Express Estate Agency
Express Estate Agency

Express Estate Agency

Agent rating: 4.3 out of 5.0 based on 456 ratings. This website contains 456 user reviews of Express Estate Agency.

  • Express Estate Agency has not joined our 'Transparent Agent' Scheme yet.

  • "If only I had known about this site before..." is the most common comment we get posted from reviewers that have had a bad experience. So in response, allAgents has introduced the "transparent agent" scheme to help identify agents that are open about independent customer feedback and have nothing to hide. The scheme is FREE to join and as an incentive, allAgents will provide them with FREE LANDLORD & VENDOR ENQUIRES.

    If however you do choose to use Express Estate Agency, please make them aware of the scheme and ask them to get in touch if they want to become a member. - Learn more about 'Transparent Agents'.

    Get a valuation from one of our 'transparent agents'.
Learn More   Hide  

Agent Overview

Express Estate Agency

Peter House Oxford Street
Manchester
Greater Manchester
M1 5AN

Contact Agent

Telephone: 0161 209 3161
Fax: 0161 209 3369

Update Branch Details

Add a New Branch

Update Branch Staff

Contact Express Estate Agency


Phone:   0161 209 3161

 

Filter Reviews

  • 5 Stars 324
  • 4 Stars 57
  • 3 Stars 10
  • 2 Stars 16
  • 1 Star 49

  • Recommended 384
  • Not Recommended 72
  • Sales (as a Vendor)233
  • Sales (as a Buyer)169
  • Sales (Prospective customer)48

  • Lettings (as a Landlord)0
  • Lettings (as a Tenant)0
  • Lettings (Prospective customer)3
  • Repair/Property Management0

  • They manage our building0
  • They are our factor0
  • They manage our estate0

  • They arranged our mortgage0
  • Re-Mortgages (Prospective Customer)0
  • Mortgages (Prospective Customer)0

  • Surveys0
  • Conveyancing1

Smartphone? Scan It!

google_qr

Print | Save

Ratings Widget


You can embed the above official allAgents Ratings widget on your own website! Just copy and paste the following code!

The default widget dimensions are width:250px; height:335px; But this can easily be tweaked by changing the numbers in the code.

This firm is ranked 1267 out of 13842 in the UK

Overall Customer Rating

4.30 out of 5.00

  • 384 recommend
  • 72 disapprove

Subscribe To Agent's RSS Feed Print Branch Report

This branch is also ranked:

3 out of 27
in the M1 League Tables
33 out of 301
in the Manchester League Tables
2430 out of 24327
in the UK

Agent Information

Times have changed for the better - you don't need to suffer the many failings of your traditional Estate Agent, there is now a unique and market-beating alternative to selling your home quickly for the best possible price, the Express Estate Agency™.

No photo or video of branch available

Registered With

  • The Property Ombudsman (Sales)
  • OFT

Areas Covered

Nationwide

Page last updated on: 30-May-2015 20:04:44

Customer Reviews  (Page 1 of 16)

  1. FEATURED REVIEW

    A 5 -star review by ''

    Branch:
    Peter House Oxford Street (Manchester) (Greater Manchester)
    Services:
    Sales (as a Vendor)
    Staff Member
    Liam O\'Meara
    Postcode
    PA16
    Sold Price
    £40000
    Experience:
    Would you use the agent again? Yes
    no photo
    Liam O'Meara

    After having had our house on the market for 18 months with limited viewing Liam took over looking after the sale and marketing. During the next 4 months he worked with us to close a sale. He was very honest upfront and the service felt personal, not transactional. He gave us alternative options that we could consider and arranged for us to speak with others who could support, I wish we could have his level of service from the start, Liam you truly are a credit to your company, if there is a recognition programme I would love to put your name forward, thank you for your support Catherine

    Was this review helpful?    Yes  
    Twitter  Facebook

     

    View All Comments (1)by Express Customer Care Team  18/05/2015

    Dear Catherine, Thank you so much for taking the time to write such a great review. We are delighted that we have provided you with such an excellent service and we do ensure that any team member who is mentioned is rewarded and recognised - so thank you. We are truly passionate about delivering success to our customers and it's always lovely to hear from clients we have succeeded for. So often I hear our people say I was just doing my job" when they receive recognition of their actions, but I know that Liam takes a huge amount of pride in providing outstanding customer service, and has enjoyed reading your appreciation of his efforts. Warm Regards – The Express Estate Agency
  2. FEATURED REVIEW

    A 5 -star review by ''

    Branch:
    Peter House Oxford Street (Manchester) (Greater Manchester)
    Services:
    Sales (as a Vendor)
    Staff Member
    Brad Craw, Michelle Kille
    Postcode
    M34
    Sold Price
    £30000
    Experience:
    Would you use the agent again? Yes
    no photono photo
    Brad CrawMichelle Kille

    I have never heard of Express Estate Agency, prior to selling my house. When I received a letter through the post by them, I did some online research and was so impressed by what I found, I did not hesitate in contacting them to arrange a valuation and subsequently went on the market with them.

    Throughout this entire process, I would like to single out praise for Brad Craw and also Michelle Kille. They have both kept in touch with me on a constant and consistent basis, and their work and professionalism is to exemplary. I cannot thank them both enough for all they have done for me, in helping me sell my property.

    As a relatively new estate agent, when compared to others, I personally feel that this agency is some much better than its competitors, having had experienced other estate agencies, and I would not hesitate to recommend them to anyone and everyone!

    Was this review helpful?    Yes  
    Twitter  Facebook

     

    View All Comments (1)by Express Customer Care Team  14/05/2015

    Dear Chris, Thank you so much for taking the time to write such a great review. We are delighted that we have provided you with such a memorable experience. We are not only passionate about delivering success to our customers but also in the best manner possible and it's always lovely to hear from clients we have succeeded for. It really does mean a lot to our team to receive such positive feedback and you have my assurance that once identified the member of staff together with their line manager will receive a copy of your kind comments. Brad and Michelle were both delighted to read your appreciation of their efforts. Thanks again for your kind words and your recommendations they mean a great deal to us. Warm Regards - The Express Estate Agency
  3. FEATURED REVIEW

    A 5 -star review by ''

    Branch:
    Peter House Oxford Street (Manchester) (Greater Manchester)
    Services:
    Sales (as a Buyer)
    Staff Member
    Lucy Brabin
    Postcode
    ll15
    Sold Price
    £168000
    Experience:
    Would you use the agent again? Yes
    no photo
    Lucy Brabin

    Lucy handled the purchase of my property extremely well - offering a personal and professional service.

    The transaction was difficult due to complications caused in the sale of my own house, however Lucy did a great job of handling this from both the seller's side and ours. I found Lucy very knowledgeable and always available to offer advice and made the purchase as easy as was possible for us.

    Was this review helpful?    Yes  
    Twitter  Facebook

     

    View All Comments (1)by Express Customer Care Team  27/04/2015

    Dear Alex, Thank you so much for taking the time to write such a great review. We are delighted that we have provided you with such personal and professional service. We are not only passionate about delivering success to our customers but also in the best manner possible and it's always lovely to hear from clients we have succeeded for. Thank you for your kind words about Lucy she was delighted to read this. Warm Regards - The Express Estate Agency
  4. FEATURED REVIEW

    A 5 -star review by ''

    Branch:
    Peter House Oxford Street (Manchester) (Greater Manchester)
    Services:
    Sales (as a Buyer)
    Staff Member
    Victoria Smith, Nadia
    Postcode
    Ba3
    Sold Price
    £127000
    Experience:
    Would you use the agent again? Yes
    no photono photo
    Victoria SmithNadia

    First point of call was Nadia, received excellent service and quick call backs. I was sceptical of Express but was impressed after dealing with her. After purchase was agreed we were passed to Victoria Smith who was an absolute God send!!! Far more helpful, professional and competent that our solicitor! If it wasn't for her, completion would have taken forever or everything would have fallen through. Can't fault them, happy and impressed.

    Was this review helpful?    Yes  
    Twitter  Facebook

     

    View All Comments (1)by Express Customer Care Team  22/04/2015

    Thank you so much for taking the time to write such a great review. We are delighted that we have provided you with such an excellent service. We are not only passionate about delivering success to our customers but also in the best manner possible and it's always lovely to hear from clients we have succeeded for. So often I hear our people say I was just doing my job" when they receive recognition of their actions, but I know that Victoria and Nadia both take a huge amount of pride in providing outstanding customer service, and have enjoyed reading your appreciation of their combined efforts. Warm Regards – The Express Estate Agency Thank you for your kind words and recommendations they mean a great deal to us. Warm Regards - The Express Estate Agency
  5. FEATURED REVIEW

    A 5 -star review by ''

    Branch:
    Peter House Oxford Street (Manchester) (Greater Manchester)
    Services:
    Sales (as a Vendor)
    Staff Member
    Lucy Brabin
    Postcode
    YO17
    Experience:
    Would you use the agent again? Yes
    no photo
    Lucy Brabin

    I was impressed by the service given by Express, someone available 7 days a week and if I was unable to speak with a specific person they always called back.
    I had many more viewings than through my local agent.
    Once I had accepted an offer I was given the name of a staff member in the progression team, Lucy was always helpful and answered my questions, reassuring me that she would monitor and ensure things were done I my behalf.

    Was this review helpful?    Yes  
    Twitter  Facebook

     

    View All Comments (1)by Express Customer Care Team  24/04/2015

    Dear Linda, Thank you so much for taking the time to write this wonderful review and for identifying Lucy by name. It really does mean a such lot to us to receive positive feedback. Lucy and her line manager have received a copy of your kind comments and Lucy was delighted to read your appreciation of her efforts. Warm Regards – The Express Estate Agency
  6. A 4 -star review by ''

    Branch:
    Peter House Oxford Street (Manchester) (Greater Manchester)
    Services:
    Sales (as a Vendor)
    Staff Member
    Connie Ramplin
    Postcode
    SA31
    Sold Price
    £173000
    Experience:
    Would you use the agent again? Yes
    no photo
    Connie Ramplin

    I found the Connie to be polite and curteous at all times. 'She constantly kept me up to date with progress and as it came towards completion acted as go between myself and the buyer very well.

    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  7. A 5 -star review by ''

    Branch:
    Peter House Oxford Street (Manchester) (Greater Manchester)
    Services:
    Sales (as a Vendor)
    Staff Member
    Michelle Kille
    Postcode
    l35
    Sold Price
    £48000
    Experience:
    Would you use the agent again? Yes
    no photo
    Michelle Kille

    absolutely fantastic service couldn't recommend them enough very professional from start to finish
    a very emotional sale for myself and it was handled with upmost care and consideration from them
    I would definitely use them again

    Comments on the Agents fees

    “THOUGHT THEY WERE A BIT DEAR AT IRST BUT THE LEVEL OF SERVICE I GOT WAS EQUAL TO THE FEES”


    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  8. A 4 -star review by ''

    Branch:
    Peter House Oxford Street (Manchester) (Greater Manchester)
    Services:
    Sales (as a Vendor)
    Staff Member
    vicky smith
    Postcode
    SE18
    Sold Price
    £179000
    Experience:
    Would you use the agent again? Yes
    no photo
    vicky smith

    Vicky Smith was very good and encouraged me despite the fact that I wanted to pull away from the selling of the property. The buyer slowed down a lot but in the end the property was sold,

    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  9. A 5 -star review by ''

    Branch:
    Peter House Oxford Street (Manchester) (Greater Manchester)
    Services:
    Sales (as a Buyer)
    Staff Member
    Victoria Smith
    Postcode
    LA14
    Sold Price
    £147000
    Experience:
    Would you use the agent again? Yes
    no photo
    Victoria Smith

    W can definitely recommend Express Estate Agency to other customers. As first time buyer I wasn't very familiar with all procedures when buying a house but with their help - specially Victoria - all went quick and smooth. Thank you very much!

    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  10. A 5 -star review by ''

    Branch:
    Peter House Oxford Street (Manchester) (Greater Manchester)
    Services:
    Sales (as a Buyer)
    Staff Member
    Victoria Smith
    Postcode
    m38
    Sold Price
    £70000
    Experience:
    Would you use the agent again? Yes
    no photo
    Victoria Smith

    Faboulos service to me the buyer - very much appreciated the input they gave and regular updates - ever though I was not paying their fees - they treated us very well throughout and help unblock some of the simple problems that get in the way

    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  11. View All Comments (1)by Express Customer Care Team  22/04/2015

    Thank you so much for taking the time to write such a great review. We are delighted that we have provided you with such a memorable service. We are not only passionate about delivering success to our customers but also in the best manner possible and it's always lovely to hear from clients we have succeeded for. Thank you for your kind words they mean a great deal to us. Warm Regards - The Express Estate Agency
  12. A 4 -star review by ''

    Branch:
    Peter House Oxford Street (Manchester) (Greater Manchester)
    Services:
    Sales (as a Buyer)
    Staff Member
    Lucy Brabin
    Postcode
    CH8
    Sold Price
    £71000
    Experience:
    Would you use the agent again? Yes
    no photo
    Lucy Brabin

    Lucy was excellent in her dealings with me as a buyer. I got a mortgage with my own bank and all was going well, including the date for the evaluation, when the bank dropped me in it and denied me a mortgage. Lucy was sympathetic and acknowledged that it was not my fault. I then got a mortgage with a different bank and so the sale was back on. She was so nice to deal with and the sale went through efficiently and professionally. I would definitely deal with this company and Lucy again (although I am very happy in my new home and don't think I will be moving anytime soon). Thanks, Lucy!

    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  13. View All Comments (1)by Express Customer Care Team  22/04/2015

    Thank you so much for taking the time to write such a great review and welcome to your new home. We are passionate about delivering success to our customers in the best manner possible and it's always lovely to hear from clients we have succeeded for. It really does mean a lot to our team to receive such positive feedback and you have my assurance that once identified the member of staff together with their line manager will receive a copy of your kind comments. Lucy was delighted to read your appreciation of her efforts. Thanks you for your kind words and future recommendations they mean a great deal to us. Warm Regards - The Express Estate Agency
  14. A 5 -star review by ''

    Branch:
    Peter House Oxford Street (Manchester) (Greater Manchester)
    Services:
    Sales (as a Buyer)
    Staff Member
    Jessica Chandler
    Postcode
    No postcode selected.
    Experience:
    Would you use the agent again? Yes
    no photo
    Jessica Chandler

    I was the buyer for No20 Ashwall St Skelmersdale and was extremely pleased with Professional and enthusiastic response from Jessica Chandler with regards to the sale of the property and am greatful for all her help

    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  15. A 5 -star review by ''

    Branch:
    Peter House Oxford Street (Manchester) (Greater Manchester)
    Services:
    Sales (as a Buyer)
    Staff Member
    Lucy Brabin
    Postcode
    dy1
    Sold Price
    £1000000
    Experience:
    Would you use the agent again? Yes
    no photo
    Lucy Brabin

    excellent service from Liam and Lucy. rang with info when said they would and were always helpful when we had any problems. Buying and selling houses always a stressful experience but they took a lot of stress out of the equation, well done both.

    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  16. 2
    people found this
    helpful.

    A 2 -star review by ''

    Branch:
    Peter House Oxford Street (Manchester) (Greater Manchester)
    Services:
    Sales (Prospective customer)
    Staff Member
    No staff selected.
    Postcode
    SA19
    Experience:
    Would you use the agent again? No

    We expressed an interest in a property. We requested an appointment to view. We were 'allocated' a date and time which we informed the 'Senior Sales Negotiator' was unsuitable however we have not been offered an alternative.
    It now transpires that the property was withdrawn from sale some weeks before and our request for a viewing appointment was rejected. This company is NOT an Estate Agency in the accepted term, it is an advertising agency that seemingly has no facility to value a Property as a true Estate Agent might and it relies wholly upon a Vendor to manage viewings and the actual... (read more)

    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  17. A 5 -star review by ''

    Branch:
    Peter House Oxford Street (Manchester) (Greater Manchester)
    Services:
    Sales (as a Vendor)
    Staff Member
    sophie wilcock
    Postcode
    FK4
    Sold Price
    £69
    Experience:
    Would you use the agent again? Yes
    no photo
    Sophie Wilcock

    Sophie Wilcock kept me updated on progress and the whole transaction was completed in seven weeks.

    Sophie demonstrated excellent customer service.

    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  18. 1
    person found this
    helpful.

    A 1 -star review by ''

    Branch:
    Peter House Oxford Street (Manchester) (Greater Manchester)
    Services:
    Sales (as a Vendor)
    Staff Member
    No staff selected.
    Postcode
    Dh2
    Experience:
    Would you use the agent again? No

    I went with express agency because I heard so many good reports, they come out valued my house then started proses they emailed phoned me 2/3 time a day til the day went online (for sale) . After my house was up for sale on the Friday I heard nothin til the Monday & Andrew just talked a lot . I then took a good look at all photos & advert of my house as they never present me photo of my house. I was not happy with photos, they were blurry & she took a photo of the floor in the bathroom. So I rang & complained he said he would sort it & get someone back out to take photos.... (read more)

    What could Express Estate Agency do to change your mind??

    “nothing the service is so terrible”


    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  19. View All Comments (1)by Carley  19/03/2015

    A lovely lady called Philipa rang me days after writing this & put right all the wrongs & everything she said she would do she kept her promise. Happy with the service that they have giving me since writing this post but just sorry I had to write this to get my problem sorted out. A girl called sain is who I'm under now & she has went out her way to help get viewing .
  20. A 5 -star review by ''

    Branch:
    Peter House Oxford Street (Manchester) (Greater Manchester)
    Services:
    Sales (as a Buyer)
    Staff Member
    Charlotte Naylor, Lucy Brabin
    Postcode
    LA1
    Sold Price
    £90000
    Experience:
    Would you use the agent again? Yes
    no photono photo
    Charlotte NaylorLucy Brabin

    Charlotte and Lucy kept us informed and reassured throughout. The whole process was hassle free and quick. Thank you Express Estate Agents

    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  21. 1
    person found this
    helpful.

    A 5 -star review by ''

    Branch:
    Peter House Oxford Street (Manchester) (Greater Manchester)
    Services:
    Sales (as a Vendor)
    Staff Member
    Leanne Kearsley
    Postcode
    Bd6
    Sold Price
    £36000
    Experience:
    Would you use the agent again? Yes
    no photo
    Leanne Kearsley

    I swapped to express estate agency as the cottage wasn't selling, the staff from the beginning, were very friendly, efficient and professional.
    I was kept informed very regularly , the cottage sold very quickly and all the conveyancing was stressfree.
    It was a very good service and have recommended them to my daughter who is selling her flat.

    Comments on the Agents fees

    “HIGHER THAN OTHER AGENTS BUT SEEM TO GET MUCH QUICKER SALES”


    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  22. 1
    person found this
    helpful.

    A 5 -star review by ''

    Branch:
    Peter House Oxford Street (Manchester) (Greater Manchester)
    Services:
    Sales (as a Vendor)
    Staff Member
    sarah lapin, Lucy Brabin
    Postcode
    BB11
    Sold Price
    £69000
    Experience:
    Would you use the agent again? Yes
    no photono photo
    sarah lapinLucy Brabin

    Express Estate Agency come highly recommended from myself. From start to finish I found the whole team very helpful. When I recieved an offer on my property Sarah helped me achieve the price I was aiming for. Lucy was extremely helpful in keeping me informed with the progress of my sale. She involved myself and the buyers of my property to ensure the sale went through as quickly and as smoothly as possible. I would like to thank them for their support and hard work and would highly recommend Express Estate Agency for anyone wishing to sell a property.

    Comments on the Agents fees

    “THE FEES WERE REASONABLE COMPARED TO OTHER AGENCIES”


    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  23. View All Comments (1)by Express Customer Care Team  24/02/2015

    Dear Paula, Thank you so much for taking the time to write this review and for identifying Lucy by name. It really does mean a lot to our people to receive positive feedback and you have my assurance that Lucy's line manager has also received a copy of your very kind comments. Thank your for this and for your recommendations they mean a great deal to us. Warm Regards – The Express Estate Agency
  24. 1
    person found this
    helpful.

    A 5 -star review by ''

    Branch:
    Peter House Oxford Street (Manchester) (Greater Manchester)
    Services:
    Sales (as a Vendor)
    Staff Member
    Charlotte Mariner
    Postcode
    SA43
    Sold Price
    £150000
    Experience:
    Would you use the agent again? Yes
    no photo
    Charlotte Mariner

    Nothing was too much trouble for Charlotte who took over once Will had found the buyer. After a slight hiccup, not Charlotte's fault, with our buyer things were back on an even keel and Charlotte was always at the end of the phone to give helpful advice and her cheery disposition meant that whatever the 'problem' was she would always make us feel better. She was like a terrier in that she never let things slow down and kept on at both the buyer and his solicitors until contracts were actually exchanged last Friday. Due to move in 2 weeks and can't thank Charlotte enough for all her help over the last few months. Would certainly recommend EEA (and already have done)!

    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  25. View All Comments (1)by Express Customer Care Team  24/02/2015

    Thank you for taking the time to write this review. We were really pleased to hear you found us tenacious in our approach and that Charlotte helped you feel at ease. We are truly passionate about delivering an exceptional customer experience and we always enjoy reading positive reviews like this one. Thank you for identifying Lucy and Will by name. It really does mean a lot to our people to receive positive feedback and they have both been recognised for setting such a great example. They were both delighted to read your appreciation of their efforts. Warm Regards – The Express Estate Agency
  26. 2
    people found this
    helpful.

    A 5 -star review by ''

    Branch:
    Peter House Oxford Street (Manchester) (Greater Manchester)
    Services:
    Sales (as a Buyer)
    Staff Member
    Matthew , Charlotte Naylor
    Postcode
    CF37
    Sold Price
    £99000
    Experience:
    Would you use the agent again? Yes
    no photono photo
    Matthew Charlotte Naylor

    Couldn't have asked for a better, nor a more friendly service. Both Matthew and Charlotte were always ready to help, easy to deal with, and they progressed the deals rapidly. Would recommend to everybody.

    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  27. 1
    person found this
    helpful.

    A 5 -star review by ''

    Branch:
    Peter House Oxford Street (Manchester) (Greater Manchester)
    Services:
    Sales (as a Buyer)
    Staff Member
    Lucy Brabin
    Postcode
    M22
    Sold Price
    £158000
    Experience:
    Would you use the agent again? Yes
    no photo
    Lucy Brabin

    Overall an excellent service provided- Lucy our go to person at Express Estate Agent was fantastic!! Kept us in the loop with everything and as first time buyers she was very helpful with queries and questions that we had and was only a phone call or email away. We have had 2 failed experiences (not with Express Agents) were the sale didn't go through and one of which we had to wait 10 months due to some issues which resulted in us having to look elsewhere for another property. Thanks to Express Estate Agents, we finally found the perfect house and all we wanted was to get the keys! After a speedy sale, we are all ready to move into our first house and we couldn't be more thrilled! Thanks so much Express Estate Agents and Lucy you were wonderful!

    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  28. View All Comments (1)by Express Customer Care Team  24/02/2015

    Thank you for taking the time to write this wonderful review and for identifying Lucy by name. It really means a great deal to our teams to receive such positive feedback on their performance. Please be assured that Lucy and her line manager have received a copy of your kind comments. So often I hear our people say “I was just doing my job" when they receive recognition of their actions, but I know that Lucy takes a huge amount of pride in providing outstanding customer service, and has enjoyed reading your appreciation of her efforts. Thank you for your kind words they mean a great deal to us. Warm Regards – The Express Estate Agency
  29. A 5 -star review by ''

    Branch:
    Peter House Oxford Street (Manchester) (Greater Manchester)
    Services:
    Sales (as a Vendor)
    Staff Member
    Lucy Brabin, Will
    Postcode
    BN17
    Sold Price
    £111000
    Experience:
    Would you use the agent again? Yes
    no photono photo
    Lucy BrabinWill

    The agents were helpful and professional to the end. Will and Lucy kept me informed and reassured throughout. The whole process was hassle free and quick. Thank you Express Estate Agents.

    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  30. A 3 -star review by ''

    Branch:
    Peter House Oxford Street (Manchester) (Greater Manchester)
    Services:
    Sales (as a Buyer)
    Staff Member
    No staff selected.
    Postcode
    HD5
    Experience:
    Would you use the agent again? Yes

    With my family, I am currently in the potential process of buying a house through Express Estate agency in Huddersfield. There is a long way to go as of yet, but I am more than happy to review them to let others know how they perform.

    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  31. A 1 -star review by ''

    Branch:
    Peter House Oxford Street (Manchester) (Greater Manchester)
    Services:
    Sales (as a Vendor)
    Staff Member
    No staff selected.
    Postcode
    Ex16
    Sold Price
    £165000
    Experience:
    Would you use the agent again? No

    I have previously bought my property in 2013 with express agency and was satisfied. So I decided to sell my property with them. I will be honest they did not bring in many people. The member of staff who I was in touch with was rude and pushy.

    What could Express Estate Agency do to change your mind??

    “Manners from the agent and serving the vendor as I am your client. Additionally having a knowledge of the local market rater than relying on a database”


    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  32. View All Comments (1)by Express Customer Care Team  20/02/2015

    Thank you taking the time to write this review. It is always of great concern to us when customers show any dissatisfaction with the service they have received and of course we are disappointed to learn that you felt that the member of staff you dealt with was rude and pushy. However, it is always difficult to comment on specific cases via a forum so can I please encourage you to email the details to: customerfeedback@expressestateagency.co.uk so we can then look into the specifics of this case in more detail. Warm Regards - The Express Estate Agency
  33. A 5 -star review by ''

    Branch:
    Peter House Oxford Street (Manchester) (Greater Manchester)
    Services:
    Sales (as a Buyer)
    Staff Member
    Victoria Smith
    Postcode
    OX15
    Sold Price
    £3750000
    Experience:
    Would you use the agent again? Yes
    no photo
    Victoria Smith

    Very efficient service from Victoria Smith and all at Express - making a potentially complex house purchase simple and stress free. Wouldn't hesitate to recommend.

    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  34. 2
    people found this
    helpful.

    A 1 -star review by ''

    Branch:
    Peter House Oxford Street (Manchester) (Greater Manchester)
    Services:
    Sales (Prospective customer)
    Staff Member
    No staff selected.
    Postcode
    Ph
    Experience:
    Would you use the agent again? No

    Asked to view property. They said they would callback with viewing time - no callback til nxt day again took same details and said would call back with viewing time. Called back within 5 mins to say property sold. They hadn't checked file. 3 wks later property still for sale. Contacted again. Sale fell through and would arrange viewing. After having to callback have now said property is sold. Still on website and no way of contacting seller directly. It is absolute joke. All this waiting and given incorrect information. Sounds very underhand. I'm disgusted. Would stay well clear of this company.

    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  35. 1
    person found this
    helpful.

    A 2 -star review by ''

    Branch:
    Peter House Oxford Street (Manchester) (Greater Manchester)
    Services:
    Sales (Prospective customer)
    Staff Member
    Andrew Allen
    Postcode
    IP14
    Experience:
    Would you use the agent again? No
    no photo
    Andrew Allen

    very poor attempt to sell my property. Misleading photo's turned potential purchasers off. Made little attempt to sell the property at the agreed price, that they advertised as"reasonable". Had as many no shows as viewers. It was ,impossible to contact them,Nobody passes on messages or returns calls even after our contract with them expired and the house removed from the market they still advertised it on Right Move. A shambles.

    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  36. A 5 -star review by ''

    Branch:
    Peter House Oxford Street (Manchester) (Greater Manchester)
    Services:
    Sales (as a Vendor)
    Staff Member
    Becci Kennerley
    Postcode
    WV11
    Sold Price
    £125000
    Experience:
    Would you use the agent again? Yes
    no photo
    Becci Kennerley

    From the initial contact, the valuation and any other person there I have spoken to especially Becci Kennerley have all been very pleasant and helpful in everyway possible, keeping me in the loop and chasing solicitors. It has been a very pleasant way to sell the property and would recommend online selling as the way to go from sale to completion 6 weeks including the Christmas/New Year hols.
    Thank you all so much

    Comments on the Agents fees

    “I DID INITIALLY THINK FEE\'S WERE HIGH, BUT THE FACT THEY PROVIDE THE HOUSE DETAILS ONLINE, CHECK ALL PROSPECTIVE BUYERS AND THEIR ABILITY TO PAY THE PRICE AND MINE INCLUDED THE SOLICITORS FEE\'S TOO. SO VERY HAPPY INDEED SAVED ME A LOT OF WORK WELL DONE ALL.”


    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  37. A 5 -star review by ''

    Branch:
    Peter House Oxford Street (Manchester) (Greater Manchester)
    Services:
    Sales (as a Buyer)
    Staff Member
    Becci Kennerly
    Postcode
    Pl22
    Sold Price
    £245000
    Experience:
    Would you use the agent again? Yes
    no photo
    Becci Kennerly

    Becci made the process very easy and it felt like she was always at the end of the phone or only an email away, she never gave us any false hope and was always very honest about when things could/would be achieved by and always kept both myself and husband in the loop. Becci was eager to make the service as personable as possible which was a fantastic touch, for which both myself and my husband were grateful. Express made the buying process easy and straightforward. It was a pleasure to work with the whole express team and would recommend d to a friend

    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads