Express Estate Agency

Agent Information

Times have changed for the better - you don't need to suffer the many failings of your traditional Estate Agent, there is now a unique and market-beating alternative to selling your home quickly for the best possible price, the Express Estate Agency™.

This branch is also ranked:

Meet some of the top rated staff members of this branch

Lucy Brabin

Sophie Ashton

Victoria Smith

Beth Holland

Andrew Taylor

Popular links for estate agents, letting agents and properties nearby

Customer Reviews  (Page 1 of 8)

3
people found
this helpful.
FEATURED REVIEW

A 5-star review by 'Robert' 30/11/2012
Branch:
Peter House Oxford Street
Services:
Sales (as a Vendor)
Experience:
Would you use the agent again? Yes
Staff Member
Rebecca Southward
Postcode
PR1








Me and my wife chose Express after a poor experience with Brigfords. Express from day one was pro active, viewings came in thick and fast and we soon had offers on the table. We then got to a stage where we was able to accept an offer and here I am now writing this review in my new home.
Although the fees are not cheap I do feel it was worth the money as they have sold the house within two months. Rebecca Southward and Sophie Ashton both worked well, made us feel like number one at all times and kept us fully up to date with the progression of both our sale and onward purchase via another agent who never contacted us once during the process it should be noted.
Our move has worked out nicely in terms of timing as my wife is expecting our first child in February. Express helped make this happen when we had virtually given up all hope! Thanks Express.
If you want to use an Estate Agent who backs up the words with action then use Express, you will not be disappointed.
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3
people found
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FEATURED REVIEW

A 5-star review by 'Mr Baron' 26/9/2012
Branch:
Peter House Oxford Street
Services:
Sales (as a Vendor)
Experience:
Would you use the agent again? Yes
Staff Member
Kimberley Seehye, Joe Dickinson
Postcode
No postcode selected.








I have moved many times in the past (12 times in 20 years) and used many different agents, but Express estate agents are definately the best. I can not fault them in any way. From my first contact they were friendly, helpful and didn't try and push me into anything. They said they should be able to get me a buyer in 4 weeks and from day 1 I had a lot of viewers every week and almost to the day I had a definate offer in 4 weeks. I was kept fully informed of every thing that was happening concerning my sale, with regular contact by phone and text, nothing was too much trouble for them and even... (read more)

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4
people found
this helpful.
FEATURED REVIEW

A 5-star review by 'Lynda' 23/10/2012
Branch:
Peter House Oxford Street
Services:
Sales (as a Vendor)
Experience:
Would you use the agent again? Yes
Staff Member
Natalie Cheadle
Postcode
No postcode selected.








Our property had been on the market for almost 2 years without success. Within 2 days of signing up with Express Estate Agency and putting our property on the market it had been sold!
All the staff we were in communication with were helpful and friendly and answered all of our many questions, making the selling of the house simple and as stress free as possible.
Thank you!
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4
people found
this helpful.
FEATURED REVIEW

A 5-star review by 'E Edwards' 8/11/2012
Branch:
Peter House Oxford Street
Services:
Sales (as a Vendor)
Experience:
Would you use the agent again? Yes
Staff Member
No staff selected.
Postcode
No postcode selected.








I would recommend Express Estate Agency to any one selling a property, I can only say, that from the very first phone call I made to them to the last call confirming that contracts had been exchanged on the sale of my property that all the staff were very professional and helpful. I was also very impressed on how fast they sold my property.
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5
people found
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FEATURED REVIEW

A 5-star review by 'Mr JM Moylan' 10/11/2012
Branch:
Peter House Oxford Street
Services:
Sales (as a Vendor)
Experience:
Would you use the agent again? Yes
Staff Member
Vanessa Taylor
Postcode
No postcode selected.








We had our property on the market for almost two years with a local agent and had very little response, as soon as we transfered to express estate agents, we had a veiwing within one week and an offer was made as a result we completed this week, after only eight weeks!! we can't thank express estate agents enough, espically Vanessa Taylor who was just great.
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1. 1
   person found
   this helpful.
   

   A 5-star review by 'elaine breeze' 17/5/2013

   Branch:

   Peter House Oxford Street

   Services:

   Sales (as a Vendor)

   Staff Member

   Sophie Rothwell

   Postcode

   CV10

   Experience:

   Would you use the agent again? Yes

   To all concerned at Express Estate Agency, especially Sophie.After having my house up for sale for nearly two years, you have sold it for me in eight weeks,UNBELIEVABLE Thankyou so much for a wonderful service
   mrs e breeze

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2. 1
   person found
   this helpful.
   

   A 1-star review by 'InsanityRocks' 30/4/2013

   Branch:

   Peter House Oxford Street

   Services:

   Sales (Prospective customer)

   Staff Member

   No staff selected.

   Postcode

   DL9

   Experience:

   Would you use the agent again? No

   I have no idea where they get the name Express from?! I phoned nearly 2 weeks ago to arrange a viewing on a property listed with them, they phoned back the same day just to confirm that the vendor wanted in excess of what was advertised, so I know my phone number was at least taken down properly. I also rang back to say the viewing would have to be late Saturday afternoon or on a evening week night. Still waiting for a viewing!
   And to be honest, if I am about to spend the biggest amount of money in my life, I would like to think I have used a reliable agent. I'm sure the vendor would be really disappointed to know that their agent isn't communicating with prospective buyers...

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   Report Abuse Agent Response & Comments (1)
   View All Comments (1)by Express Customer Care Team  07/05/2013
   
   Thank you for taking time to write this review. We are very sorry that you feel you have had a poor experience. We are not only passionate about delivering success to our customers but also in the best manner possible so your comments obviously concern me. However, it is always difficult to comment on any reviews via a forum that does not give us contact details. When any customer has a perception that their request for any service has been dealt with poorly we are keen to investigate in much more detail to understand how this has happened. Can I please encourage you to write to me directly at complaints@expressestateagency.co.uk quoting reference AA02/13 to allow me to investigate this in more detail? Warm regards The Express Estate Agency
3. 2
   people found
   this helpful.
   

   A 5-star review by 'S Taylor' 16/4/2013

   Branch:

   Peter House Oxford Street

   Services:

   Sales (as a Vendor)

   Staff Member

   Beth Holland

   Postcode

   LS27

   Experience:

   Would you use the agent again? Yes

   We had our house on the market for 6 monhs with a different agent, had three viewings but no offers. We thought we would try another agent and we discussed this with a few but then next door went on with Express Estate Agency and they were sold within 1 month! So we went on with them also and sold within the month! Brilliant. Polite, friendly, helpful staff - no messing around, they just get on with the job in hand and hence sell properties fast. From the beginning to end this Express were brilliant, I would highly recommend them and 'if'' we ever need an estate agent again they would be the place we would go.

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   Report Abuse Agent Response & Comments (1)
   View All Comments (1)by Express Customer Care Team  16/04/2013
   
   Thank you for this great feedback about the service you received and for identifying Beth by name. It really does mean a lot to our people to receive positive feedback and you have my assurance that once identified the member of staff together with their line manager will receive a copy of your kind comments. We are thrilled to have provided you with such a memorable experience. Feedback on where we have delivered a great customer experience is always very valuable to us. Thanks again. Warm Regards
4. 2
   people found
   this helpful.
   

   A 5-star review by 'Clare' 9/4/2013

   Branch:

   Peter House Oxford Street

   Services:

   Sales (as a Vendor)

   Staff Member

   Beth Holland

   Postcode

   BB4

   Experience:

   Would you use the agent again? Yes

   Express agency did exactly what they said they would do, I got brilliant first class service from them, Towards the end of the sale I spoke allot with Beth, who was great, she kept in touch every few days to keep me updated. I would absolutely reccommend them to anyone looking to sell. I am very very pleased and would like to say thankyou so much.

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   Report Abuse Agent Response & Comments (1)
   View All Comments (1)by Express Customer Care Team  08/04/2013
   
   Dear Clare, Thank you for this great feedback about Beth and for taking the time to write this review. Beth was delighted to see your review. We are thrilled to have provided you with such a memorable experience. Feedback on where we have delivered a great customer experience is always very valuable to us. Thanks again. Warm Regards
5. 2
   people found
   this helpful.
   

   A 4-star review by 'ReaderRuth' 8/4/2013

   Branch:

   Peter House Oxford Street

   Services:

   Sales (as a Vendor)

   Staff Member

   , Natasha Paul

   Postcode

   TA21

   Experience:

   Would you use the agent again? Yes

   I was very pleased with the service given by the Agency. I think one of the strengths is that each team deals with one aspect of the selling process and I felt I was making progress as I was passed from one team to the next.
   The staff were very helpful and kept me fully informed of all aspects of the sale.
   The fee was higher than local estate agents but I felt that the agency earned that money and the sale went through from signing on up to the money in the bank in exactly 3 months.

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   Report Abuse Agent Response & Comments (1)
   View All Comments (1)by Express Customer Care Team  10/04/2013
   
   Dear Ruth, Thank you for this great feedback about the service you received and for identifying Natasha by name. It really does mean a lot to our people to receive positive feedback and you have my assurance that once identified the member of staff together with their line manager will receive a copy of your kind comments. So often I hear our people say “I was just doing my job" when they receive recognition of their actions, but our people take great pride in providing outstanding customer service, and I know that Natasha will enjoy reading your comments. Warm Regards
6. 2
   people found
   this helpful.
   

   A 5-star review by 'Glenda beech' 8/4/2013

   Branch:

   Peter House Oxford Street

   Services:

   Sales (as a Vendor)

   Staff Member

   Louise Gildea

   Postcode

   OL9

   Experience:

   Would you use the agent again? Yes

   We were very pleased with the service we received. They sold our house within 12 days. Louise kept in touch with us all through the sale and she was very helpful and good at her job

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   Report Abuse Agent Response & Comments (1)
   View All Comments (1)by Express Customer Care Team  08/04/2013
   
   Dear Glenda Thank you for this great feedback about Louise and for taking the time to write this review. Louise was delighted. We are thrilled to have provided you with such a memorable and fast experience. Feedback on where we have delivered a great customer experience is always very valuable to us. Thanks again.
7. 1
   person found
   this helpful.
   

   A 5-star review by 'Mel' 8/4/2013

   Branch:

   No Branch Selected

   Services:

   Sales (as a Buyer)

   Staff Member

   No staff selected.

   Postcode

   ME14

   Experience:

   Would you use the agent again? Yes

   The agent was in constant contact and helped us with any problems we had. She was profressional and helpful and often went out of her way for us. We would recommend the estate agenecy to others.

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   Report Abuse Agent Response & Comments (1)
   View All Comments (1)by Express Customer Care Team  10/04/2013
   
   Dear Mel, Thank you for taking the time to write this great review and to offer to recommend us. We always strive to provide the service our customers want and work hard to live up to our commitments. We are thrilled to have provided you with such a memorable experience. Feedback on where we have delivered a great customer experience is always very valuable to us. Warm regards
8. 2
   people found
   this helpful.
   

   A 5-star review by 'jimhopper' 8/4/2013

   Branch:

   Peter House Oxford Street

   Services:

   Sales (as a Buyer)

   Staff Member

   Ryk Williams

   Postcode

   WF9

   Experience:

   Would you use the agent again? Yes

   Cannot really find fault with the service I received from Express, I found their staff to be very professional, polite and courteous. They were quick to respond to requests, provided frequent updates and made the experience very easy to deal with.

   Express were also quick to arrange my viewing and asked my opinion on the property to give feedback to the vendor. You’d think this would be standard practice for estate agents; however, Express was one of the few agents (from the many that I’d dealt with) that actually did this.

   Overall a pleasure to deal with, would highly recommend.

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   Report Abuse Agent Response & Comments (1)
   View All Comments (1)by Express Customer Care Team  08/04/2013
   
   Dear Jim, Thank you for taking the time to write this great review and offer to recommend us. We always strive to provide the service our customers want and work hard to live up to our commitments. We are thrilled to have provided you with such a memorable experience. Feedback on where we have delivered a great customer experience is always very valuable to us. Warm regards
9. 1
   person found
   this helpful.
   

   A 5-star review by 'LB...Barnsley' 5/4/2013

   Branch:

   Peter House Oxford Street

   Services:

   Sales (as a Vendor)

   Staff Member

   Lucy Brabin

   Postcode

   S74

   Experience:

   Would you use the agent again? Yes

   Excellent service received- cannot fault them at all. They kept me up to date and informed about all aspects of my sale. They were knowledgable and answered all my questions honestly. I felt that they were really working hard for me- in a way I have never experienced with other estate agents in the past.
   I was very happy with our agent- Lucy. She ensured we understood everything, and also offered emotional support, as it is very stressful selling a house.
   I would highly recommend this company to anyone wishing to sell their property fast- they were very realistic and managed to sell our house quickly.

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   Report Abuse Agent Response & Comments (1)
   View All Comments (1)by Express Customer Care Team  08/04/2013
   
   Thank you for taking the time to write this review. We are not only passionate about delivering success to our customers but also in the best manner possible. We always strive to provide you with the service you want and work hard to live up to our commitments. We are delighted that we have provided you with such a memorable experience. We've made great progress and laid very firm foundations, but there's always more to do. Feedback on where we have delivered a great customer experience is always very valuable to us. We will make sure your feedback is passed onto Lucy. Warm Regards
10. 3
    people found
    this helpful.
    

    A 5-star review by 'BILL AND SHARON,' 29/3/2013

    Branch:

    Peter House Oxford Street

    Services:

    Sales (as a Vendor)

    Staff Member

    Beth Holland, Jonathan Coleridge

    Postcode

    DN32

    Experience:

    Would you use the agent again? Yes

    We sold our house with express within 6 weeks on the market, they were very helpful every step of the way, any questions we had were answered without any bother nothing was any trouble to John and Beth who were are advisor's, its was smooth and no stress. Would recommand express every time, you pay a little bit more then normal but it was well worth it..Well done express and thank you, B and S W. Gy

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    Report Abuse Agent Response & Comments (1)
    View All Comments (1)by Express Customer Care Team  03/04/2013
    
    Dear Bill and Sharon Thank you for taking the time to write this review. We are not only passionate about delivering success to our customers but also in the best manner possible. We always strive to provide you with the service you want and work hard to live up to our commitments. We are delighted that we have provided you with such a memorable experience. We've made great progress and laid very firm foundations, but there's always more to do. Feedback on where we have delivered a great customer experience is always very valuable to us. We will make sure your feedback is passed onto John and Beth. Warm Regards
11. 9
    people found
    this helpful.
    

    A 1-star review by 'Still awaiting their call back!' 24/3/2013

    Branch:

    Peter House Oxford Street

    Services:

    Sales (Prospective customer)

    Staff Member

    No staff selected.

    Postcode

    HD9

    Experience:

    Would you use the agent again? No

    Ineffective service all-round unless you want to give away your property! Certainly not worthy of their 1.95% fee with such negligible outlay.

    Express Estate Agents have miscommunicated viewing times to inconvenienced potential buyers, which reflects badly on me and does little in pursuit of a sale, nor does it help relations in what is already a stressful and sensitive negotiation process. Viewings have been arranged with no confirmation. Trying to resolve matters has not been possible. They operate a call centre that passes on a message for a support team member to ring you back. I've... (read more)
    

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12. 3
    people found
    this helpful.
    

    A 5-star review by 'Sophie Wilcock' 18/3/2013

    Branch:

    Peter House Oxford Street

    Services:

    Sales (as a Vendor)

    Staff Member

    No staff selected.

    Postcode

    CM9

    Experience:

    Would you use the agent again? Yes

    Regular Positive and Cheerful feedback received always keeping us upto date as to what was going on.Would definately recommend to anyone who asks. Felt that she wanted to sell as much as we did.

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    Report Abuse Agent Response & Comments (1)
    View All Comments (1)by express Customer Care Team  19/03/2013
    
    Thank you for taking the time to write this review and for those kind words about Sophie. We are always really pleased to receive positive feedback when we have delivered a great customer experience. Sophie was delighted to read your review – and was indeed as thrilled with the sale as you were. Warm Regards The Express Estate Agency
13. 3
    people found
    this helpful.
    

    A 1-star review by 'Disgruntled' 17/3/2013

    Branch:

    Peter House Oxford Street

    Services:

    Sales (Prospective customer)

    Staff Member

    No staff selected.

    Postcode

    YO8

    Experience:

    Would you use the agent again? No

    I rang to make an appointment to view this property, I really wanted to view it the same weekend but I was told that I couldn't view it till the next week. After being phoned a couple of times and giving exactly the same long list of information included informing them that I was a cash buyer, I managed to make an appointment. I arrived at said day and time to view and no one was there to greet me. After another phone call and being passed around, I was told that the appointment had been cancelled and the house had been sold. I had not been told this and can't believe that the owner would turn down a potentially higher offer from a cash buyer. Business must be good! The estate agent said that he would ring me back yo say why the viewing had been cancelled -I'm still waiting.

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    Report Abuse Agent Response & Comments (1)
    View All Comments (1)by Express Customer Care Team  18/03/2013
    
    Thank you for taking time to write this review. We are sorry that you feel you have had a poor experience. We are not only passionate about delivering success to our customers but also in the best manner possible. All enquiries are logged at our head office and I have investigated into the matter further. You spoke with my colleague on 12th March at 15.02 and advised that Saturday at 1.30pm would be the best time for you to view. The vendor had a block viewing on Saturday so this was arranged after confirming this was suitable for the vendor. We double check all details to avoid any... (read more)
    
14. 3
    people found
    this helpful.
    

    A 5-star review by 'chris' 15/3/2013

    Branch:

    Peter House Oxford Street

    Services:

    Sales (as a Buyer)

    Staff Member

    No staff selected.

    Postcode

    L19

    Experience:

    Would you use the agent again? Yes

    Having purchaed many properties over the years i was extremely impressed by there efficency. Normal high street agents very rarely deliever what they promise. I was constanstly updated and was able to conta and speak to the office at any time.

    would recommend them and would most feinately use them if i ever have a poperty to sell.

    Was this review helpful?    Yes  

     
    
     
    Report Abuse Agent Response & Comments (1)
    View All Comments (1)by Express Customer Care Team  18/03/2013
    
    Dear Chris, Thank you for taking the time to write this review. We are not only passionate about delivering success to our customers but also in the best manner possible. We always strive to provide you with the service you want and work hard to live up to our commitments. We are delighted that we have provided you with such a memorable experience. We've made great progress and laid very firm foundations, but there's always more to do. Feedback on where we have delivered a great customer experience is always very valuable to us. Warm regards
15. 4
    people found
    this helpful.
    

    A 5-star review by 'RobS1981' 13/3/2013

    Branch:

    Peter House Oxford Street

    Services:

    Sales (as a Buyer)

    Staff Member

    Sophie Wilcock

    Postcode

    BH25

    Experience:

    Would you use the agent again? Yes

    So I have just recently received a call confirming that the exchange is complete and my first house is finally mine. What can I say, the staff at Express Estate have been amazing from start to finish, a friendly group of people that are always happy to speak to you and help with any queries. They made things simple by constantly being in contact and available to contact, they kept the terminology easy to make sure I understood everything that was going on at all times.
    I'm a truly satisfied customer who would definitely reccomend his company to anyone.
    Thanks again to the whole of the Express Estate team.

    Was this review helpful?    Yes  

     
    
     
    Report Abuse Agent Response & Comments (1)
    View All Comments (1)by Express Customer Care Team  14/03/2013
    
    Dear Rob, Many thanks for these kind words about Sophie, she was really pleased to hear them. We always strive to provide the service our customers want and work hard to live up to our commitments. Over and above the service you have received from Sophie it’s great to hear that everyone has been amazing and have remained friendly and in touch. May we take this opportunity to wish you all the best for the future in your first house. Warm regards
16. 3
    people found
    this helpful.
    

    A 5-star review by 'Julie & dean' 13/3/2013

    Branch:

    Peter House Oxford Street

    Services:

    Sales (as a Buyer)

    Staff Member

    Sophie Ashton

    Postcode

    CF44

    Experience:

    Would you use the agent again? Yes

    Sophie Ashton was fantastic. Kept us informed with everything that was going on form day one. Couldn't have asked for a better person. Friendly, helpful and good at her job. Highly recommend this person and this company

    Was this review helpful?    Yes  

     
    
     
    Report Abuse Agent Response & Comments (1)
    View All Comments (1)by Express Customer Care Team  14/03/2013
    
    Dear Julie and Dean, Thank you for this great feedback about Sophie and for taking the time to write this review. Sophie was delighted. We are thrilled to have provided you with such a memorable experience. Feedback on where we have delivered a great customer experience is always very valuable to us. Warm Regards
17. 7
    people found
    this helpful.
    

    A 1-star review by 'hampl' 12/3/2013

    Branch:

    Peter House Oxford Street

    Services:

    Sales (Prospective customer)

    Staff Member

    No staff selected.

    Postcode

    BS20

    Experience:

    Would you use the agent again? No

    Arranged 2 visits easily and the person on the phone was pleasant enough. As soon as I asked for a 3rd visit (we were really interested just want in making an offer) . The request for 3rd visit was almost met with anger by the agent (call centre employee) on the phone and had to really force him to get a 3rd visit. This really put us off looking at the flat again. We did see it again and we put an offer in the next day. This is where I completely disagree with how properties are advertised on their website (offer in excess of) we put several offers in all got refused. The last offer was... (read more)
    

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    Report Abuse Agent Response & Comments (3)
    View All Comments (3)by Express Customer Care Team  14/03/2013
    
    Thank you for taking time to write this review. We are sorry that you feel you have had a poor experience. We are not only passionate about delivering success to our customers but also in the best manner possible. Our pricing policy is simply based upon achieving maximum value for our customers in the timescales that suit them. In this this instance our client had numerous offers on the table and was confident they would achieve a figure higher than your final offer. Whilst we fully appreciate how devastating it must have been for you to lose out on the property, this property was keenly priced and therefore it generated high levels of interest which ultimately led to a number of higher offers for our client to consider. We take every complaint extremely seriously and constructively as possible but in this transaction we only followed our client’s instructions, as any Estate Agency is legally obliged to do. Warm regards
18. 2
    people found
    this helpful.
    

    A 5-star review by 'Declan' 6/3/2013

    Branch:

    Peter House Oxford Street

    Services:

    Sales (as a Vendor)

    Staff Member

    Lucy Brabin

    Postcode

    PR2

    Experience:

    Would you use the agent again? Yes

    I found the service Lucy and Express provided nothing short of excellent. Throughout the whole process, Lucy was on hand to help with everything. She was very proactive and often went above and beyond what was required during what is a stressful time. I have no hesitation in recommending Lucy / Express.

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    Report Abuse Agent Response & Comments (1)
    View All Comments (1)by Express Customer Care Team  07/03/2013
    
    Dear Declan, Thank you for taking the time to write this review. We work very hard to ensure that we deliver not just a successful outcome but also in the best manner possible. We always strive to provide you with the service you want and work hard to live up to our commitments. We are delighted that we have provided you with such a memorable experience. Feedback on where we have delivered a great customer experience is always very valuable to us. We will make sure your feedback is passed onto Lucy.
19. 2
    people found
    this helpful.
    

    A 3-star review by 'blackpoolsale' 5/3/2013

    Branch:

    Peter House Oxford Street

    Services:

    Sales (as a Vendor)

    Staff Member

    No staff selected.

    Postcode

    FY1

    Experience:

    Would you use the agent again? No

    I had a buyer secured within a few weeks of my property going on the market, however the selling process became very slow and stressful, with every step seeming to have a paperwork hold up. The staff member who dealt with my sale kept me informed and I believe she did her best to push things along.

    Was this review helpful?    Yes  

     
    
     
    Report Abuse Agent Response & Comments (1)
    View All Comments (1)by Express Customer Care Team  07/03/2013
    
    Thank you for taking the time to give us this feedback. We are delighted to hear that you found all our staff easy to deal with. We work very hard to ensure that we deliver not just a successful outcome but also in the best manner possible. Feedback on where we have delivered a great customer experience is always very valuable to us and always a pleasure to hear. Warm regards
20. 1
    person found
    this helpful.
    

    A 5-star review by 'Pauline Kitching' 5/3/2013

    Branch:

    Peter House Oxford Street

    Services:

    Sales (as a Buyer)

    Staff Member

    Andrew Taylor

    Postcode

    WF9

    Experience:

    Would you use the agent again? Yes

    Andy Taylor was very good from the start,he kept me inform on a almost daily basis what was happening,what was not.I did'nt feel at anytime that i was unaware what was going on,which is a very important part of buying a new home.He was confident, had a good listening ear,when he said he would do somethink he did.There was a few times when i spoke to the other staff again good and what they could not answer they found out and got back to meI would recommend them.Andy made the move as stressless as he could for us.Thankyou.

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    Report Abuse Agent Response & Comments (1)
    View All Comments (1)by Express Customer Care Team  07/03/2013
    
    Dear Pauline, Thank you for taking the time to write such a great review. We are thrilled to have provided you with such a memorable experience. We are not only passionate about delivering success to our customers but also in the best manner possible. We always strive to provide you with the service you want and work hard to live up to our commitments. We've made great progress and laid very firm foundations, but there's always more to do. Feedback on where we have delivered a great customer experience is always very valuable to us. We will make sure your feedback is passed on to Andy Warm regards
21. 2
    people found
    this helpful.
    

    A 5-star review by 'Andy' 4/3/2013

    Branch:

    Peter House Oxford Street

    Services:

    Sales (as a Buyer)

    Staff Member

    Lucy Brabin

    Postcode

    LE9

    Experience:

    Would you use the agent again? Yes

    We purchased a property through them and found all of the staff to be easy to deal with and dealt with our enquries promptly. Lucy kept us in touch and was very helpful.

    Was this review helpful?    Yes  

     
    
     
    Report Abuse Agent Response & Comments (1)
    View All Comments (1)by Express Customer Care Team  05/03/2013
    
    Dear Andy, Thank you for taking the time to give us this feedback. We are delighted to hear that you found all our staff easy to deal with. We work very hard to ensure that we deliver not just a successful outcome but also in the best manner possible. Feedback on where we have delivered a great customer experience is always very valuable to us and always a pleasure to hear. We will make sure your feedback is passed onto Lucy. Warm Regards
22. 2
    people found
    this helpful.
    

    A 5-star review by 'samuel' 23/2/2013

    Branch:

    Peter House Oxford Street

    Services:

    Sales (as a Vendor)

    Staff Member

    Lucy Brabin

    Postcode

    EH17

    Experience:

    Would you use the agent again? Yes

    i sold my property in 5days i was taken aback as i expected up to six month the staff were excellent kept me in formed in all developments very helpful thanks again to lucy bergin who takes care of finalsale and katie rachel and the others now moving to spain with my son after loss of my partner thank you for everything yours samuel

    Was this review helpful?    Yes  

     
    
     
    Report Abuse Agent Response & Comments (1)
    View All Comments (1)by Express Customer Care Team  25/02/2013
    
    Dear Samuel, Please accept our condolences on the loss of your partner. Thank you very much for taking the time to write this review. Feedback on where we have delivered a great customer experience is always very valuable to us. We will make sure your feedback is passed onto Lucy. Warm regards
23. 2
    people found
    this helpful.
    

    A 5-star review by 'Lynn' 17/2/2013

    Branch:

    Peter House Oxford Street

    Services:

    Sales (as a Vendor)

    Staff Member

    Victoria Smith, Natalie Hall

    Postcode

    FY2

    Experience:

    Would you use the agent again? Yes

    From start to finish the service we received was excellent. The young man who was the initial contact had done his homework. Victoria and Natalie were available at the end of the phone for any requests and were courteous and polite at all times. The whole process was handled very well and efficiently. At all stages the company were pro-active rather than passive, which made a pleasant change from most other estate agents. I would recommend Express Estate Agents and would use them again if the need arose, certainly for selling.

    Was this review helpful?    Yes  

     
    
     
    Report Abuse Agent Response & Comments (1)
    View All Comments (1)by Express Customer Care Team  18/02/2013
    
    Dear Lynn, Thank you for taking the time to write such a great review. We are always thrilled to hear from satisfied customers. We are delighted that we have provided you with such a memorable experience. We are not only passionate about delivering success to our customers but also in the best manner possible. We always strive to provide you with the service you want and work hard to live up to our commitments. We will ensure that your kind comments are passed to Victoria and Natalie. Warm regards
24. 2
    people found
    this helpful.
    

    A 5-star review by 'Rachel Lucas' 14/2/2013

    Branch:

    Peter House Oxford Street

    Services:

    Sales (as a Buyer)

    Staff Member

    No staff selected.

    Postcode

    PE38

    Experience:

    Would you use the agent again? Yes

    What an experience!!. With being a first time buyer it all felt very daunting to me but at the same time very exciting. Express Agency were extremely helpful in all aspects of the sale, answering any questions very promptly. The viewing was set up very quickly and with the Vendor showing us round i felt i got a better understanding and feel for the property rather than an agent who had no connection. This was a very big plus for me and one i am sure goes along way to helping people choose the right home for them. I was very impressed with the support whilst putting in my offer which made me feel they were equal on both the Vendor and Buyers side. All paperwork was straight forward without hassel and took place whilst i was away on holiday via email. I also used Solicitors recommended by Express Agency as i had one condition to adhere to which was the completion timeframe. All deadlines were met and even with Christmas falling in between all went smoothly and i collected my keys on 4th January 2013.

    Was this review helpful?    Yes  

     
    
     
    Report Abuse Agent Response & Comments (1)
    View All Comments (1)by Express Customer Care Team  15/02/2013
    
    Dear Rachel Thank you for taking the time to write such a great review. We are delighted that we have provided you with such a memorable experience. We are not only passionate about delivering success to our customers but also in the best manner possible. We always strive to provide you with the service you want and work hard to live up to our commitments. It’s great to hear that you found the process hassle free and fast. Warm regards
25. 8
    people found
    this helpful.
    

    A 1-star review by 'J' 9/2/2013

    Branch:

    Peter House Oxford Street

    Services:

    Sales (Prospective customer)

    Staff Member

    No staff selected.

    Postcode

    TQ

    Experience:

    Would you use the agent again? No

    I am a cash purchaser and have received an absolutely appalling service from Express Estate agency. I have absolutely no idea how they ever sell a a property. Their process for arranging a viewing is over engineered and is not customer friendly. I have made five attempts to arrange a viewing - i've been on the phone all day - each time no one is available to take your call and you have to provide your contact details each and every time. When the 'negotiator' calls back they do not leave the number they called from - you have to call the 'internet call centre number in Manchester' - and all they can do is take your details again and again and resubmit your request to view to the 'negotiator' by email. Absolutely Dickensian service. Needless to say, I would NEVER sell a property with this firm given they have made it impossible for me to attempt to buy one!

    Was this review helpful?    Yes  

     
    
     
    Report Abuse Agent Response & Comments (1)
    View All Comments (1)by Express Customer Care Team  11/02/2013
    
    Dear J Please accept our sincere apologies. This is certainly not the norm. Our 24 / 7 buyer enquiry exists to ensure we never miss a viewing request. Whilst we have received a very large number of viewing requests over the weekend there is no excuse for this level or service. It is very difficult to Comment on reviews that don’t give us specific details and we are very keen to look into this in more detail. Can I please encourage you to email us directly at customerfeedback@expressestateagency.co.uk Quoting your details and reference SB/J/1102. This will allow us to follow your requests back via our system and understand where any error occurred. I can assure you that we take all feedback very seriously and once we have your details this will be investigated as a matter of urgency. Warm regards
26. 2
    people found
    this helpful.
    

    A 5-star review by 'Gareth Pritchard' 8/2/2013

    Branch:

    Peter House Oxford Street

    Services:

    Sales (as a Buyer)

    Staff Member

    Lucy Brabin

    Postcode

    SY22

    Experience:

    Would you use the agent again? Yes

    Although we were both a little wary of using the Express Estate Agency as we had never heard of them before we are very glad we did.

    Lucy has been very helpful throughout the entire prosess keeping in touch regularly to make sure eveything was running smoothly, dealing with any queries we have had and pushing things through at an alarmingly fast rate. We're still a little shocked how quickly things have moved and it hasn't quite sunken in that in just two weeks time we'll be picking up the keys to our first house. Many thanks to Lucy for all you help.

    I would highly recomend the Express Estate Ageny to anyone wishing to purchase a property. It's been a thoroughly enjoyable experience from start to finish.

    Was this review helpful?    Yes  

     
    
     
    Report Abuse Agent Response & Comments (1)
    View All Comments (1)by Express Customer Care Team  08/02/2013
    
    Dear Gareth, Thank you for taking the time to write this review. We work very hard to ensure that we deliver not just a successful outcome but also in the best manner possible. We always strive to provide you with the service you want and work hard to live up to our commitments. We are delighted that we have provided you with such a memorable experience. Feedback on where we have delivered a great customer experience is always very valuable to us. We will make sure your feedback is passed onto Lucy. Warm regards
27. 2
    people found
    this helpful.
    

    A 4-star review by 'Mr S from Kent' 7/2/2013

    Branch:

    Peter House Oxford Street

    Services:

    Sales (as a Buyer)

    Staff Member

    Lucy Brabin

    Postcode

    BR5

    Experience:

    Would you use the agent again? Yes

    Lucy was prompt in ensuring that necessary processes were started/completed and regularly checked in via phone to advise or encourage progression at least once a week. She and all other staff i dealt with were polite and upbeat!

    Was this review helpful?    Yes  

     
    
     
    Report Abuse Agent Response & Comments (1)
    View All Comments (1)by Express Customer Care Team  08/02/2013
    
    Dear Mr S, We are delighted that we have provided you with such a memorable experience. We are not only passionate about delivering success to our customers but also in the best manner possible. We always strive to provide you with the service you want and work hard to live up to our commitments. It’s great to hear that you found everyone polite and upbeat. We will ensure that this feedback is passed on to Lucy. Warm Regards
28. 4
    people found
    this helpful.
    

    A 2-star review by 'gareth' 4/2/2013

    Branch:

    Peter House Oxford Street

    Services:

    Sales (as a Vendor)

    Staff Member

    No staff selected.

    Postcode

    TW13

    Experience:

    Would you use the agent again? No

    I used them but they were not interested once I told them I would not sell at less than £170,000. Presently trying to get them to remove it from various websites. They have a call centre but never ring you back. The valuer does not leave a number and is also not interested aftere you sign up.

    Was this review helpful?    Yes  

     
    
     
    Report Abuse Agent Response & Comments (1)
    View All Comments (1)by Express Customer Care Team  05/02/2013
    
    Dear Gareth, Thank you for taking time to write this review. It is always difficult to comment on any negative reviews via a forum that does not give us contact details. So, more importantly thank you for highlighting your concerns through our formal complaints procedure which has a allowed us an opportunity to discuss this directly with you. Feedback is always valuable to us as a great source of learning. Warm regards
29. 2
    people found
    this helpful.
    

    A 5-star review by 'Nayra' 3/2/2013

    Branch:

    Peter House Oxford Street

    Services:

    Sales (as a Buyer)

    Staff Member

    No staff selected.

    Postcode

    WS11

    Experience:

    Would you use the agent again? Yes

    As a first time buyer I was very pleased with the speed and all the help and guidance given to me. They put my mind at ease every time I had a question and everything went through swimmingly!

    Was this review helpful?    Yes  

     
    
     
    Report Abuse Agent Response & Comments (1)
    View All Comments (1)by Express Customer Care Team  04/02/2013
    
    Dear Nayra, We are delighted that everything went swimmingly. Thank you for taking the time to write this review. We are not only passionate about delivering success to our customers but also in the best manner possible. We always strive to provide you with the service you want and work hard to live up to our commitments. Warm Regards
30. 2
    people found
    this helpful.
    

    A 4-star review by 'Stephanie sherlock' 3/2/2013

    Branch:

    Peter House Oxford Street

    Services:

    Sales (as a Vendor)

    Staff Member

    Sophie Ashton, Guy Leeder

    Postcode

    BD6

    Experience:

    Would you use the agent again? Yes

    The sale of my property went through in about seven weeks.I didn't get as much as I wanted but saying that in todays economic climate it's what I expected.I would defiantly recommend using express agency as it does what it says it's going to do sell your property quickly and efficiently.Thank you all at express agency

    Was this review helpful?    Yes  

     
    
     
    Report Abuse Agent Response & Comments (1)
    View All Comments (1)by Express Customer Care Team  04/02/2013
    
    Dear Stephanie Thank you for taking time to write this review. We strive to ensure our customers are happy and content in their experience and I can assure the team is here to do everything we can in succeeding for our Clients. A task that is no easy feat in the current climate. We are delighted that we have provided you with such a memorable experience. We will make sure your feedback is passed onto Sophie and Guy. Warm Regards