Express Estate Agency

Customer Reviews  (Page 1 of 3)

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A 4-star review by 'Sara' 19/10/2011
Branch:
Peter House Oxford Street
Services:
Sales (as a Vendor)
Experience:
Would you use the agent again? Yes







I previously had my house up for sale with a local agent for nine months with very poor response. From the day my property went up with Express I had a viewer the same day and within 8 days I had accepted a offer.
I found all the staff at Express to be courteous and obliging especialy the girls in sales progression. I would not hesitate to use them in the future and have also recommended them to a friend...
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A 5-star review by 'Emma' 27/10/2011
Branch:
Peter House Oxford Street
Services:
Sales (as a Buyer)
Experience:
Would you use the agent again? Yes







I used Express Estate Agency when purchasing my 1st house. I had been looking for a property for some time when I came across the one up with Express, I phoned and spoke to a lovely young man called James who arranged a viewing on the property for me the next day, I then requsted a 2nd viewing with my mum which again James arranged within a day or so and after that 2nd viewing I decided to make an offer.
The vendor explained that she had had the property on the market with another agent for some time before changing to express but hadnt received any interest. Within a week of the property... (read more)

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A 5-star review by 'Andrew Morris' 1/11/2011
Branch:
Peter House Oxford Street
Services:
Sales (as a Vendor)
Experience:
Would you use the agent again? Yes







we had found a new build property that we wanted to buy but were reluctant to put our house on the market in these current market conditions as all the properties in my area seemed to be on the market for not months but years, I decided to do some research and came across Express estate agents, I gave them a call and from that point they helped me get my house on the market, its important that you don't try to over value your house and you have to realistic at these times, we agreed a price, put the house on the market and within eight days we had on offer from the first people who viewed the... (read more)

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A 5-star review by 'John Broster' 5/11/2011
Branch:
Peter House Oxford Street
Services:
Sales (as a Vendor)
Experience:
Would you use the agent again? Yes







Having suffered from the antiquated and disappointing service provided by high street estate agents, it was a breath of fresh air to use Express Estate Agency. Their approach was dynamic and pro active, and their communication with me as their client was excellent. Through their positive and pro active approach I was able to get a swift sale of my property and a good price for it in a market that was stagnated. I sold it within a couple of months where other agents had failed over a number of years. HIGHLY RECOMMENDED!
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A 5-star review by 'John Wales' 4/11/2011
Branch:
Peter House Oxford Street
Services:
Sales (as a Vendor)
Experience:
Would you use the agent again? Yes







This agent has a new refreshing and dynamic approach to selling houses.
Unlike the typical high street agent they are pro-active rather than reactive. They really drive the sale through to a speedy conclusion - keeping you informed on a very regular basis.
Best of all were the staff - responsive, enthusiastic and a real pleasure to deal with
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1. 

   A 5-star review by 'Steve M' 26/5/2012

   Branch:

   Peter House Oxford Street

   Services:

   Sales (as a Buyer)

   Staff Member

   Sophie Ashton

   Experience:

   Would you use the agent again? Yes

   Sophie was attentive and listened to me and was also very quick and efficient in dealing with information. I cannot fault the service one bit and would recommend her/express confidently..

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2. 1
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   A 4-star review by 'satisfied customer, Motherwell' 10/5/2012

   Branch:

   Peter House Oxford Street

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   Our home was placed on the market £13k below valuation ( to entice viewers) we were told. We had told EEA our rock bottom price and our acceptable price. Within 4 days we had 6 viewings and an offer just above our acceptable price which left us with above rock bottom price after all fees were subtracted. If you are prepared to ' take a hit ' on your house value, then this is the company for you as a seller. We accepted the offer and the house sale goes ahead soon. As a buyer maybe you should be aware that EEA will do everything in their power to get best price for their client ( that is what the client pays for and what they are told by the agent). The buyers of our house were maybe lucky we knew what we wanted as acceptable and therefor did not need the full valuation price. This company and system is maybe not the best if you want a cheaper house ( as a buyer) or you want full market price ( as a seller). Sellers 'taking a hit' is what gives EEA the EXPRESS at the start of their name. They do exactly as advertised and exactly what their client asks for.

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3. 3
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   A 1-star review by 'Annoyed' 9/5/2012

   Branch:

   Peter House Oxford Street

   Services:

   Sales (Prospective customer)

   Experience:

   Would you use the agent again? No

   I am a cash buyer wanting to view a house in Basegreen Sheffield. Anyway this particular house went active on the 4th of May 2012. I called Express up 3 times to arrange a viewing only to be told that someone would call back to arrange this, and guess what! no-one did so I called them Saturday morning and they promised me someone would definitely phone to arrange a viewing that day, guess what! no-one did. The final attempt came on Sunday the 6th of when I contacted them to explain that I really wanted to view these premises, so they promised yet again that they would without doubt call me... (read more)
   

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4. 2
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   A 5-star review by 'Mrs Parkin' 1/5/2012

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   We had previously been with another estate agent for nearly 3 years and only had managed to get 4 viewings but when we heard about express estates we thought we should give them a go.......best thing we ever did!! Within the first month of being with them we had already had nearly 10 viewings and had also got a few offers put to us!!
   The staff were very helpful and considered us every part of the way right up to the day we sold which only took about 3 months !! They did all the hard work all we had to do was make sure we were home to show all the prospective buyers round haha. The staff were so nice to us and very honest about the price of our home and if we ever had any questions you knew you could give them a call and they would do their very best to answer anything!! All in all both my husband and I were very pleased with the service they provided and if we ever needed to buy or sell in the future we would definately recommend using express estates !!

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5. 1
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   A 1-star review by 'chris' 1/5/2012

   Branch:

   Peter House Oxford Street

   Services:

   Sales (as a Vendor)

   Staff Member

   hazel whittle

   Experience:

   Would you use the agent again? No

   Be warned that this company has a minimum charge of £2,495 + vat this is as dear as the most expensive local high street estate agent. The guy who came round to value the house told me it was £250 +vat which is more in line with other internet agents and for an extra £100 you get solicitors fees, surveys all sorts. When I asked the negotiator Hazel what exactly do you get for this extra £100 she said she would find out but it was 249 0r 349 which seems to be a policy of this company to hide the true cost. They are members of the property ombudsman scheme but do not follow its code in any way shape or form very dodgy practices. Steer well clear of this company is my advice.

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6. 2
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   A 5-star review by 'James H' 26/4/2012

   Branch:

   Peter House Oxford Street

   Services:

   Sales (as a Buyer)

   Staff Member

   Victoria Smith

   Experience:

   Would you use the agent again? Yes

   I'm going to be completing tomorrow on the purchase of my first ever house and I just wanted to give this agency and it's staff the praise that they deserve for all their hard work.
   From the very beginning they were helpful and informative, and in particular Victoria Smith helped me massively when I didn't know how to approach the next step in the purchase. She kept me informed of how the sale was proceeding from both sides and never lost patience with me constantly asking how it was going towards the end!
   I would definitely use them again in the future and will be recommending them to my friends and family.
   For anyone thinking of going with a more recognisable name, don't. You'll get a much more personal and helpful service here.

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7. 2
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   A 5-star review by 'Sal17' 23/4/2012

   Branch:

   Peter House Oxford Street

   Services:

   Sales (as a Buyer)

   Staff Member

   Faye Broadly

   Staff Member

   Sophie Rothwell

   Experience:

   Would you use the agent again? Yes

   The intial response to requesting a viewing seemed a little drawn out, as the person on the end of the phone had to get someone to call me back to arrange it. Other agents have dealt with this part much more speedily and I did wonder how this process was going to be. I needn't have worried as once I had made an offer on the house and I was passed on to Sophie in the progression team, the service was nothing short of excellent. The purchase was held up by varying problems to do with the buyers solicitors and Sophie was there to help at every turn. Always polite, efficient and willing to... (read more)
   

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8. 2
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   A 5-star review by 'Mel' 19/4/2012

   Services:

   Sales (as a Buyer)

   Experience:

   Would you use the agent again? Yes

   I was amazed at the speed of being contacted in the beginning.
   I sent an email to ask for more information and within minutes of sending, I got a phone call so I arranged a viewing.
   After the offer was accepted Sophie was put in charge of the sale.
   It certainly wouldn't have gone as quickly as it did without Sophie's help and knowledge.
   I am very grateful and Express is the only Estate Agents I would recommend.

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9. 5
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   A 3-star review by 'Seller' 17/4/2012

   Services:

   Sales (Prospective customer)

   Experience:

   Would you use the agent again? No

   I enquired with Express Agency about selling my house, which has been on the market for some time. We have offers which are not in a position to proceed at this time. A valuer arrived at my house, and after a survey and chat, informed me that the house would be marketed at £10k less than it was currently on the market for. Asked about fees I was told the minimum amounted to £3,600 after VAT was added which is over twice that of a regular agent. Asked about multiple agents, I was told they would be sole agent and any offers accepted by buyers who previously viewed would require my paying Express Agency their fee also.

   I concluded that all they do is reduce the price of your house currently marketed by £10k. Charge a ridiculously high fee. Ensured they had a monopoly on the sale of my property.

   There may be other twists which I never found as I declined.

   Had they allowed multiple agents I would have considered proceeding.

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10. 3
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    A 5-star review by 'Clive Morgan' 12/4/2012

    Branch:

    Peter House Oxford Street

    Services:

    Sales (as a Buyer)

    Staff Member

    clive morgan

    Experience:

    Would you use the agent again? Yes

    I am purchasing a property. I am an ex bank area manager, and have dealt with numerous estate agencies over many years. In all this time I have not come accross any as efficient and professional as Express. The company have far exceeded my expectations. The staff are most helpful and have been most professional, and have been very helpful. From a purchasers point of view the process has been very simple and the communication (which is most important) has been excellent.
    Thank you!

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11. 5
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    A 5-star review by 'Happy Seller :)' 31/3/2012

    Branch:

    Peter House Oxford Street

    Services:

    Sales (as a Vendor)

    Experience:

    Would you use the agent again? Yes

    Excellent service from the Express Estate Agency team. Im very happy that I have managed to sell my property for what I wanted. I would happily recommend them to friends and family. Thanks Express, Tony :)

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12. 8
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    A 1-star review by 'Richmond' 30/3/2012

    Services:

    Sales (as a Vendor)

    Experience:

    Would you use the agent again? No

    I currently have my property up for sale with Express estate agency, that will shortly end. I have been involved in 7 house sales/purchases and this is by far the worst service I have ever received. I have received 2 phone calls in 2 months after the property went on the market. I have not had my calls returned and despite asking 4 times I still have not had my home energy report which I paid them for..
    I do not have any details of the people at the agency who Im dealing with, thats how little contact Ive had from them.
    The agent who came to the house certainly had a good pitch and promised... (read more)
    

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13. 5
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    A 5-star review by 'Stacey' 29/3/2012

    Branch:

    Peter House Oxford Street

    Services:

    Sales (as a Buyer)

    Staff Member

    Lucy Brabin

    Experience:

    Would you use the agent again? Yes

    I brought my house through Express Estate Agency with ease. Lucy made the process really clear and was always at the end of the phone if I had any queries.

    Lucy made sure that the process went through very quickly.

    I would use the Express Estate Agency again.

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14. 2
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    A 2-star review by 'P Thompson' 28/3/2012

    Branch:

    Peter House Oxford Street

    Services:

    Sales (as a Buyer)

    Experience:

    Would you use the agent again? Yes

    We bought a property through Express Estate Agency. Lucy was our contact and she was great. She contacted us every week to keep us informed even when there was nothing to report.

    The price was agreed at the beginning of December and the sale was to be a simple process, - no chain involved, no mortgage to raise. Indeed we were informed completion would be as near to the end of January as possible. However, the process took over three months until we finally gave an option of completion within a week or we pull out. Surprise, surprise the contract was signed and completed within the... (read more)
    

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15. 6
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    A 5-star review by 'Roger' 19/3/2012

    Branch:

    Peter House Oxford Street

    Services:

    Sales (as a Vendor)

    Experience:

    Would you use the agent again? Yes

    I can't praise Express Estate Agency highly enough, I had a fantastic service from when I first had a valuation on my house to when we exchanged contracts. We achieved the price we were looking for quite quickly and we didn't have to deal with any time wasters in the process.

    I was sceptical at first because I've only ever dealt with standard estate agents but this has opened my eyes!

    I would recommend Express Estate Agency to ANYONE trying to sell their house in the current market.

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16. 5
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    A 5-star review by 'Jude' 16/3/2012

    Branch:

    Peter House Oxford Street

    Services:

    Sales (as a Vendor)

    Staff Member

    Ami Baxter

    Experience:

    Would you use the agent again? Yes

    I was hesitant at using these at first but it was the best decision i ever made, worth every single penny. My house was up for sale with a local estate agents for 2 years and i did not get one viewing but after my property being on the market for 1-2 weeks I got 3 viewings with Express Estate Agents!!! My house was sold after a couple of months.

    I cannot fault the staff i dealt with especially Ami who kept me informed along the way with feedback from the viewers etc and also gave me great advice on the purchase of my new home. I have already reccomended Express Estate Agency to 2 people and will definatly use them if I ever sell again (which will be a long time yet!!!!!!!!!!!!!!)

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17. 7
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    A 5-star review by 'Al' 4/3/2012

    Branch:

    Peter House Oxford Street

    Services:

    Sales (Prospective customer)

    Experience:

    Would you use the agent again? Yes

    I've been trying to sell my house for the last year with the local estate agency but not getting any joy. I decided to give Express a chance to sell my home and I've been very impressed with what they have done.

    The valuer that came to the house was very professional and talked me through the whole process. As soon as my notice period finished with my other agent my house went on the Express website.

    In the first week we had 5 people view the house and we agreed a sale with one couple for more than we were expecting.

    The progression team have been excellent and I am very happy to have just exchanged.

    Express have been brilliant for me and I would definitely recomend them to anybody selling a property.

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18. 16
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    A 2-star review by 'NormaGreen' 4/3/2012

    Branch:

    Peter House Oxford Street

    Services:

    Sales (Prospective customer)

    Experience:

    Would you use the agent again? No

    If you are really desperate to sell these people are the ones to go to. If not, avoid them. We were with a local agent getting interest at about 10% below valuation. EEA wrote several times with stats about their sales record. A valuer came along with the 'spiel' about OIEO being a strategy to get buyers interested and then they would assist in getting the price bid up.
    In reality the only attempts at negotiation have been attempting to get us to accept offers 'below' their initial OIEO price.
    Desperation in this housing market is clearly with the agents but remember that when they... (read more)
    

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19. 9
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    A 5-star review by 'alb78' 25/2/2012

    Branch:

    Peter House Oxford Street

    Services:

    Sales (as a Vendor)

    Experience:

    Would you use the agent again? Yes

    Sold in 3 days for more than we felt the property was worth. Our negotiator Kate was excellent and once sold, the sales progresor Jenna was also excellent. A brilliant service from start to finish. Highly recommended to any seller.

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20. 16
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    A 1-star review by 'Chris' 24/2/2012

    Branch:

    Peter House Oxford Street

    Services:

    Sales (Prospective customer)

    Experience:

    Would you use the agent again? No

    EXPRESS ESTATE DO NOT ENTER INTO DEALINGS WITH THEM
    I am writing on behalf of my daughter, she had seen a property for sale at offers over £129,000 made an offer of 127,000 only to be told that the vender would not accept this price, she then made an offer of £132,000 they then came back and said that the price was now offers of over £140,000 inferring that offers over that price had been made, she then made another offer of £144,000 they said they would come back to her that day which they did not, she chased them again and eventually they got back to her saying that the price was... (read more)
    

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    A 1-star review by 'Ian in Lancs' 19/2/2012

    Services:

    Sales (Prospective customer)

    Experience:

    Would you use the agent again? No

    All properties sold by Express Estate Agents are advertised "Offers In Execess Of". This is because they under price them in relation to the price the "actull" are looking to achieve. The prices advertised are only there to tempt you to view, and encourage a bidding war amongst interested parties. I was aware of this, having reas earlier reviews, and looked at house prices OIEO £99,950. I asked them whether an offer of £100,000 would be considered, and was told no. I asked if an offer of £110,000 would be considered, and was again told no. When I suggested that the advertised price should perhps be OIEO £110,000, the negotiator could offer no defemce, other thn to waffle on about other stuff. Fortunately I was wise to the practice before hand, and did not waste my time viewing, but PLEASE BEWARE, this is very "Sharp" practice.

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22. 14
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    A 1-star review by 'Lewot' 17/2/2012

    Services:

    Sales (Prospective customer)

    Experience:

    Would you use the agent again? No

    Property previously advertised with other local agent at £475000 for a long time which failed to attract a sale. Very interested but priced too high. Taken on By Express Estate agency, advertised at REDUCED PRICE by £75000 !!! to offers in excess of £399,995......After a couple of months PRICE INCREASED to £419,995. Can't really understand what is going on as upon making an enquiry they stated that offers had been made in th reagion of £415,000. Seems to be a reasonable offer but obviously not accepted by vendor. Appears to be a dubious advertising ploy by this ageny... Bourne out by other such comments here.....DO NOT USE.....Feel sorry for Vendor

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23. 19
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    A 1-star review by 'Bobby' 17/2/2012

    Branch:

    Peter House Oxford Street

    Services:

    Sales (Prospective customer)

    Staff Member

    Chris Nicloa

    Experience:

    Would you use the agent again? No

    I would not recommend buying any property through this estate agency. They play games constantly telling you there are other people interested just to increase the price. Advertising property at low prices just to get people interested then once you put in an offer the games begin. They turned the whole process into an auction not an honest house purchase. Estate agents like this should be banned from operating.

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24. 9
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    A 5-star review by 'Michael' 16/2/2012

    Branch:

    Peter House Oxford Street

    Services:

    Sales (as a Vendor)

    Experience:

    Would you use the agent again? Yes

    Had the property up with a local estate agents for 8 months, with NO response of any kind. Went with Express as a friend had told us of their services. It sold within 4 weeks of going on the market, and all the way through from the intiial survey through marketing, then through negotiations to final completion, I had many, many phone calls keeping me fully informed of each and every step with help offered on each part of the process. If I have to sell any more houses I would go to Express as a matter of course. They are so polished and proffesional they make "normal" estate agents look like amatures.
    a full 10 out of 10.

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25. 7
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    A 5-star review by 'Victoria Ormerod' 15/2/2012

    Branch:

    Peter House Oxford Street

    Services:

    Sales (as a Buyer)

    Experience:

    Would you use the agent again? Yes

    From start to finish, we found both Kate and Sophie excellent to deal with. They were both friendly, quick and very efficient and thorough. The whole process from making the offer to completion and moving in took just over 5wks. We couldn't have asked for better service. We would certainly recommend Express Estate and also Sophie and Kate to anyone wishing to sell/buy a property.

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26. 6
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    A 4-star review by 'jonathan stead' 8/2/2012

    Branch:

    Peter House Oxford Street

    Services:

    Sales (as a Vendor)

    Experience:

    Would you use the agent again? Yes

    In the current market i was wary of what to do next, as my house had been up for sale all summer and not one viewing ...i got a leaflet through the door and read they could sell it in 8 weeks!..i though what a load of tripe (thats what i actually thought)...but infact it was a reality...the guy that came to my house couldn`t believe the other estate agency didnt get me one viewing (bloody useless)...anyway he said "you`ll get loadsof viewings" ..i never believed him after my tormented summer of nobody coming round.
    Anyway to cut a long story short i had vertially a viewer a day... (read more)
    

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27. 19
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    A 2-star review by 'Jeff' 3/2/2012

    Branch:

    Peter House Oxford Street

    Services:

    Sales (Prospective customer)

    Experience:

    Would you use the agent again? No

    We responded to a listing by Express on Rightmove. The advert both on Rightmove and on their own website stated the property had been substantially reduced from a previous asking price, and that the vendor was looking for offers over £459k for a quicker than average sale. We have no property to sell and offered first £460k, then £470k and finally our top price of £480k. All were refused and after much pushing, Epress informed me that the vendor had already turned down an offer of £495k with a previous agent. I'm afraid I consider that false advertising. We wasted our time viewing and negotiating, when no offer less than £40k over the asking price was going to be acceptable !! Needless to say we will be avoiding property marketed by Express in future.

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28. 4
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    A 3-star review by 'Robert Webb' 1/2/2012

    Branch:

    Peter House Oxford Street

    Services:

    Sales (as a Vendor)

    Staff Member

    Emma Bridgwater

    Experience:

    Would you use the agent again? No

    Emma tried to get me to sell my house for a price I was not prepared to accept but she contacted a manager when I said the price published was too low to achieve the price I desired.

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29. 6
    people found
    this helpful.
    

    A 5-star review by 'Anne Taylor' 1/2/2012

    Services:

    Sales (as a Buyer)

    Experience:

    Would you use the agent again? Yes

    I spoke to several agents and they were all very polite and helpful.Any message I left was passed to the relevant person and dealt with efficiently and my calls were always returned promptly.
    I must add that I am not usually happy with customer service these days so what a pleasant change to speak to well trained,pleasant staff.
    Anne Taylor
    (son Robert Taylor bought property but I was contact for Express)

    Was this review helpful? Yes
    
     
    
    
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30. 8
    people found
    this helpful.
    

    A 5-star review by 'K' 30/1/2012

    Branch:

    Peter House Oxford Street

    Services:

    Sales (as a Buyer)

    Staff Member

    Kimberley Seehye

    Experience:

    Would you use the agent again? Yes

    Very good communication from the Estate agents and followed any problems with our purchase up quickly. If we were buying another house we would use The Express Estate agents again.

    Was this review helpful? Yes
    
     
    
    
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