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Foxtons, Londons Estate Agent

Foxtons

Agent rating: 3.6 out of 5.0 based on 711 ratings. This website contains 705 user reviews of Foxtons.

Offices / Branches


 

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  • Sales (as a Vendor)188
  • Sales (as a Buyer)73
  • Sales (Prospective customer)43

  • Lettings (as a Landlord)80
  • Lettings (as a Tenant)277
  • Lettings (Prospective customer)42
  • Repair/Property Management1

  • They manage our building2
  • They are our factor
  • They manage our estate

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This firm is ranked 1190 out of 12846 in the UK

Overall Customer Rating

3.59 out of 5.00

  • 468 recommend
  • 243 disapprove

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Agent Information

We embrace change and are constantly challenging tradition because we have a strong desire to improve the way our industry operates. We do business differently to give you the edge.

Foxtons has not joined our 'transparent agent' scheme yet.

"If only I had known about this site before.." the most common comment we get posted from reviewers that have had a bad experience. So in response, allAgents has introduced the "transparent agent" scheme to help identify agents that are open about independent customer feedback and have nothing to hide. The scheme is FREE to join and as an incentive, allAgents will provide them with FREE LANDLORD & VENDOR ENQUIRES.
 
Click here and Join the 1000s of Delighted customers that have had success with our recommended agents. If however you do choose to use Foxtons, please make them aware of the scheme and ask them to get in touch if they want to become a member. - Learn more about 'Transparent Agents'.

Customer Reviews  (Page 1 of 24)

Page last updated on: 25-Jan-2015 15:24:54

  1. A 5-star review by ''

    Branch:
    321 Station Rd (Harrow) (Middlesex)
    Services:
    Sales (Prospective customer)
    Staff Member
    Sophia Carrington
    Postcode
    HA2
    Experience:
    Would you use the agent again? Yes
     
    Sophia Carrington

    I have been involved with many local estate agents and salesmen and women over the last year, and would like to say that Sophia easily stands out as the most hard-working, efficient, enthusiastic and helpful person I have come across. She always got in touch when she said she would, and was very good at remembering what my requirements were. Very sadly the property we have now decided to buy isn't through Foxtons, but that is no fault of Sophia's.

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  2. A 5-star review by ''

    Branch:
    3-5 Crouch End Hill (Crouch End) (London) (Greater London)
    Services:
    Sales (as a Vendor)
    Staff Member
    No staff selected.
    Postcode
    NW7
    Sold Price
    £490000
    Experience:
    Would you use the agent again? Yes
    Upload a reviwer profile image

    Excellent attention to detail, constant follow up, very efficient and friendly staff.
    Recommended a very good solicitor too.
    Gave excellent advice

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  3. A 1-star review by ''

    Branch:
    94 Borough High street (Southwark) (lo) (Greater London)
    Services:
    Sales (as a Buyer)
    Staff Member
    Thomas Holmes
    Postcode
    No postcode selected.
    Experience:
    Would you use the agent again? No
     
    Thomas Holmes

    After having had three pleasant experiences with other estate agents in London, one property purchase through Foxtons Borogh was enough to reaffiirm the commonly held notion that Foxtons are indeed awful. This time in the form of a certain gentleman named Thomas Holmes. The saga started with a lovely property which was advertised on two estate agent websites at different prices. To my bad luck, my first call was to Thomas Holmes at Foxtons who indicated that he was the sole agent on the property. Lie #1. The truth was that Foxtons had done a very poor job marketing the property for 6 months... (read more)

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  4. A 5-star review by ''

    Branch:
    Unit 2 20 Canada Square (Canary Wharf) (London) (Greater London)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Tom Alison
    Postcode
    E14
    Rent PCM
    £2000
    Experience:
    Would you use the agent again? Yes
     
    Tom Alison

    Nice properties & very professional company.
    Dealt with Tom Alison from Canary Wharf branch and he was always very professional, friendly & efficient. Never felt as I was pushed for something I didn't like, which was great!

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  5. A 5-star review by ''

    Branch:
    1 Mercia Walk (Woking) (Surrey)
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    Gu22
    Rent PCM
    £1250
    Experience:
    Would you use the agent again? Yes
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    The whole Foxtons experience was easy, pleasant and very professional. This was the second time I have used them to move property and would have no hesitation in doing it a third! I would definitely recommend them to anyone.

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  6. A 5-star review by ''

    Branch:
    27a The Quadrant (Richmond) (Greater London)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Leanna Sharman
    Postcode
    SW14
    Rent PCM
    £1950
    Experience:
    Would you use the agent again? Yes
     
    Leanna Sharman

    We had a fantastic experience with Leanna. We just moved to the UK, and needed a lot of hand holding. Leanna was great about making sure that she knew what kind of property we are interested in, what locations appealed to us, and what was our budget. We felt like we were in really good hands. We also appreciated the detailed list of services and utilities that she provided us with.

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  7. A 5-star review by ''

    Branch:
    86 - 90 Curtain Road (Shoreditch) (London) (Greater London)
    Services:
    Sales (as a Buyer)
    Staff Member
    Gavie Raj
    Postcode
    E2
    Sold Price
    £385000
    Experience:
    Would you use the agent again? Yes
     
    Gavie Raj

    Fantastic service from Gavie from start to finish. We hadn't thought of using Foxtons but the service from them from the moment we first entered the branch was superb. Gavie was always available without hectoring and we really felt we were getting the benefit of his knowledge and that he was helping us get the best property for our needs, rather than just the quickest and priciest sale.

    We would have no hesitation in recommending Gavie to anyone looking to buy or sell a property.

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  8. A 5-star review by ''

    Branch:
    321 Station Rd (Harrow) (Middlesex)
    Services:
    Sales (as a Vendor)
    Staff Member
    Shaun Bailey, Sophia Carrington
    Postcode
    HA0
    Sold Price
    £500000
    Experience:
    Would you use the agent again? Yes
     
    Shaun BaileySophia Carrington

    As local developers our business relies heavily on Selling Agents. Shaun and Sophia from Foxtons Harrow have sold two properties for us in the last 12 months. Both properties were sold for significantly more that other agents had suggested as a marketing price. One particular property in Harrow Town center sold for more than £40,000 more than we had expected......and they charged us ZERO commission. Great work guys!!

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  9. A 5-star review by ''

    Branch:
    20-24 York Street (Twickenham) (Greater London)
    Services:
    Sales (as a Vendor)
    Staff Member
    Greg Boxer
    Postcode
    Tw11
    Sold Price
    £240000
    Experience:
    Would you use the agent again? Yes
     
    Greg Boxer

    I thought Foxtons gave a first class service. They were very professional from the first meeting they put me as ease with the whole process and made me feel like a valued customer. Greg kept me updated on a regualr basis which was appreciated. I would recomend foxtons 100 %

    Comments on the Agents fees

    “FINE”


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  10. A 5-star review by ''

    Branch:
    321 Station Rd (Harrow) (Middlesex)
    Services:
    Sales (as a Vendor)
    Staff Member
    Shaun Bailey, Sophia Carrington
    Postcode
    HA3
    Sold Price
    £227500
    Experience:
    Would you use the agent again? Yes
     
    Shaun BaileySophia Carrington

    Shaun and the team did a splendid job selling my flat. The provided me with an accurate valuation which whilst at the top end of the market did accruactley reflect the market price as they found me a buyer at asking price within 2 weeks after a high number of viewings at asking price. 3 other agents in the area valued the property significantly lower. When my sale fell through because my buyer pulled out due to a change in employment status the Foxtons team replaced the buyer with two further offers at an increased full asking price again reflecting recent changes in the market. Foxtons really did help reassure me when things fell through the first time (I was devastated) and after speaking to Shaun I was 100% confident that they would find me a replacement buyer even in the run up to xmas. They did a brilliant job and as corney as it sounds have helped make my dreams come true :) !

    Comments on the Agents fees

    “FEES ARE HIGH BUT WORTH IT GIVEN THE WORK UNDERTAKEN WITH VIEWINGS IN THE EVENINGS TILL LATE, WEEKENDS INCLUDING SUNDAY ETC”


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  1. A 5-star review by ''

    Branch:
    321 Station Rd (Harrow) (Middlesex)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Shaun Bailey
    Postcode
    HA2
    Sold Price
    £240
    Experience:
    Would you use the agent again? Yes
     
    Shaun Bailey

    The agent put leaflet about the Service in the property.
    That was very helpful for me to call the Foxton.
    Then the sale side manager Mr. Shaun was contact me.
    He came to my property and explained to me about the sale side.
    I cannot believe that they found the good buyer very quickly.
    The service was very fast, honest and fantastic.
    I'm so glad for the very good service and thanking to the Manager Shaun,
    And all staffs for the hard working.
    Thank you and May God Bless Your service more and more.

    Comments on the Agents fees

    “THE SERVICE WAS QUICK, HONEST AND FANTASTIC SO FEES WAS OK THEY DID VERY HARD. I DIDN\'T CARE ABOUT THE FEES. THANKS.”


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  2. A 1-star review by ''

    Branch:
    173-177 Clarence Street (Kingston Upon Thames) (Greater London)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Charlie Dimler
    Postcode
    KT3
    Rent PCM
    £2300
    Experience:
    Would you use the agent again? No
     
    Charlie Dimler

    Where to begin. Foxtons were one of a few options over agents when we first moved. We found a property as students to share. The property was supposedly managed by Foxtons for the Landlord, which was later changed. When we first viewed properties, I myself found Foxtons to be charming and persuasive. However my housemates received a colder unprofessional vizard. The employee Charlie chew gum and left the viewing to their own desire and avoided questions. We were stung with unbelievable rent considering the property being ill kept, for example dodgy wiring, naff locks etc. We however with... (read more)

    Comments on the Agents fees

    “FOXTONS MAY STAND ON NO HOLDING DEPOSITS HOWEVER CHARGE YOU FOR EVER MOVEMENT AFTER.”


    What could Foxtons do to change your mind??

    “Honesty would have been required instead of sleazy moves and scamming.”


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  3. A 5-star review by ''

    Branch:
    90 Notting Hill Gate (Notting Hill) (London) (Greater London)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Jose Balaio
    Postcode
    No postcode selected.
    Experience:
    Would you use the agent again? Yes
     
    Jose Balaio

    I would recommend Jose Bailao of Foxtons for his exceptional customer service. He was a great help in assisting us move into Central London. He spent over 2 hours running us around in his car on a Sunday showing us the area and being creative with the properties he showed us. Once we had selected a property he acted quickly to ensure we secured it and then helped with all the practicalities right up to and beyond our moving day. All in all a very friendly, knowledgeable and proferssional agent.

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  4. A 5-star review by ''

    Branch:
    321 Station Rd (Harrow) (Middlesex)
    Services:
    Sales (as a Buyer)
    Staff Member
    Sara Alaf
    Postcode
    HA2
    Sold Price
    £475000
    Experience:
    Would you use the agent again? Yes
     
    Sara Alaf

    Foxtons were very helpful in securing our first home for me and my family. I would like to give a special mention to Sara Alaf (who was our nominated Foxtons agent) in helping us securing a property that met our needs. We were first time buyers and the process took a few months as we were keen to secure a property of our choice that meets our requirements (e.g. dedicated parking, location) but Sara always provided an excellent level of service and was able to show us a number of properties until we finalised a property of our choice.

    I would definitely recommend Foxtons for prospective buyers as they provide an excellent level of service to their customers.

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  5. A 5-star review by ''

    Branch:
    27-31 Blandford Street (Marylebone) (Marylebone) (Greater London)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Fiona Macpherson, Hannah Berry
    Postcode
    NW1
    Rent PCM
    £380
    Experience:
    Would you use the agent again? Yes
     
    Fiona MacphersonHannah Berry

    I dealt with both Fiona in the Marylebone office and her colleague Hannah from the Park Lane office, over a period of 3 weeks as I organised to relocate from Central Scotland to London, and thoroughly enjoyed the experience, Both staff were friendly, accommodating, enthusiastic and highly professional, and I have absolutely no hesitation in recommending them both.
    The level of service provided, the quality of property on offer and the willingness to accommodate my requirements made me feel completely relaxed, knowing that I was in safe hands working with them.

    Comments on the Agents fees

    “VERY GOOD VALUE FOR MONEY - NOBODY LIKES SPENDING MONEY, PARTICULARLY AT THIS TIME OF YEAR, BUT IT\'S COMPLETELY WORTH IT FOR THIS SERVICE.”


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  6. A 5-star review by ''

    Branch:
    1-2 Trinity Gate, Epsom Road (Guildford) (Surrey)
    Services:
    Sales (as a Buyer)
    Staff Member
    Ryan Dowd
    Postcode
    GU4
    Sold Price
    £335000
    Experience:
    Would you use the agent again? Yes
     
    Ryan Dowd

    From start to finish Ryan Dowd at Foxtons was communicative, efficient and a pleasure to deal with. I would highly recommend to anyone considering purchasing a property.
    In particular we were given a wealth of information about the process, the area and the type of property. Very impressed at how hard Ryan worked throughout to make sure everything progressed as fast as possible.

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  7. A 5-star review by ''

    Branch:
    166 Vauxhall Bridge Road, (Pimlico & Westminster) (London) (Greater London)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Lana Shegay
    Postcode
    SW1
    Rent PCM
    £1500
    Experience:
    Would you use the agent again? Yes
     
    Lana Shegay

    Just to let you know that Lana has been an absolute star with finding me a flat to rent. She listened to what I wanted and after four or so viewings she understood exactly what I was looking for and delivered on it.

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  8. A 1-star review by ''

    Branch:
    302 – 304 Mare Street, (Hackney) (London) (Greater London)
    Services:
    Sales (as a Vendor)
    Staff Member
    No staff selected.
    Postcode
    No postcode selected.
    Experience:
    Would you use the agent again? No
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    The agents were extremely pushy and aggressive when trying to persuade us to use them. I felt harassed and was not happy about how the agents spoke to me. Upon agreeing to use them the agent who we were also buying with became uncommunicative and impossible to get hold of.

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  9. A 5-star review by ''

    Branch:
    355 - 357 Upper Street (Islington) (London) (Greater London)
    Services:
    Lettings (as a Landlord)
    Staff Member
    scott kelly, elliot austin
    Postcode
    N1
    Rent PCM
    £1500
    Experience:
    Would you use the agent again? Yes
     
    scott kellyelliot austin

    we are very impressed with the quality of tenants that we have had through foxtons in Islington over the last 10 years, both for short lets and long lets.

    Comments on the Agents fees

    “THE PRICE OF RE-LETTING IS FAR TOO HIGH”


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  10. A 5-star review by ''

    Branch:
    321 Station Rd (Harrow) (Middlesex)
    Services:
    Sales (as a Vendor)
    Staff Member
    Shaun Bailey
    Postcode
    Ha1
    Sold Price
    £540000
    Experience:
    Would you use the agent again? Yes
     
    Shaun Bailey

    Having decided to put our home on the market after 15 years I called in two local agents and foxtons who had not long opened in the area. Both the other two were keen to get me a quick sale at a far lower price than was acheived but left me with the impression that they were only really after there commission . Shaun at foxtons left me with the impression that they would be working for me and this was proved by the effort and professinal conduct of all the staff I dealt with at foxtons. In short they achieved the best possible price to a qualified buyer and took virtually all the stress from start to completion out of selling the family home. I only hope that foxtons have moved out to the chalfont 's by the time I'm ready to sell my new home as I wouldn't hesitate to use them again.

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  1. A 5-star review by ''

    Branch:
    54 The Mall (Ealing Common) (London) (Greater London)
    Services:
    Sales (as a Vendor)
    Staff Member
    Jas Dhaliwal
    Postcode
    W3
    Experience:
    Would you use the agent again? Yes
     
    Jas Dhaliwal

    I live abroad and recently sold my house in West London using Foxtons as my agent. I found them to be professional, knowledgeable and willing to go the extra mile when needed and have always felt the sale was in safe and capable hands. I would not hesitate to recommend them to my friends.

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  2. A 5-star review by ''

    Branch:
    30-32 Shepherds Bush Green (Shepherds Bush) (London) (Greater London)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Jenalyn Masalunga
    Postcode
    W14
    Rent PCM
    £1
    Experience:
    Would you use the agent again? Yes
     
    Jenalyn Masalunga

    I wish to thank Foxtons, and in particular Ms Jenalyn Masalunga, for the excellent service we received regarding our renting of the flat at 9 Gunterstone Road.

    Jenalyn understood exactly what was required and as soon as this flat became available she immediately informed us and we were able to rapidly finalise the rent, to our full satisfaction.

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  3. A 5-star review by ''

    Branch:
    355 - 357 Upper Street (Islington) (London) (Greater London)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Esme Griffith
    Postcode
    N5
    Experience:
    Would you use the agent again? Yes
     
    Esme Griffith

    My husband and I were very impressed with the service we recently received through the Islington Branch.

    Esme Griffith was the agent who looked after us.
    We found Esme to be super friendly, approachable, and professional!

    As a result we would totally recommend Foxtons and Esme as an agent.

    Thanks again

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  4. A 5-star review by ''

    Branch:
    55 Wimbledon Hill Road (Wimbledon) (London) (Greater London)
    Services:
    Sales (as a Buyer)
    Staff Member
    Simon Darville, Emlyn Akoto-Dwemoh
    Postcode
    SW19
    Sold Price
    £455000
    Experience:
    Would you use the agent again? Yes
     
    Simon DarvilleEmlyn Akoto-Dwemoh

    Simon Darville's assistance in my property search was extremely professional and considerate enabling me to find a suitable property for purchase within the week of my stay in London. He also assisted me in finding very good professionals to assist me with the process of the property purchase.Finally he introduced me to the lettings team. Simon provided high level of professional support and assistance every step of the process and maintained regular contact with me.This was very important and reassuring for me as I live Overseas. I would definitely use the services of Simon again and recommend Foxtons to friends and family.Thank you for your wonderful and considerate service.

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  5. A 1-star review by ''

    Branch:
    9 Lee Road (Blackheath) (London) (Greater London)
    Services:
    Sales (Prospective customer)
    Staff Member
    No staff selected.
    Postcode
    020
    Experience:
    Would you use the agent again? No
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    Don't buy any properties via Foxton.

    Even once they accept your offer on a property they keep on accepting other offers.

    When a sale is made, the agent in the branch get a commission, that way all the agents keep on bringing all sorts of offers even after others were accepted.

    I was called to be congratulated that my offer on a house in Lewisham was accepted and that the contact will be sent out in the morning.

    In the morning I got a call saying that they took more final offers and that mine was now rejected.

    Be careful.

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  6. A 5-star review by ''

    Branch:
    90 Notting Hill Gate (Notting Hill) (London) (Greater London)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Jose Bailao
    Postcode
    W11
    Rent PCM
    £2600
    Experience:
    Would you use the agent again? Yes
     
    Jose Bailao

    Jose Bailao quickly identified the type of flat that we were looking for and also took into consideration our budgeting requirements. We felt like we had all his time and when we requested to see a property after hours, he did not hesitate to stay back and show us the flat. He showed us 4 properties in one day and we managed to find our dream place in that time. Jose has superb customer service and attention to detail, even helping us take measurements for our furniture before our move in date. He also made several follow up calls to make sure we had moved in ok and that we were happy with the place. He also offered to help us in the future if we needed anything related to the property. He was very proactive and thoughtful throughout the entire process.

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  7. A 4-star review by ''

    Branch:
    33-35 Bridge Street (Pinner) (Greater London)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Annabel Dent
    Postcode
    HA2
    Experience:
    Would you use the agent again? Yes
     
    Annabel Dent

    Hi,

    I want to highlight the work of Annabel Dent, trying to find solutions for a complicated situation as my case.

    In other estate agencies I've been kicked out when I've spoken about my position. Instead that, Annabel listened to me and tried to find the best for me.

    I appreciate it and I will come back to Foxtons Pinner when my current rent agreement expires. Regards Alvaro

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  8. A 5-star review by ''

    Branch:
    166 Vauxhall Bridge Road, (Pimlico & Westminster) (London) (Greater London)
    Services:
    Sales (as a Buyer)
    Staff Member
    Charlie Smith
    Postcode
    SW4
    Sold Price
    £425000
    Experience:
    Would you use the agent again? Yes
     
    Charlie Smith

    Charlie at the Pimlico office was an excellent negotiator for our property search. He showed us plenty of flats in a variety of areas, worked really hard for us in securing the property and then kept us informed throughout the whole process of the progress. A pleasure to work with.

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  9. A 5-star review by ''

    Branch:
    44-46 Kings Road (Chelsea) (London) (Greater London)
    Services:
    Sales (as a Buyer)
    Staff Member
    Laura McGowan
    Postcode
    SW3
    Experience:
    Would you use the agent again? Yes
     
    Laura McGowan

    I recently completed on a property and would just like to say that the agent involved in the purchase (and viewings prior to it) - Laura McGowan - was excellent. She was at all times professional, attentive and was skillfully able to identify my needs and match them to suitable properties. Laura is a credit to Foxtons.

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  10. A 5-star review by ''

    Branch:
    26 Westow Hill (Crystal Palace) (Greater London)
    Services:
    Sales (as a Vendor)
    Staff Member
    , Aliyah Bahar
    Postcode
    SE25
    Sold Price
    £222000
    Experience:
    Would you use the agent again? Yes
     
    Aliyah Bahar

    We sold our flat with Foxtons back in April 2014. They provided a really professional service and were the best agents for the job as it turned out. They got us a good sale and I would definitely recommend them. They got us a sale where other agents selling other flats in that same building could not. I would use them again for sure. They brought interested people to view our flat from several branches also, not just the one branch. I was getting viewing calls from multiple branches. We had multiple offers for our flat and we were more than happy with the result. Even though we were selling our flat in SE25 and their branch is in SE19 it was not a problem. In fact I believe we had more offers for our flat because of that. Foxtons told us they have a large client base when they first consulted with us and it seems that is true and they really helped us achieve the sale our property we needed. Good job Foxtons.

    Comments on the Agents fees

    “I WOULD USE FOXTONS AGAIN FOR SURE. THEY HAVE A GOOD CLIENT BASE TO GET THAT SALE OTHER CAN\'T GET.”


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