Express Estate Agency
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    Victoria Sinclair
Times have changed for the better - you don't need to suffer the many failings of your traditional Estate Agent, there is now a unique and market-beating alternative to selling your home quickly for the best possible price, the Express Estate Agencyâ„¢.


Areas covered
  • Nationwide

 
5 Star Review
Oct 25,2015
Minithumbup
By:
Oct 25,2015
Featured Review
0 people found
this helpful
Victoria was brilliant throughout the transaction. Always got back promptly when I requested a call, always cheerful and professional and nothing was too much for her. Would definitely recommend her to others. Thanks lots!!! Catherine and Joe xx...
read full review
Was this helpful? Yes
By: Express Customer Care Team
Oct 27, 2015
Thank you so much for taking the time to write this wonderful review and for identifying Victoria. It really does mean a such lot to us to receive positive feedback and Victoria and her line manager have both received a copy of your kind comments and were both delighted to read your appreciation of her efforts. Warm Regards – The Express Estate Agency....
5 Star Review
Oct 23,2015
Minithumbup
By:
Oct 23,2015
Featured Review
0 people found
this helpful
We recently (last Friday) purchased a property that was marketed by Express. Connie was our assigned case worker from offer through to completion. We found their service fantastic. A special thanks is owed by us to Connie who essentially helped to project manage our purchase for us as well as the seller she represented and her efforts reduced delays and brought about completion on time. She really put the leg work in to make everything go as smoothly as possible. Thank you so much....
read full review
Was this helpful? Yes
By: Express Customer Care Team
Oct 27, 2015
Thank you so much for taking the time to write such a great review. We are delighted to hear that Connie has delivered such a memorable service to you. We are not only passionate about delivering success to our customers but also in the best manner possible and it's always lovely to hear from clients we have succeeded for. Thank you for your kind words they mean a great deal to the whole team but to Connie specifically - she was thrilled. . Warm Regards - The Express Estate Agency....
5 Star Review
Sep 30,2015
Minithumbup
By:
Sep 30,2015
Featured Review
0 people found
this helpful
Lucy Brabin really stood out for me as she was working for the guy i bought from. She was courteous punctual and very professional. At the most stressful time of my life, she was calm and allayed all my fears. When my solicitor and my buyers solicitor were taking ages to sort my end of the chain, Lucy kept the pressure on with them while keeping my seller on side and holding the entire chain together. I have no doubt that without her professionalism, the sale would have collapsed. I am eternally...
read full review
Was this helpful? Yes
By: Express Customer Care Team
Oct 05, 2015
Thank you so much for taking the time to write such a great review. We are delighted to hear that we have delivered a great service. We are not only passionate about delivering success to our customers but also in the best manner possible and it's always lovely to hear from clients we have succeeded for. Thank you for your kind words they mean a great deal to the whole team but to Lucy specifically. Warm Regards - The Express Estate Agency....
5 Star Review
Oct 01,2015
Minithumbup
By:
Oct 01,2015
Featured Review
2 people found
this helpful
I was sceptical when approached by Express as their promises of a sale and their relatively higher sale fees did not give me much faith in a company I never heard of before. How wrong was I ! Within two weeks I received a call for a viewing which led to an offer for the full price of my home and finally the sale coming to a conclusion last week. Lucy Brabin kept me up to date on a regular basis on how the sale was progressing and the solicitors involved did their job brilliantly. Thank you Expre...
read full review
Comment on agent fees
Pricier than others quoted but they concluded a deal I was happy with and fulfilled a sale other estate agents failed to achieve so money well spent.
Was this helpful? Yes
By: Express Customer Care Team
Oct 05, 2015
Dear Sam, Thank you so much for taking the time to write such a great review. We are delighted that we have provided you with such a memorable service. We do ensure that any team member who is mentioned is rewarded and recognised - so thank you. We are truly passionate about delivering success to our customers and it's always lovely to hear from clients we have succeeded for. So often I hear our people say I was just doing my job" when they receive recognition of their actions, but I kn....
5 Star Review
Aug 07,2015
Minithumbup
By:
Aug 07,2015
Featured Review
0 people found
this helpful
Used express estate agency to purchase my house. Service was fantastic! Conniewas amazing, great communication skills and extremely efficient. Could not fault would defiantly recommend! An outstanding service!...
read full review
Was this helpful? Yes
By: Express Customer Care Team
Aug 10, 2015
Dear Kate, Thank you so much for taking the time to write such a great review. We are delighted that we have provided you with such a memorable experience. We are not only passionate about delivering success to our customers but also in the best manner possible and it's always lovely to hear from clients we have succeeded for. It really does mean a lot to our team to receive such positive feedback and you have my assurance that once identified the member of staff together with their line manag....
4 Star Review
Feb 11,2016
Minithumbup
By:
Feb 11,2016
0 people found
this helpful
Good service from Express. We received regular updates on the sale of our property. The sales progression team especially Becci Kennerly were excellent...
read full review
Was this helpful? Yes
5 Star Review
Jan 28,2016
Minithumbup
By:
Jan 28,2016
0 people found
this helpful
I recently sold my father-in-law's house through Express. The sale was handled in a very efficient and professional manner. Express made the whole experience much easier than I had been expecting. On reflection I wish I had used the in-house solicitors as this would have made communications even quicker. Thank you to all the staff involved with my sale. They took a lot of stress out of the process....
read full review
Comment on agent fees
Very competitive.
Was this helpful? Yes
5 Star Review
Jan 20,2016
Minithumbup
By:
Jan 20,2016
0 people found
this helpful
Naturally I was a little skeptical at first, as most of us are with any agent we are considering, but I was extremely happy with my experience. Everything worked really well and they, surprisingly, did what they promised! Yes, I started a little high and needed to temper my hopes a little, but this suited me, and after testing the market for a while and regularly receiving feedback from my able advisor, we finally received a lot of viewings and then quickly agreed a sale at a level higher than ...
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Comment on agent fees
Good.
Was this helpful? Yes
5 Star Review
Jan 15,2016
Minithumbup
By:
Jan 15,2016
0 people found
this helpful
I was very pleased with the level of service received when we purchase our house which was on the market with Express. They kept us well informed and quickly iron out any problems that arose. We had a few problems with the survey and Express helped to successfully negotiate with the sellers. If I move in the future I will use them...
read full review
Comment on agent fees
N applicable
Was this helpful? Yes
5 Star Review
Jan 12,2016
Minithumbup
By:
Jan 12,2016
0 people found
this helpful
Amazing! She has helped me so much, first time buying a property and Victoria made it so much easier. Thank you so so much! Victoria kept in contact and any questions I had never seemed any trouble and she would make me feel at ease. Defiantly made my first experience on the property ladder so much more enjoyable. Cant thank you enough....
read full review
Was this helpful? Yes
5 Star Review
Dec 18,2015
Minithumbup
By:
Dec 18,2015
0 people found
this helpful
We recently bought a property via Express Estate Agents, after a number of other properties fell through. The service we received from the whole team, and in particular Harley Spence, was fantastic. She was always easy to contact, and if unavailable she always called us back promptly. This made any queries or issues quick to resolve, and made the overall experience very pain-free! My partner and I have already said that if we were to sell the property we would definitely use Express to do so. T...
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Was this helpful? Yes
5 Star Review
Dec 05,2015
Minithumbup
By:
Dec 05,2015
0 people found
this helpful
Victoria smith acted in a very professional and freindly manor throughout the whole sales process and I would have no hesitation in recommending express estate agency and Victoria smith to to anyone looking to buy or sell their property....
read full review
Was this helpful? Yes
1 Star Review
Nov 30,2015
Minithumbdown
By:
Nov 30,2015
0 people found
this helpful
From the start your company seemed to be very professional until I was passed over to a lady that just wanted to knock the price down straight away without giving the property a chance which was quite disappointing, communication from yourselves was really poor as I negotiated a price with the buyer myself as if it was left to you I would have lost the sale. I was in contact then with the buyer so on the very few times that you contacted myself I already knew what you were going to tell me, it s...
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What agent could do to change your mind?
Was this helpful? Yes
5 Star Review
Nov 20,2015
Minithumbup
By:
Nov 20,2015
0 people found
this helpful
We received excellent care and service from Louise when we where selling are house with express estate agents. The level of care we received from Louise helped lower the stress levels of moving house....
read full review
Was this helpful? Yes
5 Star Review
Nov 14,2015
Minithumbup
By:
Nov 14,2015
0 people found
this helpful
Victoria Smith ensured that sale and after sales process for our property was concluded as swiftly as possible. She provided us with regular feedback on how the sales process was going. Communication from all Express staff that we dealt with was helpful and allowed us have an easy house move....
read full review
Was this helpful? Yes
5 Star Review
Nov 13,2015
Minithumbup
By:
Nov 13,2015
0 people found
this helpful
We were very happy with the service from Express and in particular from Victoria Sinclair and Harley Spence who were very helpful and efficient. Both kept me informed at all times and were happy to answer any queries we had Thank you very Much...
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Was this helpful? Yes
3 Star Review
Nov 06,2015
Minithumbup
By:
Nov 06,2015
0 people found
this helpful
My opinion of Express Estate agency was changed when Connie took over the conveyancing of my house. Always professional, always a joy to deal with, my experience improved immensely. She kept me informed at all times, chased all the aspects that needed chased, kept the whole sale moving, until completion, and then dealt with some other aspects that needed sorted. Express should be glad they have her, this review could have been a VERY different one..... Thanks Connie for your help...
read full review
Was this helpful? Yes
5 Star Review
Oct 25,2015
Minithumbup
By:
Oct 25,2015
0 people found
this helpful
Victoria was brilliant throughout the transaction. Always got back promptly when I requested a call, always cheerful and professional and nothing was too much for her. Would definitely recommend her to others. Thanks lots!!! Catherine and Joe xx...
read full review
Was this helpful? Yes
By: Express Customer Care Team
Oct 27, 2015
Thank you so much for taking the time to write this wonderful review and for identifying Victoria. It really does mean a such lot to us to receive positive feedback and Victoria and her line manager have both received a copy of your kind comments and were both delighted to read your appreciation of her efforts. Warm Regards – The Express Estate Agency....
5 Star Review
Oct 23,2015
Minithumbup
By:
Oct 23,2015
0 people found
this helpful
We recently (last Friday) purchased a property that was marketed by Express. Connie was our assigned case worker from offer through to completion. We found their service fantastic. A special thanks is owed by us to Connie who essentially helped to project manage our purchase for us as well as the seller she represented and her efforts reduced delays and brought about completion on time. She really put the leg work in to make everything go as smoothly as possible. Thank you so much....
read full review
Was this helpful? Yes
By: Express Customer Care Team
Oct 27, 2015
Thank you so much for taking the time to write such a great review. We are delighted to hear that Connie has delivered such a memorable service to you. We are not only passionate about delivering success to our customers but also in the best manner possible and it's always lovely to hear from clients we have succeeded for. Thank you for your kind words they mean a great deal to the whole team but to Connie specifically - she was thrilled. . Warm Regards - The Express Estate Agency....
5 Star Review
Oct 21,2015
Minithumbup
By:
Oct 21,2015
0 people found
this helpful
Express Estate Agency took over the sale of my parents' house from another agent. Very rapidly a number of potential buyers were found and an offer made and accepted. The process to completion was efficiently managed with frequent updates and clarifications to keep me informed throughout the process. This house had been on the market for over a year and was sold by Express in weeks. Although outside the usual terms of the agreement they handled the keys and organized viewings Well done eve...
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Was this helpful? Yes
By: Express Customer Care Team
Oct 28, 2015
Thank you so much for taking the time to write such a great review. We are delighted that we have provided you with a memorable service. We are not only passionate about delivering success to our customers but also in the best manner possible and it's always lovely to hear from clients we have succeeded for. Warm Regards - The Express Estate Agency....
5 Star Review
Oct 06,2015
Minithumbup
By:
Oct 06,2015
0 people found
this helpful
I was very impressed with the service I received from Express Estate Agents. Victoria kept me up to date every week on the progress of the sale even though our purchasers were a nightmare in delaying things on a regular basis. I never felt that anything was too much trouble and always felt a valued customer. I would definitely recommend the agency to friends and family. Thank you....
read full review
Was this helpful? Yes
5 Star Review
Oct 01,2015
Minithumbup
By:
Oct 01,2015
2 people found
this helpful
I was sceptical when approached by Express as their promises of a sale and their relatively higher sale fees did not give me much faith in a company I never heard of before. How wrong was I ! Within two weeks I received a call for a viewing which led to an offer for the full price of my home and finally the sale coming to a conclusion last week. Lucy Brabin kept me up to date on a regular basis on how the sale was progressing and the solicitors involved did their job brilliantly. Thank you Expre...
read full review
Comment on agent fees
Pricier than others quoted but they concluded a deal I was happy with and fulfilled a sale other estate agents failed to achieve so money well spent.
Was this helpful? Yes
By: Express Customer Care Team
Oct 05, 2015
Dear Sam, Thank you so much for taking the time to write such a great review. We are delighted that we have provided you with such a memorable service. We do ensure that any team member who is mentioned is rewarded and recognised - so thank you. We are truly passionate about delivering success to our customers and it's always lovely to hear from clients we have succeeded for. So often I hear our people say I was just doing my job" when they receive recognition of their actions, but I kn....
5 Star Review
Sep 30,2015
Minithumbup
By:
Sep 30,2015
0 people found
this helpful
Lucy Brabin really stood out for me as she was working for the guy i bought from. She was courteous punctual and very professional. At the most stressful time of my life, she was calm and allayed all my fears. When my solicitor and my buyers solicitor were taking ages to sort my end of the chain, Lucy kept the pressure on with them while keeping my seller on side and holding the entire chain together. I have no doubt that without her professionalism, the sale would have collapsed. I am eternally...
read full review
Was this helpful? Yes
By: Express Customer Care Team
Oct 05, 2015
Thank you so much for taking the time to write such a great review. We are delighted to hear that we have delivered a great service. We are not only passionate about delivering success to our customers but also in the best manner possible and it's always lovely to hear from clients we have succeeded for. Thank you for your kind words they mean a great deal to the whole team but to Lucy specifically. Warm Regards - The Express Estate Agency....
5 Star Review
Sep 24,2015
Minithumbup
By:
Sep 24,2015
0 people found
this helpful
Ted was very helpfull and i am very satisfied with his customer service skills. I would like thank him for his help...
read full review
Was this helpful? Yes
5 Star Review
Aug 07,2015
Minithumbup
By:
Aug 07,2015
0 people found
this helpful
Used express estate agency to purchase my house. Service was fantastic! Conniewas amazing, great communication skills and extremely efficient. Could not fault would defiantly recommend! An outstanding service!...
read full review
Was this helpful? Yes
By: Express Customer Care Team
Aug 10, 2015
Dear Kate, Thank you so much for taking the time to write such a great review. We are delighted that we have provided you with such a memorable experience. We are not only passionate about delivering success to our customers but also in the best manner possible and it's always lovely to hear from clients we have succeeded for. It really does mean a lot to our team to receive such positive feedback and you have my assurance that once identified the member of staff together with their line manag....
5 Star Review
Jul 26,2015
Minithumbup
By:
Jul 26,2015
0 people found
this helpful
Total professionalism and commitment from start to finish. They were in constant communication, and if they said they were going to do something, they always did it. Although being a long distance away, I felt it was a very personal service, and they always had the time to speak. Extremely pro-active. It was a pleasure to deal with the staff, and I would not hesitate to recommend them to others or use them myself again. Offer accepted within 8 days of going on the market. Well done Express, you ...
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Comment on agent fees
Slightly higher than others but well worth the extra considering the standard of service, and the rapid result.
Was this helpful? Yes
By: Express Customer Care Team
Aug 03, 2015
Thank you so much for taking the time to write such a great review. We are delighted to hear that we delivered on the promise. We are not only passionate about delivering success to our customers but also in the best manner possible and it's always lovely to hear from clients we have succeeded for. Thank you for your kind words they mean a great deal to the whole team but to Will and Louise specifically. Warm Regards - The Express Estate Agency....
5 Star Review
Jul 17,2015
Minithumbup
By:
Jul 17,2015
0 people found
this helpful
We had an offer on our house within a week of putting it on the market. Connie, who dealt with our case, was incredibly helpful and worked very hard in keeping everyone updated with how things were moving along. She was always cheerful and positive, and very professional. We were very pleased with how Express Estate Agency dealt with everything, and would very highly recommend them!...
read full review
Comment on agent fees
The fees were quite high, but worth it for the incredibly quick sale!
Was this helpful? Yes
By: Express Customer Care Team
Jul 20, 2015
Thank you so much for taking the time to write this wonderful review and for identifying Connie. It really does mean a such lot to us to receive positive feedback and Connie and her line manager have both received a copy of your kind comments and were both delighted to read your appreciation of Connie's efforts. Warm Regards – The Express Estate Agency....
5 Star Review
Jul 16,2015
Minithumbup
By:
Jul 16,2015
0 people found
this helpful
Lucy was fantastic, always great with updates so we knew what was happening and never felt we were left in the dark about the process, would definitely recommend both Lucy and Express and if needed would use them again in the future....thanks for all your help!...
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Was this helpful? Yes
5 Star Review
Jul 14,2015
Minithumbup
By:
Jul 14,2015
0 people found
this helpful
Express did a fantastic job at get my inherited property sold. they made what could have been a very distressing time easy. Kept up to date along the whole process. Professional and knew what they were talking about. Would recommend Express and would use them again....
read full review
Was this helpful? Yes
By: Express Customer Care Team
Jul 15, 2015
Thank you so much for taking the time to write such a great review. We are delighted that we have provided you with such a memorable experience. We are not only passionate about delivering success to our customers but also in the best manner possible and it's always lovely to hear from clients we have succeeded for. It really does mean a lot to our team to receive such positive feedback and all the team have been thrilled to read your kind comments. Warm Regards - The Express Estate Agency....
5 Star Review
Jul 10,2015
Minithumbup
By:
Jul 10,2015
0 people found
this helpful
Lucy was appointed as the Progressor, once the terms of purchase had been agreed. She was just BRILLANT. She respond to our queries and concerns in a prompt, professional and business like manner, even when conveying 'bad' news. She never failed to ring us back, usually within 2 hours with a response to our concerns. Well impressed with her service, pro-active attitude and customer care. Well done and thank you Lucy...
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Was this helpful? Yes
By: Express Customer Care Team
Jul 13, 2015
Dear Chris, Thank you so much for taking the time to write such a great review. We are delighted that we have provided you with such an excellent service and we do ensure that any team member who is mentioned is rewarded and recognised - so thank you. We are truly passionate about delivering success to our customers and it's always lovely to hear from clients we have succeeded for. So often I hear our people say I was just doing my job" when they receive recognition of their actions, but ....
5 Star Review
Jul 09,2015
Minithumbup
By:
Jul 09,2015
0 people found
this helpful
I am really grateful to Connie who made our move less painful. It turned out to be quite a long drawn out process but Connie kept us informed and up to date as often as she could. Thank you for all your hard work Connie, you were great xx...
read full review
Was this helpful? Yes
5 Star Review
Jul 07,2015
Minithumbup
By:
Jul 07,2015
0 people found
this helpful
Liam was excellent all through the process which was only three months. He kept in touch often, was always positive, and very pro-active on our behalf....
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Was this helpful? Yes
5 Star Review
Jun 28,2015
Minithumbup
By:
Jun 28,2015
0 people found
this helpful
We have recently purchased a property which was part of a large chain. Despite not being involved in our part of the chain Louise went above and beyond her duties to help us where our own estate agent and solicitors were failing us. We can honestly say she was the most helpful and professional person that we had the pleasure of dealing with in the entire process. Without her we would most likely still be waiting to exchange!...
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Was this helpful? Yes
By: Express Customer Care Team
Jun 29, 2015
Dear Greg and Emma, Thank you so much for taking the time to write such a great review. We are delighted that we have provided you with such a memorable experience. We are not only passionate about delivering success to our customers but also in the best manner possible and it's always lovely to hear from clients we have succeeded for. It really does mean a lot to our team to receive such positive feedback and you have my assurance that once identified the member of staff together with their l....
5 Star Review
Jun 22,2015
Minithumbup
By:
Jun 22,2015
0 people found
this helpful
Our house is a Victorian Farm house, and you either love or hate that period. Firstly the agents hired a pro photographer, which showed the house off very well. Liam our agent never gave up on us, always kept us up to date ringing with suggestions. Very impressed...
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Was this helpful? Yes
5 Star Review
Jun 16,2015
Minithumbup
By:
Jun 16,2015
0 people found
this helpful
I am very happy with Express and would recommend them to anyone. They do what they promise. Very very satisfied....
read full review
Comment on agent fees
The fees are a little high but they do what they promise.
Was this helpful? Yes
By: Express Customer Care Team
Jun 16, 2015
Dear Donna, Thank you so much for taking the time to write such a great review. We are delighted to hear that we delivered on the promise. We are not only passionate about delivering success to our customers but also in the best manner possible and it's always lovely to hear from clients we have succeeded for. Thank you for your recommendations they mean a great deal to us. Warm Regards - The Express Estate Agency....

About us



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
0 0 0 0 233 20 175 5 6 48

Job vacancies

Please see a list of jobs available

Review Statistics for Foxtons

Valuation and Fee Performance
71 % customers were satisfied with agent's fees 87 % accuracy of agent's valuations

Sales and lettings value statistics
Price range of properties sold by the agent Price range of properties rented by the agent
 
Minimum:83000 Minimum:275
Maximum:2370000 Maximum:12013

Review Summary

 
Total Reviews:764
Total Ratings:770
First Review:24/04/2007
Latest Review:30/04/2015
Overall Review Performance
 
Recommend:518
Disapprove:252
Satisfaction:68 %

 

Individual Services Review Performance
 
From Landlords From Tenants From Vendors From Buyers
 
Recommend:45 Recommend:166 Recommend:190 Recommend:78
Disapprove:38 Disapprove:137 Disapprove:14 Disapprove:5
Satisfaction:55 % Satisfaction:55 % Satisfaction:94 % Satisfaction:94 %

 
Surveys Conveyancing Lettings (Prospect) Sales (Prospect)
 
Recommend:0 Recommend:0 Recommend:21 Recommend:13
Disapprove:0 Disapprove:1 Disapprove:23 Disapprove:30
Satisfaction:- Satisfaction:0 % Satisfaction:48 % Satisfaction:31 %

 
They manage our building They are our factor They manage our estate
 
Recommend:0 Recommend:0 Recommend:0
Disapprove:2 Disapprove:0 Disapprove:0
Satisfaction:0 % Satisfaction:- Satisfaction:-

Agent Fees

Created at 1:00 AM 01/01/1970. Last updated at 1:00 AM 01/01/1970 by


Complaints Procedure

Express Estate Agency - Formal Complaints Procedure



Our complaints procedure can be found on our website, along with our customer charter. http://www.expressestateagency.co.uk/customercharter.html



If you have a problem relating to the service you have received, please discuss this at the earliest opportunity with one of our members of staff. Our aim is to deal with your problem with empathy, fairly and quickly. If you feel that the matter is not being resolved to your satisfaction, please ask to speak to the Manager of the department dealing with your enquiry. The Manager will try to resolve the matter on the day you raise your complaint, although whether this is possible will depend on the complexity of the complaint.

If the response by one of our Managers does not resolve the matter to your satisfaction, you can ask the Manager to refer the complaint to our Senior Manager, alternatively you can email us at this address: complaints@expressestateagency.co.uk.
Created at 6:00 AM 16/04/2013. Last updated at 6:00 AM 16/04/2013 by Express estate agency
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Peter House Oxford Street, Manchester M1 5AN
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