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We embrace change and are constantly challenging tradition because we have a strong desire to improve the way our industry operates. We do business differently to give you the edge.



 
Feb 03,2016
Minithumbdown
By: 'Michael'
Feb 03,2016
0 people found
this helpful
Visited twice, very disappointed with the level of service. I was told I would be contacted on two occasions and this never happened. Talked a very good game did Garn but very rude not calling back. Would never use and I have influenced others on this service which put them off using foxtons services....
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What agent could do to change your mind?
Not sure as I never got a call
Comment on agent fees
Not sure as I never got a call
Was this helpful? Yes
Feb 03,2016
Minithumbup
By: 'Dr Tarun Gupta'
Feb 03,2016
1 people found
this helpful
Excellent service from Foxtons, led by Zenonas - he was courteous, responsive and kept me up to date with all the developments around our new home during the construction and exchange phase....
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Was this helpful? Yes
Jan 25,2016
Minithumbup
By: 'Alex'
Jan 25,2016
1 people found
this helpful
We sold our house through Foxtons, Harrow. Shaun Bailey who is the branch manager valued our property and provided guidance on target price. He understands the market and what can be achieved. We also spoke to other agents but their valuations were lower and they didn't seem to have in depth knowledge of the market (eg Squires seem to rely on historical value from land registry plus a % age uplift without taking into account the building and refurbishment that we did) . We achieved a sale wi...
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Comment on agent fees
Fees are higher but well worth it
Was this helpful? Yes
Jan 20,2016
Minithumbup
By: 'Mrs.D.Bush'
Jan 20,2016
0 people found
this helpful
I was very impressed by Steven McGuire from Foxtons who achieved the great price and made the sale happen: effective service, excellent and honest communication, making the process smooth from the moment of accepting the offer to exchange and completion - truly SUPERB service!!!...
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Was this helpful? Yes
Jan 18,2016
Minithumbdown
By: 'SallyHunns'
Jan 18,2016
0 people found
this helpful
Totally agree with comment earlier. You could definitely need to improve your estate agents attitude towards customers (especially your colleague Hassan Nasser). Perhaps trying to act like you care and are willing to help. Needs more experience staff!...
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What agent could do to change your mind?
As mentioned earlier, you need more experienced staff!
Was this helpful? Yes
Jan 13,2016
Minithumbup
By: 'Ken'
Jan 13,2016
0 people found
this helpful
Immensely impressed by Greg and his team over at Foxtons and their methods obviously work. Quite simply they managed to get nearly 20 prospective viewers through the door in less than two weeks with at least one making an offer. I was on the 0% offer because Foxtons had just opened and from the first meeting to the last email Greg supported the process with professionalism and a smile. Always pleasant and prompt to deal with though I wouldn't like to think the hours he works! I can't hesitate...
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Comment on agent fees
I was under the 0% deal and Greg went all out. Normal fees are higher than the competition but Greg got my flat sold despite it having been on the market a year earlier with a different agent. Guess the results speak for themselves.
Was this helpful? Yes
Jan 12,2016
Minithumbup
By: 'A storming success'
Jan 12,2016
0 people found
this helpful
Greg Boxer's sales campaign got off to a storming start - and never relaxed. Buyers kept coming through the door; every aspect of the sale was handled promptly and effectively. Once the right offer was achieved Greg kept me informed of progress and chased lawyers to prevent the sale stretching longer than necessary....
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Comment on agent fees
Great terms of business to promote the branch
Was this helpful? Yes
Jan 11,2016
Minithumbup
By: 'Vera'
Jan 11,2016
0 people found
this helpful
We recently exchanged on a property in Surbiton and were very pleased with the service and professional level of communication via Foxtons. We mainly dealt with Billy Brawn and Greg Boxer, who were very approachable, swift and dedicated in responding to our individual queries and requests. We felt that our requirements and timelines were being communicated very swiftly and well to the vendor. We will, without hesitation, go via this Foxton branch again should we choose to sell our property in fu...
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Was this helpful? Yes
Jan 11,2016
Minithumbup
By: 'R and S'
Jan 11,2016
0 people found
this helpful
We couldn't fault the service we received from Greg Boxer and his team who went over and beyond what we would or could reasonably have expected from them. They were consistently professional, polite and responsive to us. They worked extremely hard to make sure our sale went through in the tight timescale required by the rest of the chain, proactively following up with all parties and sorting out problems that others hadn't been able to resolve. It really was a 'rolls-royce' service. Both Greg an...
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Was this helpful? Yes
Jan 05,2016
Minithumbup
By: 'Vimal'
Jan 05,2016
0 people found
this helpful
Would like to take this opportunity to highlight the high level of professional service we have witnessed during our dream home purchase which was dealt by Suj. I have noticed that she informed about things at all stages. She acted very efficient , chased up both solicitors all times . Our purchase would never happened without Suj involvement. My experience with Foxton was overall good. I would personally recommend Suj as a good agent with a good customer relationship, keep it up Suj! And a b...
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Was this helpful? Yes
Jan 04,2016
Minithumbup
By: 'Jo and Dave'
Jan 04,2016
1 people found
this helpful
We had very positive experience with our agents Joseph and Zeno. They have been very helpful and proactive. We originally appointed another estate agent, but after a horrible experience with them, we would rather pay the additional 1% to go with Foxton. We needed to put our house on the market as soon as possible and we were worried with possible delays regarding putting the house on the internet, etc. However, Joseph promised that they had a lots of buyers that they could contact, so they di...
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Comment on agent fees
Foxton's fee is one of the highest (if not the highest) among all other high street estate agents. However you get what you pay for and we felt the level of service we received certainly worth the additional 0.5% - 1% commission fee
Was this helpful? Yes
Dec 14,2015
Minithumbup
By: 'Maria'
Dec 14,2015
1 people found
this helpful
We recently exchanged contracts for a property in Surbiton. From the beginning Billy Brawn proved to be professional, responsive and courteous. He seemed to take a genuine interest in our house search and he helped us with providing good local knowledge of the area. Also, as first time buyers, we appreciated his insight and guidance on the process of buying a property. We would most certainly recommend him to other buyers/sellers....
read full review
Comment on agent fees
We recently exchanged contracts for a property in Surbiton. From the beginning Billy Brawn proved to be professional, responsive and courteous. He seemed to take a genuine interest in our house search and he helped us with providing good local knowledge of the area. Also, as first time buyers, we appreciated his insight and guidance on the process of buying a property. We would most certainly recommend him to other buyers/sellers.
Was this helpful? Yes
Dec 09,2015
Minithumbup
By: 'Linda Morgan'
Dec 09,2015
0 people found
this helpful
I would definitely recommend Foxtons Surbiton office. Greg Boxer and his team have dealt with the sale of our house in a very professional way. We were kept informed throughout the sale and the house was sold in record time! A very efficient and professional team. Thanks for a job very well done....
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Dec 09,2015
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By: 'Linda Morgan'
Dec 09,2015
0 people found
this helpful
I would definitely recommend Foxtons Surbiton office. Greg Boxer and his team have dealt with the sale of our house in a very professional way. We were kept informed throughout the sale and the house was sold in record time! A very efficient and professional team. Thanks for a job very well done....
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Was this helpful? Yes
Dec 08,2015
Minithumbup
By: 'Andrew'
Dec 08,2015
0 people found
this helpful
We purchased a property through Foxtons. Our first contact was with Billy Brawn. He did a fantastic job of interviewing us to understand what we were looking for in a property. The properties we viewed demonstrated how well he had listened to us as we rapidly found a property we liked. Our offer was passed to the seller quickly and allowed us to move into the purchasing process rapidly. We then dealt with Greg Boxer for the main sales process. Greg did a generally great job of answering question...
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Was this helpful? Yes
Dec 04,2015
Minithumbup
By: 'Nina&vlado'
Dec 04,2015
0 people found
this helpful
Fantastic experience working with Sophia Carringon always friendly and pleasant person to deal with and made the whole process very easy. Would recommend highly!" Everyone who needs quick and professional sale....
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Dec 02,2015
Minithumbup
By: 'Mr Abdul'
Dec 02,2015
0 people found
this helpful
We just recently sold our house though Foxtons Twickenham, after having no success with another agency and I cannot stress how brilliant and exceptional they were throughout the whole process. We knew Adam was the right guy in getting the job done. He and his team delivered on their promise; they were honest, responsive and professional at all times and worked hard in getting the job done. Their efficiency and enthusiasm kept things moving all the time, a great personal service from start to fin...
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Was this helpful? Yes
Dec 01,2015
Minithumbup
By: 'mark'
Dec 01,2015
0 people found
this helpful
Sophia and her team were absolutely excellent. My case was unusual with a lot of difficult factors (I now live in another continent, currently working in a 3rd continent...) and Sophia was so professional and capable she took all the stress out of it. She handled everything very very well and I couldn't possibly imagine how she could have done anything better. She and Foxtons come highly recommended....
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Nov 30,2015
Minithumbup
By: 'Stuart'
Nov 30,2015
0 people found
this helpful
We used Foxtons to sell our property in Surbiton and we weren't disappointed with the service we received throughout. From placing the property on the market to the exchange of contracts Foxtons provided a fantastic service and were always available to answer any questions we had, they definitely went that extra mile and always kept us up to date with how things were progressing. They are very professional in what they do and I would certainly recommend them to anyone selling their property in...
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Was this helpful? Yes
Nov 30,2015
Minithumbdown
By: 'Horrendous Agents'
Nov 30,2015
0 people found
this helpful
Unprofessional, pushy, rude and will do bare minimum or NOTHING for you for their huge fee. Had only a few hours to view flats as we were coming in for just the day from London and gave very specific direction on what we required - furnished, off-street parking, and certain appliances. Were shown unfurnished units with no parking and without the appliances we required. Ended up wanting a place they showed us, but as they told us it was furnished and it ended up not being, we ended up spending th...
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What agent could do to change your mind?
- Researched the properties they were showing us as clients and verifying that they suited all of our specific requests and needs. - Arranged for someone to be at the property on move-in day, as promised. - Not TELL us when you will be arranging viewings, but to ASK and to work with our schedules. - Be kind, courteous and professional. If someone treats us with respect, we respond with respect. And vice versa.
Comment on agent fees
Overpriced for the complete lack of service we received. Quick to take money, but no time put into giving us custom service or any service at all after money was given.
Was this helpful? Yes
Nov 27,2015
Minithumbup
By: 'Angela'
Nov 27,2015
0 people found
this helpful
I would just like to say how lucky Foxtons are to have Suj Kerai working for them. The level of service that I received was outstanding. She kept me well informed and updated at all times, and went out of her way to keep things moving. I was very impressed with her honesty, confidence, experience and above all her eagerness to help all along the way. When things are done to the best of one's abilities then success surely follows, many thanks!...
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Nov 23,2015
Minithumbup
By: 'SP'
Nov 23,2015
0 people found
this helpful
The quality of the service provided was exceptional. I have dealt with many estate agents in the past but none compare to the service I received from the Foxtons Harrow branch. Hex & Sophia are fantastic, very professional, responsive and deliver a 5 star quality service....
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Nov 21,2015
Minithumbup
By: 'Rudran'
Nov 21,2015
0 people found
this helpful
I have just completed the purchase of a property in Tolworth using the Foxton branch in Surbiton. I dealt with Sammie Awadalla (Sales Negotiator) and Greg Boxer (Sales Manager) and both were professional throughout the course of the sale and were able to help complete the transaction in less than seven weeks. I was kept informed all the way through the sale and co-ordinated all of the stakeholders involved in the purchase, i.e. with the vendor, the solicitors, the mortgage brokers etc. I would ...
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Was this helpful? Yes
Nov 19,2015
Minithumbdown
By: 'Foxton is the worst'
Nov 19,2015
1 people found
this helpful
As a landlord, letting my property through Foxton's and engaging them to act as my property manager was the worst decision I have ever made! The process was disjointed and distant and they acted more on the tenant behalf than mine as the purchaser of their services. During the course of 5 months we had 5-6 property managers with no continuity of discussion or whom had knowledge of the property. Additionally, the only purpose they seemed to serve was to pass communications from the tenant to m...
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What agent could do to change your mind?
paid a lot of money for management fees where all they did was act as a call centre to pass messages.
Comment on agent fees
paid a lot of money for management fees where all they did was act as a call centre to pass messages.
Was this helpful? Yes
Nov 18,2015
Minithumbup
By: 'Freda'
Nov 18,2015
0 people found
this helpful
Tom has been extremely helpful throughout the buying process. Unlike his another colleague, who has been terrible to deal with when it comes to the buyer side, he has been offering very objective and helpful advice. He also respond to enquiries quickly while without being too pushy. I would highly recommend him....
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Nov 17,2015
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By: 'Amanda'
Nov 17,2015
0 people found
this helpful
We have had a long list of issues with Foxtons since moving into Bovis House in August, 2015. However, I am most upset about the recent issues we have had and how they have been dealt with including an unnecessary mould invested apartment. There was a massive flood in our living room/kitchen area which resulted in our flooring having to be taken out on Monday 2nd November. Then on Wednesday 4th November another pipe burst in the master bedroom resulting in all the flooring in our apartment be...
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What agent could do to change your mind?
Was this helpful? Yes
Nov 16,2015
Minithumbup
By: 'Josh'
Nov 16,2015
0 people found
this helpful
Excellent service all round especially Tom Samson. Right from the go we were kept in the loop without chasing, also using the recommended mortgage advisors and solicitors made the while process much faster....
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Nov 14,2015
Minithumbdown
By: 'Disgruntled Customer Put Off By Agressive Sales Ta'
Nov 14,2015
0 people found
this helpful
Foxtons have a reputation for being the most bullish, arrogant, aggressive and over priced agent in the UK. In the mistaken belief that aggression shifts a property fast I called up Foxtons in St. John's Wood. I was instantly bullied into signing a contract and told that their 'Sales Manager' Miriam would call me. OMG the fierce pitch I was on the receiving end of what not expected. An aggressive matriarch with a broad Scottish accept ranted for five minutes. She started by telling my I had...
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What agent could do to change your mind?
Way Overpriced and Arrogant.
Comment on agent fees
Way Overpriced and Arrogant.
Was this helpful? Yes
Nov 09,2015
Minithumbup
By: 'MPW'
Nov 09,2015
0 people found
this helpful
I have just completed a purchase using the new Foxton's agency in Surbiton. They were thoroughly professional throughout, prompt and regular with updates and very helpful throughout the negotiations prior to my agreeing the purchase price. I dealt with Greg Boxer who I would like to thank and can happily recommend him and his team....
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Was this helpful? Yes
Nov 01,2015
Minithumbdown
By: 'Sousa sisters'
Nov 01,2015
0 people found
this helpful
We will never use Foxton's again and advise everyone we know against using Foxtons. The flat hunt did not go wrong however they pressure you into a rushed decision and promise a million things that will not happen once the contract is signed. If it is not in the contract it will absolutely not happen - even if the agent tells you it obviously will because it is broken and everyone can see it - and if IS in the contract it still may not get fixed - ours was fixed at the end of the tenancy, a week...
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What agent could do to change your mind?
Fees are stupidly high and even to leave they charge you to provide a reference to the following landlord/agent.
Comment on agent fees
Fees are stupidly high and even to leave they charge you to provide a reference to the following landlord/agent.
Was this helpful? Yes

About us



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
50 40 180 147 229 17 94 7 40 65

Job vacancies

Please see a list of jobs available

Review Statistics for Foxtons

Valuation and Fee Performance
71 % customers were satisfied with agent's fees 87 % accuracy of agent's valuations

Sales and lettings value statistics
Price range of properties sold by the agent Price range of properties rented by the agent
 
Minimum:83000 Minimum:275
Maximum:2370000 Maximum:12013

Review Summary

 
Total Reviews:764
Total Ratings:770
First Review:24/04/2007
Latest Review:30/04/2015
Overall Review Performance
 
Recommend:518
Disapprove:252
Satisfaction:68 %

 

Individual Services Review Performance
 
From Landlords From Tenants From Vendors From Buyers
 
Recommend:45 Recommend:166 Recommend:190 Recommend:78
Disapprove:38 Disapprove:137 Disapprove:14 Disapprove:5
Satisfaction:55 % Satisfaction:55 % Satisfaction:94 % Satisfaction:94 %

 
Surveys Conveyancing Lettings (Prospect) Sales (Prospect)
 
Recommend:0 Recommend:0 Recommend:21 Recommend:13
Disapprove:0 Disapprove:1 Disapprove:23 Disapprove:30
Satisfaction:- Satisfaction:0 % Satisfaction:48 % Satisfaction:31 %

 
They manage our building They are our factor They manage our estate
 
Recommend:0 Recommend:0 Recommend:0
Disapprove:2 Disapprove:0 Disapprove:0
Satisfaction:0 % Satisfaction:- Satisfaction:-

Agent Fees

Created at 1:00 AM 01/01/1970. Last updated at 1:00 AM 01/01/1970 by


Complaints Procedure

No procedure available.
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