Charlestate
Customer Reviews
Reviewed by unhappy-customer on 13th May 2009
Services: Lettings (Prospective customer)
Property: Residential
Experience: Would you use the agent again?
No
IP address: S9T.S7G.U7M.TG9
An agent from Charlestate show us around 2 properties in one day, and we saw both in less that 20mins and they where 10mins drive away. she rushed us around didnt address any problems and sort of skimmed over prices. we liked one of the properties so asked to see it again the next day, once again we where rushed, and she showed up with the contracts and price breakdown, which was completely different from the prices form the previous day. she pressured us into trying to pay the deposit there at the property, which in itself is unprofessional. When I rang and told her we where no longer interested in the property, I was spoken to rudely on the phone, and eventually hung up because I do not have to put up with being spoken to in that way. The next day I recieved a nasty email, which I considered as harassment. We felt like Charlestate was pressuring us because we are students and therefore they saw us as an easy target. I also feel they tried to scam us into paying to much for a property, that we had barely seen. We where disgusted by how they treated us.
Reviewed by ammark on 4th December 2007
Services: Lettings (as a Tennant)
Property: Residential
Experience: Would you use the agent again?
No
IP address: 0CC.00U.0CC.00U
I am still living in the apartment let by Charlestate and I agree 100% with the other review. It is a nightmare experience. All promises broken. Never come on time to service. Try to find legal loopsholes to exploit terms in the contract. Nigerian gentleman Abby who runs the affair is a terrible guy. Never ever deal with them. On top of that, it seems they are not registered with the companies house either
Reviewed by Dissapointedtenant on 23rd May 2007
Services: Lettings (as a Tennant)
Property: Residential
Experience: Would you use the agent again?
No
IP address: PB7.70W.DB4.R5P
The most terrible experience I have ever had with an estate agency. They are extremely unprofessional (e.g. never on time). They make promises that are not kept and even make false statements about what you will get with the property (e.g. told me the flat would come with two underground parking spots, but it only had one; wrong info on council tax; said the flat would be painted by the time I move in). They charge a check-out fee that is not in the cotract. They charged me over £30 because of two blown light bulbs (the only defect). They told me my deposit cheque was on its way in the mail, when it had not even yet been written. The address from which they allegedly sent the letter does not exist anymore.
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Estate Agent Information
Charlestate
Charlestate is a real estate and finance company specialising in property sales, lettings, property management, overseas homes example Spanish homes, mortgages and finance.
Offices / Branches
Services
- Sales
- Lettings