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Cairds Estate Agents

Agent rating: 4.4 out of 5.0 based on 19 ratings. This website contains 19 user reviews of Cairds Estate Agents.

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Cairds Estate Agents

Description of Cairds Estate Agents is currently unavailable.

Offices / Branches

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  • Agent Details
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This Agent ranked 535 out of 8398 in the UK

Overall Customer Rating

4.42 out of 5.00

  • 16 recommend
  • 3 disapprove

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Customer Reviews

  1. A 1-star review by 'Abigail' 1/3/2011

    Branch:
    3 West Street
    Services:
    Lettings (as a Tenant)
    Experience:
    Would you use the agent again? No

    I endured the worst experience by (regrettably) choosing Cairds in Epsom to help me through the process of renting for the first time - never again.

    Aside from being pushy, disrespectful and incompetent at the start of the process, they falsely accused me as the reason for their actions towards the end.

    After a lengthy process of Cairds employees accusing me of fraud and attempting to take my whole deposit and an extra months' rent from me, an independent adjudicator confirmed the fact that they were wrong and I was right. Consequently, I got my money back from these people.

    All I can say is - get absolutely everything in writing, and be extremely cautious, especially if you're new to dealing with estate agents like I was.

    n.b Their spelling is atrocious. All correspondence arrived with a different spelling of my name, every time. Still haven't decided whether this was pure incompetency or pure disrespect. Either way, that in itself proves what kind of establishment they are.

    Was this review helpful? Yes

     

  2. A 5-star review by 'AC' 4/12/2010

    Branch:
    3 West Street
    Services:
    Sales (Prospective customer)
    Experience:
    Would you use the agent again? Yes

    I have Cairds a very professional estate agent to work with, particularly Len Taylor. He was extremely helpful and informative. He listened to what we need and sort to meet those things. I would definitely look to find a house through Len in the future.

    Was this review helpful? Yes

     

  3. A 1-star review by 'bebek' 2/12/2010

    Branch:
    3 West Street
    Services:
    Lettings (Prospective customer)
    Experience:
    Would you use the agent again? No

    Began rental process, few odd mishaps made me wary, spoke to a friend who'd used them before and heard bad things. Thought better of it and tried a different agency! Be careful.

    Was this review helpful? Yes

     

  4. A 2-star review by 'NikolaiTesla' 25/10/2010

    Services:
    Sales (as a Vendor)
    Experience:
    Would you use the agent again? No

    Incompetent and unprofessional - only interested in their commission.

    Was this review helpful? Yes

     

  5. A 5-star review by 'Roberts' 3/9/2010

    Branch:
    35 The Street
    Services:
    Sales (as a Buyer)
    Experience:
    Would you use the agent again? Yes

    Extremely professional and efficient service.

    Was this review helpful? Yes

     

  6. A 5-star review by 'benh' 21/7/2010

    Branch:
    35 The Street
    Services:
    Sales (as a Buyer)
    Experience:
    Would you use the agent again? Yes

    From start to finish, we found dealing with Cairds a pleasure. We mostly dealt with Maria who was always polite, professional and friendly. Any issues arising were dealt with swiftly, even if they were not really within the remit of an estate agent.

    In an industry which doesn't have the greatest reputation, we found Cairds to be a breath of fresh air!

    Was this review helpful? Yes

     

  7. A 5-star review by 'Tony Stockhausen' 14/7/2010

    Branch:
    35 The Street
    Services:
    Sales (as a Buyer)
    Experience:
    Would you use the agent again? Yes

    Excellent service throughout. Maria and her princple were very helpful.

    Was this review helpful? Yes

     

  8. A 5-star review by 'Tectonics' 5/7/2010

    Branch:
    3 West Street
    Services:
    Sales (as a Vendor)
    Experience:
    Would you use the agent again? Yes

    Professional proactive team at Cairds. Extremely helpful through a troublesome sale,especially Sue who looked after the sale...a total professional. Thanks also to Chris and the rest of the team. A highly recommended estate agency.

    Was this review helpful? Yes

     

  9. A 5-star review by 'shaun' 28/6/2010

    Branch:
    3 West Street
    Services:
    Sales (Prospective customer)
    Experience:
    Would you use the agent again? Yes

    Very proactive. Great service, thanks Sue.

    Was this review helpful? Yes

     

  10. A 5-star review by 'Mrs B' 24/6/2010

    Branch:
    35 The Street
    Services:
    Sales (as a Vendor)
    Experience:
    Would you use the agent again? Yes

    From the start a very professional team, excellent communications. Paul made our listing stand out with great photos of house, Maria was very proactive in chasing up progress with solicitors etc.Refreshing approach - would highly recommend.

    Was this review helpful? Yes

     


 
  1. A 5-star review by 'Lawrie' 20/6/2010

    Branch:
    3 West Street
    Services:
    Sales (as a Vendor)
    Experience:
    Would you use the agent again? Yes

    Cairds are the best agent in Epsom by miles. Simon was spot on with his valuation and advice, and Sue Boardman is without doubt the best negotiator in the area. Her follow up which is so important is a1, especially when as we all know solicitors are probably the least efficient part of the process and have to be led by the nose. Brilliant thanks!!

    Was this review helpful? Yes

     

  2. A 5-star review by 'Leon' 28/5/2010

    Branch:
    3 West Street
    Services:
    Sales (as a Vendor)
    Experience:
    Would you use the agent again? Yes

    We recently used Cairds (Epsom) in connection with selling our property and we have found them to be excellent. A vast improvement on the last agent we used (not naming any names).

    Highly recommeded!

    Was this review helpful? Yes

     

  3. A 5-star review by 'Stephen' 10/5/2010

    Branch:
    35 The Street
    Services:
    Sales (Prospective customer)
    Experience:
    Would you use the agent again? Yes

    Brilliant service... Marai and Louise have been outstanding in their help.

    Was this review helpful? Yes

     

  4. A 5-star review by 'PC' 7/5/2010

    Branch:
    35 The Street
    Services:
    Sales (as a Vendor)
    Experience:
    Would you use the agent again? Yes

    Very efficient, dynamic and delivered what they promised. All staff highly committed.

    Was this review helpful? Yes

     

  5. A 5-star review by 'Jodilynne' 29/4/2010

    Branch:
    35 The Street
    Services:
    Sales (as a Vendor)
    Experience:
    Would you use the agent again? Yes

    We would not hesitate in recommending Cairds Ashtead. They recently sold our property and provided a friendly yet professional service which made us feel like truely valued clients. Everybody in the office made an effort to know who we were so whenever we contacted them we had someone to talk to. We have sold property in the past and have found it frustrating keeping the estate agents in touch, however it was the complete opposite with Cairds, they kept in frequent contact and always kept us up to date. Ten out of ten!

    Was this review helpful? Yes

     

  6. A 5-star review by 'T' 29/4/2010

    Branch:
    35 The Street
    Services:
    Sales (as a Vendor)
    Experience:
    Would you use the agent again? Yes

    Extremely professional and friendly service received from the minute I walked into the office as a prospective seller/buyer. They really go the extra mile and are a pleasure to deal with. Would thoroughly recommend to anyone thinking about selling their house.

    Was this review helpful? Yes

     

  7. A 5-star review by 'Adam' 26/4/2010

    Branch:
    35 The Street
    Services:
    Sales (as a Buyer)
    Experience:
    Would you use the agent again? Yes

    I am buying a property through Cairds and have found them to be professional and friendly. They will always keep you updated with any news.They definitely are worth a 5 star rating of excellent!

    Was this review helpful? Yes

     

  8. A 5-star review by '3452' 7/4/2010

    Branch:
    35 The Street
    Services:
    Sales (as a Vendor)
    Experience:
    Would you use the agent again? Yes

    I have found Cairds to br very efficient. They also kept
    me updated at all times and kept a feedback going with all the latest details, progress etc.

    Was this review helpful? Yes

     

  9. A 5-star review by 'Lynn' 7/4/2010

    Branch:
    35 The Street
    Services:
    Sales (as a Vendor)
    Experience:
    Would you use the agent again? Yes

    We have moved a fair few times over the years. Without question, Cairds of Ashtead and their staff have been the most efficient, helpful and dedicated, not to say extremely professional, in selling our home for us. They far outrank any other experience we have had. Their desire and zeal to get the job done meant that, using their selling technique of '

    Was this review helpful? Yes

     

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Agent Details for Cairds Estate Agents


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Review Statistics for Cairds Estate Agents


Review Summary
 
Total Reviews:
19
Total Ratings:
19
First Review :
07/04/2010
Latest Review:
16/10/2011

 

Overall Review Performance
 
Recommend :
16
Disapprove :
3

 

Individual Services Review Performance
 
From Landlords From Tenants From Vendors From Buyers
 
Recommend:0 Recommend:0 Recommend:9 Recommend:4
Disapprove:0 Disapprove:1 Disapprove:1 Disapprove:0

 
Surveys Conveyancing Lettings (Prospect) Sales (Prospect)
 
Recommend:0 Recommend:0 Recommend:0 Recommend:3
Disapprove:0 Disapprove:0 Disapprove:1 Disapprove:0

 
They manage our building They are our factor They manage our estate
 
Recommend:0 Recommend:0 Recommend:0
Disapprove:0 Disapprove:0 Disapprove:0

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Complaints Procedure

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