Fox & Sons
based on 81 ratings. This website contains 78 user reviews of Fox & Sons.
Agent Information
Fox & Sons
Member of Sequence, a national network of over 310 offices around the country.
Offices / Branches
- Portsmouth - 126 London Road, Hampshire
- Portsmouth - 81B London Road, Waterlooville,
- Portsmouth - 65 Osborne Road Southsea, Hampshire
- Portsmouth - 2-4 West Street, Fareham,
- Portsmouth - 10 High Street, Gosport,
- Reading - 37 Winchester Street, Basingstoke,
- Salisbury - 8 Salisbury Street, Fordingbridge,
- Southampton - 70 High Street, Winchester,
- Southampton - 44 Market Street , Eastleigh,
- Southampton - 4 Water Lane, Totton and Eling,
- Southampton - 98 Winchester Road Chandlers Ford, Eastleigh,
- Southampton - 32 - 34 London Road, Hampshire
- Southampton - 2 Market Place, Romsey,
- Southampton - 390C Bitterne Road Bitterne, Hampshire
- Southampton - 5 St Johns Road Hedge End, Hampshire
- Southampton - 85 High Street, Lymington,
- View All Branches
- Update Agent details
Fox & Sons has not joined our 'transparent agent' scheme yet.
"If only I had known about this site before.." the most common comment we get posted from reviewers that have had a bad experience. So in response, allAgents has introduced the "transparent agent" scheme to help identify agents that are open about independent customer feedback and have nothing to hide. The scheme is FREE to join and as an incentive, allAgents will provide them with FREE LANDLORD & VENDOR ENQUIRES.
Click here and Join the 1000s of Delighted customers that have had success with our recommended agents. If however you do choose to use Fox & Sons, please make them aware of the scheme and ask them to get in touch if they want to become a member. - Learn more about 'Transparent Agents'.
Customer Reviews (Page 3 of 3)
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by 'worldkitten' 2/9/2009
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
We are in the middle of buying a property through this company and are thoroughly suspicious of their motives at every turn. Earlier this year we started buying through them and were told they wouldn't take the property off the market, even after our offer was accepted, unless we used their mortgage advisor and conveyancing firm. We are first time buyers and felt really bullied by their tactics. Unfortunately this sale fell through anyway, but we found another property a couple of weeks ago. When I went for the viewing I was asked to come in early so they could join me us for a scheme... (read more)
Was this review helpful? Yes
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by 'chick' 22/8/2009
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
They are the worst estate agent i have ever used!! They wont take the property of the market as we will not use the advisor!!! They are bullies who have no communication skills and should be reported to ttrading standards!!! Do not use them!!! They have caused a huge amount of stress!
Was this review helpful? Yes
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by 'eltel' 28/7/2009
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
I had to change agents, because they couldn't or wouldn't pursue a sale. I now have a buyer that was first introduced by Fox and Sons, they made an offer, we turned it down, Fox and Sons then told them to look elsewhere for a property, and did not pursue them for an increase offer. Unbeknown to us this purchaser then offered higher through our new agent and we accepted. Now Fox and Sons are pursuing us for payment.
Although our purchaser has given our new agents a signed statement saying that Fox and Sons had told them to look elsewhere, and that they would not have purchased our house through Fox and Sons because of their proffesional attitude!!!!
Now were between a rock and a hard place, because Fox and Sons did not look after our interest, but only their own
Was this review helpful? Yes
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by 'mouse' 27/7/2009
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
Been with fox and sons ffor 2 months now well thats how long its taken to get references back and put an offer in. And we still have no keys... despite the fact the credit check and offer have all been excepted they cant give us a moving in date yet...and constantly blame "head Office" or the main answer to questions is "i dont know". All we want to do is get into our place instead we spend time calling each day as no1 calls you back. this is the eastbourne branch you dont seem bothered about renting out a property at all!
Was this review helpful? Yes
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by 'mountnessie' 22/7/2009
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
Do not use! They disclose vendors personal information. They don't follow basic instructions. They don't communicate. This review relates to Horsham and Crawley branches
Was this review helpful? Yes
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by 'disgruntled landlady' 5/7/2009
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
In my experience of dealing with 'professional' companies I have never dealt with such an incompetent, deceitful, uncommunicative set of idiots. I trusted them with letting my property whilst I spent a trip of a lifetime travelling overseas.
Sadly, at least once a month of my 18 months away I had to contact them with various issues.
Despite many emails they continued to get the address wrong for my parents who were dealing with correspondence whilst I was away. They completely misinformed me on the renewal fee for extending a contract, they carried out non mandatory electricity checks... (read more)Was this review helpful? Yes
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by 'Kenyon' 26/6/2009
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
Pushy, rude and they tried to make you see their mortgage advisor otherwise they wouldn't give you a viewing for a number of days. If you are thinking of putting your house on the market with them, don't, they scare away perfectly good potential buyers. Rubbish!
Was this review helpful? Yes
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by '123brightonnewbie' 24/6/2009
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
I cant believe people have had such bad experiences with Fox and Sons. I have no hesitations in recommending the Brighton branch.
Was this review helpful? Yes
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by 'Tourist 23' 18/6/2009
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
I am at my wits end trying to make the Romsey branch communicate with me. Having put my house on the market with them and being assured, as is everyone, that they just needed 'to get them in the door', I waited for the viewings. There were some actually but could I get any feedback from the Agent? Never! I've had to contact them every single time, sometimes having waited over a week, and I too have had the same story about "Couldn't get hold of you" or "couldn't get hold of the viewer". I have now had three very long conversations and a meeting with the Manager to explain the imp[ortance of communication but now, a fortnight after the last viewing I am still waiting for feedback, despite yet another reminder. Today I am giving them notice. I'm fed up chasing them all the time. I thought they weren't that busy at the moment?
Was this review helpful? Yes
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by 'Buzz' 10/6/2009
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? No
I am an Independent Financial Adviser, not a prospective customer. Some facts about this lovely company..
1. They will practically force you to see their mortgage adviser - if you do not take your mortgage through their broker with their limited lender panel, they will probably not even inform the vendor about your offer.
2. I know of two instances where they have not too subtly hinted that you may get the property cheaper if you use their adviser.
3. The "manager" of a branch close to me patted a sole female viewer on her backside on the way out the door. I joke not.
I could go... (read more)
Was this review helpful? Yes
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by 'Where are you?' 20/5/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
As many others have warned... Stay away from this company. I believe there are all sorts of communications going on in the background that shouldn't be.
The first mistake we made was to accept a shorthold tenancy on a property one month before we were due to leave our live in work accomodation. No, apparently this wasn't long enough. It took them 5 weeks to get all the paperwork done and give us the keys. By paperwork we all know his means printing out pre-drafted/saved contracts and documents. They couln't even get the date right on our conract.
Towards the end of our tenency there was... (read more)
Was this review helpful? Yes
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by 'Mr Catt' 27/4/2009
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Professional, and got us more than the little local agent told us was possible.
Was this review helpful? Yes
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by 'SPIKE' 8/4/2009
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
Please, please heed my warning and steer clear of this company!! Especially the Eastbourne branch.
-Really intrusive credit check form ( everthing but blood type and inside leg measurement!)
-Badly informed staff ( resulting in losing me money)
-Air of corporate supertority (we are better than you because you are just a tenant!)
-Basically, made me feel like I had been robbed, when due to their sortcomings and lack of information they refused to give my money back, because it had been "allocated". ( I would not have proceeded if the information had been in place at the beginning!... (read more)
Was this review helpful? Yes
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by 'munchkin' 4/2/2009
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
I have all my finances in place, iam a first time buyer and in a very good position, i go to fox and sons in brighton, trying to buy a property with them, and encounter nothing but problems.
Firstly they tell us, even if the seller accepts our offer if we dont take a mortgage with them they will keep it on the market. Then they accuse my partner of lying when he says he already has a mortgage. They say the seller requested that any potential buyers must have a mortgage through them so there is no risk!! So we go and see the seller and thay don't know or never said anything of the sort.
They still have not got back to us about our offer and they have i reckon told the seller we are high risk!! We have had to go into the office and show our mortgage details, bank statements ect.. and still no reply to our offer!
I am going to call the ombudsman in the morning and contact my solicitor to see where to go next! And they still haven't told the seller of ou offer!!!!! I also recorded all conversations for proof. They cant keep treating people like this.
Was this review helpful? Yes
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by 'would be seller' 6/7/2008
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
They told us prices are dropping so fast in our area that we would be lucky to get last years prices (before they went up). This goes against everything that has been said in the papers and on the internet.
Was this review helpful? Yes
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by 'a14' 13/3/2008
- Branch:
- 37 Winchester Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
User 'a14' rated Fox & Sons but did not write a review. -
by 'kym' 20/2/2008
- Branch:
- 37 Winchester Street
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
User 'kym' rated Fox & Sons but did not write a review. -
by 'Shiraz' 7/2/2008
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? No
Needed constant chasing, didn't take us seriously as buyers and insisted on leaving the property on the market just because we didn't take out a mortgage through them (we were tied in to a fixed rate with our lender anyway!). Basically they were rubbish and we only used them as they were the sole agent on the property we were buying, so had no choice!
Was this review helpful? Yes
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by 'crissriz' 6/9/2007
- Branch:
- 37 Winchester Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Our experience with Fox and Sons has been the worst we ever experienced in our life. We lived in three countries and travelled the world, but never encountered such a poor service as we did with this company.
The lack of knowledge and professionalism have shown in all the communication. Actually the only time when the agency communicated with us was when they needed to let us know that the landlord would visit us. Otherwise, we have been waiting and waiting for answers at our questions.
They mislead us from the very beginning with information given about the house, with the fee for the inventory (which over night "raised") and with promises that problems would be solved.
A very disappointing experience. When we are ready to buy a house, we definitely won't use this company and we will never recommend anyone to use their awful services.
Was this review helpful? Yes
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by 'Hathi' 7/6/2007
- Branch:
- 98 Winchester Road Chandlers Ford
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? No
Trying to sell our house through Fox and Sons Eastleigh was one of the worst moves we ever made. Their manager was very helpful and positive at the valuation, but this was in reality the only good point I can think of.
They were 'confident' they could get 'feet through the door' at the price we agreed, but failed miserably. In 8 weeks we had 7 booked viewings of which one actually turned up. They constantly claimed to have been 'trying to contact us' despite having every contact number under the sun for us (with multiple voicemails).
They placed the house on Rightmove but when I phoned to report it didn't come up under our area it took me five attempts (with no returned calls) to get them to vaguely say they thought this was an issue with the website.
I would not recommend this branch to anyone bar my worst enemies.
Was this review helpful? Yes
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by 'vicky' 25/5/2007
- Branch:
- 37 Winchester Street
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
That old lady there is a sure shrew. She sold the house we offered on to a cash buyer[or so she says]. First they insist we use their financial advisor and their conveyancing. The FA is not supposed to disclose our personal information and observations to anyone but has given his idea about us as a high risk. so we lost that lovely house with beautiful landscaped garden and a childrens playground at rear.
Still what did I do? The following week I showed that old cow our mortgage agreed on principle. Later she showed us a house which was also marketed by few other estate agents. I took my revenge and bought that house through the other agent. She tried treatening and all other nasty tricks for commision. nothing worked though. Someone should teach agents lessons about hurt & gazumping.
Was this review helpful? Yes
-Badly informed staff ( resulting in losing me money)
-Air of corporate supertority (we are better than you because you are just a tenant!)
-Basically, made me feel like I had been robbed, when due to their sortcomings and lack of information they refused to give my money back, because it had been "Share on your Facebook Wall"){kind=logo}
. This goes against everything that has been said in the papers and on the internet./&display=popup&link=http://www.allagents.co.uk/review/1142/&redirect_uri=http://www.allagents.co.uk/review/1142/ "Share on your Facebook Wall"){kind=logo}
. Basically they were rubbish and we only used them as they were the sole agent on the property we were buying, so had no choice!/&display=popup&link=http://www.allagents.co.uk/review/623/&redirect_uri=http://www.allagents.co.uk/review/623/ "Share on your Facebook Wall"){kind=logo}
.
They placed the house on Rightmove but when I phoned to report it didn't come up under our area it took me five attempts (with no returned calls) to get them to vaguely say they thought this was an issue with the website.
I would not recommend this branch to anyone bar my worst enemies./&display=popup&link=http://www.allagents.co.uk/review/129/&redirect_uri=http://www.allagents.co.uk/review/129/ "Share on your Facebook Wall"){kind=logo}
