Fox & Sons
based on 81 ratings. This website contains 78 user reviews of Fox & Sons.
Agent Information
Fox & Sons
Member of Sequence, a national network of over 310 offices around the country.
Offices / Branches
- Portsmouth - 126 London Road, Hampshire
- Portsmouth - 81B London Road, Waterlooville,
- Portsmouth - 65 Osborne Road Southsea, Hampshire
- Portsmouth - 2-4 West Street, Fareham,
- Portsmouth - 10 High Street, Gosport,
- Reading - 37 Winchester Street, Basingstoke,
- Salisbury - 8 Salisbury Street, Fordingbridge,
- Southampton - 70 High Street, Winchester,
- Southampton - 44 Market Street , Eastleigh,
- Southampton - 4 Water Lane, Totton and Eling,
- Southampton - 98 Winchester Road Chandlers Ford, Eastleigh,
- Southampton - 32 - 34 London Road, Hampshire
- Southampton - 2 Market Place, Romsey,
- Southampton - 390C Bitterne Road Bitterne, Hampshire
- Southampton - 5 St Johns Road Hedge End, Hampshire
- Southampton - 85 High Street, Lymington,
- View All Branches
- Update Agent details
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Click here and Join the 1000s of Delighted customers that have had success with our recommended agents. If however you do choose to use Fox & Sons, please make them aware of the scheme and ask them to get in touch if they want to become a member. - Learn more about 'Transparent Agents'.
Customer Reviews (Page 1 of 3)
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by 'E Smith' 26/5/2012
- Branch:
- 4 Water Lane
- Services:
- Sales (as a Vendor)
- Staff Member
- Ann Lacey
- Experience:
- Would you use the agent again? Yes
One of the BEST estate agents on the waterside - I dread finding a housw through any other agent now. The girls are amazing and always go above and beyond to sell and find the perfect home. This is how homes should be sold through these girls.
Was this review helpful? Yes
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by 'Cstaunton' 15/5/2012
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? No
Broken promises consistently throughout the period we have been with them. We still have not sold and are trying to get released from the contract due to the appalling service. I have already got my Keyes back from them and will refuse to allow viewings from them or have any interaction with them regarding the sale of my property. Very long delays getting photos and marketing material put tobe, so that you re outside of the 7 day cooling off period before you even started! Delay in getting sale board, and then it was dumped on our doorstep covered in mud and we were not alerted to the... (read more)
Was this review helpful? Yes
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by 'MARB' 4/5/2012
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? No
I would not recommend this agency to anyone, ever.
When my property was marketed I was ill informed throughout the process. I was calling them to get updates on my property as they never contacted me at all after I signed the sales agreement. They achieved no viewings in 6 months and so I terminated the agreement.
2 years later I received an invoice for a HIP which was taken out for my property! I went to the branch in question and showed the manager the letter he had sent me. He told me he had not signed that letter and would have to find my file!
I complained to the company and my compaint was dismissed with a very poor explanation as to why, despite the agency having broken the terms of conduct for residential sales. I have had to refer the matter to the Property Ombudsman.
Do not use Fox and Son. Their service is appalling.Was this review helpful? Yes
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by 'Dani' 27/4/2012
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I will never use this letting agent again in my life...is the worst service I ever receved...discusting
Was this review helpful? Yes
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person found
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by 'Gandalfthewizard' 21/4/2012
- Branch:
- 81B London Road
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
We found a house that we thought would be perfect for us and engaged fox and sons to arrange a viewing. When we arrived at the agreed time, the agent was just going in with another family and asked that we wait outside so we ended up just standing on the pavement while they viewed the property. As they got into their car, the agent called us in and we looked around. The viewing went well and although the property showed definate signs of age and some structural issues we decided that it was a project we were up to taking on. The agent told us that he worked on behalf of the seller but then... (read more)
Was this review helpful? Yes
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by 'SPIKE-GAS' 16/4/2012
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? No
Bought a property using this agent and have had nothing but trouble with them. At first they insisted that we use their own financial services to enable us to obtain a buyers incentive. Turned out to be a scam to increase the selling price which wouldn't reduce the buyers cost at all! Agents have been misleading, unhelpful, argumentative and very defensive when quizzed about details of property. Don't use them if you can help it. Estate agents are useless arn't they?
Was this review helpful? Yes
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by 'VERY ANGRY CLIENT' 4/4/2012
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? No
I am afraid that I have to agree with many of the other comments on this website - I only wish I had found it earlier. Do not use this agent. Vendors beware! They charge a fixed fee (rather than a percentage of the sale price) which means they don't necessarily need to secure the best possible offer for your property and can concentrate instead on pursuing the undoubted benefits of signing up the purchaser with their own mortgage adviser and solicitors.
In other areas of the financial sector, it is a requirement that clients be made aware of any potential commission payments. As the... (read more)
Was this review helpful? Yes
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1
person found
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by 'FMM658' 7/1/2012
- Branch:
- 126 London Road
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
This estate agent has obsessively tried to gain my custom from another estate agent without any approach from myself. Frequent mailings and business cards through my door have been a constant throughout my efforts to sell my house. At no point did i seek help from this agent and indeed told one of their salesman point blank at my front door that i had no interest in discussing the sale of my property with his agency - undeterred the mailings have continued. Comically he didn't even identify the correct agent that I was selling my property through despite being stood by the For Sale sign. Having agreed the sale of my home before christmas, i am still lucky enough to receive this week more mailings from this agency. Unsolicited harrassment.
Was this review helpful? Yes
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1
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by 'Jon' 22/12/2011
- Branch:
- 126 London Road
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
Can't believe these people are still in a job.
1. We are told that they can get a good price for the property and will have it sold in 12 weeks. Well 18 months later they have taken the property off the market because we refused to lose money on the property. Fox and sons wanted to sell the property for just under £30,000 less than what they told us they would get to start with.
2. Trying to get an appointment with their mortgage adviser was great to start off with (we could get a mortgage in excess of £200,000). Then when we wanted another appointment to renew the agreement, after was... (read more)Was this review helpful? Yes
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1
person found
this helpful.
by 'Fox & Sons' 10/9/2011
- Branch:
- 10 High Street
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
Total Rubbish never replyeded to about 10 of my emails about renting a property..................useless.
Was this review helpful? Yes
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1
person found
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by 'Cheesed off' 2/9/2011
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
I tried to buy a property advertised with Fox and Sons in 2010. They tried to dissuade me stating that another buyer was already in place -i.e one of their preferred buyers, despite the house only being advertised that day.
I submitted a higher than asking offer (£200k) and my offer was accepted in writing by the vendor.
Fox and Sons then put a lot of pressure on me to use their in - house mortgage adviser and they were very unhappy when i confirmed that i had my own mortgage in place already (thus depriving them of an easy commission).
In fact they tried to scupper my offer by... (read more)
Was this review helpful? Yes
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1
person found
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by 'abc123' 2/6/2011
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? No
Unfortunately they conform to the stereotypical estate agent as being untrustworthy and will say anything to get a sale. I offered the full asking price for a flat which the agent previously said hadn't received much interest. Suddenly someone else also apparently offers the full asking price, but the agent said if I arranged my mortgage through Fox & Sons' financial consultant they would recommend my offer over the other person's. When I asked why, they said it was because they were able to process mortgage applications more quickly and as the seller was after a quick sale this would be... (read more)
Was this review helpful? Yes
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by '84PP' 8/4/2011
- Branch:
- 37 Winchester Street
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
User '84PP' rated Fox & Sons but did not write a review. -
by 'Sandra' 26/3/2011
- Branch:
- 8 Salisbury Street
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Had the patience of saints! All staff courteous and helpful. Bless you all.
Was this review helpful? Yes
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1
person found
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by 'Michelle' 18/3/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
Where shall I start? Awful service from start to finish, paid managing fees monthly but they didn't manage it. Had a tenant who didn't pay rent, no support, no return calls, no return emails, eventually after a year tenant evicted through Court...nearly caused a breakdown, please don't use Hastings branch, nightmare from start to finsh.
Was this review helpful? Yes
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by 'Pobinr' 11/3/2011
- Branch:
- 390C Bitterne Road Bitterne
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? No
The category says 'sold'. Well it never came to that. The negotiators let people in to view the property without pointing out any of the details. In other words they were nothing more than door openers! After 3 months still no floor plans appeared. Why would I want to pay
Was this review helpful? Yes
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by 'disgusted' 10/3/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
After many years being a tenant and a glowing reference I had a telephone call from the agent to say they had lost my paperwork for my move and could I come in to sign new ones. I explained i would not sign anything until I can look over it and read carefully with my family. As in the past they took some of my deposit for no reason and had to fight to get it back, which in the end we did. After the phone call they thought they had put the phone down and of course they had not and continued to talk about me in a very unprofessional way using fowl language that I was inconveniencing them, when they lost their work!! Unbelievable. I will be following this up with the area manager as I am shocked by their unprofessional behaviour. Sadly will never recommend to anyone.
Was this review helpful? Yes
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by 'Happybuyer' 8/3/2011
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? Yes
I viewed several properties with Fox & Sons, and I found the team very helpful, local knowledge was excellent and very flexible they also showed me round all the properties I wanted to look at without the vendor being in which I found made the process much better for me being able to take my time and say what I think. I also saw there mortgage advisor Jack who was very helpful and actually helped me find a property from another agent in the end and help me negotiate a good price as he used his knowledge to help me.
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by 'Paula' 2/3/2011
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? No
I wish I had found this website before I chose Fox and Sons! Their customer service has been awful, they never return our calls, the guy in charge of our case left to join another branch and never told us (we found out when I tried to contact him on a Monday morning, I had only spoken to him on the previous Thursday and he never mentioned it). Our case was then left with the branch manager who is nothing short of useless. Only on one occasion has he returned a call to me. Once I called 3 times in a day and no reply, just the dizzy receptionist who "promised" she would call back and never did. Eventually it took my boyfriend phoning them instead to get a call back, I felt like we had been thrown back to the 1950's, they bother to respond when the man calls! I am writing this after calling today 2 hours ago, and still having no call back... It makes me physically sick that they are going to earn any money out of me.
Was this review helpful? Yes
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by 'Baroo' 7/2/2011
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? No
Sale has still not gone through even after 6 months even though I was told it would take 28 days. The staff at Eastbourne also informed me that I would be buying into share of the freehold. They went back on their word and the staff are denying all knowledge even though they also informed my solicitor and mortgage advisor that there would be share of freehold - they went back on their word, got caught out. They are extremely unprofessional. Do not use this agent - stay away from Sequence. I am now starting legal proceedings.
Was this review helpful? Yes
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by 'jules' 26/1/2011
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? Yes
Although I did not end up buying a property from Fox & Sons I thought the service I received was great. Both Tom Coffey & Alex Napper were really friendly and helpful and keen to be of service. I would recommend them.
Was this review helpful? Yes
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by 'Russell' 23/1/2011
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
I could not recommend Fox & Sons on the basis of my experience last year. I used them but I never really felt comfortable at any time. In fact I often felt really uneasy, and with hindsight I wish I had gone elsewhere. Since my experience, numerous local people who have sold or bought houses in Lewes all unhesitatingly recommended the more traditional firm opposite the law courts as decent and effective, with no hidden charges, and only charging one per cent, plus no high-pressure persuasion, and no creepy feeling of being manipulated. They told me that with the traditional firm, they didn't feel like a unit on a conveyor belt or part of some creepy deal to pressure buyers into mortgage deals. With Fox's I constantly had a nasty feeling they were going to spring hidden charges on me if I gave them half a chance. I cannot back any of this up with anything concrete. But when I let someone try to sell my property, I want to feel I can trust them 100% to work in my interest, and not theirs. I didn't have that feeling.
Was this review helpful? Yes
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by 'sandra' 14/10/2010
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Thank you to all the staff at the Mutley Plain branch. They really looked after us an we will definiately go back to them when we move again.
Was this review helpful? Yes
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by 'rumtum' 13/10/2010
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
Fox & Sons have had my property on the market since Jan 2010 I have had1 viewing and 2 phone calls from them updating me on sale. The office staff is very abrupt and their attitude towards customers stinks. They have taken a
Was this review helpful? Yes
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by 'Pedro Bear' 28/9/2010
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
Fox and Sons are a useless bunch. I want to buy a property and I specify a time on three days and they can't make any of them. I'm phoning on a Tuesday and I can't see the house until the following Monday! I'm glad I'm not trying to sell my house with them. Other agents in Tiverton are very good. This lot are really bad according to other people who have used them too. My advice is steer well clear, there are plenty of others.
Was this review helpful? Yes
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by 'Spider' 27/8/2010
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
My property has been up for sale with Fox and Sons for over two years. Their unprofessional staff are keen to sell my property at a 'knock down' price. An asking price which has already been reduced by
Was this review helpful? Yes
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by 'chas' 18/8/2010
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
I had a really good experience from them. I was anxious at the start as they seemed almost too keen to capture my custom, but they did well: - efficient and speedy in response, effective, friendly and attentive, and happy to consult. I was selling while overseas and in a very different timezone, but they accommodated to my needs and all but some essential correspondence was by email. I hope that others have equal service in the future. From my own, I would certainly recommend them.
Was this review helpful? Yes
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by 'smartie' 28/7/2010
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
We have had a very bad experience with Fox and Sons we were told we had to see their mortgage advisor as we would need to prove our situation and any offers couldn't be taken seriously until then, we had a few viewings right at the beginning then none for ages months! We had to keep phoning them for updates on the little viewings we did have as they didn't call us, we were interested in a house to buy and we asked them to keep us informed of progress we phoned up one day to find it had sold, we were not informed. We have heard so many bad reports of a lack of service, we were tied in with them as we opted for the free HIP if we used their solicitors, After such poor service we have since withdrawn from them and had to pay them
Was this review helpful? Yes
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by 'Chris Smith' 21/7/2010
- Branch:
- 5 St Johns Road Hedge End
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Our experience was that through a very difficult time with the chain we had Fox & Son were absolutely excellent. Quinnel in particular went out of his way, was always happy and an absolute pleasure to deal with. We move at last in 2 days.
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by 'disgruntled' 19/7/2010
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
We have been on the market with Fox & Sons Haywards Heath for nealry 2 months and have had a very low number of viewings, despite having an 'open day' which was the feature that attracted us to Fox & Sons in the first place.
We have found it difficult to talk to the person that you want to talk to as they are always 'on the other line' or 'just popped out out'. And the times we did request a callback we had to chase at least twice to actually receive one!
We will soon be changing agents and would agree with the reviews of the Haywards Heath branch in particular who seem to have no understanding of customer service at all!
Was this review helpful? Yes
. Things missing from property description. Ot appealing descriptions at all, and clearly no interest in the property. No-one asked any questions about our property so could not show people where are parking area was if they wanted to, as they had no idea where it was! Seven complaints in total made to their office and we continue to experience disgusting service. One sale fell through and is was contributed to because Fox and Sons sent the wrong paperwork to the purchasers solicitors. We under took 5 of the 7 viewings because Fox and Sons couldn\'t be bothered. Feedback was of provided on all viewings. Wong amount told to people who expressed an interest. Ere told £5k less than we were actually selling for! Sold sign also dumped on the doorstep with no alert. EPC certificate was not provided until we demanded it. 5 breaches of the TPO code of conduct. Complaint letter 5 pages hand delivered to their office two days ago, still no acknowledgement. I will be picketing their office this Saturday if anyone from the Taunton area has similar experiences and would like to join me. seems the only way to wake them up is to hit their brand./&display=popup&link=http://www.allagents.co.uk/review/24736/&redirect_uri=http://www.allagents.co.uk/review/24736/ "Share on your Facebook Wall"){kind=logo}
. A week later, nothing still so we called them to give a deadline for the offer to be valid and suddenly several others had offered with higher values and either we needed to offer the full asking price or bow out which is what we decided to do. The house was definately not worth the asking price as the roof above the window had collapsed in and would have needed to be rebuilt.
All in all, not a good experience and after all of this time, we are now back at square one whilst making our buyer wait longer to move. As with others on here, the only contact we seemed to get from Fox was every other day with them offering a mortgage which we already have in place or wanting to sell our house which they knew we had done at their insistance.
I would definately not use them again and would honestly recommend to anyone looking to sell or buy that they explore all and any other option available rather than be pressured into selling with no hope of any offer under their over inflated asking price even being put forward./&display=popup&link=http://www.allagents.co.uk/review/23415/&redirect_uri=http://www.allagents.co.uk/review/23415/ "Share on your Facebook Wall"){kind=logo}
 which means they don't necessarily need to secure the best possible offer for your property and can concentrate instead on pursuing the undoubted benefits of signing up the purchaser with their own mortgage adviser and solicitors.
In other areas of the financial sector, it is a requirement that clients be made aware of any potential commission payments. As the vendor and the client, I was not given any information about the commission the agent might earn from the purchaser. I feel very strongly that this practice should be changed as it obviously has the potential to affect the offers which are put forward - something which is borne out by some of the other comments on this site. In fact, I was concerned about Fox & Sons' general lack of openness throughout this process.
In addition, the purchasers were hugely dissatisfied with service they received from the Fox & Sons mortgage adviser and solicitors - I can only admire their tenacity in hanging on in there!
I took my many complaints to the second stage of their process but to my shame, simply did not have the energy to pursue matters through to the Ombudsman. Needless to say I got nowhere and the investigator's findings were conveniently silent on their pursuit of commission rather than securing the best price for the vendor.
I just wonder how many more of their clients they can afford to leave angry and dissatisfied with the feeling they have been duped! DON'T USE FOX & SONS!/&display=popup&link=http://www.allagents.co.uk/review/22590/&redirect_uri=http://www.allagents.co.uk/review/22590/ "Share on your Facebook Wall"){kind=logo}
. Then when we wanted another appointment to renew the agreement, after was passed around the office after 3 months we were forced to use an independent financial adviser.
3. Updates from the fox and sons were only happening if we called them and this we very hit a miss. When I went in branch they disagreed and would not accept this was the case. The agent was looking through the note and said that he could see that we were contacted often. Confused I asked to see the notes. For some reason I was refused even though they were right in front of me (just confirms their fault).
4. Viewing of the property were rushed, I was next door for some of the viewing, and possible buyers were being rushed around to property and as good as pushed out of the door at the end.
The above is only some of the problems we had; I would strongly recommended people to stay away from this estate agent./&display=popup&link=http://www.allagents.co.uk/review/16788/&redirect_uri=http://www.allagents.co.uk/review/16788/ "Share on your Facebook Wall"){kind=logo}
 and my offer was accepted in writing by the vendor.
Fox and Sons then put a lot of pressure on me to use their in - house mortgage adviser and they were very unhappy when i confirmed that i had my own mortgage in place already (thus depriving them of an easy commission).
In fact they tried to scupper my offer by disputing my income, asking to see my pay slips etc when i already had a genuine mortgage offer in place and showed them the documentation.
Two days after my offer was accepted, they told me that a new offer had been made and that the sale would go to an informal tender. I made a bid of £210k but i was told that someone had made a higher bid. I increased my offer twice to £225k but was given little support from the agent and was informed that the vendor wished to stay with the other buyer.
When the sale was completed i was able to find the details of the sale at the land registry and it was confirmed that the sale had gone through to their original preferred buyer at £200k.
So, the vendor lost out on an extra £25k and i lost out on a great property because Fox & sons wanted to push their own buyer through and gain the double commission./&display=popup&link=http://www.allagents.co.uk/review/15282/&redirect_uri=http://www.allagents.co.uk/review/15282/ "Share on your Facebook Wall"){kind=logo}
 so couldn't see how this would be the case. I asked them to confirm in writing that they would only be recommending my offer if I arranged my mortgage, which of course they would not do as it's against estate agents' code of conduct. I was desparate to move so had no choice but to agree to arrange my mortgage through them and cancelled the mortgage offer I already had arranged. It came as no surprise that it took 2 months longer to exchange because of the need to reapply for a mortgage through their consultant.../&display=popup&link=http://www.allagents.co.uk/review/13979/&redirect_uri=http://www.allagents.co.uk/review/13979/ "Share on your Facebook Wall"){kind=logo}
. Our case was then left with the branch manager who is nothing short of useless. Only on one occasion has he returned a call to me. Once I called 3 times in a day and no reply, just the dizzy receptionist who "Share on your Facebook Wall"){kind=logo}
