Douglas Allen Spiro
based on 18 ratings. This website contains 18 user reviews of Douglas Allen Spiro.
Agent Information
Douglas Allen Spiro
Douglas Allen Spiro is today one of the most recognised names in residential estate agency.
Offices / Branches
- Chelmsford - Cumberland House 129 High Street, Billericay,
- Chelmsford - 179 High Street, Epping,
- Ilford - 59b High Street Barkingside, Redbridge,
- Ilford - 384 High Road Woodford Green, Redbridge,
- Ilford - 102 High Road, Chigwell,
- Ilford - 2 Diggins Court 262 High Road, Loughton,
- Ilford - 191 Cranbrook Road Ilford, Redbridge,
- London - 14 Harbour Exchange Square Docklands, Tower Hamlets,
- London - 634/636 Mile End Road Bow, Tower Hamlets,
- London - 13 Kingsland High Street Dalston, Hackney,
- London - 160 High Street North East Ham, Newham,
- London - 52 High Street Wanstead, Redbridge,
- London - 1 Central Parade Hoe Street Walthamstow, Waltham Forest,
- London - 185A High Road Wood Green, Haringey,
- London - 227 Chingford Mount Road Chingford, Waltham Forest,
- Romford - 1185 High Road Chadwell Heath, Barking and Dagenham,
- Romford - 133A High Street Hornchurch, Hornchurch,
- Southend on Sea - 2 Ladygate Centre High Street, Wickford,
- Southend on Sea - 67 Southernhay, Basildon,
- View All Branches
- Update Agent details
Douglas Allen Spiro has not joined our 'transparent agent' scheme yet.
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Click here and Join the 1000s of Delighted customers that have had success with our recommended agents. If however you do choose to use Douglas Allen Spiro, please make them aware of the scheme and ask them to get in touch if they want to become a member. - Learn more about 'Transparent Agents'.
Customer Reviews
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2
people found
this helpful.
by 'Gill Parker' 31/3/2012
- Branch:
- 1 Central Parade Hoe Street Walthamstow
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
I spoke to an agent who said he was going to call me back in 15 minutes which he didn't.
So i gave it an 2 hours and called back and explained that i spoke to someone then the lady who i was speaking to was so rude to me i felt i was troubling her.
i thought to myself hold on one second I'm buying a property here and this lady is being so rude , so i told her I'm ending the call.
I think estate agents especially this one forget they are suppose to sell houses for their clients.
Was this review helpful? Yes
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2
people found
this helpful.
by 'Elizabeth' 5/3/2012
- Branch:
- 52 High Street Wanstead
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Very friendly and actually made my husband and I feel like friends without compromising professionalism.
Was this review helpful? Yes
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2
people found
this helpful.
by 'Mrs S' 28/2/2012
- Branch:
- 384 High Road Woodford Green
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
My daughter bought her home at Douglas Allen and got a personalised service with knowledgeable and efficient professionals who are aware of exactly what your needs are.
Was this review helpful? Yes
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3
people found
this helpful.
by 'Ms A' 16/2/2012
- Branch:
- 384 High Road Woodford Green
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
One of the best agents I have dealt with out of all the properties I have bought and sold. I have recommeded DA to friends due to the service I received from them
Was this review helpful? Yes
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3
people found
this helpful.
by 'Ms A' 15/2/2012
- Branch:
- 59b High Street Barkingside
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
Les at Barkingside is an attentive and well -versed Douglas Allen representitive whom is a credit to the company, Always professional and friendly pleasure to liase with.
Was this review helpful? Yes
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3
people found
this helpful.
by 'Ms A' 15/2/2012
- Branch:
- 59b High Street Barkingside
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
Les at Barkingside is an attentive and well -versed Douglas Allen representitive whom is a credit to the company, Always professional and friendly pleasure to liase with.
Was this review helpful? Yes
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1
person found
this helpful.
by 'Disappointed Customer' 4/2/2012
- Branch:
- 179 High Street
- Services:
- Sales (Prospective customer)
- Staff Member
- London London
- Staff Member
- London London
- Experience:
- Would you use the agent again? No
Whether you are a buyer or a seller I recommend you think twice before deciding to work with Douglas Allen.
We're a buyer with no chain and made the first offer on a property with Douglas Allen Epping which was rejected. Which was fine as it was a first offer. We told the agent we were very keen and to keep us informed of other offers, developments on the property. Three days later we visited Douglas Allen's office as we were passing to be told the property was sold!
The agent told us they thought we'd made a final offer - absolutely not the case. I couldn't have been more clear. It... (read more)
Was this review helpful? Yes
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2
people found
this helpful.
by 'Unhappy customer!!!' 21/1/2012
- Branch:
- 160 High Street North East Ham
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
What a mess..... I sent an email enquiry to this pathetic agent (Douglas Allen) for a sales valuation on my property 2 weeks prior to the date I wanted them to come around. To my disgust and disbeleif I wasn't called at any point to confirm the appointment after the initial booking and no particulars were sent through to my address. Furthermore I received a call from Douglas Allen on the day of the appointment confirming the appointment for the correct time BUT for a complete different property!!! So I called the local agent up myself to confirm the appointment and I was gobsmacked at the way the lady spoke to me telling me that there had been a misunderstanding of some sort and that they couldn't fit me in their diary for an appointment regardless of the fact that I had pre-booked this appointment. Well..........if you are wondering what happened next....... I just simply said FORGET IT and put the damn phone down.. NEVER will I use this agent again in my life, it was an absolute joke! I would NOT RECOMMEND using these pathetic, unorganised and disrespectful agents PLEASE DONT!
Was this review helpful? Yes
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3
people found
this helpful.
by 'Sajid' 22/12/2011
- Branch:
- 1185 High Road Chadwell Heath
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? No
I used the Chadwell Heath branch to sell my property. The manager is a complete joker. They are always telling lies and tried bullying me to sell the property to a person who was arraning mortgage and solicitors through them. They never returned the calls. I would suggest people to stay away from this agency.
Was this review helpful? Yes
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4
people found
this helpful.
by 'Pete' 5/9/2011
- Branch:
- 133A High Street Hornchurch
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
Douglas Allen of Hornchurch are one of 3 agents that I asked to value my daughters home with a view to selling it through one of them. The other 2 agents provided a valuation based on comparable properties, lists of which they brought with them, and have phoned me several times trying to persuade me by offering inducements, such as lower commission, to use their services. By contrast Dougls Allen did not bring along any comparables, saying the office computer was down, but nevertheless promised to phone me from home that evening or the next day at the latest. I had just redocorated the whole... (read more)
Was this review helpful? Yes
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by 'Molly' 21/7/2011
- Branch:
- 13 Kingsland High Street Dalston
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
Absolutely abysmal. So unprofessional. Lazy and don't give honest answers to questions. Made multiple viewings of a property without informing everyone this was going to happen. If I had a property to sell I would never never use this agent. I have worked as an estate agent so know that not all are like this but they give agents a very bad name.
Was this review helpful? Yes
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4
people found
this helpful.
by 'Raj' 22/6/2011
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
I recently sold my house in Barkingside and had been on the market with a small local agent for many months without any luck, I chose them because they were cheap but I soon found out why, I had no feedback very few viewings and no offers, I was considering changing agents when I had a knock on my door from Les the sales manager for Douglas Allen, he told me that he had recently sold three other properties in my area and that he would love to sell my home, I spoke to my partner and we agreed to give them a go, true to his word he managed to increase the viewing numbers massively and I was able to review all my feedback via there online feedback system (Which is fab), within about 3 weeks theyhad me 2 offers one of which was at the level I was hoping for and we completed the sale in 8 weeks without a glitch mainly because we used DA\'s solicitors which the buyer also used meaning it was very easy. I have now moved further in to essex and although I don\'t plan to move for many years when I do next move I will most defenitly be contacting my local Douglas Allen branch.
Was this review helpful? Yes
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by 'miziocat' 26/7/2010
- Branch:
- 67 Southernhay
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? No
I'm a seller not satisfied with the service provided by Douglas Allen Basildon.
Very unprofessional people, they never replied to any of my calls. Also a bad level of communication within the agency. When I reported or asked for something, they forgot and failed to report to Manager and/or other Members of staff, creating a chain of problems. Very poor quality customer care, stressfull experience.
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2
people found
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by 'Essex girl' 12/8/2009
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? No
Horrible experience, never returned the phone calls, once the offer has been accepted. I couldn't even see the property as they knew the offer was accepted and therefore didn't bother to invest their time with me. I have got two properties now, and I will never used them to let or sale them. I try to prevent as much as possible people to put their foot in there.
Was this review helpful? Yes
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1
person found
this helpful.
by 'mufc123' 23/2/2009
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
Never return phone calls, dont always put through offers to the vendors given by the customers.
Was this review helpful? Yes
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by 'mk' 3/11/2008
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
They're total jokers. Don't return telephone calls, don't bother to forward details that they promise you, and don't appear to have much knowledge of their own trade. Very impressed that they were able to dress themselves before I arrived at their branch. Goons.
Was this review helpful? Yes
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3
people found
this helpful.
by 'two cups' 6/4/2008
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Have to disagree, I used the Basildon Branch and they were excellent, very pro active, always got feedback, I had tried most other agents, and they were by far the best.
Was this review helpful? Yes
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by 'tiggy' 11/3/2008
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? No
Absolutley usless. Do not believe what they say. Tell you that they will sell it quick. They bully people to coming to view so most dont turn up. They reduced the price of my property without my authorisation. Then when I sold the 1st time they didn't even bother to tell me the chain had broken so it cost me lots of
Was this review helpful? Yes
 and after their initial offer the property went to best and final offers. At this stage the vendor actually asked Douglas Allen if they'd contacted us to check if we wanted to make another offer. They never did so the best and final offer only included one buyer. How ridiculous not to contact us when the vendor himself is even reminding Douglas Allen how to do their job.
In the end we were in a situation where Douglas Allen allowed us to gazump the other buyer as they knew they'd made a mistake, but by then it was too late as the vendor had committed to another buyer. The reality on both sides is the vendor would have made more money selling to us, and Douglas Allen have now cost us the best part of £100k from incompetence (as it's looking like that's how much extra we'll be forced to pay for other suitable properties). Needless to say they're very keen to find us a property now as we're chain free and a great buyer, but we'll never do business with them again.
It's not only their Epping branch. We had a bad experience selling our flat through another one of their branches. Over promise, under deliver and complete failure to respond to calls and communicate effectively. I'd strongly recommend using a couple of agents to sell and definitely avoiding Douglas Allen, whether buying or selling!/&display=popup&link=http://www.allagents.co.uk/review/18558/&redirect_uri=http://www.allagents.co.uk/review/18558/ "Share on your Facebook Wall"){kind=logo}
 for a sales valuation on my property 2 weeks prior to the date I wanted them to come around. To my disgust and disbeleif I wasn't called at any point to confirm the appointment after the initial booking and no particulars were sent through to my address. Furthermore I received a call from Douglas Allen on the day of the appointment confirming the appointment for the correct time BUT for a complete different property!!! So I called the local agent up myself to confirm the appointment and I was gobsmacked at the way the lady spoke to me telling me that there had been a misunderstanding of some sort and that they couldn't fit me in their diary for an appointment regardless of the fact that I had pre-booked this appointment. Well..........if you are wondering what happened next....... I just simply said FORGET IT and put the damn phone down.. NEVER will I use this agent again in my life, it was an absolute joke! I would NOT RECOMMEND using these pathetic, unorganised and disrespectful agents PLEASE DONT!/&display=popup&link=http://www.allagents.co.uk/review/17853/&redirect_uri=http://www.allagents.co.uk/review/17853/ "Share on your Facebook Wall"){kind=logo}
, within about 3 weeks theyhad me 2 offers one of which was at the level I was hoping for and we completed the sale in 8 weeks without a glitch mainly because we used DA\\\'s solicitors which the buyer also used meaning it was very easy. I have now moved further in to essex and although I don\\\'t plan to move for many years when I do next move I will most defenitly be contacting my local Douglas Allen branch./&display=popup&link=http://www.allagents.co.uk/review/10736/&redirect_uri=http://www.allagents.co.uk/review/10736/ "Share on your Facebook Wall"){kind=logo}
