Enfields Estate Agents

Customer Reviews

show me only reviews from..

Please select.. Landlords Tenants Buyers Sellers No's Yes's

1. 

   A 1-star review by 'Harriet Graham' 23/1/2012

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   Today is 23/01/2012. I am one of three residents who moved out of a property in AUGUST 2011 and are STILL awaiting any response from our estate agent regarding our deposit despite our side of the DPS agreement being fulfilled MONTHS AGO. We are extremely dissatisfied with the service we have received both during and after our dealings with Enfields and do not hesitate to express our anger to any of your potential clients/landlords.

   Throughout our tenacy, we would often have groups of people turn up at the property when we were not warned of a viewing. We expressed at the beginning of the... (read more)
   

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (0)
   • Feature This Review
   
   
2. 

   A 5-star review by 'Allan Crockett' 24/12/2011

   Branch:

   51 London Road

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   Enfields London Road marketed a retirement flat on my behalf in Hill Lane Southampton. Throughout the whole process my enquiries were dealt with both professionally and efficiently.I also received regular calls keeping me informed of their progress.

   I was particularly impressed how Johnathan and his team remained motivated, selling a flat with a limited market in difficult times. I would not hesitate to use their services at any time in the future.

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (0)
   • Feature This Review
   
   
3. 

   A 5-star review by 'Myles1' 22/12/2011

   Branch:

   5-6 New Street

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   Just a note to wish you and the team a very peaceful and relaxing Christmas break. Also to wish all of you health, happiness and prosperity during 2011.

   Additionally a belated thank-you to you and the whole team for the efforts in the sale of our property in Basingstoke. It took a long time and I know that the distances involved and our personal circumstance made things a little complicated and difficult at times.

   In spite of all this the job was very professionally handled by your team to a successful conclusion. I found that the level of communication and openness was excellent and I felt the whole time that the sale was in very capable hands.

   I would not hesitate to use your services again or to recommend you to others.
   Kind Regards

   Myles.

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (0)
   • Feature This Review
   
   
4. 

   A 5-star review by 'Darren' 9/12/2011

   Branch:

   51 London Road

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   I found Jonathan Pinhorne to be most professional when guiding us through the selling process giving honest advice regarding both valuation and appraisal of the market. Despite some difficulties with the sale Jonathan remained positive and reassuring providing timely updates and responding well to questions. This professional attitude was reflected through out the team at London Rd who were responsive and helpful. I know that Jonathan and his team worked really hard to achieve the sale and a positive outcome and I could not recommend them more.

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (0)
   • Feature This Review
   
   
5. 

   A 5-star review by 'shw' 6/12/2011

   Branch:

   51 London Road

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   Efficient and friendly service. Was dynamic without being pushy. Felt confident that the right buyer(s) would be found. Always helpful when answering calls and emails.

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (0)
   • Feature This Review
   
   
6. 

   A 4-star review by 'JJ' 5/12/2011

   Branch:

   51 London Road

   Services:

   Sales (as a Buyer)

   Experience:

   Would you use the agent again? Yes

   Bought a property through them. Found they were good, they rang me at least once a week for an update (even if there was no news) and were prompt at ringing me back when I called them. The original house we had an offer in on was not proceeding and they were honest about the prospects so we pulled out.

   I will probably look into using them when I come to sell.

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (0)
   • Feature This Review
   
   
7. 

   A 1-star review by 'mousehunt' 2/9/2011

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   Enfields agents will not call you back when they say they will, you will leave several messages a day and get no answer, you will send emails and get no response!

   I moved out of my rented property a month ago, they have been avoiding my questions regarding the deposit, and tell me different things each time I phone!

   I would avoid this agent at all costs in the future.

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (0)
   • Feature This Review
   
   
8. 

   A 1-star review by 'Jo' 5/3/2011

   Branch:

   13 St Johns Centre Hedge End

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   Be warned don't use Hythe Southampton branch. Rented a filthy property out to us today even though we met with the estate agents and said that we would not rent it in the present condition. The owner of Enfields Jonathan showed us round and it was him we had the conversation with then today he said he didn't know who showed us round when I went to the branch today it was him. Asked for my money back he refused that's ok I will get more than the money he owes me in lost customers as I will be outside his shop any free time I get informing his customers of his so called customer service. What a bunch of cowboys.

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (0)
   • Feature This Review
   
   
9. 

   A 1-star review by 'happy tenant!!!' 23/2/2011

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   Don 't touch them with a barge pole. Checking out this week and told to cut the grass it's the end of February and pouring with rain and the grass is no more than inch high. don 't expect to get any maintenance done unless you get environmental health involved due to raw sewage coming out of broken toilet waste pipe. This company is only interested in taking your money and doing as little work as possible, they've obviously forgot that without people like us they wouldn't have a job.

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (0)
   • Feature This Review
   
   
10. 

    A 1-star review by 'mikka' 28/1/2011

    Branch:

    13 St Johns Centre Hedge End

    Services:

    Lettings (as a Tenant)

    Experience:

    Would you use the agent again? No

    
    
    
    
    User 'mikka' rated Enfields Estate Agents but did not write a review.

1. 1
   person found
   this helpful.
   

   A 1-star review by 'Unhappy 83' 28/9/2010

   Branch:

   5-6 New Street

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   I was highly disappointed with the service received by Enfields. We have now waited nearly 2 months for our deposit and have not received the letter to log onto the DPS website to retrieve it only to be told by Enfields there is nothing else they can do and be told by the DPS they cannot help us without a user ID which Enfields should supply. Terrible service with rude and pushy people working there that are only interested in the landlord and not the tenants. Our toilet smelt of sewage for 6 months and was only fixed after we threatened not to pay rent. Unsurprisingly at the time we were told there was nothing Enfields could do at the time and the onus was put on the landlord. It seems these agents are quick to place blame on others rather than coming up with solutions. Very unimpressed.

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (0)
   • Feature This Review
   
   
2. 

   A 1-star review by 'ali' 2/7/2010

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   Please be warned. 7 months with no heating/ hot water yet still told I had to pay full rent. Have now waited over 2 months for deposit back only to be told they don't know where it is/ who has it so I can't have it back until they have found it..

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (1)
   • Feature This Review
   
   
3. 

   A 1-star review by 'y.d' 7/1/2010

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   I am a first year student and have had nothing but trouble from these agents. They rented me an ex-brothel without my knowledge when I highly suspect they knew what it used to be. Terrifying with men coming to the door at night with four girls in the house. House is falling apart and poorly insulated - my breath turns to mist in my room. Very unwilling to fix things - the only thing that made them listen was threatening them with a lawyer.

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (0)
   • Feature This Review
   
   
4. 

   A 2-star review by 'happy_jack' 12/12/2008

   Services:

   Sales (Prospective customer)

   Experience:

   Would you use the agent again? No

   Probably the most expensive agent in Southampton. Incompetent and overly aggressive.

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (0)
   • Feature This Review
   
   
5. 

   A 1-star review by 'Kaz' 4/5/2008

   Services:

   Sales (Prospective customer)

   Experience:

   Would you use the agent again? No

   Unprofessional beyond belief - spend all their time slagging off other agents in the area. Try to poach clients from other agents even after sale agreed.

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (0)
   • Feature This Review
   
   
6. 

   A 5-star review by 'clara' 18/3/2008

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   I found them excellent so would have to disagree with the previous reviewer. They were proactive and aggressive exactly what is needed in the current climate. They told me they were the market leader in their town. I can well believe it!!

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (0)
   • Feature This Review
   
   
7. 

   A 1-star review by 'tpolm' 7/11/2007

   Branch:

   51 London Road

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? No

   A very poor estate agents who do nothing better than rip off innocent people and very bad customer focus. Enfields Residential Lettings are very teribble at looking after their customers. They should not be awarded at all. Avoid this agency at all costs!

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (0)
   • Feature This Review
   
   

Write a review