Connells

Customer Reviews  (Page 3 of 3)

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A 5-star review by 'Ally' 14/5/2011
Branch:
500 Silbury Boulevard
Services:
Sales (as a Vendor)
Experience:
Would you use the agent again? Yes







I recently sold my house with Connells in Kings Heaths and found the staff to be very helpful. They were more expensive, but I had been trying to sell my house with another agent for 12 months with no success. It’s that old saying “you get what you pay for”.
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A 5-star review by 'Mr Norman' 20/8/2010
Services:
Sales (as a Vendor)
Experience:
Would you use the agent again? Yes







Had an outstanding service from Connells. Had alot of viewings, the staff were helpful and friendly and advised me all the way. Got feedback on every viewing the very next day. The staff ensured the people who purchased my house saw their mortgage advisor- which although alot of people have complained about this, from a vendors point of view it's a real piece of mind knowing the sale won't fall through due to the buyer not having their mortgage propertly pre-arranged. Would recommend Connells all the way.
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A 5-star review by 'Great Connells' 17/2/2010
Services:
Sales (as a Vendor)
Experience:
Would you use the agent again? Yes







I have sold many houses over the years and I would class myself very experienced in property. This estate agent worked there socks off for us, they sold our house in Featherstone within 2 days and we bought one off them too! We did our mortgage with them which was brill all moved in 8 weeks.
I read a comment on this site from a buyer who was upset about Connells pushing them to do the mortgage with them trust me as a seller its the best thing you could wish for. They checked our buyer out, unlike our previous agent!
Also our photos where fantastic, I guess every office is different but trust me Wolverhampton are great. Go into their office and judge for yourselves.
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A 5-star review by 'wolves' 21/7/2009
Services:
Sales (as a Buyer)
Experience:
Would you use the agent again? Yes







We purchased a buy to let property through Connells Wolverhampton. The staff we dealt with were extremely helpful. They kept us more informed than our solicitor. Nothing was too much trouble. Have viewed property through them since and have received the same good customer service.
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A 5-star review by 'st. albans' 30/9/2009
Services:
Sales (as a Vendor)
Experience:
Would you use the agent again? Yes







Honestly...nothing queer as folk, everyone has demands and estate agents are prime targets. Hard working and very commited bunch Connells. Give them a chance and empathise with the task.
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   A 1-star review by 'michaelnkaren' 20/8/2009

   Services:

   Sales (Prospective customer)

   Experience:

   Would you use the agent again? No

   Reading through the reviews on here it seems only to clear that Connels are only interested in making sales and not the customers needs or wants. We to had their mortgage advisor pushing us to take out a mortgage with them, even after they knew we already had a mortgage in place at a far better rate. When we did find a property we liked through them and arranged a viewing within 3 days of the property going on to the market ! a friend who is an estate agent in Ashford told us that the seller had already had an offer and we should not waste our time (5 hours drive) going to look at the property as it was over priced and if it went for the full asking price would only fall down at the mortgage valuation point. Connels never told us this and when we confronted them about the house already being under offer, they had no comment to make. It just seems that estate agents STILL think they can lie,cheat and just say whatever they want to make a sale. I really hope website's like this one get even more popular to show the BAD estate agents up for what they really are CONMEN !!!!!!!!!!!

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   A 1-star review by 'persie1' 12/8/2009

   Services:

   Sales (Prospective customer)

   Experience:

   Would you use the agent again? No

   In the past few weeks I have had an almost identical experience as DLT comment dated 21 Feb 09 below. I am cash buyer and is all they were interested in was selling me finance. I had to tell them 3 times I did not require it. When I put in an asking price offer they told me it was already under offer. It is still being listed as for sale and I strongly believe they are waiting on an existing or new buyer who will purchase a mortgage through them. Connells are obviously more concerned with the commission/fee to be had from the finance/mortgage arrangement with the buyer than finding a suitable purchaser for the vendor. Vendors should be aware of this practice at Connells and avoid like the plague. They are spivs. If you think being a cash buyer ready to move at any time is a great position to be in, don't try to buy any property through Connells.

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   A 1-star review by 'Gooner78' 29/7/2009

   Services:

   Sales (Prospective customer)

   Experience:

   Would you use the agent again? No

   The worst estate agent I have ever come across. Value the house at one price. Advise you to put it up at another price and then get potential buyers who cannot even afford the list price. Came in with a potential buyer only to leave the house insecure and dirty footprints on all the carpets. Wrote a letter could not even be bother to reply or apologise. The most terrible estate agent I have ever come across. Avoid the Basingstoke branch at all costs!

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   A 1-star review by 'stan' 28/7/2009

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? No

   Very poor service never kept in touch for months until i had to phone them. Sale took 20 weeks to complete.

   Extremely rude on the phone when I got in touch even though I am the customer.

   I had to deal with my purchase agent as connells thame were too busy to speak to them, therefore I ended up doing their job.

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   A 1-star review by 'IsIt2Much2Ask' 29/6/2009

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? No

   Lies, lies, lies. They agree one thing and then do another. Agree fees, then charge something else. Bad communications, mixed messages. Terrible - avoid at all costs.

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   A 2-star review by 'carrietwick' 25/6/2009

   Services:

   Sales (Prospective customer)

   Experience:

   Would you use the agent again? No

   Basingtoke - Absolutely awful, had to chace for a month to find out why it wasn't on Right Move. Only half a dozen viewings at the most in one year, they kept asking to reduce the price (even though it was reasonable), dropped by

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7. 

   A 1-star review by 'DLT' 21/2/2009

   Services:

   Conveyancing

   Experience:

   Would you use the agent again? No

   Ref Connells Wolverhampton.

   My partner and I recently put an offer in on a house through Connells - After having our initial offer refused we were told that another party were interested and it would be the first to come back with an offer of

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   A 1-star review by 'potential buyer' 24/1/2009

   Services:

   Sales (Prospective customer)

   Experience:

   Would you use the agent again? No

   Based on their acceptance of our offer, we went to apply for mortgage the second day. Mortgage has been approved. They told us that seller is pulling out the acceptance because we choose not to use their mortgage advisor. Playing tricks all the time, really waste of time with Connells Harrow

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9. 

   A 1-star review by 'Teddy' 26/8/2008

   Services:

   Sales (Prospective customer)

   Experience:

   Would you use the agent again? No

   We have recently put our house with them, and went to visit the property over the week-end, only to find the front door unlocked, anyone could have gone in, and done irreparable damage, what made it worse they have denied being in the house, so who did the valuation, and took the photos, we are still reeling from the shock.

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10. 

    A 2-star review by 'loopylill' 23/4/2008

    Services:

    Sales (Prospective customer)

    Experience:

    Would you use the agent again? No

    Tried selling with this agent once. They didn't get many viewing and just kept trying to lower the price until a buyer came along. Didn't get any phone calls as promised and eventually we went with another agent and sold our house in 3 weeks.

    Conned us into signing up for longer than was necessary but managed to cancel the contract after a lot of arguments. Would never use again except to buy - cheap houses! - the agent we used was in Plymouth.

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11. 

    A 5-star review by 'Covboy!' 25/2/2008

    Services:

    Sales (as a Vendor)

    Experience:

    Would you use the agent again? Yes

    Absolutely 10/10 all round start to finish. Connells Coventry were fantastic.

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12. 

    A 1-star review by 'Dada' 28/12/2007

    Branch:

    10 Queen Street

    Services:

    Sales (Prospective customer)

    Experience:

    Would you use the agent again? No

    Never called back. House next door for sale. But they keep ignoring potential customer.

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    A 1-star review by 'me' 23/8/2007

    Branch:

    10 Queen Street

    Services:

    Sales (Prospective customer)

    Experience:

    Would you use the agent again? No

    Lying at every stage of process. We are one week away from pulling out of deal because of their lies.

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14. 

    A 2-star review by 'achick' 22/6/2007

    Branch:

    10 Queen Street

    Services:

    Sales (Prospective customer)

    Experience:

    Would you use the agent again? Yes

    Getting a viewing appointment is so hard! I phoned the Swindon North branch a few times when we wanted to see a house in their books. They promised they would call back and confirm the viewing but they NEVER did, I had to chase them and virtually beg to see the houses. This has happened on 3 occassions with 3 different people from the branch during last couple of months.

    If I had a house for sale, I would definitely avoid Connells in Swindon North. They have some good houses in the area though, so as a buyer, I might have to use them.

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15. 

    A 3-star review by 'cazbarfeatures' 5/10/2006

    Branch:

    10 Queen Street

    Services:

    Sales (as a Vendor)

    Experience:

    Would you use the agent again? Yes

    Our house only went in the paper once every month whereas some estate agents post their properties weekly. Connells Estate Agents seem to give up on you after a couple of months. I should like to reiterate the point that their feedback was very poor, and I always had to chase them.

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