Fox & Sons

Reviewed by would be seller on 6th July 2008

Services: Sales (Prospective customer)
Property: Residential
Experience: Would you use the agent again?  No

They told us prices are dropping so fast in our area that we would be lucky to get last years prices (before they went up). This goes against everything that has been said in the papers and on the internet.

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Reviewed by a14 on 13th March 2008

Services: Lettings (as a Landlord)
Property: Residential
Experience: Would you use the agent again?  No

Reviewed by kym on 20th February 2008

Services: Sales (Prospective customer)
Property: Residential
Experience: Would you use the agent again?  No

Reviewed by Shiraz on 7th February 2008

Services: Sales (as a Buyer)
Property: Residential
Experience: Would you use the agent again?  No

Needed constant chasing, didn't take us seriously as buyers and insisted on leaving the property on the market just because we didn't take out a mortgage through them (we were tied in to a fixed rate with our lender anyway!). Basically they were rubbish and we only used them as they were the sole agent on the property we were buying, so had no choice!

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Reviewed by crissriz on 6th September 2007

Services: Lettings (as a Tennant)
Property: Residential
Experience: Would you use the agent again?  No

Our experience with Fox and Sons has been the worst we ever experienced in our life. We lived in three countries and travelled the world, but never encountered such a poor service as we did with this company.

The lack of knowledge and professionalism have shown in all the communication. Actually the only time when the agency communicated with us was when they needed to let us know that the landlord would visit us. Otherwise, we have been waiting and waiting for answers at our questions.

They mislead us from the very beginning with information given about the house, with the fee for the inventory (which over night "raised") and with promises that problems would be solved.

A very disappointing experience. When we are ready to buy a house, we definitely won't use this company and we will never recommend anyone to use their awful services.

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Reviewed by Hathi on 7th June 2007

Services: Sales (as a Vendor)
Property: Residential
Experience: Would you use the agent again?  No

Trying to sell our house through Fox and Sons Eastleigh was one of the worst moves we ever made. Their manager was very helpful and positive at the valuation, but this was in reality the only good point I can think of.

They were 'confident' they could get 'feet through the door' at the price we agreed, but failed miserably. In 8 weeks we had 7 booked viewings of which one actually turned up. They constantly claimed to have been 'trying to contact us' despite having every contact number under the sun for us (with multiple voicemails).

They placed the house on Rightmove but when I phoned to report it didn't come up under our area it took me five attempts (with no returned calls) to get them to vaguely say they thought this was an issue with the website.

I would not recommend this branch to anyone bar my worst enemies.

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Reviewed by vicky on 25th May 2007

Services: Sales (Prospective customer)
Property: Residential
Experience: Would you use the agent again?  No

That old lady there is a sure shrew. She sold the house we offered on to a cash buyer[or so she says]. First they insist we use their financial advisor and their conveyancing. The FA is not supposed to disclose our personal information and observations to anyone but has given his idea about us as a high risk. so we lost that lovely house with beautiful landscaped garden and a childrens playground at rear.

Still what did I do? The following week I showed that old cow our mortgage agreed on principle. Later she showed us a house which was also marketed by few other estate agents. I took my revenge and bought that house through the other agent. She tried treatening and all other nasty tricks for commision. nothing worked though. Someone should teach agents lessons about hurt & gazumping.

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