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Agent rating: 3.1 out of 5.0 based on 8 ratings. This website contains 8 user reviews of Coopers.

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Agent Information

Coopers

Independent letting agents with offices in Reading, Watford and Hemel Hempstead.

Offices / Branches

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This Agent ranked 741 out of 9267 in the UK

Overall Customer Rating

3.13 out of 5.00

  • 4 recommend
  • 4 disapprove

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Customer Reviews

  1. A 4-star review by 'Laura' 4/7/2011

    Branch:
    18 High Street
    Services:
    Lettings (as a Tenant)
    Experience:
    Would you use the agent again? Yes

    Pretty good. Rented with them for 5 years, they always responded and were friendly. When I came to leave they were very considerate with viewings etc.

    Was this review helpful? Yes

     

  2. A 5-star review by 'Mr White' 1/10/2010

    Branch:
    165 St Albans Rd
    Services:
    Lettings (as a Landlord)
    Experience:
    Would you use the agent again? Yes

    I have used Coopers for many years and have always received an excellent service from them.

    Was this review helpful? Yes

     

  3. A 5-star review by 'tam' 9/12/2009

    Services:
    Lettings (as a Landlord)
    Experience:
    Would you use the agent again? Yes

    We rented from them in Watford and they were incredibly helpful to me as a tenant.

    Was this review helpful? Yes

     

  4. A 1-star review by 'jimmy' 3/11/2008

    Services:
    Lettings (as a Tenant)
    Experience:
    Would you use the agent again? No

    Dont touch Coopers. However I think that they are know longer in Reading.

    Was this review helpful? Yes

     

  5. A 5-star review by 'bobby' 27/10/2007

    Branch:
    156 Oxford Road
    Services:
    Lettings (as a Landlord)
    Experience:
    Would you use the agent again? Yes

    Coopers have managed my property since 2006. I think they have done an excellent job.

    Was this review helpful? Yes

     

  6. A 2-star review by 'Chris Flook' 20/8/2007

    Branch:
    156 Oxford Road
    Services:
    Lettings (as a Landlord)
    Experience:
    Would you use the agent again? No

    I have used Coopers to rent our my property snce August 2004. Since, February 2007, I have had to chase Coopers to forward the money that they collected from my tenants into my bank account.

    They charge all their fees upfront which is very dubious practice. They charged me a 12 month contract renewal fee and then when the tenants announced that they were moving out were unable to produce a new twelve month tenancy agreement.

    Short staffed. Avoid at all costs!

    Was this review helpful? Yes

     

  7. A 1-star review by 'Bob' 11/12/2006

    Branch:
    156 Oxford Road
    Services:
    Lettings (as a Landlord)
    Experience:
    Would you use the agent again? No

    i felt very let down by Coopers, some of the staff were very unhelpful. i believe it cost me alot of money

    Was this review helpful? Yes

     

  8. A 2-star review by 'Jay' 21/9/2006

    Branch:
    156 Oxford Road
    Services:
    Lettings (Prospective customer)
    Experience:
    Would you use the agent again? No

    I said: "I am looking for a house with offroad parking" - and the guy in Coopers' Oxford Road branch rudely laughed his face off.

    I believe there must be a more polite way of saying "Sorry, we haven't got any at the moment."

    Was this review helpful? Yes

     

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Review Statistics for Coopers


Review Summary
 
Total Reviews:
8
Total Ratings:
8
First Review :
21/09/2006
Latest Review:
04/07/2011

 

Overall Review Performance
 
Recommend :
4
Disapprove :
4

 

Individual Services Review Performance
 
From Landlords From Tenants From Vendors From Buyers
 
Recommend:3 Recommend:1 Recommend:0 Recommend:0
Disapprove:2 Disapprove:1 Disapprove:0 Disapprove:0

 
Surveys Conveyancing Lettings (Prospect) Sales (Prospect)
 
Recommend:0 Recommend:0 Recommend:0 Recommend:0
Disapprove:0 Disapprove:0 Disapprove:1 Disapprove:0

 
They manage our building They are our factor They manage our estate
 
Recommend:0 Recommend:0 Recommend:0
Disapprove:0 Disapprove:0 Disapprove:0

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Complaints Procedure

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