Coutts De Lisle

Customer Reviews

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1. 

   A 5-star review by 'Rusudan' 13/12/2011

   Branch:

   66 Pembroke Road

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   Very proffessional and helpful all the time.

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2. 

   A 5-star review by 'JohnEarls' 12/10/2011

   Branch:

   66 Pembroke Road

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? Yes

   My property in Earls Court was let by another agent in February this year and I instructed them to manage the rental. They did such a bad job that my tenants were in constant contact with me and even threatened to take legal action. I instructed Coutts de Lisle to take over the management of the rental 3 months ago. They have professionally and speedily dealt with all the problems. My tenant is happily enjoying their home and I’m enjoying the peace and quiet. I fully recommend their service. Good work!

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3. 

   A 4-star review by 'Barry Halstain' 29/6/2011

   Branch:

   66 Pembroke Road

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   I would absolutely recommend Coutts de lisle to anyone looking for a property. Considering we were in contact with upwards of 20 agencies only 3 I have kept details of to recommend to any friends, Coutts de Lisle being one of them.

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4. 

   A 1-star review by 'shocked' 16/7/2010

   Branch:

   66 Pembroke Road

   Services:

   Lettings (Prospective customer)

   Experience:

   Would you use the agent again? No

   I was running late for a property viewing stuck in traffic and as I was driving and 2 minutes away I missed the agency's call. Following the missed call I received a text 10 minutes after the agreed appointment time with a message telling me to 'f*** off and live in a drain.' How can a professional agency use such abusive language?! It was totally uncalled for and unnecessary. I would advise any potential clients to not use this agency - if they are like this with prospective clients what else would they be like if/when there are more serious issues to deal with? Just don't use them.

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5. 

   A 5-star review by 'Rachel' 26/2/2010

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   From start to finish the best estate agents I've used in London. Very proffessional, honest, listened to our requirements and only showed us quality places. 6 months into our tenancy our property flooded severely and the management department has been excellent. Have already told all my friends and colleagues about them. Keep up the good work!

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6. 

   A 1-star review by 'Don\'t ask' 24/2/2010

   Branch:

   66 Pembroke Road

   Services:

   Lettings (Prospective customer)

   Experience:

   Would you use the agent again? No

   [[EDIT NEWSTART]]
   This is by far the most incompetent Realtors I have ever come across. This place is a sleepy office off Pembroke Road, and they have no reason to be so arrogant, they don't have many properties on their books, nor any walk-ins, or many calls! Their idea of customer service is something you want to flush down the toilet! Don't use their services!

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7. 

   A 1-star review by 'Taken for a Mug' 7/12/2009

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? No

   Rude staff, terrible service, bullying tactics. They had independent builders quote and carry out 'essential' work for me. Turned out the builders are part of their 'company' and none of the work that i paid for was actually carried out (apart from a lick of paint) and it was a con ripping me off!

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8. 

   A 5-star review by 'roberta' 22/7/2009

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? Yes

   I found Coutts De Lisle staff very courtesies, honest and knowledgeable. They let my property rather quickly and gave me good feedback from the viewings. Their management has been great and I am very pleased. I will highly recommend them when it comes to management and lettings.

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9. 

   A 1-star review by 'TICO' 20/2/2009

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? No

   They owe me money. They charged to the tenant but never passed it on. Is this the definition of a crook?

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