You are here:: Home >; Estate & Letting Agents >; Connells

Connells

Agent rating: 1.7 out of 5.0 based on 69 ratings. This website contains 67 user reviews of Connells.

Estate Agents Letting Agents Sponsorship Opportunities

Agent Information

Connells

One of the largest and most successful estate agency groups in the country with a network of over 150 branches throughout the Home Counties, South, West Country, Midlands and East Anglia.

Offices / Branches

Reviews
Agent Details
Review Stats
Agent Fees
Staff Members
Complaints Procedure
Contact Agent

This Agent ranked 7252 out of 8398 in the UK

Overall Customer Rating

1.65 out of 5.00

11 recommend
58 disapprove

Write a review
About Reviews

Connells has not joined our 'transparent agent' scheme yet.

AllAgents recommend that consumers use an Agent that has signed up to our FREE 'Transparent Agent Scheme'. Transparent agent reviews are also subject to additional random verification checks by the allAgents Team. If you do choose to contact or use Connells, please make them aware and ask them to get in touch with allAgents to clarify their position. - Learn more about 'Transparent Agents'.

Customer Reviews (Page 1 of 3)
show me only reviews from..

2
people found
this helpful.

A 2-star review by 'Michael' 3/1/2012

Branch:

10 North Street Bedminster

Services:
Sales (Prospective customer)
Experience:

Would you use the agent again? No

I went to Connells estate agents in Southville to enquire about buying an investment property as well as to arrange a mortgage through the company's mortgage section at the beginning of November 2011. I received a total of four emails with the last one received on the 3rd of November. I was told in that email that they would get back to me as soon as they had any information regarding my mortgage enquiry.
It is now the 3rd of January 2012 and I am STILL waiting for an email !

Was this review helpful? Yes
1
person found
this helpful.

A 1-star review by 'Patrik Branigan' 22/12/2011

Services:
Conveyancing
Experience:

Would you use the agent again? No

They did not sell my property, and only sent time wasters. they valued the property at a fair price when they wanted to attract my business, then devalued it by £ 2000.00 when they could not sell it. threatened to withdraw it and charge me if I did not accept their new valuation. Charged me £400.00 for a HIPS that took three minutes to survey. then charged me £150.00 withdrawal fee when I got fed up with them. No sale and mugged for £850.00

Was this review helpful? Yes
1
person found
this helpful.

A 1-star review by 'Confused.com' 2/12/2011

Branch:

1/3 Stoke Lane Westbury-On-Trym

Services:
Sales (Prospective customer)
Experience:

Would you use the agent again? No

I was under the impression that agents were desperate to sell properties to earn some commission. Recently I contacted Connels to view a property. After 3 phone calls and having been advised that they were required to give the vendor 24 hours notice of a viewing, I confirmed our appointment. We turned up at the property 15 minutes early and waited for 20 minutes. No sign of the Connells agent so we called them. They were surprised to hear from us and said they had no appointment in the diary and that they were unable to come out and meet us as there was only one person in office. It also happened to be 17.50, ten minutes before the office closed. That is the last time I will be dealing with them and I feel sorry for the vendor. If the vendor changes agents then we might just ararnge a viewing. Connels in Westbury on Trym will not get the benefit of our business.

Was this review helpful? Yes
A 1-star review by 'Marcus777' 17/10/2011

Services:
Lettings (as a Tenant)
Experience:

Would you use the agent again? No

Unprofessional, difficult contact, unable to deal with simple requests.

Was this review helpful? Yes
1
person found
this helpful.

A 1-star review by 'Sonia' 14/10/2011

Services:
Lettings (as a Landlord)
Experience:

Would you use the agent again? No

Terrible customer service, the staff there is untrained and very rude. We have had our property with them for over 18 years and have reduced it twice on their instruction they rarely bring people in and when they do they are very slow in the communications. When we put our house on there was the HIP (home information pack). They had a deal where we only had to pay certain amount and they wwould sell our house.

We recently decided to withdraw the house. Connells came back with a huge bill saying we need to pay the remainder of the HIP fee and the withdrawal fee.

All this money just for wasting our time.

I would never recommend them to anyone and would not want any seller or buyer to go through what we have gone through.

Was this review helpful? Yes
2
people found
this helpful.

A 1-star review by 'Barnum42' 11/10/2011

Branch:

1 Regent Street Kingswood

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? No

I have never experienced such a dreadful company as Connells. Bearing in mind that I’ve dealt with a lot of telecoms companies, that’s saying something!

The staff at the branch were second to none in their abilities to make unfulfilled promises, be incapable of carrying out the simplest of tasks or even make the barest minimum effort to sell my property. All this despite their advertising saying they would do all in their power to sell the property.

From the off, they were less than honest and this carried out through the entire process with such things as making up potential... (read more)

Was this review helpful? Yes
A 1-star review by 'Dom' 9/10/2011

Services:
Sales (Prospective customer)
Experience:

Would you use the agent again? No

Told we could not buy the house we were interested in as we could not complete in 4 weeks. they then phoned me back after 3 weeks to see if I was still interested in going head with my offer... I will never view another house with Connells again.

Was this review helpful? Yes
A 1-star review by 'Appalled buyer' 27/9/2011

Branch:

17 Great Square

Services:
Sales (Prospective customer)
Experience:

Would you use the agent again? No

DO NO USE CONNELLS!! We have just offered on a house in Chelmsford. We offered more than anyone else and were in a perfect position of being non-dependant buyers and having a 50% cash deposit as well as a verbal guaranteed Mortgage for the rest, with our present providers. Because we didn’t get our mortgage through Connells Chelmsford, they gave the vendors false information about our fantastic position causing the vendors to accept a lower offer from the other people, who’s mortgage “just happened” to be arrange through Connells. Don’t trust any employer of Connells… they are trained to be sharks!

Was this review helpful? Yes
A 1-star review by 'Mr Very Unhappy' 21/8/2011

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? No

We placed our properties onto the market, and as stated by the majority of the remarks promised everything and as usual nothing delivered.
Carefully looked at comparables in the area which had sold and their prices, put ours on at a price to sell as we were still prepared to accept an offer.
One viewing in six months, agents always asking about price reductions, didn't listen to our instructions, then when pulling our properties off the market was presented with a bill for the EPC and for the rightmove premium display for which included a picture of my condenser boiling in a cupboard, and a picture of my bedroom, wonderful quality I dont think.
By the way they never sold our properties, surprise surprise

Stay well away from this Estate agent the wording Con as in Connells is most appropriate.

Was this review helpful? Yes
A 5-star review by 'Ally' 14/5/2011

Branch:

500 Silbury Boulevard

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

I recently sold my house with Connells in Kings Heaths and found the staff to be very helpful. They were more expensive, but I had been trying to sell my house with another agent for 12 months with no success. It’s that old saying “you get what you pay for”.

Was this review helpful? Yes

A 1-star review by 'Good riddance' 6/5/2011

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? No

Keen to begin with, but soon became pretty much useless. Don't listen to what you tell them, don't return calls, didn't send many people around or appear to be trying very hard to sell and generally behave like they're doing you a favour to have your property on their books. Avoid like the plague.

Was this review helpful? Yes
A 1-star review by 'CCJs' 5/3/2011

Services:
Lettings (as a Tenant)
Experience:

Would you use the agent again? No

I rented a flat through Connells letting office in Tunbridge Wells and right from the start, I had problems with them. I should have known then not to proceed with the let. I moved into the flat and had no blinds or curtain rails for a whole month, I had to hang towels from the windows for privacy. Then the landlord changed the flat numbers and electric meter numbers thus confusing things completely. The Landlord also came into the flat without notifying me. The entrance of the flats was not cleaned for two months and it was filthy dirty, worse than the worst conditions I have seen in... (read more)

Was this review helpful? Yes
A 1-star review by 'philainsy' 21/2/2011

Services:
Surveys
Experience:

Would you use the agent again? No

I recently had my house surveyed by these. The 1st thing to say is they said there was no offroad parking which is untrue. I recently had my driveway block paved they found cracks in cement work which were settling cracks, they also said the downstairs WC had signs of leaking. If they looked more carefully they would have seen a new stoptap under the sink.

They under priced our house by 20,000 pounds. The story goes on and now we have lost the sale of our property. I will be advising the next people to keep clear of this company.

Was this review helpful? Yes
A 5-star review by 'travel1' 2/2/2011

Branch:

185 Marsh Road Leagrave

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

I had a great service from the team at Luton Branch They are extremely helpful and nothing was too much trouble especially from their aftersales team. The lady guided me through a very stressful time and kept me calm! Nothing was too much trouble and I could ask anything I wanted and they were more than happy to respond.

Was this review helpful? Yes
2
people found
this helpful.

A 1-star review by 'Oliver' 30/1/2011

Services:
Sales (Prospective customer)
Experience:

Would you use the agent again? No

If I could give them zero stars then I would. Avoid at all costs and if you do find yourself fighting them just report them to the Property Ombudsman - their review takes a while but is worth it. We just received compensation from the Ombudsman for the terrible service provided by Connells. You do have to be prepared to fight and do not be fobbed off by Connells head office that say "no one ever wins through the Ombudsman" - yes they do!!!! The Property Ombudsman is on to them and does not seem at all surprised by complaints about them. Our advice is to avoid Connells at all costs.

Was this review helpful? Yes
2
people found
this helpful.

A 1-star review by 'annon' 20/11/2010

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? No

Terrible, just terrible. Our house was advertised on a road that in the time ours was for sale 3 others were put on the market and sold in weeks. Even worse their charges are significantly higher than all the other agents in the area (research before hand should have been done) and then they have tried to swindle money for a HIP that was paid for up front. Not a peep from them since the offer was accepted on the house, and it only sold due to a neighbour encouraging a friend to buy, not due to anything Connells Sutton did. Simply woeful. 1 agent there is great, the place itself is wretched.

Was this review helpful? Yes
1
person found
this helpful.

A 1-star review by 'norfolkincense' 19/11/2010

Services:
Sales (Prospective customer)
Experience:

Would you use the agent again? No

It pays to do your research first. I didn't...Yes I signed and understood their comprehensive 5 page contract. I signed because I believed they would easily sell my small ex authority house in Stevenage. For a fixed fee of

Was this review helpful? Yes
1
person found
this helpful.

A 1-star review by 'Phil' 13/11/2010

Services:
Sales (Prospective customer)
Experience:

Would you use the agent again? No

Draw you in with a high sale price. Do not tell you about penalties for withdrawing. Do not contact you at all. Only had two viewings in nearly six months. Cost us nearly

Was this review helpful? Yes
A 1-star review by 'Sugref' 31/10/2010

Branch:

188 Queensway

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? No

After withdrawing the property from the market after only 3 viewings in 6 months (due to Connells mis pricing in the first place), I have had to pay

Was this review helpful? Yes
1
person found
this helpful.

A 1-star review by 'mjones101' 15/10/2010

Services:
Sales (Prospective customer)
Experience:

Would you use the agent again? No

Rude. Told me immediately that I needed to see their mortgage advisor before they would accept an offer despite already having arranged a mortgage with my current bank. Arranging a viewing was then almost immpossible. Did not return calls or email.

Was this review helpful? Yes

A 1-star review by 'nesburrito' 1/10/2010

Services:
Lettings (as a Tenant)
Experience:

Would you use the agent again? No

They let the flat out without inspection - so when I got the keys the place was absolutely filthy, carpet stained black, with cigarette smoke still nearly visible in the air (it's a non-smoking flat). Appliances were not in working order, with the immersion heater so hot I got 2nd degree burns and am looking forward to a lovely scar for the rest of my life as a result. This is after they presumably fixed the water heater.

From the point of view of the landlord, they do not look out for your property, letting it out without regard to safety (opening you up to litigation, I imagine - I'm... (read more)

Was this review helpful? Yes
1
person found
this helpful.

A 1-star review by 'drd' 30/9/2010

Services:
Sales (Prospective customer)
Experience:

Would you use the agent again? No

Salesman (I wouldn't dignify him by calling him an agent) came to us telling us everything we wanted to hear.

2 viewings in 9 months and now I'm facing a further

Was this review helpful? Yes
A 5-star review by 'lakey' 1/9/2010

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

Recently sold house thru connells. Found them to be really helpful with good feedback. Accepted an offer within two weeks of house being on the market, and found the service they provided to be excellent.

Was this review helpful? Yes
A 1-star review by 'Amelia' 27/8/2010

Services:
Sales (Prospective customer)
Experience:

Would you use the agent again? No

]]
I spent nearly

Was this review helpful? Yes
2
people found
this helpful.

A 1-star review by 'Croydon_resident' 26/8/2010

Branch:

8 Suffolk House George Street

Services:
Sales (Prospective customer)
Experience:

Would you use the agent again? No

Do not use Connells in Croydon!! They never call you back when you call them, which leads me to believe they didn't bother to call potential customers. During my 20 week contract I had around 5 viewings. They talked about supplying HIPs inhouse which I agree to, but when I left them (for being useless) I had to pay

Was this review helpful? Yes
1
person found
this helpful.

A 1-star review by 'haze' 20/8/2010

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? No

What can I say.... Do not use them! My recently widowed mother is having the worst time selling her house through them. She basically found a buyer herself through a work aquaintance just before the 20 week contract end but because the buyers had rang Connells for details initially (nothing else, no viewing) they insist they have a paper trail and therefore introduced the buyer.... an extortionate amount requested for next to no service. Very poor viewings, awful communication. We repeatedly have to chase up and they never return calls. We get all sorts of excuses from the office junior as to... (read more)

Was this review helpful? Yes
A 5-star review by 'Mr Norman' 20/8/2010

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

Had an outstanding service from Connells. Had alot of viewings, the staff were helpful and friendly and advised me all the way. Got feedback on every viewing the very next day. The staff ensured the people who purchased my house saw their mortgage advisor- which although alot of people have complained about this, from a vendors point of view it's a real piece of mind knowing the sale won't fall through due to the buyer not having their mortgage propertly pre-arranged. Would recommend Connells all the way.

Was this review helpful? Yes
A 1-star review by 'a113' 16/8/2010

Services:
Sales (Prospective customer)
Experience:

Would you use the agent again? No

Feedback was kept to a minimum of a rightmove activity report every 2 weeks, with a covering letter stating that their employees were too busy to make telephone updates.

Then when I came to the end of the contracted period, I was hit with a

Was this review helpful? Yes
A 1-star review by 'AnnV' 10/8/2010

Branch:

17-21 London Street

Services:
Surveys
Experience:

Would you use the agent again? No

I do not rate Connells for a Survey at all. They are extremely poor with their detail, especially when we paid

Was this review helpful? Yes
A 5-star review by 'Pen22' 20/6/2010

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

Excellent service, kept me updated at all times. Always friendly and professional. Would recommend using Connells Plympton.

Was this review helpful? Yes

Page:: 1; 2; 3

Next›

Write a review

Agent Details for Connells

Select a branch to go to view details of that specific branch

Review Statistics for Connells

Review Summary

Total Reviews:
67: Total Ratings:
69: First Review :
05/10/2006: Latest Review:
03/01/2012

Overall Review Performance

Recommend :
11: Disapprove :
58

Individual Services Review Performance

From Landlords	From Tenants	From Vendors	From Buyers

Recommend:0	Recommend:0	Recommend:9	Recommend:1
Disapprove:1	Disapprove:3	Disapprove:11	Disapprove:1

Surveys	Conveyancing	Lettings (Prospect)	Sales (Prospect)

Recommend:0	Recommend:0	Recommend:0	Recommend:1
Disapprove:2	Disapprove:2	Disapprove:0	Disapprove:38

They manage our building	They are our factor	They manage our estate

Recommend:0	Recommend:0	Recommend:0
Disapprove:0	Disapprove:0	Disapprove:0

Staff Members

Select a branch to see more details

Agent Fees

Please check back soon for this feature.

Complaints Procedure

Please check back soon for this feature.

allAgents strongly recommend using a Transparent Agent who care about their customers' opinions. Learn more...

Contact Agent

Select Branch
: Name
: Telephone
: Email
: Message
: 22 + 11 =

Connells

Agent Information

Connells

Offices / Branches

This Agent ranked 7252 out of 8398 in the UK

Overall Customer Rating

Connells has not joined our 'transparent agent' scheme yet.

Customer Reviews (Page 1 of 3) show me only reviews from.. Please select.. Landlords Tenants Buyers Sellers No's Yes's

A 2-star review by 'Michael' 3/1/2012

A 1-star review by 'Patrik Branigan' 22/12/2011

A 1-star review by 'Confused.com' 2/12/2011

A 1-star review by 'Marcus777' 17/10/2011

A 1-star review by 'Sonia' 14/10/2011

A 1-star review by 'Barnum42' 11/10/2011

A 1-star review by 'Dom' 9/10/2011

A 1-star review by 'Appalled buyer' 27/9/2011

A 1-star review by 'Mr Very Unhappy' 21/8/2011

A 5-star review by 'Ally' 14/5/2011

A 1-star review by 'Good riddance' 6/5/2011

A 1-star review by 'CCJs' 5/3/2011

A 1-star review by 'philainsy' 21/2/2011

A 5-star review by 'travel1' 2/2/2011

A 1-star review by 'Oliver' 30/1/2011

A 1-star review by 'annon' 20/11/2010

A 1-star review by 'norfolkincense' 19/11/2010

A 1-star review by 'Phil' 13/11/2010

A 1-star review by 'Sugref' 31/10/2010

A 1-star review by 'mjones101' 15/10/2010

A 1-star review by 'nesburrito' 1/10/2010

A 1-star review by 'drd' 30/9/2010

A 5-star review by 'lakey' 1/9/2010

A 1-star review by 'Amelia' 27/8/2010

A 1-star review by 'Croydon_resident' 26/8/2010

A 1-star review by 'haze' 20/8/2010

A 5-star review by 'Mr Norman' 20/8/2010

A 1-star review by 'a113' 16/8/2010

A 1-star review by 'AnnV' 10/8/2010

A 5-star review by 'Pen22' 20/6/2010

Agent Details for Connells

Review Statistics for Connells

Staff Members

Agent Fees

Complaints Procedure

Contact Agent

Customer Reviews (Page 1 of 3)
show me only reviews from..