Choices
based on 78 ratings. This website contains 78 user reviews of Choices.
Agent Information
Choices
Choices was established in June 1989 with a mission to create a new kind of estate agency, one built on a relationship of trust where we could offer our clients all the services they needed under one roof together with the advantages of shorter lines of communication, economies of scale and of course cost effectiveness.
Offices / Branches
- Croydon - 38 Croydon Road, Caterham,
- Croydon - 115a Brighton Road Coulsdon, Surrey
- Croydon - 41 - 43 Brighton Road, Greater London
- Redhill - 5-7 Broadwalk, Crawley,
- Redhill - 99 Brighton Road, Surrey
- Redhill - 28A Victoria Road, Horley,
- Sutton - 2d Carshalton Road, Surrey
- View All Branches
- Update Agent details
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Click here and Join the 1000s of Delighted customers that have had success with our recommended agents. If however you do choose to use Choices, please make them aware of the scheme and ask them to get in touch if they want to become a member. - Learn more about 'Transparent Agents'.
Customer Reviews (Page 1 of 3)
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by 'Edith Rushden' 12/5/2012
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I registered with the Horley Branch of Choices looking for a property to rent. Stacey was in constant contact with me alerting me to properties that had become available. I found Stacey to be sensitive to my needs, very professional and empathetic. The service I received from Stacey felt personalised to me.
I also dealth with Lorna (Choices - Horley) by phone and she has a very friendly and professional telephone manner.
Was this review helpful? Yes
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5
people found
this helpful.
by 'AWJ' 29/4/2012
- Branch:
- 2d Carshalton Road
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I am a landlord and have been using Choices for a number of years to manage my property. I have always found them helpful, but more importantly they have located tenants for my property quickly, minimising void periods. In the last 5 years, with 3 different tenancies, I have had less than 4 weeks void which is excellent in my view.
They have recently been very helpful with a TDS dispute - especially Lizzie Prior - with managing the communication with the TDS and taking ownership of my response and putting forward my side of the dispute. They took the stress out of what could have been a very stressful situation, and their comments and evidence helped resolve the dispute in an acceptable way.
I would recommend them - especially their fully managed service.Was this review helpful? Yes
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2
people found
this helpful.
by 'Tasha2109' 29/4/2012
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
Phoned to a positive response as to how to help, came into the branch. Registering on the system was simple and set up easy.
Was this review helpful? Yes
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by 'mrslovers' 26/4/2012
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Choices called us to confirm a viewing at a house near us. Confusing, as we'd made no appt, but agreed we'd like to see the house. The call came at quarter past 2 approx on the day of the appt. We walked down with our 2 young children, and arrived to see three people standing around outside the property. The estate agent accepted cash in the street as a holding deposit, telling the couple with her 'Oh I'll just tell these guys" then turned around and said "Sorry they've just put the deposit down".
Quite shocked that with all the money laundering laws these days that they are allowed to deal with monetary affairs outside the office, let alone in the street! We then got a voicemail ten minutes after our appt time to say "Just to let you know the property has been let. Bye!"Was this review helpful? Yes
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2
people found
this helpful.
by 'Lim' 25/4/2012
- Branch:
- 99 Brighton Road
- Services:
- Lettings (as a Landlord)
- Staff Member
- Sam Hall
- Experience:
- Would you use the agent again? Yes
I am very appreciated with Ms Sam Hall as she provides me very good service all the year around. She returns my asking in quick respond, did everything properly and reasonable as my request. I am no headache for my rental business as I have Sam Hall and Choices. I would have another rental property soon and definely go to Choices.
Was this review helpful? Yes
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1
person found
this helpful.
by 'Jamie' 23/4/2012
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Historically I have found letting agents struggle to find suitable tenants for bedsits, which is a shame as I believe letting agents are better than landlords at qualifying potential tenants. Choices in Crawley have been continuing to impress me with regularly finding tenants for our properties, all very good tenants to date.
I would have no hesitation in recommending them.
Was this review helpful? Yes
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6
people found
this helpful.
by 'Neil' 20/4/2012
- Branch:
- 2d Carshalton Road
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Christina and Matthew have always responded to my needs with my property professionally and promptly. And always with a smile on their face and a positive energy to getting things done. I have found with other estate agents you never know if you are being told the truth, With Choices I have always felt they have been open with me. Ta.
Was this review helpful? Yes
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2
people found
this helpful.
by 'De' 19/4/2012
- Branch:
- 99 Brighton Road
- Services:
- Lettings (as a Tenant)
- Staff Member
- Charlotte Moore
- Experience:
- Would you use the agent again? Yes
Charlotte Moore at Choices was really helpful with all my inquiries and problems if any. Previous I would have to go to great lengths to get somthing done be it small or big. Now Its normally just one phone call and all is sorted I do not know if this lady is just great at her job or has a degree in dealing with property situations but wherever you found her find more staff like her. (oh and I am not saying the rest of the team are not good at all, they just have not been as efficient with some of my cases in previous events in MY OPINION). Any way this is just my Thank You
Was this review helpful? Yes
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5
people found
this helpful.
by 'Ant Hunt' 13/4/2012
- Branch:
- 2d Carshalton Road
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
Fantastic to finally speak to an agent that wants to help rather than just offer 1 property then not contact you again!
Also went out her way to put me in touch with another branch that have now been in touch and are also helping me with my property search!
Very happy with the service I have recieved so far. Thanks alot!
Was this review helpful? Yes
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3
people found
this helpful.
by 'lisaharrison' 13/4/2012
- Branch:
- 2d Carshalton Road
- Services:
- Lettings (Prospective customer)
- Staff Member
- Matt Deacons
- Staff Member
- Christina Stracey
- Experience:
- Would you use the agent again? Yes
Choices have been very helpful with my property search. Matt always lets me know when new properties come available and books me in for viewings as soon as i can make it. Thank you
Was this review helpful? Yes
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6
people found
this helpful.
by 'Pwoodman' 13/4/2012
- Branch:
- 2d Carshalton Road
- Services:
- Lettings (as a Landlord)
- Staff Member
- Matt Deacons
- Experience:
- Would you use the agent again? Yes
Very pleased with how Choices have dealt with the flat I am renting through them. Matt D found me a tenant within days. Well done.
Was this review helpful? Yes
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7
people found
this helpful.
by 'AlexEdwards' 12/4/2012
- Branch:
- 2d Carshalton Road
- Services:
- Lettings (as a Tenant)
- Staff Member
- Phill Buchanan
- Experience:
- Would you use the agent again? Yes
Great agents helped me find a great property super quick, thanks Phill!!
Was this review helpful? Yes
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6
people found
this helpful.
by 'Rob' 3/4/2012
- Branch:
- 41 - 43 Brighton Road
- Services:
- Lettings (as a Tenant)
- Staff Member
- Louise Simpson
- Staff Member
- Debbie Stanley
- Experience:
- Would you use the agent again? No
I was initially dealing with Debbie Stanley, who seemed capable, but she was moved away from the Croydon branch, and that's when things turned sour. I wasn't told about this and as I'm told, even she did not know until the very day that she would be transferring to the Worthing branch.
Having laid down a holding deposit, everything was going ahead smoothly. When Debbie moved I stopped getting any sort of response to any emails/phone calls. I was chasing them constantly and was often met with a rude response.
It was only once I registered a formal complaint with them that they decided it was a big deal and I warranted a response. Their response was not to attempt to patch things up, not to apologize, but to simply offer me my holding deposit back.
It baffles me that Choices can operate a seemingly profitable business with absolutely no consideration for prospective customers! I hate to think how they treat their existing customers...
Was this review helpful? Yes
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5
people found
this helpful.
by 'Pound-Hill_tenant' 1/4/2012
- Branch:
- 5-7 Broadwalk
- Services:
- Lettings (as a Tenant)
- Staff Member
- Toby Zbinden
- Experience:
- Would you use the agent again? Yes
Great service as a letting agent. Good choice of attractive properties, straightforward paperwork and accommodating staff. I am yet to see their service as a managing agent.
Was this review helpful? Yes
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8
people found
this helpful.
by 'redhill letter' 26/3/2012
- Branch:
- 99 Brighton Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Agents staff have been very helpful and understanding whenever I have had cause to deal with them and have helped to pursue and resolve problems sppedily and efficiently. Thanks go to all members of staff.
Was this review helpful? Yes
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8
people found
this helpful.
by 'Alice' 25/3/2012
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Worst agents I ever dealt with! Only once returned my calls before deciding to rent the property they were advertising, for the rest, never. Extremely high fees for everything and very poor service. I explained I needed to be moved in on Saturday and that Saturday morning she would still drag on handing the keys over although the property had been empty for quite some time. Upon signing the papers I learnt of hidden costs like tenant guarantee charge of approx 5% of the rent.
She sold me the landlady wants a minimum 1 year contract initially and I said I'd think about it, then said it's not... (read more)Was this review helpful? Yes
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20
people found
this helpful.
by 'fiona' 19/3/2012
- Branch:
- 2d Carshalton Road
- Services:
- Lettings (as a Tenant)
- Staff Member
- Christina Stracey
- Staff Member
- Christina Stracey
- Experience:
- Would you use the agent again? Yes
i recently rented a property with choices sutton branch, and the member of staff whom dealt with my application was christina. i would just like to say that christina was absolutely wonderful and very professional in every aspect, she was very informative and went out of her way to help. she answered all my questions and more. i would like to say a GREAT BIG THANK YOU to christina for everything
Was this review helpful? Yes
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19
people found
this helpful.
by 'Dr Mohamed Imam' 19/3/2012
- Branch:
- 2d Carshalton Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Mathew is a respectable professional keen dedicated agent whom I enjoyed dealing with. He's an excellent agent giving the great professional attitude choices would new. Thanks Matt for your help
Was this review helpful? Yes
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14
people found
this helpful.
by 'James Winchester' 19/3/2012
- Branch:
- 99 Brighton Road
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have not named a member of staff as I have had dealings with several at both Redhill and Sutton. I am very happy with the service they provide to me. They are reliable,, efficient, friendly and attentive. I do have one or two small issues with Choices as an organisation rather than the specific branch(es) which is why I have rated them as good rather than excellent, but individually I find them very good indeed.
Was this review helpful? Yes
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20
people found
this helpful.
by 'Tony E.' 15/3/2012
- Branch:
- 2d Carshalton Road
- Services:
- Lettings (as a Landlord)
- Staff Member
- Christina Stracey
- Experience:
- Would you use the agent again? Yes
Christina Stracey.......is a great representation of a competent professional.
As a landlord i am confident and happy with the service i have received via Christina's excellent communication skills and her ability to have surpassed my initial expectations by adding an extra £100 to my rental income!.......couple this together with her great telephone manor and you have a comprehensive combo.
Thanks Choices!Was this review helpful? Yes
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17
people found
this helpful.
by 'Laetitia' 15/3/2012
- Branch:
- 2d Carshalton Road
- Services:
- Lettings (as a Landlord)
- Staff Member
- Matthew Hawkins
- Staff Member
- Emma Burtenshaw
- Experience:
- Would you use the agent again? Yes
I find the entire Sutton Branch team to be extremely professional, organised, pro-active , efficient and effective.
Mathew Hawkins has been very helpful in my dealings with him.Was this review helpful? Yes
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19
people found
this helpful.
by 'V.bravov' 15/3/2012
- Branch:
- 2d Carshalton Road
- Services:
- Lettings (as a Tenant)
- Staff Member
- Phill Buchanan
- Experience:
- Would you use the agent again? Yes
Very happy from your services, Phill helped me every step of the way. Would use this company again
Was this review helpful? Yes
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14
people found
this helpful.
by 'Roger' 14/3/2012
- Branch:
- 99 Brighton Road
- Services:
- They manage our building
- Staff Member
- Charlotte Moore
- Staff Member
- London London
- Experience:
- Would you use the agent again? Yes
I had a 'non-standard' issue to have a recurrent invoice of my rent payments.
Charlotte Moore has been very kind to fulfil and support my requests.
I would definitely recommend her as a careful and reliable agentWas this review helpful? Yes
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14
people found
this helpful.
by 'paul sparrow' 14/3/2012
- Branch:
- 99 Brighton Road
- Services:
- Lettings (as a Landlord)
- Staff Member
- claire roberts
- Experience:
- Would you use the agent again? Yes
In April 2011 we had new tenants move into our property, unfortunatly they turned out to be very difficult tenants, A week did not go by without one complaint or another, all these complaints went through Claire Roberts who did everthing she could to sort out all the problems, with patience and good humour, we spent a great deal of time emailing and talking to Claire and were very greatfull for all her help, It was very important to us as landlords to have the same person dealing with our problems, she was always very willing to try to help and we very much appreciated all she did for us.
Was this review helpful? Yes
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13
people found
this helpful.
by 'Mathew' 14/3/2012
- Branch:
- 99 Brighton Road
- Services:
- Lettings (as a Landlord)
- Staff Member
- Sam Day
- Experience:
- Would you use the agent again? Yes
Responsible, responsive and reliable. Thanks!
Was this review helpful? Yes
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21
people found
this helpful.
by 'george' 14/3/2012
- Branch:
- 2d Carshalton Road
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I cant thank Choices enough, they found me a professional tenant to move into the property as soon as it was available. She also got me £50 more than i expected.
Was this review helpful? Yes
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24
people found
this helpful.
by 'Vladimir' 13/3/2012
- Branch:
- 2d Carshalton Road
- Services:
- Lettings (as a Tenant)
- Staff Member
- Matt Deacons
- Experience:
- Would you use the agent again? Yes
Really good working with Matthew, he was very helpful on all the paperwork that needed to be done and helped us move to the new property ASAP.
Was this review helpful? Yes
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26
people found
this helpful.
by 'Jacob Hain' 11/3/2012
- Branch:
- 2d Carshalton Road
- Services:
- Lettings (as a Landlord)
- Staff Member
- Christina Stracey
- Experience:
- Would you use the agent again? Yes
Christina was very helpful during the re-letting process, managing to secure me a very nice couple at an increased price. During this process I had some renovation work being undertaken and Christina was very helpful in accommodating some last minute changes to the start dates, and small changes to my rental agreement.
Was this review helpful? Yes
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25
people found
this helpful.
by 'RickyH' 7/3/2012
- Branch:
- 99 Brighton Road
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Lizzie Prior was great at aftercare customer service and helping me get back compensation from the tenants who had vacated my flat. She was very responsive, polite and easy to deal with.
Was this review helpful? Yes
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64
people found
this helpful.
by 'Ammad' 3/3/2012
- Branch:
- 41 - 43 Brighton Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
i am unable to find appropriate abusive word to express my anger on this f**** crap company. Staff helpful initially, but service went downhill from the signing of the rental contract onwards. I experienced an hour wait whilst the rental contract was prepared on moving in day. There has been a lack of action when problems have been reported at the property over the last year. Now there is an additional £80 charge for a rolling contract - continuing on a month by month basis - now that the fixed term one has come to an end. The new rolling contract is a templated document printed on one sheet... (read more)
Was this review helpful? Yes
 by phone and she has a very friendly and professional telephone manner./&display=popup&link=http://www.allagents.co.uk/review/24595/&redirect_uri=http://www.allagents.co.uk/review/24595/ "Share on your Facebook Wall"){kind=logo}
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=Choices called us to confirm a viewing at a house near us. Confusing, as we\'d made no appt, but agreed we\'d like to see the house. The call came at quarter past 2 approx on the day of the appt. We walked down with our 2 young children, and arrived to see three people standing around outside the property. The estate agent accepted cash in the street as a holding deposit, telling the couple with her \'Oh I\'ll just tell these guys" then turned around and said "Sorry they\'ve just put the deposit down".
Quite shocked that with all the money laundering laws these days that they are allowed to deal with monetary affairs outside the office, let alone in the street! We then got a voicemail ten minutes after our appt time to say "Just to let you know the property has been let. Bye!"/&display=popup&link=http://www.allagents.co.uk/review/23768/&redirect_uri=http://www.allagents.co.uk/review/23768/ "Share on your Facebook Wall"){kind=logo}
. Any way this is just my Thank You/&display=popup&link=http://www.allagents.co.uk/review/23259/&redirect_uri=http://www.allagents.co.uk/review/23259/ "Share on your Facebook Wall"){kind=logo}
 which is why I have rated them as good rather than excellent, but individually I find them very good indeed./&display=popup&link=http://www.allagents.co.uk/review/21031/&redirect_uri=http://www.allagents.co.uk/review/21031/ "Share on your Facebook Wall"){kind=logo}
