Cedar Estates
based on 58 ratings. This website contains 56 user reviews of Cedar Estates.
Agent Information
Cedar Estates
Cedar Estates has been established since 1988 and, as fully independent Estate Agents, provide a personal and professional service.
Offices / Branches
Cedar Estates has not joined our 'transparent agent' scheme yet.
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Customer Reviews (Page 2 of 2)
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FEATURED REVIEW
expires 14/06/2012
by 'SB' 13/1/2012
- Branch:
- 251 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I used Cedar Estates Letting to find my flat. I dealt with Jonathon Kushner who was excellent. Fast, efficient service without the falseness and superficiality that you get from so many estate agents. I have no complaints at all and would wholeheartedly recommend them and him.Was this review helpful? Yes
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by 'Jennifer' 20/7/2011
- Branch:
- 251 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I was living in the USA about to move to London. Through email and phone calls, I was able to secure a flat in London in time for my move date which was only in a couple of week's time. Jonathan Kushner was very professional and replied to my queries in a prompt fashion. He arranged viewings with my friend and was very helpful during the process. Thanks to him and everyone at Cedar, my move-in went very smoothly. Thanks again!
Was this review helpful? Yes
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by 'kate.t.' 19/7/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Very rude staff with no customer service skills. Hang up on you during calls. Will lie and say anything to get your money and when they do they treat you like crap afterwards. Handyman comes in when pleased with no prior notice and they arrange appointments with third party companies to attend property on times and days suitable for them not you. Eventhough you're one living there. Would highly recommend avoiding them at all costs!
Was this review helpful? Yes
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by 'david' 14/7/2011
- Branch:
- 251 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Alex and the team at Cedar Estates have been introducing excellent quality tenants and delivering extremely good results for some years now. I’ve always found Alex to be courteous and polite, having a very good local knowledge and consistently providing sound advice.
Was this review helpful? Yes
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by 'Carly' 14/7/2011
- Branch:
- 251 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I recently used Cedar Estates, and dealt with their employee Alex. I was very pleased with the level of service received, with the help of Alex we managed to negotiate good terms for the tenancy agreement, Alex was very helpful throughout and always responded promptly. Furthermore once the tenancy started as there usually is, there were a couple of snagging issues that were resolved very quickly without me needing to chase! I would definitely recommend Alex.
Was this review helpful? Yes
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by 'Jamie Keller' 14/7/2011
- Branch:
- 251 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Rented my property through Cedar, was very happy with them. Had a few small issues with the property but Alex the lettings manager helped me every step of the way (unusual for an agent!)
Was this review helpful? Yes
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by 'Joel' 14/7/2011
- Branch:
- 251 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Alex was instrumental in finding me the property I wanted. I rented through Cedar, customer service & attention to detail was great, will do again 100%!
Was this review helpful? Yes
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by 'kruzinkrush' 14/7/2011
- Branch:
- 251 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Very Professional outfit ,any problems rectified instantly, wish all businesses were like this. Highly recommend
Was this review helpful? Yes
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by 'mark115' 14/7/2011
- Branch:
- 251 West End Lane
- Services:
- They manage our building
- Experience:
- Would you use the agent again? Yes
Would highly recommend cedar estate’s as their efforts only became more determined in an increasingly harder market. There agents worked round the clock with a very high standard management team. There in house maintenance team run by victoria where very professional and friendly whatever the hour. I would defiantly recommended using cedars estate’s for their highly professional manor, reliability and quality choice of tenants
Was this review helpful? Yes
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by 'Jamie' 13/7/2011
- Branch:
- 251 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Alex at cedar estates has been letting properties for us for a number of years now always introducing quality tenants to us. I've always found Alex and the team efficient, reliable and friendly. Thanks for all your work!
Was this review helpful? Yes
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by 'Claudia' 13/7/2011
- Branch:
- 251 West End Lane
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
When looking for a flat in West Hampstead to rent i went to all the local agents, but Cedar Estates were by far the best. I was told about flats as soon as they came on the market, and was given same day viewings. They even stayed late for me one night when i got stuck at the office. We ended up taking a flat in another area that Cedar's didn't offer, but i was so impressed with their service, and would highly recommend them. Claudia
Was this review helpful? Yes
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1
person found
this helpful.
by 'the law won' 7/7/2011
- Branch:
- 251 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Don't use them!!!! We actually had to take them to court and won the case against them for mis selling their properties. They even had a legal team representing them. They lie, give extremely poor service, are aggressive and bullies. Keep an eye out for their inventory as ours kept leavingh vital information out, so as to try to charge us on checkout. I had to check ours three times. Even the maaging dir ector tried to blame us for their mistake. In the end justice was served.
Was this review helpful? Yes
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by 'anonymous' 23/6/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
The people working in the West Hampstead branch are generally rude and frustrating to talk to. When asked a simple question, the answer is invariably \'i don\'t know\'. They have quite high fees and are very slow when it comes to fixing something (changing a broken lock, for example). But the worst part was that we had rats in the building. We reported the problem and it took them 1 and 1/2 months to sort it out. I do not believe they did not know of this before renting us the apartment as they did not seem at all surprised when we told them. It\'s been more than 4 months and they still have not covered the holes the rats made inside the kitchen/living room. The cherry on top of this wonderful experience was that the rats chewed the phone line so we had to call a BT engineer to install a new line which of course we had to pay for ourselves as \'the landlord\' could not be bothered with such nonsense. In total, we spent 2 months without broadband and afraid to go into our kitchen/living room. Never again!!!
Was this review helpful? Yes
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by 'Anon' 21/6/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Bad Service , Rude, Aggressive and Unprofessional
I will never use them again and advise people against using them !!Was this review helpful? Yes
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by 'NS' 18/5/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I have recently signed up with the agency and am until now impressed with its service, and speed of help when you ask for it. Very friendly and helpful - so far, nothing negative to report and I expect it to remain that way.
Was this review helpful? Yes
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by 'ABCD' 20/4/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
One years experience of Cedar Estates was more than enough. Never using them again. A bunch of rude, incompetent, unhelpful, lazy people. The type of agents that give estate agents a bad name.
They do everything on the cheap, but charge you extortionate rates. They lied to us about what the previous tenants paid in rent, and whacked it up. We were asked to show future prospective tenants on a Sunday as the agent didn't want to work that day! A bunch of awful, horrible, rude, unprofessional people. Do not use them!Was this review helpful? Yes
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by 'marilon' 26/3/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Very unprofessional and incorrect agent. Waist of time.
Was this review helpful? Yes
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by 'paul235' 24/3/2011
- Branch:
- 56D Upper Montague Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
1 year experience with Cedar Estate, and the staff are a mix of friendly/rude. The woman handling contracts/admin is definitely an incompetent bubble-head. Hidden fees, and over-priced. Tenants & Landlords beware.
Was this review helpful? Yes
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by 'BL1' 18/3/2011
- Branch:
- 56D Upper Montague Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
So rude, and so expensive, but what is so much worse is that they do not even do their job properly! They are ill informed and badly organised. Their sole objective is to squeeze money out of you. You will get no reasonable information or help out of these people. I wish that we had not signed with them.
I urge anyone, not to use them. Landlords and tenants alike. They are not even working well for our landlord. If we hadn't conversed directly with him over their ridiculous rent increase, we would have moved out and he would have lost more money than he would have gained! They are working for no one other than themselves!
Just DON'T!PS I agree with everything stated in all the other negative reviews (the positive ones must be written by staff).
Was this review helpful? Yes
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by 'Unhappy tenant' 9/3/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Terrible service, rude, over-expensive.... Everything that could go wrong went wrong and not one apology was offered!
Was this review helpful? Yes
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by 'Chez' 18/2/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Excellent service, found great tenant and would definitely use Cedar Estates again.
Was this review helpful? Yes
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by 'Style87' 18/2/2011
- Branch:
- 56D Upper Montague Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I was very pleased with the level of service,the flat and the management side. I am very happy the fact that I got exactly what I paid for. Very high level of service. I think not everyone is AWARE of the market which is why they think they are being bumped or ripped off!
Overall 9/10
Was this review helpful? Yes
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by 'Annabel' 16/2/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Dealings with a few individuals in the branch have been appalling, but they get the extra star for a couple of others who are generally pretty good.
Expensive though, and charge for lots of extras. And poor service and extremely rude emails (a non sentence all in capitals isn't very professional).
Would recommend avoiding at all costs. Other agents have similar properties and will probably cost you less.
Was this review helpful? Yes
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by 'distressed tenant' 24/10/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Horrible! Horrible! Horrible!
The experiences I've had with them - I wouldn't wish them on anyone on humanitarian grounds. Please do not use them under any circumstances, whatever your level of desperation.
You're better off sleeping rough or at a cheap b&b or even camping at Kings' X stn.
Avoid them at all costs.
Was this review helpful? Yes
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by 'Kamila' 22/10/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Unprofessional. Charges money, does nothing. Cant give you any clear infomations. Highest administrative fee I have seen (checked more than 50 agencies). Rude and unhelpful people.
Made a mistake signing a contract, but needed the place quickly.Will never be back and seriosuly discourage anyone from ever having anything to do with Cedar. You will receive no help and no infrmation. Or worse, information that is not true and then you will be dissappointed - like me.
Was this review helpful? Yes
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by 'mayfair' 20/8/2010
- Branch:
- 251 West End Lane
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
User 'mayfair' rated Cedar Estates but did not write a review. -
by 'zope' 14/3/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
In general, difficult to deal with. Mean people. I was regreting about signing a contract with them before I did it. I just loved the flat and I had no time to find another one, otherwise I'd not do business with these people.
Just hope not to have any problem with the flat as I'm pretty sure they'll be no help.About the pricing:
Highest fees I've ever seen in London, specially considering that they have done nothing to make things easy.About the staff:
Rude, with special difficulties to provide clear information about the conditions of the agreement and prices. (probably voluntarily trying to hide it).Was this review helpful? Yes
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by 'L' 9/4/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Very impolite & mean when you leave them. Even if you were the perfect tenant with not even 1 hour late of payment, they will come up with all types of excuses to take more than half your deposit.
Imagine that even the inventory company told me secretly: "these people are rubbish" what more evidence would you want???
Was this review helpful? Yes
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by 'Anonymous' 10/9/2008
- Branch:
- 251 West End Lane
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
User 'Anonymous' rated Cedar Estates but did not write a review.
/&display=popup&link=http://www.allagents.co.uk/review/21571/&redirect_uri=http://www.allagents.co.uk/review/21571/ "Share on your Facebook Wall"){kind=logo}
. But the worst part was that we had rats in the building. We reported the problem and it took them 1 and 1/2 months to sort it out. I do not believe they did not know of this before renting us the apartment as they did not seem at all surprised when we told them. It\\\'s been more than 4 months and they still have not covered the holes the rats made inside the kitchen/living room. The cherry on top of this wonderful experience was that the rats chewed the phone line so we had to call a BT engineer to install a new line which of course we had to pay for ourselves as \\\'the landlord\\\' could not be bothered with such nonsense. In total, we spent 2 months without broadband and afraid to go into our kitchen/living room. Never again!!!/&display=popup&link=http://www.allagents.co.uk/review/10743/&redirect_uri=http://www.allagents.co.uk/review/10743/ "Share on your Facebook Wall"){kind=logo}
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Would recommend avoiding at all costs. Other agents have similar properties and will probably cost you less. /&display=popup&link=http://www.allagents.co.uk/review/8611/&redirect_uri=http://www.allagents.co.uk/review/8611/ "Share on your Facebook Wall"){kind=logo}
. Rude and unhelpful people.
Made a mistake signing a contract, but needed the place quickly.
Will never be back and seriosuly discourage anyone from ever having anything to do with Cedar. You will receive no help and no infrmation. Or worse, information that is not true and then you will be dissappointed - like me./&display=popup&link=http://www.allagents.co.uk/review/7058/&redirect_uri=http://www.allagents.co.uk/review/7058/ "Share on your Facebook Wall"){kind=logo}
. /&display=popup&link=http://www.allagents.co.uk/review/4599/&redirect_uri=http://www.allagents.co.uk/review/4599/ "Share on your Facebook Wall"){kind=logo}
