Choices

Reviewed by NeverChoices on 15th March 2009

Services: Lettings (as a Tennant)
Property: Residential
Experience: Would you use the agent again?  No
IP address: SZ7.UZG.TGG.UZL

Very friendly when we first viewed the flat, but horribly mismanaged our referrals/references. The people in their office seemed completely unaware their own contract obligations and were only concerned with cash. We will never let from Choices and/or suggest them to anyone. Avoid this company (at least the Brighton offices) like the plague.

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Reviewed by alex on 4th February 2009

Services: Lettings (as a Landlord)
Property: Residential
Experience: Would you use the agent again?  No
IP address: EER.EIV.9IX.9BV

Firstly - on the plus side choices did fill my property very quickly and got a very good rate. As a land lord this is very important however the rest of their service is pretty poor.

Our tenants have complained to us that they have been treated badly by Choices. They have sited general rudeness and requested unnecessary documentation at cost to them when the tenants had been with Choices for several years and living just 500 yards from my house.

As the property owner we were keen that Choices maintain an open and clear line of communication with us so we know what is happening, who needs to arrange what and what charges are applicable. If feel that this is very important in building a trusting relationship with a company that is managing such a valuable asset.

Due to the poor communication Choices commissioned additional surveys and gas inspections that we had certificates for. We had discussed this with our account manager and they agreed what we should do with the paperwork. The message was not passed on internally so they duplicated the work and charged us to the tune of £400. We have tried to discuss the issue with them but have been unsuccessful on all occasions. We have not even managed to get through to one person to discuss the issue let alone have an argument about it. All phone calls to the account managers result in someone telling me that they are on the phone and will call back. All e-mails are left unanswered. We have taken to sending written letters and these are still unanswered.

We also had a verbal agreement with our tenant that we would give them some items that were in the property. As such we asked to see the inventory and agree the removal of some items again Choices have failed on all counts to get this issue resolved. I am not even sure that the inventory was completed before the tenant got the keys.

One great concern is that Choices took agent fees for 12 months in advance which would be OK if our tenants had a 12 month lease. They only have a 6 month lease so Choices have charged us for work they have not yet carried out.

I would very much like to get out of my contract with choices but am stuck at the moment as they have a lot of my money and I have little way of getting it off of them.

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Reviewed by choices suck! on 4th October 2008

Services: Lettings (as a Tennant)
Property: Residential
Experience: Would you use the agent again?  No
IP address: U7Z.TD7.UZT.TU7

We recently used choices and they were awful!
The staff are all school kids with no manners and we found them very rude and unhelpful. They didn't even call us to tell us the landlord had taken the property we was supposed to be moving in to off the market. We rang them on the day of the move only to find out we had no where to go. Would never use this company again if they paid us. Avoid them!!

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Reviewed by Fliss on 25th October 2007

Services: Lettings (Prospective customer)
Property: Residential
Experience: Would you use the agent again?  No
IP address: HNB.77W.BJB.5H5

Choices advertise properties already let by other agents, and display pictures years out of date. Their properties are dirty, and their staff rude. Avoid like the plague!

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