Foxtons
Customer Reviews
Reviewed by Borum on 1st July 2009
Services: Sales (Prospective customer)
Property: Residential
Experience: Would you use the agent again?
No
IP address: SZ7.UZ7.UD7.TGL
I was 2 days away from exchanging contract on the property. Then they told me property went to a cash buyer. They have been telling me they took the property off-market when we agree on the price, but it turns out they are showing the flat to dozens of people. Anyone know if I got a legal case against them?
Reviewed by coctailbabe on 18th June 2009
Services: Lettings (as a Tennant)
Property: Residential
Experience: Would you use the agent again?
Yes
IP address: TN9.S7Z.S9D.UU7
I have used Foxtons to find my property in Greenford and they were more than helpful. I went for a viewing and fell in love with the property. Dan, Ealing office, kept us informed every step of the way and when my tenancy came up for termination, we used Foxtons again!!
Reviewed by FoxtonsArePoo on 26th May 2009
Services: Lettings (as a Tennant)
Property: Residential
Experience: Would you use the agent again?
No
IP address: WHS.W1W.3WS.3BA
What a bunch of crooks and liars. I asked if I could have a Sky TV dish put on the wall, after many emails asking if the landlord was okay with it, I was told it was fine to put a dish up. On moving in I found out that it was illegal under council by-laws to put a dish up and that the building had sky sockets anyway which meant a dish wasn't needed. I later spoke to the landlord in person who confirmed Foxtons had never even asked him if a dish could be put up.
Reviewed by jstar on 22nd May 2009
Services: Lettings (as a Landlord)
Property: Residential
Experience: Would you use the agent again?
Yes
IP address: TUL.UUT.U77.UZM
They charge a crazy amount to landlords and tenants alike, but for some reason tenants fall for their glitzy offices, meaning that I can sometimes rent a property out for 20% more with Foxtons than with a private add. This pays for their commission and everything else they throw at you in an attempt to get money. I'd drop them in a flash if tenants would wise up.
Reviewed by JustinKase on 15th May 2009
Services: Lettings (as a Landlord)
Property: Residential
Experience: Would you use the agent again?
No
IP address: 9QX.9J3.EBV.9QB
Everyone we experienced has lied to me, ignored any complaints, been harassing, bullying and threatening to get money for a service that they simply don't or are perhaps too unprincipled to provide. Having purchased a house through them as well...
I wouldn't spit any of the agents if they were on fire. Well, ok, I would but not enough to put the fire out or anything.
Reviewed by Victim on 9th March 2009
Services: Lettings (as a Landlord)
Property: Residential
Experience: Would you use the agent again?
No
IP address: SZN.TN9.S9N.T77
They are so dishonest it's an absolute joke even my solicitor warned me. The amazing thing is that people keep going back to them! It shows that people are essentially snobs swayed by flash cars & posh offices
Reviewed by KM on 29th January 2009
Services: Lettings (as a Landlord)
Property: Residential
Experience: Would you use the agent again?
No
IP address: AWC.311.WYS.3BA
I only wish I had searched this review site before signing up with Foxtons. I have never used a letting agent before and was initially foolishly charmed and impressed at their can-do attitude.
I have since learnt that once you sign on the dotted line, they are absolutely uninterested in you as a client. I have been made to feel like a complete fool when speaking to them, and given the impression I'm a burden - even though they charge the highest management and letting fees in the area (17% all in). You would think their high charges would relate to high standards in professional service. Not so.
You are never able to deal with the same agent twice as they move on from the company so quickly. I have received invoices relating to their other clients. My biggest tip if you do decide to use this company is to watch your invoices carefully - I have been overcharged for work done on my property that I didn't authorise, for which I am then billed. You have to follow up their errors again and again because they simply don't want to know.
I've found the whole 'Foxtons' experience overwhelming, frustrating and maddening. This is related to the Angel branch, N1.
Reviewed by Jane on 15th January 2009
Services: Lettings (as a Landlord)
Property: Residential
Experience: Would you use the agent again?
No
IP address: S99.TUU.S7G.UL9
I have had the luck of being a landlady for Foxtons. If you will rent out or sell your property Foxtons is great, because they will do everything and i mean everything to find you that tenant even though they are not right for you. They have even lied to me on many occasions about the prospective tenants. So, god forbid, I would never wanna have anything to do with them if I were tenants. Even though they have found me nice tenants, they made the life hell for me by lying to me and wasted my time by bringing me people that i would never rent my flat to. Too aggressive.
Reviewed by Vicky on 1st December 2008
Services: Lettings (as a Tennant)
Property: Residential
Experience: Would you use the agent again?
No
IP address: S9L.T7G.UZD.T7U
The worst service I have ever received. Very expensive. Ended up in a flat with fleas and damp and had to be moved out while they knocked the place down and rebuilt it! Would never use Foxtons again under any circumstances!
Reviewed by Avoid_Foxtons on 1st September 2008
Services: Lettings (as a Tennant)
Property: Residential
Experience: Would you use the agent again?
No
IP address: 93Q.9QX.9JV.9EQ
WATCH OUT! The worst scum out there. These guys are cowboys, they will try to rent out flats at at 20-30% premium vs other estate agents, they will push you to place you deposit even if they haven't agreed anyting yet with the landlord, to try to push them into the deal as well. They are all young, inexperienced, aggressive and arrogant. Don't be fooled by the decent website, flashy cars and bar-like offices, avoid this company like the plague.
Reviewed by Mr Ethics on 19th August 2008
Services: Sales (Prospective customer)
Property: Residential
Experience: Would you use the agent again?
Yes
IP address: TUT.UDZ.SLU.UZL
I would'nt use this company. It's ethics and morals are apparently non-existant as they allow rogue traders within their ranks.
They exist because they appeal to greed. All agents are out to get the best for the seller - but using ethical means - this is important to me so for me the are nono.
You've only got to look atr comments on the net and sites like www.wehatefoxtons.com to get the idea.
Reviewed by mobl on 12th August 2008
Services: Lettings (as a Tennant)
Property: Residential
Experience: Would you use the agent again?
No
IP address: S9D.TTU.UMN.UD7
We rented a flat for 1 year which was managed by Foxtons. We would never recommend this agency again.
It is a mess internally, they couldn't find our documents which proved our payment of additional fees, until I went by myself and spoke to a different guy instead of the lady managing the flat. Suddenly everything was in the system! What a surprise....!
Then the flat was promised to be cleaned and bathroom painted before we move in - nothing happened at all! Dirty, dusty, disgusting. After several phone calls somebody came for painting after 3(!) weeks when we moved in! It was done fast and inaccurate. Things that we said were broken (fallling apart window frames, leaking roofs) were always put in the report, but then ignored.
When we moved out, additional charges were taken from our deposit. For example "proffessional cleaning fee" which we did not want, because we had our own cleaner. Especially when we had a choice before to take a cleaner from them or arrange it by ourselves. We thought, it would be less expensive if we arrange one by ourselves..... stupid thinking, because they charge you anyway,even if the flat is clean.
The tone of a lady in Chiswick is very aggressive, patronizing and unfriendly. She was almost SHOUTING at us, as if we were stupid, when she could not find the documents of our payment. Well, it is no wonder that we are then aggressive as well. Besides, to get ANY informations why we have to pay, for what, a normal inventory and other usual things you get for example at "Keatons" you definitely don't get at Foxtons.
In my view, they are far far away from beeing professionals.
Commented by dlfunky on the 8th November 2008
has anyone had experience with foxtons where they WERENT managing the property? what were the landlord likes and in detail exactly what money do they want for example do yoy have to pay for an inventory?
Commented by Coctailbabe on the 18th June 2009
I have rented a non managed property from Foxtons for 2years and I was delighted at the service I have received. I was kept informed every step of the way and I even went back to them for my next property!
Reviewed by The Customer on 11th August 2008
Services: Lettings (Prospective customer)
Property: Residential
Experience: Would you use the agent again?
No
IP address: S99.SZL.ST9.UN9
We have been trying to use Foxtons to find somewhere to rent. Not only do they not get back to you, but they refuse to find you places that you ask to see, and instead try and get you to see an overpriced place you may not have any interest in viewing.
I dealt with the Camden Town branch, someone called 'Dale Peterson'. We received lies saying we could not assess a place on pictures alone and I found the whole sales techniques to be overkill and aggressive, something I found extremely off-putting.
I have also dealt with their Notting Hill branch. Whislt waiting for an agent to arrive you could hear these young, testosterone-driven animals making crude remarks about customers and sales. We were also made to wait over half an hour.
When the properties were finally shown to us, once again THEY WERE NOT THE PROPERTIES WE HAD ASKED TO SEE. One of the properties had a dead cockroach in the shower and was falling apart, and the other was in a lower basement flat which we specifically said we did not want to see. The outside resembled a crack den yet was described as being an area for 'outside storage'.
An absolute, unmitigated disaster and a place run by crooks and vandals. Avoid at all costs.
Reviewed by Simon on 14th July 2008
Services: Lettings (Prospective customer)
Property: Residential
Experience: Would you use the agent again?
No
IP address: 9QI.EJR.93B.9QJ
We have been looking for a flat to rent in north London. All the time Foxtons kept suggesting properties that were outside of our stated budget. I went to see one of their flats in Camden Town - it was a mess. They can only think about their commission and frankly it is a waste of time even speaking to them. Avoid.
Reviewed by bbob on 8th June 2008
Services: Lettings (Prospective customer)
Property: Residential
Experience: Would you use the agent again?
No
IP address: S9T.SGZ.TNM.UND
Pretentious, expensive, self important and condescending.
Reviewed by Marge on 4th May 2008
Services: Sales (Prospective customer)
Property: Residential
Experience: Would you use the agent again?
No
IP address: S9Z.T7U.SZL.UDN
Reviewed by Dave on 28th April 2008
Services: Lettings (as a Tennant)
Property: Residential
Experience: Would you use the agent again?
No
IP address: S9N.UMZ.UZ7.UZ7
Cheats and crooks. Make up charges. Lie constantly. Hold up deposits. Never use them
Reviewed by Olly on 26th April 2008
Services: Sales (as a Vendor)
Property: Residential
Experience: Would you use the agent again?
No
IP address: SLD.TUL.U7D.UMT
You cant trust a word these people say. They are aggressive to the point of offence - pure parasites. I wish eBay would allow people to buy and sell houses directly to cut these scum out. Why should i pay for their plasma screen tvs and silly little cars?
Reviewed by Outfoxed on 14th March 2008
Services: Sales (as a Buyer)
Property: Residential
Experience: Would you use the agent again?
No
IP address: JFF.J3E.JXF.9JI
Dealing with Foxtons - particularly one strident lady at its Shoreditch office - was one of the worst experiences of my life. I was shouted at, bullied, conned, and lied to. NEVER AGAIN. As for my rating, it should be MUCH lower than terrible. Foxton's should be rated ILLEGAL and IMMORAL.
Reviewed by Wang on 4th March 2008
Services: Lettings (as a Tennant)
Property: Residential
Experience: Would you use the agent again?
No
IP address: S9U.S9M.TDU.UDG
Bunch of money grubbers. Treat you like a prize bull before you sign, then just pure bull after.
Ripped off left, right and center.
Reviewed by renter on 3rd March 2008
Services: Lettings (Prospective customer)
Property: Residential
Experience: Would you use the agent again?
Yes
IP address: ULT.TUT.U7N.UMM
Waste your time by taking you to viewings of flats that are way beyonfd your measn "oh this is only £200 more!". Oh is that all? Let me go and ask my boss for a pay rise.
Twonks.
Reviewed by Ann on 18th February 2008
Services: Lettings (as a Tennant)
Property: Residential
Experience: Would you use the agent again?
No
IP address: 044.044.054.4B5
An old boyfriend of mine rented a flat under a company tenancy. Leaks in every room, after under a year he walked out - leaving rent unpaid because they'd never fulfilled their obligations to him as a tenant. More people should do this - just communicate your complaints in writing (pref email and ask for "read receipt" so you have evidence), take photos, get the neighbors around so you have evidence. Preferably, just never use them - too much negative publicity so you should know better!
Reviewed by juliageorge on 13th February 2008
Services: Lettings (Prospective customer)
Property: Residential
Experience: Would you use the agent again?
No
IP address: 9IN.B06.5D0.659
We had arranged with Joshua Benjamin (tel 07875801230, 02071337765) from their Canary Wharf office to view some properties on a Sunday morning. He calls early that morning to tell us that he has to cancel all appointments for "personal reasons". We reschedule for Tuesday evening. He calls again on Monday morning to confirm. On Tuesday evening when we arrived, he told us that we had left him a voice message saying that we want to cancel the viewings, and therefore he is unavailable!!!!
AVOID these sleazy characters at all costs! Not to mention that in early telephone conversations we had with him he was trying to get out as much personal information as he could. The most unpleasant character you could ever come across!!!
Reviewed by dev on 28th January 2008
Services: Lettings (as a Landlord)
Property: Residential
Experience: Would you use the agent again?
No
IP address: P5X.P5X.7MB.X6C
They have been managing my property and charging me crazy prices for getting small repairs done. Since September 2007, I have paid £750 in boiler works, £400 to change a tap, £150 to change a gas cartridge!
They don't reply phone calls and they charge 17% of my rent. AVOID AVOID AVOID!
Reviewed by Property Guru on 27th January 2008
Services: Sales (as a Vendor)
Property: Residential
Experience: Would you use the agent again?
No
IP address: W0D.W50.RE6.I0I
I used Foxtons to let my property in Notting Hill, and although they managed to secure a tenant, I found their attitude, fee scale and general service level to be rubbish!!
I remember speaking to my 'lettings agent' - some blonde bimbo, who didnt know how to operate a calculator (!) - and furiously telling her that it was criminal that Foxtons wanted to charge me £300 to draft a simple tenancy agreement - and another £300 to the tenant!!!
I told her I had an approved ARLA tenancy agreement on my laptop, which would take literally 10 minutes to fill out the relevant boxes - so how the hell do they charge £600 for it?!?!!??! She looked like a dumb animal, not knowing how to respond, so just agreed to waive the fee!!! - scandalous!!
DONT LET THEM TRY AND CON YOU - YOU HAVE BEEN WARNED!!
The government regulated the financial services industry in the 1980's and mortgages in 2004. Its well overdue to bring the same level of monitoring for all Estate and Lettings Agents.
Be vigilant.
Reviewed by Ali on 13th September 2007
Services: Lettings (Prospective customer)
Property: Residential
Experience: Would you use the agent again?
No
IP address: 0NB.00M.07S.5NN
I saw a house with another agent and then with Foxtons by accident, Foxtons were uninterested and claimed the rent was £200 more expensive per month than previously quoted with the other agent.
Steer well clear of these people. On another occasion I attempted to view a flat, only to be told 30minutes after we arranged to see it that they didn't have the keys. No word of apology - nothing.
Reviewed by David. on 31st July 2007
Services: Sales (as a Vendor)
Property: Residential
Experience: Would you use the agent again?
Yes
IP address: P0X.BPP.0XB.PHB
After sale fell through with previous agent who then seemed to loose interest in selling my flat, Foxtons came in and sold it in under 10 days for 10 grand more.
They were expensive, but since they got me more money I came out on top.
Commented by Dan. on the 7th December 2007
we wonder who wrote this?!!
Commented by John R on the 24th February 2008
Someone who works for foxtons perhaps?
Reviewed by musicben on 27th July 2007
Services: Sales (as a Vendor)
Property: Residential
Experience: Would you use the agent again?
No
IP address: CI7.B8T.54T.540
Incompetent spivs
Reviewed by zombie on 28th June 2007
Services: Lettings (as a Tennant)
Property: Residential
Experience: Would you use the agent again?
No
IP address: 3DC.TB5.36C.0BN
I would like to give Foxton's a rating less than terrible. They are absolutely horrid.
Reviewed by mag on 29th May 2007
Services: Sales (as a Vendor)
Property: Residential
Experience: Would you use the agent again?
No
IP address: C06.C06.C06.8DC
They are like hungry vultures pretending to be well-spoken.
Reviewed by SAYER on 24th April 2007
Services: Lettings (Prospective customer)
Property: Residential
Experience: Would you use the agent again?
No
IP address: 70E.500.T87.0E5
Extortionate fees.
Reviewed by rentflat on 14th September 2006
Services: Lettings (as a Landlord)
Property: Residential
Experience: Would you use the agent again?
No
IP address: 054.RHN.0RB.4HD
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Estate Agent Information
Foxtons
Foxtons is a young company, founded in 1981 with a two-person agency in Notting Hill. Twenty five years on we are proud to be London's leading property services company.
Offices / Branches
- Camden (London)
- Ealing (London)
- Guildford (Surrey)
- Hackney (London)
- Hammersmith and Fulham (London)
- Haringey (London)
- Hounslow (London)
- Islington (London)
- Kensington and Chelsea (London)
- Kingston upon Thames (London)
- Merton (London)
- Richmond upon Thames (London)
- Tower Hamlets (London)
- Wandsworth (London)
- Westminster (London)
- Weybridge (Surrey)
- Woking (Surrey)
Services
- Sales
- Lettings
Commented by Jimmy on the 9th September 2008
I work for Foxtons...I am young (23), but I am very experienced (5 years in the game) and I am not aggressive. Remember we work for the landlord, not the tenant - you don't pay our wages - the landlord does! Common sense suggests that we will try to get as much money as possible for our client, as he get more cash, as do we in commission. We are a business, not a charity! Silly comment above, but you are entitled to your opinion. I have dealt with 100's of other agents and I can honestly say maybe 1 in 100 would get a job with us - the rest are awful.
Commented by Ed Martin on the 10th September 2008
5y in the game and you call yourself experienced? You have never witnessed a bear market! To all intents and purposes, you have been 8 months in the game. I met a head of sales of Foxtons at a dinner party a week ago. He told me that he had never seen a market like this in his whole career. Turns out his career was only 10 years so the same applies to him. You would think that market professionals would have at least studied what happens in bear markets (e.g. in other countries), but obviously not in the case of Foxtons. Maybe they think that the UK market only ever goes up. They are in for a big shock - no ownder their founder sold them last year!
Commented by MR on the 25th November 2008
"Jimmy" you should consider tenants in a better light because we shall never become one of your clients with that attitude.
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