Duck and Hedges
based on 170 ratings. This website contains 165 user reviews of Duck and Hedges.
Branch Rankings
| This branch is ranked in the UK |
1034 out of 16712 |
| This branch is ranked in London |
230 out of 2932 |
| This branch is ranked in the SW4 area |
6 out of 25 |
Agent Information
Duck and Hedges
We're Duck and Hedges (not a bird and a bush but Wayne Duck and Greg Hedges, senior partners). We are local to Clapham Common and are a family run, independent lettings, management and niche sales agent. Being "Passionate Property Professionals'
Offices / Branches
- London - 71 South Side Clapham Common, Lambeth,
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- Update Agent details
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Click here and Join the 1000s of Delighted customers that have had success with our recommended agents. If however you do choose to use Duck and Hedges, please make them aware of the scheme and ask them to get in touch if they want to become a member. - Learn more about 'Transparent Agents'.
Customer Reviews (Page 6 of 6)
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2
people found
this helpful.
by 'duck n f' 8/1/2010
- Branch:
- 71 South Side Clapham Common
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Do not use this agency. I've got a million things I could say about them but I will keep it short.
Repairs. Upon moving in boiler was not working... this took 5 weeks to fix. The only reason it got fixed at all was because we were able to find out the direct number of the plumber they use. When we called him after 4 weeks of Duck and Heges saying they were on it he had no prior idea of the problem. Was fixed in a week after we contacted him personally and that was only because that was the waiting time on parts.
For some reason you stupidly sign up with this company check your... (read more)
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3
people found
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by 'Av' 20/11/2009
- Branch:
- 71 South Side Clapham Common
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
Do not use this company! They pressured us into signing forms prior to sending the Terms and Conditions. After signing they then said that we had to pay half to have credit checks done on all of us. When we said this wasn't part of the agreement they said that their contract says that other fees may come up through the Tenancy and they are allowed to request us to pay. We were told that we had to pay a total of 6 weeks rent which was 2 weeks as deposit and 1 month advance rent. When we received the contract they then said that we had to pay a total of 10 weeks and also extended the lease agreement we had made of 8 months to 9. We disagreed on this and said that due to all the inconsistencies we no longer wanted to deal with them or move into the property. They are refusing to refund our deposit and we are going to have to take legal action to get it back.
If there was a rating of no star that is what I would give them. Absolutely useless and unprofessional, they should be shut down.
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3
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by 'ih8badservice' 13/11/2009
- Branch:
- 71 South Side Clapham Common
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
I had an absolutely horrendous experience with Duck and Hedges and I now would not touch them with a barge pole. Some of their stuff were rude, extremely unproffessional in the way they organised themselves and spoke to people. I really was embarressed for them.
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3
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by 'gado gado' 10/11/2009
- Branch:
- 71 South Side Clapham Common
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
A dreadful experience with an agent that clearly does not have a clue. They tried to move people in early when other tenants already in situ, promised items I didn't have and then withheld paying the rent over to me for 4 months
The agent was incredibly rude and all info was passed onto ARLA who have no teeth at all. Legal action is what is needed. They should not be in business. Awful, awful. Not a redeeming feature about this experience
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3
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by 'Disappointed' 23/7/2009
- Branch:
- 71 South Side Clapham Common
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I rented a flat that was managed by Duck and Hedges, and can't explain how dire their service was. The keys I was supplied didn't fit the locks (so I had to get them recut, and send one on to DnH to replace their missing original, in the end at my own expense), they didn't return messages left on their emergency call out number, I pratically had to claw my deposit back from them...I could go on but won't, i'll merely say they're the worst agency i've ever had the misfortune of dealing with and hope that ARLA investigate them throughly before too many others suffer.
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3
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by 'pavlov's dog' 29/5/2009
- Branch:
- 71 South Side Clapham Common
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Duck & Hedges managed to move in two new tenants a WEEK before my flatmate and I were due to move out... Cue coming back from a day out with two strange men standing in the living room and all of our belongings piled up in one of the bedrooms.
This was the straw that broke a mangy camel of tenancy disasters. While our property wasn't 'managed' by D&H, the tenancy procedures (both beginning and end) were painful beyond belief.
The astonishing incompetence wasn't quite as hard to swallow as the rudeness that accompanied it. When showing around prospective tenants, the agents would barge in unannounced. They also lost their key and hounded us with calls throughout the day to demand we be in when it suited their house viewings.
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2
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by 'Freddie' 7/5/2009
- Branch:
- 71 South Side Clapham Common
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Helpful and friendly until contract is signed, then you will find them extremely unprofessional, ie, dont answer phones or reply to emails, takes up to two weeks to even sort out boiler issues in middle of winter and then they will send people in without your consent or permission when it suits them. As for their fees its daylight robbery and dont bank on getting back your deposit in a hurry, they will drag it out as long as possible in my case seven weeks, thats what left of it once they help themselves to unnecessary petty deductions, be warned people, very warned, i wish i had read some of these reviews before signing contract. I am so glad I am shot of them as they have caused me much stress and ripped me off with deposit. I am now in a much nicer place which i found through a very nice sympathetic agency with minimum fee and good supportive follow up so take heart Londoners there are good guys out there unlike the duck and hedges.
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by 'Duckshooter - Hedgecutter' 23/4/2009
- Branch:
- 71 South Side Clapham Common
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
User 'Duckshooter - Hedgecutter' rated Duck and Hedges but did not write a review. -
by 'Jim' 20/3/2009
- Branch:
- 71 South Side Clapham Common
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I'm quite shocked to see some of these reviews. I've had some very bad experiences with Estate Agents - Duck and Hedges are by no means the worst. I'm in a slightly different situation as the property found through D&H is managed by a very consciencious landlady so I don't have any experience of D&H as managing agents.
However, I must say that D&H went out of their way to find us a property matching our needs and processed the letting agreement in a week with very little trouble. I had no problem with their staff and all went well. In fact, they even dealt with a worried landlady who was double checking everything.
It sounds like some people have had a bad time, but some of the reviews sound a bit unfair.
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by 'thebeesknees' 17/3/2009
- Branch:
- 71 South Side Clapham Common
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
User 'thebeesknees' rated Duck and Hedges but did not write a review. -
1
person found
this helpful.
by 'Pleasant Suprise' 7/3/2009
- Branch:
- 71 South Side Clapham Common
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
After reading these reviews I planned to steer well clear of these guys, however, after calling a unmarked ad it turned out to be them, an as alot of the stuff i had seen so far had been such a let down I decided to go and have a look. After a little mix up with the meeting, I was shown round the flat to which I was annoyingly very interested in. This posed a dilemma. After a bit of thought I made the choice to go with it. The signing over process was not too bad and after a few well placed questions, all the info I required was fairly readily offered up, and done so in a courteous enough... (read more)
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by 'JaneLane' 24/2/2009
- Branch:
- 71 South Side Clapham Common
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I recently had some very minor maintenance work that needed doing in my flat - it was a five minute job that took nearly a month for the agents to sort out. However, it was not merely that they were sitting in their office twiddling their thumbs (although this did count for quite a large part of it) , when they bothered to do anything it took on the character of a total and utter cock up. I have never come across such an unfailing ability to take a request and strip away all the useful information that comes with it - never mind the fact that it ended up taking four weeks of this kind of carelessness and stupidity to see any results.
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by 'charlotte' 24/2/2009
- Branch:
- 71 South Side Clapham Common
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
To begin with we were very pleased with Duck and Hedges thay found us the perfect flat in the perfect area. We were sold the property at a price which included heating and hot water :-). We signed a holding contract and gave a deposit. The second amount of money then also came out, this was fine. We then organised a meeting to come and give all our information i.e bank statements, only to be informed that the property did not include heating or hot water at the price we had offered which was not discussed with us at the time of viewing, therefore they had miss-sold us the property.
So... (read more)
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by 'Nosferatu' 20/2/2009
- Branch:
- 71 South Side Clapham Common
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Appalling service. The whole company is disorganised and doesnt care about their clear lack of effort in resolving tenancy issues. I, like most others reviewing D&H, have never written about lettting agents before but was compelled to after months of them not resolving things like lack of running water, broken fittings and furnishings. We had issues throughout our tenancy and they were never efficient in resolving as well as being very difficult to talk to or even reply to emails. Got totally shafted with the deposit too, I'm thinkning of taking them to court so anyone else had the same experince we could team up?
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2
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by 'Greg' 16/2/2009
- Branch:
- 71 South Side Clapham Common
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
Terrrible service. incorrect bills, failure to return phone calls. Agressive when you go to their office, theatening behaviour.
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2
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by 'Richard' 3/2/2009
- Branch:
- 71 South Side Clapham Common
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I have never written an online review before but this company makes my blood boil.
We found the perfect flat in Clapham, which we're very happy with. It was a shame we had to deal with them.
We signed over a deposit, only to find lots of hidden fees were then put on top with no indicator given of such fees when we'd actually signed our money away. Moving in issues were: Not enough sets of keys, leaking sinks, changing the bank account the rent was to be paid into with zero warning and when we moved in the fridge and freezer were both broken. They took over a month to replace it,... (read more)
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by 'Disappointed' 8/12/2008
- Branch:
- 71 South Side Clapham Common
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Every dealing with Duck and Hedges has been met with rudeness, incompetence and inefficiency.
We encountered several problems when moving in, with extra fees and broken promises because the agent was 'new' and didn't realise despite us very clearly asking what the fees were (and having this in writing) - a complete bunch of lies to lock us into an 8 month contract.
Their property management service is a complete joke. It is absurd to pay £180 a year for the worst customer service I’ve experienced in my life. Every issue lodged is met with they 'can't get hold of the contractor' or they are 'very busy in the office'.
I would never normally actively discourage people from using a particular business; however, numerous dealings with this appalling agency have forced me to do so. Save yourself the frustration, avoid Duck and Hedges.
Was this review helpful? Yes
-
2
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by 'jprescott' 11/11/2008
- Branch:
- 71 South Side Clapham Common
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
Stay away from Duck and Hedges! They are the most incompetent bunch I have had the misfortune to deal with. Totally unprofessional, and good luck getting your money back in a timely fashion from them. Who knows, I may get a ‘copy and paste’ response too just like the other folks who’ve had the unpleasantness of dealing with them.
Was this review helpful? Yes
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2
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by 'Jim' 6/11/2008
- Branch:
- 71 South Side Clapham Common
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Incompetent.
Was this review helpful? Yes
-
2
people found
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by 'Not happy' 29/9/2008
- Branch:
- 71 South Side Clapham Common
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Totally useless and incompetent. I wish I had read the other online reviews first. I have never written an online review in my life, but felt it necessary. I would avoid them at all costs. I know estate agents don't have the best reputation for service, but this is new level. Admin team is impossible to get a hold off, are rude and unhelpful. They take no responsibility for the representations they make and hide behind the fine print. Without a doubt the worst experience I have had letting a place in London.
Was this review helpful? Yes
, they didn't return messages left on their emergency call out number, I pratically had to claw my deposit back from them...I could go on but won't, i'll merely say they're the worst agency i've ever had the misfortune of dealing with and hope that ARLA investigate them throughly before too many others suffer./&display=popup&link=http://www.allagents.co.uk/review/2617/&redirect_uri=http://www.allagents.co.uk/review/2617/ "Share on your Facebook Wall"){kind=logo}
 were painful beyond belief.
The astonishing incompetence wasn't quite as hard to swallow as the rudeness that accompanied it. When showing around prospective tenants, the agents would barge in unannounced. They also lost their key and hounded us with calls throughout the day to demand we be in when it suited their house viewings. /&display=popup&link=http://www.allagents.co.uk/review/2347/&redirect_uri=http://www.allagents.co.uk/review/2347/ "Share on your Facebook Wall"){kind=logo}
/&display=popup&link=http://www.allagents.co.uk/review/1988/&redirect_uri=http://www.allagents.co.uk/review/1988/ "Share on your Facebook Wall"){kind=logo}
 , when they bothered to do anything it took on the character of a total and utter cock up. I have never come across such an unfailing ability to take a request and strip away all the useful information that comes with it - never mind the fact that it ended up taking four weeks of this kind of carelessness and stupidity to see any results./&display=popup&link=http://www.allagents.co.uk/review/1933/&redirect_uri=http://www.allagents.co.uk/review/1933/ "Share on your Facebook Wall"){kind=logo}
. We signed a holding contract and gave a deposit. The second amount of money then also came out, this was fine. We then organised a meeting to come and give all our information i.e bank statements, only to be informed that the property did not include heating or hot water at the price we had offered which was not discussed with us at the time of viewing, therefore they had miss-sold us the property.
So obviously we were not happy and although we discussed this they would not budge. After having to give in to this point it came to the moving day. I arrived at the office to pick up the keys, my parents were traveling up from the south coast to help me move, only to find that we had been given 1 key, that is 1 key for two people and two front doors. So we could not enter the property without constantly buzzing up to the other flats and hoping they were in, this was less than satisfactory, we were told that they would call us back by 2pm which is the time that they closed on a Saturday, obviously we didn't hear anything. We moved on the Saturday and didn't actually get the other keys until the next Monday.
Luckily Duck and Hedges are not managing the property as I would not want to deal with all these problems throughout the whole tenancy and I am pleased to say that the landlors company is a pleasure to deal with./&display=popup&link=http://www.allagents.co.uk/review/1929/&redirect_uri=http://www.allagents.co.uk/review/1929/ "Share on your Facebook Wall"){kind=logo}
 - a complete bunch of lies to lock us into an 8 month contract.
Their property management service is a complete joke. It is absurd to pay £180 a year for the worst customer service I’ve experienced in my life. Every issue lodged is met with they 'can't get hold of the contractor' or they are 'very busy in the office'.
I would never normally actively discourage people from using a particular business; however, numerous dealings with this appalling agency have forced me to do so. Save yourself the frustration, avoid Duck and Hedges.
[[EDIT ORIGINAL END]]
Every dealing with Duck and Hedges has been met with rudeness, incompetence and inefficiency.
We encountered several problems when moving in, with extra fees and broken promises because the agent was 'new' and didn't realise despite us very clearly asking what the fees were (and having this in writing) - a complete bunch of lies to lock us into an 8 month contract.
Their property management service is a complete joke. It is absurd to pay £180 a year for the worst customer service I’ve experienced in my life. Every issue lodged is met with they 'can't get hold of the contractor' or they are 'very busy in the office'.
I would never normally actively discourage people from using a particular business; however, numerous dealings with this appalling agency have forced me to do so. Save yourself the frustration, avoid Duck and Hedges./&display=popup&link=http://www.allagents.co.uk/review/1605/&redirect_uri=http://www.allagents.co.uk/review/1605/ "Share on your Facebook Wall"){kind=logo}
