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Cubitt & West

Agent rating: 1.8 out of 5.0 based on 28 ratings. This website contains 28 user reviews of Cubitt & West.

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Agent Information

Cubitt & West

Cubitt and West is the largest independent estate agent in Surrey, Sussex and Hampshire, with 40 branches across the three counties. Our name has been well known and synonymous with success in the property market for many years, and following a brief period of corporate ownership in the late 1980's, we have been totally independent since 1991, when much of our current branch network was acquired from the Prudential Insurance.

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This Agent ranked 8134 out of 9267 in the UK

Overall Customer Rating

1.75 out of 5.00

5 recommend
23 disapprove

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About Reviews

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Customer Reviews
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A 1-star review by 'James' 13/1/2012

Services:
Sales (Prospective customer)
Experience:

Would you use the agent again? No

THE WORST OF THE WORST!!!

A completely useless estate agent, no reply to phone calls, rude staff it's a suprise they are still in business!

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A 5-star review by 'PM' 10/12/2011

Branch:

53 Croydon Road

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

From the first appointment to handing over the keys, the guys in the office were fantastic. I would definitely recommend them to anyone looking to sell in the Caterham area.

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A 1-star review by 'Del Smart' 1/12/2011

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? No

If your happy with non existent viewings, lies, abuse and hassle from start to mfinish please go and see Lanne Fuller at Cubbitt and West.

20 week contract, three price changes and stil no sale - but then it was only advertised in latest homes 4 times, was inaccurate for the first 8 weeks and only changed after a stand up row with Leanne.

Caroline is a star but ufortunately is ruled by Leanne.

If the property had been valued accurately, described with the correct number of rooms and correct sizes then maybe things would have been better.

Leanne's answer was that its a nice house but in the wrong place - sorry shall I buy a feild and move it then ??

Totally appalling service,utter lies, abuse and hassle and a 20 week contract that your are then tied into unless you read the very small print an give them two weeks notice in writing.

One to be avoided at all costs unless you wish to wast 22 weeks of your life !

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A 1-star review by 'polkajym' 5/10/2011

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? No

I can confidently say I will never recommend Cubit and West. Apart from the fact that their "price banding" is so damaging to your price I have had many people that have viewed have been put off by this! The staff are rude and unhelpful and avoid your calls.

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A 1-star review by 'Angrycitizen' 10/9/2011

Branch:

59 East Street

Services:
Lettings (as a Tenant)
Experience:

Would you use the agent again? No

If you would like to know what it feels like to be treated with utter indifference, contempt and lack of professionalism. by all means contact Cubitt and West. Amongst being accused of owing them more money than agreed, having your move in date moved several times, not being able to contact them for days on end, receiving unprofessional and abusive phonecalls, and having to pay extra charges for services which they then refuse you, you won't be able to decide which is the better part of the service. The team of staff may refuse to deal with you, only once they have your money, they may show more hopeful tenants around your house with no warning once you have moved in, they may even go the extra mile and threaten to let themselves in whilst you are out. What an experience. Thankyou Cubitt and West for a truly unforgettable move.

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A 1-star review by 'Banjo' 10/8/2011

Branch:

5 Station Road

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? No

Most horrific selling/buying experience I've ever had because of Cubitt and West. They stiched me up with a solicitor I didn't want to use, even though I told them I wanted to use my own, it turned out later the solicitor was paying them a referral fee, luckily the solicitor was honest enough too point this out, but the agent wasn't. I only found out after they'd been instructed (by Cubitt). Still in the middle of it, am thinking of reporting them under the Bribery Act, because of the way they forced me to use their own solicitor. Plus the manager is rude, I've had a number of arguments with her over various things. She treats me like an idiot, thinking she can pull the wollover my eyes like I'm a first time buyer or something. She even refused to tell me who the seller's solicitor was, she said it was a 'conflict of interest' (!!!) I am never using them again, EVER, even if they have my dream house on their books. Never experienced anything like it in the several timesI've sold/bought housesbefore.

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A 1-star review by 'Britinga' 11/7/2011

Branch:

14 Marmion Road Southsea

Services:
Conveyancing
Experience:

Would you use the agent again? No

Really, really bad Estate Agents. Never return calls. Marketing is awful. Don't use them

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A 5-star review by 'Mrs B W' 5/6/2011

Branch:

339 Shirley Road

Services:
Sales (as a Buyer)
Experience:

Would you use the agent again? Yes

I have used Cubitt and West in Shirley in selling my house, and I have to say it was the best decision I have ever done, I was on the market for about 7 month, with Proctors and Bairstow Eves, and I got a knock on my door one day and it was this lovely man, the branch manager Danny, and after 35 minutes chatting to him I was convinced they are the right agent, and within 2 weeks my property was under offer, and although we had problems during the transaction and we lost the sale, Danny negotiated through the chain and got the sale back on track and we have exchanged last week, and I am looking forwards for my new home.

Danny and the team in Shirley are a credit to estate agency.

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A 1-star review by 'rugged' 5/6/2011

Branch:

49 High Street

Services:
Conveyancing
Experience:

Would you use the agent again? No

As a buyer you don't have a lot of choice other than to use the agent that is selling the house you want. I've had the misfortune for this to be Cubitt and West twice now, although its the Arundel branch that draws most of my ire.

From the point you put an offer in you get the hard sell to use their mortgage broker and go over all your finances.

During the negotiation process we were not well informed. Several times they couldn't even be bothered to call us back about offers we had made. I waited a week once to hear back about an offer. You speak to a different person each time, none of... (read more)

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A 4-star review by 'Sue' 9/2/2011

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

We had a reasonably good experience using Cubitt & West to sell our property. It did take over a week for our details to be placed on their internet site but once that was sorted we did sell within a week of it being there. Only had one small other problem in that we had a viewing booked in after we had accepted an offer which we were told at first would be kept on in case we got a higher offer but when I queried that with another member of staff they assured me that wasn't normal practice and that the person who had told me that was new. They still however failed to cancel the viewing and the potential buyers turned up early Saturday morning catching us all in our pj's!! :-) Still we have had an issue with some damp in the flat and Doug and Danny have worked very hard to get us to where we are today - all exchanged and now looking forward to moving shortly. So a big thanks to them and I would definitely consider using them again.

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A 1-star review by 'Scrapper Duncan' 7/2/2011

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? No

The manager of the Western Road branch made all sorts of claims to win our business and but was unable to deliver any of them. For example, he said he promised that both myself and my wife would be emailed with every piece of communication - we said that was a requirement for giving them our business, because we are out and about and use android smartphones. In fact, 21 times they got this wrong and in the end one member of his staff admitted that she couldn't manage emails at all. They committed trespass in our property. They said we could use our own text in their adverts, then they ignored it, then they amended it. He claimed that Cubitt & West ran an automated filenote system when in fact no such thing seems to exist in their firm. When I spoke to him on the telephone, he shouted at me!

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A 1-star review by 'Win' 2/2/2011

Branch:

2 Ewell Road Cheam

Services:
Sales (Prospective customer)
Experience:

Would you use the agent again? No

Horrible experience. The so called senior branch manager there did not handle the file up to the standard I would expect from a junior sales representative (not to mention he is the branch manager). The survey we did disclose asbestos on the flat. I made my requirements clear, basically to have a specialist report to show wereabouts of the asbestos and for the owner to remove them or to have reduction in price for us to take the risks. Information provided to me by Cubbit & West keep contradicting itself. Either the owner keep changing his mind or the agent is untruthful. Be careful if you ever dare trying to use them.

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A 1-star review by 'ossy' 27/1/2011

Branch:

124 High Street Selsey

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? No

Put my Mum's place on the market in Jan 2010. Chose them due to being 'estate agent of the year'. What a load of rubbish.

Very slow. Hardly any feedback and never returned calls. After 8 months of having no joy we went multi agency and the place sold through other Agent within 6 weeks. The buyer, who was also on Cubitts books, had a call from them advising them not to buy as the roof was in need of repair and that they had a similar property to sell them. This was utter cobblers. Even up to the point of exchanging contracts, Cubitt were contacting my mum and trying to persuade her to take... (read more)

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A 2-star review by 'mannersmatter' 11/11/2010

Services:
Sales (Prospective customer)
Experience:

Would you use the agent again? No

The manager was the biggest time waster ever. Did not have the good manners to return any of my calls.

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A 1-star review by 'Hoops1981' 8/11/2010

Branch:

6 West Quay House 20 West Street

Services:
Sales (Prospective customer)
Experience:

Would you use the agent again? No

After signing up with Cubit & West 3 months ago, they have been nothing but a pain in the bum! In our initial conversation i stated I was looking for a house only & defo no flats, up to absolute max of 160k and in what areas I liked and disliked.... How can you get this so wrong!?? For the last 3 months I have received endles calls, emails, texts & mailings trying to sell me the complete opposite to what I was looking for - the most comical was when they rung to offer me a house at 60K over my absolute max - I told her at the time she has gone from 1 extreme to another I asked them to change... (read more)

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A 5-star review by 'House seller' 28/9/2010

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

I used the Shirley branch to sell my home, a lovely chap called Doug came around to see me and valued my property at a price range and explained al the benefits of the range, they then got me lots of viewings and an offer all within 4 weeks, all this during (according to the press) a bad market!! I would highly recommend using this local agent, they have been very professional, always called me back and have made the whole process a joy. I actually had my property on the market with both Proctors and Bairstow Eves before Cubitts and there service was incredibly poor in comparison.

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A 1-star review by 'Househunter' 16/9/2010

Services:
Sales (Prospective customer)
Experience:

Would you use the agent again? No

They wanted to know my date of birth when I first registered (I refused to give it as it was not necessary for them to know). They pestered me with inappropriate properties, were rude if I didn't want to view them & then when I did want to view something, they lied about not being able to get hold of the owners to arrange viewings!

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A 1-star review by 'Jakes' 10/9/2010

Branch:

2 Ewell Road Cheam

Services:
Sales (Prospective customer)
Experience:

Would you use the agent again? No

I have contacted them three or four times regarding different properties, get the initial call back - they take the details and never bother to schedule an appointment or call back. Absolutely hate their attitude, will never use them ever. I guess they decide that I am not worth their while - lack of basic customer service.

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A 5-star review by 'jojo' 7/9/2010

Branch:

32 Lower Street

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

I received a truly superb service, their branch manager Andrea King was fantastic, kind, patient, understanding and very supportive and even when problems came up during the sale she kept us smiling, what a lovely lady and an asset to the company.

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A 2-star review by 'Carlos' 28/8/2010

Branch:

49 High Street

Services:
Sales (as a Buyer)
Experience:

Would you use the agent again? No

Two broken appointments. Never dealing with the same person twice. Totally incompetent.
Insisted on dealing with Chichester. Far more professional.

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A 1-star review by 'sweetie41' 4/7/2010

Branch:

53 High Street

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? No

Selling my house through this agent. They did not return my calls, are arrogant and do nothing to improve the bad name of estate agents. If you are planning to sell your house in Alton do not use this agent they are useless.

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A 1-star review by 'jonathh' 30/6/2010

Services:
Sales (Prospective customer)
Experience:

Would you use the agent again? No

They asked more financial questions that they needed. Jobs/income/letters of intend maximum budgets for both me an my partner. They were very rude when I questioned why they needed so much information for us to view a house we had identified.

Also, they seem to love openly and actively encouraging gazumping. They post on Right move when they have an offer and say how much it is even if it is above asking to encourage people to out-bid. Have looked at several houses with and so many times the first piece of information is 'by the way we have an offer at x'. Don't believe in gazumping so wish they would not waste our time. Nor would we want a property we put on the market to continue to be on the market after an accepted offer!

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A 1-star review by 'gilly' 23/6/2010

Branch:

30 Church Street

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? No

Never use Cubitts - they overvalued my house, charged me a fixed fee based on a higher figure (hence lower percentage fee) and then refused to adjust the percentage to the selling price. Never returned phone calls, got vital info wrong, were not available on Saturdays to show buyers round

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A 1-star review by 'Vicky19' 22/6/2010

Branch:

179 High Street

Services:
Sales (Prospective customer)
Experience:

Would you use the agent again? No

Falsely advertised the property, used old photo's, so we were very shocked when we first visited. Never return calls, want more information on our finances than they actually need, rude and unethical, avoid at all costs!!!!!

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A 1-star review by 'T123' 8/6/2010

Branch:

178 High Street

Services:
Sales (Prospective customer)
Experience:

Would you use the agent again? No

Cubitt & West is absolutely rubbish!! Don't use them to buy or to sell! Want to book a viewing on a property but staffs are so rude and their reply was totally unacceptable! We looked for house around

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A 1-star review by 'pm' 11/4/2010

Branch:

1 High Street

Services:
Lettings (as a Tenant)
Experience:

Would you use the agent again? No

Renting a property through Cubitt & West, and they tried to charge me a

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A 1-star review by 'lc76' 10/3/2010

Branch:

179 High Street

Services:
Sales (Prospective customer)
Experience:

Would you use the agent again? No

This agency were so awful, they told us that people couldn't be bothered to tidy up their houses for us to see them unless we were under offer. They rarely returned our calls about prospective viewings and when we did finally get to view property through them they gave no details about who we were meeting (as it happened the vendors) nor did they call for feedback. Friends of ours also tried to view property through them and were given the third degree about their finances, they were so taken aback by their rudeness they did not pursue viewings with them. I feel very sorry for people selling through them.

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A 1-star review by 'dd' 9/5/2005

Branch:

53 High Street

Services:
Sales (Prospective customer)
Experience:

Would you use the agent again? No

I wanted to sell my seafront flat using Cubitt & West. They didn't mention the flat had a sea view in advertisements and property descriptions although this is a strong selling point. They regularly failed to return my calls. I believe their poor marketing cost me thousands.

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Agent Details for Cubitt & West

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Review Statistics for Cubitt & West

Review Summary

Total Reviews:
28: Total Ratings:
28: First Review :
09/05/2005: Latest Review:
13/01/2012

Overall Review Performance

Recommend :
5: Disapprove :
23

Individual Services Review Performance

From Landlords	From Tenants	From Vendors	From Buyers

Recommend:0	Recommend:0	Recommend:4	Recommend:1
Disapprove:0	Disapprove:2	Disapprove:7	Disapprove:1

Surveys	Conveyancing	Lettings (Prospect)	Sales (Prospect)

Recommend:0	Recommend:0	Recommend:0	Recommend:0
Disapprove:0	Disapprove:2	Disapprove:0	Disapprove:11

They manage our building	They are our factor	They manage our estate

Recommend:0	Recommend:0	Recommend:0
Disapprove:0	Disapprove:0	Disapprove:0

Staff Members

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Agent Fees

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Complaints Procedure

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Cubitt & West

Agent Information

Cubitt & West

Offices / Branches

This Agent ranked 8134 out of 9267 in the UK

Overall Customer Rating

Cubitt & West has not joined our 'transparent agent' scheme yet.

Customer Reviews show me only reviews from.. Please select.. Landlords Tenants Buyers Sellers No's Yes's

A 1-star review by 'James' 13/1/2012

A 5-star review by 'PM' 10/12/2011

A 1-star review by 'Del Smart' 1/12/2011

A 1-star review by 'polkajym' 5/10/2011

A 1-star review by 'Angrycitizen' 10/9/2011

A 1-star review by 'Banjo' 10/8/2011

A 1-star review by 'Britinga' 11/7/2011

A 5-star review by 'Mrs B W' 5/6/2011

A 1-star review by 'rugged' 5/6/2011

A 4-star review by 'Sue' 9/2/2011

A 1-star review by 'Scrapper Duncan' 7/2/2011

A 1-star review by 'Win' 2/2/2011

A 1-star review by 'ossy' 27/1/2011

A 2-star review by 'mannersmatter' 11/11/2010

A 1-star review by 'Hoops1981' 8/11/2010

A 5-star review by 'House seller' 28/9/2010

A 1-star review by 'Househunter' 16/9/2010

A 1-star review by 'Jakes' 10/9/2010

A 5-star review by 'jojo' 7/9/2010

A 2-star review by 'Carlos' 28/8/2010

A 1-star review by 'sweetie41' 4/7/2010

A 1-star review by 'jonathh' 30/6/2010

A 1-star review by 'gilly' 23/6/2010

A 1-star review by 'Vicky19' 22/6/2010

A 1-star review by 'T123' 8/6/2010

A 1-star review by 'pm' 11/4/2010

A 1-star review by 'lc76' 10/3/2010

A 1-star review by 'dd' 9/5/2005

Agent Details for Cubitt & West

Review Statistics for Cubitt & West

Staff Members

Agent Fees

Complaints Procedure

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Customer Reviews
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