Foxtons

Customer Reviews  (Page 1 of 5)

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FEATURED REVIEW

A 5-star review by 'Duc' 25/1/2012
Services:
Lettings (as a Landlord)
Experience:
Would you use the agent again? Yes







I used Foxtons to let a new build property in Woking, and found them to be very efficient and effective. As this was a brand new property I was keen to achieve a good rent as it would set a baseline for the development. Foxtons found a fully-referenced tenant very quickly, and handled the letting agreement, inventory etc. promptly and efficiently. On the minus side, their fees are high, and they take their commission up front out of the first rental payments. On the plus side, their staff work hard, and arrange showings in the evenings and weekends when other agents are closed. They also appear ready and able to achieve rental returns which are higher than other agents propose.
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FEATURED REVIEW

A 5-star review by 'R.E' 15/1/2012
Branch:
1 Mercia Walk
Services:
Lettings (Prospective customer)
Experience:
Would you use the agent again? Yes







My fiancé and I have recently been searching the market for a rental property, which included making contact with many real estate agents that deal with property lettings. I just wanted to provide some feedback on the customer service we received at Foxtons in Woking.
I went into the office and was greeted by a professional gentlemen that had me sit down while he made me a coffee. Then a very professional Amy Straw one of the branch's Lettings Negotiators met me and took my details in a friendly and helpful way. To answer some questions that I had, she then took me to computer that was... (read more)

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FEATURED REVIEW

A 5-star review by 'Naomi' 26/1/2012
Branch:
120 Parkway
Services:
Sales (as a Vendor)
Experience:
Would you use the agent again? Yes







5 star rating!
Excellent service. You really do get what you pay for! From the moment I rented my flat out, then sold it, I had 24 hours service from an extremely polite and professional team. I had heard they are very commission driven, but at the end of the day they are doing their job... and it gets done. What more could you ask for?!...
It is an extremely stressful time looking for a flat either selling, renting, whatever and the customer service that Foxtons provide, make this process much more bearable.
Thanks so much to all team in Camden Town. HIghly recommended!
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FEATURED REVIEW

A 5-star review by 'Kirsty' 25/1/2012
Services:
Lettings (as a Tenant)
Experience:
Would you use the agent again? Yes







I would like to take this opportunity to bring to your attention the excellent customer service that my flatmates and I have received from Matt over the past few weeks.

He was professional and friendly, helpful and punctual. He listened to what we were looking for in a flat and did his best to find something that would suit us.

We were extremely impressed with his professional manner and feel that this was worth mentioning to your company.
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FEATURED REVIEW

A 1-star review by 'JJ' 26/5/2011
Services:
Lettings (as a Tenant)
Experience:
Would you use the agent again? No







Where's the zero star option? Friendly sales team, but once you're locked in to a contract, you're in big, big trouble.
I rented a 'managed by Foxtons' property in Holland Park. Despite broken appliances when we moved in, nothing was done. Our property 'manager' ignored our repeated calls when a leak sprung from the flat above. As a result, two weeks later the bathroom ceiling caved in. They apologised for their lack of action, but did not fix it - we were moving out soon anyway. Then they kept our deposit, without explanation.
In hindsight their flashy offices and fleets of cars should be a tell-tale sign: somebody's getting robbed. With Foxton's, it's pretty much everybody.
Even without a horror story like mine, their fees are absolutely absurd - you can do better with any other estate agent out there.
Avoid, avoid, avoid.
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   A 2-star review by 'flatsinlondon777' 1/2/2012

   Branch:

   175 Putney High Street Putney

   Services:

   Lettings (Prospective customer)

   Experience:

   Would you use the agent again? No

   I contacted the agent at Foxtons Putney. At first he seemed pleasant and asked me a lot of details about my search.

   I told him that I was only interested in properties in Wandsworth Town, no where else. He later called me to say he had found some suitable properties. I asked him if the properties were in Wansdworth Town - his reply, they are 5 minute walk.

   When we went to view the properties, he took us to 3, 1 in BARNES and 2 in PUTNEY. Not only were the properties not in the right areas, they were also unfurnished and £100pw over our budget. It was an absolute waste of our time. I will not be dealing with them again.

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2. 

   A 5-star review by 'Nick' 31/1/2012

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   Foxtons had just moved into the area so I benefitted from a 0% offer to sell my property. I found Foxtons utterly professional in everything they did for me and would recommend them.

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   A 5-star review by 'Henrique Custodio' 12/1/2012

   Branch:

   94 Old Brompton Road South Kensington

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   Very professional overall service, with minor glitches. Their website is the best real estate website I have ever seen in my life, user friendly with every information possible. Their policy of not sharing any commissions makes them the best on the properties they run. There is one thing you have to be careful though, and thats for everyone out there trying to rent: read the contracts, and don't allow them to insert clauses that will not be in your favor in the future. In this particular point, their are very "landlordrised".

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4. 6
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   A 1-star review by 'Katy' 11/1/2012

   Branch:

   86 - 90 Curtain Road Shoreditch

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   Foxtons are unprofessional and uninterested. Their shiny offices, flashy cars and well spoken agents are merely a facade. Beneath is a company which refuses to help, charges ridiculous fees and has an overall tone of disinterest.

   We paid over £400 for admin fees, that were not carried out. So much so that we rented a flat that didn't actually exist on council records and had never obtained planning permission to be converted. This meant we had to spend months changing the councils planning records in order to get our parking permit etc. This was a very lengthy process and meant we could... (read more)
   

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5. 5
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   A 1-star review by 'Kat' 4/1/2012

   Branch:

   Unit 2 20 Canada Square Canary Wharf

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   Absolutely useless!

   Their tenant fees are an absolute bloody joke !! They charged me £400 the admin fee - the "polished" agent says that is to cover the referencing cost, cleaning of property and inventory - however, they've done no bloody reference cost as they didnt take any details off me as I "looked allright" , no inventory was ever done and not to mention the cleaning!!

   The day I had to move in, the agent said he will meet me at the property to hand me the keys - fine - I was there at 6 pm agreed time and the agent didnt come until 7 pm ( it was bloody raining outside).

   During the tenancy I called them several times to come in and have an inventory done - they made me wait 3 times for someone to come in, but no one ever did.

   AT the end of the tenancy, they CHARGE YOU 20 quid to give you a reference!!! Where did that came from?!?!?!

   Fancy cars, tailored suits but bloody useless!

   Would not recommend

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   A 5-star review by 'Boveney' 4/1/2012

   Branch:

   "50-52 Clerkenwell Road

   Services:

   Lettings (Prospective customer)

   Experience:

   Would you use the agent again? Yes

   Lettings Agent Adrian Jarockyj was the consummate professional. I was the worst kind of client - didn't know where I wanted to rent, didn't know how long I'd need the flat, didn't have a real idea of budget but most of all, didn't really understand how the 'short let, furnished' system worked. The other agents I approached all told me to come back when I'd figured it out. In contrast, Adrian patiently provided an overview of how the system worked, carefully talked me through my own situation and then diligently researched the market for my specific needs. The Foxtons stereotype is of an extremely aggressive agent. Adrian kept me updated but was also happy to put things on hold at various times as my own situation changed, asking me when I'd like him to check back with me or if I'd prefer to let things drop for a period. He was unfailingly courteous, responsive and positive throughout what for me was quite an ordeal; I couldn't recommend him more highly.

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7. 2
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   A 1-star review by 'AngryBird25' 30/12/2011

   Branch:

   120 Parkway

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? No

   Expensive and incompetent. They simply matchmake, take your money upfront and put their feet up during the tenancy. There's no incentive to help you once they have your money. They also give a master class in avoiding calls. Oh, he's out to lunch. I'll tell him you called.... What a loser. No one calls you back.

   I didn't let them manage the property especially for 18% upfront charge. They charged 11.5% however for what is essentially a finders fee and then proceeded to 1. Fail to collect the rent, 2. Sit on tenants money when they did collect the rent and not pass it on (it go lost in the system....yeah right), 3. Charge me for check out costs because they couldn't reclaim it from the tenants and 4. Palm you off to anyone and everyone who bothers to pick up the phone.

   You might receive slightly higher rents but they'll treat you like dirt. You'll end up being screwed by them somehow.
   Avoid like the plague.

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   A 5-star review by 'pierreuk' 22/12/2011

   Branch:

   55 Wimbledon Hill Road Wimbledon

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? Yes

   Seb and his team pulled out all the stops to market my six properties in Mitcham. Pretty much as soon as we had finished each unit, they found a tenant to move in, at the asking price, and at a level which had a substantial premium for the area - of course the properties are worth it, but only Foxtons appreciated the level of detail and care we, as professional landlords, had put into our properties, and were able to reflect that in the rental values. Forget the popular press view that Foxtons are cr-p - they are simply the best sales partners I've had in 26 years in this business!

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9. 2
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   A 1-star review by 'GC' 21/12/2011

   Branch:

   92 Park Lane Mayfair

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   Theye are only asking for money, the didnt tell me to pay for my last 10 days, now they ar easking for the money + cleaness team + check out.

   They take me out 2 months before ending my contract and no deposit back. I need to wait 1 month for my deposit, and I am going to have less than the half of my deposit.

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    A 1-star review by 'Foxtonshater1' 20/12/2011

    Branch:

    14 Chertsey Road

    Services:

    Lettings (as a Tenant)

    Experience:

    Would you use the agent again? No

    Have used Foxtons Woking once, and will never touch them with a barge pole again.

    They are rude, impatient, unproffessional, university failures who are obviously motivated by the talk of a sales (on target earnings) job.

    The problem is with a job like this, is that you have to be very ruthless and competitive, which leaves no room for politness and good customer service.

    Foxtons are clearly ruthless, as they don't give a damm about how you (the existing tennant) are treated. With any vacancy being leached on by several property agents at a time.

    We have come to the end of our... (read more)
    

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   A 5-star review by 'Silva' 19/12/2011

   Branch:

   33-35 Bridge Street

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   We were very impressed and happy with the service we had from Thomas Carroll and his team at Foxtons they were always professional and very helpful. During a difficult time in the market they were able to sell our property at a price we were very pleased with. Out of desperation we very nearly considered selling our flat at the stamp duty threshold of £250,000 but Foxtons persevered and continued to bring in potential buyers and we achieved a lot more in the end. We would definitely use them in the future if/when we are in a position to sell again. As we are now looking to buy a new property we hope it will be one through Foxtons.

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2. 

   A 5-star review by 'Fantastic Foxtons' 15/12/2011

   Branch:

   173-177 Clarence Street Kingston

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   They are professional, quick and know their profession really good. They are just prepared!

   I live in Italy and got a job offer from a London based company and had NO IDEA, where to go to live, what to rent, where to rent, I just had my general ideas about a possible flat. I found Foxtons on the internet by googling, I sent them a mail and Kirk - professional and nice - started to organize for me something right afterwards. Not even a week later we organized a day, when I came to London for some viewings, and their agent Sonia - very nice person - took me to some flats. I found a flat literally in about 2 hours, and not just a flat, but the flat I wanted. We signed the contract and could arrange the rest over the internet! I would definitely use their services again, and would recommand them anytime to any of my friends.

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3. 

   A 5-star review by 'Julia Robertson' 13/12/2011

   Branch:

   44-46 Kings Road Chelsea

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   After Foxton’s secured me a buyer for my flat, I asked James Blackler, my sales negotiator to tell your lettings department in Chelsea, Notting Hill, Fulham and Kensington know about my requirements for a house.

   Whilst I had contact from all offices, Jonathan stood out from his colleagues by his pro-active approach to my property search. I did not think that the Chelsea office would be able to meet my requirements given my budget, and the first set of properties Jonathan sent me missed the mark, because they were apartments, as you would expect given the locale.

   Jonathan... (read more)
   

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4. 

   A 5-star review by 'Sarah' 12/12/2011

   Branch:

   "50-52 Clerkenwell Road

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   Very professional and straightforward with us, from initial enquiry through to completion. Very polite and responsive during viewings, and very hard working during what was quite a difficult negotiation. Took a lot of trouble to keep our buyer on board by answering queries and sorting out additional information. We got an offer within 3 months and exchanged contracts 6 weeks after that. Being Foxtons they priced the property high but we got 90% of that and I think it was a good price.

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5. 

   A 5-star review by 'John' 9/12/2011

   Branch:

   47 Heath Street Hampstead

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   From my first point of contact in August to the Sale completed on the 30th November the service, and assistance of Mike and Nikit and the Staff in Foxtons Hampstead was absolutely superb. Having to conduct the sale from overseas meant I had to rely on Foxtons for everything. They arranged viewings, recommended a Solicitor (another excellent service - Zach Reynolds at Streathers), arranged a Surveyor for me, an Architect, and as well as organising the Furniture Removal they even took the time to arrange for local charities to collect books and bedlinen from the property for me. I cannot thank them enough. Well done.

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6. 2
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   A 1-star review by 'Woking Resident' 8/12/2011

   Branch:

   1 Mercia Walk

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   Foxtons were a disgrace from the start when we rented our property through them. Here are just a few of the problems we have encountered with them:
   - a letting agent turning up on my doorstep with no prior warning, who proceeded to get aggresive when I questioned him bringing prospective tenants to view without notice. I was a female, alone, at night, and his attitude was abysmal.
   - charging double the rent admin fee compared to other local residential lettings companies. But providing half the service, certainly in terms of customer service...
   - constant harrassment during the working... (read more)
   

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   A 1-star review by 'UnhappyTenant' 7/12/2011

   Branch:

   168 Lavender Hill Battersea

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   They charged higher than average prices, and never attended or responded to any issues raised. A check In was not taken with me or my flatmates present and we weren't even notified of such taking place and now months after my move out date I've still to hear anything about my deposit after countless emails and calls for information.

   Foxtons site is easy to use and their offices look professional, but they are a bunch of cheats and liars and no matter what, if you rent through them you will come out more stressed, ripped off and a loser for it.

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8. 

   A 5-star review by 'Fitzrovia' 6/12/2011

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? Yes

   I found the lettings manager Michael Knowles and his team at Foxtons Marylebone to be highly professional, efficient and courteous. They found me an excellent tenant immediately and everything was arranged in a timely and co-ordinated manner with a minimum of fuss.

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   A 1-star review by 'Disgruntled of Lewisham' 2/12/2011

   Branch:

   "9 Lee Road

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? No

   As a "first time seller" I wanted to use a company that I felt would take all concerns off my shoulders. Foxtons being a large (and as far as I was aware, reputable) company in the area, seemed to fit the bill. I was impressed by the representative that came to value the property, and although their fees were somewhat higher than everyother quote, they seemed confident that they could achieve at least 10% above the figure that the other agents could achieve. When asked how they get higher sales prices I was informed that their "aggressive" marketing and sales skills... (read more)
   

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    A 1-star review by 'John Cooper' 30/11/2011

    Services:

    Lettings (as a Landlord)

    Experience:

    Would you use the agent again? No

    I was looking to rent out my flat and so I had a few estate agents came round to view, I was initially blinded by Foxtons spill on thousands of tenants on their books looking for properties, rentable area, commercial clients etc etc, and so foolishly took them up as my main agent. Despite their incredibly high charges I thought that if I could get their price then it would make up for the cheaper agents who could not get as much. After a few weeks of viewing, it soon became apparent that there were no offers and as such I was starting to get anxious that I was pricing myself out of the... (read more)
    

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1. 

   A 5-star review by 'Caroline' 25/11/2011

   Branch:

   175 Putney High Street Putney

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   Tim Smith from Foxtons Putney was completely focused on selling our apartment and we have now completed the sale. Tim remained upbeat and positive when we were in despair about the market. He was creative in finding solutions to problems and has been remarkably patient and understanding.
   I would probably have never actually selected Foxtons from the huge range of estate agents in Putney if it were not for this agent. He remained in contact with me for the initial 12 months that the flat was on the market with another agency, during which time the other agent singularly failed to sell the... (read more)
   

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2. 

   A 5-star review by 'Ola Mao' 22/11/2011

   Branch:

   120 Parkway

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   My property was with a different Agent who has been in Camden before the arrival of Foxtons in Camden for good 1 year. After 1 year a friend recommended Foxtons that if I use them my flat will be sold in 3 Months. Although their rate was quite higher than my first Agent. I contacted Foxtons and immediately after the first contact and contracts signed they sprang into action. This was during the start of recession period. My flat was sold within 3 Months it was absolutely unbelievable. All transaction went so smoothly from start to finish. Fantastic

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3. 

   A 5-star review by 'Shaun Mead' 21/11/2011

   Branch:

   94 Old Brompton Road South Kensington

   Services:

   Sales (Prospective customer)

   Experience:

   Would you use the agent again? Yes

   Shaun was an incredible agent, nothing was too much trouble, viewings were booked at antisocial times
   to suit us,he drove us everywhere and was always charming , knowledgeable and so helpful. He kept in
   contact without being pushy.

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4. 

   A 5-star review by 'James' 17/11/2011

   Branch:

   44-46 Kings Road Chelsea

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   I recently viewed 16 flats in the Chelsea area. I did this through 4 agents, two of which were Foxtons (different branches- kings road and old brompton road). i have never been so impressed with the personal service and efficiency from a gentleman called Pavel Borunov from the kings road branch, he was transparant, honest and thoughtful when finding properties that suited my needs, and not wasting my time viewing over-budget or irrelevant properties.

   He didnt hassle me to make my mind up, which all others did in a far too aggressive way (not the other Foxtons gentleman but the rest), he was honestly a breath of fresh air in a scenario i often despise and prolong- dealing with him was a true pleasure.

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5. 

   A 5-star review by 'Dr Wahid' 16/11/2011

   Branch:

   168 Lavender Hill Battersea

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   Dear Jess, Matt
   First and foremost, my sincere gratitude for your help over the last few weeks. Both of you have been extremely nice and kind, and I couldn’t have asked for someone better to help me in my search for a home.

   I have however found my home a few minutes ago but unfortunately it was with someone else, and by chance rather than by design. Sincerely, I really did wish that the property was part of Foxtons, as both of you truly are the best two persons I have come across while in London. Truly hearts of gold and I write this sincerely.

   I know that we didn’t manage to do business but I do hope that we could remain in contact as I really do enjoy both your company, your light humors and joie vivre persona!.

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6. 

   A 4-star review by 'Sue' 12/11/2011

   Branch:

   "50-52 Clerkenwell Road

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? Yes

   The only agents to personally respond when I emailed 5 agents in our area who were advertising property to rent properties. Of the other 4, 2 sent a standardised email response & didn't get back in touch. Foxton's were keen to get a valuation done & the property marketed asap - even before necessary work was complete. Their processes & follow up are excellent, however, they don't always listen to specific requirements or instructions, so these bear repeating & putting in writing. They were very patient when arrangements del through for meetings. Agents were professional throughout. Their advice proved sound & they achieved the asking price on the 2nd viewing with a 12 month contract period and an excellent tenant. I would use Foxton's Clerkenwell again and would recommend to others.

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