Connells

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A 5-star review by 'Ally' 14/5/2011
Branch:
500 Silbury Boulevard
Services:
Sales (as a Vendor)
Experience:
Would you use the agent again? Yes







I recently sold my house with Connells in Kings Heaths and found the staff to be very helpful. They were more expensive, but I had been trying to sell my house with another agent for 12 months with no success. It’s that old saying “you get what you pay for”.
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A 5-star review by 'Mr Norman' 20/8/2010
Services:
Sales (as a Vendor)
Experience:
Would you use the agent again? Yes







Had an outstanding service from Connells. Had alot of viewings, the staff were helpful and friendly and advised me all the way. Got feedback on every viewing the very next day. The staff ensured the people who purchased my house saw their mortgage advisor- which although alot of people have complained about this, from a vendors point of view it's a real piece of mind knowing the sale won't fall through due to the buyer not having their mortgage propertly pre-arranged. Would recommend Connells all the way.
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A 5-star review by 'Great Connells' 17/2/2010
Services:
Sales (as a Vendor)
Experience:
Would you use the agent again? Yes







I have sold many houses over the years and I would class myself very experienced in property. This estate agent worked there socks off for us, they sold our house in Featherstone within 2 days and we bought one off them too! We did our mortgage with them which was brill all moved in 8 weeks.
I read a comment on this site from a buyer who was upset about Connells pushing them to do the mortgage with them trust me as a seller its the best thing you could wish for. They checked our buyer out, unlike our previous agent!
Also our photos where fantastic, I guess every office is different but trust me Wolverhampton are great. Go into their office and judge for yourselves.
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A 5-star review by 'wolves' 21/7/2009
Services:
Sales (as a Buyer)
Experience:
Would you use the agent again? Yes







We purchased a buy to let property through Connells Wolverhampton. The staff we dealt with were extremely helpful. They kept us more informed than our solicitor. Nothing was too much trouble. Have viewed property through them since and have received the same good customer service.
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A 5-star review by 'st. albans' 30/9/2009
Services:
Sales (as a Vendor)
Experience:
Would you use the agent again? Yes







Honestly...nothing queer as folk, everyone has demands and estate agents are prime targets. Hard working and very commited bunch Connells. Give them a chance and empathise with the task.
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1. 1
   person found
   this helpful.
   

   A 1-star review by 'Dave' 27/4/2012

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   I've rented a few places (and owned) and have never experienced anything like these guys. We rented a large (5 bedroom, acre of land) property paying quite a lot of rent per month. The landlord had bought the property in order to develop the land - we weren't told this. He knew nothing about the house, so any questions we directed at the lettings agent were just met with "don't know". Pretty sure shop next door is linked to our electricity - response from agent: "you'll just have to accuse them of stealing electricity". Wanted to charge £90 to send me a photocopied... (read more)
   

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2. 1
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   A 1-star review by 'SET' 24/4/2012

   Services:

   Sales (Prospective customer)

   Experience:

   Would you use the agent again? No

   Own houseSold to cash buyer, mortgage not required.Offer placed, no response from Agent chased after 3 days to find rejected. Placed another offer, again had to chase after two days to find it had been rejected.Placed final offer. Turned out Connells had another buyer in mind with same offer as mine who would be arranging their mortgage throughthem!

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3. 1
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   A 1-star review by 'MSHAHID' 17/4/2012

   Branch:

   111 High Street

   Services:

   Sales (as a Buyer)

   Staff Member

   MR HARRY

   Staff Member

   MR NIKESH

   Experience:

   Would you use the agent again? No

   Brief Detail as Below.

   I am first time property buyer and the property I was buying through
   Connells Estate Agent in Slough. I started my paperwork on 28Feb12. At
   the time of starting paperwork they advised me to do your paper as
   early as possible, which I did. Connells (Ms Nadzada Gulmac) charge me
   extra fee to process my Mortgage even I could get my mortgage done
   myself but I was forced to process with Connells only, even they
   mention they got the same offer from some other person too, but
   because the person not processing mortgage with us, we do not want
   sell this property to... (read more)
   

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4. 1
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   A 1-star review by 'London' 17/3/2012

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   There are many other reputable and better agents, that Connells in Tunbridge Wells, they are useless especially the letting manager she does not care if there are problems. I rented a flat through them the cleaning of the building was disgusting, Connells was in charge of the cleaning, the cleaners did not come for months.

   The entrance of the flats was not cleaned for two months and it was filthy dirty.

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5. 

   A 5-star review by 'Pgood' 9/3/2012

   Services:

   Sales (as a Buyer)

   Experience:

   Would you use the agent again? Yes

   WHAT AN AMAZING SERVICE!
   I actually sold and bought through Connells in Ferndown - I shall start with my sale!
   They valued my home at the highest price (they said 10,000 more) and convinced me they could get it - AND THEY DID! Yes they did charge me a higher fee than the other agents but once it had all gone through (in less than 10 weeks) I banked 8,000 more than I would have done if I had used"the cheaper agent". So who was the best value for money in the end?? Connells! Throughout the sale they updated me regularly and even helped me fill out the nightmare legal paperwork.... (read more)
   

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6. 3
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   A 1-star review by 'IHATECONNELLS' 6/2/2012

   Branch:

   1/3 Stoke Lane Westbury-On-Trym

   Services:

   Lettings (Prospective customer)

   Experience:

   Would you use the agent again? No

   My partner and I viewed a property with a view to letting, and fell in love with the house. The initial deposit was extremely steep, but we wanted it too much to let go. However, after telling 'Ellie' that we would be getting a loan to pay off the deposit, we were rang constantly to push us into paying a holding fee. We didn't want to do this until the loan was successful, but were still harassed. Upon recieving news that we would be getting a loan however, when we rang the branch to pay a deposit, we were told that the landlord doesn't want anyone putting a deposit down as he has someone viewing the property that he wants to take it. This now means we have to stop a loan before we get it, causing a lot of aggrevation, and time lost as we should have been told this (only 30 minutes before being told this, a colleague in the office rang us AGAIN to ask if we would pay the holding fee). Terrible communication, and attitude. We have also used them once before to view a property and were continually harassed then as well being misinformed of the property

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7. 2
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   A 1-star review by 'HR' 4/2/2012

   Services:

   Sales (Prospective customer)

   Experience:

   Would you use the agent again? No

   I am a first time buyer and I was interested in one of the property on sale by Connells. I sent an email to Leicester branch requesting them details of the property, guess what - No reply!!

   After few days I noticed that its under offer so I forgot about it and get used to routine.

   Few days later it was on sale again on their web site and other property search website, obviously at reduced price. This time I rang to Leicester branch Inquiring about this Rushey mead property and requested detail and viewing of property.

   Utterly disappointing answer that its under offer and you need to bring your deposit/income/saving proof to arrange viewing of this property. I argued your site just updated this property for sale two days ago at reduced price, how its already offered in 48 hours, the lady had no answer. I even asked them to update property status on their website accordingly on their website, no action. Today after quite a few days its still on sale.

   Do not use conells to buy or sale property, horrible customer service you can ever get.

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8. 2
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   A 2-star review by 'Michael' 3/1/2012

   Branch:

   10 North Street Bedminster

   Services:

   Sales (Prospective customer)

   Experience:

   Would you use the agent again? No

   I went to Connells estate agents in Southville to enquire about buying an investment property as well as to arrange a mortgage through the company's mortgage section at the beginning of November 2011. I received a total of four emails with the last one received on the 3rd of November. I was told in that email that they would get back to me as soon as they had any information regarding my mortgage enquiry.
   It is now the 3rd of January 2012 and I am STILL waiting for an email !

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9. 4
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   A 1-star review by 'Patrik Branigan' 22/12/2011

   Services:

   Conveyancing

   Experience:

   Would you use the agent again? No

   They did not sell my property, and only sent time wasters. they valued the property at a fair price when they wanted to attract my business, then devalued it by £ 2000.00 when they could not sell it. threatened to withdraw it and charge me if I did not accept their new valuation. Charged me £400.00 for a HIPS that took three minutes to survey. then charged me £150.00 withdrawal fee when I got fed up with them. No sale and mugged for £850.00

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10. 3
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    A 1-star review by 'Confused.com' 2/12/2011

    Branch:

    1/3 Stoke Lane Westbury-On-Trym

    Services:

    Sales (Prospective customer)

    Experience:

    Would you use the agent again? No

    I was under the impression that agents were desperate to sell properties to earn some commission. Recently I contacted Connels to view a property. After 3 phone calls and having been advised that they were required to give the vendor 24 hours notice of a viewing, I confirmed our appointment. We turned up at the property 15 minutes early and waited for 20 minutes. No sign of the Connells agent so we called them. They were surprised to hear from us and said they had no appointment in the diary and that they were unable to come out and meet us as there was only one person in office. It also happened to be 17.50, ten minutes before the office closed. That is the last time I will be dealing with them and I feel sorry for the vendor. If the vendor changes agents then we might just ararnge a viewing. Connels in Westbury on Trym will not get the benefit of our business.

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11. 3
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    A 1-star review by 'Marcus777' 17/10/2011

    Services:

    Lettings (as a Tenant)

    Experience:

    Would you use the agent again? No

    Unprofessional, difficult contact, unable to deal with simple requests.

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12. 1
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    A 1-star review by 'Sonia' 14/10/2011

    Services:

    Lettings (as a Landlord)

    Experience:

    Would you use the agent again? No

    Terrible customer service, the staff there is untrained and very rude. We have had our property with them for over 18 years and have reduced it twice on their instruction they rarely bring people in and when they do they are very slow in the communications. When we put our house on there was the HIP (home information pack). They had a deal where we only had to pay certain amount and they wwould sell our house.

    We recently decided to withdraw the house. Connells came back with a huge bill saying we need to pay the remainder of the HIP fee and the withdrawal fee.

    All this money just for wasting our time.

    I would never recommend them to anyone and would not want any seller or buyer to go through what we have gone through.

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13. 6
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    A 1-star review by 'Barnum42' 11/10/2011

    Branch:

    1 Regent Street Kingswood

    Services:

    Sales (as a Vendor)

    Experience:

    Would you use the agent again? No

    I have never experienced such a dreadful company as Connells. Bearing in mind that I’ve dealt with a lot of telecoms companies, that’s saying something!

    The staff at the branch were second to none in their abilities to make unfulfilled promises, be incapable of carrying out the simplest of tasks or even make the barest minimum effort to sell my property. All this despite their advertising saying they would do all in their power to sell the property.

    From the off, they were less than honest and this carried out through the entire process with such things as making up potential... (read more)
    

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14. 1
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    A 1-star review by 'Dom' 9/10/2011

    Services:

    Sales (Prospective customer)

    Experience:

    Would you use the agent again? No

    Told we could not buy the house we were interested in as we could not complete in 4 weeks. they then phoned me back after 3 weeks to see if I was still interested in going head with my offer... I will never view another house with Connells again.

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15. 5
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    A 1-star review by 'Appalled buyer' 27/9/2011

    Branch:

    17 Great Square

    Services:

    Sales (Prospective customer)

    Experience:

    Would you use the agent again? No

    DO NO USE CONNELLS!! We have just offered on a house in Chelmsford. We offered more than anyone else and were in a perfect position of being non-dependant buyers and having a 50% cash deposit as well as a verbal guaranteed Mortgage for the rest, with our present providers. Because we didn’t get our mortgage through Connells Chelmsford, they gave the vendors false information about our fantastic position causing the vendors to accept a lower offer from the other people, who’s mortgage “just happened” to be arrange through Connells. Don’t trust any employer of Connells… they are trained to be sharks!

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16. 3
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    A 1-star review by 'Mr Very Unhappy' 21/8/2011

    Services:

    Sales (as a Vendor)

    Experience:

    Would you use the agent again? No

    We placed our properties onto the market, and as stated by the majority of the remarks promised everything and as usual nothing delivered.
    Carefully looked at comparables in the area which had sold and their prices, put ours on at a price to sell as we were still prepared to accept an offer.
    One viewing in six months, agents always asking about price reductions, didn't listen to our instructions, then when pulling our properties off the market was presented with a bill for the EPC and for the rightmove premium display for which included a picture of my condenser boiling in a cupboard, and a picture of my bedroom, wonderful quality I dont think.
    By the way they never sold our properties, surprise surprise

    Stay well away from this Estate agent the wording Con as in Connells is most appropriate.

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17. 5
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    A 1-star review by 'Good riddance' 6/5/2011

    Services:

    Sales (as a Vendor)

    Experience:

    Would you use the agent again? No

    Keen to begin with, but soon became pretty much useless. Don't listen to what you tell them, don't return calls, didn't send many people around or appear to be trying very hard to sell and generally behave like they're doing you a favour to have your property on their books. Avoid like the plague.

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18. 1
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    A 1-star review by 'CCJs' 5/3/2011

    Services:

    Lettings (as a Tenant)

    Experience:

    Would you use the agent again? No

    I rented a flat through Connells letting office in Tunbridge Wells and right from the start, I had problems with them. I should have known then not to proceed with the let. I moved into the flat and had no blinds or curtain rails for a whole month, I had to hang towels from the windows for privacy. Then the landlord changed the flat numbers and electric meter numbers thus confusing things completely. The Landlord also came into the flat without notifying me. The entrance of the flats was not cleaned for two months and it was filthy dirty, worse than the worst conditions I have seen in... (read more)
    

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19. 1
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    A 1-star review by 'philainsy' 21/2/2011

    Services:

    Surveys

    Experience:

    Would you use the agent again? No

    I recently had my house surveyed by these. The 1st thing to say is they said there was no offroad parking which is untrue. I recently had my driveway block paved they found cracks in cement work which were settling cracks, they also said the downstairs WC had signs of leaking. If they looked more carefully they would have seen a new stoptap under the sink.

    They under priced our house by 20,000 pounds. The story goes on and now we have lost the sale of our property. I will be advising the next people to keep clear of this company.

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20. 1
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    A 5-star review by 'travel1' 2/2/2011

    Branch:

    185 Marsh Road Leagrave

    Services:

    Sales (as a Vendor)

    Experience:

    Would you use the agent again? Yes

    I had a great service from the team at Luton Branch They are extremely helpful and nothing was too much trouble especially from their aftersales team. The lady guided me through a very stressful time and kept me calm! Nothing was too much trouble and I could ask anything I wanted and they were more than happy to respond.

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21. 6
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    A 1-star review by 'Oliver' 30/1/2011

    Services:

    Sales (Prospective customer)

    Experience:

    Would you use the agent again? No

    If I could give them zero stars then I would. Avoid at all costs and if you do find yourself fighting them just report them to the Property Ombudsman - their review takes a while but is worth it. We just received compensation from the Ombudsman for the terrible service provided by Connells. You do have to be prepared to fight and do not be fobbed off by Connells head office that say "no one ever wins through the Ombudsman" - yes they do!!!! The Property Ombudsman is on to them and does not seem at all surprised by complaints about them. Our advice is to avoid Connells at all costs.

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22. 6
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    A 1-star review by 'annon' 20/11/2010

    Services:

    Sales (as a Vendor)

    Experience:

    Would you use the agent again? No

    Terrible, just terrible. Our house was advertised on a road that in the time ours was for sale 3 others were put on the market and sold in weeks. Even worse their charges are significantly higher than all the other agents in the area (research before hand should have been done) and then they have tried to swindle money for a HIP that was paid for up front. Not a peep from them since the offer was accepted on the house, and it only sold due to a neighbour encouraging a friend to buy, not due to anything Connells Sutton did. Simply woeful. 1 agent there is great, the place itself is wretched.

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23. 2
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    A 1-star review by 'norfolkincense' 19/11/2010

    Services:

    Sales (Prospective customer)

    Experience:

    Would you use the agent again? No

    It pays to do your research first. I didn't...Yes I signed and understood their comprehensive 5 page contract. I signed because I believed they would easily sell my small ex authority house in Stevenage. For a fixed fee of

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24. 2
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    A 1-star review by 'Phil' 13/11/2010

    Services:

    Sales (Prospective customer)

    Experience:

    Would you use the agent again? No

    Draw you in with a high sale price. Do not tell you about penalties for withdrawing. Do not contact you at all. Only had two viewings in nearly six months. Cost us nearly

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25. 3
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    A 1-star review by 'Sugref' 31/10/2010

    Branch:

    188 Queensway

    Services:

    Sales (as a Vendor)

    Experience:

    Would you use the agent again? No

    After withdrawing the property from the market after only 3 viewings in 6 months (due to Connells mis pricing in the first place), I have had to pay

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26. 3
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    A 1-star review by 'mjones101' 15/10/2010

    Services:

    Sales (Prospective customer)

    Experience:

    Would you use the agent again? No

    Rude. Told me immediately that I needed to see their mortgage advisor before they would accept an offer despite already having arranged a mortgage with my current bank. Arranging a viewing was then almost immpossible. Did not return calls or email.

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27. 

    A 1-star review by 'nesburrito' 1/10/2010

    Services:

    Lettings (as a Tenant)

    Experience:

    Would you use the agent again? No

    They let the flat out without inspection - so when I got the keys the place was absolutely filthy, carpet stained black, with cigarette smoke still nearly visible in the air (it's a non-smoking flat). Appliances were not in working order, with the immersion heater so hot I got 2nd degree burns and am looking forward to a lovely scar for the rest of my life as a result. This is after they presumably fixed the water heater.

    From the point of view of the landlord, they do not look out for your property, letting it out without regard to safety (opening you up to litigation, I imagine - I'm... (read more)
    

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28. 2
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    A 1-star review by 'drd' 30/9/2010

    Services:

    Sales (Prospective customer)

    Experience:

    Would you use the agent again? No

    Salesman (I wouldn't dignify him by calling him an agent) came to us telling us everything we wanted to hear.

    2 viewings in 9 months and now I'm facing a further

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29. 

    A 5-star review by 'lakey' 1/9/2010

    Services:

    Sales (as a Vendor)

    Experience:

    Would you use the agent again? Yes

    Recently sold house thru connells. Found them to be really helpful with good feedback. Accepted an offer within two weeks of house being on the market, and found the service they provided to be excellent.

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