Chase Evans
based on 29 ratings. This website contains 29 user reviews of Chase Evans.
Agent Information
Chase Evans
Chase Evans is an independent estate agency, dedicated to providing the highest levels of service and drawing on more than twenty years of experience in the London property market.
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Customer Reviews
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1
person found
this helpful.
by 'Very "iffy"' 24/1/2012
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
Went to see a property in Barking. Agent arrived 20 minutes late. Saw one place that was in a real dirty mess. Ok, not the agents fault, but I would wonder how these people rent these places if the check are so rigourous for tenants. Saw the second place. Much better but I felt uncomfortable the way the agent just let us into the property implying that they have TOLD the tenants that they are showing people this week so whether the tenants agree or not it doesn't matter and we are going in. I felt uncomfortable in there in that the tenants could come back and find us two in their flat. Ok, I... (read more)
Was this review helpful? Yes
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by 'KH' 14/1/2012
- Branch:
- 320 Westferry Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Wish I had researched Chase Evans before using them. The letting negotiator was not interested in anything else but get the lease signed even though the apartment was in a fair state. Once this was completed we were referred to the maintenance manager who had an attitude of discontent towards females and never took ownership to get the issues resolved. I am totally disgusted with the level of service, or lack there of, with this company. Even attempting to escalate the complaint was a challenge as the maintenance manager didnt seem to understand that I was trying to esclate the issue to a director.
Was this review helpful? Yes
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by 'Expat76' 5/9/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Incredibly slow follow up, emails and calls not returned, questions not being answered. It took over one week to get initial feedback. In general the woman I was dealing with was lazy, incompetent and always "in a meeting" or "on the phone". I have lodged a formal complaint with her manager as she is totally useless. If I were a landlord I would never consider Chase Evans, and as a tenant I would never have gone for the apartment had I known this before. Be warned!!
Was this review helpful? Yes
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by 'Safira' 23/8/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I'm using Chase Evans for a second property I own in central London, have received an excellent service from them compared to the previous agent Knight Frank.
Was this review helpful? Yes
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by 'tracy' 13/8/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
They had 9 properties on their website in Barking - we asked to view them but they were all unavailable. They then added a further 5 properties the following week, but again these were not available to view. They have now added another two - still not available. Who is viewing/living in these properties - are they actually a Lettings Agency at all? Website appears to be a complete work of fiction - what a waste of time. We called them so many times to try and view these flats and they rarely if ever returned our calls and were completely vague when they did. I wouldn't rent Buckingham Palace for £1 pcm from them, even if it included utilities!
Was this review helpful? Yes
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by 'Jenny890' 8/8/2011
- Branch:
- 320 Westferry Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I'm quite suprised at what I've been Reading, I've been a tenant with Chase Evans for almost two years, I have received an excellent service. They have been taking care of us, maintenance problems are dealt with fast and efficent. The renewal process was very smooth and they took into consideration my situation, we have no hassle from them at all, Im not sure why people have such a problem with them, I've reccomended my friends to them and they are also very pleased with the service being provided. I will definatley stay with Chase Evans for a long time as they are different from other agents and actually care about us as tenants. Seriously don't be fooled by what you read here, it's total rubbish in my opinion.
Was this review helpful? Yes
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by 'Jones' 6/7/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I thought i had give them a chance since they have what was required, however, they entice you with paying a fee of 250 before giving your request to the landlord which is non refundable if your references etc fail (but is deducted towards the rent). However, they do not respond to emails, dont even listen to your needs ask for the same information a number of times, sloppy lost my trust before going any further with them, been tutted at for making a simple request - and you have to pay an admin fee for this Hmm.
Was this review helpful? Yes
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by 'Isle of Cats' 3/6/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Absolutely rubbish agency.
Just before we renewed our tenancy, they tried repeatedly to kick us out by arranging viewings after viewings even though it was made clear by us that we intended to stay on and our landlord doesn't actually want the hassle of getting another tenant in and would rather we stayed on. Months later, our flat is still listed on their website as available to rent.
Maintenance guys are on another planet (the slow one!). They never get back to you and you have to keep on chasing them (no pun intended).
Their accounts department doesn't fare any better either - sending out rent arrears letters left right and centre proving they can't even add up.
Was this review helpful? Yes
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by 'g man' 10/5/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I wish I had seen this site before using Chase Evans. What a joke of a company. They have broken so many requirements in our rental agreement. They also don't come back to you at all. It is an absolute joke. Busy taking them to the ombudsman now. If he doesn't help then I will get a lawyer. They should not be allowed to operate like this period.
Was this review helpful? Yes
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by 'Waterloo' 9/5/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Absolutely terrible agency, we plan on leaving our current flat as soon as possible. We have had so many maintenance issues since moving into the flat and not only is it impossible to get hold of anybody from maintenance, once you do, they are very unlikely to do anything at all. When we moved in the boiler was broken for nearly a month before they could get someone out to fix it, and now the washing machine has not been working for nearly 2 months. Absolutely diabolical service. No emails get through to them, they simply say they have not received them! None of the minor repairs have been done since we have moved there and most were not covered on the initial inventory. When we tried to get them added, all they said was they would take it into consideration. I am very dubious whether we will get our full deposit back...but I am not averse to taking legal action.
Was this review helpful? Yes
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=Went to see a property in Barking. Agent arrived 20 minutes late. Saw one place that was in a real dirty mess. Ok, not the agents fault, but I would wonder how these people rent these places if the check are so rigourous for tenants. Saw the second place. Much better but I felt uncomfortable the way the agent just let us into the property implying that they have TOLD the tenants that they are showing people this week so whether the tenants agree or not it doesn't matter and we are going in. I felt uncomfortable in there in that the tenants could come back and find us two in their flat. Ok, I could pleed ignorance but come on! Get permission first or if youa re unsure then phone the tanants on their mobile. Very uncomfortable. So they would just do the same to me on my move out, yea!!! Be going into my rented flat without permission.
I will be clear - this agency seems to see these properties are their personal flats that they let and re-let. So if you are moving out they expect to TELL YOU that they are coming to show new tenants and there is nothing you can do about it. THEY WILL LET THEMSELVES IN. But I guarnatee you, if I were living there then there would be somthing I could do about it mate! I would either change the locks or be waiting for you to enter without permission and have you arressted.
If you use these agents then CHANGE THE LOCKS and DON'T LET THEM BULLY YOU.
They will try - they have attitude and a chip on their shoulder. I have met more than one agent from here - horrible people! The first agent on the phone didn't call me back and then when this second agent I arranged the appointment with, the first one got all "tetchy" and sent me a nasty-ish text. Bad customer service.
I had even been in their shop last year. A tip for the agents - by LAW you cannot price things excluding VAT and then add VAT on top. I know you think you can - but you really cannot. TRADING STANDARDS will have you and I will be informing them about you. A friend of mine owned a garage and did this innocently thinking it is ok because bill often split out the VAT. Yes, you can split out the VAT from the bottom line price, but you CANNOT give a price and add VAT on top. This is what they do. They say £250 plus VAT as the fee. You cannot get away with this in the UK. In the USA it is fine but not here matey!
I will let trading standard know next week and let them follow it up.
Awful agency - feels like you are dealing with users rather than people who will help you get a property and a good deal.
I will avoid them - but please make your own decision. You may like them! :-)/&display=popup&link=http://www.allagents.co.uk/review/17921/&redirect_uri=http://www.allagents.co.uk/review/17921/ "Share on your Facebook Wall"){kind=logo}
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=Incredibly slow follow up, emails and calls not returned, questions not being answered. It took over one week to get initial feedback. In general the woman I was dealing with was lazy, incompetent and always "in a meeting" or "on the phone". I have lodged a formal complaint with her manager as she is totally useless. If I were a landlord I would never consider Chase Evans, and as a tenant I would never have gone for the apartment had I known this before. Be warned!!/&display=popup&link=http://www.allagents.co.uk/review/12494/&redirect_uri=http://www.allagents.co.uk/review/12494/ "Share on your Facebook Wall"){kind=logo}
. However, they do not respond to emails, dont even listen to your needs ask for the same information a number of times, sloppy lost my trust before going any further with them, been tutted at for making a simple request - and you have to pay an admin fee for this Hmm./&display=popup&link=http://www.allagents.co.uk/review/10971/&redirect_uri=http://www.allagents.co.uk/review/10971/ "Share on your Facebook Wall"){kind=logo}
. They never get back to you and you have to keep on chasing them (no pun intended).
Their accounts department doesn\'t fare any better either - sending out rent arrears letters left right and centre proving they can\'t even add up./&display=popup&link=http://www.allagents.co.uk/review/10636/&redirect_uri=http://www.allagents.co.uk/review/10636/ "Share on your Facebook Wall"){kind=logo}
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by 'HappyLL' 17/3/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
This was my first experience of dealing with Chase Evans, and, I have to say, their service has been faultless. Their initial appraisal was accurate and knowledgeable, their marketing effective and their administration thorough.
My apartment has been let very quickly and at a higher rent than I had expected.
They filled me with confidence at every stage and I will definitely be using them again.Was this review helpful? Yes
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by 'Disgusted of TW' 14/3/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
My husband and I own a large converted apartment in a listed building in Royal Victoria Docks. We live overseas and Chase Evans was instructed to find good suitable tenants with excellent references.
CE have been negligent in getting the tenants we specifically specified and falsely represented the tenants to get us to agree to a tenancy with them. Firstly, we were told there were two professionals but it transpired there were three young men who signed the lease. We repeatedly asked for references and a copy of the Tenancy Agreement but these were only made available to us five months... (read more)
Was this review helpful? Yes
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by 'damo' 8/1/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
They are horrible, unnecessarily increasing the rental value of Barking central properties where as some of the properties in barking central are cheaper by the other estate agent. All the rooms in barking central are small compared to some other new development in block flats in Barking. The interior have poor quality materials just after three years of development most of them are flimsy and broken. Pathetic.
So be careful and always negotiate the price.
Was this review helpful? Yes
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by 'Xero' 14/11/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Really horrible service, never return the calls, no maintenance at all and never pay your deposit back at the end of your term. Would never ever recommend to anybody.
Was this review helpful? Yes
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by 'dan1967' 26/10/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
The haven't given back my deposit after a month and half and after being disappointingly rude to me the say I can't get it back because they have to use it for damages I had noticed and informed them about. They are so kind to you when moving in but after you pay for everything they will just ignore you (including the managers).
Was this review helpful? Yes
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by 'Symmetry' 12/10/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Dear landlords, not surprised you are happy with Chase Evans as the tenants only experience all the consequences of agent's cheating behaviour. I am a current tenant of 1 bed on the Isle of Dogs and I extremely unhappy with my agent, they charged me
Was this review helpful? Yes
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by 'Jonty' 30/7/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Spent 2 years in a 2 bed property let by Chase Evans. Was told the flat came with a parking space when it didn't. Had to chase them to get one sorted.
When my 1st housemate moved out, and another friend moved in they seemed completely incapable of understanding this concept. My friend filled in all the forms and sent off the contract, but right till we moved out they still thought my 1st flatmate was living there!
They never even changed the deposit from his name to mine, even after contacting them to specifically make sure this is done.Absolutely useless and really rip you off when it comes to moving out. Avoid like the plague.
Was this review helpful? Yes
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by 'Bruce' 28/7/2010
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
The underling staff are very helpful & do their best to accommodate you. But unscrupulous behaviour happens at Director level. I purchased my rental property over 3 years ago. My solicitor told me that Chase were jeopardising the purchase because they refused to give any information about the corporate tenants! Neither did I receive any compensation for damage caused by tenants because Chase said the corporate tenants didn't pay a deposit which I find utterly incredible. So I parted company with Chase in 2007. However, Chase still use photo images of my property as bait advertising. Utter cowboys. Landlords beware... your property will be used long after you sever your agreement with them.
Was this review helpful? Yes
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by 'Fui P S' 13/7/2010
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I've been a caustomer of Chase Evans for almost 3 years and my 2-bed property has been let by them for the entire period. I get paid on time and I find the charges very reasonable. The staff are friendly and I've never had a problem with them.
Was this review helpful? Yes
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by 'Tim Harrison' 12/7/2010
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
I found Chase Evans to run a very personable and proffesional way to searching for an exquisite appartment within the Docklands Area. The Agent Chris listened and took note of my requirements for an appartment I was looking for and provided me with a number of options within the price bracket I had discussed with him. The whole opperation ran smoothly and I am very happy with my new home! Would definately recommend using Chase Evans Canary Wharf if you are looking for a quality flat in the Dockland area.
Was this review helpful? Yes
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by 'SDSLL' 12/7/2010
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I instructed Chase Evans to let my apartment in Canary Wharf and was pleasantly surprised to find a trustworthy estate agency to deal with.
Their marketing was very good, staff were all professional and helpful and they found me a fantastic tenant who has been in my property for 3 years now.
Would definitely use again in the future.
Was this review helpful? Yes
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by 'countryman' 3/6/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
One of the most useless agencies I have ever used in 15 years of living in London. Nothing gets done, ever. Paid the wrong rate of rent for 6 months and they didn't notice. Most employees struggle with English in its written form.
Was this review helpful? Yes
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by 'Mon' 9/4/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I had to find a place to move into within a short space of time and when i called Chase Evans the agent managed to book me in for viewings within 2 days. the agent was polite, honest and extremely helpful. as soon as the landlord accepted my offer i was able to sign the contract and make the payment straight away. the management team were able to deal with some problems i had with the apartment effectively and efficiently. Chase Evans is the best agent i have ever used and will definitely use them again :)
Was this review helpful? Yes
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by 'Searching' 30/3/2010
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
Agreed a time to view a property. The agent did not show up and did not cancel the appointment either. Waited at Bermondsey Station for half an hour in vain.
Was this review helpful? Yes
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by 'Skip' 24/3/2010
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
Don't use these agents. I gave them an offer for an apartment, they took a 250 deposit for "taking the apartment off the market", then called me to say that the landlord has agreed to my offer. Just as I was about to send them the signed paperwork, they called me again to say that the landlord has changed his mind... I recon they pushed another prospective customer to get more money out of them! Not sure how legal the whole thing is, I'd expect a verbal agreement to have some value... Still waiting for my deposit money back.
Was this review helpful? Yes
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by 'NATHAS' 27/1/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Most awfull experience with this agent. Opps they charge hell a lot of money for check in and check out and nothing is transpearent. Most important is when you check out they ensure that u will not get any penny back from your deposit. I promise they ensure this and only this. Furhter, to realise your money you got to make/beg minimum 60 phone calls almost daily. And after two months they may react. Please do not venture whith Chase Evans.
Was this review helpful? Yes
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by 'tenant1' 27/1/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Absolutley terrible - they really try and screw you over when you leave with deposit. They do not return phone calls or emails. Do not use them.
Was this review helpful? Yes
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by 'has' 24/10/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I can even give the lowest rating possible as they are so terrible, never return any phone calls or even reply to you emails. Luck by chance even if you get to speak t o the relevant person, you will get to hear a same recording as they used before i.e. yes they are in process of liaising with the technician or yes the landlord has approved and they are in process of carrying out the work and you could wait months before anything happens. I think these peoples are good for nothing and terrible at everything they do. I would definitely not recommend them to any one.
Was this review helpful? Yes
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by 'Lou' 1/5/2008
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Never return phone calls or emails, do not carry out maintenance work or in fact do anything they should do. They also try and seriously rip you off when you move out!
Was this review helpful? Yes
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Agent Details for Chase Evans
Select a branch to go to view details of that specific branch
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London - 320 Westferry Road, Greater London, E14 3QL
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London - Horizon Building
15 Hertsmere Road, Abbots Langley, E14 4AW
Review Statistics for Chase Evans
Review Summary
- Total Reviews:
- 29
- Total Ratings:
- 29
- First Review :
- 01/05/2008
- Latest Review:
- 24/01/2012
Overall Review Performance
- Recommend :
- 7
- Disapprove :
- 22
Individual Services Review Performance
| From Landlords | From Tenants | From Vendors | From Buyers |
|---|---|---|---|
| Recommend:4 | Recommend:2 | Recommend:0 | Recommend:1 |
| Disapprove:2 | Disapprove:17 | Disapprove:0 | Disapprove:0 |
| Surveys | Conveyancing | Lettings (Prospect) | Sales (Prospect) |
|---|---|---|---|
| Recommend:0 | Recommend:0 | Recommend:0 | Recommend:0 |
| Disapprove:0 | Disapprove:0 | Disapprove:3 | Disapprove:0 |
| They manage our building | They are our factor | They manage our estate |
|---|---|---|
| Recommend:0 | Recommend:0 | Recommend:0 |
| Disapprove:0 | Disapprove:0 | Disapprove:0 |
Staff Members
Select a branch to see more details
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London - 320 Westferry Road, Greater London, E14 3QL
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London - Horizon Building
15 Hertsmere Road, Abbots Langley, E14 4AW
Agent Fees
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Complaints Procedure
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