Castles Estate Agents (Aldershot & Farnham)
based on 88 ratings. This website contains 84 user reviews of Castles Estate Agents (Aldershot & Farnham).
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Castles Estate Agents (Aldershot & Farnham)
Description of Castles Estate Agents (Aldershot & Farnham) is currently unavailable.
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Customer Reviews (Page 1 of 3)
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by 'blackbird' 18/1/2012
- Branch:
- 175 Victoria Road
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
We have just completed and are very pleased with the quality and level of service Castles provided, Duncan, Simon and Debbie were friendly, professional, helpful and accomodating.
Having used several estate agents in the area over the past few years and dissapointed with most of them, we would recommend Castles and use them again in future. The "survival" bag was a lovely surprise!Was this review helpful? Yes
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by 'Dr John Riley' 9/1/2012
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
At all times I was most impressed by the strong and patient rapport the team had built with the vendor which ensured a smooth purchase. Key for me was the open, honest, accessible and effective communications from Castles throughout. A nice touch was a completion day goodie bag containing essentials such as tea, coffee, biscuits, some sparkly and even a spare light bulb!
Was this review helpful? Yes
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by 'Christian' 9/1/2012
- Branch:
- 7 South Street
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Just completed on the sale of our house in Farnham...
I have nothing but praise for the friendly service and support that we have received from Castles over the last few months... even when the sale was delayed it seemed that Steve and Donna were constantly keeping me in the loop and would be acting in my best interests throughout...
Having used a few agents in Farnham I would have to say that Castles seem to stand out for their approach to provide the best level of customer care and support... I wont mention who the other were...
We actually bought the same house through Castles in the first place... so it has been good to keep that connection there...
I rarely write these kind of reviews... but I felt it may be helpful for others thinking of going with Castles to read about the positive experiance that we have had with them...
Thanks Steve and Donna... who knows... maybe back in the future to buy another house...
Was this review helpful? Yes
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by 'Mrs MC' 27/12/2011
- Branch:
- 175 Victoria Road
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
Great service, always available to help (Duncan). We arranged the viewing with Simon- he's very patient, always smiling and really helpful. We had viewings with other agents from different agencies but Castles, Simon in particular, are the best.
Would recommend to use them.Was this review helpful? Yes
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by 'Mr & Mrs Buttery' 25/12/2011
- Branch:
- 175 Victoria Road
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
The best estate agent we have ever used, a very difficult purchase due to lots of issues with the seller but Duncan put himself out to sort issues and keep us informed every step of the way!
Even arrived to give us the keys and a welcome pack and a call recently to see how we were getting on, will be recomending Castles to all of our friends and using them when we move (not for years hopefully though).
Cant recomend this company any more highly!
Was this review helpful? Yes
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by 'Vicky O'Sullivan' 24/12/2011
- Branch:
- 175 Victoria Road
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
We were very pleased with the service we received from Duncan and his team. They were very responsive and were excellent in terms of communication. We were kept informed of each development in the selling process and even when the key agents were away the others would call to keep us up to date. All the staff that we dealt with were helpful and friendly.
Was this review helpful? Yes
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by 'Mrs T' 22/12/2011
- Branch:
- 175 Victoria Road
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
I found Castles to be very efficient and helpful keeping me informed throughout the process.
Great customer service. I would not hesitate to recommend Castles to friends and family.Was this review helpful? Yes
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by 'Cassy' 21/12/2011
- Branch:
- 175 Victoria Road
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
A savvy and personalised service with an excellent knowledge of the property market and property marketing, Castles provided the most accurate valuation and great images for the sale of our property. Their work with progressing the sale was really spot on and I would definitely recommend them, they agency has a good balance of resources for people looking a wide marketing reach and genuine service.
Was this review helpful? Yes
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by 'G Powell' 2/12/2011
- Branch:
- 7 South Street
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
Castles were friendly and helpful: however I felt they were not overly concerned and there was very little follow up. I had to pursue matters and drive them for answers. They may need a further agent in their office to provide exceptional service.
Was this review helpful? Yes
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by 'Samantha George' 16/11/2011
- Branch:
- 7 South Street
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Very good estate agent, very friendly approach. Convenient location in farnham. Our flat sold in just a few hours!! Steve and Rhys are excellent and very helpful. A* !
Was this review helpful? Yes
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=We have just completed and are very pleased with the quality and level of service Castles provided, Duncan, Simon and Debbie were friendly, professional, helpful and accomodating.
Having used several estate agents in the area over the past few years and dissapointed with most of them, we would recommend Castles and use them again in future. The "survival" bag was a lovely surprise!/&display=popup&link=http://www.allagents.co.uk/review/17707/&redirect_uri=http://www.allagents.co.uk/review/17707/ "Share on your Facebook Wall"){kind=logo}
. We arranged the viewing with Simon- he's very patient, always smiling and really helpful. We had viewings with other agents from different agencies but Castles, Simon in particular, are the best.
Would recommend to use them./&display=popup&link=http://www.allagents.co.uk/review/16915/&redirect_uri=http://www.allagents.co.uk/review/16915/ "Share on your Facebook Wall"){kind=logo}
.
Cant recomend this company any more highly!/&display=popup&link=http://www.allagents.co.uk/review/16878/&redirect_uri=http://www.allagents.co.uk/review/16878/ "Share on your Facebook Wall"){kind=logo}
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by 'Rob Dickinson' 11/11/2011
- Branch:
- 7 South Street
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Castles must be the best agents in the area. They are friendly and professional to deal with, straightforward and clear in their advice and publications. When things go wrong (as seems inevitable) they were there to help, advise and arrange things. I felt supported and guided all the way through. Just what you need.
Was this review helpful? Yes
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by 'Z Locke' 27/10/2011
- Branch:
- 7 South Street
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
Castles are great, very friendly and approachable. I loved the welcome pack, my son especially enjoyed the sweets! Rhys was very easy to deal with and was informative when viewing a property. They were a pleasure to deal with.
Was this review helpful? Yes
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by 'Simon' 25/10/2011
- Branch:
- 7 South Street
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
I was very pleased with the service I received from Castles, they were very proactive and patience especially under difficult circumstances and pushed my sale through in doube quick time which is what they needed, they both listend and acted promptly and I would reccommend using them!
Was this review helpful? Yes
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by 'Mr R.Jones' 24/10/2011
- Branch:
- 7 South Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Having used Castles to find new tenants for my property I was really pleased with the quality and level of service they provided.
With my previous tenants, I had employed another well known letting agent based in Farnham, and the two companies are incomparable - What a refreshing change it made using Castles, a really well organised, and well run lettings department.Was this review helpful? Yes
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by 'C Woods' 21/10/2011
- Branch:
- 7 South Street
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
II found all the staff at Castles in Farnham to be very professional and friendly. They were brilliant from the moment I first walked in their door to put my flat on the market. They provided lots of contact and feedback and good advice. I would without a doubt recommend Castles to anyone as the best estate agent to use for selling a property...
Was this review helpful? Yes
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by 'Mrs E' 12/10/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Very impressed. They gave straightforward advice regarding pricing, were responsive and quick and found me a tenant in record time - no void between old and new tenant. Easily the best agent I've used in this area.
Was this review helpful? Yes
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by 'Andy Thomson' 7/10/2011
- Branch:
- 175 Victoria Road
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
I'm glad the people we were buying off chose to use Castles as their estate agent. Buying a property through these agents was actually an enjoyable process. They were very helpful and accommodating which was especially important as we were first time buyers. They were also actively involved during the legal process which surprised me. They kept me regularly up-to-date by phone and email. I had the pleasure of dealing with Duncan and Simon who were both very professional and helpful. When we move up the ladder we'll definitely be using Castles and will be recommending them to our friends and family.
They also gave us a little hamper as a moving in present which I thought was a nice touch.
These guys give estate agents a good name!
Was this review helpful? Yes
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by 'Dave W' 1/10/2011
- Branch:
- 7 South Street
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Top team - A professional outfit and I felt they had the best intentions of the customer at all times - in this day and age this goes a long way - Thanks
Was this review helpful? Yes
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by 'Michael' 30/9/2011
- Branch:
- 175 Victoria Road
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
I would like to thank Duncan, and all at Castles, for the way in which they helped with the purchase of my new house. The moving in pack is genius, very well thought out, and helpful especially the sweets as I have a vaery sweet tooth. Purely for their attention to detail I would recommend Castles to anyone. My thanks, Mike
Was this review helpful? Yes
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by 'James & Rachael' 8/9/2011
- Branch:
- 175 Victoria Road
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
After a few false starts with other Estate Agents and almost being at the point of giving up trying to sell our flat, we decided to go to Castles for one last go - this turned out to be a really good decision and one we wished we had made much earlier!!
We mainly dealt with Simon & Duncan at Castles who were both friendly, enthusiastic and most importantly very committed to selling our property which felt very different from our experience with other agents.
We also purchased a property via Castles and Duncan in particular was fantastic at helping to sort out any issues that came up on either our sale or purchase and made sure that everything kept moving - he really was very good and as a result we wouldn't hesitate to recommend Castles to anyone else, thank you!!
Was this review helpful? Yes
 they were there to help, advise and arrange things. I felt supported and guided all the way through. Just what you need./&display=popup&link=http://www.allagents.co.uk/review/15195/&redirect_uri=http://www.allagents.co.uk/review/15195/ "Share on your Facebook Wall"){kind=logo}
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by 'S Fowler' 7/9/2011
- Branch:
- 175 Victoria Road
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Penny & Tracey were simply fantastic. I've had a few bad experiences with agents in the past but the team at Castles looked after the whole process of finding and moving a new tenant in. From start to finish Tracey was friendly, professional and extremely efficient. They made the whole experience painfree and I would not hesitate to use them again or recommend them to others. Thanks, Sue.
Was this review helpful? Yes
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by 'Alison and David' 27/8/2011
- Branch:
- 7 South Street
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
David and I would like to thank you, and all at Castles, for the way in which you facilitated the purchase of Guildford House, and the help we had in what was a major move for us.
The moving in pack was much appreciated too - very well thought out, and helpful.
Perhaps we should have kept the wine until we had finished unpacking all the boxes, but as that would probably take several weeks we enjoyed it on our first evening!
Our thanks again, Alison and DavidWas this review helpful? Yes
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by 'Ian' 16/8/2011
- Branch:
- 7 South Street
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
Dealt with Charlie initially who was very communicative and informative. After his departure I received good support from Steve and the rest of the team.
Was this review helpful? Yes
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by 'Alison Latter' 15/8/2011
- Branch:
- 7 South Street
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
David and I would like to thank you, and all at Castles, for the way in which you facilitated the purchase of Guildford House, and the help we had in what was a major move for us.
The moving in pack was much appreciated too - very well thought out, and helpful. Perhaps we should have kept the wine until we had finished unpacking all the boxes, but as that would probably take several weeks, we enjoyed it on our first evening!
Our thanks again, Alison and DavidWas this review helpful? Yes
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by 'Nicky' 10/8/2011
- Branch:
- 7 South Street
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
Our first viewings were with Charlie who I found extremely friendly, professional, honest and listened to what our requirements were. On finding a property shown to us by Charlie, the team who looked after us moving forward proved to be efficient and helpful and Steve kept us up to date regularly.
We would absolutely recommend Castles to prospective buyers.Was this review helpful? Yes
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by 'Twinkle' 9/8/2011
- Branch:
- 7 South Street
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
All the staff at the Farnham office handled the sale of my house with efficiency and professionalism at all times.
The knowledge that the staff displayed filled me with confidence, and they put me at ease and gave me assurance throughout the whole process, which included several external ‘bumpy’ moments.
My heartfelt thanks go to the whole team!
Was this review helpful? Yes
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by 'P Higull' 29/7/2011
- Branch:
- 175 Victoria Road
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Excellent profrssional service from start to finish, with continuous follow-up throughout.
Was this review helpful? Yes
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by 'Badger Lodgers' 14/7/2011
- Branch:
- 7 South Street
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
We have been pleased with the professional way in which our sale was handled by Castles from taking the particulars to getting the property onto the market and actively using their contacts, and a variety of promotional avenues, to find a buyer. We were impressed with Castles’ ability to find a buyer, and secure a satisfactory offer, within 7 weeks. Perhaps most importantly, they were able to gauge the market well which resulted in a sales price over 17% higher than the asking price recommended to us by a another well known local agent who we had also initially considered to handle the sale. Altogether a most satisfactory conclusion to a largely trouble free experience which was less stressful than we had expected it to be.
Was this review helpful? Yes
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by 'Badger' 11/7/2011
- Branch:
- 7 South Street
- Services:
- Surveys
- Experience:
- Would you use the agent again? Yes
Castles were professional and prompt.
Very nice marketing touches ensured we felt just as important as a purchaser.Was this review helpful? Yes
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by 'Seller_C' 1/7/2011
- Branch:
- 175 Victoria Road
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
I found the estate agent Simon who came to carry out a valuation on my property to be very patronising. He talked down to me and I felt it was because of my age (I'm only 24) and to an extent gender as he kept telling me 'anecdotes' about daft things women in his life had done. I had a bad experience with the Farnham branch of Castles about 3 years ago when I was property hunting and I found the estate agent Charlie very rude.
I'm afraid that I will not be using them again for anything!
Was this review helpful? Yes
 and to an extent gender as he kept telling me \'anecdotes\' about daft things women in his life had done. I had a bad experience with the Farnham branch of Castles about 3 years ago when I was property hunting and I found the estate agent Charlie very rude.
I\'m afraid that I will not be using them again for anything!/&display=popup&link=http://www.allagents.co.uk/review/14749/&redirect_uri=http://www.allagents.co.uk/review/14749/ "Share on your Facebook Wall"){kind=logo}
Agent Details for Castles Estate Agents (Aldershot & Farnham)
Select a branch to go to view details of that specific branch
Review Statistics for Castles Estate Agents (Aldershot & Farnham)
Review Summary
- Total Reviews:
- 84
- Total Ratings:
- 88
- First Review :
- 03/12/2009
- Latest Review:
- 18/01/2012
Overall Review Performance
- Recommend :
- 86
- Disapprove :
- 2
Individual Services Review Performance
| From Landlords | From Tenants | From Vendors | From Buyers |
|---|---|---|---|
| Recommend:5 | Recommend:0 | Recommend:43 | Recommend:37 |
| Disapprove:0 | Disapprove:0 | Disapprove:1 | Disapprove:0 |
| Surveys | Conveyancing | Lettings (Prospect) | Sales (Prospect) |
|---|---|---|---|
| Recommend:1 | Recommend:0 | Recommend:0 | Recommend:0 |
| Disapprove:0 | Disapprove:0 | Disapprove:0 | Disapprove:1 |
| They manage our building | They are our factor | They manage our estate |
|---|---|---|
| Recommend:0 | Recommend:0 | Recommend:0 |
| Disapprove:0 | Disapprove:0 | Disapprove:0 |
Staff Members
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Agent Fees
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