Flats & Houses Ltd

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1. 

   A 1-star review by '39 P' 9/2/2011

   Branch:

   24 Stamford Hill

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   Do not go to this estate agents!

   I have never seen anyone more incompetent at their jobs.

   1. Failed to tell us from date of signing contract that the flat was up for sale.
   2. Emailed them a list of problems associated with the flat prior to moving in, and they clearly stated that it would all be fixed prior to us moving in....4months later and only 3 things out of a list of 22 have been fixed.
   3. The problems with the flat are as follows:

   '

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2. 

   A 1-star review by 'SB' 7/2/2011

   Branch:

   24 Stamford Hill

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   Absolutely useless, incompetent and arrogant.. Do not use this agency. We moved in in December and then quickly found out that the house was actually under a possession order against the landlord. They have spent the last months lying to us about it, saying they were unaware of the possession order and they didn't know why the previous tenant moved out, generally trying to fob us off stop us asking questions. Through a little research it came to light that they we're aware of the eviction and let us sign a 6month contract knowing the house would be repossessed in less than six months time and pocketing the money and agency fees. When we confronted them about this they just claimed ignorance again and told us it was not their responsibility to inquire about the financial situation of their landlord. Also as the previous review states they are useless at replying/responding to issues and unless you actually visit the office and refuse to leave/pester them constantly they will not do anything.

   Avoid at all costs.

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3. 

   A 2-star review by 'Disappointed ex tenant' 17/2/2009

   Branch:

   24 Stamford Hill

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   This agency were extremely poor in responding to issues, with a minimum response timed at a week, and simple issues raised months ago are still not addressed-they just ignore tenants hoping they'll stop ringing.

   Whenever we have rung the agency they were not understanding, made us feel like a burden and stated their only duty was to make sure we had hot water and heating..even when we're renting a furnished house which was not even cleaned before we moved in.

   The freezer was blocked and the cooker plus rest of house was filthy. We had to clean at our own expense.

   We now feel unable to complain about anything as they agency do not return calls and rarely respond to emails.

   We reported mice infestation in the property four months ago and after several emails and calls, they still have not addressed the issue. They denied we had mice until we actually saw one late at night (fresh dropping in kitchen cupboards and clothes drawers are supposedly not 'definitely' mice).

   I would never use this agency again.

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