Connells

Reviewed by IsIt2Much2Ask on 29th June 2009

Services: Sales (as a Vendor)
Property: Residential
Experience: Would you use the agent again?  No
IP address: S9M.U77.UNM.TUN

Lies, lies, lies. They agree one thing and then do another. Agree fees, then charge something else. Bad communications, mixed messages. Terrible - avoid at all costs.

Comment on this review

Reviewed by carrietwick on 25th June 2009

Services: Sales (Prospective customer)
Property: Residential
Experience: Would you use the agent again?  No
IP address: S9U.U7D.UMU.UZL

Basingtoke - Absolutely awful, had to chace for a month to find out why it wasn't on Right Move. Only half a dozen viewings at the most in one year, they kept asking to reduce the price (even though it was reasonable), dropped by £20k on a flat and still no offers / sale - what are they doing! Just given up and letted it out with another Estate Agent instead!

Comment on this review

Reviewed by DLT on 21st February 2009

Services: Conveyancing
Property: Residential
Experience: Would you use the agent again?  No
IP address: 9FR.EJR.J33.9FB

Ref Connells Wolverhampton.

My partner and I recently put an offer in on a house through Connells - After having our initial offer refused we were told that another party were interested and it would be the first to come back with an offer of £x that would secure the property. We were the first to come back with this offer (according to connells) and were surprised when they then said that in order to seal the deal we would need to come in a provide them with various details to prove we were genuine (!). The other party was refusing to do this so if we came in and there was no problem then it would just be a formality. We went in and unsurprisingly it was a (very) thinly veiled attempt to get us to use their broker (£299 fee and unable to match our current deal with my fee free broker) once it was apparent that this was not an appealing option for us, we were dimmissed pdq and told to await the sellers decison.

An hour later the call came through and we were unsuccessful - only explaination "im just the messenger - the person you need to speak to is unavailible". We are first time buyers who were looking to move within the shortest time frame possible (sub 28 days), huge desposit (75% of house value), strong credit rating, in no chain and offering the price set by the seller - in short the ultimate buyer!

The only thing that changed from us being a dead cert to us being a dead duck was the fact that the connells mortgage broker was not competive enough to warrent us using them and thus i can only assume that the other buyer was going through them. I have no proof of this but it seems to make sense...

We were left feeling very misled and it was especially disapointing as they were aware that my partner was within days of having our baby and they could have saved us a lot of running about and heartache if they had been open at the start or at least not built our hopes up to the level they did.

I also suspect it was a predetermined tactic as they wouldn't discuss any ways to move forward until we had come in and proved that we were for real i.e they had a chance to upsell us their other products.

Very disapointed with this agent please think twice about using them - have given us nothing but stress and disapointment. I now wish I had taken their comment of "the vendor would perfer you to use us for everything" as a demand and not a transparent upselling tactic.

From reading other reviews it seems that we are not the first....

Comment on this review

Reviewed by potential buyer on 24th January 2009

Services: Sales (Prospective customer)
Property: Residential
Experience: Would you use the agent again?  No
IP address: SL9.S9M.UDU.TG9

Based on their acceptance of our offer, we went to apply for mortgage the second day. Mortgage has been approved. They told us that seller is pulling out the acceptance because we choose not to use their mortgage advisor. Playing tricks all the time, really waste of time with Connells Harrow

Comment on this review

Reviewed by Teddy on 26th August 2008

Services: Sales (Prospective customer)
Property: Residential
Experience: Would you use the agent again?  No
IP address: SZN.TNL.UTT.UDD

We have recently put our house with them, and went to visit the property over the week-end, only to find the front door unlocked, anyone could have gone in, and done irreparable damage, what made it worse they have denied being in the house, so who did the valuation, and took the photos, we are still reeling from the shock.

Comment on this review

Reviewed by loopylill on 23rd April 2008

Services: Sales (Prospective customer)
Property: Residential
Experience: Would you use the agent again?  No
IP address: S99.UN9.UL9.TUD

Tried selling with this agent once. They didn't get many viewing and just kept trying to lower the price until a buyer came along. Didn't get any phone calls as promised and eventually we went with another agent and sold our house in 3 weeks.

Conned us into signing up for longer than was necessary but managed to cancel the contract after a lot of arguments. Would never use again except to buy - cheap houses! - the agent we used was in Plymouth.

Comment on this review

Reviewed by Covboy! on 25th February 2008

Services: Sales (as a Vendor)
Property: Residential
Experience: Would you use the agent again?  Yes
IP address: 9QX.JBR.JVX.9JX

Absolutely 10/10 all round start to finish. Connells Coventry were fantastic.

Comment on this review

Reviewed by Dada on 28th December 2007

Services: Sales (Prospective customer)
Property: Residential
Experience: Would you use the agent again?  No
IP address: P0P.0P0.P0M.DRC

Never called back. House next door for sale. But they keep ignoring potential customer.

Comment on this review

Reviewed by me on 23rd August 2007

Services: Sales (Prospective customer)
Property: Residential
Experience: Would you use the agent again?  No
IP address: C5M.BC7.48D.CC5

Lying at every stage of process. We are one week away from pulling out of deal because of their lies.

Comment on this review

Reviewed by achick on 22nd June 2007

Services: Sales (Prospective customer)
Property: Residential
Experience: Would you use the agent again?  Yes
IP address: 08M.B8U.04P.050

Getting a viewing appointment is so hard! I phoned the Swindon North branch a few times when we wanted to see a house in their books. They promised they would call back and confirm the viewing but they NEVER did, I had to chase them and virtually beg to see the houses. This has happened on 3 occassions with 3 different people from the branch during last couple of months.

If I had a house for sale, I would definitely avoid Connells in Swindon North. They have some good houses in the area though, so as a buyer, I might have to use them.

Comment on this review

Reviewed by cazbarfeatures on 5th October 2006

Services: Sales (as a Vendor)
Property: Residential
Experience: Would you use the agent again?  Yes
IP address: 803.T00.H50.RI0

Our house only went in the paper once every month whereas some estate agents post their properties weekly. Connells Estate Agents seem to give up on you after a couple of months. I should like to reiterate the point that their feedback was very poor, and I always had to chase them.

Comment on this review