Express Estate Agency
Express Estate Agency

Express Estate Agency

Agent rating: 4.3 out of 5.0 based on 467 ratings. This website contains 467 user reviews of Express Estate Agency.

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Agent Overview

Express Estate Agency

Peter House Oxford Street
Manchester
Greater Manchester
M1 5AN

Contact Agent

Telephone: 0161 209 3161
Fax: 0161 209 3369

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Contact Express Estate Agency


Phone:   0161 209 3161

 

Filter Reviews

  • 5 Stars 335
  • 4 Stars 57
  • 3 Stars 10
  • 2 Stars 16
  • 1 Star 49

  • Recommended 395
  • Not Recommended 72
  • Sales (as a Vendor)240
  • Sales (as a Buyer)173
  • Sales (Prospective customer)48

  • Lettings (as a Landlord)0
  • Lettings (as a Tenant)0
  • Lettings (Prospective customer)3
  • Repair/Property Management0

  • They manage our building0
  • They are our factor0
  • They manage our estate0

  • They arranged our mortgage0
  • Re-Mortgages (Prospective Customer)0
  • Mortgages (Prospective Customer)0

  • Surveys0
  • Conveyancing1

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This firm is ranked 1302 out of 14310 in the UK

Overall Customer Rating

4.31 out of 5.00

  • 395 recommend
  • 72 disapprove

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This branch is also ranked:

3 out of 27
in the M1 League Tables
35 out of 303
in the Manchester League Tables
2515 out of 25096
in the UK

Agent Information

Times have changed for the better - you don't need to suffer the many failings of your traditional Estate Agent, there is now a unique and market-beating alternative to selling your home quickly for the best possible price, the Express Estate Agency™.

No photo or video of branch available

Registered With

  • The Property Ombudsman (Sales)
  • OFT

Areas Covered

Nationwide

Page last updated on: 03-Aug-2015 13:31:02

Customer Reviews  (Page 1 of 16)

  1. FEATURED REVIEW

    A 5 -star review by ''

    Branch:
    Peter House Oxford Street (Manchester) (Greater Manchester)
    Services:
    Sales (as a Vendor)
    Staff Member
    Will , Louise Gildea
    Postcode
    SA32
    Sold Price
    £138000
    Experience:
    Would you use the agent again? Yes
    no photono photo
    Will Louise Gildea

    Total professionalism and commitment from start to finish. They were in constant communication, and if they said they were going to do something, they always did it. Although being a long distance away, I felt it was a very personal service, and they always had the time to speak. Extremely pro-active. It was a pleasure to deal with the staff, and I would not hesitate to recommend them to others or use them myself again. Offer accepted within 8 days of going on the market. Well done Express, you were outstanding.

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    View All Comments (1)by Express Customer Care Team  03/08/2015

    Thank you so much for taking the time to write such a great review. We are delighted to hear that we delivered on the promise. We are not only passionate about delivering success to our customers but also in the best manner possible and it's always lovely to hear from clients we have succeeded for. Thank you for your kind words they mean a great deal to the whole team but to Will and Louise specifically. Warm Regards - The Express Estate Agency
  2. FEATURED REVIEW

    A 5 -star review by ''

    Branch:
    Peter House Oxford Street (Manchester) (Greater Manchester)
    Services:
    Sales (as a Vendor)
    Staff Member
    Connie Ramplin
    Postcode
    OL13
    Sold Price
    £104969
    Experience:
    Would you use the agent again? Yes
    no photo
    Connie Ramplin

    We had an offer on our house within a week of putting it on the market. Connie, who dealt with our case, was incredibly helpful and worked very hard in keeping everyone updated with how things were moving along. She was always cheerful and positive, and very professional. We were very pleased with how Express Estate Agency dealt with everything, and would very highly recommend them!

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    View All Comments (1)by Express Customer Care Team  20/07/2015

    Thank you so much for taking the time to write this wonderful review and for identifying Connie. It really does mean a such lot to us to receive positive feedback and Connie and her line manager have both received a copy of your kind comments and were both delighted to read your appreciation of Connie's efforts. Warm Regards – The Express Estate Agency
  3. FEATURED REVIEW

    A 5 -star review by ''

    Branch:
    Peter House Oxford Street (Manchester) (Greater Manchester)
    Services:
    Sales (as a Vendor)
    Staff Member
    Lucy Brabin
    Postcode
    L20
    Sold Price
    £50000
    Experience:
    Would you use the agent again? Yes
    no photo
    Lucy Brabin

    Express did a fantastic job at get my inherited property sold. they made what could have been a very distressing time easy. Kept up to date along the whole process. Professional and knew what they were talking about. Would recommend Express and would use them again.

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    View All Comments (1)by Express Customer Care Team  15/07/2015

    Thank you so much for taking the time to write such a great review. We are delighted that we have provided you with such a memorable experience. We are not only passionate about delivering success to our customers but also in the best manner possible and it's always lovely to hear from clients we have succeeded for. It really does mean a lot to our team to receive such positive feedback and all the team have been thrilled to read your kind comments. Warm Regards - The Express Estate Agency
  4. FEATURED REVIEW

    A 5 -star review by ''

    Branch:
    Peter House Oxford Street (Manchester) (Greater Manchester)
    Services:
    Sales (as a Buyer)
    Staff Member
    Lucy Brabin
    Postcode
    DN4
    Sold Price
    £131000
    Experience:
    Would you use the agent again? Yes
    no photo
    Lucy Brabin

    Lucy was appointed as the Progressor, once the terms of purchase had been agreed.

    She was just BRILLANT. She respond to our queries and concerns in a prompt, professional and business like manner, even when conveying 'bad' news. She never failed to ring us back, usually within 2 hours with a response to our concerns.

    Well impressed with her service, pro-active attitude and customer care.

    Well done and thank you Lucy

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    View All Comments (1)by Express Customer Care Team  13/07/2015

    Dear Chris, Thank you so much for taking the time to write such a great review. We are delighted that we have provided you with such an excellent service and we do ensure that any team member who is mentioned is rewarded and recognised - so thank you. We are truly passionate about delivering success to our customers and it's always lovely to hear from clients we have succeeded for. So often I hear our people say I was just doing my job" when they receive recognition of their actions, but I know that Lucy takes a huge amount of pride in providing outstanding customer service, and she has enjoyed reading your appreciation of her efforts. Warm Regards – The Express Estate Agency
  5. FEATURED REVIEW

    A 5 -star review by ''

    Branch:
    Peter House Oxford Street (Manchester) (Greater Manchester)
    Services:
    Sales (as a Buyer)
    Staff Member
    Louise Gildea
    Postcode
    WV12
    Sold Price
    £162000
    Experience:
    Would you use the agent again? Yes
    no photo
    Louise Gildea

    We have recently purchased a property which was part of a large chain. Despite not being involved in our part of the chain Louise went above and beyond her duties to help us where our own estate agent and solicitors were failing us. We can honestly say she was the most helpful and professional person that we had the pleasure of dealing with in the entire process. Without her we would most likely still be waiting to exchange!

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    View All Comments (1)by Express Customer Care Team  29/06/2015

    Dear Greg and Emma, Thank you so much for taking the time to write such a great review. We are delighted that we have provided you with such a memorable experience. We are not only passionate about delivering success to our customers but also in the best manner possible and it's always lovely to hear from clients we have succeeded for. It really does mean a lot to our team to receive such positive feedback and you have my assurance that once identified the member of staff together with their line manager will receive a copy of your kind comments. Louise was delighted to read your appreciation of her efforts. Thanks again for your kind words they mean a great deal to us. Warm Regards - The Express Estate Agency
  6. A 5 -star review by ''

    Branch:
    Peter House Oxford Street (Manchester) (Greater Manchester)
    Services:
    Sales (as a Buyer)
    Staff Member
    Lucy Brabin
    Postcode
    LS28
    Sold Price
    £151000
    Experience:
    Would you use the agent again? Yes
    no photo
    Lucy Brabin

    Lucy was fantastic, always great with updates so we knew what was happening and never felt we were left in the dark about the process, would definitely recommend both Lucy and Express and if needed would use them again in the future....thanks for all your help!

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  7. A 5 -star review by ''

    Branch:
    Peter House Oxford Street (Manchester) (Greater Manchester)
    Services:
    Sales (as a Buyer)
    Staff Member
    Connie Ramplin
    Postcode
    S44
    Experience:
    Would you use the agent again? Yes
    no photo
    Connie Ramplin

    I am really grateful to Connie who made our move less painful. It turned out to be quite a long drawn out process but Connie kept us informed and up to date as often as she could. Thank you for all your hard work Connie, you were great xx

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  8. A 5 -star review by ''

    Branch:
    Peter House Oxford Street (Manchester) (Greater Manchester)
    Services:
    Sales (as a Vendor)
    Staff Member
    Liam O\'Meara
    Postcode
    TD74
    Sold Price
    £115000
    Experience:
    Would you use the agent again? Yes
    no photo
    Liam O'Meara

    Liam was excellent all through the process which was only three months. He kept in touch often, was always positive, and very pro-active on our behalf.

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  9. A 5 -star review by ''

    Branch:
    Peter House Oxford Street (Manchester) (Greater Manchester)
    Services:
    Sales (as a Vendor)
    Staff Member
    Liam O\'Meara
    Postcode
    De 2
    Sold Price
    £1750000
    Experience:
    Would you use the agent again? Yes
    no photo
    Liam O'Meara

    Our house is a Victorian Farm house, and you either love or hate that period. Firstly the agents hired a pro photographer, which showed the house off very well. Liam our agent never gave up on us, always kept us up to date ringing with suggestions. Very impressed

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  10. A 5 -star review by ''

    Branch:
    Peter House Oxford Street (Manchester) (Greater Manchester)
    Services:
    Sales (as a Vendor)
    Staff Member
    Victoria McCoy
    Postcode
    EH15
    Sold Price
    £65000
    Experience:
    Would you use the agent again? Yes
    no photo
    Victoria McCoy

    I am very happy with Express and would recommend them to anyone. They do what they promise. Very very satisfied.

    Comments on the Agents fees

    “THE FEES ARE A LITTLE HIGH BUT THEY DO WHAT THEY PROMISE.”


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  11. View All Comments (1)by Express Customer Care Team  16/06/2015

    Dear Donna, Thank you so much for taking the time to write such a great review. We are delighted to hear that we delivered on the promise. We are not only passionate about delivering success to our customers but also in the best manner possible and it's always lovely to hear from clients we have succeeded for. Thank you for your recommendations they mean a great deal to us. Warm Regards - The Express Estate Agency
  12. A 5 -star review by ''

    Branch:
    Peter House Oxford Street (Manchester) (Greater Manchester)
    Services:
    Sales (as a Vendor)
    Staff Member
    Charlotte Mariner, Victoria McCoy
    Postcode
    DL14
    Sold Price
    £43
    Experience:
    Would you use the agent again? Yes
    no photono photo
    Charlotte MarinerVictoria McCoy

    Both Charlotte and Victoria kept us well informed with regular phone calls throughout, answered any questions promptly and efficiently and were polite, courteous and professional throughout
    May we also mention Fraser Weeks who dealt with the initial sale of the house, exceptional service fromthem all

    Comments on the Agents fees

    “WHILE I THOUGHT THE FEES WERE ON THE HIGH SIDE, IT WAS WORTH IT IN THE END BECAUSE WE ACHIEVED A SALE WHERE OTHER AGENTS HAD FAILED AND EXPRESS ESTATE AGENCY WERE MORE PRO ACTIVE”


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  13. View All Comments (1)by Express Customer Care Team  03/06/2015

    Dear Karen, Thank you so much for taking the time to write this wonderful review and for identifying Charlotte, Victoria and Fraser by name. It really does mean a such lot to us to receive positive feedback and all three of them and their line managers have received a copy of your kind comments. They were delighted to read your appreciation of their efforts. Warm Regards – The Express Estate Agency
  14. A 4 -star review by ''

    Branch:
    Peter House Oxford Street (Manchester) (Greater Manchester)
    Services:
    Sales (as a Vendor)
    Staff Member
    Connie Ramplin
    Postcode
    SA31
    Sold Price
    £173000
    Experience:
    Would you use the agent again? Yes
    no photo
    Connie Ramplin

    I found the Connie to be polite and curteous at all times. 'She constantly kept me up to date with progress and as it came towards completion acted as go between myself and the buyer very well.

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  15. A 5 -star review by ''

    Branch:
    Peter House Oxford Street (Manchester) (Greater Manchester)
    Services:
    Sales (as a Vendor)
    Staff Member
    Michelle Kille
    Postcode
    l35
    Sold Price
    £48000
    Experience:
    Would you use the agent again? Yes
    no photo
    Michelle Kille

    absolutely fantastic service couldn't recommend them enough very professional from start to finish
    a very emotional sale for myself and it was handled with upmost care and consideration from them
    I would definitely use them again

    Comments on the Agents fees

    “THOUGHT THEY WERE A BIT DEAR AT IRST BUT THE LEVEL OF SERVICE I GOT WAS EQUAL TO THE FEES”


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  16. View All Comments (1)by Express Customer Care Team  01/06/2015

    Thank you so much for taking the time to write such a great review. We are delighted that we have provided you with such an excellent service. We are not only passionate about delivering success to our customers but also in the best manner possible and it's always lovely to hear from clients we have succeeded for. So often I hear our people say I was just doing my job" when they receive recognition of their actions, but I know that Michelle takes a huge amount of pride in providing outstanding customer service, and has enjoyed reading your appreciation of her efforts. Warm Regards – The Express Estate Agency
  17. A 5 -star review by ''

    Branch:
    Peter House Oxford Street (Manchester) (Greater Manchester)
    Services:
    Sales (as a Vendor)
    Staff Member
    Liam O\'Meara
    Postcode
    PA16
    Sold Price
    £40000
    Experience:
    Would you use the agent again? Yes
    no photo
    Liam O'Meara

    After having had our house on the market for 18 months with limited viewing Liam took over looking after the sale and marketing. During the next 4 months he worked with us to close a sale. He was very honest upfront and the service felt personal, not transactional. He gave us alternative options that we could consider and arranged for us to speak with others who could support, I wish we could have his level of service from the start, Liam you truly are a credit to your company, if there is a recognition programme I would love to put your name forward, thank you for your support Catherine

    Comments on the Agents fees

    “FEES WERE NEGOTIATED AT END”


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  18. View All Comments (1)by Express Customer Care Team  18/05/2015

    Dear Catherine, Thank you so much for taking the time to write such a great review. We are delighted that we have provided you with such an excellent service and we do ensure that any team member who is mentioned is rewarded and recognised - so thank you. We are truly passionate about delivering success to our customers and it's always lovely to hear from clients we have succeeded for. So often I hear our people say I was just doing my job" when they receive recognition of their actions, but I know that Liam takes a huge amount of pride in providing outstanding customer service, and has enjoyed reading your appreciation of his efforts. Warm Regards – The Express Estate Agency
  19. A 5 -star review by ''

    Branch:
    Peter House Oxford Street (Manchester) (Greater Manchester)
    Services:
    Sales (as a Vendor)
    Staff Member
    Brad Craw, Michelle Kille
    Postcode
    M34
    Sold Price
    £30000
    Experience:
    Would you use the agent again? Yes
    no photono photo
    Brad CrawMichelle Kille

    I have never heard of Express Estate Agency, prior to selling my house. When I received a letter through the post by them, I did some online research and was so impressed by what I found, I did not hesitate in contacting them to arrange a valuation and subsequently went on the market with them.

    Throughout this entire process, I would like to single out praise for Brad Craw and also Michelle Kille. They have both kept in touch with me on a constant and consistent basis, and their work and professionalism is to exemplary. I cannot thank them both enough for all they have done for me, in helping me sell my property.

    As a relatively new estate agent, when compared to others, I personally feel that this agency is some much better than its competitors, having had experienced other estate agencies, and I would not hesitate to recommend them to anyone and everyone!

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  20. View All Comments (1)by Express Customer Care Team  14/05/2015

    Dear Chris, Thank you so much for taking the time to write such a great review. We are delighted that we have provided you with such a memorable experience. We are not only passionate about delivering success to our customers but also in the best manner possible and it's always lovely to hear from clients we have succeeded for. It really does mean a lot to our team to receive such positive feedback and you have my assurance that once identified the member of staff together with their line manager will receive a copy of your kind comments. Brad and Michelle were both delighted to read your appreciation of their efforts. Thanks again for your kind words and your recommendations they mean a great deal to us. Warm Regards - The Express Estate Agency
  21. A 5 -star review by ''

    Branch:
    Peter House Oxford Street (Manchester) (Greater Manchester)
    Services:
    Sales (as a Buyer)
    Staff Member
    Lucy Brabin
    Postcode
    ll15
    Sold Price
    £168000
    Experience:
    Would you use the agent again? Yes
    no photo
    Lucy Brabin

    Lucy handled the purchase of my property extremely well - offering a personal and professional service.

    The transaction was difficult due to complications caused in the sale of my own house, however Lucy did a great job of handling this from both the seller's side and ours. I found Lucy very knowledgeable and always available to offer advice and made the purchase as easy as was possible for us.

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  22. View All Comments (1)by Express Customer Care Team  27/04/2015

    Dear Alex, Thank you so much for taking the time to write such a great review. We are delighted that we have provided you with such personal and professional service. We are not only passionate about delivering success to our customers but also in the best manner possible and it's always lovely to hear from clients we have succeeded for. Thank you for your kind words about Lucy she was delighted to read this. Warm Regards - The Express Estate Agency
  23. A 5 -star review by ''

    Branch:
    Peter House Oxford Street (Manchester) (Greater Manchester)
    Services:
    Sales (as a Vendor)
    Staff Member
    Lucy Brabin
    Postcode
    YO17
    Experience:
    Would you use the agent again? Yes
    no photo
    Lucy Brabin

    I was impressed by the service given by Express, someone available 7 days a week and if I was unable to speak with a specific person they always called back.
    I had many more viewings than through my local agent.
    Once I had accepted an offer I was given the name of a staff member in the progression team, Lucy was always helpful and answered my questions, reassuring me that she would monitor and ensure things were done I my behalf.

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  24. View All Comments (1)by Express Customer Care Team  24/04/2015

    Dear Linda, Thank you so much for taking the time to write this wonderful review and for identifying Lucy by name. It really does mean a such lot to us to receive positive feedback. Lucy and her line manager have received a copy of your kind comments and Lucy was delighted to read your appreciation of her efforts. Warm Regards – The Express Estate Agency
  25. A 4 -star review by ''

    Branch:
    Peter House Oxford Street (Manchester) (Greater Manchester)
    Services:
    Sales (as a Vendor)
    Staff Member
    vicky smith
    Postcode
    SE18
    Sold Price
    £179000
    Experience:
    Would you use the agent again? Yes
    no photo
    vicky smith

    Vicky Smith was very good and encouraged me despite the fact that I wanted to pull away from the selling of the property. The buyer slowed down a lot but in the end the property was sold,

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  26. A 5 -star review by ''

    Branch:
    Peter House Oxford Street (Manchester) (Greater Manchester)
    Services:
    Sales (as a Buyer)
    Staff Member
    Victoria Smith, Nadia
    Postcode
    Ba3
    Sold Price
    £127000
    Experience:
    Would you use the agent again? Yes
    no photono photo
    Victoria SmithNadia

    First point of call was Nadia, received excellent service and quick call backs. I was sceptical of Express but was impressed after dealing with her. After purchase was agreed we were passed to Victoria Smith who was an absolute God send!!! Far more helpful, professional and competent that our solicitor! If it wasn't for her, completion would have taken forever or everything would have fallen through. Can't fault them, happy and impressed.

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  27. View All Comments (1)by Express Customer Care Team  22/04/2015

    Thank you so much for taking the time to write such a great review. We are delighted that we have provided you with such an excellent service. We are not only passionate about delivering success to our customers but also in the best manner possible and it's always lovely to hear from clients we have succeeded for. So often I hear our people say I was just doing my job" when they receive recognition of their actions, but I know that Victoria and Nadia both take a huge amount of pride in providing outstanding customer service, and have enjoyed reading your appreciation of their combined efforts. Warm Regards – The Express Estate Agency Thank you for your kind words and recommendations they mean a great deal to us. Warm Regards - The Express Estate Agency
  28. A 5 -star review by ''

    Branch:
    Peter House Oxford Street (Manchester) (Greater Manchester)
    Services:
    Sales (as a Buyer)
    Staff Member
    Victoria Smith
    Postcode
    LA14
    Sold Price
    £147000
    Experience:
    Would you use the agent again? Yes
    no photo
    Victoria Smith

    W can definitely recommend Express Estate Agency to other customers. As first time buyer I wasn't very familiar with all procedures when buying a house but with their help - specially Victoria - all went quick and smooth. Thank you very much!

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  29. A 5 -star review by ''

    Branch:
    Peter House Oxford Street (Manchester) (Greater Manchester)
    Services:
    Sales (as a Buyer)
    Staff Member
    Victoria Smith
    Postcode
    m38
    Sold Price
    £70000
    Experience:
    Would you use the agent again? Yes
    no photo
    Victoria Smith

    Faboulos service to me the buyer - very much appreciated the input they gave and regular updates - ever though I was not paying their fees - they treated us very well throughout and help unblock some of the simple problems that get in the way

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  30. View All Comments (1)by Express Customer Care Team  22/04/2015

    Thank you so much for taking the time to write such a great review. We are delighted that we have provided you with such a memorable service. We are not only passionate about delivering success to our customers but also in the best manner possible and it's always lovely to hear from clients we have succeeded for. Thank you for your kind words they mean a great deal to us. Warm Regards - The Express Estate Agency
  31. A 4 -star review by ''

    Branch:
    Peter House Oxford Street (Manchester) (Greater Manchester)
    Services:
    Sales (as a Buyer)
    Staff Member
    Lucy Brabin
    Postcode
    CH8
    Sold Price
    £71000
    Experience:
    Would you use the agent again? Yes
    no photo
    Lucy Brabin

    Lucy was excellent in her dealings with me as a buyer. I got a mortgage with my own bank and all was going well, including the date for the evaluation, when the bank dropped me in it and denied me a mortgage. Lucy was sympathetic and acknowledged that it was not my fault. I then got a mortgage with a different bank and so the sale was back on. She was so nice to deal with and the sale went through efficiently and professionally. I would definitely deal with this company and Lucy again (although I am very happy in my new home and don't think I will be moving anytime soon). Thanks, Lucy!

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  32. View All Comments (1)by Express Customer Care Team  22/04/2015

    Thank you so much for taking the time to write such a great review and welcome to your new home. We are passionate about delivering success to our customers in the best manner possible and it's always lovely to hear from clients we have succeeded for. It really does mean a lot to our team to receive such positive feedback and you have my assurance that once identified the member of staff together with their line manager will receive a copy of your kind comments. Lucy was delighted to read your appreciation of her efforts. Thanks you for your kind words and future recommendations they mean a great deal to us. Warm Regards - The Express Estate Agency
  33. A 5 -star review by ''

    Branch:
    Peter House Oxford Street (Manchester) (Greater Manchester)
    Services:
    Sales (as a Buyer)
    Staff Member
    Jessica Chandler
    Postcode
    No postcode selected.
    Experience:
    Would you use the agent again? Yes
    no photo
    Jessica Chandler

    I was the buyer for No20 Ashwall St Skelmersdale and was extremely pleased with Professional and enthusiastic response from Jessica Chandler with regards to the sale of the property and am greatful for all her help

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  34. 5
    people found this
    helpful.

    A 2 -star review by ''

    Branch:
    Peter House Oxford Street (Manchester) (Greater Manchester)
    Services:
    Sales (Prospective customer)
    Staff Member
    No staff selected.
    Postcode
    SA19
    Experience:
    Would you use the agent again? No

    We expressed an interest in a property. We requested an appointment to view. We were 'allocated' a date and time which we informed the 'Senior Sales Negotiator' was unsuitable however we have not been offered an alternative.
    It now transpires that the property was withdrawn from sale some weeks before and our request for a viewing appointment was rejected. This company is NOT an Estate Agency in the accepted term, it is an advertising agency that seemingly has no facility to value a Property as a true Estate Agent might and it relies wholly upon a Vendor to manage viewings and the actual... (read more)

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  35. A 5 -star review by ''

    Branch:
    Peter House Oxford Street (Manchester) (Greater Manchester)
    Services:
    Sales (as a Buyer)
    Staff Member
    Lucy Brabin
    Postcode
    dy1
    Sold Price
    £1000000
    Experience:
    Would you use the agent again? Yes
    no photo
    Lucy Brabin

    excellent service from Liam and Lucy. rang with info when said they would and were always helpful when we had any problems. Buying and selling houses always a stressful experience but they took a lot of stress out of the equation, well done both.

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  36. A 5 -star review by ''

    Branch:
    Peter House Oxford Street (Manchester) (Greater Manchester)
    Services:
    Sales (as a Vendor)
    Staff Member
    sophie wilcock
    Postcode
    FK4
    Sold Price
    £69
    Experience:
    Would you use the agent again? Yes
    no photo
    Sophie Wilcock

    Sophie Wilcock kept me updated on progress and the whole transaction was completed in seven weeks.

    Sophie demonstrated excellent customer service.

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  37. 3
    people found this
    helpful.

    A 1 -star review by ''

    Branch:
    Peter House Oxford Street (Manchester) (Greater Manchester)
    Services:
    Sales (as a Vendor)
    Staff Member
    No staff selected.
    Postcode
    Dh2
    Experience:
    Would you use the agent again? No

    I went with express agency because I heard so many good reports, they come out valued my house then started proses they emailed phoned me 2/3 time a day til the day went online (for sale) . After my house was up for sale on the Friday I heard nothin til the Monday & Andrew just talked a lot . I then took a good look at all photos & advert of my house as they never present me photo of my house. I was not happy with photos, they were blurry & she took a photo of the floor in the bathroom. So I rang & complained he said he would sort it & get someone back out to take photos.... (read more)

    What could Express Estate Agency do to change your mind??

    “nothing the service is so terrible”


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  38. View All Comments (1)by Carley  19/03/2015

    A lovely lady called Philipa rang me days after writing this & put right all the wrongs & everything she said she would do she kept her promise. Happy with the service that they have giving me since writing this post but just sorry I had to write this to get my problem sorted out. A girl called sain is who I'm under now & she has went out her way to help get viewing .
  39. A 5 -star review by ''

    Branch:
    Peter House Oxford Street (Manchester) (Greater Manchester)
    Services:
    Sales (as a Buyer)
    Staff Member
    Charlotte Naylor, Lucy Brabin
    Postcode
    LA1
    Sold Price
    £90000
    Experience:
    Would you use the agent again? Yes
    no photono photo
    Charlotte NaylorLucy Brabin

    Charlotte and Lucy kept us informed and reassured throughout. The whole process was hassle free and quick. Thank you Express Estate Agents

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  40. 1
    person found this
    helpful.

    A 5 -star review by ''

    Branch:
    Peter House Oxford Street (Manchester) (Greater Manchester)
    Services:
    Sales (as a Vendor)
    Staff Member
    Leanne Kearsley
    Postcode
    Bd6
    Sold Price
    £36000
    Experience:
    Would you use the agent again? Yes
    no photo
    Leanne Kearsley

    I swapped to express estate agency as the cottage wasn't selling, the staff from the beginning, were very friendly, efficient and professional.
    I was kept informed very regularly , the cottage sold very quickly and all the conveyancing was stressfree.
    It was a very good service and have recommended them to my daughter who is selling her flat.

    Comments on the Agents fees

    “HIGHER THAN OTHER AGENTS BUT SEEM TO GET MUCH QUICKER SALES”


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  41. 1
    person found this
    helpful.

    A 5 -star review by ''

    Branch:
    Peter House Oxford Street (Manchester) (Greater Manchester)
    Services:
    Sales (as a Vendor)
    Staff Member
    sarah lapin, Lucy Brabin
    Postcode
    BB11
    Sold Price
    £69000
    Experience:
    Would you use the agent again? Yes
    no photono photo
    sarah lapinLucy Brabin

    Express Estate Agency come highly recommended from myself. From start to finish I found the whole team very helpful. When I recieved an offer on my property Sarah helped me achieve the price I was aiming for. Lucy was extremely helpful in keeping me informed with the progress of my sale. She involved myself and the buyers of my property to ensure the sale went through as quickly and as smoothly as possible. I would like to thank them for their support and hard work and would highly recommend Express Estate Agency for anyone wishing to sell a property.

    Comments on the Agents fees

    “THE FEES WERE REASONABLE COMPARED TO OTHER AGENCIES”


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  42. View All Comments (1)by Express Customer Care Team  24/02/2015

    Dear Paula, Thank you so much for taking the time to write this review and for identifying Lucy by name. It really does mean a lot to our people to receive positive feedback and you have my assurance that Lucy's line manager has also received a copy of your very kind comments. Thank your for this and for your recommendations they mean a great deal to us. Warm Regards – The Express Estate Agency