) Feature This Review
  3. A 1-star review by 'Tim' 24/6/2014

    Branch:
    9 Lee Road
    Services:
    Lettings (as a Landlord)
    Staff Member
    No staff selected.
    Postcode
    SE3
    Rent PCM
    £794
    Fees Fair?
    No
    Best Price?
    Not applicable
    Experience:
    Would you use the agent again? No

    Supercilious, sarcastic, inflexible, rude, took to cold-calling after we had decided not to use their services - there are plenty of agents out there - avoid this one.

    Was this review helpful?    Yes  
    Twitter Facebook

     
    Report Abuse 0 Uploads Agent Response & Comments (0) Feature This Review
  4. 6
    people found this
    helpful.

    A 1-star review by 'Sophie' 18/6/2014

    Branch:
    9 The Grove, London, E15 1EL
    Services:
    Sales (Prospective customer)
    Staff Member
    , Saima Razaq
    Postcode
    E7
    Fees Fair?
    No
    Best Price?
    Not applicable
    Experience:
    Would you use the agent again? No

    I initially contacted Foxtons with regard to a one bedroom flat I was interested which was about 10 minutes’ walk from Leyton station. I was shown this flat, for which the asking price was £230,000, but informed that there was already a lot of interest, and that offers had already come in over the asking price. On the same day I was shown another one bedroom flat in Forest Gate. It was further out than we were hoping for, and more expensive at £250,000, but the agent gave us the hard sale (up and coming area, original Victorian features, cross rail coming in four years’ time etc.), and... (read more)

    What could Foxtons do to change your mind??

    “At the very lease please be honest.”


    Was this review helpful?    Yes  
    Twitter Facebook

     
    Report Abuse 0 Uploads Agent Response & Comments (1) Feature This Review
  5. View All Comments (1)by William  27/06/2014

    Why don't you reimburse this person as a goodwill gesture
  6. A 5-star review by 'AL' 16/6/2014

    Branch:
    86 - 90 Curtain Road
    Services:
    Sales (as a Buyer)
    Staff Member
    Renna Murabak
    Postcode
    E1
    Fees Fair?
    No
    Best Price?
    Not applicable
    Experience:
    Would you use the agent again? Yes

    Renna helped me try and find a property over the last half a year in East London. At the beginning, she quickly identified my preferences and I appreciated that she only contacted me for properties that I would consider. As she learned exactly what I was looking for, she would also contact me as soon as a potential match was on the radar and I am grateful that she put me at the top of the list. In contrast, many other estate agents will bombard you with properties (i.e. waste your time) and then also go silent on you (which does not help). She was able to build trust in our relationship and I felt that she had my best interests at heart and was at the top of her mind, so I always looked forward to seeing a property with her. Through my interaction with Renna, I would definitely call on her (and Foxton's) again for my estate agent needs.

    Was this review helpful?    Yes  
    Twitter Facebook

     
    Report Abuse 0 Uploads Agent Response & Comments (0) Feature This Review
  7. A 5-star review by 'DC' 16/6/2014

    Branch:
    20-24 York Street
    Services:
    Sales (as a Vendor)
    Staff Member
    No staff selected.
    Postcode
    TW11
    Sold Price
    £1080000
    Fees Fair?
    Yes
    Best Price?
    Not applicable
    Experience:
    Would you use the agent again? Yes

    I would like to express appreciation for the service from start to finish that all of the Foxtons staff provided in the sale of my house. They were all completely delightful, courteous and accommodating and kept me in touch throughout the whole process. I would have no hesitation in recommending them as a superb professional and first class agent.

    Was this review helpful?    Yes  
    Twitter Facebook

     
    Report Abuse 0 Uploads Agent Response & Comments (0) Feature This Review
  8. A 5-star review by 'S Nickerson' 13/6/2014

    Branch:
    20-24 York Street
    Services:
    Sales (as a Vendor)
    Staff Member
    Gregory Boxer
    Postcode
    TW1
    Sold Price
    £450000
    Fees Fair?
    Yes
    Best Price?
    Not applicable
    Experience:
    Would you use the agent again? Yes

    After the first time meeting Greg both my wife and I knew he was the right person to sell our flat, professional, knew his market and more importantly the types if prospective buyers for our property.
    The confidence he had in what was an achievable sale price, a record I believe for that branch on the type dwelling and location.
    Greg was fantastic in his consistent feedback and progress reports of the sale especially considering we had two dropouts in the purchase process along the way to finally completing.
    Some people think foxtons are pushy... In our experience with both sales and rental they deliver what they promise a professional and effective service in getting you the best deal.

    I would not hesitate to recommend Greg or any of the other staff at foxtons twice ham branch to sell or assist in finding a home to purchase.
    Great service, great bloke and great result!

    Was this review helpful?    Yes  
    Twitter Facebook

     
    Report Abuse 0 Uploads Agent Response & Comments (0) Feature This Review
  9. A 5-star review by 'Mark' 11/6/2014

    Branch:
    55 Wimbledon Hill Road
    Services:
    Sales (as a Vendor)
    Staff Member
    Simon Darvill, Ryan Ninnis
    Postcode
    SW19
    Sold Price
    £412000
    Fees Fair?
    Yes
    Best Price?
    Not applicable
    Experience:
    Would you use the agent again? Yes

    Simon's experience, professionalism and sound advise have been invaluable to us (especially in the more stressful times), and we could not be happier with the outcome. We accepted an offer after having the property on the market for less than a week, and achieved over asking price.

    We were guided through the sales process very professionally. In particular with regards to negotiating on exchange dates towards the end, Simon really helped get this over the line without having to concede anything important. Another example which stands out to me is the help Simon gave us in tracking down people to get the house emptied out and ready for handover at very short notice, which was a real lifesaver for us as we were moving abroad and couldn't take many things with us, or spend much time traveling back and forth to sort things out.

    Was this review helpful?    Yes  
    Twitter Facebook

     
    Report Abuse 0 Uploads Agent Response & Comments (0) Feature This Review
  10. 5
    people found this
    helpful.

    A 1-star review by 'Lola P' 11/6/2014

    Branch:
    506 – 508 Brixton Road,
    Services:
    Sales (Prospective customer)
    Staff Member
    Matthew Thompson
    Postcode
    SW9
    Fees Fair?
    No
    Best Price?
    Not applicable
    Experience:
    Would you use the agent again? No

    As a prospective customer in the sale of my house I invited Foxtons around for a valuation on my property. Matthew Thompson, the sales manager who visited my home was professional and answered all questions to my satisfaction (I only wish my story ended there). Upon further contact by Mr. Thompson via email I thanked him for his time and let him know I would be proceeding with another company. He responded with somewhat of a negative email but I left it at that.

    The next day I was contacted by the agent whom I had initially spoken with on the phone who informed me that she likes to keep... (read more)

    Was this review helpful?    Yes  
    Twitter Facebook

     
    Report Abuse 1 Uploads Agent Response & Comments (0) Feature This Review
  11. A 5-star review by 'FMT' 10/6/2014

    Branch:
    20-24 York Street
    Services:
    Lettings (as a Tenant)
    Staff Member
    Frances Oldacre
    Postcode
    TW10
    Fees Fair?
    No
    Best Price?
    Not applicable
    Experience:
    Would you use the agent again? Yes

    Good afternoon

    I would like to inform that we have found a suitable and lovely home for my family.

    I take this opportunity to express on behalf of my family our gratitude to Foxtons for the job done, and especially thanks to Frances Oldacre for her kind attention, her dedication and enthusiasm in looking for a property that has fit our needs.

    Kind Regards

    Was this review helpful?    Yes  
    Twitter Facebook

     
    Report Abuse 0 Uploads Agent Response & Comments (0) Feature This Review

Sell or Rent your Property with ease

Get a Quote
  1. A 5-star review by 'Antonio and Marion' 9/6/2014

    Branch:
    3-5 Crouch End Hill
    Services:
    Sales (as a Vendor)
    Staff Member
    Miriame Oussellam, Tom Coates
    Postcode
    N7 9
    Sold Price
    £295000
    Fees Fair?
    Yes
    Best Price?
    Not applicable
    Experience:
    Would you use the agent again? Yes

    Foxtons team, you guys are just awesome, hard-working and professional. Mark, Miriamme and Tom were all precise, thorough and transparent in their explanation and updates. Thank you all for demonstrating that you have clients' interest at heart! 'FOXTONS Estate Agent is a very good Exemplar.' I only hope others will follow suite. You have demonstrated: commitment, diligence and integrity. This make you earned the respect you truly deserve. You are very instrumental in your duties, so keep up the good work.
    Thank you once again for making our SALE a success.

    Was this review helpful?    Yes  
    Twitter Facebook

     
    Report Abuse 0 Uploads Agent Response & Comments (0) Feature This Review
  2. A 1-star review by 'Felipe Paredes' 9/6/2014

    Branch:
    29-35 Lordship Lane
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    SE22
    Rent PCM
    £950
    Fees Fair?
    No
    Best Price?
    Not applicable
    Experience:
    Would you use the agent again? No

    When you visit a foxton office they give you fancy water and nice coffe, once you sign the contract, they show how they really are. Lets start from the beginning, one week before we move in (contract signed and all pay), we when to inspect apartment, the place was dirty and they were mouse droppings everywhere (its not council state, is an apartment in East Dulwich with a view of the park). We were told that before we move the apartment will be professionally cleaned. We move in, and it was still dirty, when we ask, they told us that we can "left the place dirty when the contract... (read more)

    Was this review helpful?    Yes  
    Twitter Facebook

     
    Report Abuse 0 Uploads Agent Response & Comments (0) Feature This Review
  3. 1
    person found this
    helpful.

    A 2-star review by 'Foxtons_never_again' 8/6/2014

    Branch:
    175 Putney High Street
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    SW15
    Rent PCM
    £2300
    Fees Fair?
    No
    Best Price?
    Not applicable
    Experience:
    Would you use the agent again? No

    Worst experience possible. Moved out of the property 1.5 months before the agreed end of tenancy because we purchased a flat. We decided not to clean the apartment until the end of the tenancy, when we had the flat professionally cleant, not with one of the clearners offered by Foxtons.

    A couple of weeks before the agreed end of the tenancy, and without informing us, Foxtons ordered the exit inspection to take place. Since the apartment was not clean, the report came out with several issues that had a direct financial impact on us, and our deposit.The exit report included lies such as... (read more)

    Was this review helpful?    Yes  
    Twitter Facebook

     
    Report Abuse 0 Uploads Agent Response & Comments (0) Feature This Review
  4. A 5-star review by 'Kamini' 3/6/2014

    Branch:
    355 - 357 Upper Street
    Services:
    Lettings (as a Landlord)
    Staff Member
    Amie Roberts
    Postcode
    N5
    Rent PCM
    £12013
    Fees Fair?
    No
    Best Price?
    Not applicable
    Experience:
    Would you use the agent again? Yes

    Amie was very proactive in helping me to find a tenant for the flat. She kept in touch and gave me regular updates on progress and any issues by phone and email. Amie helped support my decision making on rental rates. She sent me any relevant information when I asked for clarification and was always polite and easy to talk to. The best experience in 13 years of me being a landlady. well done!

    Was this review helpful?    Yes  
    Twitter Facebook

     
    Report Abuse 0 Uploads Agent Response & Comments (0) Feature This Review
  5. 1
    person found this
    helpful.

    A 2-star review by 'Chris' 2/6/2014

    Branch:
    Unit 2 20 Canada Square
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    E14
    Rent PCM
    £2500
    Fees Fair?
    No
    Best Price?
    Not applicable
    Experience:
    Would you use the agent again? No

    Very poor customer service and professionalism. I would never use them again, and definitely I would not recommend them. Once you sign a contract with them, any further question you may have will rarely be answered. They let people in and out of your property (collecting keys from their office) without prior notification and as a tenant you totally feel not supported if there are any issues that arise in the property. Their subcontractors (eg., inventory guys) are very unreliable. After taking to a couple of their letting agents, you get the feeling they just thrive for a larger car, which comes after a number of sales I guess.... so once you have signed, don't expect them to be as enthusiastic and friendly as initially.

    Was this review helpful?    Yes  
    Twitter Facebook

     
    Report Abuse 0 Uploads Agent Response & Comments (0) Feature This Review
  6. 1
    person found this
    helpful.

    A 5-star review by 'Jonathan & Nathan' 30/5/2014

    Branch:
    94 Old Brompton Road
    Services:
    Sales (as a Vendor)
    Staff Member
    David Lee, Will Pitt
    Postcode
    SW5
    Fees Fair?
    No
    Best Price?
    Not applicable
    Experience:
    Would you use the agent again? Yes

    Thank you for all your efforts in achieving the sale of our property, and for all the hard work David Lee and Will Pitt in pushing it through to Exchange of Contracts, we were impressed with the tenacity and desire to act for your client and especially to David for always being available and assist any problems that occurred.

    We were equally delighted with David’s regular updates on the progress of sale, and his eagerness to problem solve and go beyond what one would expect of an agent. David even resolved enquires raised by solicitors in relation to an historic planning matter.

    Was this review helpful?    Yes  
    Twitter Facebook

     
    Report Abuse 0 Uploads Agent Response & Comments (0) Feature This Review
  7. A 5-star review by 'Maciej' 30/5/2014

    Branch:
    9 Lee Road
    Services:
    Lettings (as a Tenant)
    Staff Member
    Nik Yankov
    Postcode
    SE3
    Fees Fair?
    No
    Best Price?
    Not applicable
    Experience:
    Would you use the agent again? Yes

    I would like to say thank you for your assistance with house hunting
    It seems like we have found the place- flat in blackheath
    Once again thank you very much for your time,so far you are the best agent i have ever deal with

    Was this review helpful?    Yes  
    Twitter Facebook

     
    Report Abuse 0 Uploads Agent Response & Comments (0) Feature This Review
  8. A 5-star review by 'TM' 29/5/2014

    Branch:
    54 The Mall
    Services:
    Sales (as a Vendor)
    Staff Member
    Jas Dhaliwal
    Postcode
    W3
    Fees Fair?
    No
    Best Price?
    Not applicable
    Experience:
    Would you use the agent again? Yes

    Slick, affable, confidence-inspiring and switched on are just some of the adjectives that spring to mind when I look back at my selling experience with Foxtons earlier this year. Top marks, everyone, thank you.

    Was this review helpful?    Yes  
    Twitter Facebook

     
    Report Abuse 0 Uploads Agent Response & Comments (0) Feature This Review
  9. A 5-star review by 'AB' 29/5/2014

    Branch:
    20-24 York Street
    Services:
    Sales (as a Vendor)
    Staff Member
    Greg Boxer, Rosie Instance
    Postcode
    TW2
    Fees Fair?
    Yes
    Best Price?
    Not applicable
    Experience:
    Would you use the agent again? Yes

    I found the experience with Foxtons to be excellent! The people we dealt with (Greg Boxer and Rosie Instance) were great! They kept us very well informed along the way, even though we were in a chain which was challenging at times. We have now exchanged contracts and are looking forward to the next chapter of our lives together.

    Thanks to all at Foxtons, but especially to Greg and Rosie!!

    Was this review helpful?    Yes  
    Twitter Facebook

     
    Report Abuse 0 Uploads Agent Response & Comments (0) Feature This Review
  10. A 5-star review by 'Simon' 28/5/2014

    Branch:
    20-24 York Street
    Services:
    Sales (as a Vendor)
    Staff Member
    No staff selected.
    Postcode
    TW1
    Fees Fair?
    Not applicable
    Best Price?
    Not applicable
    Experience:
    Would you use the agent again? Yes

    Foxtons have always been very efficient and professional; I have no hesitation in recommending them for both sales and rentals.

    Was this review helpful?    Yes  
    Twitter Facebook

     
    Report Abuse 0 Uploads Agent Response & Comments (0) Feature This Review

Sell or Rent your Property with ease

Get a Quote