Foxtons
based on 179 ratings. This website contains 173 user reviews of Foxtons.
Agent Information
Foxtons
Description of Foxtons is currently unavailable.
Offices / Branches
- Blackheath - 9 Lee Road, Greater London
- Clerkenwell - 50-52 Clerkenwell Road, Greater London
- Guildford - 1 Mercia Walk, Woking,
- Guildford - 14 Chertsey Road, Woking,
- Guildford - 1 Farnham Road, Surrey
- Guildford - 1-2 Trinity Gate, Epsom Road, Surrey
- Harrow - 33-35 Bridge Street, Greater London
- Kingston Upon Thames - 15 Church Street, Weybridge,
- Kingston Upon Thames - 173-177 Clarence Street Kingston, Kingston upon Thames,
- London - 120 Parkway, Camden,
- London - 73-79 Balham High Road Balham, Wandsworth,
- London - Building 1, Chiswick Park 556 Chicwick High Road., Greater London
- London - 29-35 Lordship Lane, Southwark,
- London - 811 High Road, Barnet,
- London - 90 Notting Hill Gate, Kensington and Chelsea,
- London - 82 Streatham High Street, Greater London
- London - 1117 Finchley Road, Temple Fortune,
- London - 566 Chiswick High Road, London, W4 5BE, Greater London
- London - 55 Wimbledon Hill Road Wimbledon, Wimbledon,
- London - 98 St John's Wood Terrace St John's Wood, Westminster,
- London - 168 Lavender Hill Battersea, Wandsworth,
- London - Unit 2 20 Canada Square Canary Wharf, Tower Hamlets,
- London - 225a Chiswick High Road Chiswick, Chiswick,
- London - 54 The Mall Ealing, Ealing Common,
- London - 55 Fulham Broadway Fulham, Hammersmith and Fulham,
- London - 47 Heath Street Hampstead, Camden,
- London - 355 - 357 Upper Street Islington, Greater London
- London - 92 Park Lane Mayfair, Westminster,
- London - 222 Muswell Hill Broadway Muswell Hill, Haringey,
- London - 94 Old Brompton Road South Kensington, South Kensington,
- London - 44-46 Kings Road Chelsea, Kensington and Chelsea,
- London - 86 - 90 Curtain Road Shoreditch, Hackney,
- London - 9 The Grove, London, E15 1EL, Greater London
- London - 175 Putney High Street Putney, Wandsworth,
- London - 92 Park Lane Mayfair, Westminster,
- London - 91-95 Notting Hill Gate Notting Hill, Kensington and Chelsea,
- Marylebone - 27-31 Blandford Street, Greater London
- Twickenham - 27a The Quadrant Richmond, Richmond upon Thames,
- Willesden Green - 2-6 Station Parade, Greater London
- View All Branches
- Update Agent details
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Customer Reviews (Page 1 of 6)
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FEATURED REVIEW1
person found
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expires 15/01/2013
by 'Nick' 31/1/2012
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Foxtons had just moved into the area so I benefitted from a 0% offer to sell my property. I found Foxtons utterly professional in everything they did for me and would recommend them.Was this review helpful? Yes
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FEATURED REVIEW3
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expires 03/01/2013
by 'Duc' 25/1/2012
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I used Foxtons to let a new build property in Woking, and found them to be very efficient and effective. As this was a brand new property I was keen to achieve a good rent as it would set a baseline for the development. Foxtons found a fully-referenced tenant very quickly, and handled the letting agreement, inventory etc. promptly and efficiently. On the minus side, their fees are high, and they take their commission up front out of the first rental payments. On the plus side, their staff work hard, and arrange showings in the evenings and weekends when other agents are closed. They also appear ready and able to achieve rental returns which are higher than other agents propose.Was this review helpful? Yes
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FEATURED REVIEW6
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expires 03/01/2013
by 'R.E' 15/1/2012
- Branch:
- 1 Mercia Walk
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
My fiancé and I have recently been searching the market for a rental property, which included making contact with many real estate agents that deal with property lettings. I just wanted to provide some feedback on the customer service we received at Foxtons in Woking.I went into the office and was greeted by a professional gentlemen that had me sit down while he made me a coffee. Then a very professional Amy Straw one of the branch's Lettings Negotiators met me and took my details in a friendly and helpful way. To answer some questions that I had, she then took me to computer that was... (read more)
Was this review helpful? Yes
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FEATURED REVIEW2
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expires 03/01/2013
by 'Naomi' 26/1/2012
- Branch:
- 120 Parkway
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
5 star rating!
Excellent service. You really do get what you pay for! From the moment I rented my flat out, then sold it, I had 24 hours service from an extremely polite and professional team. I had heard they are very commission driven, but at the end of the day they are doing their job... and it gets done. What more could you ask for?!...
It is an extremely stressful time looking for a flat either selling, renting, whatever and the customer service that Foxtons provide, make this process much more bearable.
Thanks so much to all team in Camden Town. HIghly recommended!Was this review helpful? Yes
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by 'Ken Elvy' 24/5/2012
- Branch:
- 92 Park Lane Mayfair
- Services:
- Sales (as a Vendor)
- Staff Member
- Chris Sellwood
- Staff Member
- Paul Pavlides
- Experience:
- Would you use the agent again? Yes
Chris Sellwood and Paul Pavlides from Foxtons valued, marketed and sold my Covent Garden flat. From the outset, they generated a number of serious viewings and quickly secured 3 offers. I rejected these as being too far below the asking price: even though I knew this to be a very ambitious target. Two of the prospective purchasers came back with improved offers and - thanks to Paul Pavlides - one then committed to what I had set as the minimum I would accept. At that point, my proposed purchase fell through and we went into a period of several months when I was not able or willing to proceed. To their credit, Chris and (particularly) Paul showed great perseverance and kept the deal alive. The outcome was that when I eventually found a new property, I was able to complete the sale. Interestingly, my neighbour was selling a flat of the same square footage in the block at the same time: and for £130,000 less than the price Paul had negotiated successfully for me. So, would I recommend Foxtons: what do you think!
Was this review helpful? Yes
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by 'Zoe' 17/5/2012
- Branch:
- 55 Wimbledon Hill Road Wimbledon
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I was looking to rent a house with my flatmate in Wimbledon in the past few weeks. I normally do not send a feedback, but this time I felt that Foxtons well deserved a good feedback.
We have finally found the place and moved in two days ago. During house hunting we were dealing with a dozen of agencies operating in the South West London. Out of all agents we dealt with, I would like to point out that only the Foxtons' agent Jake Harley has made an impression to us with his professional approach and excellent customer service. He responded to each enquiry we made straight away and himself... (read more)Was this review helpful? Yes
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by 'x' 9/5/2012
- Branch:
- 91-95 Notting Hill Gate Notting Hill
- Services:
- Lettings (as a Tenant)
- Staff Member
- Jasmine Miguel
- Experience:
- Would you use the agent again? Yes
I have recently received the keys to my flat: 16 Elgin Crescent Road and am writing with regards to Jasmine Miguel.
Rarely do I find this process a pleasurable and easy one, but I was quite impressed with Jasmine. She was incredibly speedy and accommodating in meeting my changing requirements for my apartment search, extremely communicative and consistently updating me on changes and information, and most importantly, a sympathetic negotiator on my behalf. I will be sure to recommend Jasmine to my friends and contacts for their future rental needs and would like to thank her for her efficient services.Was this review helpful? Yes
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by 'Mark Pilsbury' 8/5/2012
- Branch:
- 168 Lavender Hill Battersea
- Services:
- Sales (as a Vendor)
- Staff Member
- Gareth Jones
- Experience:
- Would you use the agent again? Yes
Having lost all confidence in my previous Estate Agent`s ability to sell my flat at Battersea Reach, I decided to move to Foxtons and from the initial meeting that I had with Louis Harding, Sales Director I was convinced that I had made the right decision.
I received my first offer in less than 24 hours of appointing Foxtons but decided to decline the offer and sure enough within 8 weeks I had agreed to sell my flat for a higher figure.
Gareth Jones negotiated the sale with the Buyer and in all my dealings with him I found him to be extremely professional and efficient. He kept me informed throughout the entire sale process right up to completion and kept my stress level to a minimum.Was this review helpful? Yes
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6
people found
this helpful.
by 'Milbrey' 8/5/2012
- Branch:
- 90 Notting Hill Gate
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Foxtons are, in my experience, a prime example of how bad an estate agent can be. Friendly, talkative staff, a flashy fleet of cars, a great looking website, and awful, awful service.
My property was officially "managed" by Foxtons. In practice this meant the problems we repeatedly reported - such as a broken oven, a window jammed open, etc. - were ignored for over six months. I awoke one morning towards the end of our tenancy to be greeted by a Foxtons agent and two prospective tenants, who had let themselves in to look around, unannounced. Of course, months later they still... (read more)
Was this review helpful? Yes
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by 'Mario' 7/5/2012
- Branch:
- 92 Park Lane Mayfair
- Services:
- Lettings (as a Tenant)
- Staff Member
- Sinead Conlon
- Experience:
- Would you use the agent again? Yes
It's more than six years that I am dealing with Foxtons renting flats in London. They are always extremely professional very quick in finding a potential property matching your requirement and very caring of their customers.
They try to satisfy your needs and they are very good in negotiating with both landlord and tenant in order to find the right way to close the deal.
I have been dealing with other agencies in the past but to be honest they are the best!!Was this review helpful? Yes
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3
people found
this helpful.
by 'Nick' 4/5/2012
- Branch:
- 566 Chiswick High Road, London, W4 5BE
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
From a Tenants perspective, Foxtons are very poor at communicating. I have been sitting in my living room sometimes with visits from the estate agents constantly, without any notice whatsoever. when you challenge them for turning up unannounced they just apologise and do not leave, but continue the viewing.
Also, be careful about when you agree to a viewing, because one viewing turns into five or six before you have time to to draw a breath.
dont give them your work number either, unless you want to be pestered constantly with phone calls about last minute viewings that they want to do that day. Finally, be careful if they request to take pictures of your apartment, because they will move your belongings around and then not return them to where they were.
Foxtons...very disapointing.Was this review helpful? Yes
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by 'Luigi di Giorgio' 3/5/2012
- Branch:
- 47 Heath Street Hampstead
- Services:
- Lettings (as a Tenant)
- Staff Member
- Henrietta Cullum
- Experience:
- Would you use the agent again? Yes
I wanted to talk about the kindness, professionalism and supporting. Excellent rating at all.
I am sure that I'll call again in the next future and will recommend to anyone who is looking for a new home in London
Was this review helpful? Yes
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by 'Susie' 2/5/2012
- Branch:
- 9 Lee Road
- Services:
- Sales (as a Vendor)
- Staff Member
- Sarah Olaleye
- Staff Member
- Tom Hancock
- Experience:
- Would you use the agent again? Yes
Just wanted to say thank you Tom for pestering me on a daily basis to go with Foxtons and thank you Mark for helping get the property sold so quickly. Tom Hancock was amazingly patient and helpful with my photography comments and…
…one last thing, I just wanted to let you know how impressed we were with Sarah Olaleye, she was so on the ball and relentless in her pursuit of the sale (whilst being nice), we've never known anything like it!
A great team!
All the best and I'm sure we'll be in touch when it comes to selling next time (although that won't be for a while, my nerves need a rest!).
Kind regards
SusieWas this review helpful? Yes
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5
people found
this helpful.
by 'DWF' 23/4/2012
- Branch:
- 98 St John's Wood Terrace St John's Wood
- Services:
- Lettings (as a Tenant)
- Staff Member
- Victoria Payne
- Experience:
- Would you use the agent again? No
These people have been appalling. Sending 3, 4, people to examine some problem that could be fixed with one visit (after months of getting them to look at it) and one wonders billing the landlord for all of them? They have ruined relations with a very lovely owner. Tried to extort money by "clauses" in the contract that whoopsie aren't there. For tenants or landlords absolutely awful. Avoid like the plague!!
Was this review helpful? Yes
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by 'Al' 11/4/2012
- Branch:
- 82 Streatham High Street
- Services:
- Sales (as a Vendor)
- Staff Member
- graham white
- Experience:
- Would you use the agent again? Yes
Having had my property on the market with another agent and not sold, we decided to try Foxtons even tho it felt like going to the dark side....However, their service was IMPECCABLE. The property brochure was excellent quality and really showed off our home, and the agents were great at keeping in contact, always advising of viewings / changes to viewings, and providing feedback. Once an offer was accepted the great service continued, with a call around once a week to ensure everything was progressing and we had no issues. I really believe our agent - Ollie - helped the sale go through more quickly and smoothly because of his contact with us and the buyer. There's no doubt the fees at Foxtons are higher than most other agents, however there's no point having low fees if they can't sell your property...
Was this review helpful? Yes
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by 'AmyL' 4/4/2012
- Branch:
- 55 Wimbledon Hill Road Wimbledon
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
I met Jake Harley last weekend and he took me out to view some properties around the Wimbledon area. He was courteous, polite, friendly and helpful. As I have been flat hunting tirelessly over the last few weeks I have come across some not so savoury estate agents – that are pushing the ‘dodgey salesman’ boundaries to say the least – that make you feel like they don’t have your best interests at heart, that they see a million people every day and that you’re just a number to them. Jake really stood out as he didn’t do any of that. Also, once he knew I had decided to search outside of Wimbledon, he contacted his colleagues in the new areas to help me further with my search.
He even went above and beyond driving me to my next appointment AND introducing me to an amazing baguette joint in Southfields!
Just wanted to give him a shout out as I think he’s doing a great job.
Definately the best estate agent experience I have had in my hunt.
Was this review helpful? Yes
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1
person found
this helpful.
by 'Neil' 27/3/2012
- Branch:
- 33-35 Bridge Street
- Services:
- Sales (as a Vendor)
- Staff Member
- Thomas Carroll
- Staff Member
- Sherif Al-Mayarati
- Experience:
- Would you use the agent again? Yes
Foxtons provided a first-class service in selling our 1 bed flat and were always prepared to go the extra mile where other agents would not. They started viewings the day after we gave them the listing and continued to bring prospective buyers regularly.
Thomas Carroll, the Sales Valuer, worked tirelessly on our behalf to complete the sale promptly and was always available to update us every step of the way. He made a stressful experience that little bit less stressful.Was this review helpful? Yes
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by 'AJ' 24/3/2012
- Branch:
- Unit 2 20 Canada Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Staff Member
- Peter Kisbee
- Experience:
- Would you use the agent again? Yes
Very professional
Flexible working hours which helps a lot in viewing the propertyWas this review helpful? Yes
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by 'A-M H' 23/3/2012
- Branch:
- 86 - 90 Curtain Road Shoreditch
- Services:
- Sales (as a Vendor)
- Staff Member
- Gemma Lloyd-Buckingham
- Staff Member
- Albert Constantin
- Experience:
- Would you use the agent again? Yes
We moved to Foxtons from another agency after trying to sell our flat for 5 months without an offer. We had chosen the first agency because we had rented the property through them and they offered us a discounted rate to sell through them. We moved to Foxtons having heard from friends that they were very efficient and we were not disappointed.
Gemma and Albert from the Shoreditch branch were absolutely superb from the first to the last day of our sale. They secured us our first offer within just a few weeks of marketing the property. They were tenacious and thorough in their approach to the... (read more)Was this review helpful? Yes
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7
people found
this helpful.
by 'B M' 23/3/2012
- Branch:
- Unit 2 20 Canada Square Canary Wharf
- Services:
- Sales (Prospective customer)
- Staff Member
- Thomas Holmes
- Staff Member
- Cate Dodkin
- Experience:
- Would you use the agent again? No
As an overseas seller I contacted the only agent I knew - Foxtons. I gave them an exclusive mandate for 8 months only to get 8 months of excuses as to why they couldn't sell the place. I then gave it to another agent who came back with 3 offers and sold the place within a few months. Meanwhile all I continued to get from Foxtons was excuses and a stream of PR emails about all the meaningless awards they claim to win! On top of all that they hopelessly over valued the place to start with. Useless agent!
I would advise prospective sellers to avoid wasting their time with Foxtons, there are plenty of hungrier agents out there who will get the job done quicker and more professionally.
Was this review helpful? Yes
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7
people found
this helpful.
by 'Mehul' 21/3/2012
- Branch:
- 54 The Mall Ealing
- Services:
- Lettings (as a Tenant)
- Staff Member
- Bonnie Langdon
- Staff Member
- Elizabeth Daley
- Experience:
- Would you use the agent again? No
I rented my current property through Foxtons. During my initial property hunt stage, they showed me the properties in a nice flashy car. All properties were over-priced, except the one I selected. They made me sit in their nice shinny office and they were very pleasant to me. My nightmare started once I made my initial deposit.
Whenever we had any questions after making our first payment, they wouldn't bother answering on time. Make us wait and then tell us the same thing - the property is managed by the landlord. Please get in touch with him. Our landlord was fortunately a very nice guy.... (read more)Was this review helpful? Yes
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by 'MichaelHH' 16/3/2012
- Branch:
- 55 Wimbledon Hill Road Wimbledon
- Services:
- Lettings (as a Tenant)
- Staff Member
- Jake Harley
- Staff Member
- Steven Newham
- Experience:
- Would you use the agent again? Yes
Having arrived in London from Germany, I was quite afraid that it could be rather difficult to find a flat within reach of our budget. However, the people at Foxtons really made a great effort to show me a variety of suitable properties. Once I had found something appropriate, we could agree on a contract with the landlord very quickly, thanks to the good handling by the negotiator.
During my flat search, I came in contact with the Wimbledon and Balham offices, and the negotiators from both branches were very friendly, helpful, and dedicated.
Was this review helpful? Yes
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by 'Ellie' 15/3/2012
- Branch:
- 54 The Mall Ealing
- Services:
- Lettings (as a Tenant)
- Staff Member
- Lindsay Thomas
- Staff Member
- Daniel Brewis
- Experience:
- Would you use the agent again? Yes
Lindsay is a wonderful agent who really listened to my requirements and found properties that suited me and my situation. She was personable, approachable and helpful at every step of the process.
Was this review helpful? Yes
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by 'Ingram Spencer' 15/3/2012
- Branch:
- 55 Fulham Broadway Fulham
- Services:
- Lettings (Prospective customer)
- Staff Member
- Rebecca Wallace
- Staff Member
- Rupert Simmonds
- Experience:
- Would you use the agent again? Yes
Rebecca was friendly and helpful during the viewing and descision stage. She brough a breath of fresh air to the experience making it fun yet purposeful. I cannot recommend her highly enough as a negotiator.
Rupert was efficient and knowledgable when making an offer. He responded to any queries immediatley and referred to his previous exprience to assist.
With the help of Rebecca and Rupert we were able to come to a positive descision and we are very excited about moving into out new home.
Was this review helpful? Yes
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by 'Alexander Sanson' 15/3/2012
- Branch:
- 55 Wimbledon Hill Road Wimbledon
- Services:
- Lettings (as a Tenant)
- Staff Member
- Daloni Jones
- Experience:
- Would you use the agent again? Yes
This month my wife, Holly, and I spent about 3 weeks looking for a place to rent in South West London. We viewed over 40 properties and got to experience a variety of estate agents. It quickly became clear that Foxtons were a cut above the rest. We dealt with people from four of your offices and were consistently bowled over by the energy, professionalism and integrity of the agents we worked with. In particular, we would like to highly recommend Daloni Jones (Wimbledon) who was outstanding. We felt as though their sole mission was to find us a home. They were extremely quick in understanding what we were looking for – even before we could articulate it to them.
Was this review helpful? Yes
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9
people found
this helpful.
by 'Anj' 15/3/2012
- Branch:
- 222 Muswell Hill Broadway Muswell Hill
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I have had the MOST HORRENDOUS time dealing with this company. There is no communication between the offices, department and even the agents in the same office. I caught them out lying where they convinced me the landlord had given permission for viewings from his agent and 'very good friend' Andy, but then got a text from the landlord to say "do not let those snakes in".
Furthermore over a space of 2 days, I got a call from Tom to say I was being evicted, Helen to say the rent was overdue and then Natasha to say that her and Emma were doing viewings. I had Emma from North... (read more)
Was this review helpful? Yes
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by 'Tristan' 1/3/2012
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Dear Ian,
Further to completion of the sale of Flat 53, I just wanted to send you a quick email to thank you for all your hard work in bringing the sale to completion.It was at times a rather drawn out process with the parties, solicitors, the freeholder and the managing agents spread throughout the country. You provided an invaluable service in bringing the various components of the sale together and I do not believe that, without your expertise on board, the sale would have reached a successful conclusion.
I will of course recommend both Foxtons and you personally to anyone looking to buy or sell property in the area, and you will be my first port of call if/when I return to Marylebone.
Thanks again for your help.
Best wishes
TristanWas this review helpful? Yes
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by 'Mats Fagerlund' 29/2/2012
- Branch:
- 90 Notting Hill Gate
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
In general,we are very pleased by Foxtons services.Foxtons has been very professional and we have received good and relevant information.We find their website very good.
We are even more pleased with the services of Will Ryley.He has paid us a lot of attention and showed a lot of perseverance.He´s been extremely services minded.Even though representing the vendor,Will has taken our interest into account and we have perceived him as rather impartial and objective.Will didn´t oversell.Thus,he was credible and we trusted his information and advice.I believe this is important to any buyer.Was this review helpful? Yes
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by 'Rebecca' 24/2/2012
- Branch:
- 29-35 Lordship Lane
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Right from the very first appointment Alice made me feel 100% at ease and as if she was wanting to understand exactly what situation I was in and the best way to market my flat. Alice was great and gave me all of the information that I needed and answered my questions comprehensively. Throughout the period that the flat was on the market Alice gave me great advice when I needed to change price etc and I always felt reassured that she was doing her best to make things work well and find a situation that worked well for everyone. I felt at ease to ask questions that might appear stupid and... (read more)
Was this review helpful? Yes
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13
people found
this helpful.
by 'S' 19/2/2012
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
As a "First Time Seller "I found them quite impressive, when valuing my property, giving me assurance they can do better than other agents, giving me one of 200 0%, veiwers were far between, and only had 2 in the 4 months i was with them.
feedback which i was assured i would get never happened, i had to keep chasing them up, by sending emails, which were ignored, phonning numbers supplied to me but were all going to voice mail, which took days to reply to me,
i was given a time frame of my 0%, i had 2 weeks left where they eventually contacted me, giving me old feedback, with... (read more)Was this review helpful? Yes
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11
people found
this helpful.
by 'SH' 19/2/2012
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
I found them quite impressive, when valuing my property, giving me assurance they can do better than other agents, giving me one of 200 0%, veiwers were far between, as i only had 2, feedback which i was assured i would get never happened, i had to keep chasing them up, by sending emails, which were ignored, phoning numbers supplied but all going to voice male, which took days to reply, i was given a time frame of my 0%, i had 2 weeks left where they eventually contacted me, giving me old feedback, with stupid excuses, to reduce a large amout for cosmetic reasons, when i asked why should i... (read more)
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1
person found
this helpful.
by 'Rowena Allison' 17/2/2012
- Branch:
- 9 Lee Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Fantastic experience at Foxtons Blackheath! I'd recommend house hunters to use Elliot Hancox (on the Lettings team). Elliot is friendly, professional and expresses sincere understanding of your needs as a person and a tenant. I found him a delight to work with - he kept in touch on a regular basis without intruding and provided me with excellent market and property knowledge. I've found other agencies as treating you as just a numbers game to them, whereas I can honestly say, Elliot gave you the VIP treatment. He's a rare breed! Their office is located just a thirty second walk from the left of Blackheath Station which is handy if you're unfamiliar with the area. Head down there or to any Foxton's office - they're leaders in the property market for a reason!
Was this review helpful? Yes
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by 'Tanya' 15/2/2012
- Branch:
- 811 High Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I am writing about my recent experience with Foxtons agent Emma Pask who helped me and my family find a flat to live in, in less than a week.
We had a place set up and ready in Perivale however the current tenants refused to move out 3 days before we were supposed to move in. The agent in Ealing Broadway showed us other apartments however none of them were what we were looking for.
I then decided to turn to the agency in Finchley and Emma took the responsibility to find us an apartment within our budget. She was very friendly and did everything in her power to help us which is why 2 days... (read more)Was this review helpful? Yes
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by 'Suchita Desai' 15/2/2012
- Branch:
- 173-177 Clarence Street Kingston
- Services:
- Sales (as a Vendor)
- Staff Member
- Christian Dickson
- Experience:
- Would you use the agent again? Yes
Christian Dickson (Kingston) worked really hard to, firstly, find us a buyer, and secondly, to keep the buyer, despite various issues. I've been involved in close to 15 buying/sellingtransactions over the last 19 years; never said this about an estate agent, and never thought I would, but on this occasion, he really earned his fee!
Was this review helpful? Yes
 Paul showed great perseverance and kept the deal alive. The outcome was that when I eventually found a new property, I was able to complete the sale. Interestingly, my neighbour was selling a flat of the same square footage in the block at the same time: and for £130,000 less than the price Paul had negotiated successfully for me. So, would I recommend Foxtons: what do you think!/&display=popup&link=http://www.allagents.co.uk/review/25172/&redirect_uri=http://www.allagents.co.uk/review/25172/ "Share on your Facebook Wall"){kind=logo}
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=Foxtons are, in my experience, a prime example of how bad an estate agent can be. Friendly, talkative staff, a flashy fleet of cars, a great looking website, and awful, awful service.
My property was officially "managed" by Foxtons. In practice this meant the problems we repeatedly reported - such as a broken oven, a window jammed open, etc. - were ignored for over six months. I awoke one morning towards the end of our tenancy to be greeted by a Foxtons agent and two prospective tenants, who had let themselves in to look around, unannounced. Of course, months later they still have our deposit, and with a general lack interest from their end, it is looking unlikely it will be returned in any form.
Their sky-high fees are worth noting too - whatever you expect, you\'ll be surprised. I\'ve found you can do significantly better with any other estate agent. There is a reason their fees are difficult to find on that website.
I would never use Foxtons again, but I suspect many people caught in their trap are first-time tenants in London. If this is you, please, before you sign, think again about the big, glass-fronted offices, the fleet of cars, and the great looking website - and rest assured you will be paying for it all.
As a final note, I\'d also say that the recent rash of 5 star reviews on this site - for an agent previously getting 1s and 2s - looks a bit suspicious. Perhaps they have improved suddenly - or perhaps an email went round the office. Be sure to read the earlier reviews too. There are a LOT of them./&display=popup&link=http://www.allagents.co.uk/review/24334/&redirect_uri=http://www.allagents.co.uk/review/24334/ "Share on your Facebook Wall"){kind=logo}
, we\'ve never known anything like it!
A great team!
All the best and I\'m sure we\'ll be in touch when it comes to selling next time (although that won\'t be for a while, my nerves need a rest!).
Kind regards
Susie/&display=popup&link=http://www.allagents.co.uk/review/24063/&redirect_uri=http://www.allagents.co.uk/review/24063/ "Share on your Facebook Wall"){kind=logo}
 and one wonders billing the landlord for all of them? They have ruined relations with a very lovely owner. Tried to extort money by "clauses" in the contract that whoopsie aren't there. Really a crooked stick in our experience. For tenants or landlords absolutely awful. Avoid like the plague!!
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These people have been appalling. Sending 3, 4, people to examine some problem that could be fixed with one visit (after months of getting them to look at it) and one wonders billing the landlord for all of them? They have ruined relations with a very lovely owner. Tried to extort money by "clauses" in the contract that whoopsie aren't there. For tenants or landlords absolutely awful. Avoid like the plague!!/&display=popup&link=http://www.allagents.co.uk/review/23540/&redirect_uri=http://www.allagents.co.uk/review/23540/ "Share on your Facebook Wall"){kind=logo}
. Hopefully they won't ever have to do that again!
This seems to be the difference between Foxtons and other agencies. They go the extra mile and just do not give up. If their rate is slightly higher than some other agencies they are still worth every penny because the moment you hire them you can be absolutely sure they will get the job done and if they can't then no-one can. They were amazing./&display=popup&link=http://www.allagents.co.uk/review/21312/&redirect_uri=http://www.allagents.co.uk/review/21312/ "Share on your Facebook Wall"){kind=logo}
 who was outstanding. We felt as though their sole mission was to find us a home. They were extremely quick in understanding what we were looking for – even before we could articulate it to them./&display=popup&link=http://www.allagents.co.uk/review/20828/&redirect_uri=http://www.allagents.co.uk/review/20828/ "Share on your Facebook Wall"){kind=logo}
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=I have had the MOST HORRENDOUS time dealing with this company. There is no communication between the offices, department and even the agents in the same office. I caught them out lying where they convinced me the landlord had given permission for viewings from his agent and 'very good friend' Andy, but then got a text from the landlord to say "do not let those snakes in".
Furthermore over a space of 2 days, I got a call from Tom to say I was being evicted, Helen to say the rent was overdue and then Natasha to say that her and Emma were doing viewings. I had Emma from North finchley office actually shout at me when I said I did not want her to do viewings without me there (a fair request agreed with the landlord) and found Natalia in my flat doing a viewing once when I had said I would be out for the evening!
This was towards the end, at the start, they refused to clean the flat or get us the parking permit from the landlord amongst many other complaints. I had gone up the formal complaints chain as per their website to the area director and have no time to do it again but I would not recommend this firm to anyone.
When a company grows, measures need to be put in place to ensure consistent service and the fact they work as a firm and not as individuals which is a concept this ridiculous company has not come to terms with. They are rude, liars, and inefficient ( unless it is to collect rent when they can call 20 times a day!).
Over my two years renting, I can name 15 people who have called, text and emailed me. How hard is it to have one account manager who actually knows what is going on rather than have sales ONLY deal with viewings, finance ONLY deal with payment, maintenance ONLY deal with issues and account manager ONLY deal with renewals!?/&display=popup&link=http://www.allagents.co.uk/review/20813/&redirect_uri=http://www.allagents.co.uk/review/20813/ "Share on your Facebook Wall"){kind=logo}
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=As a "First Time Seller "I found them quite impressive, when valuing my property, giving me assurance they can do better than other agents, giving me one of 200 0%, veiwers were far between, and only had 2 in the 4 months i was with them.
feedback which i was assured i would get never happened, i had to keep chasing them up, by sending emails, which were ignored, phonning numbers supplied to me but were all going to voice mail, which took days to reply to me,
i was given a time frame of my 0%, i had 2 weeks left where they eventually contacted me, giving me old feedback, with stupid excuses, to reduce a large amount for cosmetic reasons, when i asked why should i reduce,
for others to re-arrange or decorate to their style, as it was valued at the price i was given allowing for all this, i was then given a run down on other properties by other agents,who have lower prices
little do they know i kept a check on what houses were being sold at in my area including the price, so they lied about it, they also lied about the 2 veiwers i had,
by saying the last couple wanted to change things for there grandkids to stay? i told them it was a young couple with no kids let alone grandkids,
The first elderly couple turned up at my door with an agent without prior booking, the agent insisted she booked a day and time with me,
Veiwers wanted to veiw even thou i wasnt prepared,(i got no apology) the feedback i got there was they wanted 2 seperate rooms not a through lounge and they smelt cigarrette smoke,and i should useing sprays or candles,
i told her it was my home and i could smoke in it, and they should try booking in the future,PLUS THE ROOMS WERE TOO SMALL?
once the 0% agents feeds time was up.they decided to contact me pushing to reduce, and changing the price on their website within seconds without me agreeing, which i kept saying i could not afford to do,
i then rang the agent it went to voice mail saying she would not be back in the office till the following week? another lie as she was in the office, i rang more numbers given to me all went to voice mail, i then sent emails
asking them to remove my property, they starting phonning me, so it was payback time, i ignored till i calmed down and was ready to return there call to get voicemail again, where i had to send another email, for them to call
i was then informed i could not use other agents for 4 weeks, when i first went with Foxtons, they did wait 2 weeks for me to remove from previous agents..
Foxtons are not to be trusted. full of lies once they have you on there books they do nothing, they seem to be out to add as many as possible round the olympics area, making it goof for them,
all at a high price, and ruinning other agents.. my experiance with them has been a nightmare..DO NOT USE THEM../&display=popup&link=http://www.allagents.co.uk/review/19325/&redirect_uri=http://www.allagents.co.uk/review/19325/ "Share on your Facebook Wall"){kind=logo}
. Elliot is friendly, professional and expresses sincere understanding of your needs as a person and a tenant. I found him a delight to work with - he kept in touch on a regular basis without intruding and provided me with excellent market and property knowledge. I've found other agencies as treating you as just a numbers game to them, whereas I can honestly say, Elliot gave you the VIP treatment. He's a rare breed! Their office is located just a thirty second walk from the left of Blackheath Station which is handy if you're unfamiliar with the area. Head down there or to any Foxton's office - they're leaders in the property market for a reason!/&display=popup&link=http://www.allagents.co.uk/review/19261/&redirect_uri=http://www.allagents.co.uk/review/19261/ "Share on your Facebook Wall"){kind=logo}
 worked really hard to, firstly, find us a buyer, and secondly, to keep the buyer, despite various issues. I've been involved in close to 15 buying/sellingtransactions over the last 19 years; never said this about an estate agent, and never thought I would, but on this occasion, he really earned his fee!/&display=popup&link=http://www.allagents.co.uk/review/19159/&redirect_uri=http://www.allagents.co.uk/review/19159/ "Share on your Facebook Wall"){kind=logo}
