Crestons
based on 19 ratings. This website contains 19 user reviews of Crestons.
Agent Information
Crestons
Crestons provide a professional and dynamic service offering a wealth of experienced local knowledge. Our dedicated property consultants are specialists in residential lettings and sales across central London.
Offices / Branches
Crestons has not joined our 'transparent agent' scheme yet.
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Customer Reviews
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1
person found
this helpful.
by 'Katharina' 19/5/2012
- Branch:
- Regents Quarter 13 Caledonian Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
This is not the first time in london for me i have been in and out for the last 4 years due to buisness here, i always pass the agency as i come for short let always get 5 star service. I agree property is what they do best they go out there own way to find you the best value for money with the price so high. I will always recommend them sometimes you have to try to know dont just buy its cover well done guys keep up the service.
Was this review helpful? Yes
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1
person found
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by 'sevak' 18/5/2012
- Branch:
- Regents Quarter 13 Caledonian Road
- Services:
- Lettings (as a Tenant)
- Staff Member
- Ahmed Syed
- Experience:
- Would you use the agent again? Yes
i was really happy with the way they interacted and dealt with me in finding finding a property quickly and smoothly
their service was excellent , they would arrange viewing after hour which is when i finished work and it had safe me time and money. i would recommend any of my friends and family to use their friendly and professional service.Was this review helpful? Yes
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4
people found
this helpful.
by 'Monnan' 20/4/2012
- Branch:
- Regents Quarter 13 Caledonian Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I have been looking for a while now, with rents so high in central London, especially with the Olympics its been hard to find a suitable flat, I was so fortunate when i arrived at Crestons in Kings Cross.
They were very quick to show me vacant falts with now pressure, had now im in a beutiful flat with a excellent view,and nice neighbours.
Thank you very much team crestons
Was this review helpful? Yes
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4
people found
this helpful.
by 'Abdul Motin' 28/3/2012
- Branch:
- 241 Maida Vale
- Services:
- Lettings (as a Landlord)
- Staff Member
- Misbah Uddin
- Staff Member
- Shouaib Islam
- Experience:
- Would you use the agent again? No
Creston / Maida Vale Homes (241 Maida Vale) have withheld my rent and deposit. They are not responding to my calls or letter. I have notified trading standards and planning to make a small claims.
If you are a landlord and been ripped off then please notify trading standard agency. If want to get in touch with me and report this to the police and trading standard agency collectively then please email me at motin12@hotmail.com.
All the good reviews are outlined below are fake.
Was this review helpful? Yes
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2
people found
this helpful.
by 'Erenay' 28/3/2012
- Branch:
- Regents Quarter 13 Caledonian Road
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
The young woman from Crestons was very helpful when she rented out my property, there was no hiddin fees and they did not take any money upfront. They found me very good tenants, I would use them again
Was this review helpful? Yes
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4
people found
this helpful.
by 'Peter' 28/3/2012
- Branch:
- Regents Quarter 13 Caledonian Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Crestons found me a flat in 3 days, i was so happy, it was right on my budget, the young lad who i viewed the flat with was very helpful, i would recommed them to my friends,
Was this review helpful? Yes
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2
people found
this helpful.
by 'Anon.' 4/3/2012
- Branch:
- Regents Quarter 13 Caledonian Road
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
Can't think of a word in the English language terrible enough to describe these people. They verge on the inhumane in the way that they take your hard-earned money for absolutely no effort of their own and don't give it back despite many promises that they will. Please, please don't use them.
Was this review helpful? Yes
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4
people found
this helpful.
by 'John Biggs' 29/2/2012
- Branch:
- Regents Quarter 13 Caledonian Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
thief (thf)
n. pl. thieves (thvz)
One who steals, especially by stealthI'd say this is a pretty good definition of what Crestons do. They take your money, they give you nothing in return, they refuse to refund your money.
Stay well away from them.
Was this review helpful? Yes
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4
people found
this helpful.
by 'sadtenant' 3/2/2012
- Branch:
- Regents Quarter 13 Caledonian Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
crestons was good to take my money and get me in the property, I rented for 1 yr, its 2yrs on and i still havnt got my deposit back!!! its a lot of money, and i am a student, everything is gone expensive, atleast give me my deposit back so that i can rent elsewhere.
Was this review helpful? Yes
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2
people found
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by 'jason' 12/1/2012
- Branch:
- Regents Quarter 13 Caledonian Road
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have been using Crestons for 2 years they have always provided me with excellent tenants and good customer service.
I have always recommend the agent to friends and families.Was this review helpful? Yes
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5
people found
this helpful.
by 'Landlord' 21/12/2011
- Branch:
- Regents Quarter 13 Caledonian Road
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
Crestons have taken 6 months rent!!! and I am still waiting for payment, Crestons estate agents offered me peace of mind management service and charged the roof for it!!! they also charged me for their lettings service, seemed ok at first, i recieved my first payment in the second month, only a few hundred pounds as they deducted thier fee. Now as they have management of my property i decided to leave the country hoping for peace of mind, however since my last payment which was early summer, i have recieved nothing for the next 6 months. so wheres my rent gone? they told me that they had paid me the rent!! I confirmed my account details so I asked for proof of payment, and they can not produce it!!
Crestons have taken 6 months rent from me, and charged me for management and lettings!!! These people are profesional!!Was this review helpful? Yes
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4
people found
this helpful.
by 'billy' 16/12/2011
- Branch:
- Regents Quarter 13 Caledonian Road
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
Dishonest, unprofessional, lazy. Visit them only if you are in the market for having your money taken for no purpose whatsoever. They seem completely oblivious as to what the role of the agent is, but they will gladly take your money for it. Been waiting several weeks for the holding deposit to be returned after they failed to hold the apartment, and visits to the office were met with "Oh, didn't you get it yet?" Apparently they can't provide proof of the transaction having been carried out, because that's a 'different department'.
I fell crotch-first onto a narrow railing a few years ago, and that was a more pleasurable experience than dealing with these people.Was this review helpful? Yes
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4
people found
this helpful.
by 'landlord n1' 23/5/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
terrible team if i could turn the time back i would never used them! got me a tennant who doesnt pay rent on time. They ignoring my phone calls and letters very arogant people ! Didnt received tennancy agreement until today even when the tennant moved in 6months ago feeling to sue them
Was this review helpful? Yes
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2
people found
this helpful.
by 'ellenduig' 13/3/2011
- Branch:
- Regents Quarter 13 Caledonian Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
A huge thank you to the Crestons team for finding the perfect house for me and my friends.
Special thank you to Medha, who went over and above her duty, out of office hours to ensure that everything from keys to heating and beds were perfect.
Would definitely recommend.
Shepperton Tenants
Was this review helpful? Yes
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4
people found
this helpful.
by 'StarburstOne' 20/12/2010
- Branch:
- Regents Quarter 13 Caledonian Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Crestons seems to be run for the convenience of the staff, not the customers. Here is why:
1) Appointments - make an appointment in the office and they aren't there. Make an appointment outside the office and they're either 45 minutes late or don't bother turning up. When you call to see what has happened, stories from staff do not correlate.
2) They ought to write down and sign everything they say - and even that doesn't work. Casual promises are made and on the day the fee doubles. They sign something and then deny it holds them to any agreement.
3) Getting in touch is nigh... (read more)
Was this review helpful? Yes
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2
people found
this helpful.
by 'Mr G.Cooperman' 13/12/2010
- Branch:
- Regents Quarter 13 Caledonian Road
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I think Crestons as company are quite good as they have dealt with my requirements well, especially when I called their Islington Branch often in regards to letting my property. But even though they sound so busy they make time to ask me how I am and inform me in much detail on the offers they have.
I would say they are very good agents and they have provided me with exceptional service.
Was this review helpful? Yes
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2
people found
this helpful.
by 'Mrs Davis' 29/11/2010
- Branch:
- Regents Quarter 13 Caledonian Road
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I found the whole procedure quite relaxing as even though I was on a holiday they had my property rented at my ideal price, and the whole time they kept me informed which is what I really liked.
In my experience I would defiantly go back but they have let my property for 2 years to a very sweat couple.
I wouldn't rate Crestons 5 star because they are agents and I don't like fees but because I felt it was value for my money I give 4 stars.
Was this review helpful? Yes
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2
people found
this helpful.
by 'Night_cat' 28/11/2010
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
Crestons were exceptional throughout the entire process leading up to my tenancy. From providing in depth information regarding all properties, to the excellent customer service displayed by their lettings manager, Bobby. There professional attitude throughout, by far made this the best and easiest estate agency that I have ever dealt with....
Was this review helpful? Yes
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2
people found
this helpful.
by 'Zak' 18/11/2010
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
The staff are unreliable, often change appointments at the last moment, sometimes did not even turn up and ignore correspondences for weeks on end. This is the most unprofessional and appaling estate agency I have ever experienced. They forget information already provided and are totally clueless about their professional responsibilities. Plus, they never apologised for any of their missed or changed appointments. Incredibly poor.
Was this review helpful? Yes
 have withheld my rent and deposit. They are not responding to my calls or letter. I have notified trading standards and planning to make a small claims.
If you are a landlord and been ripped off then please notify trading standard agency. If want to get in touch with me and report this to the police and trading standard agency collectively then please email me at motin12@hotmail.com.
All the good reviews are outlined below are fake./&display=popup&link=http://www.allagents.co.uk/review/22166/&redirect_uri=http://www.allagents.co.uk/review/22166/ "Share on your Facebook Wall"){kind=logo}
n. pl. thieves (thvz)
One who steals, especially by stealth
I'd say this is a pretty good definition of what Crestons do. They take your money, they give you nothing in return, they refuse to refund your money.
Stay well away from them./&display=popup&link=http://www.allagents.co.uk/review/19832/&redirect_uri=http://www.allagents.co.uk/review/19832/ "Share on your Facebook Wall"){kind=logo}
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=Dishonest, unprofessional, lazy. Visit them only if you are in the market for having your money taken for no purpose whatsoever. They seem completely oblivious as to what the role of the agent is, but they will gladly take your money for it. Been waiting several weeks for the holding deposit to be returned after they failed to hold the apartment, and visits to the office were met with "Oh, didn't you get it yet?" Apparently they can't provide proof of the transaction having been carried out, because that's a 'different department'.
I fell crotch-first onto a narrow railing a few years ago, and that was a more pleasurable experience than dealing with these people./&display=popup&link=http://www.allagents.co.uk/review/16540/&redirect_uri=http://www.allagents.co.uk/review/16540/ "Share on your Facebook Wall"){kind=logo}
 Appointments - make an appointment in the office and they aren't there. Make an appointment outside the office and they're either 45 minutes late or don't bother turning up. When you call to see what has happened, stories from staff do not correlate.
2) They ought to write down and sign everything they say - and even that doesn't work. Casual promises are made and on the day the fee doubles. They sign something and then deny it holds them to any agreement.
3) Getting in touch is nigh impossible. Getting a reply is very rare. Despite callback promises, none come. E-mail is better because you can print it off, and make sure to request delivery receipts through outlook. It was only this that forced a short reply to my queries.
4) They are efficient at one task - charging you the maximum possible fee and collecting it. I advise that you thoroughly read the contract, as mysterious and arbitrary surcharges tend to appear.
5) An utter lack of service. Be prepared to wait a minimum of one month for anything to get sorted out, and keep lots of holiday time off work to spend in their office being smiled at.
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Overall, Crestons has proven to be the most expensive agent, with the lowest quality of service. I would highly advise that you do not go within 20 metres of them. London Residential is a much better group of people./&display=popup&link=http://www.allagents.co.uk/review/7920/&redirect_uri=http://www.allagents.co.uk/review/7920/ "Share on your Facebook Wall"){kind=logo}
