CityZen Estate Agents Ltd
based on 13 ratings. This website contains 13 user reviews of CityZen Estate Agents Ltd.
Branch Rankings
| This branch is ranked in the UK |
16495 out of 16511 |
| This branch is ranked in London |
2750 out of 2755 |
| This branch is ranked in the E1 area |
33 out of 33 |
Agent Information
CityZen Estate Agents Ltd
Cityzen is a community estate agent located in the heart of Whitechapel specialising in the sales and lettings of property within the Whitechapel, Stepney, Aldgate/City, Bethnal Green and Docklands areas.
Offices / Branches
- London - Unit 4 The Chronos Building 9-25 Mile end Road, Tower Hamlets,
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Customer Reviews
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by 'Rahman' 10/11/2011
- Branch:
- Unit 4 The Chronos Building 9-25 Mile end Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Excellent service, referencing process was smooth, and fully listened to all requests. I was kept fully informed of the progress even though my move in date was not for a while. Once i moved in i had a few maintenance issues, which were dealt with promptly by the property managers, and i have found communication to very easy with all concerned.
Thanks Cityzen for the excellent service, would highly recommend.
Was this review helpful? Yes
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by 'Ducatti' 4/5/2011
- Branch:
- Unit 4 The Chronos Building 9-25 Mile end Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Please do not use this company, they have caused us no end of trouble since the moment we informed them we were leaving our property.
They conveniently misplaced our inventory instructions and have forced us into arbitration.
They charged us excessive fees to leave the property early, contradicting the arrangement we had with one of the agents.
They change their stories on a daily basis, contradict each other giving the impression they make fees up as they go along.
We were pleased with the agency when we first took on our tenancy as the process was swift and organised. Unfortunately they let themselves down at the end of the process which will dissuade people from repeat business.
Be careful and be prepared to ask a lot of questions.
Was this review helpful? Yes
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by 'Deadcat' 11/3/2011
- Branch:
- Unit 4 The Chronos Building 9-25 Mile end Road
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
Never ever use Cityzen. These people are a disgrace. Completely unprofessional from start to finish. The man (well child) showing us around made a number of promises he couldn't keep (dropping agency fees, reduced rent, moving date in next few weeks), after we paid a
Was this review helpful? Yes
-
by 'natwat' 7/1/2011
- Branch:
- Unit 4 The Chronos Building 9-25 Mile end Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I would agree with all other comments on this post. The agents are lazy, have hidden costs including a finders fee - but they just post the ads on gumtree like everyone else.
Be careful around utilities - they say they will set up utilities for you but don't bother to collect the meter readings and don't advise you to, they do not even tell you what company they are transferring you and won't email you back when you ask.
The staff are rude, unhelpful and anyone should be very wary about using them.
Was this review helpful? Yes
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by 'jez davies' 4/1/2011
- Branch:
- Unit 4 The Chronos Building 9-25 Mile end Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Complete bunch of wide boys, avoid at all costs. They didn't put my deposit in a Tenants Deposit Scheme - which is illegal. Everything they said would be there when I moved in (painted, etc) wasn't. These are cowboys.
Was this review helpful? Yes
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by 'Advisory' 12/9/2010
- Branch:
- Unit 4 The Chronos Building 9-25 Mile end Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Terrible! Useless and CityZen Estate Agents even had the cheek to insult me!!. The previous occupants did a runner and CityZen Estate Agents knew that there were numerous bills with extremely high debts yet they did not tell me this when I enquired about the electricity company. CityZen just told me to wait for the next bill as supposedly they did not know who the energy provider is. Just a week after moving in, when I came back from work, my electricity was cut off as EDF had given prior warnings before I moved in. I desperately tried to contact the CityZen Property Management but as it was... (read more)
Was this review helpful? Yes
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by 'anon' 12/8/2010
- Branch:
- Unit 4 The Chronos Building 9-25 Mile end Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
They lied to us when we moved in - they said there would be a 6 month break clause but this wasn't there on the day. I explained that I wanted to move out after x months and I was reassured that I could, but it turned out my landlord had no idea whatsover. On signing they said they would sort out a new toilet seat for us, but after signing said they never promised to let the contractor in and caused a big fuss. A friend paid them a deposit of
Was this review helpful? Yes
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by 'winner' 17/3/2010
- Branch:
- Unit 4 The Chronos Building 9-25 Mile end Road
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
Was this review helpful? Yes
-
by 'stmod' 25/9/2009
- Branch:
- Unit 4 The Chronos Building 9-25 Mile end Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
These agents will do anything (including openly lie to you) to get you to sign contracts. They told us that we would have be able to get a parking permit (lie), they changes the property we were going to get 3 times, and they told us we'd have a 6-month break clause which they changed on the day we signed the contract: "the landlord decided not to offer this". wtf? Clearly they knew from the start....
Was this review helpful? Yes
-
by 'pinky' 9/4/2008
- Branch:
- Unit 4 The Chronos Building 9-25 Mile end Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Not only are there lots of hidden charges at the beginning they find ways to charge you for lots of other things during your tenancy. The staff are rude and unfriendly, and requests to get things fixed are met with a "fix it yourself" response. Highly suspect lot.
Was this review helpful? Yes
 showing us around made a number of promises he couldn't keep (dropping agency fees, reduced rent, moving date in next few weeks), after we paid a /&display=popup&link=http://www.allagents.co.uk/review/9029/&redirect_uri=http://www.allagents.co.uk/review/9029/ "Share on your Facebook Wall"){kind=logo}
 wasn't. These are cowboys./&display=popup&link=http://www.allagents.co.uk/review/8017/&redirect_uri=http://www.allagents.co.uk/review/8017/ "Share on your Facebook Wall"){kind=logo}
. Next morning when I spoke to her to get my tenancy faxed to EDF as proof that I just moved in (I had not been given the tenancy contract to keep) she scolded me for calling her at 10pm saying what do you expect me to do? Mind you, when the electricity was cut off, the alarm was blaring in intervals through out the night and I was not given any alarm code when i moved in. This continued till next morning. CityZen Property Management took their own sweet time in faxing my tenancy to EDF and even had the cheek to tell me that there is no big deal about having no electricity for the weekend! CityZen were no help in sorting out the alarm which rang and finally stopped 18 hours later. CityZen staff refused to let me speak to the manager stating that the manager does not want to speak to me until next monday (which is 2 days away). EDF were so sympathetic and were shocked with the way CityZen treated me as it was their fault for not telling me that EDF was my energy provider so that I could notify them of my moving in.
Never ever have any dealings with them!/&display=popup&link=http://www.allagents.co.uk/review/6502/&redirect_uri=http://www.allagents.co.uk/review/6502/ "Share on your Facebook Wall"){kind=logo}
 to get you to sign contracts. They told us that we would have be able to get a parking permit (lie), they changes the property we were going to get 3 times, and they told us we'd have a 6-month break clause which they changed on the day we signed the contract: "Share on your Facebook Wall"){kind=logo}
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by 'Deepak' 8/4/2008
- Branch:
- Unit 4 The Chronos Building 9-25 Mile end Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Time wasters! They have so many hidden costs which they do not make you aware off! Why?!
A CityZen agent sent me an application form for credit check and registration with no mention of a
Was this review helpful? Yes
-
by 'see' 15/1/2008
- Branch:
- Unit 4 The Chronos Building 9-25 Mile end Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
COWBOYS. Never ever use this estate agents - they are supposedly 'managing our property'. The answer we received from them for fixing a number of problems was 'this is too much hassle'.
Was this review helpful? Yes
-
by 'Hugo' 12/9/2007
- Branch:
- Unit 4 The Chronos Building 9-25 Mile end Road
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
CityZen Estate Agents have hidden charges they don't tell you about. A tenant finders fee???
I have spoken to several estate agents and they have never heard of such a thing. All landlords stay away!!!
Was this review helpful? Yes
Agent Details for CityZen Estate Agents Ltd
Tower Hamlets
London
Greater London
E1 4TP
Registered with:
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Review Statistics for CityZen Estate Agents Ltd
Review Summary
- Total Reviews:
- 13
- Total Ratings:
- 13
- First Review :
- 12/09/2007
- Latest Review:
- 10/11/2011
Overall Review Performance
- Recommend :
- 1
- Disapprove :
- 12
Individual Services Review Performance
| From Landlords | From Tenants | From Vendors | From Buyers |
|---|---|---|---|
| Recommend:0 | Recommend:1 | Recommend:0 | Recommend:0 |
| Disapprove:1 | Disapprove:9 | Disapprove:0 | Disapprove:0 |
| Surveys | Conveyancing | Lettings (Prospect) | Sales (Prospect) |
|---|---|---|---|
| Recommend:0 | Recommend:0 | Recommend:0 | Recommend:0 |
| Disapprove:0 | Disapprove:0 | Disapprove:1 | Disapprove:1 |
| They manage our building | They are our factor | They manage our estate |
|---|---|---|
| Recommend:0 | Recommend:0 | Recommend:0 |
| Disapprove:0 | Disapprove:0 | Disapprove:0 |
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