Agent rating: 1.6 out of 5.0 based on 76 ratings. This website contains 74 user reviews of Connells.

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Agent Information

Connells

One of the largest and most successful estate agency groups in the country with a network of over 150 branches throughout the Home Counties, South, West Country, Midlands and East Anglia.

Offices / Branches

This Agent ranked 8220 out of 9469 in the UK

Overall Customer Rating

1.64 out of 5.00

  • 12 recommend
  • 64 disapprove

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Customer Reviews  (Page 0 of 3)

  1. FEATURED REVIEW
    expires 26/01/2013

    A 5-star review by 'Ally' 14/5/2011

    Branch:
    500 Silbury Boulevard
    Services:
    Sales (as a Vendor)
    Experience:
    Would you use the agent again? Yes








    I recently sold my house with Connells in Kings Heaths and found the staff to be very helpful. They were more expensive, but I had been trying to sell my house with another agent for 12 months with no success. It’s that old saying “you get what you pay for”.

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  2. FEATURED REVIEW
    expires 26/01/2013

    A 5-star review by 'Mr Norman' 20/8/2010

    Services:
    Sales (as a Vendor)
    Experience:
    Would you use the agent again? Yes








    Had an outstanding service from Connells. Had alot of viewings, the staff were helpful and friendly and advised me all the way. Got feedback on every viewing the very next day. The staff ensured the people who purchased my house saw their mortgage advisor- which although alot of people have complained about this, from a vendors point of view it's a real piece of mind knowing the sale won't fall through due to the buyer not having their mortgage propertly pre-arranged. Would recommend Connells all the way.

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    expires 26/01/2013

    A 5-star review by 'Great Connells' 17/2/2010

    Services:
    Sales (as a Vendor)
    Experience:
    Would you use the agent again? Yes








    I have sold many houses over the years and I would class myself very experienced in property. This estate agent worked there socks off for us, they sold our house in Featherstone within 2 days and we bought one off them too! We did our mortgage with them which was brill all moved in 8 weeks.

    I read a comment on this site from a buyer who was upset about Connells pushing them to do the mortgage with them trust me as a seller its the best thing you could wish for. They checked our buyer out, unlike our previous agent!

    Also our photos where fantastic, I guess every office is different but trust me Wolverhampton are great. Go into their office and judge for yourselves.

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  4. FEATURED REVIEW
    expires 26/01/2013

    A 5-star review by 'wolves' 21/7/2009

    Services:
    Sales (as a Buyer)
    Experience:
    Would you use the agent again? Yes








    We purchased a buy to let property through Connells Wolverhampton. The staff we dealt with were extremely helpful. They kept us more informed than our solicitor. Nothing was too much trouble. Have viewed property through them since and have received the same good customer service.

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  5. FEATURED REVIEW
    expires 26/01/2013

    A 5-star review by 'st. albans' 30/9/2009

    Services:
    Sales (as a Vendor)
    Experience:
    Would you use the agent again? Yes








    Honestly...nothing queer as folk, everyone has demands and estate agents are prime targets. Hard working and very commited bunch Connells. Give them a chance and empathise with the task.

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  6. 1
    person found
    this helpful.

    A 1-star review by 'Dave' 27/4/2012

    Services:
    Lettings (as a Tenant)
    Experience:
    Would you use the agent again? No

    I've rented a few places (and owned) and have never experienced anything like these guys. We rented a large (5 bedroom, acre of land) property paying quite a lot of rent per month. The landlord had bought the property in order to develop the land - we weren't told this. He knew nothing about the house, so any questions we directed at the lettings agent were just met with "don't know". Pretty sure shop next door is linked to our electricity - response from agent: "you'll just have to accuse them of stealing electricity". Wanted to charge £90 to send me a photocopied... (read more)

    Was this review helpful? Yes

     

  7. 1
    person found
    this helpful.

    A 1-star review by 'SET' 24/4/2012

    Services:
    Sales (Prospective customer)
    Experience:
    Would you use the agent again? No

    Own houseSold to cash buyer, mortgage not required.Offer placed, no response from Agent chased after 3 days to find rejected. Placed another offer, again had to chase after two days to find it had been rejected.Placed final offer. Turned out Connells had another buyer in mind with same offer as mine who would be arranging their mortgage throughthem!

    Was this review helpful? Yes

     

  8. 1
    person found
    this helpful.

    A 1-star review by 'MSHAHID' 17/4/2012

    Branch:
    111 High Street
    Services:
    Sales (as a Buyer)
    Staff Member
    MR HARRY
    Staff Member
    MR NIKESH
    Experience:
    Would you use the agent again? No

    Brief Detail as Below.

    I am first time property buyer and the property I was buying through
    Connells Estate Agent in Slough. I started my paperwork on 28Feb12. At
    the time of starting paperwork they advised me to do your paper as
    early as possible, which I did. Connells (Ms Nadzada Gulmac) charge me
    extra fee to process my Mortgage even I could get my mortgage done
    myself but I was forced to process with Connells only, even they
    mention they got the same offer from some other person too, but
    because the person not processing mortgage with us, we do not want
    sell this property to... (read more)

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  9. 1
    person found
    this helpful.

    A 1-star review by 'London' 17/3/2012

    Services:
    Lettings (as a Tenant)
    Experience:
    Would you use the agent again? No

    There are many other reputable and better agents, that Connells in Tunbridge Wells, they are useless especially the letting manager she does not care if there are problems. I rented a flat through them the cleaning of the building was disgusting, Connells was in charge of the cleaning, the cleaners did not come for months.

    The entrance of the flats was not cleaned for two months and it was filthy dirty.

    Was this review helpful? Yes

     

  10. A 5-star review by 'Pgood' 9/3/2012

    Services:
    Sales (as a Buyer)
    Experience:
    Would you use the agent again? Yes

    WHAT AN AMAZING SERVICE!
    I actually sold and bought through Connells in Ferndown - I shall start with my sale!
    They valued my home at the highest price (they said 10,000 more) and convinced me they could get it - AND THEY DID! Yes they did charge me a higher fee than the other agents but once it had all gone through (in less than 10 weeks) I banked 8,000 more than I would have done if I had used"the cheaper agent". So who was the best value for money in the end?? Connells! Throughout the sale they updated me regularly and even helped me fill out the nightmare legal paperwork.... (read more)

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  11. 3
    people found
    this helpful.

    A 1-star review by 'IHATECONNELLS' 6/2/2012

    Branch:
    1/3 Stoke Lane Westbury-On-Trym
    Services:
    Lettings (Prospective customer)
    Experience:
    Would you use the agent again? No

    My partner and I viewed a property with a view to letting, and fell in love with the house. The initial deposit was extremely steep, but we wanted it too much to let go. However, after telling 'Ellie' that we would be getting a loan to pay off the deposit, we were rang constantly to push us into paying a holding fee. We didn't want to do this until the loan was successful, but were still harassed. Upon recieving news that we would be getting a loan however, when we rang the branch to pay a deposit, we were told that the landlord doesn't want anyone putting a deposit down as he has someone viewing the property that he wants to take it. This now means we have to stop a loan before we get it, causing a lot of aggrevation, and time lost as we should have been told this (only 30 minutes before being told this, a colleague in the office rang us AGAIN to ask if we would pay the holding fee). Terrible communication, and attitude. We have also used them once before to view a property and were continually harassed then as well being misinformed of the property

    Was this review helpful? Yes

     

  12. 2
    people found
    this helpful.

    A 1-star review by 'HR' 4/2/2012

    Services:
    Sales (Prospective customer)
    Experience:
    Would you use the agent again? No

    I am a first time buyer and I was interested in one of the property on sale by Connells. I sent an email to Leicester branch requesting them details of the property, guess what - No reply!!

    After few days I noticed that its under offer so I forgot about it and get used to routine.

    Few days later it was on sale again on their web site and other property search website, obviously at reduced price. This time I rang to Leicester branch Inquiring about this Rushey mead property and requested detail and viewing of property.

    Utterly disappointing answer that its under offer and you need to bring your deposit/income/saving proof to arrange viewing of this property. I argued your site just updated this property for sale two days ago at reduced price, how its already offered in 48 hours, the lady had no answer. I even asked them to update property status on their website accordingly on their website, no action. Today after quite a few days its still on sale.

    Do not use conells to buy or sale property, horrible customer service you can ever get.

    Was this review helpful? Yes

     

  13. 2
    people found
    this helpful.

    A 2-star review by 'Michael' 3/1/2012

    Branch:
    10 North Street Bedminster
    Services:
    Sales (Prospective customer)
    Experience:
    Would you use the agent again? No

    I went to Connells estate agents in Southville to enquire about buying an investment property as well as to arrange a mortgage through the company's mortgage section at the beginning of November 2011. I received a total of four emails with the last one received on the 3rd of November. I was told in that email that they would get back to me as soon as they had any information regarding my mortgage enquiry.
    It is now the 3rd of January 2012 and I am STILL waiting for an email !

    Was this review helpful? Yes

     

  14. 4
    people found
    this helpful.

    A 1-star review by 'Patrik Branigan' 22/12/2011

    Services:
    Conveyancing
    Experience:
    Would you use the agent again? No

    They did not sell my property, and only sent time wasters. they valued the property at a fair price when they wanted to attract my business, then devalued it by £ 2000.00 when they could not sell it. threatened to withdraw it and charge me if I did not accept their new valuation. Charged me £400.00 for a HIPS that took three minutes to survey. then charged me £150.00 withdrawal fee when I got fed up with them. No sale and mugged for £850.00

    Was this review helpful? Yes

     

  15. 3
    people found
    this helpful.

    A 1-star review by 'Confused.com' 2/12/2011

    Branch:
    1/3 Stoke Lane Westbury-On-Trym
    Services:
    Sales (Prospective customer)
    Experience:
    Would you use the agent again? No

    I was under the impression that agents were desperate to sell properties to earn some commission. Recently I contacted Connels to view a property. After 3 phone calls and having been advised that they were required to give the vendor 24 hours notice of a viewing, I confirmed our appointment. We turned up at the property 15 minutes early and waited for 20 minutes. No sign of the Connells agent so we called them. They were surprised to hear from us and said they had no appointment in the diary and that they were unable to come out and meet us as there was only one person in office. It also happened to be 17.50, ten minutes before the office closed. That is the last time I will be dealing with them and I feel sorry for the vendor. If the vendor changes agents then we might just ararnge a viewing. Connels in Westbury on Trym will not get the benefit of our business.

    Was this review helpful? Yes

     

  16. 3
    people found
    this helpful.

    A 1-star review by 'Marcus777' 17/10/2011

    Services:
    Lettings (as a Tenant)
    Experience:
    Would you use the agent again? No

    Unprofessional, difficult contact, unable to deal with simple requests.

    Was this review helpful? Yes

     

  17. 1
    person found
    this helpful.

    A 1-star review by 'Sonia' 14/10/2011

    Services:
    Lettings (as a Landlord)
    Experience:
    Would you use the agent again? No

    Terrible customer service, the staff there is untrained and very rude. We have had our property with them for over 18 years and have reduced it twice on their instruction they rarely bring people in and when they do they are very slow in the communications. When we put our house on there was the HIP (home information pack). They had a deal where we only had to pay certain amount and they wwould sell our house.

    We recently decided to withdraw the house. Connells came back with a huge bill saying we need to pay the remainder of the HIP fee and the withdrawal fee.

    All this money just for wasting our time.

    I would never recommend them to anyone and would not want any seller or buyer to go through what we have gone through.

    Was this review helpful? Yes

     

  18. 6
    people found
    this helpful.

    A 1-star review by 'Barnum42' 11/10/2011

    Branch:
    1 Regent Street Kingswood
    Services:
    Sales (as a Vendor)
    Experience:
    Would you use the agent again? No

    I have never experienced such a dreadful company as Connells. Bearing in mind that I’ve dealt with a lot of telecoms companies, that’s saying something!

    The staff at the branch were second to none in their abilities to make unfulfilled promises, be incapable of carrying out the simplest of tasks or even make the barest minimum effort to sell my property. All this despite their advertising saying they would do all in their power to sell the property.

    From the off, they were less than honest and this carried out through the entire process with such things as making up potential... (read more)

    Was this review helpful? Yes

     

  19. 1
    person found
    this helpful.

    A 1-star review by 'Dom' 9/10/2011

    Services:
    Sales (Prospective customer)
    Experience:
    Would you use the agent again? No

    Told we could not buy the house we were interested in as we could not complete in 4 weeks. they then phoned me back after 3 weeks to see if I was still interested in going head with my offer... I will never view another house with Connells again.

    Was this review helpful? Yes

     

  20. 5
    people found
    this helpful.

    A 1-star review by 'Appalled buyer' 27/9/2011

    Branch:
    17 Great Square
    Services:
    Sales (Prospective customer)
    Experience:
    Would you use the agent again? No

    DO NO USE CONNELLS!! We have just offered on a house in Chelmsford. We offered more than anyone else and were in a perfect position of being non-dependant buyers and having a 50% cash deposit as well as a verbal guaranteed Mortgage for the rest, with our present providers. Because we didn’t get our mortgage through Connells Chelmsford, they gave the vendors false information about our fantastic position causing the vendors to accept a lower offer from the other people, who’s mortgage “just happened” to be arrange through Connells. Don’t trust any employer of Connells… they are trained to be sharks!

    Was this review helpful? Yes

     

  21. 3
    people found
    this helpful.

    A 1-star review by 'Mr Very Unhappy' 21/8/2011

    Services:
    Sales (as a Vendor)
    Experience:
    Would you use the agent again? No

    We placed our properties onto the market, and as stated by the majority of the remarks promised everything and as usual nothing delivered.
    Carefully looked at comparables in the area which had sold and their prices, put ours on at a price to sell as we were still prepared to accept an offer.
    One viewing in six months, agents always asking about price reductions, didn't listen to our instructions, then when pulling our properties off the market was presented with a bill for the EPC and for the rightmove premium display for which included a picture of my condenser boiling in a cupboard, and a picture of my bedroom, wonderful quality I dont think.
    By the way they never sold our properties, surprise surprise

    Stay well away from this Estate agent the wording Con as in Connells is most appropriate.

    Was this review helpful? Yes

     

  22. 5
    people found
    this helpful.

    A 1-star review by 'Good riddance' 6/5/2011

    Services:
    Sales (as a Vendor)
    Experience:
    Would you use the agent again? No

    Keen to begin with, but soon became pretty much useless. Don't listen to what you tell them, don't return calls, didn't send many people around or appear to be trying very hard to sell and generally behave like they're doing you a favour to have your property on their books. Avoid like the plague.

    Was this review helpful? Yes

     

  23. 1
    person found
    this helpful.

    A 1-star review by 'CCJs' 5/3/2011

    Services:
    Lettings (as a Tenant)
    Experience:
    Would you use the agent again? No

    I rented a flat through Connells letting office in Tunbridge Wells and right from the start, I had problems with them. I should have known then not to proceed with the let. I moved into the flat and had no blinds or curtain rails for a whole month, I had to hang towels from the windows for privacy. Then the landlord changed the flat numbers and electric meter numbers thus confusing things completely. The Landlord also came into the flat without notifying me. The entrance of the flats was not cleaned for two months and it was filthy dirty, worse than the worst conditions I have seen in... (read more)

    Was this review helpful? Yes

     

  24. 1
    person found
    this helpful.

    A 1-star review by 'philainsy' 21/2/2011

    Services:
    Surveys
    Experience:
    Would you use the agent again? No

    I recently had my house surveyed by these. The 1st thing to say is they said there was no offroad parking which is untrue. I recently had my driveway block paved they found cracks in cement work which were settling cracks, they also said the downstairs WC had signs of leaking. If they looked more carefully they would have seen a new stoptap under the sink.

    They under priced our house by 20,000 pounds. The story goes on and now we have lost the sale of our property. I will be advising the next people to keep clear of this company.

    Was this review helpful? Yes

     

  25. 1
    person found
    this helpful.

    A 5-star review by 'travel1' 2/2/2011

    Branch:
    185 Marsh Road Leagrave
    Services:
    Sales (as a Vendor)
    Experience:
    Would you use the agent again? Yes

    I had a great service from the team at Luton Branch They are extremely helpful and nothing was too much trouble especially from their aftersales team. The lady guided me through a very stressful time and kept me calm! Nothing was too much trouble and I could ask anything I wanted and they were more than happy to respond.

    Was this review helpful? Yes

     

  26. 6
    people found
    this helpful.

    A 1-star review by 'Oliver' 30/1/2011

    Services:
    Sales (Prospective customer)
    Experience:
    Would you use the agent again? No

    If I could give them zero stars then I would. Avoid at all costs and if you do find yourself fighting them just report them to the Property Ombudsman - their review takes a while but is worth it. We just received compensation from the Ombudsman for the terrible service provided by Connells. You do have to be prepared to fight and do not be fobbed off by Connells head office that say "no one ever wins through the Ombudsman" - yes they do!!!! The Property Ombudsman is on to them and does not seem at all surprised by complaints about them. Our advice is to avoid Connells at all costs.

    Was this review helpful? Yes

     

  27. 6
    people found
    this helpful.

    A 1-star review by 'annon' 20/11/2010

    Services:
    Sales (as a Vendor)
    Experience:
    Would you use the agent again? No

    Terrible, just terrible. Our house was advertised on a road that in the time ours was for sale 3 others were put on the market and sold in weeks. Even worse their charges are significantly higher than all the other agents in the area (research before hand should have been done) and then they have tried to swindle money for a HIP that was paid for up front. Not a peep from them since the offer was accepted on the house, and it only sold due to a neighbour encouraging a friend to buy, not due to anything Connells Sutton did. Simply woeful. 1 agent there is great, the place itself is wretched.

    Was this review helpful? Yes

     

  28. 2
    people found
    this helpful.

    A 1-star review by 'norfolkincense' 19/11/2010

    Services:
    Sales (Prospective customer)
    Experience:
    Would you use the agent again? No

    It pays to do your research first. I didn't...Yes I signed and understood their comprehensive 5 page contract. I signed because I believed they would easily sell my small ex authority house in Stevenage. For a fixed fee of

    Was this review helpful? Yes

     

  29. 2
    people found
    this helpful.

    A 1-star review by 'Phil' 13/11/2010

    Services:
    Sales (Prospective customer)
    Experience:
    Would you use the agent again? No

    Draw you in with a high sale price. Do not tell you about penalties for withdrawing. Do not contact you at all. Only had two viewings in nearly six months. Cost us nearly

    Was this review helpful? Yes

     

  30. 3
    people found
    this helpful.

    A 1-star review by 'Sugref' 31/10/2010

    Branch:
    188 Queensway
    Services:
    Sales (as a Vendor)
    Experience:
    Would you use the agent again? No

    After withdrawing the property from the market after only 3 viewings in 6 months (due to Connells mis pricing in the first place), I have had to pay

    Was this review helpful? Yes

     

  31. 3
    people found
    this helpful.

    A 1-star review by 'mjones101' 15/10/2010

    Services:
    Sales (Prospective customer)
    Experience:
    Would you use the agent again? No

    Rude. Told me immediately that I needed to see their mortgage advisor before they would accept an offer despite already having arranged a mortgage with my current bank. Arranging a viewing was then almost immpossible. Did not return calls or email.

    Was this review helpful? Yes

     

  32. A 1-star review by 'nesburrito' 1/10/2010

    Services:
    Lettings (as a Tenant)
    Experience:
    Would you use the agent again? No

    They let the flat out without inspection - so when I got the keys the place was absolutely filthy, carpet stained black, with cigarette smoke still nearly visible in the air (it's a non-smoking flat). Appliances were not in working order, with the immersion heater so hot I got 2nd degree burns and am looking forward to a lovely scar for the rest of my life as a result. This is after they presumably fixed the water heater.

    From the point of view of the landlord, they do not look out for your property, letting it out without regard to safety (opening you up to litigation, I imagine - I'm... (read more)

    Was this review helpful? Yes

     

  33. 2
    people found
    this helpful.

    A 1-star review by 'drd' 30/9/2010

    Services:
    Sales (Prospective customer)
    Experience:
    Would you use the agent again? No

    Salesman (I wouldn't dignify him by calling him an agent) came to us telling us everything we wanted to hear.

    2 viewings in 9 months and now I'm facing a further

    Was this review helpful? Yes

     

  34. A 5-star review by 'lakey' 1/9/2010

    Services:
    Sales (as a Vendor)
    Experience:
    Would you use the agent again? Yes

    Recently sold house thru connells. Found them to be really helpful with good feedback. Accepted an offer within two weeks of house being on the market, and found the service they provided to be excellent.

    Was this review helpful? Yes

     

  35. A 1-star review by 'Amelia' 27/8/2010

    Services:
    Sales (Prospective customer)
    Experience:
    Would you use the agent again? No

    ]]
    I spent nearly

    Was this review helpful? Yes

     

  36. 2
    people found
    this helpful.

    A 1-star review by 'Croydon_resident' 26/8/2010

    Branch:
    8 Suffolk House George Street
    Services:
    Sales (Prospective customer)
    Experience:
    Would you use the agent again? No

    Do not use Connells in Croydon!! They never call you back when you call them, which leads me to believe they didn't bother to call potential customers. During my 20 week contract I had around 5 viewings. They talked about supplying HIPs inhouse which I agree to, but when I left them (for being useless) I had to pay

    Was this review helpful? Yes

     

  37. 3
    people found
    this helpful.

    A 1-star review by 'haze' 20/8/2010

    Services:
    Sales (as a Vendor)
    Experience:
    Would you use the agent again? No

    What can I say.... Do not use them! My recently widowed mother is having the worst time selling her house through them. She basically found a buyer herself through a work aquaintance just before the 20 week contract end but because the buyers had rang Connells for details initially (nothing else, no viewing) they insist they have a paper trail and therefore introduced the buyer.... an extortionate amount requested for next to no service. Very poor viewings, awful communication. We repeatedly have to chase up and they never return calls. We get all sorts of excuses from the office junior as to... (read more)

    Was this review helpful? Yes

     

  38. A 1-star review by 'a113' 16/8/2010

    Services:
    Sales (Prospective customer)
    Experience:
    Would you use the agent again? No

    Feedback was kept to a minimum of a rightmove activity report every 2 weeks, with a covering letter stating that their employees were too busy to make telephone updates.

    Then when I came to the end of the contracted period, I was hit with a

    Was this review helpful? Yes

     

  39. A 1-star review by 'AnnV' 10/8/2010

    Branch:
    17-21 London Street
    Services:
    Surveys
    Experience:
    Would you use the agent again? No

    I do not rate Connells for a Survey at all. They are extremely poor with their detail, especially when we paid

    Was this review helpful? Yes

     

  40. A 5-star review by 'Pen22' 20/6/2010

    Services:
    Sales (as a Vendor)
    Experience:
    Would you use the agent again? Yes

    Excellent service, kept me updated at all times. Always friendly and professional. Would recommend using Connells Plympton.

    Was this review helpful? Yes

     

  41. A 1-star review by 'Don't Use Connells!' 19/6/2010

    Services:
    Sales (Prospective customer)
    Experience:
    Would you use the agent again? No

    What an awful service! Extremely limited feedback, no urgency to get viewings and a total rip - off with the HIPS - how can they get away with charging over

    Was this review helpful? Yes

     

  42. A 1-star review by 'ellie' 10/6/2010

    Branch:
    10 Queen Street
    Services:
    Sales (Prospective customer)
    Experience:
    Would you use the agent again? No





    User 'ellie' rated Connells but did not write a review.

  43. A 1-star review by 'Helen' 3/6/2010

    Services:
    Sales (Prospective customer)
    Experience:
    Would you use the agent again? No

    Called on 2 occassions to arrange viewings and they have never got back to me - obviously do not care about selling houses.

    Was this review helpful? Yes

     

  44. A 1-star review by 'Sitra123' 21/5/2010

    Services:
    Sales (Prospective customer)
    Experience:
    Would you use the agent again? No

    Extremely poor service. Would advise against using this agent. Received bad information on HIP and withdrawal fee. Staff did not appear to be very competent, lots of errors on property details, poor no. of viewings, constantly had to chase them up for updates. It seemed that once property was on the market they weren't bothered after.

    Was this review helpful? Yes

     

  45. A 1-star review by 'morris mahmood' 11/5/2010

    Services:
    Sales (Prospective customer)
    Experience:
    Would you use the agent again? No

    Rang to view flat. Told me she was with clients and would call me back. Next day I call again and spoke with man who told me the same thing. Three calls and I stopped calling, found the same flat with different agent and viewed it with them that day. Ketchup is all I could say after my attempts.

    Was this review helpful? Yes

     

  46. 1
    person found
    this helpful.

    A 1-star review by 'NMParty' 17/4/2010

    Services:
    Sales (Prospective customer)
    Experience:
    Would you use the agent again? No

    The Connells agent mislead me too. She said I would only pay a withdrawal fee if I changed my mind in the first few weeks of marketing. 20 weeks later at the end of the agreement and after paying the withdrawal fee for their HIP arrangement , they want another withdrawal fee for advertising. If I had researched this and similar websites, I would not have used them.

    Was this review helpful? Yes

     

  47. 1
    person found
    this helpful.

    A 1-star review by 'M RICHMAN' 25/3/2010

    Services:
    Sales (Prospective customer)
    Experience:
    Would you use the agent again? No

    They valued our property, put it on the market offered a FREE hips.Then after 6 weeks TOLD us to lower by

    Was this review helpful? Yes

     

  48. A 2-star review by 'S Cooper' 16/3/2010

    Services:
    Sales (Prospective customer)
    Experience:
    Would you use the agent again? No

    I wish I had known about this website a few years go. I got collard for the HIPS payment even though I was told I wouldn't have to pay it if I took our house off the market.

    After a few months we had had only 2 viewings and eventually took it off the market and got charged. The manager of the Crawley office did apologise but said that as we had signed we had to pay. The person who missold us the contract had also left the company.

    I wouldn't use them to sell a house.

    I would use one office again to view properties as an exception to the rule maybe but the girls in the Horley office I found to be very helpful. Especially Charlotte.

    Was this review helpful? Yes

     

  49. 1
    person found
    this helpful.

    A 1-star review by 'Reviewer' 8/3/2010

    Services:
    Sales (Prospective customer)
    Experience:
    Would you use the agent again? No

    We had problems buying from them 4 years ago (losing keys and destroying them without permission), and they're still the same. They will push their mortgage advisers on you for all they can - even to the point of telling you that to have an offer accepted, is conditional on this. When pressed, they claimed this was on the sellers instructions. We spoke to the seller directly and this was news to them.

    Buying from them through gritted teeth, and don't trust them as far as I could throw them. If in doubt, ask for anything critical to be put in writing.

    Was this review helpful? Yes

     

  50. A 2-star review by 'warwickshire' 19/2/2010

    Services:
    Sales (Prospective customer)
    Experience:
    Would you use the agent again? No

    We were mislead by the sales team (shall I name her?). She read us the T&C, missed out the payment bits should we withdraw. We got stuffed for full HIP payment plus withdrawel fee, even though we were told the HIP was only

    Was this review helpful? Yes

     

  51. 2
    people found
    this helpful.

    A 1-star review by 'The Muddy One' 1/2/2010

    Services:
    Sales (Prospective customer)
    Experience:
    Would you use the agent again? No

    We had previously been on the market with Fox & Sons, but after my brother received a call from Connells saying they had many people looking for a property like ours we went on the market with them. I beleive they grossly overvalued our property in order to obtain the instruction in the first place. The communication from them is appalling, feedback after veiwings had to be chased for and was unhelpful. Upon one open day veiwing they left our house insecure. We had yet to receive any offers and so decided to take it off the market and pursue other options upon which we received an invoice for

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  52. A 1-star review by 'david' 13/1/2010

    Branch:
    10 Queen Street
    Services:
    Sales (Prospective customer)
    Experience:
    Would you use the agent again? No





    User 'david' rated Connells but did not write a review.

  53. 2
    people found
    this helpful.

    A 1-star review by 'Royston' 11/1/2010

    Services:
    Sales (as a Vendor)
    Experience:
    Would you use the agent again? No

    Awful. First, I waited three weeks before they marketed my property because they 'lost' my photos. After 'accidentally' taking my property off the market three weeks later instead of another one on my road, they sent me an invoice for the withdrawal fee. After assuring me over the telephone that they had made a mistake (I had to call them and inform them) and there was no fee to pay, I received another letter stating that my case had been taken to their debt recovery department and they threatened to file a CCJ against me!

    Once this was sorted out, they (eventually) got me a couple of viewings. Knowing that I didn't live in the property at the time they still managed to leave my lights on and fail to lock my front door properly.

    Finally, I was told I'd be called back at 5.15 on December 7th. I'm still waiting...

    Their only redeeming feature is that they have agreed to waiver my withdrawal fees due to their poor service and incompetence (obviously my words, not theirs!).

    Do not use connells, they are rubbish.

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  54. 1
    person found
    this helpful.

    A 1-star review by 'Newsworthy' 6/1/2010

    Services:
    Sales (Prospective customer)
    Experience:
    Would you use the agent again? No

    They do not live up to the customer service promise. They trap you with a withdrawal fee, even if you fire them at the end of the agreed period. The fixed fee pricing is extortionate, especially for lower-end property. The HIP cost me

    Was this review helpful? Yes

     

  55. 1
    person found
    this helpful.

    A 2-star review by 'JOJO' 29/12/2009

    Services:
    Sales (as a Vendor)
    Experience:
    Would you use the agent again? No

    Lack of contact. Given a valuation then bullied into accepting a low offer. Did not sell because there is not a property I could afford, I was told that my ouse needed

    Was this review helpful? Yes

     

  56. 1
    person found
    this helpful.

    A 1-star review by 'chris' 11/12/2009

    Services:
    Sales (Prospective customer)
    Experience:
    Would you use the agent again? No

    If someone offered me a

    Was this review helpful? Yes

     

  57. 1
    person found
    this helpful.

    A 1-star review by 'dank' 6/11/2009

    Services:
    Sales (Prospective customer)
    Experience:
    Would you use the agent again? No

    Dreadful outfit who only add to the stereotypical view of an estate agent being only interested in money, rather than the service they give to their clients.

    Advertise properties without the required marketable-HIP, make it incredibly difficult to view the report and only seem to wake up and take notice when you put an offer in (surprise that).

    From a prospective customer's point-of-view: avoid at all costs. Unless you have the tolerance levels of a saint.

    Was this review helpful? Yes

     

  58. 1
    person found
    this helpful.

    A 1-star review by 'RogerTheEngineer' 1/10/2009

    Services:
    Sales (Prospective customer)
    Experience:
    Would you use the agent again? No

    Sold house for deceased father in law through Connells in devon... it took a while but we got there eventually. Thought we'd use them again in Bucks now that WE wanna move (on the basis of "it's the devil that you know" as they all seem to be pretty crappy). We've hardly any contact from them from day one (even when I specifically asked for responses), we've had one viewer in 8 weeks, and a failed one last weekend which we have severe doubts as to whether they ever existed as they told us differing accounts when challenged about why they didn't show.

    We have 11 weeks to run until our contract with them is over; if no sale by then, watch how quick we pull our business away from them (Usain Bolt wil have to race fast to keep up with us.=D)

    Was this review helpful? Yes

     

  59. 1
    person found
    this helpful.

    A 1-star review by 'hillbilly' 29/9/2009

    Services:
    Sales (as a Buyer)
    Experience:
    Would you use the agent again? No

    In August 2008 I had mortgage advice from Connells of St. Neots (CAMBS). However no record of this was available. I then viewed a reposessed property on sale with them and November I placed an offer on this property which was accepted, after again seeing one of their Financial Advisors. I provided wage slips and bank statements as requested which ended up being lost on two occasions but was informed these were later found in their offices. (after complaining about this they simply blamed the mortgage company.)

    The survey carried out by them claimed the property had a garage and parking... (read more)

    Was this review helpful? Yes

     

  60. 1
    person found
    this helpful.

    A 1-star review by 'Mikky' 7/9/2009

    Services:
    Sales (as a Vendor)
    Experience:
    Would you use the agent again? No

    They didn't sell it - Taylors did - much more professional and on the ball. Connells are asleep

    Was this review helpful? Yes

     

  61. A 1-star review by 'dookie' 30/8/2009

    Services:
    Sales (Prospective customer)
    Experience:
    Would you use the agent again? No

    Appalling service, a real pack of miss information. Valued the property then as soon as we had signed told us we had too high an expectation on the price.. You must be joking!!!

    Never contacted us from one week to the next.
    Demanded not to show the property unless the prospective buyer was on the market. Sent around people that were not on the market.

    Nothing good to say about this company at all.

    Was this review helpful? Yes

     

  62. 1
    person found
    this helpful.

    A 1-star review by 'michaelnkaren' 20/8/2009

    Services:
    Sales (Prospective customer)
    Experience:
    Would you use the agent again? No

    Reading through the reviews on here it seems only to clear that Connels are only interested in making sales and not the customers needs or wants. We to had their mortgage advisor pushing us to take out a mortgage with them, even after they knew we already had a mortgage in place at a far better rate. When we did find a property we liked through them and arranged a viewing within 3 days of the property going on to the market ! a friend who is an estate agent in Ashford told us that the seller had already had an offer and we should not waste our time (5 hours drive) going to look at the property as it was over priced and if it went for the full asking price would only fall down at the mortgage valuation point. Connels never told us this and when we confronted them about the house already being under offer, they had no comment to make. It just seems that estate agents STILL think they can lie,cheat and just say whatever they want to make a sale. I really hope website's like this one get even more popular to show the BAD estate agents up for what they really are CONMEN !!!!!!!!!!!

    Was this review helpful? Yes

     

  63. 1
    person found
    this helpful.

    A 1-star review by 'persie1' 12/8/2009

    Services:
    Sales (Prospective customer)
    Experience:
    Would you use the agent again? No

    In the past few weeks I have had an almost identical experience as DLT comment dated 21 Feb 09 below. I am cash buyer and is all they were interested in was selling me finance. I had to tell them 3 times I did not require it. When I put in an asking price offer they told me it was already under offer. It is still being listed as for sale and I strongly believe they are waiting on an existing or new buyer who will purchase a mortgage through them. Connells are obviously more concerned with the commission/fee to be had from the finance/mortgage arrangement with the buyer than finding a suitable purchaser for the vendor. Vendors should be aware of this practice at Connells and avoid like the plague. They are spivs. If you think being a cash buyer ready to move at any time is a great position to be in, don't try to buy any property through Connells.

    Was this review helpful? Yes

     

  64. 1
    person found
    this helpful.

    A 1-star review by 'Gooner78' 29/7/2009

    Services:
    Sales (Prospective customer)
    Experience:
    Would you use the agent again? No

    The worst estate agent I have ever come across. Value the house at one price. Advise you to put it up at another price and then get potential buyers who cannot even afford the list price. Came in with a potential buyer only to leave the house insecure and dirty footprints on all the carpets. Wrote a letter could not even be bother to reply or apologise. The most terrible estate agent I have ever come across. Avoid the Basingstoke branch at all costs!

    Was this review helpful? Yes

     

  65. 1
    person found
    this helpful.

    A 1-star review by 'stan' 28/7/2009

    Services:
    Sales (as a Vendor)
    Experience:
    Would you use the agent again? No

    Very poor service never kept in touch for months until i had to phone them. Sale took 20 weeks to complete.

    Extremely rude on the phone when I got in touch even though I am the customer.

    I had to deal with my purchase agent as connells thame were too busy to speak to them, therefore I ended up doing their job.

    Was this review helpful? Yes

     

  66. 2
    people found
    this helpful.

    A 1-star review by 'IsIt2Much2Ask' 29/6/2009

    Services:
    Sales (as a Vendor)
    Experience:
    Would you use the agent again? No

    Lies, lies, lies. They agree one thing and then do another. Agree fees, then charge something else. Bad communications, mixed messages. Terrible - avoid at all costs.

    Was this review helpful? Yes

     

  67. A 2-star review by 'carrietwick' 25/6/2009

    Services:
    Sales (Prospective customer)
    Experience:
    Would you use the agent again? No

    Basingtoke - Absolutely awful, had to chace for a month to find out why it wasn't on Right Move. Only half a dozen viewings at the most in one year, they kept asking to reduce the price (even though it was reasonable), dropped by

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  68. A 1-star review by 'DLT' 21/2/2009

    Services:
    Conveyancing
    Experience:
    Would you use the agent again? No

    Ref Connells Wolverhampton.

    My partner and I recently put an offer in on a house through Connells - After having our initial offer refused we were told that another party were interested and it would be the first to come back with an offer of

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  69. 3
    people found
    this helpful.

    A 1-star review by 'potential buyer' 24/1/2009

    Services:
    Sales (Prospective customer)
    Experience:
    Would you use the agent again? No

    Based on their acceptance of our offer, we went to apply for mortgage the second day. Mortgage has been approved. They told us that seller is pulling out the acceptance because we choose not to use their mortgage advisor. Playing tricks all the time, really waste of time with Connells Harrow

    Was this review helpful? Yes

     

  70. A 1-star review by 'Teddy' 26/8/2008

    Services:
    Sales (Prospective customer)
    Experience:
    Would you use the agent again? No

    We have recently put our house with them, and went to visit the property over the week-end, only to find the front door unlocked, anyone could have gone in, and done irreparable damage, what made it worse they have denied being in the house, so who did the valuation, and took the photos, we are still reeling from the shock.

    Was this review helpful? Yes

     

  71. A 2-star review by 'loopylill' 23/4/2008

    Services:
    Sales (Prospective customer)
    Experience:
    Would you use the agent again? No

    Tried selling with this agent once. They didn't get many viewing and just kept trying to lower the price until a buyer came along. Didn't get any phone calls as promised and eventually we went with another agent and sold our house in 3 weeks.

    Conned us into signing up for longer than was necessary but managed to cancel the contract after a lot of arguments. Would never use again except to buy - cheap houses! - the agent we used was in Plymouth.

    Was this review helpful? Yes

     

  72. A 5-star review by 'Covboy!' 25/2/2008

    Services:
    Sales (as a Vendor)
    Experience:
    Would you use the agent again? Yes

    Absolutely 10/10 all round start to finish. Connells Coventry were fantastic.

    Was this review helpful? Yes

     

  73. A 1-star review by 'Dada' 28/12/2007

    Branch:
    10 Queen Street
    Services:
    Sales (Prospective customer)
    Experience:
    Would you use the agent again? No

    Never called back. House next door for sale. But they keep ignoring potential customer.

    Was this review helpful? Yes

     

  74. 1
    person found
    this helpful.

    A 1-star review by 'me' 23/8/2007

    Branch:
    10 Queen Street
    Services:
    Sales (Prospective customer)
    Experience:
    Would you use the agent again? No

    Lying at every stage of process. We are one week away from pulling out of deal because of their lies.

    Was this review helpful? Yes

     

  75. A 2-star review by 'achick' 22/6/2007

    Branch:
    10 Queen Street
    Services:
    Sales (Prospective customer)
    Experience:
    Would you use the agent again? Yes

    Getting a viewing appointment is so hard! I phoned the Swindon North branch a few times when we wanted to see a house in their books. They promised they would call back and confirm the viewing but they NEVER did, I had to chase them and virtually beg to see the houses. This has happened on 3 occassions with 3 different people from the branch during last couple of months.

    If I had a house for sale, I would definitely avoid Connells in Swindon North. They have some good houses in the area though, so as a buyer, I might have to use them.

    Was this review helpful? Yes

     

  76. A 3-star review by 'cazbarfeatures' 5/10/2006

    Branch:
    10 Queen Street
    Services:
    Sales (as a Vendor)
    Experience:
    Would you use the agent again? Yes

    Our house only went in the paper once every month whereas some estate agents post their properties weekly. Connells Estate Agents seem to give up on you after a couple of months. I should like to reiterate the point that their feedback was very poor, and I always had to chase them.

    Was this review helpful? Yes

     

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