Carsons

Customer Reviews

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1. 

   A 5-star review by 'Steve B' 8/2/2012

   Branch:

   173 Wokingham Road Earley

   Services:

   Sales (Prospective customer)

   Staff Member

   Wayne Woods

   Staff Member

   Farnborough Farnborough

   Experience:

   Would you use the agent again? Yes

   Wayne valued my house and was very professional, and helpful. Unfortunately due to a change in family circumstances I could not go ahead and sell. I will use Wayne when I can sell.

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2. 

   A 5-star review by 'Debbie' 8/2/2012

   Branch:

   173 Wokingham Road Earley

   Services:

   Sales (as a Vendor)

   Staff Member

   Wayne Woods

   Experience:

   Would you use the agent again? Yes

   Selling your house through tough times is hard but Carsons walked me through every possible outcome and not only where they agents also became friends both Wayne & Andrew where both professional but also understanding. I would reccomend them to anyone thats needs an agent to do what they say they are going to do . Thanks to you both the whole process was less painfull. I had a shared property and selling through a management company is something I would never do again and even when the chips were down I was kept to keep going because of Waynes can do attitude.

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3. 

   A 5-star review by 'Mr James Taylor' 18/1/2012

   Branch:

   98 School Road Tilehurst

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   Moving house is probably the most worrying time in your life but the friendly professional staff at Carsons could not do enough for me and alleviated all my worries with their outstanding knowledge and positive approach.
   with such hard times within the property market I was concerned that it would take an age to sell my house but Debbie Walton pulled out all the stops and within the first week we had 4 viewings resulting with my house being sold within 8 weeks.

   The expertise of Debbie and her fellow colleagues at Carsons is second to none and I would highly recommend them to anyone buying or selling in Reading.

   Thank you Carsons for taking all the stress out of moving…..A very happy customer.

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4. 

   A 5-star review by 'Sue' 12/1/2012

   Branch:

   3 Fairholme Parade

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   At the outset of our dealing with the local branch of Carsons, the manager impressed us with his detailed knowledge of the area, the particular benefits of our property relative to the market and his awareness of the relative benefits or limitations of different marketing strategies. His pricing of the property was realistic and not inflated to gain the business. He gave us sound advice as to the timing of the marketing and what we could or should do to the property to increase the chances of a sale. At all times, all members of staff were courteous and professional in their dealings with us and always communicated with us proactively. Despite quickly receiving and accepting an offer, market conditions resulted in the sale falling through. Carsons quickly got back on the case and proactively marketed the property again. They consistently offered us sound advice, ensuring that our interests, as vendors, were protected. I was extremely happy with the service offered and found it easy to work with the team to achieve a completed sale.

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5. 

   A 5-star review by 'Gill Rudland' 11/1/2012

   Branch:

   45 High Street

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   I found the staff at Carsons office in Hook to be very helpful and professional in all my dealings with them. I would thoroughly recommend them.Station road

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6. 

   A 4-star review by 'Jane W' 9/1/2012

   Branch:

   3 Fairholme Parade

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   Gavin Myers gave us excellent advice regarding the price at which I should market the property and as a result it sold for £65,000 more than the valuation given to us by a more local agent. The case that he made for the market value at our valuation meeting gave me the confidence to proceed with the sale at the higher valuation figure. Carsons also recommended a solicitor to who would work quickly towards completion and this was achieved within 6 weeks. The only comment I would make is that I would have liked regular updates rather than having to take the initiative myself. This may have been due to the fact that the sale was going smoothly but regular updates would have provided reassurance and a better level of customer service.

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7. 

   A 5-star review by 'Stuart Shepherd' 8/1/2012

   Branch:

   98 School Road Tilehurst

   Services:

   Sales (as a Buyer)

   Experience:

   Would you use the agent again? Yes

   Excellent service throughout. Debbie Walton was the perfect agent. Nothing was too much trouble. Always keeping us informed at all times with the progression of the purchase.
   Will recommend to friends and will us again in the future if needed.
   Thanks again for the great service.
   Stuart Shepherd

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8. 

   A 5-star review by 'Guz' 7/1/2012

   Branch:

   3 Fairholme Parade

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   A big thank you to Gavin, Debbie, James and all the team at Carsons Hook for their hard work in the sale of our property. Throughout the process they kept us up to date with what was happening, offering us guidance and support from start to finish. In what are difficult times, they provided a very positive and friendly service. They also handled all the viewings and subsequent negotiations in a very professional manner. Highly recommended.

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9. 

   A 5-star review by 'Dave' 20/12/2011

   Branch:

   98 School Road Tilehurst

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   Paul & Debbie looked after the sale of the property from start to finish in a very professional and efficient manner. They handled all the viewings and subsequent negotiations. Well done .

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10. 

    A 5-star review by 'Peter B' 19/12/2011

    Branch:

    The Old Dairy High Street Hartley Wintney

    Services:

    Sales (Prospective customer)

    Experience:

    Would you use the agent again? Yes

    Great advice and result!

    They told me to have an open house to get best money and we had 12 viewers turned up to the open house. We got 3 offers and 1 of the offers was the asking price!

    Really happy with them and sale going through very smoothly!

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1. 

   A 1-star review by 'Vikki' 26/5/2011

   Branch:

   4 Charles Square

   Services:

   Sales (as a Buyer)

   Experience:

   Would you use the agent again? No

   My husband used them to sell a property in August 2010, all fine sale went through well, fees taken before money was sent to us from solicitors, today I have had bailiffs at my house, CCJs against both of us even though I was nothing to do with the house as they decided they gave the wrong figure to the solicitors and they kindly sent all court information to the property they sold for us even though they have our new address and my husbands mobile number! We will see what the M.D has to say when he checks his emails in the morning! Very unhappy, upset and scared! Would never recommend them!

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2. 

   A 5-star review by 'Bhupinder' 15/10/2010

   Branch:

   173 Wokingham Road Earley

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   I recently sold my house through a very hard working team at Carson's Earley. Both Alun and Tan been excellent ambassadors for their agency, they have provided excellent support throughout the sale period, keeping me up to date with all issues, returning calls when they said they would do. I would have no hesitation in recommending them to anybody who wants to use their professional services.

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3. 

   A 5-star review by 'Simon' 5/10/2010

   Branch:

   173 Wokingham Road Earley

   Services:

   Sales (as a Buyer)

   Experience:

   Would you use the agent again? Yes

   
   
   
   
   User 'Simon' rated Carsons but did not write a review.

4. 

   A 5-star review by 'Mrs B' 4/10/2010

   Branch:

   173 Wokingham Road Earley

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   Just a line to praise Carsons of Earley, Reading, who sold our house within a few weeks; found an ideal buyer and they were all extremely helpful, polite and gave us every guidance possible. Bravo!

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5. 

   A 5-star review by 'Mark' 4/7/2010

   Branch:

   173 Wokingham Road Earley

   Services:

   Sales (as a Buyer)

   Experience:

   Would you use the agent again? Yes

   Can be relied on for good and friendly service at all times. Two happy customers, thank you.

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6. 

   A 5-star review by 'Semmy' 1/6/2010

   Branch:

   38 Market Place

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   "I have just recently sold my property, with Carsons Earley, and they made the whole experience as easy as possible"
   
   This is just a note to send you all at Carson my sincere thanks for your excellent service over the sale of Mays Lane, the whole team at Carsons, have been a pleasure to deal with, you have all worked hard in difficult circumstances and still managed to get a good result. I will definitely recommend you to others!

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7. 

   A 5-star review by 'Happyhousesale' 26/5/2010

   Branch:

   173 Wokingham Road Earley

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   I cannot praise Carsons, Earley enough. They are highly professional, friendly and thorough. Of the 5 estate agents who valued the property, Carsons were the only ones which I felt completely comfortable with. They were straight forward, explained things appropriately (I wanted to tell some others that I actually did have a brain), and assured me of their full attention. This is what I've had from the start.

   They sold our house in three days for just under the highest valuation we got, and substantially more than Romans, Whitenights, Parkers and Roger Platt quoted for their top end figure.

   Throughout, the team have been thorough, keeping me up to date with our sale, and our purchase.
   If you want professional viewings with peace of mind that they sell your house for what it's worth, then use this team.

   I'm already recommending them to other people.

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8. 

   A 1-star review by 'carol' 30/12/2009

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   The agency is so much in the festive mood that it has no considerations for the tenants who want to rent a house and it could be really urgent for the people to move in the property... My personal experince - we had booked an appartment with them and even after long 10 days they have taken no initatives... Thats after alll checks they are just holding the property... In fact it has been very disturbing for me and my family. And I'll never take their services of this firm plus I will never recomnd it to my friends either. A request to all the other tenanats - plz dont fall prey to them again.

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9. 

   A 1-star review by 'Michaelina' 15/12/2009

   Services:

   Sales (Prospective customer)

   Experience:

   Would you use the agent again? No

   My boyfriend and I bought a property through Carsons only when due to exchange the sellers pulled out. Not the agents fault I know but the whole experience was awful. The salesman who we originally dealt with was lovely and had we dealt with him throughout the process I probably would be writing a whole different comment. However we were passed to the rudest, most abrupt woman in their company. We even asked the manager if we could not deal with her, but still we had a lot of contact with her. Even my solicitor and other agents did not want to deal with her because of her abruptness with them. One agent refused to take her calls!!! I believe in good customer service, and to treat people the way they'd like to be treated themselves, is it really that difficult? If I treated my customers the way she did I would be out of business. Because of this experience I would never use Carsons again and I having spoken to alot of my friends, family and my own customers they wouldn't either!!

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10. 

    A 5-star review by 'razor' 11/6/2009

    Services:

    Sales (as a Vendor)

    Experience:

    Would you use the agent again? No

    Watch out!

    Agreed a 1.4% commission fee with the manager Andrew. Did not tell me that i would have to pay that % on what he decided to value the property at. So having sold my property for considerably less i still have to pay as if they sold my home at the original estimated value.

    Watch out for this all you silly enough to use Carsons. I would never recommend them to anybody.

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1. 

   A 1-star review by 'Scot' 23/1/2008

   Services:

   Lettings (Prospective customer)

   Experience:

   Would you use the agent again? No

   I tried to use the Farnham branch to rent yet found the manager a complete nightmare when it came to discussing what I needed and where I needed it to be! Very unhelpful indeed - I ended up going to TLC who were fantastic!

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2. 

   A 5-star review by 'David003' 6/10/2007

   Branch:

   33 Park Street

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   I have been a tenant through Carsons in Camberley for several years and I can not reccomned them enough. During this time I have changed properties to my needs and they can not do enough to help. Any problems always get sorted immediatly and all the girls have always been so helpful and polite. I wouldn't let through anyone else!

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3. 

   A 1-star review by 'Andy' 22/5/2007

   Branch:

   45 High Street

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   The rudest, toffee nosed woman that I have ever dealt with!

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