Felicity J Lord
based on 62 ratings. This website contains 62 user reviews of Felicity J Lord.
Agent Information
Felicity J Lord
Felicity J Lord Estate Agents are one of the leading estate agents in Central London and Docklands area with offices in prime locations serving all your property requirements.
Offices / Branches
- Cambridge - 64 Regent Street , Cambridgeshire
- London - 7 Stratheden Parade Blackheath, Greenwich,
- London - 4 Copper Row, London, SE1 2LH, Greater London
- London - 313 Upper Street, London, N1 2XQ, Greater London
- London - Unit 2 Thorpes Yard 61 Wapping Wall, Greater London
- London - 12-14 Dock Street Wapping, Tower Hamlets,
- London - 4a Ibex House Maryland Point Leytonstone Road Stratford, Waltham Forest,
- London - 4 Copper Row Tower Bridge Piazza Shad Thames, Southwark,
- London - 15 Burnt Ash Road Lee Green, Lewisham,
- London - 310 Mare Street, Hackney,
- London - 27 Greenwich Street South, Greenwich,
- London - 255 Lavender Hill Battersea, Wandsworth,
- London - 23 Tranquil Vale Blackheath, Greenwich,
- London - 644-646 Mile End Road Bow, Tower Hamlets,
- London - Unit 3 C South Quay Plaza 189 Marsh Wall, Tower Hamlets,
- London - Ground Floor 67-71 Goswell Road Clerkenwell, Islington,
- London - 100 New Kings Road Fulham, Hammersmith and Fulham,
- London - 69 Stoke Newington Church Street, London, N16 0AR, Greater London
- Northampton - 6-7 George Row, Northamptonshire
- South Quay Plaza - Unit 2, Greater London
- Unit 61 - Upper Deck 3, Greater London
- View All Branches
- Update Agent details
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Customer Reviews (Page 2 of 3)
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FEATURED REVIEW2
people found
this helpful.
expires 26/01/2013
by 'Kelsey Smith' 13/2/2012
- Branch:
- 27 Greenwich Street South
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
Lauren was great to work with. She was extremely accommodating and kind while helping me with my property search. Though I did not view any properties with her, she went out of her way to check on properties for me. She was empathetic to my situation and I felt she genuinely sympathized with me and wanted to help as best she could. When I wasn't getting responses from other FJ Lord agents, she went above and beyond and looked into the properties in the other agent's stock and to get quick answers back to my questions.Lauren was great and I would definitely recommend her to other property seekers.
Was this review helpful? Yes
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FEATURED REVIEW2
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by 'Ismail Nacar' 14/1/2012
- Branch:
- Ground Floor 67-71 Goswell Road Clerkenwell
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I am renting my properties with Felicity J Lord, Clerkenwell Branch. I must say Jamal Gormati and his team having very professional approach towards customers. Their service is great; with them, my flats are never empty even a day. I also bought a flat from this office selling team also great i had very smooth buying procedure. I am highly recomending them anyone who wants to rent or sell their property.Was this review helpful? Yes
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FEATURED REVIEW4
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by 'Celine' 12/12/2011
- Branch:
- 27 Greenwich Street South
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Really excellent service - so helpful all the way through the process. Would definitely recommend!Was this review helpful? Yes
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FEATURED REVIEW
expires 26/01/2013
by 'Clara' 28/11/2009
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have rented my flat out for many year and I only use Felicity J Lord. They are professional, helpful and simply the best agent I have ever used. I highly recommend them!Was this review helpful? Yes
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1
person found
this helpful.
by 'John' 5/7/2011
- Branch:
- 644-646 Mile End Road Bow
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I have just read the reviews below and unfortunately they are all true, As a tennant I have felt so let down by their rude, pushy, incompetent customer service and so called property management. They don\'t even deserve one star, A word of advice to all prospective tennants\\landlords wishing to use F J Lord, please stay away, there are much better agents out there.
Was this review helpful? Yes
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by 'SP' 20/6/2011
- Services:
- Conveyancing
- Experience:
- Would you use the agent again? No
I saw a flat I had wanted and decided to make an offer . Apparently Clive said my \'offer was not worth the paper it was printed on\' and laughed. Hardly a professional attitude. Not worth the one star I rated it, and not worth wasting my hard earned money on a property from them or any other Felicity J Lord\'s.
Was this review helpful? Yes
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by 'ElizaF' 7/6/2011
- Services:
- Conveyancing
- Experience:
- Would you use the agent again? No
We advertised our first house initially with FJL because they were local to us at the Blackheath Standard. This was in 2005 when the property boom was in full swing and prices were quite frankly mad.
I had a set of professional photos of the house taken as we had spent a lot of money renovating it prior to sale and I was very proud of the work done. All of these were passed on to FJL. We also moved out to sell the house as vacant possession with no onward chain dropping a set of keys off with FJL as we did so.
I received a mail asking to to approve the prospectus for the house. I... (read more)
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1
person found
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by 'Review guerilla' 6/5/2011
- Branch:
- 644-646 Mile End Road Bow
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
JLord just phoned to see if it was ok to show someone round on Saturday. I said yea no worries but check with my flatmate and while you're on don't leave the doors open this time.
As I was explaining what happened last time I was either cut off or he hung up! Phoned back and explained it and he got really arsey and defensive and started claiming that they haven't done any viewings on Zodiac house
yet!! I told him to do one as they clearly have and that their internal communication is complete swag - mentioning the fact that another agent a didn't even know we've been without a shower for 8 months.Was this review helpful? Yes
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2
people found
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by 'Rothcrain' 2/5/2011
- Branch:
- 644-646 Mile End Road Bow
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
I'm afraid everything that you read on this website is true. I've dealt with a great many dodgy estate agents in my time, but Felicity J Lord are without doubt the worst.
They are pushy, rude, arrogant, unsympathetic and entirely unhelpful. Fortunately, it wasn't necessary to rent with them, as most other estate agents weren't nearly as angry, demanding or overbearing.
From the start, their emphasis was on overwhelming pressurization and they made ridiculous demands, some of which were backed up by claims we since discovered were entirely untrue.
I believe the technical term for this is "lying".
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1
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by 'Fray Bentos' 17/12/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
When we moved out they tried to charge us for damage already documented when we moved in.
Was this review helpful? Yes
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1
person found
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by 'unlasheddeer' 10/12/2010
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
Extremely pushy. Basically tried to convince me that there were absolutely no other flats available at this time, all flats coming on the market were going asap.
Insane pressurizing techniques. Their usual is to tell you that there are no properties available the first time you call. They will then call you back saying a property has just come on the market and that if you don't rent it, you will basically be homeless as there will be no other house in the entire world.
Awful service, absolutely no courtesy.
Was this review helpful? Yes
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1
person found
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by 'jay' 24/11/2010
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
I have been rushed into making decisions, they are very very rude on the phone and in person and I can't recommend this agent to anyone. They will stress you for no reason.
Was this review helpful? Yes
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1
person found
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by 'Tor Erik Linnerud' 18/11/2010
- Branch:
- 4 Copper Row Tower Bridge Piazza Shad Thames
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
No concept of customer service. Rude and aggressive. Don't care if your property has no heating and no hot water in the middle of March. Can't keep track of payments.
I am writing this sat in my apartment for the last time. Tomorrow is my moving out day. My stomach goes sour when I reflect back on the encounters I have had with Felicity J Lord. But soon it will all be over.
When I moved in the fridge wasn't working. I took the over a month to get a replacement. Nothing happened unless I constantly chased them.
Whilst living without a fridge, we had an unexpected visit from a gas... (read more)
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1
person found
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by 'Unimpressed' 12/11/2010
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
Awful communication. Poor customer service, rude attitude and painfully slow service.
Was this review helpful? Yes
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by 'Shannon' 6/11/2010
- Branch:
- 7 Stratheden Parade Blackheath
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? Yes
Very rude, financial adivisor rang on a number of occasions to offer services, after declining nicely, he continued to pressurise. Was very rude to my partner. We even considered pulling out of sale as we had already arranged our own mortage adivsor. In the end after the property had been on the market for 7 months we were sure to get get it as no other interest had been shown. A day later we were told that another higher offer had been placed and that we were no longer going to get the property. Me and my partner were sure that this was a phantom offer so we refused to put in a higher offer.
Never again will I do business with such a useless bunch of people!
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1
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by 'tired_of_flathunting' 2/10/2010
- Branch:
- 644-646 Mile End Road Bow
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
I recently went for a viewing of a one-bed flat with Felicity J Lord, Bow office. From the outset I was astounded at their rudeness towards me, they were abrupt and immediately pressurising. I was early for my appointment and so waited in their offices and noticed that they were also very rude on the phone to current tenants who were phoning up with problems or questions.
The flat viewing was very quick, I have never been taken around a property so quickly with no time to look at anything. The flat was ok but nothing particularly special, but I was made to feel like it was the only one-bed... (read more)Was this review helpful? Yes
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by 'Lord of the Land' 13/9/2010
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
Our first year experience was fairly good. A good tenant was found however the communication from FJL was a little slack.
Our second year experience has been absolutely rubbish! A good tenant (so far) has been found however the communication from FJL has been non existent, they have taken fees for the whole year up-front (something which all of our other agents do not do) they haven't communicated this to us at all. Our property makes a tidy amount of money for FJL at what so far appears to be for little effort. We are debating whether to leave the agent at the next available opportunity.
Was this review helpful? Yes
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by 'Mani' 23/8/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Having dealt with Foxtons, I thought I had seen it all. But not until I dealt with Felicity J Lord, city branch. Terrible service, terrible attitude, very expensive, I even paid (handsomely) for things they were supposed to do and I ended up doing on my own...essentially avoid at all cost is the only appropriate advice.
Was this review helpful? Yes
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by 'LadyH' 11/8/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I would never use them again, the whole company sucks. We found a flat we liked, paid the deposit on the same day and arrange to move the following week. Two days before we were due to take the key, I received a phone call from the Blackheath branch asking if anyone had already contacted me to inform that the landlord had decided not to let the property. Oh, thank you for letting me know! Apparently the agent we met was only temporarily at that barnch and she forgot to let us know when she returned to her branch. During the following days we were shown a couple other properties that were over... (read more)
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by 'Unhappytennant' 6/8/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I have just rented a property from FJ Lord in Bow. Whilst we were looking they were helpful but very pushy. We found a property and were told moving date was flexible and the landlord was really nice. We paid over a deposit and had an offer extended. When we enquired about moving our "flexible moving date" we were told it wasn't possible and any further enquiries I have been made haven't been replied to (i.e. cut off when I phone the office and emails not responded to). I wouldn't recommend using FJ Lord as there are too many broken promises and no after sales support whatsoever. I'm not entirely sure what I'm getting for the ridiculously high agency fee.
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by 'tappa' 22/7/2010
- Branch:
- Unit 3 C South Quay Plaza 189 Marsh Wall
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
These are the worst agents I have ever used. I used them for a full management.
The tenants brought cockroaches into my flat which I was told was treated, but wasn't. Tenants left 3 weeks early and was not told. Cockroaches were crawling out of the front door into the communal area and into the neighbours. Luckily I gave my number to one of the neighbours who gave me a call, so I had to fly over to sort this out as Felicity J. Lord weren't bothered to fix this issue.
Also tenants removed our electric cooker to put in an gas one. When they left, they put back the electric, but they did... (read more)
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1
person found
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by 'chucklidell88' 2/7/2010
- Branch:
- 644-646 Mile End Road Bow
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Absolutely terrible rental company. They were great until we moved into the flat. The keys didn't fit properly into the door, and my girlfriend was unable to get in without my help late at night - she called their 'out of hours' service, and no one answered. Very luckily, someone in the upstairs flat came home, but she would have been locked out, and they took days to change the lock. Many other problems, took weeks to send any engineers out/builders for various problems. Very rude, never got anything done, will never, ever rent through them again. When we moved, the amount they took from our deposit was absurd, and we managed to negotiate it to over half the original sum proposed, which to me says they know how absurd the initial estimate was.
Do not rent with this company. Having gone to a much better agency now (Quadrant), I understand how truly awful they were.
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by 'Towerhamlets resident' 13/5/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Looked at a few of their properties but decided against using them because they were the most impolite, rude estate agents we have ever come across. Someone else on this site described them as tyranical, and I could not agree more
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by 'O \'Lordy\'' 19/3/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Felicity J Lord lack common courtesy, charm and honesty. They would be wise to remember that customers who have a good experience return and recommend.
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by 'Appalled' 17/2/2010
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
I could not agree more with AngryMan. I just would add that they are also "Patronizing" and "Tyranic".
If you want to work with Felicity J Lord, make sure you prepare a formated speech they will like to hear.
You may have permanent stable jobs, money, and so on, it's not just good enough for them to trust you.
Don't waste your time with them as they just do not want to waste their time with you.Was this review helpful? Yes
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by 'AngryMan' 27/1/2010
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
They were terrible - rude, bolshy and aggressive. They called to arrange a flat viewing but because my girlfriend owned her own company they cancelled. They also mentioned the
Was this review helpful? Yes
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by 'iwantthatflat' 11/1/2010
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
We agreed to rent a flat through Felicity J Lord mid December to commence end January. We handed our notice in on our current flat, filled in all the referencing forms, gave our bank details - had to keep phoning them to check everything ok (even had to phone to find out our offer of the full monthly amount had been okayed). Finally after 3 weeks we got our first phonecall from Felicity J Lord to apologise and tell us the landlord was moving back into the flat. Found out a day later from another managing agent that it had actually been let out by First Avenue. Whilst they seemed friendly enough they also seemed pretty useless. Although I'm sure in the managing agent world in London they are not alone.
Was this review helpful? Yes
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by 'Grubster' 28/10/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Recently signed up to 12mnth tenancy. Ignoring previous warning of how incompetent they are. Once you've signed you become uninteresting to them. This isn't great if you have had half as many problems post moving in as we have. The Branch on Mile End Road is to be avoided. Possibly one member of staff is caring enough to try and solve problems but trying doesn't always get you anywhere you need to be. ****** and *** are impossible. They avoid a common sense approach to any of the issues we've had - we spell out a solution but even that is ignored. I'm opting to lauch rather than cry!! If you have locked yourself into a simialr situation - my only advice would be to keep pushing - you have to if you want anything done - don't think they will get on with it - keep chasing and make sure you keep all correspondence you have with them. The chances are you'll need it soon.
Right - I'm off to check the inventory for some truth...
Admin note: names of persons removed.
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by 'a5462' 23/9/2009
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
An agent from their Wapping branch showed me a different flat from the one that was advertised, which was more expensive as well.
It's a usual think in this country though. At least he came to the viewing! At least 20% of agents (my statistics) don't bother to show up on viewings.
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by 'C Smith' 5/6/2009
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
We looked at several properties with the Wapping branch one evening. The bloke that showed us around seemed decent enough and we were interested in one of the properties shown but he went on holidays the following day. The second bloke I spoke to re putting in an offer was incredibly bullying with high pressure tactics. He tried to tell me the standard term was 18 - 24 months (hah!) and then demanded credit card details for a deposit whose terms he was very vague about. I smelt a crooked rat and told him to forget it. So pleased I did. Avoid.
Was this review helpful? Yes
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by 'Powerless tenant' 16/4/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I have rented two different flats through the Tower Hamlets branch. On both occassions the landlords tried to keep my deposit, and on both occassions they utterly failed to protect me. Both times they "lost" their copies of the inventory and other important paperwork, leaving me unable to defend myself against false accusations that I had damaged the properties. In one case I even ended up paying to repair some damage that had been there before I moved in.
I agree with the landlord saying the centralised office is a nightmare too. It helps them to conveniently "lose" documents and makes getting damage deposits back very tricky- in one case it took me six months and a threat of legal action before they finally coughed up.
The customer service stops the minute they get your signature. Once they have it you're on your own.
Was this review helpful? Yes
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by 'Ms Disappointed' 15/4/2009
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
We found a place we liked and put in an offer which required a
Was this review helpful? Yes
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by 'Intimidated' 6/4/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I would definately NOT recommend FJL. The "service" was diabolical, I actually felt bullied by the staff. Organisation was awful. Paperwork STILL not completed over two months later. Avoid at all costs.
Was this review helpful? Yes
. It took over a week to get the gas turned back on, so for a week during winter we had no heating, no hot water and no cooker. Felicity J Lord did nothing to remedy the situation. I personally had to coordinate the building manager and the gas services company myself to get it fixed.
Their so called "Share on your Facebook Wall"){kind=logo}
 has been found however the communication from FJL has been non existent, they have taken fees for the whole year up-front (something which all of our other agents do not do) they haven't communicated this to us at all. Our property makes a tidy amount of money for FJL at what so far appears to be for little effort. We are debating whether to leave the agent at the next available opportunity./&display=popup&link=http://www.allagents.co.uk/review/6514/&redirect_uri=http://www.allagents.co.uk/review/6514/ "Share on your Facebook Wall"){kind=logo}
 for things they were supposed to do and I ended up doing on my own...essentially avoid at all cost is the only appropriate advice. /&display=popup&link=http://www.allagents.co.uk/review/6216/&redirect_uri=http://www.allagents.co.uk/review/6216/ "Share on your Facebook Wall"){kind=logo}
, I understand how truly awful they were. /&display=popup&link=http://www.allagents.co.uk/review/5574/&redirect_uri=http://www.allagents.co.uk/review/5574/ "Share on your Facebook Wall"){kind=logo}
. Finally after 3 weeks we got our first phonecall from Felicity J Lord to apologise and tell us the landlord was moving back into the flat. Found out a day later from another managing agent that it had actually been let out by First Avenue. Whilst they seemed friendly enough they also seemed pretty useless. Although I'm sure in the managing agent world in London they are not alone./&display=popup&link=http://www.allagents.co.uk/review/3960/&redirect_uri=http://www.allagents.co.uk/review/3960/ "Share on your Facebook Wall"){kind=logo}
 don't bother to show up on viewings./&display=popup&link=http://www.allagents.co.uk/review/3022/&redirect_uri=http://www.allagents.co.uk/review/3022/ "Share on your Facebook Wall"){kind=logo}
 and then demanded credit card details for a deposit whose terms he was very vague about. I smelt a crooked rat and told him to forget it. So pleased I did. Avoid./&display=popup&link=http://www.allagents.co.uk/review/2376/&redirect_uri=http://www.allagents.co.uk/review/2376/ "Share on your Facebook Wall"){kind=logo}
