Coastal Management Ltd
based on 4 ratings. This website contains 4 user reviews of Coastal Management Ltd.
Branch Rankings
| This branch is ranked in the UK |
16613 out of 16712 |
| This branch is ranked in Brighton |
294 out of 293 |
| This branch is ranked in the BN3 area |
58 out of 59 |
Agent Information
Coastal Management Ltd
Coastal Management Limited is an established Property Company and Letting Agent with a portfolio of approximately 1000 unfurnished flats and houses including studio, one, two and three bedroom flats to four bedroom houses in Brighton, Hove, Eastbourne, Polegate, Seaford, Worthing, London, Colwyn Bay in Wales and throughout the UK.
Offices / Branches
- Brighton - 99 Western Road, Hove,
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Customer Reviews
-
4
people found
this helpful.
by 'Health professional' 1/3/2012
- Branch:
- 99 Western Road
- Services:
- Lettings (as a Tenant)
- Staff Member
- Jenna Lambert
- Experience:
- Would you use the agent again? No
I am really glad someone pointed this website out to me because I believe in honest, open reviews and indeed welcome it for my own work (I am a health professional and am constantly under review/ receiving constructive criticism about how I can improve professionally). Let me start by advising you, however good the flat or rental amount looks, don't sign with this company. In my personal experience they are tedious and harmful and their biggest fault lies in their refusal to acknowledge their mistakes, therefore the problem, whatever it is, remains unsolved. In our case the problem,... (read more)
Was this review helpful? Yes
-
4
people found
this helpful.
by 'Bee' 1/3/2012
- Branch:
- 99 Western Road
- Services:
- Lettings (as a Tenant)
- Staff Member
- Jenna Lambert
- Experience:
- Would you use the agent again? No
I rented through coastal for 2 years and all i had was problems. Repairs not being done, cowboy workmen who i would catch smoking in my flat, rude staff & empty promises. The whole operation is a complete and utter farce. The staff in the office are air heads who haven't a clue what they are doing, they are rude on the phone and pretend not to be in the office to avoid awkward conversations.
Our ceiling collapsed and we were with out water for 4 days. Because the work was done so badly it then fell through again in to our kitchen and we were without water for a further 4 days. We had no compensation or deductions from our rent.
Coastal management are by far the worst agency i have ever dealt with. If you do decide to rent from them keep all email documentation and records because you will need this to get back your deposit. They are cowboys and if you can avoid them do.
Was this review helpful? Yes
-
3
people found
this helpful.
by 'HRH' 2/8/2011
- Branch:
- 99 Western Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Coastal Management are by far the most unprofessional service of any kind that I have ever dealt with in my life. They lie, they cut corners, and they make false claims regarding damages. The flat I lived in was in a constant state of disrepair for the four years I lived there and all workmen sent round to carry out repairs came with the wrong information, wrong parts, or on the wrong day! I am in the process of taking this company to small claims court. They are severely unprofessional and will do anything to get your money!
Was this review helpful? Yes
-
3
people found
this helpful.
by 'James' 23/4/2010
- Branch:
- 99 Western Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Abysmal customer service and totally unprofessional with regards to making fair deductions from the deposit
Was this review helpful? Yes
. Let me start by advising you, however good the flat or rental amount looks, don't sign with this company. In my personal experience they are tedious and harmful and their biggest fault lies in their refusal to acknowledge their mistakes, therefore the problem, whatever it is, remains unsolved. In our case the problem, whatever it was (believe me with things breaking in the flat there were many) was usually only brought to an end by us (the tenant) paying.
- Responding to emergencies: (I categorise emergency as our bath tub leaking through the sitting room ceiling). Our ceiling began to drip during the night by morning we had eight buckets in the front room and 2 of 3 housemates had to take the day off work. We phoned them immediately but obviously couldn't get through till they opened at 9am. It took them 2 days to send handyman round. During this time we couldn't shower and our sitting room was flooded. The workmen they send round (they smoke in the flat, help themselves to tea and leave the place looking like a warzone), said it was a leak frm the bathtub & they'd fixed it. That night it leaked again. Ok so fair enough, right? No ones perfect, they tried and we all get it wrong right? Yes but it took 3 and a half weeks for them to fix it. They came round at least six times telling us it was fixed. When we asked them to rehome us, they said no when we asked for compensation (we couldnt shower in our own home for almost a month) they flatly refused.
The above is just an example, but their responding to emergencies let alone general enquiries is terrible. Their attitude stinks. Jenna, our main agent neeeded things explained to her, slowly and simply a couple of times. I'm not sure if she had a communication difficulty, but it was difficult to ever clarify with Jenna if she fully understood the conversation/ problem and understood what she was required to do. She seemed more focussed on wrapping up the conversation.
Hayley is the worst. Abrupt, rude and intentionally argumentative. She has put down the phone on me (she does it to a few people, it isn't personal its just part of her customer service.) Hayley is confrontational and seems to enjoy it when you're having a problem. When you ask to s/w a manager you are always flatly refused. They never responded to left messages and when they say they will call you back, leave an alarm on your phone to call them back because they wont do it. The only helpful member of staff there is Michelle in maintenance and they wont put you directly through to her (she works in a different office). In keeping with the ethos of this website, and giving a genuine honest review I'd like to say Michelle is an absolute asset to Coastal: she is reliable, actions what she agrees and responds to your emails within reasonable time. Also has a can do attitude and listens. It is so unfortunate she is not running the place. It eventually got to a point we would try to contact Michelle for everything because the girls in the front office are useless but they stopped putting calls through and so things went bad again. Regardless of Michelle I would steer clear of Coastal as you will have to deal with one of girls in front office.
Also my bedroom windows poured water (not leaked poured) . The water damage was so extreme I had to leave towels underneath my window and a bucket. They took 2 weeks for somebody to come out and assess the problem. That is not only negligent to me as a tenant but also logically, detrimental to the property they managed, you would assume? Because of this I can only think that at a senior level in Coastal management they are unaware of what the girls in the office are doing (Jenna and Hayley).
Finally - your deposit. IF YOU DO GO AHEAD, TAKE A VIDEO OF THE HOUSE/ FLAT NOT JUST FOTOS. When my flatmate moved out they took £130 to replace her carpet in her bedroom (I don't work for carpetright so although her carpet looked fine lets assume they were in their right to remove it and charge her). They never replaced her carpet, I stayed on in this for 18 more months and the carpet was never replaced, yet they charged her. When she questioned this her phone calls were not put through, not responded to and although they eventually agreed to 'investigate' and came back with the same decision to charge her, they made it difficult for her by refusing to allow her to speak with a manager or an alternative member of staff. In short, the strung out the process for her.
I'd really like to emphasise that I know in life not everyone is polite and I don't expect a 5* service, when your paying 3*. But my god, if Coastal don't show up on one of them 'whatever from hell' programmes in the next year I will drop dead. They are a running joke in Brighton. If you are going to sign with them, ask for a number of an existing tenant on their books or ask around, you will hear the same thing. Seriously, they are rude, incompetent, argumentative, problematic and unresponsive. Good luck and good luck to Coastal, they'll certainly need it./&display=popup&link=http://www.allagents.co.uk/review/19948/&redirect_uri=http://www.allagents.co.uk/review/19948/ "Share on your Facebook Wall"){kind=logo}
