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Dixons are the largest Estate Agency business in the Midlands with 35 branches. If you have logged on to find a property I hope you find our website helpful and please do feel free to contact any of my offices to get the very latest on new instructions and market conditions.



 
Feb 10,2016
Minithumbup
By:
Feb 10,2016
0 people found
this helpful
Very impressed with the service from Dixons, especially from Jessica Ali and her team. I rent 2 properties from them both times I was extremely impressed with their professional approach and attitude. Nothing was too much trouble and she was so enthusiastic and helpful compared to other estate agents I have dealt with. Her professional and friendly service made the process easy. Huge thanks to Dixons for their hard work and great service!...
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Comment on agent fees
Good on fees as well
Was this helpful? Yes
Jan 15,2016
Minithumbup
By:
Jan 15,2016
0 people found
this helpful
Ian Walker was extremely helpful in finding me the perfect buyer for my situation and very proactive. He answered all my questions quickly and efficiently. He also had a great friendly comforting voice (which is really reassuring). Always on hand to help, even on unsocial hours which was a real benefit to me. Would recommend him to all of my friends and family due to Ian being such a delight. He is a real credit to Dixons and I thank him extensively for all his help....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 13,2015
Minithumbdown
By:
Nov 13,2015
0 people found
this helpful
I put my house on the market with Dixon's they did not come back to me with feedback I had to chase them they did not do anything other than wanting to keep dropping the price of my house to sell it. I chose to take my house off the market for they was not doing much to sell it. Then one of the viewers approached me weeks after I had removed my house off the market and purchased my property 2 months after house removed off Dixon's website and they started harassing me for there fee even though t...
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What agent could do to change your mind?
Never contact me again
Comment on agent fees
The fee would be fine if they actually sold my house or did anything in regards to the sale but they did not that's like saying if a builder gives you a quote and starts the building but only does less than a quarter of the building and does nothing else they should receive the amount of money they quoted. I have only seen that you do nothing but harass people for money without doing the job.
Was this helpful? Yes
Nov 03,2015
Minithumbup
By:
Nov 03,2015
0 people found
this helpful
Fantastic first viewing conducted by Gemma, She was bubbly and professional and told us everything we needed to know about the property. She got excited for me when the offer was finally accepted which was nice to see! She also has texted me since asking how i am, which is great service. Whilst Gemma was out of the office i have been dealing with the Branch Manager Aimee who has also been fantastic, she has given me all the answers i need in regards to the morgage and explained the next steps! I...
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Comment on agent fees
not at this stage yet
Was this helpful? Yes
Oct 26,2015
Minithumbup
By:
Oct 26,2015
0 people found
this helpful
Dixons did a really excellent job from start to finish. They found a buyer within a week and, as the property was empty, the whole transaction was sorted within 2 months. Their staff were always helpful and there was good communication from them and their solicitors, who were extremely efficient. Many thanks for all your help, especially Andy and Dale....
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Was this helpful? Yes
Oct 09,2015
Minithumbdown
By:
Oct 09,2015
0 people found
this helpful
On 5.10.15 at 10am I arranged a viewing of a property in Hampton in Arden for 2.30pm same day. They said they also had a viewing booked same property at 12.30pm. We took time from work and travelled over 30 miles and were waiting outside the property from 2.05pm. At 2.15pm the Agents called to advise that the keys had not been returned to the office from the previous week-end and that it was impossible for the viewing to take place." When I challenged that account and asked how the 12.30pm ...
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What agent could do to change your mind?
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Sep 21,2015
Minithumbup
By:
Sep 21,2015
0 people found
this helpful
I decided to use Dixons to sell my property following a meeting with Sarah when viewing a property I was considering purchasing. Once the process had commenced I did find that I only had confidence in Sarah as opposed to other members of staff. I felt she was professional as well as putting you at ease and listening to her show prospective buyers around my property she took the time to get to know the property and the clients needs she was dealing with. She was always punctual for viewings. The ...
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Comment on agent fees
Dixon are more expensive than other agents in the area
Was this helpful? Yes
Sep 17,2015
Minithumbup
By:
Sep 17,2015
0 people found
this helpful
Sara was very efficient in finding the right type of properties for me to view during the sales process and I was very pleased with the recommendation she gave for the property that ended up becoming my new home. In all her communication with me was excellent and ensured for on time viewings and a good level of knowledge on the properties she showed me round. In general I was pleased with the service that she and other members of Dixons provided....
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Was this helpful? Yes
Sep 14,2015
Minithumbup
By:
Sep 14,2015
0 people found
this helpful
Dixons were very good at getting and managing viewings, even though the property was not listed on their website or Rightmove for a while. They were overly pushy on offers that we did not want to accept - and we have been proven right to not accept them as higher offers subsequently came in. The sales process was a little painful and Dixons did not manage it as well as they might, although once my wife started working closely with them things began to move better. We put three flats on the ma...
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Was this helpful? Yes
Sep 08,2015
Minithumbup
By:
Sep 08,2015
0 people found
this helpful
I found Sara professional, enthusiastic and straight forward to deal with. She moved things along quickly for me and was helpful in telling me what I could do with the property to maximise rent from it. She obviously knew the property and the market well to be able to help me. I would not hesitate to use Dixons again for buying or selling. She was really efficient and got back to me quickly with answers when I called - this is important to me...
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Comment on agent fees
Perfectly acceptable
Was this helpful? Yes
Sep 07,2015
Minithumbup
By:
Sep 07,2015
0 people found
this helpful
Due to a sellers decision to pull out at the last minute I was thoroughly disappointed and dishearten and almost in the verge of giving up the idea of buying a property in Birmingham. Sarah understood my plight and came to my rescue and helped me reverse my idea and ended up in purchasing the property of which I am now the proud owner Sara;s approach in the entire process is highly commendable .Sarah is always very polite and a good listener and successfully negotiated the sale ,making sure th...
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Was this helpful? Yes
Sep 02,2015
Minithumbup
By:
Sep 02,2015
0 people found
this helpful
Great service from the start Aaron had great customer service skills which put me at ease. I was given sound advice on my property. I was also given great advice and continued support from my mortgage advisor within Dixons. The after sales team Sam was a star.. dealing with my incompetent legal team (zahida was too). The branch manager kept me going too when I nearly lost my purchase (again down to my legal team). However we got there in the end. They are a wonderful team and I would recommend t...
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Was this helpful? Yes
Aug 26,2015
Minithumbdown
By:
Aug 26,2015
0 people found
this helpful
Atrocious service received here at Dixons in Selly Oak. The estate agent was all smiles and very quick to return emails when I hadn't yet made an offer, once I had she dropped off the radar and claimed to not have received the emails I sent..very annoying considering I was made homeless for a month while the sellers sorted out their side of the sale. I was also made to feel guilty when I called to ask for a reduction in the price following some results in the survey - I was told (rather coldly) ...
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What agent could do to change your mind?
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Jul 31,2015
Minithumbup
By:
Jul 31,2015
0 people found
this helpful
I am really impressed with the service from Dixons, especially from Jessica Key who helped us find our first home. Nothing was too much trouble and she was so enthusiastic and helpful compared to other estate agents I had dealt with. Her professional and friendly service made the process of buying a house a lot easier and she was punctual and helpful at every meeting. Huge thanks to Dixons for their hard work and great service!...
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Was this helpful? Yes
Jul 30,2015
Minithumbup
By:
Jul 30,2015
0 people found
this helpful
I just purchased my first house through dixons kingstanding. As i was a first time buyer I really didnt have a clue as to what I was doing. Sarah walked me through everything and was always there for me when I had any questions or problems, nothing ever seemed too much trouble. The service I received was brilliant. I know where to sell my house when we come to move on in a few years time....
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Was this helpful? Yes
Jun 21,2015
Minithumbdown
By:
Jun 21,2015
0 people found
this helpful
The worst letting agent I dealt with. They market properties with damp, will lie to you that they will treat the damp professionally. After you pay the agency fees they will do nothing and refuse to give you the money back so you have no chance but to accept a property with damp. I have a 8 month baby and I had to live in a flat with damp and a leaking ceiling for 6 months. They failed to deal with it and also refused to give me the deposit, because of damp, despite the fact they did not comply ...
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What agent could do to change your mind?
They could have stopped marketed properties with damp.
Was this helpful? Yes
May 19,2015
Minithumbdown
By:
May 19,2015
0 people found
this helpful
Very dissapointed with this estate agents,they never return your calls,they have sent out me text messages saying people where coming to view house,to which they never showed,at least six times,no feedback when they do,and after all the hard sell for me to go with them toi sell my property,they have not,kept to there end of the bargin,they have not once sent out anybody to show people around the house,i have had to do this,and when you do speak to someone on the phone they do not seem to know w...
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What agent could do to change your mind?
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May 15,2015
Minithumbdown
By:
May 15,2015
0 people found
this helpful
Absolutely terrible. Agreed a viewing 24 hours beforehand so my husband and I both arranged to take time off and car share which left me with no transportation for the day - but meant that my husband could have half day (he is self employed so this goes unpaid). Then they decide to call 2 hours before we are due to go to the viewing (my husband is on route to collect me) and cancel because the lady who was meant to be meeting us there can't be bothered to drop the keys back to the office afterwa...
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What agent could do to change your mind?
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Apr 21,2015
Minithumbdown
By:
Apr 21,2015
0 people found
this helpful
I had the full managed service as a landlord from this shower. When 1 tennant moved out I had to chase him for outstanding monies as the advice given was that hey couldn't do more than send letters. They arranged a full clean if the house as it was filthy & tried to charge me nearly £1000 for doing so. When I went to view the property post clean, no-one had been in at all. I complained to them but was then told that even though they had arranged the deep clean, I would have to speak ...
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What agent could do to change your mind?
Done the job that they were pair to do.
Was this helpful? Yes
Feb 03,2015
Minithumbdown
By:
Feb 03,2015
0 people found
this helpful
disrespectful, not understanding rude no information would never deal with them again, wish want same else, the girl that was dealing with my houses the worse ever, i would not use them ever again, not happy...
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What agent could do to change your mind?
Was this helpful? Yes
Nov 22,2014
Minithumbdown
By:
Nov 22,2014
0 people found
this helpful
They are the worst company that I have ever had the misfortune to deal with. On w/c 10th November I called a total of seven times and not once did I receive a response. The customer Service skills are none existent. Constantly having to chase for feed back, inquiring about viewings. In 14 weeks we only had 3 viewings. They have no communications skills what so ever. Photographs on the net where appalling, and I had to provide them with better ones, which they then removed without my permis...
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What agent could do to change your mind?
Tried doing their job would have been a good start!!!
Comment on agent fees
For the service I received, ie photographs, I took better on my phone and also had to provide them
Was this helpful? Yes
Oct 27,2014
Minithumbdown
By:
Oct 27,2014
0 people found
this helpful
I would never ever use this agency again, they are untrustworthy, unprofessional and extremely disorganised. I rent a property through them and have had no end of problems, avoid them at all costs....
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What agent could do to change your mind?
Act with integrity and respect their tenants.
Was this helpful? Yes
Sep 30,2014
Minithumbdown
By:
Sep 30,2014
0 people found
this helpful
Put my house on the market with this estate agent after falling for a very slick sales pitch. Rep did not mention that you could negotiate on the fee (have since found that this is possible to do). House then went on the market at £140k. After a few viewings (at which the estate agents did not bother to attend so I had to do all the viewings myself plus then had to chase the agents up for feedback as never bothered to contact me). After a couple of months of no offers I dropped the price to...
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What agent could do to change your mind?
The sales rep who initially comes out should have pointed out that there is room for negotiation on the fee - if a house price has to be dropped to gain a sale then Dixons should experience the same percentage drop as an incentive to get the seller the best price. The fact that the agency could not bother sending people out to any of the viewings yet still expect the same fee is also something that should be taken into consideration.
Comment on agent fees
Fees should be more negotiable and should reflect the final selling price as opposed to the initial selling price which the agent tends to pitch at too high a level in order to obtain the sellers business.
Was this helpful? Yes
Aug 27,2014
Minithumbup
By:
Aug 27,2014
1 people found
this helpful
I cannot rate Dixons Coventry highly enough. As first time buyers, we had very little understanding of the processes involved when purchasing a property. Dixons pro actively contacted us on a regular basis to provide us updates on the buying process. In addition, they consistently chased up both the vendor and the vendor's solicitors with regards to issues which were slowing up the transaction. This was particularly helpful, as towards the end of the buying process we were working to quite a tig...
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Was this helpful? Yes
Aug 25,2014
Minithumbdown
By:
Aug 25,2014
0 people found
this helpful
A complete nightmare. I too, had a 10x promise card which was broken several times, when complaining was told its not valid because they Do NOT sign them.....WHY GIVE them then? All in all you have no customer service.The contract was 20 weeks.They did sell s.s.t.c. having had no follow up I had to telephone Dixons to be told they had done their job and sold the property. NOT BAD £3000 for sticking a board up and advertising in the paper once.The sale dropped through...After a little investi...
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What agent could do to change your mind?
Was this helpful? Yes
Jul 28,2014
Minithumbdown
By:
Jul 28,2014
4 people found
this helpful
Avoid dixons Wolverhampton like the plague. They promise to phone you but never do. You go into the office and you have to deal with different people all the time. The problem is always down to someone else. Their incompetence has led to a young family with a 3 year old child having no possession and having to sleep on the floorwhile they wouldn't release a key where all their property was. The place is full of jobsworths and nobody is prepared to help you. Complete and utter waste of time...
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What agent could do to change your mind?
Was this helpful? Yes
Jul 22,2014
Minithumbdown
By:
Jul 22,2014
2 people found
this helpful
The team is very unprofessional. They never take phone, if you want them to call back they never did. When we call them again to discuss they just drop the phone unprofessionally. They were very rude to us. They took holding deposit without our consent and then told us that it is non refundable....
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What agent could do to change your mind?
Was this helpful? Yes
Jul 10,2014
Minithumbdown
By:
Jul 10,2014
1 people found
this helpful
When we decided to sell our house we had three local agents to give us an appraisal and valuation. Out of the three we were very impressed with Dixons and the Top Ten promises they make to you in relation to the sale of your house. We really did not have to give it much thought and decided to go with Dixons. The price they valued our house at ranged by £10,000.00. We put it on the market at the higher valuation. We were under no illusions that our property would not be an easy one to sell,...
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What agent could do to change your mind?
Was this helpful? Yes
Jun 30,2014
Minithumbdown
By:
Jun 30,2014
0 people found
this helpful
Just over 12 weeks ago we signed an agreement with Dixons Dudley after having them do an appraisal of the property.. We followed their advice to the letter in terms of the photos, recommended promotion and price. After three weeks with only one genuine viewing they then advised us to drop the asking price by 10% saying that there was no way that we would get the original asking price. Despite concerns, they indicates that doing this would likely lead to lots of viewings. To cut a long story s...
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What agent could do to change your mind?
Was this helpful? Yes
May 17,2014
Minithumbdown
By:
May 17,2014
0 people found
this helpful
Dixon estate agents are disgusting, informed me a month later after my buyer backed out, leaving me still paying for surveys & incurring other expenses after we lost our buyer, they have now blackballed my property because i had the nerve to complain about their service....
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What agent could do to change your mind?
nothing !
Was this helpful? Yes

About us



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
0 3 1 4 6 4 6 1 1 13

Job vacancies

Please see a list of jobs available

Review Statistics for Foxtons

Valuation and Fee Performance
71 % customers were satisfied with agent's fees 87 % accuracy of agent's valuations

Sales and lettings value statistics
Price range of properties sold by the agent Price range of properties rented by the agent
 
Minimum:83000 Minimum:275
Maximum:2370000 Maximum:12013

Review Summary

 
Total Reviews:764
Total Ratings:770
First Review:24/04/2007
Latest Review:30/04/2015
Overall Review Performance
 
Recommend:518
Disapprove:252
Satisfaction:68 %

 

Individual Services Review Performance
 
From Landlords From Tenants From Vendors From Buyers
 
Recommend:45 Recommend:166 Recommend:190 Recommend:78
Disapprove:38 Disapprove:137 Disapprove:14 Disapprove:5
Satisfaction:55 % Satisfaction:55 % Satisfaction:94 % Satisfaction:94 %

 
Surveys Conveyancing Lettings (Prospect) Sales (Prospect)
 
Recommend:0 Recommend:0 Recommend:21 Recommend:13
Disapprove:0 Disapprove:1 Disapprove:23 Disapprove:30
Satisfaction:- Satisfaction:0 % Satisfaction:48 % Satisfaction:31 %

 
They manage our building They are our factor They manage our estate
 
Recommend:0 Recommend:0 Recommend:0
Disapprove:2 Disapprove:0 Disapprove:0
Satisfaction:0 % Satisfaction:- Satisfaction:-

Agent Fees

Created at 1:00 AM 01/01/1970. Last updated at 1:00 AM 01/01/1970 by


Complaints Procedure

No procedure available.

Awards won by Dixons

allAgents gold medal
allAgents gold medal
allAgents gold medal

Individual Branch Awards

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Branch
20 Suffolk Street Queensway, Birmingham B1 1LW
(1)
Branch
95 Alcester Road, Birmingham B13 8DD
(0)
Branch
59 Alcester Road South, Birmingham B14 7JG
(0)
show all branches (35)
Branch
1 Sutton New Road, Birmingham B23 6TJ
(2)
Branch
9 Coleshill Road, Birmingham B36 8DT
(0)
Branch
4 Cross Lane, Birmingham B43 6LN
(4)
Branch
820 Kingstanding Road, Birmingham B44 9RT
(2)
Branch
31 High Street, Bromsgrove B61 8AJ
(0)
Branch
6 Chase Road, Burntwood WS7 0DP
(0)
Branch
67 High Green, Cannock WS11 1BN
(0)
Branch
159 New Union Street, Coventry CV1 2NT
(1)
Branch
23 Stone Street, Dudley DY1 1NT
(1)
Branch
77 High Street, Halesowen B63 3BQ
(0)
Branch
19 Oxford Street, Kidderminster DY10 1AU
(2)
Branch
19 Bore Street, Lichfield WS13 6LZ
(0)
Branch
508 Hagley Road West, Oldbury B68 0BZ
(0)
Branch
10 Church Green East, Redditch B98 8BP
(0)
Branch
127-128 Poplar Road, Smethwick B66 4AP
(0)
Branch
70 Poplar Road, Solihull B91 3AB
(5)
Branch
5 St. Johns Road, Stourbridge DY8 1EJ
(0)
Branch
46 Sheep Street, Stratford-upon-Avon CV37 6EE
(0)
Branch
87 Bolebridge Street, Tamworth B79 7PD
(2)
Branch
6 Bridge Street, Walsall WS1 1HP
(0)
Branch
53 High Road, Willenhall WV12 4JR
(0)
Branch
79 Darlington Street, Wolverhampton WV1 4JD
(5)
Acocks Green Branch
1201 Warwick Road, Birmingham B27 6RG
(0)
Castle Bromwich Branch
333 Chester Road, Birmingham B36 0JG
(0)
Dorridge Branch
3A Station Approach, Solihull B93 8JA
(0)
Harborne Branch
141 High Street, Birmingham B17 9NP
(6)
Kings Norton Branch
72 The Green, Birmingham B38 8RU
(1)
Northfield Branch
830 Bristol Road South, Birmingham B31 2NS
(0)
Perton Branch
16 Anders Square, Perton WV6 7QH
(0)
Selly Oak Branch
848 Bristol Road, Birmingham B29 6HW
(1)
Sheldon Branch
2221 Coventry Road, Birmingham B26 3EH
(0)
Yardley Branch
110-112A Church Road, Birmingham B25 8UX
(1)