David St James
based on 95 ratings. This website contains 95 user reviews of David St James.
Branch Rankings
| This branch is ranked in the UK |
1348 out of 16712 |
| This branch is ranked in London |
324 out of 2932 |
| This branch is ranked in the E3 area |
6 out of 29 |
Agent Information
David St James
DavidStJames are a young vibrant company with a fresh approach to property, who understand the pressures of living in this busy, exciting capital and are committed to delivering results. We are confident that with our knowledge, experience, reputation and diligence we can provide our clients with a first class service.
Offices / Branches
- London - 447 Roman Road Bow, Tower Hamlets,
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- Update Agent details
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Customer Reviews (Page 2 of 4)
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FEATURED REVIEW123
people found
this helpful.
expires 10/04/2013
by 'worst agents' 20/2/2012
- Branch:
- 447 Roman Road Bow
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Don't believe these false positive reviews. NEVER PAY THEM UP FRONT £500. Read the reviews below. What reputable estate agent demands £500 to secure a property? You collect all the offers the landlord makes a decision. They will try anything in the book to take your money. If you make a complaint they are just massively hostile towards you. Even the most reasonable queries.Have no dealings with these people.
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FEATURED REVIEW108
people found
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expires 10/04/2013
by 'TimB' 14/2/2012
- Branch:
- 447 Roman Road Bow
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
- Staff Member
- ryan morgan
- Staff Member
- david l
Do not do business with them, they will just take your money. If you were also a victim of DavidStJames and they still own you money please get in touch, we are going to sue them and make sure they close down.Was this review helpful? Yes
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FEATURED REVIEW108
people found
this helpful.
expires 10/04/2013
by 'Brijesh' 25/1/2012
- Branch:
- 447 Roman Road Bow
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
They ask you to put a holding deposit down on a property to get first refusal on it. They initally agree to whatever amount you quote. Like I was shown a flat which was displayed in gumtree to be 250PW. I told them that its too costly , so they told me make an offer. Which i did (210 PW). They pretend to talk to the landlord to make an offer. After few days they came back and told that Landlord has not accepted the offer and asked would i like to increase the offer, which I refused. They again pretend to call to put the offer to the landlord. Meanwhile you cannot canel the offer and they... (read more)Was this review helpful? Yes
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FEATURED REVIEW107
people found
this helpful.
expires 10/04/2013
by 'rc' 13/12/2011
- Branch:
- 447 Roman Road Bow
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
DO NOT PAY DAVID ST. JAMES OR THEIR AGENTS 500GBP DEPOSITS. It is impossible for me to differentiate David St. James agent (RM) from someone (who appears to have posted, or has had posted on his behalf, the 5-star ratings below which appear phony and are designed to pump him and push from sight the multitude of complaints about David St. James and their agents . RM exploited me for a 500gbp deposit money as a grabbing scheme for the agencies/his source of income. DO NOT FALL FOR THIS. He met me wearing a hooded sweatshirt, jeans and driving a grayish-silver BMW 1-series 2-door with gray... (read more)Was this review helpful? Yes
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FEATURED REVIEW112
people found
this helpful.
expires 10/04/2013
by 'Winston' 20/9/2011
- Branch:
- 447 Roman Road Bow
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
My two flatmates and I founds a rental property through DavidStJames, and proceeded to put down a deposit for the flat. Our first prboelkm arose when one particular housemate tried to pay the initial '£500 downpayment. She was informed a matter of days later that her card had been cloned, and it had to be cancelled. Fair enough, that could have been a coincidence. We then paid the full balance of our deposit/agency fee and first months rent within a matter of days, and were all set to move. The day before the move, we recieved a call to say the flat had fallen through, the current landlord... (read more)Was this review helpful? Yes
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114
people found
this helpful.
by 'Ragen' 1/3/2012
- Branch:
- 447 Roman Road Bow
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I'm Filing a lawsuit against David St James via NAEA and police office because of similar issue Winston had, we gave them 500£ as Viewing deposit!!!! and now after 30 days they are telling us that there is problem with lloyds bank transfer and Lloyds manager said its false. They also told me to shut up at their bow office and told me " We should not even let you in our office, you wasted our time !!! you need to deal with our office via email ". Ryan the office manager was very unhelpful and they don't treat the costumers well. i would never recommend this agent to anyone. 500£ wouldn't really bother me but lying or insulting does. i think they have a system of keeping holding deposits for longer than normal with the excuse of being able to hold the cash for 30 days (legally), but it is not stated on the paper you sign the first day. and they won't let you talk let alone making a complaint.
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7
people found
this helpful.
by 'Excellent Service' 29/2/2012
- Branch:
- 447 Roman Road Bow
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Excellent service, Ryan is certainly a driven individual who gets the job/task completed.
Polite, courteous and efficient; I’d would have no hesitation using his and the companies services again.
Kind Regards,
Anthony
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8
people found
this helpful.
by 'First Tiger Relocation' 28/2/2012
- Branch:
- 447 Roman Road Bow
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
Thank you for your assistance in my property search. I would like to express my sincere appreciation of your efforts. As a relocation agent I deal with hundreds of agents across London and the south east each year and can honestly say that the standards of local knowledge and professionalism is not particularly high. I was most impressed with the way in which Ryan Morgan represented your company and liaised with me. He was polite, knowledgeable and my client who is new to London even commented on this.
Keep up the good work.
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119
people found
this helpful.
by 'AVOID' 23/2/2012
- Branch:
- 447 Roman Road Bow
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Dealing with David St James was the worst experience ever. They treat their customers complaints with complete contempt, keeping your money for as long as they possibly can. Having waited 8 weeks for my money back after emailing accounts @ I finaly get a reply from the hostile owner. I've learnt a valuable lesson.
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5
people found
this helpful.
by 'vipul' 23/2/2012
- Branch:
- 447 Roman Road Bow
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Thank you for your help. You have been very professional, prompt and great to deal with. We are extremely satisfied with your service and we will be more than happy to recommend friends and colleagues to you (have already started as you know)
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6
people found
this helpful.
by 'AndyH' 20/2/2012
- Branch:
- 447 Roman Road Bow
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
My girlfriend and I used Ryan and David St James to help us find a flat in East Aldgate area. We found Ryan to be professional and very helpful throughout the whole process (which is a refreshing change to some other estate agents). We would have no hesitation in recommending him to others.
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6
people found
this helpful.
by 'Meg' 14/2/2012
- Branch:
- 447 Roman Road Bow
- Services:
- Lettings (as a Landlord)
- Staff Member
- Shabana Malik
- Experience:
- Would you use the agent again? Yes
Absolutely brilliant agency. They not only let my property in record time after having it on the market with another agent for a month. They increased the rent by 20 pounds per week and have already secured a let over the Olympic period for 4 times the normaly weekly rent. Great experience and a massive weight off my shoulders
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5
people found
this helpful.
by 'PeterG' 6/2/2012
- Branch:
- 447 Roman Road Bow
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
DavidStJames where absolute life savers. I was let down by a private landlord at the very last minute where he decided to move another tenant in because they had offered £10 a week more than me. He didnt even inform me until i turned up at the property and found someone else living there!!!
I ventured down Roman Road and came across DavidStJames who understood the pressure i was under. They showed me a property i loved at the right price and within 24 hours i was moved in.
Great work!! Life saver!!!
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4
people found
this helpful.
by 'caran' 30/1/2012
- Branch:
- 447 Roman Road Bow
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Perfect service. I have just moved from hong kong and I have no time to search for properties prior to my arrival. Sean listened to me showed me 3 flats of which I chose one and moved me in within 2 days. Great work and was always at the other end of the phone if I needed him.
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5
people found
this helpful.
by 'Andy' 26/1/2012
- Services:
- Lettings (as a Tenant)
- Staff Member
- Taylor Ryan
- Experience:
- Would you use the agent again? Yes
Thank you again for your help and thanks to the great services of your agency, i have now found a fantastic flat. Thank you again.
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5
people found
this helpful.
by 'Liz' 10/1/2012
- Branch:
- 447 Roman Road Bow
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
I thought your service was excellent, and one of the best we received from any estate agent. We really appreciated that you didn't put too much pressure on us, which would have made us think twice, and you paid a lot of attention to our individual situation. You also knew so much about the property and the area, and could answer all our questions. We would have been more than happy to take a property with David St James, had you had one in Bow Quarter.
All the best,
LizWas this review helpful? Yes
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6
people found
this helpful.
by 'Chris, Orchard Place' 23/12/2011
- Branch:
- 447 Roman Road Bow
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I have been a current tenant of David St James for over 6 months now.
Our dealings with our estate agent Ryan Morgan, can only be described as excellent. Although there was some initial problems and due to the landlord finding a better offer, the landlord cancelled the transaction.
As soon as we found out we could no longer move into our first choice, Ryan worked very hard to find us another property, which was even better than the first. After negoating the rent down for us, and always keeping in good communication with all 3 of us, we successfully moved in.
Although as with any... (read more)
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5
people found
this helpful.
by 'Tim' 14/12/2011
- Branch:
- 447 Roman Road Bow
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Both myself and my house mate (Craig) have been very happy with the service provided the members of staff at David St James. The service was very friendly and thorough and you were extremely helpful when responding to any questions we had both before and after we moved in to the property. I will definitely recommend David St James to any friends in the future.
Regards,Tim
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5
people found
this helpful.
by 'Adam' 12/12/2011
- Branch:
- 447 Roman Road Bow
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I would just like to state my pleasure in working with Ryan on the lettings deal for the property on Wick Road. Throughout the deal Ryan has shown excellent communication and a willing to get any required documents back both quickly and efficiently. Myself, Bradley and David have all commented on Ryan’s professionalism and transparency with high regards and we would strongly recommended both him and the company David St James to future colleagues and friends.
We each work for the estate agency Foxtons so it would be easy for us to see frailties of any kind and we are yet to see any. There is a temptation to recommend Ryan for a job with Foxtons however he seems to have a loyalty to your company plus he might affect our business!
Many thanks,
Adam
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91
people found
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by 'Victim' 12/12/2011
- Branch:
- 447 Roman Road Bow
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
DO NOT PAY DAVID ST. JAMES OR THEIR AGENTS 500GBP DEPOSITS. It is impossible for me to differentiate David St. James agent (RM) from a predatory sociopath (who appears to have posted, or has had posted on his behalf, the 5-star ratings below which appear phony and are designed to pump him and push from sight the multitude of complaints about David St. James and their agents for apparent fraud, scams and swindling of customers). RM aggressively and deceptively exploited me for a 500gbp deposit money as a grabbing scheme for the agencies/his source of income. DO NOT FALL FOR THE SCAM. He met... (read more)
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5
people found
this helpful.
by 'Bradley' 5/12/2011
- Branch:
- 447 Roman Road Bow
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
To whom it may concern,
Having recently agreed a rental through David St James I would like to say that the entire process has been a joy.
From the initial viewing Ryan Morgan, our agent, showed great professionalism and fantastic knowledge on the property, landlord and area. Both myself and my future housemates all work in the same industry and we have all commented on the quality of service we have received from both company and agent.
I would have no hesitation in recommending David St James, Esp. Ryan Morgan to any friends or colleagues looking for future rentals.
If there is any further information required please feel free to contact me at any time.
Many thanks and kind regards,
Bradley
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5
people found
this helpful.
by 'David Walsh' 29/11/2011
- Branch:
- 447 Roman Road Bow
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I must say that my house mates did most of the leg work in finding the flat, however on the occasion that we did meet to sign contracts I was very impressed by the organisation and efficiency of both Ryan Morgan and David St James.
The process was well managed and it has been a pleasure dealing with both yourself and the company and would not hesitate in recommending to others.Was this review helpful? Yes
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5
people found
this helpful.
by 'Alan Tomb' 1/11/2011
- Branch:
- 447 Roman Road Bow
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have been using them for a few years now and can safely say they are the best agent i have used in my 30 years in the property industry.
Pure class!
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5
people found
this helpful.
by 'Luff' 26/10/2011
- Branch:
- 447 Roman Road Bow
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Ryan was a great help and very professional.
Well done.
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4
people found
this helpful.
by 'Rob' 20/10/2011
- Branch:
- 447 Roman Road Bow
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I had a wonderful experience with David St. James estate agents. They immediately understood my needs and found me a rental property that exceeded my expectations. The follow up and process handling was superb and I would happily recommend them to my friends and colleagues
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101
people found
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by 'Anonymous' 12/10/2011
- Branch:
- 447 Roman Road Bow
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Do NOT EVER use these estate agents. Seriously. I have never come across a more incompetent bunch of people in my life. They refused to return a large amount of my money when I wouldn’t move in to a property which they had completely mis-advertised and was legally unsafe and then proceeded to shout and scream at me down the phone (when I could eventually contact them). I was unable to speak to a single person at the company who possessed any customer skills or intellectual ability. The way in which they speak to their customers is absolutely shocking. I honestly don’t understand how they’re still in business. Trust me – don’t go there!
They only have one star because its the minimum you can award.
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100
people found
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by 'mjjdw81' 6/10/2011
- Branch:
- 447 Roman Road Bow
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I had had mild trouble with a previous letting agent once before who said that they managed our property and just didn't want to know anything after our move in date. I knew nothing of David St James and regret not investigating beforehand now. I asked all the relevant questions that I failed to ask with the previous agency, trying to protect myself this time.
We were desperate at the time and unfortunately due to the time of year, there was a severe lack of flats on the market to let within our budget. When this one came up we had no choice but to snap it up.
When it came to conduct... (read more)
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98
people found
this helpful.
by 'Michelle' 2/10/2011
- Branch:
- 447 Roman Road Bow
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
David St James were highly inarticulate in relaying any information over to us, and there were lots of mysterious "meetings" wheever we tried to speak to the manager! They dragged their feet in returning a large sum of money to us, and exceeded the 10 day refund period considerably. This wouldn't have been so much of a problem, had they communicated with us in a more frequent and professional manner.
I would not recommend them to my worst enemy.
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5
people found
this helpful.
by 'DFaith' 2/10/2011
- Branch:
- 447 Roman Road Bow
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Wow I have read some of the reviews on this website and they don’t make DavidStJames sound good at all!!
To be honest as a business owner I also know that there is always two sides to every story. "It takes two to tango". Its also common knowledge that consumers only really come on websites like this when they are not happy with the service they receive, whether just or unjust and rarely come on is they are happy.
I have dealt with DavidStJames for a number of years now. We are an expert relocation company dealing with companies such as HSBC, RBS, Coca Cola etc and it has... (read more)
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98
people found
this helpful.
by 'steve' 26/9/2011
- Branch:
- 447 Roman Road Bow
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
First up, if you are a tenant then you should be aware that the check in/check out 'company' 'Impact Services' has a very close and unexplained (we questioned them many times but they failed to explain how this could happen) link with David St James. It's not very cleverly disguised (It used to say on the owners Linkedin page that he was the director of David St James and Impact Services until we questioned him about this). What they did to us is they failed to fix any of the problems with the property whilst we were tenants and then tried to charge us for the 'repairs' at the end of the... (read more)
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4
people found
this helpful.
by 'JD' 23/9/2011
- Branch:
- 447 Roman Road Bow
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I have recently accepted a job in London that was due to start in October but instead I was requested to start immediately. This meant I had to stay in temporary accommodation until I found a long term property. My girlfriend was also hoping to get a job in London so we set a budget of around £300-£350pw to look for a 1 bed flat. I quickly came into contact with one of DavidStJames' representatives Ryan, and requested to view one of their properties on Wednesday 14th September. Ryan actually viewed 5 properties with Ryan as they have a great selection of properties and placed an offer which was accepted. I have now signed my contract and moving in this weekend. In comparison to other agents i found them very approachable and always happy to help.
Was this review helpful? Yes
. They pretend to talk to the landlord to make an offer. After few days they came back and told that Landlord has not accepted the offer and asked would i like to increase the offer, which I refused. They again pretend to call to put the offer to the landlord. Meanwhile you cannot canel the offer and they threaten that you will loose the depost if you cancel. After all this drama they came back after a monthe saying that the landlord has got a better offer and I would get my money refunded.To get my deposit i need to mail the accounts team. They promise to pay your holding deposit back to you within 10 working days, which they dont. I have been waiting for over a month to get my deposits back. They dont respond to your mails and if you call them, they talk very rudely, including thier manager. They say that the accounts team donot have a phone and only way to get to them is via mail. I believe they donot have any property with them. After seeing two other review I am confident they are just here to make money by cheating and keeping the holding deposits. I would centrainly not recomend them. I am now going to sue them via the small claims courts./&display=popup&link=http://www.allagents.co.uk/review/18001/&redirect_uri=http://www.allagents.co.uk/review/18001/ "Share on your Facebook Wall"){kind=logo}
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=My two flatmates and I founds a rental property through DavidStJames, and proceeded to put down a deposit for the flat. Our first prboelkm arose when one particular housemate tried to pay the initial '£500 downpayment. She was informed a matter of days later that her card had been cloned, and it had to be cancelled. Fair enough, that could have been a coincidence. We then paid the full balance of our deposit/agency fee and first months rent within a matter of days, and were all set to move. The day before the move, we recieved a call to say the flat had fallen through, the current landlord was letting the existing tenants stay on. My first issue with the agency was; "why hadn;t they got some form of written and signed assurance from the landlord that they solely would let the flat". It turns out that they had failed to make him sign any terms of engagement. We were then required to put our belongings into storage and stay with friends, whilst the agency tried to help us find a new flat the next day (for much higher prices I might add). Luckily after just 2 days we were able to secure a flat independently, and had to loan the money from kind parents/extend overdrafts to put the new deposit/rent down. We promptly asked DavidStJames for our deposit/rent for the fallen flat to be refunded, and this is where the main debarcle began. We called everyday for two weeks trying to ascertain when the money would be returned (apparently 10 working days). We were fobbed off consistently, and seemingly lied to. Finally, after 15 working days and many strongly worded calls, they returned the money back onto our cards (c. '£1500 each), and sent us the receipts. The receipts were dated for that morning (when for the previous 10 or so days they had been telling us that they had already done the transfer and it was out of their hands). Just such blatant lying. A terrible experience, we felt very lucky that we were able tos ecure a new flat with other funds - for if we had relied on the money back from them for a new deposit we would have been stuffed!!/&display=popup&link=http://www.allagents.co.uk/review/12881/&redirect_uri=http://www.allagents.co.uk/review/12881/ "Share on your Facebook Wall"){kind=logo}
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=I'm Filing a lawsuit against David St James via NAEA and police office because of similar issue Winston had, we gave them 500£ as Viewing deposit!!!! and now after 30 days they are telling us that there is problem with lloyds bank transfer and Lloyds manager said its false. They also told me to shut up at their bow office and told me " We should not even let you in our office, you wasted our time !!! you need to deal with our office via email ". Ryan the office manager was very unhelpful and they don't treat the costumers well. i would never recommend this agent to anyone. 500£ wouldn't really bother me but lying or insulting does. i think they have a system of keeping holding deposits for longer than normal with the excuse of being able to hold the cash for 30 days (legally), but it is not stated on the paper you sign the first day. and they won't let you talk let alone making a complaint./&display=popup&link=http://www.allagents.co.uk/review/19968/&redirect_uri=http://www.allagents.co.uk/review/19968/ "Share on your Facebook Wall"){kind=logo}
/&display=popup&link=http://www.allagents.co.uk/review/19567/&redirect_uri=http://www.allagents.co.uk/review/19567/ "Share on your Facebook Wall"){kind=logo}
. We would have no hesitation in recommending him to others./&display=popup&link=http://www.allagents.co.uk/review/19338/&redirect_uri=http://www.allagents.co.uk/review/19338/ "Share on your Facebook Wall"){kind=logo}
 have been very happy with the service provided the members of staff at David St James. The service was very friendly and thorough and you were extremely helpful when responding to any questions we had both before and after we moved in to the property. I will definitely recommend David St James to any friends in the future.
Regards,
Tim/&display=popup&link=http://www.allagents.co.uk/review/16446/&redirect_uri=http://www.allagents.co.uk/review/16446/ "Share on your Facebook Wall"){kind=logo}
 from a predatory sociopath (who appears to have posted, or has had posted on his behalf, the 5-star ratings below which appear phony and are designed to pump him and push from sight the multitude of complaints about David St. James and their agents for apparent fraud, scams and swindling of customers). RM aggressively and deceptively exploited me for a 500gbp deposit money as a grabbing scheme for the agencies/his source of income. DO NOT FALL FOR THE SCAM. He met me wearing a hooded sweatshirt, jeans and driving a grayish-silver BMW 1-series 2-door with gray cloth seats which he used as his scamming office claiming it was his day off (weekday) and he was in a HURRY!
I called to view a bayswater flat. Before I ever saw it, RM wanted my bank account numbers or paypal transfer of 500gbp to secure the flat. I refused. When I met him at the property, he did not even have a key to get in. Yet, he constantly pressured me to give him 500gbp ...flat sight unseen ...because he said...'its going to go fast....I need 500gbp to hold it for you until I can get the locks changed'. Then, after I refused to give him 500gbp, I got persistent calls from RM to send DSJ 500gbp to hold the flat until David St. James could have the lock changed. When he finally got a key, he said this was his day off and he only had a minute to show the flat ~he even used his mother as an excuse to pressure me for 500gbp saying ...'she's waiting for me'. We were in and out of the flat in less than a minute with him constantly complaining...we got to go...I'm going to get a 100gbp parking ticket ...we have to go to my car right now. He said "estate agents are swarming all over this flat...you need to give me 500gbp now or its gone." He offered an immediate discount from the 270ppw rent to 250ppw if I payed 6-months rent in advance in cash.
Sitting in his dimly lit scam-mo-bimmer (gray bmw 1-series with gray cloth seats) he said...I have to go...I'm late...I got to get this done fast...sign here...give me 500gpb...I got to take it right back to the office to get it deposited so I can take it off the market...then he sped off. I signed a paper without ever seeing the bottom part which was covered up except for the signature line. He said..."trust me"...I'll send you a copy...I have to run before another agent gets it. Off he went in his grey BMW 1-series with grey cloth seats with my 500gbp. DO NOT GET INTO HIS CAR. IT IS HIS SCAM OFFICE. YOU WILL NOT BE ABLE TO SEE THE PAPERWORK AND HE WILL BE IN A 'HURRY' TO GET AWAY WITH YOUR MONEY OR ACCOUNT NUMBERS. It is highly likely that his primary source of income is the 500gbp he gets people to pay. If he can scam one person a day, that's not a bad income even if he has to split it with DSJ and they conjointly try to wear down complainants to just give up trying to get it refunded. (See other 1-star complaints below about David St James business pract and their ...customer service).
After RM sped off with my 500gbp, I felt like I was just scammed so I google searched "David St. James Review" and found this website. I was shocked and appalled at the severity of complaints and immediately sent him an email with a link to this site and stated emphatically that I could not possibly do business with him or his company and demanded an immediate refund of my 500gbp. He sent me an email saying my offer had been accepted but refused to say by whom it was accepted and COULD NOT NAME THE OWNER(S) of the property. After reading all the complaints posted on this website, I (or anyone) would have to be crazy to pay David St James a deposit much less 6-months rent-cash in advance-for a contrived discount after reading the scams and severity of problems posted below with similar complaints.
RM, the agent cited in the 5-star apparently contrived pump postings below, said the people who post complaints here are '...just a bunch of complainers who post on cites like this...we don't pay any attention to them'. He had a patent disregard for them and me saying....'we're keeping your 500gbp...your not getting it back...you can send your complaint to our customer service and to David James but we are keeping your 500gbp...go ahead and complain...become one of those posters on websites...we don't care'. His statements are an indictment and confession of the collusion in fraud at David St. James across all administrative levels. He also had the audacity to try to cover up his scam by sending me a NEW subsequent email saying ...Hi, I look forward to seeing you at our 11am meeting ...as though none of the other emails ever existed. NO such meeting was ever scheduled. It was just an attempted cover up by RM...a premeditated scam with rehearsed DSJ contrived cover-up schemes.
Complainants on this site and other such sites about David St James which have complaints of fraud, deceit and ripoffs at David St James need to go viral so all potential tenants in the greater London area can be informed of the robust number of complaints about David St. James BEFORE they get swindled ...so they can choose to avoid them. David St. James is rated at the bottom of the barrell among estate agencies and would be at the exact bottom if not for the apparent 5-star contrived posts.
The people who post complaints here are trying to help others as consumer advocates. Hence, for every person who takes the time to complain, there are probably dozens of others who have not taken the time to do so but have similar grievances. Therefore, what is also now needed is an organization of complainants into a class action lawsuit against David St James as there is a recurrent theme of apparent fraud and deceit evident is these complaints. I doubt it would take much time to find 500 complainants to join such a suit./&display=popup&link=http://www.allagents.co.uk/review/22099/&redirect_uri=http://www.allagents.co.uk/review/22099/ "Share on your Facebook Wall"){kind=logo}
. I was unable to speak to a single person at the company who possessed any customer skills or intellectual ability. The way in which they speak to their customers is absolutely shocking. I honestly don’t understand how they’re still in business. Trust me – don’t go there!
They only have one star because its the minimum you can award./&display=popup&link=http://www.allagents.co.uk/review/13640/&redirect_uri=http://www.allagents.co.uk/review/13640/ "Share on your Facebook Wall"){kind=logo}
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=I had had mild trouble with a previous letting agent once before who said that they managed our property and just didn't want to know anything after our move in date. I knew nothing of David St James and regret not investigating beforehand now. I asked all the relevant questions that I failed to ask with the previous agency, trying to protect myself this time.
We were desperate at the time and unfortunately due to the time of year, there was a severe lack of flats on the market to let within our budget. When this one came up we had no choice but to snap it up.
When it came to conduct our reference checks which we were charged a whole week's rent to do, they didn't once acknowledge receipt of our forms. Very quick to call to take money, but never a single e-mail back to acknowledge anything which is very unprofessional especially when dealing with large sums of money.
The agents were also dishonest. They answered my questions alright, just lying through their teeth. "Yep, yep, yep, all sorted" so they said. Conditions that were put in our agreement were never even relayed to the landlord - conditions that we would not have accepted the offer without and were told had been agreed to. They said an inventory would be in the flat on the move in date - nope, no inventory conducted at all.
The second we left the office with the keys to the property, they didn't want to know later that afternoon. They made sure to issue us with a "Management Information" help sheet with nothing but a mobile voicemail number. Turns out the landlord didn't even pay for the property to be managed after they had told me it was. They even tried to make us pay for a second set of keys in our 2 bedroom flat as the previous tenant had not returned them all.
We later had a call from their management trying to convince us to pay our rent early, despite the fact that they pushed us to move in earlier than the agreed move in date and we lost some weeks rent in the overlap between signing the tenancy agreement and actually moving. Now they wanted the rent early!! None of their logic made sense in the supposed explanation why this would be a good idea and how we weren't losing anything. Now they are chasing us up for rent that has been paid.
They do not manage the property, but are happy managing the payments, holding on to it for 2 weeks before paying the landlord and earning on the interest. They said it's their "policy", but we have agreed that as soon as the tenancy agreement expires, we will just do everything privately with the landlord. Thankfully we didn't experience the above mentioned situations with properties sudenly being for sale after the letting agreement had already gone through./&display=popup&link=http://www.allagents.co.uk/review/13401/&redirect_uri=http://www.allagents.co.uk/review/13401/ "Share on your Facebook Wall"){kind=logo}
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=David St James were highly inarticulate in relaying any information over to us, and there were lots of mysterious "meetings" wheever we tried to speak to the manager! They dragged their feet in returning a large sum of money to us, and exceeded the 10 day refund period considerably. This wouldn't have been so much of a problem, had they communicated with us in a more frequent and professional manner.
I would not recommend them to my worst enemy./&display=popup&link=http://www.allagents.co.uk/review/13279/&redirect_uri=http://www.allagents.co.uk/review/13279/ "Share on your Facebook Wall"){kind=logo}
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=Wow I have read some of the reviews on this website and they don’t make DavidStJames sound good at all!!
To be honest as a business owner I also know that there is always two sides to every story. "It takes two to tango". Its also common knowledge that consumers only really come on websites like this when they are not happy with the service they receive, whether just or unjust and rarely come on is they are happy.
I have dealt with DavidStJames for a number of years now. We are an expert relocation company dealing with companies such as HSBC, RBS, Coca Cola etc and it has always been a pleasure dealing with DSJ. Our clients who come from all over the world and some in very senior positions have always like dealing with DavidStJames and have never had a moan.
I have come on this website as my attention was drawn to it by a new client who is currently using DavidStJames threw us and I wanted to say my piece and feel that some of the people on here have given unjust reviews and complained for things that are out of DavidStJames' control. Eg return of deposits and repairs. DavidStjames do not hold deposits and any delay is from your landlord not them and repairs can only be authorised by your landlord not DSJ therefore any delay will also be down your landlords not DSJ. I welcome the day we have a website to complain about landlords rather than using estate agents as punch bags.
Good job DavidStJames keep up the good work./&display=popup&link=http://www.allagents.co.uk/review/13285/&redirect_uri=http://www.allagents.co.uk/review/13285/ "Share on your Facebook Wall"){kind=logo}
 link with David St James. It's not very cleverly disguised (It used to say on the owners Linkedin page that he was the director of David St James and Impact Services until we questioned him about this). What they did to us is they failed to fix any of the problems with the property whilst we were tenants and then tried to charge us for the 'repairs' at the end of the tenancy. Let me explain how you can prove this.
The first thing you might do would be to google 'Impact Services' but you will get nothing. If DSJ happen to forward you an email from 'Impact Services' you will see that they use the domain 'impact-services.co.uk' . This is your clue. If you look at this website it gives you an address for impact services. Now, this will be taken down by David, the owner, so you can also google 'who owns url' and input impact-services.co.uk and this will show you where this domain is registered which again will bring up the same address. If you keep this in mind and do a credit check on David St James (which the owner tried to claim was illegal and that we would go to prison for breaking the data protection act and he was going to get his team of solicitors on to us. Not surprisingly we are still waiting.). Don't be fooled, there are many companies such as Experian and Equifax who can do this for you. David St James are a limited company which means they have to file their accounts and the names and addresses of the directors becomes public knowledge. The Data Protection Act applies to individuals data. Anyway, on this credit check under directors you will see a familiar address. Doing a credit check on a company before dealing with them is important to protect yourself and I would recommend doing one on DSJ as it is not only the address of the director which makes interesting reading.
What this means for you as a tenant is that in court none of the evidence will stand up which is the reason reputable estate agents hire third parties to do the check in/check out reports.
Another tip for dealing with DSJ is to demand in writing the Landlords contact details. On our contract we were given just the names and an address as c/o DSJ. They legally have 21 days to give this too you and then you can explain any concerns you have to them directly. It is likely that the landlord will have plenty of sympathy as they will have experienced the level of service which DSJ provide and is fully detailed on the previous reviews.
One of the big issues from previous reviews seems to be the fact they fail to return deposits in reasonable time. An easy solution would be to download court form N1 and after filling this in, sending this along with a letter before action (which can be downloaded via the shelter website) to DSJ given them 2 weeks to return the money. If they don't commence the court action and they will be liable for the court fees. All this can be done yourself and you don't need a solicitor. (We didn't have this problem but I thought it might be useful for people to know how to proceed should they pull this trick)
Other issues you can expect as a tenant through this agency are: Very rude and hostile employees who fail to reply to emails. It took me a month to get my radiator fixed in the middle of winter with one horrible person in particular telling me that the maintenance team had 'more important priorities'.
The important thing to realise is not to ever use this company. If you are thinking of using them just try doing a credit check and read the other reviews on this site. You will soon change your mind.
And to the owner, it was not me who wrote the only review you have responded to on this site. As you can see my review was a lot more detailed. I also wanted to wait until we had our full deposit back, 3 months after we moved out. It took me 20 second on the phone to the landlord before they agreed to return the full deposit.
I would however love a reply to this justifying to anyone who may possibly be thinking of using you why you think it is appropriate to threaten people with ‘custodial sentences’ based on wildely inaccurate information? Any 16 year old business studies student could tell you the Data protection Act applies to individuals data! What do your team of solicitors say about that? Or are they on their school holidays? I find it deplorable that anyone would conduct business in such a way. I have never in my life ever dealt with anyone quite as repulsive as you or your employees.
And anyone else reading this please ignore the 5 star reviews. They are quite clearly by David St James as two of them have the same IP address./&display=popup&link=http://www.allagents.co.uk/review/13055/&redirect_uri=http://www.allagents.co.uk/review/13055/ "Share on your Facebook Wall"){kind=logo}
