Castles Estate Agents (Aldershot & Farnham)
based on 102 ratings. This website contains 98 user reviews of Castles Estate Agents (Aldershot & Farnham).
Agent Information
Castles Estate Agents (Aldershot & Farnham)
Description of Castles Estate Agents (Aldershot & Farnham) is currently unavailable.
Offices / Branches
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Customer Reviews (Page 1 of 4)
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by 'Phil39' 15/5/2012
- Branch:
- 175 Victoria Road
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Excellent staff, very helpful and they also gave the most accurate valuation of our property. We liked the fact that Neil sent a letter before he came round introducing himself. They may not be the largest in Aldershot but we really liked the personal attention they gave and the prompt replies to any queries we had.
In the end they sold our property on the first week it was on sale, which was great for us, and when we handed our keys in they have us a 'moving in' gift of all the little essentials we had forgotten that we might need!
I would recommend them to anyone living in the Aldershot area.
Was this review helpful? Yes
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by 'M' 3/5/2012
- Branch:
- 175 Victoria Road
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
We instructed castles having already seen a property we liked but didn't have much hope in selling in time to be able to offer on the property. However we had a near asking price offer within 24hours of the property going on the market. We couldn't ask for more than that!! This was then followed by great sales progression, we had all number of complications on the way but we got there in the end thanks to all of Duncan's hard work.
Was this review helpful? Yes
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by 'Gina Smith' 23/4/2012
- Branch:
- 7 South Street
- Services:
- Lettings (as a Landlord)
- Staff Member
- Kelly Evans
- Staff Member
- Alton Alton
- Experience:
- Would you use the agent again? Yes
All of my dealings with Kelly have been very positive and her approach to any issues i have raised have been professional and prompt. I would definitely recommend her and the team to my other landlord friends. I have other properties that i will move to the Castles Farnham management team as and when they become vacant.
Please keep up the great work.
Was this review helpful? Yes
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by 'Natalie and John' 2/4/2012
- Branch:
- 7 South Street
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
We have recently completed on the sale of our house through Castles in Farnham. We are a demanding couple, who expect very high standards, and we were absolutely delighted with the service from Steve and his team. Updates were frequent, negotiations were smooth, and the price obtained was good. I believe the team went beyond what we realistically expected from an estate agent. They really own the process end-to-end, and add value wherever they can. Steve is a seasoned negotiator with the very enviable skill of being able bringing all parties to a common conclusion - you need this along the way. We would definitely use these guys again – no question.
Was this review helpful? Yes
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by 'Ross' 21/3/2012
- Branch:
- 7 South Street
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
Myself and partner purchased our first property through Castles and found the whole process very straight forward, thanks to Steve. Compared to some other agents in Farnham, Steve was very honest and did everything to ensure the whole process went as smoothly as possible. We were even recommended a mortgage broker who was able to find us the best deal.
When the time comes to sell up, we will definately be using Castles to sell our property.
Was this review helpful? Yes
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by 'Claudia' 10/3/2012
- Branch:
- 7 South Street
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
I have just bought a flat through Castles in Farnham. It was a bit of a rollercoaster and I nearly withdrew from the purchase due to a number of issues with the vendor. Steve was very patient and supportive throughout the process. He invested a lot of time and effort in trying to sort out all the issues and making sure everyone was happy. Moving can be a stressful experience, but Steve was a pleasure to deal with - and he always had a smile on his face!
Was this review helpful? Yes
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by 'Rod' 6/3/2012
- Branch:
- 7 South Street
- Services:
- Sales (as a Vendor)
- Staff Member
- Donna Latter
- Experience:
- Would you use the agent again? Yes
Having changed agents to use Castles they did an excellent job in a difficult market to sell my property. An acceptable offer was made in 4 weeks but the purchaser subsequently withdraw as their own sale fell through. 3 weeks later another purchaser was found. I was provided with regular marketing updates which I personally found most re-assuring. The legal part of the process took longer than expected but again, Castles followed this through chasing the other parties as necessary and we got there in the end.
Was this review helpful? Yes
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by 'David & Sian' 4/3/2012
- Branch:
- 7 South Street
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
It seemed like we were never going to get the property due to various legal problems, not helped by having 15 other interested buyers, however the team at Castles stuck with us and supported us throughout the process and we are now the proud owners of a new house... if only they did electrics, plumbing and decorating too!
Was this review helpful? Yes
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by 'Stuart Odam' 3/3/2012
- Branch:
- 7 South Street
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
Brilliant, always informed of everything as soon as we needed to know it. Would definately use them again
Was this review helpful? Yes
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by 'Ian & Zoe Barefoot' 2/3/2012
- Branch:
- 7 South Street
- Services:
- Sales (as a Vendor)
- Staff Member
- Steve Tebbutt
- Experience:
- Would you use the agent again? Yes
We were in the lucky position of only having to sell our house, but I was very sanguine (bearing in mind the apparent state of the market) as to our chances when I first spoke to Steve just before Xmas 2011. He was absolutely certain it would sell, but I thought 'Thats just the agent talking!'. The house went on the market on 3 Jan & Steve pulled a masterstroke by inviting a couple to view who'd placed an offer on a similar house in the same street (but who'd not had a response from the vendor). They viewed on the 6th, made an acceptable offer on the 8th & we completed today, 2nd March . Less than 2 months from advert to completion. Might be a record!. Cheers Steve to you & the team who kept in regular touch on every step of the journey! Shame the rating only goes as high as 'Excellent' - 'Outstanding' would be more applicable.
Was this review helpful? Yes
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by 'Woodbarn' 16/2/2012
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
We received excellent professional advice from Steve relating to the relative advantages/disadvantages of selling or letting our flat (a small ground floor flat in a property containing 6 other flats very close to Farnham town centre). Having decided to hold on ownership of the property and let it, Tracy (initially) followed by Kelly (Tracy went on maternity leave) have given, and are continuing to give, us an extremely high quality of charming, professional and personal attention.
Was this review helpful? Yes
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by 'Sam' 12/2/2012
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
From purchase to letting the property, the service from Castles was excellent!
Was this review helpful? Yes
-
by 'blackbird' 18/1/2012
- Branch:
- 175 Victoria Road
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
We have just completed and are very pleased with the quality and level of service Castles provided, Duncan, Simon and Debbie were friendly, professional, helpful and accomodating.
Having used several estate agents in the area over the past few years and dissapointed with most of them, we would recommend Castles and use them again in future. The "survival" bag was a lovely surprise!Was this review helpful? Yes
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by 'Dr John Riley' 9/1/2012
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
At all times I was most impressed by the strong and patient rapport the team had built with the vendor which ensured a smooth purchase. Key for me was the open, honest, accessible and effective communications from Castles throughout. A nice touch was a completion day goodie bag containing essentials such as tea, coffee, biscuits, some sparkly and even a spare light bulb!
Was this review helpful? Yes
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by 'Christian' 9/1/2012
- Branch:
- 7 South Street
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Just completed on the sale of our house in Farnham...
I have nothing but praise for the friendly service and support that we have received from Castles over the last few months... even when the sale was delayed it seemed that Steve and Donna were constantly keeping me in the loop and would be acting in my best interests throughout...
Having used a few agents in Farnham I would have to say that Castles seem to stand out for their approach to provide the best level of customer care and support... I wont mention who the other were...
We actually bought the same house through Castles in the first place... so it has been good to keep that connection there...
I rarely write these kind of reviews... but I felt it may be helpful for others thinking of going with Castles to read about the positive experiance that we have had with them...
Thanks Steve and Donna... who knows... maybe back in the future to buy another house...
Was this review helpful? Yes
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by 'Mrs MC' 27/12/2011
- Branch:
- 175 Victoria Road
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
Great service, always available to help (Duncan). We arranged the viewing with Simon- he's very patient, always smiling and really helpful. We had viewings with other agents from different agencies but Castles, Simon in particular, are the best.
Would recommend to use them.Was this review helpful? Yes
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by 'Mr & Mrs Buttery' 25/12/2011
- Branch:
- 175 Victoria Road
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
The best estate agent we have ever used, a very difficult purchase due to lots of issues with the seller but Duncan put himself out to sort issues and keep us informed every step of the way!
Even arrived to give us the keys and a welcome pack and a call recently to see how we were getting on, will be recomending Castles to all of our friends and using them when we move (not for years hopefully though).
Cant recomend this company any more highly!
Was this review helpful? Yes
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by 'Vicky O'Sullivan' 24/12/2011
- Branch:
- 175 Victoria Road
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
We were very pleased with the service we received from Duncan and his team. They were very responsive and were excellent in terms of communication. We were kept informed of each development in the selling process and even when the key agents were away the others would call to keep us up to date. All the staff that we dealt with were helpful and friendly.
Was this review helpful? Yes
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by 'Jenni Moore' 22/12/2011
- Branch:
- 175 Victoria Road
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Competitive rates, Good market knowledge. I was satisfied with how the Sale of my house was conducted.
I would recommend Castles and their Services.Was this review helpful? Yes
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by 'Mrs T' 22/12/2011
- Branch:
- 175 Victoria Road
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
I found Castles to be very efficient and helpful keeping me informed throughout the process.
Great customer service. I would not hesitate to recommend Castles to friends and family.Was this review helpful? Yes
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by 'Cassy' 21/12/2011
- Branch:
- 175 Victoria Road
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
A savvy and personalised service with an excellent knowledge of the property market and property marketing, Castles provided the most accurate valuation and great images for the sale of our property. Their work with progressing the sale was really spot on and I would definitely recommend them, they agency has a good balance of resources for people looking a wide marketing reach and genuine service.
Was this review helpful? Yes
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by 'G Powell' 2/12/2011
- Branch:
- 7 South Street
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
Castles were friendly and helpful: however I felt they were not overly concerned and there was very little follow up. I had to pursue matters and drive them for answers. They may need a further agent in their office to provide exceptional service.
Was this review helpful? Yes
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by 'Samantha George' 16/11/2011
- Branch:
- 7 South Street
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Very good estate agent, very friendly approach. Convenient location in farnham. Our flat sold in just a few hours!! Steve and Rhys are excellent and very helpful. A* !
Was this review helpful? Yes
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by 'Rob Dickinson' 11/11/2011
- Branch:
- 7 South Street
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Castles must be the best agents in the area. They are friendly and professional to deal with, straightforward and clear in their advice and publications. When things go wrong (as seems inevitable) they were there to help, advise and arrange things. I felt supported and guided all the way through. Just what you need.
Was this review helpful? Yes
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by 'Z Locke' 27/10/2011
- Branch:
- 7 South Street
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
Castles are great, very friendly and approachable. I loved the welcome pack, my son especially enjoyed the sweets! Rhys was very easy to deal with and was informative when viewing a property. They were a pleasure to deal with.
Was this review helpful? Yes
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by 'Simon' 25/10/2011
- Branch:
- 7 South Street
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
I was very pleased with the service I received from Castles, they were very proactive and patience especially under difficult circumstances and pushed my sale through in doube quick time which is what they needed, they both listend and acted promptly and I would reccommend using them!
Was this review helpful? Yes
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by 'Mr R.Jones' 24/10/2011
- Branch:
- 7 South Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Having used Castles to find new tenants for my property I was really pleased with the quality and level of service they provided.
With my previous tenants, I had employed another well known letting agent based in Farnham, and the two companies are incomparable - What a refreshing change it made using Castles, a really well organised, and well run lettings department.Was this review helpful? Yes
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by 'C Woods' 21/10/2011
- Branch:
- 7 South Street
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
II found all the staff at Castles in Farnham to be very professional and friendly. They were brilliant from the moment I first walked in their door to put my flat on the market. They provided lots of contact and feedback and good advice. I would without a doubt recommend Castles to anyone as the best estate agent to use for selling a property...
Was this review helpful? Yes
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by 'Mrs E' 12/10/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Very impressed. They gave straightforward advice regarding pricing, were responsive and quick and found me a tenant in record time - no void between old and new tenant. Easily the best agent I've used in this area.
Was this review helpful? Yes
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by 'Andy Thomson' 7/10/2011
- Branch:
- 175 Victoria Road
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
I'm glad the people we were buying off chose to use Castles as their estate agent. Buying a property through these agents was actually an enjoyable process. They were very helpful and accommodating which was especially important as we were first time buyers. They were also actively involved during the legal process which surprised me. They kept me regularly up-to-date by phone and email. I had the pleasure of dealing with Duncan and Simon who were both very professional and helpful. When we move up the ladder we'll definitely be using Castles and will be recommending them to our friends and family.
They also gave us a little hamper as a moving in present which I thought was a nice touch.
These guys give estate agents a good name!
Was this review helpful? Yes
 as to our chances when I first spoke to Steve just before Xmas 2011. He was absolutely certain it would sell, but I thought 'Thats just the agent talking!'. The house went on the market on 3 Jan & Steve pulled a masterstroke by inviting a couple to view who'd placed an offer on a similar house in the same street (but who'd not had a response from the vendor). They viewed on the 6th, made an acceptable offer on the 8th & we completed today, 2nd March . Less than 2 months from advert to completion. Might be a record!. Cheers Steve to you & the team who kept in regular touch on every step of the journey! Shame the rating only goes as high as 'Excellent' - 'Outstanding' would be more applicable./&display=popup&link=http://www.allagents.co.uk/review/20084/&redirect_uri=http://www.allagents.co.uk/review/20084/ "Share on your Facebook Wall"){kind=logo}
. Having decided to hold on ownership of the property and let it, Tracy (initially) followed by Kelly (Tracy went on maternity leave) have given, and are continuing to give, us an extremely high quality of charming, professional and personal attention./&display=popup&link=http://www.allagents.co.uk/review/19189/&redirect_uri=http://www.allagents.co.uk/review/19189/ "Share on your Facebook Wall"){kind=logo}
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=We have just completed and are very pleased with the quality and level of service Castles provided, Duncan, Simon and Debbie were friendly, professional, helpful and accomodating.
Having used several estate agents in the area over the past few years and dissapointed with most of them, we would recommend Castles and use them again in future. The "survival" bag was a lovely surprise!/&display=popup&link=http://www.allagents.co.uk/review/17707/&redirect_uri=http://www.allagents.co.uk/review/17707/ "Share on your Facebook Wall"){kind=logo}
. We arranged the viewing with Simon- he's very patient, always smiling and really helpful. We had viewings with other agents from different agencies but Castles, Simon in particular, are the best.
Would recommend to use them./&display=popup&link=http://www.allagents.co.uk/review/16915/&redirect_uri=http://www.allagents.co.uk/review/16915/ "Share on your Facebook Wall"){kind=logo}
.
Cant recomend this company any more highly!/&display=popup&link=http://www.allagents.co.uk/review/16878/&redirect_uri=http://www.allagents.co.uk/review/16878/ "Share on your Facebook Wall"){kind=logo}
 they were there to help, advise and arrange things. I felt supported and guided all the way through. Just what you need./&display=popup&link=http://www.allagents.co.uk/review/15195/&redirect_uri=http://www.allagents.co.uk/review/15195/ "Share on your Facebook Wall"){kind=logo}
