Cochrane & Wilson

Reviewed by gzoy on 17th September 2008

Services: Lettings (as a Tennant)
Property: Residential
Experience: Would you use the agent again?  No
IP address: TN9.SDN.UUZ.TTM

Worst, most incompetent and rude estate agent I have ever come across. Only had one set of keys when we moved in (3 bed flat).

Didn't check that flat had been cleaned when we moved in, so when we moved in, it was dirty. Woman shouted at us (with swearing). Told we could have our money back and not move in if we wanted (and live where exactly??)

Several things wrong with flat (broken doorhandles etc), had not been fixed (agent managed flat). Took 3 months to get broken heating fixed (over november - Jan), had to threaten court action.

Mattress broken, after a fight managed to get new one, wrong size for bed, another month of fighting to get correct size.

At the end of the tenancy, they booked new tenants to move in before we had moved out! Asked us to move out earlier, which we did, for a refund of 2 days rent.

Then asked if cleaner (which I insisted they had to pay for as it wasn't cleaned when we moved in) could come while we were moving out, even though this was a big inconvenience.

Finally to cap it all, they wanted to deduct £380 from our deposit with no explanation (just a form from deposit protection service). No refund of 2 days rent as promised. Reason for deduction was for cleaning and check out, neither of which we were meant to pay for. When I rang them up, Pablo, their property manager (who is one of the most incompetent people I have ever come across) pretended I had no idea what I was talking about, even though he has sent me emails confirming we did not have to pay for cleaning. Now we have had to go to dispute, which I am in no doubt we will win, as they haven't got a leg to stand on. This is just down to their uselessness.

It horrifies me to think that people buy and sell houses through this incompetent cowboy outfit. Don't touch them with a barge pole!!

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