Chase Evans
based on 38 ratings. This website contains 38 user reviews of Chase Evans.
Agent Information
Chase Evans
Chase Evans is an independent estate agency, dedicated to providing the highest levels of service and drawing on more than twenty years of experience in the London property market.
Offices / Branches
Chase Evans has not joined our 'transparent agent' scheme yet.
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Click here and Join the 1000s of Delighted customers that have had success with our recommended agents. If however you do choose to use Chase Evans, please make them aware of the scheme and ask them to get in touch if they want to become a member. - Learn more about 'Transparent Agents'.
Customer Reviews (Page 0 of 2)
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by 'Karo' 24/4/2012
- Branch:
- 320 Westferry Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
We have been very pleased with the service provided by Chase Evans. Everything has worked well. Our questions have always been answered quickly and professionally. We have been treated with great understanding, especially in the beginning when we had some difficulties with moving here from abroad. We are specially grateful to Mr Benjamin Kelly who worked hard so that we could get the apartment we wanted. We would definitely recommend Chase Evans to anyone looking for an apartment. They made us feel like they really care about us as tenants and our situation. I do not have a bad thing to say about this company.
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by 'EM' 29/3/2012
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
DO NOT USE CHASE EVANS. They are THE worst company I have EVER come accross.
I cannot relay my anger and frustration for this useless and incompetent company. They are all over you like a rash when you are signing up, but once you are in the property, you may as well kiss goodbye to your deposit and anything else you require from them.
They dont answer emails, they wont return your phonecalls, no one has a clue whats going on. We have been OUT of our rented property in Pan Peninsula for over 5 weeks now, and they have kept money back for the " Cooling Charges" as they are in... (read more)Was this review helpful? Yes
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1
person found
this helpful.
by 'Thaayho' 28/3/2012
- Branch:
- 320 Westferry Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Unprofessional and irresponsive.Please do not use Chase Evans because you will loose your deposit and more money,they have a plan from the begginning not to return whatever amount of deposit you have with them.Please stay away from them if you can.I regretted not searching about them before using their services.I rented a two bed house from Chase Evans,moving into the the property was a bit of a nightmare,we agreed for certain work to be carried out,they promised it was going to be done before we moved in but it wasn't ,they later said it was going to be done a day after our moving in but... (read more)
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by 'SOI' 23/3/2012
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Chase Evans are terrible. At first you will feel that they are inept, but I genuinely feel that they know exactly what they are doing in an attempt to rip you off, and over charge you at any possible time.
Moving in was a joke. It caused multiple problems and much hassle. So okay, I just get the impression that the agent was was useless, but then when deciding to move out, it is at this point when Chase Evans are at the immoral, unethical best. You can honestly forget about getting your full deposit back. It's common belief that when leaving a tenancy, any damages to the property come out of... (read more)Was this review helpful? Yes
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by 'Disappointment' 22/3/2012
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
From the very beginning Chase Evans has been a really crap company. I really really wish that I could have read the reviews here and on google before dealing with them. They were quite happy to take my money when I found the flat that I wanted - however they said that there would be a TV with the flat - so I sold mine, day before we move in I'm told there is no TV - Whoopsie! The day of the move in, no slot was booked for me for the moving van, which was their responsibility. The check out was late so I was made to just wait outside. Also, they must have forgotten to tell anyone that I was... (read more)
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by 'GNAUS' 6/3/2012
- Branch:
- 320 Westferry Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
!!! Watch out for this guys, very economical sense of honesty!! I would not even take a free property from them. DO NOT RENT THROUGH THE WORST AGENCY I HAVE DEALT WITH IN MY LIFE
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3
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by 'Gargamel' 21/2/2012
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
Booked an appointment to have a viewing and they hadn't they keys to access the property. Rescheduled the appointment for a different day and guess what they hadn't they keys to access the property once again. So i went to the property twice but actually viewed it from the street.
I was told another appointment would have been arranged but I have (luckily) not heard from them ever since.
Complete waste of time, I count my self lucky as in the meantime I've found another firm who genuinely care about their customersWas this review helpful? Yes
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1
person found
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by 'Amy Adams' 16/2/2012
- Branch:
- 320 Westferry Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I am really regretting using Chase Evans. I've had the same experience as everyone else here, no responses, nothing works in the flat, it never gets fixed, you waste hours of your life trying to get them to do the simplest aspects of their job. When they do contact you they give you an infuriating, rubbish excuse as to why they should not have to help you. Just not on. The five stars must be from those letting out or from the people that work there. Unprofessional from the staff in the offices all the way up to the managers. I will also be sending them to the financial ombudsman if they try and take a penny from our deposit.
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6
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by 'Very "iffy"' 24/1/2012
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
Went to see a property in Barking. Agent arrived 20 minutes late. Saw one place that was in a real dirty mess. Ok, not the agents fault, but I would wonder how these people rent these places if the check are so rigourous for tenants. Saw the second place. Much better but I felt uncomfortable the way the agent just let us into the property implying that they have TOLD the tenants that they are showing people this week so whether the tenants agree or not it doesn't matter and we are going in. I felt uncomfortable in there in that the tenants could come back and find us two in their flat. Ok, I... (read more)
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by 'KH' 14/1/2012
- Branch:
- 320 Westferry Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Wish I had researched Chase Evans before using them. The letting negotiator was not interested in anything else but get the lease signed even though the apartment was in a fair state. Once this was completed we were referred to the maintenance manager who had an attitude of discontent towards females and never took ownership to get the issues resolved. I am totally disgusted with the level of service, or lack there of, with this company. Even attempting to escalate the complaint was a challenge as the maintenance manager didnt seem to understand that I was trying to esclate the issue to a director.
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by 'Expat76' 5/9/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Incredibly slow follow up, emails and calls not returned, questions not being answered. It took over one week to get initial feedback. In general the woman I was dealing with was lazy, incompetent and always "in a meeting" or "on the phone". I have lodged a formal complaint with her manager as she is totally useless. If I were a landlord I would never consider Chase Evans, and as a tenant I would never have gone for the apartment had I known this before. Be warned!!
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by 'Safira' 23/8/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I'm using Chase Evans for a second property I own in central London, have received an excellent service from them compared to the previous agent Knight Frank.
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by 'tracy' 13/8/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
They had 9 properties on their website in Barking - we asked to view them but they were all unavailable. They then added a further 5 properties the following week, but again these were not available to view. They have now added another two - still not available. Who is viewing/living in these properties - are they actually a Lettings Agency at all? Website appears to be a complete work of fiction - what a waste of time. We called them so many times to try and view these flats and they rarely if ever returned our calls and were completely vague when they did. I wouldn't rent Buckingham Palace for £1 pcm from them, even if it included utilities!
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by 'Denise' 11/8/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
AVOID LIKE THE PLAGUE! I've moved to a one bedroom flat in may 2011, which had a serious water leak issue that ruined he whole bathroom& part of the carpet and the wall in the bedroom adjacent to it. They were supposed to fix everything before I moved in but on the day I was moving it turned out that they havent done so yet. They were busy fixing it only partially the first week I moved, in which the bathroom was not functional. Thanks god they fixed the major issues, however they left the carpet in the bedroom in a terrible condition full of funghi +the bathroon unfinished. They never... (read more)
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by 'Jenny890' 8/8/2011
- Branch:
- 320 Westferry Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I'm quite suprised at what I've been Reading, I've been a tenant with Chase Evans for almost two years, I have received an excellent service. They have been taking care of us, maintenance problems are dealt with fast and efficent. The renewal process was very smooth and they took into consideration my situation, we have no hassle from them at all, Im not sure why people have such a problem with them, I've reccomended my friends to them and they are also very pleased with the service being provided. I will definatley stay with Chase Evans for a long time as they are different from other agents and actually care about us as tenants. Seriously don't be fooled by what you read here, it's total rubbish in my opinion.
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by 'Jones' 6/7/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I thought i had give them a chance since they have what was required, however, they entice you with paying a fee of 250 before giving your request to the landlord which is non refundable if your references etc fail (but is deducted towards the rent). However, they do not respond to emails, dont even listen to your needs ask for the same information a number of times, sloppy lost my trust before going any further with them, been tutted at for making a simple request - and you have to pay an admin fee for this Hmm.
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by 'Isle of Cats' 3/6/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Absolutely rubbish agency.
Just before we renewed our tenancy, they tried repeatedly to kick us out by arranging viewings after viewings even though it was made clear by us that we intended to stay on and our landlord doesn't actually want the hassle of getting another tenant in and would rather we stayed on. Months later, our flat is still listed on their website as available to rent.
Maintenance guys are on another planet (the slow one!). They never get back to you and you have to keep on chasing them (no pun intended).
Their accounts department doesn't fare any better either - sending out rent arrears letters left right and centre proving they can't even add up.
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by 'g man' 10/5/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I wish I had seen this site before using Chase Evans. What a joke of a company. They have broken so many requirements in our rental agreement. They also don't come back to you at all. It is an absolute joke. Busy taking them to the ombudsman now. If he doesn't help then I will get a lawyer. They should not be allowed to operate like this period.
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by 'Waterloo' 9/5/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Absolutely terrible agency, we plan on leaving our current flat as soon as possible. We have had so many maintenance issues since moving into the flat and not only is it impossible to get hold of anybody from maintenance, once you do, they are very unlikely to do anything at all. When we moved in the boiler was broken for nearly a month before they could get someone out to fix it, and now the washing machine has not been working for nearly 2 months. Absolutely diabolical service. No emails get through to them, they simply say they have not received them! None of the minor repairs have been done since we have moved there and most were not covered on the initial inventory. When we tried to get them added, all they said was they would take it into consideration. I am very dubious whether we will get our full deposit back...but I am not averse to taking legal action.
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by 'HappyLL' 17/3/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
This was my first experience of dealing with Chase Evans, and, I have to say, their service has been faultless. Their initial appraisal was accurate and knowledgeable, their marketing effective and their administration thorough.
My apartment has been let very quickly and at a higher rent than I had expected.
They filled me with confidence at every stage and I will definitely be using them again.Was this review helpful? Yes
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by 'Disgusted of TW' 14/3/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
My husband and I own a large converted apartment in a listed building in Royal Victoria Docks. We live overseas and Chase Evans was instructed to find good suitable tenants with excellent references.
CE have been negligent in getting the tenants we specifically specified and falsely represented the tenants to get us to agree to a tenancy with them. Firstly, we were told there were two professionals but it transpired there were three young men who signed the lease. We repeatedly asked for references and a copy of the Tenancy Agreement but these were only made available to us five months... (read more)
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2
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by 'damo' 8/1/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
They are horrible, unnecessarily increasing the rental value of Barking central properties where as some of the properties in barking central are cheaper by the other estate agent. All the rooms in barking central are small compared to some other new development in block flats in Barking. The interior have poor quality materials just after three years of development most of them are flimsy and broken. Pathetic.
So be careful and always negotiate the price.
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2
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by 'Xero' 14/11/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Really horrible service, never return the calls, no maintenance at all and never pay your deposit back at the end of your term. Would never ever recommend to anybody.
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by 'dan1967' 26/10/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
The haven't given back my deposit after a month and half and after being disappointingly rude to me the say I can't get it back because they have to use it for damages I had noticed and informed them about. They are so kind to you when moving in but after you pay for everything they will just ignore you (including the managers).
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by 'Symmetry' 12/10/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Dear landlords, not surprised you are happy with Chase Evans as the tenants only experience all the consequences of agent's cheating behaviour. I am a current tenant of 1 bed on the Isle of Dogs and I extremely unhappy with my agent, they charged me
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by 'Jonty' 30/7/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Spent 2 years in a 2 bed property let by Chase Evans. Was told the flat came with a parking space when it didn't. Had to chase them to get one sorted.
When my 1st housemate moved out, and another friend moved in they seemed completely incapable of understanding this concept. My friend filled in all the forms and sent off the contract, but right till we moved out they still thought my 1st flatmate was living there!
They never even changed the deposit from his name to mine, even after contacting them to specifically make sure this is done.Absolutely useless and really rip you off when it comes to moving out. Avoid like the plague.
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by 'Bruce' 28/7/2010
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
The underling staff are very helpful & do their best to accommodate you. But unscrupulous behaviour happens at Director level. I purchased my rental property over 3 years ago. My solicitor told me that Chase were jeopardising the purchase because they refused to give any information about the corporate tenants! Neither did I receive any compensation for damage caused by tenants because Chase said the corporate tenants didn't pay a deposit which I find utterly incredible. So I parted company with Chase in 2007. However, Chase still use photo images of my property as bait advertising. Utter cowboys. Landlords beware... your property will be used long after you sever your agreement with them.
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by 'Fui P S' 13/7/2010
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I've been a caustomer of Chase Evans for almost 3 years and my 2-bed property has been let by them for the entire period. I get paid on time and I find the charges very reasonable. The staff are friendly and I've never had a problem with them.
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by 'SDSLL' 12/7/2010
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I instructed Chase Evans to let my apartment in Canary Wharf and was pleasantly surprised to find a trustworthy estate agency to deal with.
Their marketing was very good, staff were all professional and helpful and they found me a fantastic tenant who has been in my property for 3 years now.
Would definitely use again in the future.
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by 'Tim Harrison' 12/7/2010
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
I found Chase Evans to run a very personable and proffesional way to searching for an exquisite appartment within the Docklands Area. The Agent Chris listened and took note of my requirements for an appartment I was looking for and provided me with a number of options within the price bracket I had discussed with him. The whole opperation ran smoothly and I am very happy with my new home! Would definately recommend using Chase Evans Canary Wharf if you are looking for a quality flat in the Dockland area.
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3
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by 'countryman' 3/6/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
One of the most useless agencies I have ever used in 15 years of living in London. Nothing gets done, ever. Paid the wrong rate of rent for 6 months and they didn't notice. Most employees struggle with English in its written form.
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by 'Mon' 9/4/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I had to find a place to move into within a short space of time and when i called Chase Evans the agent managed to book me in for viewings within 2 days. the agent was polite, honest and extremely helpful. as soon as the landlord accepted my offer i was able to sign the contract and make the payment straight away. the management team were able to deal with some problems i had with the apartment effectively and efficiently. Chase Evans is the best agent i have ever used and will definitely use them again :)
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by 'Searching' 30/3/2010
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
Agreed a time to view a property. The agent did not show up and did not cancel the appointment either. Waited at Bermondsey Station for half an hour in vain.
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by 'Skip' 24/3/2010
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
Don't use these agents. I gave them an offer for an apartment, they took a 250 deposit for "taking the apartment off the market", then called me to say that the landlord has agreed to my offer. Just as I was about to send them the signed paperwork, they called me again to say that the landlord has changed his mind... I recon they pushed another prospective customer to get more money out of them! Not sure how legal the whole thing is, I'd expect a verbal agreement to have some value... Still waiting for my deposit money back.
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by 'NATHAS' 27/1/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Most awfull experience with this agent. Opps they charge hell a lot of money for check in and check out and nothing is transpearent. Most important is when you check out they ensure that u will not get any penny back from your deposit. I promise they ensure this and only this. Furhter, to realise your money you got to make/beg minimum 60 phone calls almost daily. And after two months they may react. Please do not venture whith Chase Evans.
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by 'tenant1' 27/1/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Absolutley terrible - they really try and screw you over when you leave with deposit. They do not return phone calls or emails. Do not use them.
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by 'has' 24/10/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I can even give the lowest rating possible as they are so terrible, never return any phone calls or even reply to you emails. Luck by chance even if you get to speak t o the relevant person, you will get to hear a same recording as they used before i.e. yes they are in process of liaising with the technician or yes the landlord has approved and they are in process of carrying out the work and you could wait months before anything happens. I think these peoples are good for nothing and terrible at everything they do. I would definitely not recommend them to any one.
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by 'Lou' 1/5/2008
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Never return phone calls or emails, do not carry out maintenance work or in fact do anything they should do. They also try and seriously rip you off when you move out!
Was this review helpful? Yes
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=DO NOT USE CHASE EVANS. They are THE worst company I have EVER come accross.
I cannot relay my anger and frustration for this useless and incompetent company. They are all over you like a rash when you are signing up, but once you are in the property, you may as well kiss goodbye to your deposit and anything else you require from them.
They dont answer emails, they wont return your phonecalls, no one has a clue whats going on. We have been OUT of our rented property in Pan Peninsula for over 5 weeks now, and they have kept money back for the " Cooling Charges" as they are in dispute with the energy company. It is absolutely PAINFULL trying to get this resolved as no one comes back to you. They are rude and just generally do not care, or want to help. After losing my temper this morning on the phone, apparently they are going " to come back to me"..... how I do not know as she doesnt have my telephone number. For the amount of money you pay in fees and rent etc, and the fact they only rent out to " Professional People"... how they opperate is a disgace. I will be seeking legal advice to get my money back. I would NOT recomment this company to my worst enemy./&display=popup&link=http://www.allagents.co.uk/review/22267/&redirect_uri=http://www.allagents.co.uk/review/22267/ "Share on your Facebook Wall"){kind=logo}
 lied to us knowing fully well, what he was going to do,the work was not carried out through the period of the tenancy.The house was partly cleaned while we moved and there was nothing to show that it has been professionally cleaned.The carpet was dirty with stains all over,this was part of the the thing they lied it was going to be changed.They refused to send a copy of the inventory to me,it was after so many calls to them that i got it emailed to me about two months after.
I have moved out of the property but Chase Evans has refused to release my deposits now for over a month,they have ptoduced a check out report to make sure I did not get my deposit back.I am on the verge of using legal process to make sure I get all my full deposit back from chase Evans.
[[EDIT ORIGINAL END]]
Unprofessional and irresponsive.Please do not use Chase Evans because you will loose your deposit and more money,they have a plan from the begginning not to return whatever amount of deposit you have with them.Please stay away from them if you can.I regretted not searching about them before using their services.I rented a two bed house from Chase Evans,moving into the the property was a bit of a nightmare,we agreed for certain work to be carried out,they promised it was going to be done before we moved in but it wasn't ,they later said it was going to be done a day after our moving in but all efforts to get them to get the work done proved abortive.The manager Montegomery (Monty) lied to us knowing fully well, what he was going to do,the work was not carried out through the period of the tenancy.The house was partly cleaned while we moved and there was nothing to show that it has been professionally cleaned.The carpet was dirty with stains all over,this was part of the the thing they lied it was going to be changed.They refused to send a copy of the inventory to me,it was after so many calls to them that i got it emailed to me about two months after.
I have moved out of the property but Chase Evans has refused to release my deposits now for over a month,they have ptoduced a check out report to make sure I did not get my deposit back.I am on the verge of using legal process to make sure I get all my full deposit back from chase Evans./&display=popup&link=http://www.allagents.co.uk/review/22089/&redirect_uri=http://www.allagents.co.uk/review/22089/ "Share on your Facebook Wall"){kind=logo}
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=[[EDIT ORIGINAL START]]
Chase Evans are terrible. At first you will feel that they are inept, but I genuinely feel that they know exactly what they are doing in an attempt to rip you off, and over charge you at any possible time.
Moving in was a joke. It caused multiple problems and much hassle. So okay, I just get the impression that the agent was was useless, but then when deciding to move out, it is at this point when Chase Evans are at the immoral, unethical and surely illegal best. You can honestly forget about getting your full deposit back. It's common belief that when leaving a tenancy, any damages to the property come out of you deposit; fair enough. However, I didn't realize that a scratched light switch cost 50 pounds. You have to pay for the check out, which I don't understand. Surely they need to check the quality of their property, why is it down to the leaving tenant? They also require the property to be professionally cleaned, which is really just unnecessary. And again, if the property is left in good condition, why should the tenant have to pay for that? Is it not down to Chase Evans to make the place match their "high" standards in order to be able to let it out again? Apparently not. The most unfair of these examples in my eyes is the replacement of light bulbs. Now okay, if a light bulb to a lamp goes out, I am expected to replace it. I found this a bit unfair since I wouldn't break a bulb, they just eventually stop working as is the case with all light bulbs. But since they don't cost very much, fine. However, for a light which is built into the ceiling, blows out, how exactly am I supposed to replace that? Chase Evans idea is to take 50 pounds out of your deposit. Exactly how is it your fault when a light bulb stops working? Is it not down to them to repair such faults so as to retain a property that someone would want to live in? It is just really hard to figure out exactly where they stand when considering who the property belongs to? The short answer is, that they will change their attitude however it financially suits them. They also having this habit of obviously making up a random charge for something (eg. A scratch on the floor), which will cost you 45 pounds. Exactly how did they get this figure. Oh and secondly, that is excluding VAT. Surely this is not a legal practice. Surely it is not right to charge someone, probably in the region of quadruple the amount of money that it costs, to "REPAIR" something then just whack VAT on top. And you really wonder whether this money not they will take off you will actually go to fixing anything. It really wouldn't surprise me, if they gave it a second cleaning, and any "marks,scratches" were just left to be.
In short, the property was left spotless, and yet Chase Evans want 600 pounds back. I mean come on, 600 pounds. It is beyond being cheeky and so ridiculous, that one can only believe that they know that they are trying to get money unfairly from you.
DO NOT EVER USE CHASE EVANS. It is of absolutely no surprise for me to see that near enough every comment on here, other than one obviously fake comment which is telling you to ignore all the rubbish that you read here (come on, that's like listening to a lying child who hasn't leaned the art of subtlety yet), has had pretty much the same experience when dealing with them.
Chase Evans in a few words: Inept, unprofessional, dishonest, thieving bastards.
Don't use them, you will only lose money.
[[EDIT ORIGINAL END]]
Chase Evans are terrible. At first you will feel that they are inept, but I genuinely feel that they know exactly what they are doing in an attempt to rip you off, and over charge you at any possible time.
Moving in was a joke. It caused multiple problems and much hassle. So okay, I just get the impression that the agent was was useless, but then when deciding to move out, it is at this point when Chase Evans are at the immoral, unethical best. You can honestly forget about getting your full deposit back. It's common belief that when leaving a tenancy, any damages to the property come out of you deposit; fair enough. However, I didn't realize that a scratched light switch cost 50 pounds. You have to pay for the check out, which I don't understand. Surely they need to check the quality of their property, why is it down to the leaving tenant? They also require the property to be professionally cleaned, which is really just unnecessary. And again, if the property is left in good condition, why should the tenant have to pay for that? Is it not down to Chase Evans to make the place match their "high" standards in order to be able to let it out again? Apparently not. The most unfair of these examples in my eyes is the replacement of light bulbs. Now okay, if a light bulb to a lamp goes out, I am expected to replace it. I found this a bit unfair since I wouldn't break a bulb, they just eventually stop working as is the case with all light bulbs. But since they don't cost very much, fine. However, for a light which is built into the ceiling, blows out, how exactly am I supposed to replace that? Chase Evans idea is to take 50 pounds out of your deposit. Exactly how is it your fault when a light bulb stops working? Is it not down to them to repair such faults so as to retain a property that someone would want to live in? It is just really hard to figure out exactly where they stand when considering who the property belongs to? The short answer is, that they will change their attitude however it financially suits them. They also having this habit of obviously making up a random charge for something (eg. A scratch on the floor), which will cost you 45 pounds. Exactly how did they get this figure. Oh and secondly, that is excluding VAT. Surely this is not a legal practice. Surely it is not right to charge someone, probably in the region of quadruple the amount of money that it costs, to "REPAIR" something then just whack VAT on top. And you really wonder whether this money not they will take off you will actually go to fixing anything. It really wouldn't surprise me, if they gave it a second cleaning, and any "marks,scratches" were just left to be.
In short, the property was left spotless, and yet Chase Evans want 600 pounds back. I mean come on, 600 pounds. It is beyond being cheeky and so ridiculous, that one can only believe that they know that they are trying to get money unfairly from you.
DO NOT EVER USE CHASE EVANS. It is of absolutely no surprise for me to see that near enough every comment on here, other than one obviously fake comment which is telling you to ignore all the rubbish that you read here (come on, that's like listening to a lying child who hasn't leaned the art of subtlety yet), has had pretty much the same experience when dealing with them.
Chase Evans in a few words: Inept, unprofessional and dishonest
Don't use them, you will only lose money./&display=popup&link=http://www.allagents.co.uk/review/21292/&redirect_uri=http://www.allagents.co.uk/review/21292/ "Share on your Facebook Wall"){kind=logo}
 not heard from them ever since.
Complete waste of time, I count my self lucky as in the meantime I've found another firm who genuinely care about their customers/&display=popup&link=http://www.allagents.co.uk/review/19418/&redirect_uri=http://www.allagents.co.uk/review/19418/ "Share on your Facebook Wall"){kind=logo}
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=Went to see a property in Barking. Agent arrived 20 minutes late. Saw one place that was in a real dirty mess. Ok, not the agents fault, but I would wonder how these people rent these places if the check are so rigourous for tenants. Saw the second place. Much better but I felt uncomfortable the way the agent just let us into the property implying that they have TOLD the tenants that they are showing people this week so whether the tenants agree or not it doesn't matter and we are going in. I felt uncomfortable in there in that the tenants could come back and find us two in their flat. Ok, I could pleed ignorance but come on! Get permission first or if youa re unsure then phone the tanants on their mobile. Very uncomfortable. So they would just do the same to me on my move out, yea!!! Be going into my rented flat without permission.
I will be clear - this agency seems to see these properties are their personal flats that they let and re-let. So if you are moving out they expect to TELL YOU that they are coming to show new tenants and there is nothing you can do about it. THEY WILL LET THEMSELVES IN. But I guarnatee you, if I were living there then there would be somthing I could do about it mate! I would either change the locks or be waiting for you to enter without permission and have you arressted.
If you use these agents then CHANGE THE LOCKS and DON'T LET THEM BULLY YOU.
They will try - they have attitude and a chip on their shoulder. I have met more than one agent from here - horrible people! The first agent on the phone didn't call me back and then when this second agent I arranged the appointment with, the first one got all "tetchy" and sent me a nasty-ish text. Bad customer service.
I had even been in their shop last year. A tip for the agents - by LAW you cannot price things excluding VAT and then add VAT on top. I know you think you can - but you really cannot. TRADING STANDARDS will have you and I will be informing them about you. A friend of mine owned a garage and did this innocently thinking it is ok because bill often split out the VAT. Yes, you can split out the VAT from the bottom line price, but you CANNOT give a price and add VAT on top. This is what they do. They say £250 plus VAT as the fee. You cannot get away with this in the UK. In the USA it is fine but not here matey!
I will let trading standard know next week and let them follow it up.
Awful agency - feels like you are dealing with users rather than people who will help you get a property and a good deal.
I will avoid them - but please make your own decision. You may like them! :-)/&display=popup&link=http://www.allagents.co.uk/review/17921/&redirect_uri=http://www.allagents.co.uk/review/17921/ "Share on your Facebook Wall"){kind=logo}
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=Incredibly slow follow up, emails and calls not returned, questions not being answered. It took over one week to get initial feedback. In general the woman I was dealing with was lazy, incompetent and always "in a meeting" or "on the phone". I have lodged a formal complaint with her manager as she is totally useless. If I were a landlord I would never consider Chase Evans, and as a tenant I would never have gone for the apartment had I known this before. Be warned!!/&display=popup&link=http://www.allagents.co.uk/review/12494/&redirect_uri=http://www.allagents.co.uk/review/12494/ "Share on your Facebook Wall"){kind=logo}
. However, they do not respond to emails, dont even listen to your needs ask for the same information a number of times, sloppy lost my trust before going any further with them, been tutted at for making a simple request - and you have to pay an admin fee for this Hmm./&display=popup&link=http://www.allagents.co.uk/review/10971/&redirect_uri=http://www.allagents.co.uk/review/10971/ "Share on your Facebook Wall"){kind=logo}
. They never get back to you and you have to keep on chasing them (no pun intended).
Their accounts department doesn\'t fare any better either - sending out rent arrears letters left right and centre proving they can\'t even add up./&display=popup&link=http://www.allagents.co.uk/review/10636/&redirect_uri=http://www.allagents.co.uk/review/10636/ "Share on your Facebook Wall"){kind=logo}
./&display=popup&link=http://www.allagents.co.uk/review/7372/&redirect_uri=http://www.allagents.co.uk/review/7372/ "Share on your Facebook Wall"){kind=logo}
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