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Express Estate Agency

Express Estate Agency

Agent rating: 4.3 out of 5.0 based on 403 ratings. This website contains 403 user reviews of Express Estate Agency.

Contact Express Estate Agency


Phone:   0161 209 3161

 

Offices / Branches


 
  • (400)
    Manchester - Peter House Oxford Street, M1 5AN

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Filter Reviews

  • Sales (as a Vendor)206
  • Sales (as a Buyer)148
  • Sales (Prospective customer)44

  • Lettings (as a Landlord)0
  • Lettings (as a Tenant)0
  • Lettings (Prospective customer)3
  • Repair/Property Management0

  • They manage our building0
  • They are our factor0
  • They manage our estate0

  • They arranged our mortgage0
  • Re-Mortgages (Prospective Customer)0
  • Mortgages (Prospective Customer)0

  • Surveys0
  • Conveyancing1

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This firm is ranked 1145 out of 12671 in the UK

Overall Customer Rating

4.28 out of 5.00

  • 337 recommend
  • 66 disapprove

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This branch is also ranked:

3 out of 638
in the League Tables
32 out of 281
in the Manchester League Tables
2297 out of 21691
in the UK

Agent Information

Times have changed for the better - you don't need to suffer the many failings of your traditional Estate Agent, there is now a unique and market-beating alternative to selling your home quickly for the best possible price, the Express Estate Agency™.

No photo or video of branch available

Opening Hours

  • Mon: 24hr -
  • Tue: 24hr -
  • Wed: 24hr -
  • Thu: 24hr -
  • Fri: 24hr - 17:30
  • Sat: 24hr -
  • Sun: 24hr -

Registered With

  • The Property Ombudsman (Sales)
  • OFT

Areas Covered

Nationwide

Express Estate Agency has not joined our 'transparent agent' scheme yet.

"If only I had known about this site before.." the most common comment we get posted from reviewers that have had a bad experience. So in response, allAgents has introduced the "transparent agent" scheme to help identify agents that are open about independent customer feedback and have nothing to hide. The scheme is FREE to join and as an incentive, allAgents will provide them with FREE LANDLORD & VENDOR ENQUIRES.
 
Click here and Join the 1000s of Delighted customers that have had success with our recommended agents. If however you do choose to use Express Estate Agency, please make them aware of the scheme and ask them to get in touch if they want to become a member. - Learn more about 'Transparent Agents'.

Customer Reviews  (Page 1 of 14)

Page last updated on: 19-Sep-2014 15:34:05

  1. 3
    people found this
    helpful.
    FEATURED REVIEW

    A 5-star review by 'Louise' 14/8/2014

    Branch:
    Peter House Oxford Street (Manchester) (Greater Manchester)
    Services:
    Sales (as a Vendor)
    Staff Member
    , MANCHESTER MANCHESTER
    Postcode
    M45
    Sold Price
    £137500
    Experience:
    Would you use the agent again? Yes

    Express Estate Agency were outstanding from start to finish! Every member of staff was extremely helpful and professional, making the whole process easy for myself. They achieved a fantastic price for my house, above my own expectations. I would absolutely recommend this Agent to all of my friends and family. Five star agents!!

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    View All Comments (1)by Express Customer Care Team  28/08/2014

    Dear Louise, Thank you so much for taking the time to write such a great review and for the five stars. We are delighted to hear you found us helpful and professional. We are not only passionate about delivering success to our customers but also in the best manner possible and it’s always lovely to hear from clients we have succeeded for. Thank you for your kind words they mean a great deal to us. Warm Regards - The Express Estate Agency
  2. 2
    people found this
    helpful.
    FEATURED REVIEW

    A 5-star review by 'Paul B' 25/6/2014

    Branch:
    Peter House Oxford Street (Manchester) (Greater Manchester)
    Services:
    Sales (as a Buyer)
    Staff Member
    Kieran De Vares 
    Postcode
    wd23
    Sold Price
    £120000
    Experience:
    Would you use the agent again? Yes

    I had my offer accepted on a a property in Bushey through Express Estate Agency, I was put through to Keiran in the sales progression department. Immediately I was put a ease and reasured that I would be fully updated throughout the process.

    There were some ups and downs throughout the transaction but kieran kept me calm and went out of his way to push things forward.

    I dont think the sale would of goen through without him.

    Paul

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    View All Comments (1)by Express Customer Care Team  01/07/2014

    Many thanks for taking the time to write this review and for identifying Kieran by name. It really does mean a lot to our people to receive positive feedback. So often I hear our people say “I was just doing my job" when they receive recognition of their actions, but I know that Kieran takes great pride in providing outstanding customer service, and has enjoyed reading your appreciation of his efforts. We look forward to welcoming you back in the future should you ever require our services again. Warm Regards – The Express Estate Agency
  3. 2
    people found this
    helpful.
    FEATURED REVIEW

    A 5-star review by 'Linda and John Nutter' 11/7/2014

    Branch:
    Peter House Oxford Street (Manchester) (Greater Manchester)
    Services:
    Sales (as a Vendor)
    Staff Member
    Victoria Smith
    Postcode
    BB18
    Sold Price
    £100000
    Experience:
    Would you use the agent again? Yes

    Absolutely brilliant service from start to finish.
    The house was advertised on a Tuesday we got a viewing Thursday and an acceptable offer on the Friday..... unbelievable
    Victoria Smith did all the price negotiations on our behalf, she kept us updated step by step right up to completion, everything was explained and we always felt that she had our best interests at heart.
    Victoria was always friendly but professional, knowledgable and thorough in all aspects of the sale etc.
    We are extremely glad we chose Express Agency and would definitely recommend them to family or friends in the future.
    Thank you to all concerned, Linda and John Nutter

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    View All Comments (1)by Express Customer Care Team  01/08/2014

    Dear Linda and John, Thank you for taking the time to write this wonderful review and for identifying Victoria by name. It really means a great deal to our teams to receive such positive feedback on their performance. Please be assured that Victoria and her line manager have received a copy of your kind comments. So often I hear our people say “I was just doing my job" when they receive recognition of their actions, but I know that Victoria takes real pride in providing outstanding customer service, and has enjoyed reading your appreciation of her efforts. Thank you for your kind words and recommendations - they mean a great deal to us. Warm Regards – The Express Estate Agency
  4. 2
    people found this
    helpful.
    FEATURED REVIEW

    A 5-star review by 'Dawn C' 14/7/2014

    Branch:
    Peter House Oxford Street (Manchester) (Greater Manchester)
    Services:
    Sales (as a Vendor)
    Staff Member
    Kieran De Vares
    Postcode
    B13
    Sold Price
    £65000
    Experience:
    Would you use the agent again? Yes

    After having my property on the market for almost 2 years and receiving offers from buyers who were ultimately unable to proceed, I approached Express Estate Agency. I had an offer for the property from a cash buyer less than 4 weeks after I appointed Express. All personnel were friendly and approachable and responded quickly to any queries I had, communicating with me at every stage from agreeing a price to market my property to agreeing a sales price and progressing the deal with all concerned.
    Express Estate Agency do what they say they are going to do which is sell a property quickly. What I didn't expect was the professional service I received after the deal had been agreed, where I was able to contact my sales progressor at any time and receive regular updates on the progress of the sale. Having the link between all concerned parties resulted in a feeling of being fully informed and in control of my sale

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    View All Comments (1)by Express Customer Care Team  01/08/2014

    Dear Dawn, Thank you so much for taking the time to write such a great review. We are delighted that we have provided you with a fast, friendly and efficient service. We are not only passionate about delivering success to our customers but also in the best manner possible and it’s always lovely to hear from clients we have succeeded for. Thank you for your kind words they mean a great deal to us. Warm Regards - The Express Estate Agency
  5. 2
    people found this
    helpful.
    FEATURED REVIEW

    A 5-star review by 'David Gash' 16/7/2014

    Branch:
    Peter House Oxford Street (Manchester) (Greater Manchester)
    Services:
    Sales (as a Vendor)
    Staff Member
    Chris Nicloa
    Postcode
    WA3
    Sold Price
    £150000
    Experience:
    Would you use the agent again? Yes

    After being on the market for 11 months and having sold my property twice, only for people to pull out shortly before exchange of contracts, we decided to try another estate agent. A friend recommended Express so we decided to give them a try. What a brilliant suggestion! From the very start to moving out this Estate Agency has been absolutely great. Firstly Chris Nicola was extremely helpful in getting us viewers who were really interested in our property, not just viewing to have a look and see what they could do to their own property! After only 3 viewings we had a buyer and Chris has to... (read more)

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    View All Comments (1)by Express Customer Care Team  01/08/2014

    Dear David, Thank you so much for taking the time to write such a great review. We are delighted that we have provided you with such a memorable experience. We are not only passionate about delivering success to our customers but also in the best manner possible and it’s always lovely to hear from clients we have succeeded for. It really does mean a lot to our team to receive such positive feedback and you have my assurance that once identified the member of staff together with their line manager will receive a copy of your kind comments. Chris and Victoria were both delighted to read your appreciation of their efforts. Warm Regards - The Express Estate Agency
  6. A 5-star review by 'Steven Allen' 19/9/2014

    Branch:
    Peter House Oxford Street (Manchester) (Greater Manchester)
    Services:
    Sales (as a Vendor)
    Staff Member
    Victoria Smith
    Postcode
    CH44
    Sold Price
    £147000
    Experience:
    Would you use the agent again? Yes
     
    Victoria Smith

    As the purchaser of a property I probably didn't have so much contact with Express but I found them to be very helpful at all times. Vicky Smith kept me informed of where the purchase was up to and arranged extra viewings without hesitation. She also very patiently explained to me the final stages of the purchase to put my mind at rest. I would have no problem with using them if I was selling a property in the future.

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  7. A 5-star review by 'sally busby' 17/9/2014

    Branch:
    Peter House Oxford Street (Manchester) (Greater Manchester)
    Services:
    Sales (as a Vendor)
    Staff Member
    lily Anthony
    Postcode
    tf3
    Sold Price
    £94000
    Experience:
    Would you use the agent again? Yes
     
    lily Anthony

    Lily was very very helpful and took the time to listen to what I needed and helped me with looking for new property and kept me informed in every bit of selling my house, she would always call me back and was always polit and friendy to me, if I every needed to sell my house again I would choose express agent and ask for lily couldnt ask for a friendy person who listened and was there for us
    It was nice to have a lovely and frendly person on the other end of phone no matter how many times I contact her lily was there, you could text her and within 2 seconds she would call me back .

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  8. A 1-star review by 'Sandra' 16/9/2014

    Branch:
    Peter House Oxford Street (Manchester) (Greater Manchester)
    Services:
    Sales (as a Vendor)
    Staff Member
    No staff selected.
    Postcode
    Cf39
    Sold Price
    £117500
    Experience:
    Would you use the agent again? No
    Upload a reviwer profile image

    I was led to believe selling costs were 299 plus vat which is why I signed up, when I realised I had been duped, the cost was 2995 plus vat (£3600), I was told I could take my house off the market with them but could list with another Agency for 6 months. Local agents charge £1800 where I live. They found me a buyer on the very last day of my 6 month contract, which I found very suspicious. Even after I had a seller, the service was pretty poor, they range very few weeks, but any information they had I already knew from my solicitor or the buyer direct. My advice is use an established local Agengy and save thousands, I am well out of pocket. All they wanted to do was to reduce the asking price to get a quick sale, but I was asking a reasonable price, but as their fee is fixed, they don't care what price they get for you, they just want your money. AVOID Express ESTATE AGENCY at all costs.

    Comments on the Agents fees

    “THEY ARE RIP OFF MERCHANTS, I PAID £3600 FOR ABSOLUTELY NOTHING”


    What could Express Estate Agency do to change your mind??

    “Let me break my contract, when I informed them I had been mislead and that I did not want them to sell my house.”


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  9. 1
    person found this
    helpful.

    A 5-star review by 'Peter Forrest' 16/9/2014

    Branch:
    Peter House Oxford Street (Manchester) (Greater Manchester)
    Services:
    Sales (as a Vendor)
    Staff Member
    No staff selected.
    Postcode
    PR4
    Sold Price
    £155000
    Experience:
    Would you use the agent again? Yes
    Upload a reviwer profile image

    Was very impressed with the way my sale was handled,regular updates keeping me informed,right until completion ,all the staff I dealt with were polite plesent and professional

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    View All Comments (1)by Express Customer Care Team  16/09/2014

    Dear Peter, Thank you so much for taking the time to write such a great 5 STAR review. We are delighted to hear we impressed you. We are not only passionate about delivering success to our customers but also in the best manner possible and it’s always lovely to hear from clients we have succeeded for. Thank you for your kind words they mean a great deal to us. Warm Regards - The Express Estate Agency
  10. 1
    person found this
    helpful.

    A 5-star review by 'Roy Smith' 14/9/2014

    Branch:
    Peter House Oxford Street (Manchester) (Greater Manchester)
    Services:
    Sales (as a Vendor)
    Staff Member
    Becci ?, Lizzy Bell
    Postcode
    NR29
    Sold Price
    £275000
    Experience:
    Would you use the agent again? Yes
     
    Becci ?Lizzy Bell

    I personally found a young lady called Becci extremely professional and very helpful in the selling of my property.she was also very polite with a cheerful attitude and was always there to help should I require it,
    as I did need on one occasion and came back with the perfect solution.
    An asset to your company as time will tell as she is comparatively new to you at the moment.
    I also found a young lady called Lizzy Bell very professional and cheerful.

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    Report Abuse 0 Uploads Agent Response & Comments (1)
    View All Comments (1)by Express Customer Care Team  16/09/2014

    Dear Roy, Thank you so much for taking the time to write such a great review. We are delighted to have provided you with a professional and helpful experience. We are not only passionate about delivering success to our customers but also in the best manner possible and it’s always lovely to hear from clients we have succeeded for. It really does mean a lot to our team to receive such positive feedback and you have my assurance that once identified the member of staff together with their line manager will receive a copy of your kind comments. Becci and Lizzy were both delighted to read your appreciation of their efforts. Warm Regards - The Express Estate Agency
  11. 3
    people found this
    helpful.

    A 4-star review by 's sadiq' 9/8/2014

    Branch:
    Peter House Oxford Street (Manchester) (Greater Manchester)
    Services:
    Sales (as a Buyer)
    Staff Member
    Victoria Smith
    Postcode
    bb5
    Sold Price
    £57000
    Experience:
    Would you use the agent again? Yes
     
    Victoria Smith

    She did followup well after the successful negociation of Mr .Richard with the Vendor and she was excellent so i have to call her at the end to say thanks

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    View All Comments (1)by Express Customer Care Team  27/08/2014

    Thank you so much for taking the time to write such a great review. We are delighted that we have provided you with a memorable service. We are not only passionate about delivering success to our customers but also in the best manner possible and it’s always lovely to hear from clients we have succeeded for. Warm Regards - The Express Estate Agency
  12. 3
    people found this
    helpful.

    A 5-star review by 'Kerry' 8/8/2014

    Branch:
    Peter House Oxford Street (Manchester) (Greater Manchester)
    Services:
    Sales (as a Buyer)
    Staff Member
    Lucy Brabin
    Postcode
    M15
    Rent PCM
    £850
    Experience:
    Would you use the agent again? Yes
     
    Lucy Brabin

    Lucy Brabin, the Sales Progression Team Leader is very nice. Always makes effort to help out. works effectively and efficiently.

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    Report Abuse 0 Uploads Agent Response & Comments (1)
    View All Comments (1)by Express Customer Care Team  19/08/2014

    Thank you so much for taking the time to write this review and for identifying Lucy by name. It really does mean a lot to our people to receive positive feedback and you have my assurance that once identified the member of staff together with their line manager will receive a copy of your kind comments. Lucy was delighted to read your appreciation of her efforts. Warm Regards – The Express Estate Agency
  13. 2
    people found this
    helpful.

    A 3-star review by 'PC' 5/8/2014

    Branch:
    Peter House Oxford Street (Manchester) (Greater Manchester)
    Services:
    Sales (as a Vendor)
    Staff Member
    No staff selected.
    Postcode
    GL52
    Sold Price
    £349000
    Experience:
    Would you use the agent again? No
    Upload a reviwer profile image

    The service was very mixed, hence the rating.
    At first the guy who took the photos was very confident of a sale (well he would, wouldn’t he) and described all the houses that couldn’t sell with any other agent but Express managed not only to sell quickly but at a higher price than the asking price! I was sold. Having placed the house with Express the sales force was quick off the mark although no sales were forthcoming and it appears that in order to get a quick sale they persuade you downwards “to meet market demand”. While I appreciate the logic I did not appreciate the need to... (read more)

    Comments on the Agents fees

    “VERY LITTLE WORK FOR THE MONEY.”


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  14. 3
    people found this
    helpful.

    A 5-star review by 'Toni Tone' 5/8/2014

    Branch:
    Peter House Oxford Street (Manchester) (Greater Manchester)
    Services:
    Sales (as a Buyer)
    Staff Member
    Victoria Smith
    Postcode
    CF36
    Sold Price
    £177500
    Experience:
    Would you use the agent again? Yes
     
    Victoria Smith

    Excellent service given by Victoria Smith. Couldn't have asked for a better service. She chased the chain regularly and gave regular updates. Very polite and a pleasure to deal with. Thanks Victoriax

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    Report Abuse 0 Uploads Agent Response & Comments (1)
    View All Comments (1)by Express Customer Care Team  06/08/2014

    Thank you so much for taking the time to write this review and for identifying Victoria by name. It's great to hear that you found her very polite and a pleasure to deal with - we all feel the same about her. It really does mean a lot to our people to receive positive feedback and Victoria was delighted to read your appreciation of her efforts. Warm Regards – The Express Estate Agency
  15. 2
    people found this
    helpful.

    A 2-star review by 'bathgate1875' 25/7/2014

    Branch:
    Peter House Oxford Street (Manchester) (Greater Manchester)
    Services:
    Sales (as a Vendor)
    Staff Member
    No staff selected.
    Postcode
    EH48
    Sold Price
    £85000
    Experience:
    Would you use the agent again? No
    Upload a reviwer profile image

    My house has been with the Express Estate Agency for over a year now and it has not sold. When I first made an enquiry a rep came out and was very good. I wanted time to think about it and he said he'd like to take some photos to remind him of the property in case I went ahead with selling with them. I pointed out my house was being decorated so not at it's best for photos however he assured me these was just to remind him. Shortly after I agreed to let them sell my house and guess what - the photos of half painted walls, boxes lying about etc. were the ones they used for the advert! I have... (read more)

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    View All Comments (1)by Express Customer Care Team  31/07/2014

    Thank you for taking the time to write this review, we do genuinely value all the feedback we receive, both positive and negative. I am pleased to hear that you have spoken with your negotiator regarding the issues you have had, and they have been resolved. Hopefully we can work together to get you moved, as soon as possible.
  16. 3
    people found this
    helpful.

    A 5-star review by 'Elaine' 23/6/2014

    Branch:
    Peter House Oxford Street (Manchester) (Greater Manchester)
    Services:
    Sales (as a Vendor)
    Staff Member
    Dale , Victoria Smith
    Postcode
    B70
    Sold Price
    £108000
    Experience:
    Would you use the agent again? Yes
     
    Dale Victoria Smith

    We received excellent service from Dale and Victoria Smith. Despite our first buyer pulling out Dale quickly got us up and running again. Once passed to Victoria in the Progressions Team everything went smoothly. Victoria kept us fully informed on a regular basis, this put our minds at rest knowing that someone was taking ownership of the purchase. Excellent.

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    Report Abuse 0 Uploads Agent Response & Comments (1)
    View All Comments (1)by Express Customer Care Team  10/07/2014

    Thank you so much for taking the time to write such a great review. We are delighted that we have provided you with such a memorable experience. We are not only passionate about delivering success to our customers but also in the best manner possible and it’s always lovely to hear from clients we have succeeded for. It really does mean a lot to our team to receive such positive feedback and you have my assurance that once identified the member of staff together with their line manager will receive a copy of your kind comments. Dale and Victoria were both delighted to read your appreciation of their efforts. Warm Regards - The Express Estate Agency
  17. 3
    people found this
    helpful.

    A 5-star review by 'Wendy Evans' 22/6/2014

    Branch:
    Peter House Oxford Street (Manchester) (Greater Manchester)
    Services:
    Sales (as a Vendor)
    Staff Member
    Rachael Oddy, Leanne Kearsley
    Postcode
    SA17
    Sold Price
    £200000
    Experience:
    Would you use the agent again? Yes
     
    Rachael OddyLeanne Kearsley

    Support received was totally unexpected given the experience of a previous estate agent. Weekly updates and suggestions on ways to sell property. Reassurance given at all stages - during engagement, viewings and sale process. Staff very friendly and easy to get on with. They concerned that we were happy with the process and allowed plenty of time during telephone calls to talk about the process.
    Can only praise!

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    Report Abuse 0 Uploads Agent Response & Comments (1)
    View All Comments (1)by Express Customer Care Team  10/07/2014

    Thank you so much for taking the time to write such a great review. We are delighted that we have provided you with such a memorable and unexpected experience. We enjoy making up for unsatisfactory experiences with previous agents and it is lovely to hear from people we have delighted. It honestly does mean so much to our team to receive such positive feedback. Rachael and Leanne were both delighted to read your appreciation of their efforts, and their line manager has been copied on this review. Warm Regards - The Express Estate Agency
  18. 4
    people found this
    helpful.

    A 5-star review by 'Chris' 18/6/2014

    Branch:
    Peter House Oxford Street (Manchester) (Greater Manchester)
    Services:
    Sales (as a Buyer)
    Staff Member
    Jodie Simpson, Wigan Lancashire
    Postcode
    WN1
    Sold Price
    £54000
    Experience:
    Would you use the agent again? Yes
     
    Jodie SimpsonWigan Lancashire

    Jodie went past the excellent pass mark when dealing with our completely inept solicitors, she is persistent and very, very courteous. Jodie also went the extra mile to keep us informed and helped out on numerous occasions when we hit a brick wall. I also imagine that Jodie smiles a lot, it certainly comes across when she is on the phone. I was impressed with Express Estate Agency especially when trying to view properties, I got a call back immediately when I wanted to view, and where other agencies didn't view after 5.30 or weekends, Express would have viewed at midnight if needed. Excellent service and we will certainly use them when selling, we can be certain they will do all in their power to get the property sold.

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    Report Abuse 0 Uploads Agent Response & Comments (1)
    View All Comments (1)by Express Customer Care Team  10/07/2014

    Thank you so much for taking the time to write such a great review. We were delighted to hear that we went “past the excellent mark" Jodie does smile a lot, as we all do. We have a passion for delivering success to our customers in the best manner possible and it’s always lovely to hear from clients we have succeeded for. It really does mean a lot to our team to receive such positive feedback and you have my assurance that once identified the member of staff together with their line manager will receive a copy of your kind comments. Jodie was delighted to read your appreciation of her efforts. Warm Regards - The Express Estate Agency
  19. 2
    people found this
    helpful.

    A 1-star review by 'Highlands' 17/6/2014

    Branch:
    Peter House Oxford Street (Manchester) (Greater Manchester)
    Services:
    Sales (Prospective customer)
    Staff Member
    No staff selected.
    Postcode
    No postcode selected.
    Experience:
    Would you use the agent again? No
    Upload a reviwer profile image

    This company are very attentive prior to putting your property on with them and they advised that they would sell it within 16 weeks of putting it on the market. I had an independent valuation carried out, and initially Express Estate Agency advised me to put it on the market for £25000 below the market value. I did question this but was told that it was to get parties interested and they will negotiate the offers up to the asking price or higher. This did seem rather underhand to me but they were adamant that this was the best way forward. I agreed to put my house on the market with... (read more)

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  20. 3
    people found this
    helpful.

    A 5-star review by 'Kristaps' 13/6/2014

    Branch:
    Peter House Oxford Street (Manchester) (Greater Manchester)
    Services:
    Sales (as a Buyer)
    Staff Member
    Charlotte Mariner, Charlotte Mariner
    Postcode
    Me5
    Sold Price
    £120000
    Experience:
    Would you use the agent again? Yes
     
    Charlotte MarinerCharlotte Mariner

    Excellent and fast service from Charlotte , very happy , everything was done nice and quick, will recommend to everyone , thank you Charlotte

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    Report Abuse 0 Uploads Agent Response & Comments (1)
    View All Comments (1)by Express Customer Care Team  01/08/2014

    Thank you so much for taking the time to write such a great review. We are delighted that we have provided you with a memorable and fast service. We are not only passionate about delivering success to our customers but also in the best manner possible and it’s always lovely to hear from clients we have succeeded for. Thank you for your recommendations they mean a great deal to us. Warm Regards - The Express Estate Agency
  21. 3
    people found this
    helpful.

    A 5-star review by 'Lashlake' 12/6/2014

    Branch:
    Peter House Oxford Street (Manchester) (Greater Manchester)
    Services:
    Sales (as a Buyer)
    Staff Member
    Lucy Brabin
    Postcode
    OX26
    Sold Price
    £240000
    Experience:
    Would you use the agent again? Yes
     
    Lucy Brabin

    Dealing with Express was straightforward at all times, with excellent post agreement service from Lucy Brabin who kept me in the picture at all times and nudged solicitors and others when necessary.

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  22. 3
    people found this
    helpful.

    A 5-star review by 'Sarah' 7/6/2014

    Branch:
    Peter House Oxford Street (Manchester) (Greater Manchester)
    Services:
    Sales (as a Buyer)
    Staff Member
    Rebekah Griffith
    Postcode
    B33
    Experience:
    Would you use the agent again? Yes
     
    Rebekah Griffith

    I have recently brought a property through express estate agents and have had Rebekah as my contact. What a great service she has given me!! Any questions I had Rebekah was always there to help me.

    If she was unable to take the call at the time I called though she would always return my call promptly.

    I can't recommend Rebekah enough the lady is a star!! As a first time buyer unsure on the processes of buying a house she put my mind at rest!

    Thank you for everything you have done! Top class service

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  23. 2
    people found this
    helpful.

    A 5-star review by 'Kay Catheall' 6/6/2014

    Branch:
    Peter House Oxford Street (Manchester) (Greater Manchester)
    Services:
    Sales (as a Vendor)
    Staff Member
    Jodie Simpson, Dale
    Postcode
    CH6
    Sold Price
    £124000
    Experience:
    Would you use the agent again? Yes
     
    Jodie SimpsonDale

    I found the team at express agency very helpful, Dale who was the person who sold my house always rang and kept in touch as to where we were up to regarding the sale, and then Jodie who I found excellant at keeping me informed at all times, chasing every one up to ensure the sale went thorugh. Communicateing with all parties to keep the line moving. I cannot express how helpful and friendly Jodie was, in fact I will miss speaking to her on what became a regular basis.

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  24. 2
    people found this
    helpful.

    A 5-star review by 'Brian Fairlie' 2/6/2014

    Branch:
    Peter House Oxford Street (Manchester) (Greater Manchester)
    Services:
    Sales (as a Vendor)
    Staff Member
    Jodie Simpson
    Postcode
    EH19
    Sold Price
    £119
    Experience:
    Would you use the agent again? Yes
     
    Jodie Simpson

    A very pleasant exerience. When I was having difficulty with this sale, through no fault of yours, I found Jodie to be very caring and helpfull. Definitely an asset to your company.

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  25. 3
    people found this
    helpful.

    A 1-star review by 'IanC' 23/5/2014

    Branch:
    Peter House Oxford Street (Manchester) (Greater Manchester)
    Services:
    Sales (as a Vendor)
    Staff Member
    Chris Moore, Sophie Willcox
    Postcode
    RM12
    Experience:
    Would you use the agent again? No
     
    Chris MooreSophie Willcox

    I wrote a review that was published on this site last week, but has since been removed.
    As it was a damning narrative of Express Estate Agency I do wonder as to the honesty of this site.
    We sold our property through Express Estate agency, agreed terms and were looking forward to a fast sale, auction type environment with multiuple vendors to drive the price upwards and a professional staff working on our behalf. What we got was very different.
    The staff member worked tirelessly on helping our buyers acheive a price THEY could afford, put us in a position where we had found a house... (read more)

    What could Express Estate Agency do to change your mind??

    “Worked hard for us to acheive our target sale price. Fulfill promise of auction-like environment to generate best price Not to send viewers who could not afford to offer our minimum sale price. Keep their promises, especially those made verbally. In short - to have been OUR agent - as we were paying for the service - not working for the buyers. Be professional. Reply in writing to letters and not hide behind a phone call.”


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  26. 3
    people found this
    helpful.

    A 5-star review by 'Tim' 21/5/2014

    Branch:
    Peter House Oxford Street (Manchester) (Greater Manchester)
    Services:
    Sales (as a Vendor)
    Staff Member
    No staff selected.
    Postcode
    TN36
    Experience:
    Would you use the agent again? Yes
    Upload a reviwer profile image

    I had a visit from the valuation person of Express on Friday 16 May to value my little run down shack on the beach and Express arranged a visit from prospective purchase on Sunday, 18 May. An offer was made that was very, very close to the asking price, how "EXPRESS" is that.

    Unfortunately, Express Estate Agency were victims of their own success in this case, as I had to question the wisdom of selling and withdrew the property from the market. I could not have wished for a better or more Express service and would recommend this company to anyone. I shall keep their details to hand, in case I ever change my mind in the future.

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    View All Comments (1)by Express Customer Care Team  22/05/2014

    Dear Tim, Thank you so much for taking the time to write such a great review. We were delighted to hear that we lived up to our "Express" name. We have a passion for delivering success to our customers in the best manner possible and it’s always lovely to hear from clients we have impressed. It really does mean a lot to our team to receive such positive feedback. I know you are in regular contact with your Negotiator and thank you for your recommendations they mean a great deal to us. Warm Regards - The Express Estate Agency
  27. 3
    people found this
    helpful.

    A 5-star review by 'Kaylie' 30/4/2014

    Branch:
    Peter House Oxford Street (Manchester) (Greater Manchester)
    Services:
    Sales (as a Buyer)
    Staff Member
    No staff selected.
    Postcode
    NG3
    Experience:
    Would you use the agent again? Yes
    Upload a reviwer profile image

    Although the process of completion for buying this property was horrendous this was not down to Express Estate Agents or Ed in particular as it was poor quality of customer service of solicitors and the Local Authority that actually held us back. Ed however, made the whole process much more comfortable as he made sure we were kept in the loop at all times and continued to chase any issues which arose. When emailed with requests, there were no delays in response and we were always given an answer rather than being left in the dark. To say the completion took a long time is an understatement! But I am so glad we had Ed as our estate agent to make the process a lot easier; especially with us being first time buyers. Thank you for everything as I know it has been a lot of stress for yourself too!

    Kaylie and Guy.

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    View All Comments (1)by info@expressestateagency.co.uk  02/05/2014

    Dear Kaylie and Guy, Thank you for taking the time to write this review. We are not only passionate about delivering success to our customers but also in the best manner possible and it’s always lovely to hear from clients we have succeeded for. Thank you for identifying Ed by name. It really does mean a lot to our people to receive positive feedback and you have my assurance that once identified the member of staff together with their line manager will receive a copy of your kind comments. Ed was delighted to read your appreciation of his efforts. Warm Regards – The Express Estate Agency
  28. 4
    people found this
    helpful.

    A 5-star review by 'mary' 28/4/2014

    Branch:
    Peter House Oxford Street (Manchester) (Greater Manchester)
    Services:
    Sales (as a Vendor)
    Staff Member
    Suzanne
    Postcode
    wa5
    Experience:
    Would you use the agent again? Yes
     
    Suzanne

    I have recently sold my property with express estate agents. I originally put my house on the market at the beginning of august 2013. It was originally sold in october, unfortunately the chain collapsed and the sale fell through. It was really important that we sold fast. suzanne from express was very supportive and reassuring, she had viewers lined up very quickly. I am unsure if it was suzanne or another female member of staff, this individual was really helpfuh regards to finding a solicitor, advising on making sure we got quotes etc. Sounds Daft it hadn't occurred to me that fees vary... (read more)

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    Report Abuse 0 Uploads Agent Response & Comments (1)
    View All Comments (1)by Express Customer Care Team  15/05/2014

    Dear Mary, Thank you for taking the time to write this review. We are not only passionate about delivering excellent value for money but to do this in the best manner possible and it’s always lovely to hear from clients we have succeeded for. Thank you for identifying Suzanne and Kieran by name. It means the world to our people when they receive positive feedback. They were both delighted to read your appreciation of her efforts. Warm Regards – The Express Estate Agency
  29. 5
    people found this
    helpful.

    A 4-star review by 'tara curtis' 22/4/2014

    Branch:
    Peter House Oxford Street (Manchester) (Greater Manchester)
    Services:
    Sales (as a Buyer)
    Staff Member
    No staff selected.
    Postcode
    ct12
    Experience:
    Would you use the agent again? Yes
    Upload a reviwer profile image

    had a good experience with express they were very friendly helpful and professional would recommend and use them in the future

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    View All Comments (1)by Express Customer Care Team  15/05/2014

    Dear Tara, Thank you so much for taking the time to write such a great review. We are delighted that we have provided you with a friendly and helpful service. We are not only passionate about delivering success to our customers but also in the best manner possible and it’s always lovely to hear from clients we have succeeded for. Thank you for your recommendations they mean a great deal to us. Warm Regards - The Express Estate Agency
  30. 5
    people found this
    helpful.

    A 5-star review by 'N S S Perera' 17/4/2014

    Branch:
    Peter House Oxford Street (Manchester) (Greater Manchester)
    Services:
    Sales (as a Vendor)
    Staff Member
    Rebekah Griffith
    Postcode
    LU5
    Experience:
    Would you use the agent again? Yes
     
    Rebekah Griffith

    When express estate agents found a purchaser, Rebekah Griffiths, the sales progressor, who took over the sale of my property and from the beginning to end all relevant information were kept up to date at all times. Rebekah does possess fabulous communication skills and mannerism. Her telephone conversations were accurate, clear and very polite. whenever I encountered any obstacles I called Rebekah in seeking help and she was very quick on the phone to resolve number of issues with many other professionals such as solicitors, because she is a knowledgeable expert in this field who is capable of using her discretion, then I realized Rebekah Griffiths got brilliant problem solving skills. Rebekah was very kind and she understands family disputes, difficult situations, how to tackle them to help and if she were not at her desk, she would always call me back to give latest updates on the sale, that is what I call professionalism because she is the employers' dream. Unfortunately the sale did not go through in the end

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    Report Abuse 0 Uploads Agent Response & Comments (1)
    View All Comments (1)by Express Customer Care Team  15/05/2014

    Thank you for taking the time to write this wonderful review and for identifying Rebekah by name. It really means a great deal to our teams to receive such positive feedback on their performance. Please be assured that Rebekah and her line manager have received a copy of your kind comments. So often I hear our people say “I was just doing my job" when they receive recognition of their actions, but I know that Rebekah takes a huge amount of pride in providing outstanding customer service, and has enjoyed reading your appreciation of her efforts. Thank you for your kind words they mean a great deal to us. Warm Regards – The Express Estate Agency