Cray & Norton
based on 4 ratings. This website contains 4 user reviews of Cray & Norton.
Branch Rankings
| This branch is ranked in the UK |
16419 out of 16511 |
| This branch is ranked in Croydon |
146 out of 146 |
| This branch is ranked in the PH33 area |
369 out of 371 |
Agent Information
Cray & Norton
We are an independent family run estate agents able to provide you with a friendly, professional service whatever your position, be it vendor, purchaser, Landlord or tenant.
Offices / Branches
- Croydon - 323 Lower Addiscombe Road, Highlands
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Customer Reviews
-
by 'Nikki' 3/9/2011
- Branch:
- 323 Lower Addiscombe Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I have been treated incredibly badly by this agency. After putting down a £300 holding deposit to move in asap, they held me off moving in the flat for 2 months by telling me at very short notice that the landlady is moving the date back. After speaking to the landlady myself toward the end, she explained they had been lying to me, she had always given them the 2 month waiting date. As I had explained to them, I was currently homeless and needed somewhere in a hurry. I then signed the contract 2 weeks before final moving in date and told the landlady will be signing that week. 2 days before... (read more)
Was this review helpful? Yes
-
by 'Jjtte' 4/8/2011
- Branch:
- 323 Lower Addiscombe Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Same as the previous review. The people there totally inefficient. When we saw the property there were no White goods, was told new goods were ordered only to enter the property with old second hand dirty fridge and an oven fit for the bin. 5 minutes after signing the agreement and entering the property the agent denies saying anything new was promised. CHEAPOS. Made requests but were not carried out. No morals. Dont sign agreement unless totally satisfied with the condition of the house. Beware of your first visit, they promise you the world. Charge £285 admin fee for f***all. Stay away. Got to put up for the next six months. Will report to The Obudsman about this agency. Somebody should close them down.
Was this review helpful? Yes
-
by 'Shantya' 31/7/2011
- Branch:
- 323 Lower Addiscombe Road
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
This agent is not a part of any scheme and thus you cannot go to anyone for dispute resolution.This agent forfeited my 300£ holding fees. I had confirmed news from other agents that viewings are still going on despite me having paid holding for a property. Another agent clearly had told that this property is not meant for tenants with kids.I was asked to go through referencing for a six month breakage clause i had asked for. The agent did a referencing for 12 months and the report mentioned to get a guarantor for me.However, i was never asked for one, no options given and my fees forfeited.... (read more)
Was this review helpful? Yes
-
by 'Manish' 29/12/2010
- Branch:
- 323 Lower Addiscombe Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
We took a house from Cray and Norton. When we moved into the house, the house was dirty. The previous tenant had not cleaned the house and the agent didn't get the house inspected before handling the keys to us. Post moving, along with the cleaning we found multiple issues with the house and we raised the complaint with the agent and none of them have been resolved even after 4 weeks. The excuse from the agents have been always - we are on leave, landlord has not replied, plumber is not available or is sick, we are working on it, we are checking with previous tenants. Every other day I am trying to contact them and each time the person picking the phone mentions that the previous staff I was working with is on leave and I need to explain the problem to him/her. The agents are totally inefficient with no consideration for the tenants and their living conditions. We will not suggest anyone to deal with them.
Was this review helpful? Yes
Agent Details for Cray & Norton
Croydon
Highlands
PH33 6NP
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Review Statistics for Cray & Norton
Review Summary
- Total Reviews:
- 4
- Total Ratings:
- 4
- First Review :
- 29/12/2010
- Latest Review:
- 03/09/2011
Overall Review Performance
- Recommend :
- 0
- Disapprove :
- 4
Individual Services Review Performance
| From Landlords | From Tenants | From Vendors | From Buyers |
|---|---|---|---|
| Recommend:0 | Recommend:0 | Recommend:0 | Recommend:0 |
| Disapprove:0 | Disapprove:3 | Disapprove:0 | Disapprove:0 |
| Surveys | Conveyancing | Lettings (Prospect) | Sales (Prospect) |
|---|---|---|---|
| Recommend:0 | Recommend:0 | Recommend:0 | Recommend:0 |
| Disapprove:0 | Disapprove:0 | Disapprove:1 | Disapprove:0 |
| They manage our building | They are our factor | They manage our estate |
|---|---|---|
| Recommend:0 | Recommend:0 | Recommend:0 |
| Disapprove:0 | Disapprove:0 | Disapprove:0 |
Staff Members
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Complaints Procedure
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