David St James

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FEATURED REVIEW

A 1-star review by 'Winston' 20/9/2011
Branch:
447 Roman Road Bow
Services:
Lettings (as a Tenant)
Experience:
Would you use the agent again? No







My two flatmates and I founds a rental property through DavidStJames, and proceeded to put down a deposit for the flat. Our first prboelkm arose when one particular housemate tried to pay the initial '£500 downpayment. She was informed a matter of days later that her card had been cloned, and it had to be cancelled. Fair enough, that could have been a coincidence. We then paid the full balance of our deposit/agency fee and first months rent within a matter of days, and were all set to move. The day before the move, we recieved a call to say the flat had fallen through, the current landlord... (read more)

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   A 5-star review by 'PeterG' 6/2/2012

   Branch:

   447 Roman Road Bow

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   DavidStJames where absolute life savers. I was let down by a private landlord at the very last minute where he decided to move another tenant in because they had offered £10 a week more than me. He didnt even inform me until i turned up at the property and found someone else living there!!!

   I ventured down Roman Road and came across DavidStJames who understood the pressure i was under. They showed me a property i loved at the right price and within 24 hours i was moved in.

   Great work!! Life saver!!!

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   A 5-star review by 'caran' 30/1/2012

   Branch:

   447 Roman Road Bow

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   Perfect service. I have just moved from hong kong and I have no time to search for properties prior to my arrival. Sean listened to me showed me 3 flats of which I chose one and moved me in within 2 days. Great work and was always at the other end of the phone if I needed him.

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3. 

   A 5-star review by 'Andy' 26/1/2012

   Services:

   Lettings (as a Tenant)

   Staff Member

   Taylor Ryan

   Experience:

   Would you use the agent again? Yes

   Thank you again for your help and thanks to the great services of your agency, i have now found a fantastic flat. Thank you again.

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   A 1-star review by 'Brijesh' 25/1/2012

   Branch:

   447 Roman Road Bow

   Services:

   Lettings (Prospective customer)

   Experience:

   Would you use the agent again? No

   They ask you to put a holding deposit down on a property to get first refusal on it. They initally agree to whatever amount you quote. Like I was shown a flat which was displayed in gumtree to be 250PW. I told them that its too costly , so they told me make an offer. Which i did (210 PW). They pretend to talk to the landlord to make an offer. After few days they came back and told that Landlord has not accepted the offer and asked would i like to increase the offer, which I refused. They again pretend to call to put the offer to the landlord. Meanwhile you cannot canel the offer and they... (read more)
   

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   A 5-star review by 'Liz' 10/1/2012

   Branch:

   447 Roman Road Bow

   Services:

   Lettings (Prospective customer)

   Experience:

   Would you use the agent again? Yes

   I thought your service was excellent, and one of the best we received from any estate agent. We really appreciated that you didn't put too much pressure on us, which would have made us think twice, and you paid a lot of attention to our individual situation. You also knew so much about the property and the area, and could answer all our questions. We would have been more than happy to take a property with David St James, had you had one in Bow Quarter.

   All the best,
   Liz

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   A 5-star review by 'Chris, Orchard Place' 23/12/2011

   Branch:

   447 Roman Road Bow

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   I have been a current tenant of David St James for over 6 months now.

   Our dealings with our estate agent Ryan Morgan, can only be described as excellent. Although there was some initial problems and due to the landlord finding a better offer, the landlord cancelled the transaction.

   As soon as we found out we could no longer move into our first choice, Ryan worked very hard to find us another property, which was even better than the first. After negoating the rent down for us, and always keeping in good communication with all 3 of us, we successfully moved in.

   Although as with any... (read more)
   

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   A 5-star review by 'Tim' 14/12/2011

   Branch:

   447 Roman Road Bow

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   Both myself and my house mate (Craig) have been very happy with the service provided the members of staff at David St James. The service was very friendly and thorough and you were extremely helpful when responding to any questions we had both before and after we moved in to the property. I will definitely recommend David St James to any friends in the future.

   
   Regards,

   Tim

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   A 1-star review by 'rc' 13/12/2011

   Branch:

   447 Roman Road Bow

   Services:

   Lettings (Prospective customer)

   Experience:

   Would you use the agent again? No

   DO NOT PAY DAVID ST. JAMES OR THEIR AGENTS 500GBP DEPOSITS. It is impossible for me to differentiate David St. James agent (RM) from a predatory narcissistic sociopath (who appears to have posted, or has had posted on his behalf, the 5-star ratings below which appear phony and are designed to pump him and push from sight the multitude of complaints about David St. James and their agents for apparent fraud, scams and swindling of customers). RM aggressively and deceptively exploited me for a 500gbp deposit money as a grabbing scheme for the agencies/his source of income. DO NOT FALL FOR THE... (read more)
   

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   A 5-star review by 'Adam' 12/12/2011

   Branch:

   447 Roman Road Bow

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   I would just like to state my pleasure in working with Ryan on the lettings deal for the property on Wick Road. Throughout the deal Ryan has shown excellent communication and a willing to get any required documents back both quickly and efficiently. Myself, Bradley and David have all commented on Ryan’s professionalism and transparency with high regards and we would strongly recommended both him and the company David St James to future colleagues and friends.

   We each work for the estate agency Foxtons so it would be easy for us to see frailties of any kind and we are yet to see any. There is a temptation to recommend Ryan for a job with Foxtons however he seems to have a loyalty to your company plus he might affect our business!

   Many thanks,

   Adam

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    A 5-star review by 'Bradley' 5/12/2011

    Branch:

    447 Roman Road Bow

    Services:

    Lettings (as a Tenant)

    Experience:

    Would you use the agent again? Yes

    To whom it may concern,

    Having recently agreed a rental through David St James I would like to say that the entire process has been a joy.

    From the initial viewing Ryan Morgan, our agent, showed great professionalism and fantastic knowledge on the property, landlord and area. Both myself and my future housemates all work in the same industry and we have all commented on the quality of service we have received from both company and agent.

    I would have no hesitation in recommending David St James, Esp. Ryan Morgan to any friends or colleagues looking for future rentals.

    If there is any further information required please feel free to contact me at any time.

    Many thanks and kind regards,

    Bradley

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   A 5-star review by 'David Walsh' 29/11/2011

   Branch:

   447 Roman Road Bow

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   I must say that my house mates did most of the leg work in finding the flat, however on the occasion that we did meet to sign contracts I was very impressed by the organisation and efficiency of both Ryan Morgan and David St James.

   
   The process was well managed and it has been a pleasure dealing with both yourself and the company and would not hesitate in recommending to others.

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   A 5-star review by 'Alan Tomb' 1/11/2011

   Branch:

   447 Roman Road Bow

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? Yes

   I have been using them for a few years now and can safely say they are the best agent i have used in my 30 years in the property industry.

   Pure class!

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   A 5-star review by 'Luff' 26/10/2011

   Branch:

   447 Roman Road Bow

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   Ryan was a great help and very professional.

   Well done.

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   A 5-star review by 'Rob' 20/10/2011

   Branch:

   447 Roman Road Bow

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   I had a wonderful experience with David St. James estate agents. They immediately understood my needs and found me a rental property that exceeded my expectations. The follow up and process handling was superb and I would happily recommend them to my friends and colleagues

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   A 1-star review by 'Anonymous' 12/10/2011

   Branch:

   447 Roman Road Bow

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   Do NOT EVER use these estate agents. Seriously. I have never come across a more incompetent bunch of people in my life. They refused to return a large amount of my money when I wouldn’t move in to a property which they had completely mis-advertised and was legally unsafe and then proceeded to shout and scream at me down the phone (when I could eventually contact them). I was unable to speak to a single person at the company who possessed any customer skills or intellectual ability. The way in which they speak to their customers is absolutely shocking. I honestly don’t understand how they’re still in business. Trust me – don’t go there!

   They only have one star because its the minimum you can award.

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   A 1-star review by 'mjjdw81' 6/10/2011

   Branch:

   447 Roman Road Bow

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   I had had mild trouble with a previous letting agent once before who said that they managed our property and just didn't want to know anything after our move in date. I knew nothing of David St James and regret not investigating beforehand now. I asked all the relevant questions that I failed to ask with the previous agency, trying to protect myself this time.

   We were desperate at the time and unfortunately due to the time of year, there was a severe lack of flats on the market to let within our budget. When this one came up we had no choice but to snap it up.

   When it came to conduct... (read more)
   

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   A 1-star review by 'Michelle' 2/10/2011

   Branch:

   447 Roman Road Bow

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   David St James were highly inarticulate in relaying any information over to us, and there were lots of mysterious "meetings" wheever we tried to speak to the manager! They dragged their feet in returning a large sum of money to us, and exceeded the 10 day refund period considerably. This wouldn't have been so much of a problem, had they communicated with us in a more frequent and professional manner.

   I would not recommend them to my worst enemy.

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   A 5-star review by 'DFaith' 2/10/2011

   Branch:

   447 Roman Road Bow

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   Wow I have read some of the reviews on this website and they don’t make DavidStJames sound good at all!!

   To be honest as a business owner I also know that there is always two sides to every story. "It takes two to tango". Its also common knowledge that consumers only really come on websites like this when they are not happy with the service they receive, whether just or unjust and rarely come on is they are happy.

   I have dealt with DavidStJames for a number of years now. We are an expert relocation company dealing with companies such as HSBC, RBS, Coca Cola etc and it has... (read more)
   

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   A 1-star review by 'steve' 26/9/2011

   Branch:

   447 Roman Road Bow

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   First up, if you are a tenant then you should be aware that the check in/check out 'company' 'Impact Services' has a very close and unexplained (we questioned them many times but they failed to explain how this could happen) link with David St James. It's not very cleverly disguised (It used to say on the owners Linkedin page that he was the director of David St James and Impact Services until we questioned him about this). What they did to us is they failed to fix any of the problems with the property whilst we were tenants and then tried to charge us for the 'repairs' at the end of the... (read more)
   

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    A 5-star review by 'JD' 23/9/2011

    Branch:

    447 Roman Road Bow

    Services:

    Lettings (as a Tenant)

    Experience:

    Would you use the agent again? Yes

    I have recently accepted a job in London that was due to start in October but instead I was requested to start immediately. This meant I had to stay in temporary accommodation until I found a long term property. My girlfriend was also hoping to get a job in London so we set a budget of around £300-£350pw to look for a 1 bed flat. I quickly came into contact with one of DavidStJames' representatives Ryan, and requested to view one of their properties on Wednesday 14th September. Ryan actually viewed 5 properties with Ryan as they have a great selection of properties and placed an offer which was accepted. I have now signed my contract and moving in this weekend. In comparison to other agents i found them very approachable and always happy to help.

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   A 1-star review by 'Chezza' 20/9/2011

   Branch:

   447 Roman Road Bow

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   Estate agents like David St James give the industry a bad name. They will ask for a holding deposit of £500 so that you get first choice on a property. The property then 'surprisingly' falls through and then best of luck trying to get your deposit back! We paid the deposit in November and after just over 4 months have recieved the money back. It only took endless phone calls, emails, letters and a threaten of legal action to make this happen. A complete disgrace.

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   A 1-star review by 'Jericho' 17/9/2011

   Branch:

   447 Roman Road Bow

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   Horrible experience with David St James, totally unprofessional, rude, telling people off...Hanging up on their customers,
    
   They have absolutely no desire to act professionally or even to do any work. If something went wrong 'it was always the landlord's responsibility' not theirs.
    
   After the contracts were signed there seemed to be no real desire to actually do any work - standard practice seems to be not to ring you back or when you ring the office to have some other agent tell you they're out after two minutes (the office is one small room - it should take two seconds to see if... (read more)
   

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   A 1-star review by 'Iain Finch' 16/9/2011

   Branch:

   447 Roman Road Bow

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? No

   I have never dealt with a company with worst customer service as David St James. They treat customer complaints like they don't care about anything but keeping your money for as long as they possibly can. I am still waiting for a sizeable refund and nobody cares about speeding up the process. I've learnt a valuable lesson.

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   A 1-star review by 'Mitel106' 15/9/2011

   Branch:

   447 Roman Road Bow

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   What a total mess, will never use David St James again and would urge anyone thinking of using them to avoid them like the plague. Just like countless other people here, they made us pay £1000 upfront and when moving date arrived they told us we can't move in due to a credit ref check. It would have been nice to have been told about this earlier! Very rude, very unprofessional, dont know what are they doing totally bad experience.

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   A 1-star review by 'Anna_Bell1984' 15/9/2011

   Branch:

   447 Roman Road Bow

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   Here are a list of problems I encountered when dealing with David St James:
   
   1. Booked apointment to view the property I was interested in renting. I arrived promptly to the property address after spending £17.50 on a taxi. After waiting for over half an hour outside the property I telephoned David St James to be told they had forgot and they needed to give the landlord 24 hours notice! Unsurprisngly they refused to refund my travel cost of £17.50.
   
   2. Eventually I was able to view the property and paid the £500 holding deposit by debit card. When I logged in to my online banking... (read more)
   

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   A 1-star review by 'Craig' 12/9/2011

   Branch:

   447 Roman Road Bow

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   David St James are incredibly rude and unprofessional. DO NOT go with them. I was made to pay £1000 upfront for 'holding fees' before signing the contract. The current tenant refused to move which David St James had known at least a week before they told us which was the day before we were due to move in, leaving my girlfriend and I homeless. David St James were unapologetic and extremely unhelpful in helping us find somewhere new to stay and have taken nearly 3 months to refund £1000. I am becoming very concerned I will never receive this back and am currently looking into how I can take them to the small claims court. Truly a miserable experience.

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   A 5-star review by 'Zig' 12/9/2011

   Branch:

   447 Roman Road Bow

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   I was surprised to read such bad reviews about DavidStJames as they where recommended to me by several acquaintances and I thought I would write this to share my experience.

   My girlfriend and I contacted DavidStJames as we where moving to London to study at City University London (located EC1) in September.

   We where looking for a studio or 1-bed flat in one of the following areas: EC (either Clerkenwell, Barbican, Farringdon, Old St, ...), N1 (Islington, Angel, King's Cross, ...). DavidStJames offered us a great example of properties both in these areas and othes that met our price... (read more)
   

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   A 5-star review by 'Jag' 7/9/2011

   Branch:

   447 Roman Road Bow

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   My name is Jagruti, and I recently was shown a property that you had for rental in London. I dealt with Chris Finch and I had an excellent service provided to me. I had to discuss with him a lot in the last few days and he was always polite and very helpful. Unfortunately, I was unable to secure the property due to a higher offer being placed by someone else - this was very disappointing however Chris was quick to inform me of the situation and explain to me as to how I can get my £500 holding deposit back.

   I have several friends that are moving to London soon, and I will definitely be directing them towards your agency.

   Thanks a lot!!!

   Kind regards,

   Jagruti

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   A 1-star review by 'Neveragain' 7/9/2011

   Branch:

   447 Roman Road Bow

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   Simply put, never even think of going to them! The agents are very pushy and will ask you to provide the holding deposit (£ 500) immediately. However you have to plead to them to get back to you after that!
    
   Ugly experience dealing with their team. Go to them at your own peril.

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