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Cedar Estates

Agent rating: 2.8 out of 5.0 based on 40 ratings. This website contains 38 user reviews of Cedar Estates.

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Cedar Estates

Cedar Estates has been established since 1988 and, as fully independent Estate Agents, provide a personal and professional service.

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This Agent ranked 700 out of 9267 in the UK

Overall Customer Rating

2.83 out of 5.00

19 recommend
21 disapprove

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Customer Reviews (Page 0 of 2)
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A 4-star review by 'SB' 13/1/2012

Branch:

251 West End Lane

Services:
Lettings (as a Tenant)
Experience:

Would you use the agent again? Yes

I used Cedar Estates Letting to find my flat. I dealt with Jonathon Kushner who was excellent. Fast, efficient service without the falseness and superficiality that you get from so many estate agents. I have no complaints at all and would wholeheartedly recommend them and him.

Was this review helpful? Yes
A 1-star review by 'BSD' 4/1/2012

Branch:

251 West End Lane

Services:
Lettings (as a Tenant)
Experience:

Would you use the agent again? No

Extremely rude staff. They make it clear that they have no time for tenants at all - i felt almost apologetic every time I had to contact them for anything.
The person who did the inventory for me as I moved in warned me about them, told me to ensure all contact with Cedar is by email so i have a record of it. I did this, and thank god i did! When i left they tried to screw me out of all sorts of costs, blaming me for all sorts of damage; luckily i had saved all the emails I had ever exchanged with them, so I could prove that not one item of damage was due to me, and in fact that I had alerted them to the damage but they never bothered fixing it.
I managed to disprove every point they had against me thanks to that. What this shows is that they knowingly try to rip you off!
Do not use these cowboys at any cost!

Was this review helpful? Yes
A 5-star review by 'Peter Kremmer' 8/12/2011

Branch:

251 West End Lane

Services:
Lettings (as a Tenant)
Experience:

Would you use the agent again? Yes

I was looking for a flat to rent in London. I have been to many estate agency, until Cedar Estates offered me the perfect place, exactly the kind i was looking for.
Amir Shafi was a great help in the procedure and he assisted me very well, even though my case was not very simple with me being a foreigner and a first time renter in London.
Also it was a great help that he managed my tenancy agreement while i was abroad. Therefor i didnt have to stay in London during the whole procedure, which would have made things way more difficult, if not impossible.
So thanks for Amir for offering this flat and making things as smooth as possible.

Was this review helpful? Yes
A 1-star review by 'gumbercules' 5/12/2011

Branch:

251 West End Lane

Services:
Lettings (as a Tenant)
Experience:

Would you use the agent again? No

TENANTS AVOID AT ALL COSTS!!!! MASSIVELY RIPPED OFF BY THESE JOKERS! Heres why you shouldn't go with them: - Large fees to move in - Large fees to move out (hidden in the small print on the contract) - They rip you off with the bond (took 100 for replacing light bulbs for example! 500 in total) - Tricked me into taking place for 6 months at a cheap price, then raised it 20%!!! market wasn't moving at all. Had to move out again paying all the in and out fees. Costly and what a hassle!

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A 1-star review by 'Sean' 22/11/2011

Branch:

251 West End Lane

Services:
Lettings (as a Tenant)
Experience:

Would you use the agent again? No

WISH I HAD READ THESE REVIEWS BEFORE I SIGNED ON THE DOTTED LINE! DO NOT USE UNDER ANY CIRCUMSTANCES UNLESS YOU WANT TO SPEND THE 6-12 MONTHS REGRETTING IT!!!

Was this review helpful? Yes
A 5-star review by 'L & S' 9/11/2011

Branch:

251 West End Lane

Services:
Lettings (as a Landlord)
Experience:

Would you use the agent again? Yes

As a lanlord and vendor, I have been using Cedar Estates for over 15 years, during which time they have always been successful in achieving, or virtually, the rental quoted and the sale figure.
I have found the personnel (in their increasing numbers!) couteous/smiling/efficient and especially the management side for the day to day issues most helpful, even though not always within their remit.
The fact that I have continued to instruct them and will continue to so do is evidence in itself.

Was this review helpful? Yes
A 4-star review by 'SM' 2/11/2011

Branch:

251 West End Lane

Services:
Lettings (as a Tenant)
Experience:

Would you use the agent again? Yes

I have had nothing but a smooth transation from Cedar Estates so far. Amir was extremley helpful and professional when viewing the flat and even answered any questions I had on his day off! He was also on hand to deal with or pass on my contract queries to the relevant people in his team. Despite a few initial problems when I moved into the flat, Cedar Estates were fantastic and extremley efficient with sorting out what I asked for with the quick replacement of specific amenities. Viktoria responded to all my calls and emails and everything was fixed when she said it would be.
I have since had courtesy follow up emails from Amir to check that I am happy with the flat. I hope that the good service throughout my tenancy with Cedar Estates continues.

Was this review helpful? Yes
A 5-star review by 'Mr. Davis' 16/10/2011

Branch:

251 West End Lane

Services:
Lettings (as a Landlord)
Experience:

Would you use the agent again? Yes

This is the first time i have used Cedar Estates and i was very impressed right from the beginning. I have dealt in property for many years and used many agents but i found Cedar Estates to be the most professional and knowledgeable out of them all. Every time i called them i was answered straight away and never left on hold as i found from previous agents. The persons i spoke to were courteous and had an indepth knowledge about the business. I new that if i needed information or needed help then Cedar Eastes would be there to assist. A five star service which treats their clients with the upmost respect. Highly recommend them.

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A 5-star review by 'Sam' 19/8/2011

Branch:

251 West End Lane

Services:
Lettings (as a Tenant)
Experience:

Would you use the agent again? Yes

We read some of the reviews on some of the websites about Cedar Estates before we used them, and bearing in mind some of the 1 star reviews we were a bit nervous. Luckily we haven't had a single issue with them. All the members of staff we've dealt with have been extremely helpful. Greg is a friendly and knowledgeable agent and Anne was excellent about answering questions and adjusting the date of our rental payments. Everyone we've met have tried and succeeded in helping us make the move from the Westcountry to London very easy.

I don't know if some of the poor reviews are real or not, but we'd recommend using Cedar and would definitely use them again.

Was this review helpful? Yes
A 4-star review by 'Richard Johnson' 18/8/2011

Branch:

251 West End Lane

Services:
Lettings (as a Tenant)
Experience:

Would you use the agent again? Yes

We recently rented a property through Cedar Estates. It has been a very painless process and every single query/point of issue subsequently has been addressed extremely quickly, with an exceptional amount of professionalism and all of the individuals that I have dealt with at Cedar estates have gone that extra mile to ensure that we are receiving the best service possible (especially Viktoria).

Was this review helpful? Yes

A 3-star review by 'JoMcC' 16/8/2011

Services:
Lettings (as a Tenant)
Experience:

Would you use the agent again? Yes

So far I have been happy with Cedars, they always return our calls and have come back on all questions I had on the contracts. Everyone I have spoken to has been polite & friendly.

Was this review helpful? Yes
A 5-star review by 'BK' 11/8/2011

Branch:

251 West End Lane

Services:
Lettings (as a Tenant)
Experience:

Would you use the agent again? Yes

Used them to rent a property. The whole process beforehand went really smooth and professional. Once we moved in, all problems were solved immediately.

Was this review helpful? Yes
A 5-star review by 'Russell' 29/7/2011

Branch:

251 West End Lane

Services:
Lettings (as a Landlord)
Experience:

Would you use the agent again? Yes

have used Cedar Estates for about 15 years now and have always found them efficiant and good service particually Alex

Was this review helpful? Yes
A 5-star review by 'udi' 27/7/2011

Branch:

251 West End Lane

Services:
Lettings (as a Landlord)
Experience:

Would you use the agent again? Yes

very professional , very capable, always find fair balance between tenant and landlord

Was this review helpful? Yes
A 1-star review by 'Annoyed tenant' 27/7/2011

Services:
Lettings (as a Tenant)
Experience:

Would you use the agent again? No

Rude inhumane staff. Would never use again and would never recommend. Not only was there mice infestation which they didn't inform me and husband of when I was heavily pregnant and potential health hazard. Which they knew before rental as they had contract with pest control who never turned up for 5months. However, avoid company at all costs as they give keys to anyone. Handy man let himself in to do minor repairs whilst we were sleeping in our bed with a 9day old baby. Was never told when people would come and if told they never turned up on day or time arranged. Happened on more than one occasion with no regrets on their behalf. Also hidden fees and sly cunning ways of charging extra and sometimes would ignore numerous calls and emails or arrange pest control to come on days suitable for them and not for tenant even they knew we had very young baby. AVOID AT ALL COSTS THIS AGENCY.

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A 1-star review by 'Unhappy Tenant' 20/7/2011

Branch:

251 West End Lane

Services:
Lettings (as a Tenant)
Experience:

Would you use the agent again? No

Its pretty obvious that the Cedar Estates staff are writing the positive reviews themselves here !
I mean how can everyone have bad service then suddenly like 4 people have 5/5 ratings

Bad experience all round - rude staff and hidden costs !
They will try squeeze as much out of you as they can - will be your best friend until the contract is signed - then you screwed !

There are LOTS of agents who are much nicer and have just as good if not better properties !
Especially in West End Lane - Lots of agents to choose from ....

Was this review helpful? Yes
A 5-star review by 'Jennifer' 20/7/2011

Branch:

251 West End Lane

Services:
Lettings (as a Tenant)
Experience:

Would you use the agent again? Yes

I was living in the USA about to move to London. Through email and phone calls, I was able to secure a flat in London in time for my move date which was only in a couple of week's time. Jonathan Kushner was very professional and replied to my queries in a prompt fashion. He arranged viewings with my friend and was very helpful during the process. Thanks to him and everyone at Cedar, my move-in went very smoothly. Thanks again!

Was this review helpful? Yes
A 1-star review by 'kate.t.' 19/7/2011

Services:
Lettings (as a Tenant)
Experience:

Would you use the agent again? No

Very rude staff with no customer service skills. Hang up on you during calls. Will lie and say anything to get your money and when they do they treat you like crap afterwards. Handyman comes in when pleased with no prior notice and they arrange appointments with third party companies to attend property on times and days suitable for them not you. Eventhough you're one living there. Would highly recommend avoiding them at all costs!

Was this review helpful? Yes
A 5-star review by 'david' 14/7/2011

Branch:

251 West End Lane

Services:
Lettings (as a Landlord)
Experience:

Would you use the agent again? Yes

Alex and the team at Cedar Estates have been introducing excellent quality tenants and delivering extremely good results for some years now. I’ve always found Alex to be courteous and polite, having a very good local knowledge and consistently providing sound advice.

Was this review helpful? Yes
A 5-star review by 'kruzinkrush' 14/7/2011

Branch:

251 West End Lane

Services:
Lettings (as a Landlord)
Experience:

Would you use the agent again? Yes

Very Professional outfit ,any problems rectified instantly, wish all businesses were like this. Highly recommend

Was this review helpful? Yes

A 4-star review by 'mark115' 14/7/2011

Branch:

251 West End Lane

Services:
They manage our building
Experience:

Would you use the agent again? Yes

Would highly recommend cedar estate’s as their efforts only became more determined in an increasingly harder market. There agents worked round the clock with a very high standard management team. There in house maintenance team run by victoria where very professional and friendly whatever the hour. I would defiantly recommended using cedars estate’s for their highly professional manor, reliability and quality choice of tenants

Was this review helpful? Yes
A 5-star review by 'Claudia' 13/7/2011

Branch:

251 West End Lane

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

When looking for a flat in West Hampstead to rent i went to all the local agents, but Cedar Estates were by far the best. I was told about flats as soon as they came on the market, and was given same day viewings. They even stayed late for me one night when i got stuck at the office. We ended up taking a flat in another area that Cedar's didn't offer, but i was so impressed with their service, and would highly recommend them. Claudia

Was this review helpful? Yes
A 1-star review by 'the law won' 7/7/2011

Branch:

251 West End Lane

Services:
Lettings (as a Tenant)
Experience:

Would you use the agent again? No

Don't use them!!!! We actually had to take them to court and won the case against them for mis selling their properties. They even had a legal team representing them. They lie, give extremely poor service, are aggressive and bullies. Keep an eye out for their inventory as ours kept leavingh vital information out, so as to try to charge us on checkout. I had to check ours three times. Even the maaging dir ector tried to blame us for their mistake. In the end justice was served.

Was this review helpful? Yes
A 1-star review by 'anonymous' 23/6/2011

Services:
Lettings (as a Tenant)
Experience:

Would you use the agent again? No

The people working in the West Hampstead branch are generally rude and frustrating to talk to. When asked a simple question, the answer is invariably \'i don\'t know\'. They have quite high fees and are very slow when it comes to fixing something (changing a broken lock, for example). But the worst part was that we had rats in the building. We reported the problem and it took them 1 and 1/2 months to sort it out. I do not believe they did not know of this before renting us the apartment as they did not seem at all surprised when we told them. It\'s been more than 4 months and they still have not covered the holes the rats made inside the kitchen/living room. The cherry on top of this wonderful experience was that the rats chewed the phone line so we had to call a BT engineer to install a new line which of course we had to pay for ourselves as \'the landlord\' could not be bothered with such nonsense. In total, we spent 2 months without broadband and afraid to go into our kitchen/living room. Never again!!!

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A 1-star review by 'Anon' 21/6/2011

Services:
Lettings (as a Tenant)
Experience:

Would you use the agent again? No

Bad Service , Rude, Aggressive and Unprofessional
I will never use them again and advise people against using them !!

Was this review helpful? Yes
A 5-star review by 'NS' 18/5/2011

Services:
Lettings (as a Tenant)
Experience:

Would you use the agent again? Yes

I have recently signed up with the agency and am until now impressed with its service, and speed of help when you ask for it. Very friendly and helpful - so far, nothing negative to report and I expect it to remain that way.

Was this review helpful? Yes
A 1-star review by 'ABCD' 20/4/2011

Services:
Lettings (as a Tenant)
Experience:

Would you use the agent again? No

One years experience of Cedar Estates was more than enough. Never using them again. A bunch of rude, incompetent, unhelpful, lazy people. The type of agents that give estate agents a bad name.
They do everything on the cheap, but charge you extortionate rates. They lied to us about what the previous tenants paid in rent, and whacked it up. We were asked to show future prospective tenants on a Sunday as the agent didn't want to work that day! A bunch of awful, horrible, rude, unprofessional people. Do not use them!

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A 2-star review by 'marilon' 26/3/2011

Services:
Lettings (as a Tenant)
Experience:

Would you use the agent again? No

Very unprofessional and incorrect agent. Waist of time.

Was this review helpful? Yes
A 2-star review by 'paul235' 24/3/2011

Branch:

56D Upper Montague Street

Services:
Lettings (as a Tenant)
Experience:

Would you use the agent again? No

1 year experience with Cedar Estate, and the staff are a mix of friendly/rude. The woman handling contracts/admin is definitely an incompetent bubble-head. Hidden fees, and over-priced. Tenants & Landlords beware.

Was this review helpful? Yes
A 1-star review by 'BL1' 18/3/2011

Branch:

56D Upper Montague Street

Services:
Lettings (as a Tenant)
Experience:

Would you use the agent again? No

So rude, and so expensive, but what is so much worse is that they do not even do their job properly! They are ill informed and badly organised. Their sole objective is to squeeze money out of you. You will get no reasonable information or help out of these people. I wish that we had not signed with them.

I urge anyone, not to use them. Landlords and tenants alike. They are not even working well for our landlord. If we hadn't conversed directly with him over their ridiculous rent increase, we would have moved out and he would have lost more money than he would have gained! They are working for no one other than themselves!
Just DON'T!

PS I agree with everything stated in all the other negative reviews (the positive ones must be written by staff).

Was this review helpful? Yes

A 1-star review by 'Unhappy tenant' 9/3/2011

Services:
Lettings (as a Tenant)
Experience:

Would you use the agent again? No

Terrible service, rude, over-expensive.... Everything that could go wrong went wrong and not one apology was offered!

Was this review helpful? Yes
A 5-star review by 'Chez' 18/2/2011

Services:
Lettings (as a Landlord)
Experience:

Would you use the agent again? Yes

Excellent service, found great tenant and would definitely use Cedar Estates again.

Was this review helpful? Yes
A 5-star review by 'Style87' 18/2/2011

Branch:

56D Upper Montague Street

Services:
Lettings (as a Tenant)
Experience:

Would you use the agent again? Yes

I was very pleased with the level of service,the flat and the management side. I am very happy the fact that I got exactly what I paid for. Very high level of service. I think not everyone is AWARE of the market which is why they think they are being bumped or ripped off!

Overall 9/10

Was this review helpful? Yes
A 2-star review by 'Annabel' 16/2/2011

Services:
Lettings (as a Tenant)
Experience:

Would you use the agent again? No

Dealings with a few individuals in the branch have been appalling, but they get the extra star for a couple of others who are generally pretty good.

Expensive though, and charge for lots of extras. And poor service and extremely rude emails (a non sentence all in capitals isn't very professional).

Would recommend avoiding at all costs. Other agents have similar properties and will probably cost you less.

Was this review helpful? Yes
A 1-star review by 'distressed tenant' 24/10/2010

Services:
Lettings (as a Tenant)
Experience:

Would you use the agent again? No

Horrible! Horrible! Horrible!

The experiences I've had with them - I wouldn't wish them on anyone on humanitarian grounds. Please do not use them under any circumstances, whatever your level of desperation.

You're better off sleeping rough or at a cheap b&b or even camping at Kings' X stn.

Avoid them at all costs.

Was this review helpful? Yes
A 1-star review by 'Kamila' 22/10/2010

Services:
Lettings (as a Tenant)
Experience:

Would you use the agent again? No

Unprofessional. Charges money, does nothing. Cant give you any clear infomations. Highest administrative fee I have seen (checked more than 50 agencies). Rude and unhelpful people.
Made a mistake signing a contract, but needed the place quickly.

Will never be back and seriosuly discourage anyone from ever having anything to do with Cedar. You will receive no help and no infrmation. Or worse, information that is not true and then you will be dissappointed - like me.

Was this review helpful? Yes
A 1-star review by 'mayfair' 20/8/2010

Branch:

251 West End Lane

Services:
Lettings (Prospective customer)
Experience:

Would you use the agent again? No

User 'mayfair' rated Cedar Estates but did not write a review.
A 1-star review by 'zope' 14/3/2010

Services:
Lettings (as a Tenant)
Experience:

Would you use the agent again? No

In general, difficult to deal with. Mean people. I was regreting about signing a contract with them before I did it. I just loved the flat and I had no time to find another one, otherwise I'd not do business with these people.
Just hope not to have any problem with the flat as I'm pretty sure they'll be no help.

About the pricing:
Highest fees I've ever seen in London, specially considering that they have done nothing to make things easy.

About the staff:
Rude, with special difficulties to provide clear information about the conditions of the agreement and prices. (probably voluntarily trying to hide it).

Was this review helpful? Yes
A 1-star review by 'L' 9/4/2009

Services:
Lettings (as a Tenant)
Experience:

Would you use the agent again? No

Very impolite & mean when you leave them. Even if you were the perfect tenant with not even 1 hour late of payment, they will come up with all types of excuses to take more than half your deposit.

Imagine that even the inventory company told me secretly: "these people are rubbish" what more evidence would you want???

Was this review helpful? Yes
A 1-star review by 'Anonymous' 10/9/2008

Branch:

251 West End Lane

Services:
Lettings (Prospective customer)
Experience:

Would you use the agent again? No

User 'Anonymous' rated Cedar Estates but did not write a review.

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Agent Details for Cedar Estates

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Review Statistics for Cedar Estates

Review Summary

Total Reviews:
38: Total Ratings:
40: First Review :
10/09/2008: Latest Review:
13/01/2012

Overall Review Performance

Recommend :
19: Disapprove :
21

Individual Services Review Performance

From Landlords	From Tenants	From Vendors	From Buyers

Recommend:7	Recommend:10	Recommend:1	Recommend:0
Disapprove:0	Disapprove:19	Disapprove:0	Disapprove:0

Surveys	Conveyancing	Lettings (Prospect)	Sales (Prospect)

Recommend:0	Recommend:0	Recommend:0	Recommend:0
Disapprove:0	Disapprove:0	Disapprove:2	Disapprove:0

They manage our building	They are our factor	They manage our estate

Recommend:1	Recommend:0	Recommend:0
Disapprove:0	Disapprove:0	Disapprove:0

Staff Members

Select a branch to see more details

Agent Fees

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Complaints Procedure

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allAgents strongly recommend using a Transparent Agent who care about their customers' opinions. Learn more...

Cedar Estates

Agent Information

Cedar Estates

Offices / Branches

This Agent ranked 700 out of 9267 in the UK

Overall Customer Rating

Cedar Estates has not joined our 'transparent agent' scheme yet.

Customer Reviews (Page 0 of 2) show me only reviews from.. Please select.. Landlords Tenants Buyers Sellers No's Yes's

A 4-star review by 'SB' 13/1/2012

A 1-star review by 'BSD' 4/1/2012

A 5-star review by 'Peter Kremmer' 8/12/2011

A 1-star review by 'gumbercules' 5/12/2011

A 1-star review by 'Sean' 22/11/2011

A 5-star review by 'L & S' 9/11/2011

A 4-star review by 'SM' 2/11/2011

A 5-star review by 'Mr. Davis' 16/10/2011

A 5-star review by 'Sam' 19/8/2011

A 4-star review by 'Richard Johnson' 18/8/2011

A 3-star review by 'JoMcC' 16/8/2011

A 5-star review by 'BK' 11/8/2011

A 5-star review by 'Russell' 29/7/2011

A 5-star review by 'udi' 27/7/2011

A 1-star review by 'Annoyed tenant' 27/7/2011

A 1-star review by 'Unhappy Tenant' 20/7/2011

A 5-star review by 'Jennifer' 20/7/2011

A 1-star review by 'kate.t.' 19/7/2011

A 5-star review by 'david' 14/7/2011

A 5-star review by 'kruzinkrush' 14/7/2011

A 4-star review by 'mark115' 14/7/2011

A 5-star review by 'Claudia' 13/7/2011

A 1-star review by 'the law won' 7/7/2011

A 1-star review by 'anonymous' 23/6/2011

A 1-star review by 'Anon' 21/6/2011

A 5-star review by 'NS' 18/5/2011

A 1-star review by 'ABCD' 20/4/2011

A 2-star review by 'marilon' 26/3/2011

A 2-star review by 'paul235' 24/3/2011

A 1-star review by 'BL1' 18/3/2011

A 1-star review by 'Unhappy tenant' 9/3/2011

A 5-star review by 'Chez' 18/2/2011

A 5-star review by 'Style87' 18/2/2011

A 2-star review by 'Annabel' 16/2/2011

A 1-star review by 'distressed tenant' 24/10/2010

A 1-star review by 'Kamila' 22/10/2010

A 1-star review by 'mayfair' 20/8/2010

A 1-star review by 'zope' 14/3/2010

A 1-star review by 'L' 9/4/2009

A 1-star review by 'Anonymous' 10/9/2008

Agent Details for Cedar Estates

Review Statistics for Cedar Estates

Staff Members

Agent Fees

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Customer Reviews (Page 0 of 2)
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