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One of the largest and most successful estate agency groups in the country with a network of over 150 branches throughout the Home Counties, South, West Country, Midlands and East Anglia.



 
Feb 05,2016
Minithumbup
By: 'ADE'
Feb 05,2016
0 people found
this helpful
Totally professional and very helpful. They have made my application process extremely easy. I would recommend this office to anyone....
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Comment on agent fees
Not the cheapest, but they do provide the service for the cost.
Was this helpful? Yes
Feb 02,2016
Minithumbdown
By: 'Jade C'
Feb 02,2016
0 people found
this helpful
Terrible service would not use again or recommend under any circumstances . Complete sales agents do not care once they have your money, they will not return calls, emails and refuse to except any responsibility once you are in a contract ! AVOID...
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What agent could do to change your mind?
BAD
Comment on agent fees
BAD
Was this helpful? Yes
Feb 01,2016
Minithumbdown
By: 'George'
Feb 01,2016
0 people found
this helpful
Olivia from the Redhill branch promised me that she will give me a ring back when I can view a 2bedroom property in Redhill area, but she never replied back to me. She treat me as she would have been a very important person I am a...
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What agent could do to change your mind?
Bad
Comment on agent fees
Bad
Was this helpful? Yes
Jan 25,2016
Minithumbup
By: 'Maxine'
Jan 25,2016
0 people found
this helpful
Having tried and failed to sell my property with two previous agents over 12 months I moved to Connells and received an offer within a week of being on the market with them. I am convinced that this was due to the fact that Hannah and her team listened carefully to my situation and kept in contact with me on a regular basis. Connells are progressive and keen but they get the job done from start to finish, whilst being kind caring and supportive. I wish I had gone to Connells the first time an...
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Comment on agent fees
Reasonable
Was this helpful? Yes
Jan 18,2016
Minithumbup
By: 'Ash'
Jan 18,2016
0 people found
this helpful
They got me a better price then I expected and My house sale was handled with care. I would reccomend this agent....
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Comment on agent fees
Good
Was this helpful? Yes
Jan 15,2016
Minithumbup
By: 'S G'
Jan 15,2016
0 people found
this helpful
Connells Winchester helped us to try to sell my 87 year old Mother's bungalow in Littleton. I would have given you 10 out of 10 all round. I was really very impressed with the professionalism and the way that you reassured my mother with good counsel at every stage in the process. Connells were both respectful and honest, and made us both feel that her wellbeing was the priority at all times. When going through a stressful move knowing that someone has your best interests at heart i...
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Comment on agent fees
na
Was this helpful? Yes
Jan 11,2016
Minithumbdown
By: 'uni1'
Jan 11,2016
0 people found
this helpful
We had put our property up for sale with Connells after their impressive promise that our house would sell quickly and a board was swiftly put up, 2 weeks had gone and we heard nothing, so we had to contact them, was told we had lots of interest but price was too high, we then was told to lower it which we did but on their terms of a boxing day sale!, why they didnt contact us to let us know then we could of lowered the price straight away but we have lost all the interested viewers because of t...
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What agent could do to change your mind?
Comment on agent fees
they dont earn it!!!!!
Was this helpful? Yes
Jan 06,2016
Minithumbdown
By: 'Caroline Gonzalez'
Jan 06,2016
0 people found
this helpful
PLEASE STOP RINGING ME!!!!!!!!! Constantly ringing!! had a valuation done back in June 2015, and its now January 2016.. i have asked on SEVERAL occasions for them to stop rining me and they still are constantly ringing.. PLEASE STOP!! Any positive reviews i had for you went ALONG TIME AGO!! Stop pestering me, my sale is nearly completed so stop ringing!!...
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What agent could do to change your mind?
Was this helpful? Yes
Dec 23,2015
Minithumbdown
By: 'SQN'
Dec 23,2015
1 people found
this helpful
I had some queries on a property for sale. When I called the agent did not answer the question fully so I submitted a detailed query by email. This was never replied to. I followed up again with another phone call and was told that the manager would ring me back with answers. The phone call was never returned. Shocking service for people aiming to sell property. I had a lot of cash to spend and they missed out on a potential sale....
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What agent could do to change your mind?
Was this helpful? Yes
Dec 23,2015
Minithumbup
By: 'Michael Hill'
Dec 23,2015
0 people found
this helpful
Sam was very helpful and kept me fully informed all the time with updates. Even when a potential tenant changed their mind, Sam told me of the situation straight away and advised me of the plan to rectify the situation. I now have a tenant in the property and am very please with the overall service....
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Comment on agent fees
The fees were very reasonable compared to some other agents in the area.
Was this helpful? Yes
Dec 23,2015
Minithumbup
By: 'Debbie'
Dec 23,2015
0 people found
this helpful
Excellent service, all questions and queries answered promptly. Very smooth move indeed with no complications. No hidden charges and everything explained....
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Was this helpful? Yes
By: Paul Oddie
Dec 23, 2015
Thank you for your kind words, I'm delighted that we were able to help you find a new home, and that you have been pleased with our service. Best wishes Paul....
Dec 14,2015
Minithumbup
By: 'Harvey and denise'
Dec 14,2015
0 people found
this helpful
Thank you Alun for all your help when we sold our house,we very much appreciated that you kept us informed and always rang us back when you said you would. We would definitely recommend Connells and the very helpful staff....
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Was this helpful? Yes
Dec 10,2015
Minithumbup
By: 'coop5s'
Dec 10,2015
0 people found
this helpful
found my self a great flat thanks to sam he was very helpful and easy to talk to he made the whole prosess seem so easy and quick...
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Was this helpful? Yes
Dec 09,2015
Minithumbup
By: 'Farooq'
Dec 09,2015
0 people found
this helpful
Tia Thomas at connels has arranged a Tennant for me. She's been great really helpful found me a Tennant within a few days after I decided to let the house. She's kept me up to date.all my calls are answered promptly emails are replied to fast l would recommend Tia Thomas at Connells to manage your property ....
read full review
Comment on agent fees
Agents fees were very reasonable I'm happy
Was this helpful? Yes
Dec 08,2015
Minithumbdown
By: 'George'
Dec 08,2015
0 people found
this helpful
They were unable to provide someone to carry out a valuation, on a date 2.5weeks hence. I am very disappointed, ax I will be making a special trip to visit the property on that day, as it is the only day available to me....
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What agent could do to change your mind?
Was this helpful? Yes
Dec 02,2015
Minithumbup
By: 'LS'
Dec 02,2015
0 people found
this helpful
Nicola was very professional in her dealings with me. I am a first time landlord and she guided me through the whole process step by step. Her communication was excellent, I was kept fully informed and even on her days off she made sure someone from the office got in touch with me if there was an issue pending. She was enthusiastic about my house and gave me good advice. An excellent front of house person who gives confidence in the organisation....
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Was this helpful? Yes
Dec 01,2015
Minithumbup
By: 'Steve'
Dec 01,2015
0 people found
this helpful
I chose Connells in Hampton based on a recommendation from a property investment company I know well. The service was excellent and the effort required from me was minimal. My property was let very quickly and while the local market is buoyant, it was the efficiency of Danielle and Sandra that made everything work as effectively as it should. I've received great, straight-forward advice throughout and will let my next property with Connells....
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Was this helpful? Yes
Nov 30,2015
Minithumbup
By: 'Pat Sludden'
Nov 30,2015
0 people found
this helpful
Tia and Zac rented out our property very quickly. They have kept us informed of all developments and have acted in a very professional manner. We are very pleased with their service....
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Comment on agent fees
Very reasonable
Was this helpful? Yes
Nov 17,2015
Minithumbdown
By: 'Let down customer'
Nov 17,2015
1 people found
this helpful
Absolutely terrible service. Two months into marketing and we had to chase up the colour brochures that we were promised when we had our initial consultation with Tom. We were giving conflicting advice by Tom and Shane (Branch Manager) regarding marketing our property. A total lack of knowledge regarding services offered on rightmove, i.e a new price search banding between �170k and �180k. A member of the team arrived late for a pre-planned viewing appointment and then attempted to...
read full review
What agent could do to change your mind?
Over priced fees for a distinct lack of commitment.
Comment on agent fees
Over priced fees for a distinct lack of commitment.
Was this helpful? Yes
Nov 11,2015
Minithumbdown
By: 'Pierre'
Nov 11,2015
2 people found
this helpful
Awful! Awful experience with Connells Stratford upon Avon. Two estate agents Liam O'Keefe & Jonny (not sure of the surname) were two faced, unprofessional and rude. They do not do there job properly and have been caught out. After being caught out they have managed to use the contract against us and hide their eras. I will not go into the matter but I can't stress enough the unprofessional attitudes of the so called estate agents. Do not use stratford upon avon Connels. Go elsewhere I promis...
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What agent could do to change your mind?
Comment on agent fees
Thieving so & so's compared to other estate agents we've used.
Was this helpful? Yes
Nov 10,2015
Minithumbup
By: 'Rosa'
Nov 10,2015
0 people found
this helpful
Nicola has been great at keeping me in the loop with whatever has been happening. She also went above and beyond in getting some maintenance issues resolved for me. I would highly recommend her at Connells....
read full review
Comment on agent fees
The fees for this property seemed excessive to me based on my previous rental property which was £120 admin and application fee with £550 deposit.
Was this helpful? Yes
Oct 30,2015
Minithumbup
By: 'Neil Grove'
Oct 30,2015
0 people found
this helpful
I have decided to leave a note on the excellent service i have received from Nicola. Nicola has in my opinion grasped the most important aspect of business, Communication. Nicola has always kept me up to date on proceedings even on her days off. She is very proffesional and clear in the day to day running of my properties, which is why i have requested her to look after a new property of mine outside of the branch area. I know Nicola hasn't been at Connell's very long, so a good find for your bu...
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Was this helpful? Yes
Oct 28,2015
Minithumbdown
By: 'Adrian'
Oct 28,2015
2 people found
this helpful
This is a terrible estate agents and I would seriously advised anyone attempting to use their services to look else where. They are seriously unprofessional in their apporach to customer services promising to send out texts which never arrive and making no attempt to apologise. I dealt with Sarah on two occassions and found that she made no attempt to apologise for the poor service I was receiving and failed on two occassions to deliver text messages detailing the properties I was supposed to ...
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What agent could do to change your mind?
Was this helpful? Yes
Oct 28,2015
Minithumbup
By: 'Karendunn'
Oct 28,2015
0 people found
this helpful
After showing my partner a house for rent I was unable to be there Paul arranged to meet me at the property after being at a training course all day that was not in Peterborough.I feel Paul went above and beyond to enable me to view the property.We did rent the property and Paul has been great from start to finish helping with any queries we have had....
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Was this helpful? Yes
By: Paul Oddie
Oct 28, 2015
Thank you for your kind comments, it's always nice when people recognise the little extras we put in. I hope you are both very happy in the house. Best wishes Paul Oddie, Connells....
Oct 24,2015
Minithumbdown
By: 'YesThenWilshire'
Oct 24,2015
4 people found
this helpful
I have never been so disappointed or upset with a customer service experience (and this is as someone whose career is in customer service). We have now been living in the flat provided by Connells for almost 3 weeks. We have not received the code for the bin store. We have not been given the fob key for the garage. We cannot perform two of the most basic things one needs in a living space (parking a car and using the bins). We cannot access the building from the ground floor because it require...
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What agent could do to change your mind?
We were charged a £120 fee ostensibly for making sure the flat was clean and maintained, but since it was not, I'm entirely unsure as to why.
Comment on agent fees
We were charged a £120 fee ostensibly for making sure the flat was clean and maintained, but since it was not, I'm entirely unsure as to why.
Was this helpful? Yes
Oct 24,2015
Minithumbdown
By: 'Steve'
Oct 24,2015
2 people found
this helpful
Gripe is with there maintenance team. Moved into apartment, boiler broken, no hot water for 4 weeks. 16 weeks later intermittent hot water, after 8 weeks of being messed about I was told to organise the maintenance myself....boiler fixed within 24 hours. Estate agents agreed date I moved out the property, back room staff then * me for rent when property was empty (small print para 22.1) Make better Cowboys than Clint Eastwood!!!...
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What agent could do to change your mind?
Was this helpful? Yes
Oct 20,2015
Minithumbup
By: 'Milton'
Oct 20,2015
0 people found
this helpful
Nicola was at all times during the process was very helpful. Nicola's communication was excellent and always made me aware what was happening and what was required. Nicola provided excellent customer service even when things didn't always go to plan!...
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Was this helpful? Yes
Oct 19,2015
Minithumbdown
By: 'Robby'
Oct 19,2015
4 people found
this helpful
Tried for over a week to view a property to be told that they could not contact the vendor when it had already been sold. Arranged another viewing and Connells did not turn up....
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What agent could do to change your mind?
Was this helpful? Yes
Oct 16,2015
Minithumbdown
By: 'Suzanne'
Oct 16,2015
1 people found
this helpful
Even when they are told be th TDS to issue a deposit to the landlord they don't. The hold onto it until you chase and then make up useless excuses as to why they have not done it. Even then the accounts department then sit on it for another week. I would never recomended them as it is one excuse after another they never return calls and try there hardest not to return money that is yours. Disgusting way to treat people....
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What agent could do to change your mind?
Someone at connells needs to take control of a situation and think about the customer
Was this helpful? Yes
Oct 15,2015
Minithumbup
By: 'MrsG'
Oct 15,2015
0 people found
this helpful
Really chuffed with Chloe from Connells, she showed us round 2 homes we were very interested in more than 3 times each, which to us, was very important. When we finally made our decision and we were held up by lady buying ours (with another estate agent) Chloe was the one who made sure we were informed regularly. Thanks again!...
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Was this helpful? Yes

About us



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
34 11 23 27 43 33 14 18 8 127

Job vacancies

Please see a list of jobs available

Review Statistics for Foxtons

Valuation and Fee Performance
71 % customers were satisfied with agent's fees 87 % accuracy of agent's valuations

Sales and lettings value statistics
Price range of properties sold by the agent Price range of properties rented by the agent
 
Minimum:83000 Minimum:275
Maximum:2370000 Maximum:12013

Review Summary

 
Total Reviews:764
Total Ratings:770
First Review:24/04/2007
Latest Review:30/04/2015
Overall Review Performance
 
Recommend:518
Disapprove:252
Satisfaction:68 %

 

Individual Services Review Performance
 
From Landlords From Tenants From Vendors From Buyers
 
Recommend:45 Recommend:166 Recommend:190 Recommend:78
Disapprove:38 Disapprove:137 Disapprove:14 Disapprove:5
Satisfaction:55 % Satisfaction:55 % Satisfaction:94 % Satisfaction:94 %

 
Surveys Conveyancing Lettings (Prospect) Sales (Prospect)
 
Recommend:0 Recommend:0 Recommend:21 Recommend:13
Disapprove:0 Disapprove:1 Disapprove:23 Disapprove:30
Satisfaction:- Satisfaction:0 % Satisfaction:48 % Satisfaction:31 %

 
They manage our building They are our factor They manage our estate
 
Recommend:0 Recommend:0 Recommend:0
Disapprove:2 Disapprove:0 Disapprove:0
Satisfaction:0 % Satisfaction:- Satisfaction:-

Agent Fees

Created at 1:00 AM 01/01/1970. Last updated at 1:00 AM 01/01/1970 by


Complaints Procedure

No procedure available.
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Amesbury Salisbury
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Westgate Chambers 82 High Street, Winchester SO23 9AD
(2)
Office 2
111 High Street, Slough SL1 1DH
(3)
Office 20
8 Suffolk House George Street, Croydon CR0 1PE
(1)
Office 21
4/5 Brigstock Parade London Road, Thornton Heath CR7 7HW
(0)
Office 22
11 High Street, Abingdon OX14 5BB
(4)
Office 23
33 Bridge Street, Banbury OX16 5PN
(0)
Office 24
5 Market Square, Oxford OX26 6AA
(0)
Office 25
1/2 Bank Court Chambers 60 Between Towns Road, Oxford OX4 3LR
(2)
Office 26
137a London Road, Oxford OX3 9HZ
(0)
Office 27
103 High Street, Thame OX9 3DZ
(0)
Office 28
13 Corn Street, Witney OX28 6DB
(1)
Office 29
30 High Street, Horley RH6 7BB
(0)
Office 3
2 Temple Street, Aylesbury HP20 2RH
(1)
Office 30
43 Station Road, Redhill RH1 1QH
(3)
Office 31
21 Broad Street, Wokingham RG40 1AU
(0)
Office 32
17 Great Square, Braintree CM7 7TX
(1)
Office 34
195-197 Whiteladies Road Clifton, Bristol BS8 2SB
(0)
Office 35
Unit 2 Emersons Green Shopping Centre Emersons Green, Bristol BS16 7AT
(0)
Office 36
Unit 4 The Shields Retail Centre Gloucester Road North Filton, Bristol BS34 7BQ
(2)
Office 37
1 Regent Street Kingswood, Bristol BS15 8JX
(3)
Office 38
1/3 Stoke Lane Westbury-On-Trym, Bristol BS9 3DP
(9)
Office 39
72/74 Station Road Yate, Bristol BS37 4PH
(1)
Office 4
188 Queensway, Milton Keynes MK2 2SW
(3)
Office 40
42 Allhallows, Bedford MK40 1LN
(2)
Office 41
19 High Street North, Dunstable LU6 1HX
(2)
Office 42
9 Russell Centre Coniston Road, Flitwick MK45 1QY
(0)
Office 43
185 Marsh Road Leagrave, Luton LU3 2QQ
(1)
Office 44
4 Market Square, Leighton Buzzard LU7 1HA
(0)
Office 45
83 George Street, Luton LU1 2AT
(3)
Office 46
Jansel House Parade 656 Hitchin Road Stopsley, Luton LU2 7XH
(1)
Office 47
Unit 2 Caxton House Broad Street, Cambridge CB23
(2)
Office 48
62 Hargate Way, Hampton Hargate PE7 8DS
(7)
Office 49
14 Cowgate, Peterborough PE1 1NA
(8)
Office 5
23 Bridge Street, Buckingham MK18 1EL
(1)
Office 50
26 Market Square, St Neots PE19 2AF
(0)
Office 51
13 Church Street, Werrington PE4 6QA
(0)
Office 52
8/9 South Street, Exeter EX1 1DZ
(5)
Office 53
32 Mannamead Road, Plymouth PL4 7AA
(3)
Office 54
11 Glanvilles Road Glanvilles Mill, Ivybridge PL21 9PS
(1)
Office 6
6 Hampden Square, Aylesbury HP19 7HT
(0)
Office 7
1/3 Queen Victoria Road, High Wycombe HP11 1BA
(2)
Office 8
500 Silbury Boulevard, Milton Keynes MK9 2AD
(5)
Office 9
91a High Street, Milton Keynes MK16 8EN
(1)
Oldbury
70-76 Birmingham Street, Oldbury B69 4EB
(1)
Paignton
51 Hyde Road, Paignton TQ4 5BP
(1)
Raleigh
113-115 High street, Raleigh SS6 7QA
(0)
Ridgeway Plymouth
110 Ridgeway, Plymouth PL7 2HN
(0)
Ringwood
2 Christchurch Road, Ringwood BH24 1DN
(0)
Rotary Way Banbury
5 Rotary Way, Banbury OX16 1ER
(1)
Rugby
25 Regent Street, Rugby CV21 2PE
(2)
Rushden
30 High street, Rushden NN10 0NP
(0)
Salisbury
46-50 Castle Street, Salisbury SP1 3TS
(1)
Shaftsbury
34 High Street, Shaftsbury SP7 8JG
(0)
Sherborne
92 Cheap Street, Sherborne DT9 3BJ
(0)
Shirley
409 Shirley Road Shirley, Southampton SO15 3JD
(2)
Smethwick
122 Poplar Road, Smethwick B66 4AP
(1)
Southam
84 Coventry Street, Southam CV47 0EA
(0)
Southampton
2 West End Road, Southampton SO18 6TG
(1)
Southbourne Bournemouth
73 Southbourne Grove, Bournemouth BH6 3QU
(0)
St Albans
38 Chequer Street, St Albans AL1 3YH
(8)
St Budeaux
15 Victoria Road, PL5 1RW
(1)
Stafford
Unit 3C, Salter Street, Stafford ST16 2JU
(0)
Stamford
40 High street, Stamford PE9 2BX
(0)
Stevenage
8 Market Place, Stevenage SG1 1BD
(2)
Stourbridge
7 St Johns Road, Stourbridge DY8 1EJ
(0)
Stratford Upon Avon
11b Meer Street, Stratford Upon Avon CV37 6QB
(5)
Sutton Coldfield
4-6 High Street, Sutton Coldfield B72 1XA
(1)
Swindon
Unit B11 North Swindon District Centre, Thamesdown Drive, Swindon SN25 4AN
(3)
Taunton
53 High Street, Taunton TA1 3PR
(0)
The parade Wateford
6 The Parade, Watford WD17 1AA
(8)
Torquay
115 Union Street, Torquay TQ1 3DW
(4)
Trowbridge
11 Fore Street, Trowbridge BA14 8HA
(0)
Tunbridge Wells
5 Vale Road, Tunbridge Wells TN1 1BS
(1)
Verwood
3 The Parade, Verwood BH31 7AA
(0)
Victoria Plymouth
15 Victoria Road, Plymouth PL5 1RW
(0)
Walsall
57-59 Bridge Street, Walsall WS1 1JD
(2)
Wareham
1 South Street, Wareham BH20 4LR
(0)
Warndon
Lyppard Grange Ankerage Green, Warndon WR4 0DZ
(0)
Warwick
14 High street, Warwick CV34 4AP
(0)
Watford
86 High Street, Watford WD23 3DH
(3)
Wednesbury
22 Springhead, Wednesbury WS10 9AD
(1)
Wellesbourne Warwick
Bridge Street, Warwick CV35 9QP
(0)
Welwyn Garden city
38 Wigmores North, Welwyn Garden City AL8 6PH
(0)
Werrington
13 Church Street, Werrington PE4 6QA
(0)
Werrington Peterborough
Unit 6 Staniland Way, Peterborough PE4 6NA
(3)
West Bromwich
3 Astle Park, West Bromwich B70 8NS
(0)
Weymouth
84 St Thomas Street, Weymouth DT4 8EN
(2)
Winton Bournemouth
689 Wimbourne Road, BH9 2AT
(0)
Wolverhampton
81-83 Darlington Street, Wolverhampton WV1 4EX
(7)
Wooton
11 Tudor Court, NN4 6FF
(0)
Worcester
3 Foregate Street, Worcester WR1 1DB
(0)
Wycombe St Albans
5 Wycombe Place, St Albans AL4 9RD
(1)
Yeovil
1-3 Princes Street, Yeovil BA20 1EW
(2)