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    Rebekka Storey
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5 Star Review
Feb 10,2016
Minithumbup
By:
Feb 10,2016
0 people found
this helpful
BJB have rented my house out for the last 6 months and I would definitely recommend them if you are a landlord looking for a good agent. Aimee and the team have been really helpful over over the last six months as our tenants have been somewhat demanding. The information given by Phil at the initial visit and then from Aimee has been invaluable. Thank you, Aimee, Phil and the rest of the team...
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Comment on agent fees
Happy with the fees
Was this helpful? Yes
5 Star Review
Feb 05,2016
Minithumbup
By:
Feb 05,2016
0 people found
this helpful
BJB have been managing the letting of my property for 4 years and I've only just found this site to leave a review. From the first visit Aimee and her team have done a fantastic job and found me a wonderful tenant. The whole process of becoming a first time landlord was made very easy with Aimee's extensive knowledge and advice. Thank you to Aimee and her team :-)...
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Comment on agent fees
Very happy with the fee structure. As with everything, you get what you pay for.
Was this helpful? Yes
5 Star Review
Feb 05,2016
Minithumbup
By:
Feb 05,2016
0 people found
this helpful
Rebekka has been fantastic and really helpful from the branch in Crewe. Rebekka should be praised for your hard word....
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5 Star Review
Feb 05,2016
Minithumbup
By:
Feb 05,2016
0 people found
this helpful
I purchased through John Bee and apart from a slight problem with the tenancy agreement it was a smooth process, special mention for Louise Wilson, really professional....
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Comment on agent fees
What I expected
Was this helpful? Yes
1 Star Review
Nov 14,2015
Minithumbdown
By:
Nov 14,2015
5 people found
this helpful
We used Butters John Bee (Bjb) to sell a property but found we always had to contact them for updates etc. and any of their 'promised call-backs' very rarely matured. After much complaining, I escalated to Steve Dourish (Sales Director) - who promised to investigate and get back to me. Guess what - he put the 'problem' back with the offending office to progress and didn't have the decency or professionalism to update me regarding his action. After a couple of days, problems with the Bjb office...
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What agent could do to change your mind?
If I was a Manager in Bjb, I would be ashamed of charging my customer the full Agent's fee price for providing such a shoddy unprofessional service.
Comment on agent fees
If I was a Manager in Bjb, I would be ashamed of charging my customer the full Agent's fee price for providing such a shoddy unprofessional service.
Was this helpful? Yes
1 Star Review
Oct 12,2015
Minithumbdown
By:
Oct 12,2015
1 people found
this helpful
Shockingly bad and a waste of money. Every single interaction was a disappointment - fees weren't spelt out properly at the outset leading to unexpected charges, emails were ignored, promised call backs didn't happen and they consistently failed at even the most basic things like setting out of office emails when someone leaves the company, providing updates on quotes, handing over work to a colleague when going on holiday or updating a contract before sending it out when they were told several ...
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What agent could do to change your mind?
Fees were not spelt out clearly enough. It was not clear that the quoted fees did not include VAT. We didnรขโ‚ฌโ„ขt even know about the charge for an inventory check until it was taken out of the 1st months rent.
Comment on agent fees
Fees were not spelt out clearly enough. It was not clear that the quoted fees did not include VAT. We didnรขโ‚ฌโ„ขt even know about the charge for an inventory check until it was taken out of the 1st months rent.
Was this helpful? Yes
1 Star Review
Oct 01,2015
Minithumbdown
By:
Oct 01,2015
2 people found
this helpful
My experience with this company was an absolute nightmare initially they seemed like sheer professionals, very personable, glossy brochures etc However I decided to increase my monthly rent on my property to the total dislike of one of their lettings staff, you would of thought that she was the owner of the property, putting up objections when it was absolutely none of her business, it was only let at a lower price as construction work was being carried out at the rear of the property. Then wh...
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What agent could do to change your mind?
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1 Star Review
Aug 12,2015
Minithumbdown
By:
Aug 12,2015
2 people found
this helpful
Looking for a family home to rent long term in Sandbach. Went to view a detached house, looking great...until we went into the garden. HUGE Koi carp pond that was waist height possibly 20ft x 15ft wide and very deep. Took over almost a third of the garden. No mention of it at all in details, not on pictures of garden (smallpond was mentioned). Poor communication, never returned calls or emails, had to chase over and over again. Owner was a lovely chap and also had house up for sale. Felt very...
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What agent could do to change your mind?
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1 Star Review
May 21,2015
Minithumbdown
By:
May 21,2015
4 people found
this helpful
The worst I have come across in a very long time. Having made an offer on a property they subsequently started to send me other options to buy. That is the most disloyal and dirty trick I have seen and shows a complete disregard of client loyalty. Just getting to see a property on their books was hard enough, as if I was doing them a favour. I would avoid this agent at all costs either buying or selling....
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What agent could do to change your mind?
Nothing, will not go anywhere near them.
Was this helpful? Yes
1 Star Review
Apr 16,2015
Minithumbdown
By:
Apr 16,2015
2 people found
this helpful
Quite possibly the worst letting agent I've ever had to deal with. Their communication skills are awful, quite often when you call you can't get through to who you want to speak to and after leaving messages for days you are lucky if you get an email response, which is ridiculous. If I call, it's because I want to speak to you. They don't seem to understand that they are there to provide a service. When you do get to speak to someone they are usually massively unhelpful and sometimes rude, o...
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What agent could do to change your mind?
Was this helpful? Yes
1 Star Review
Jan 22,2015
Minithumbdown
By:
Jan 22,2015
2 people found
this helpful
Basic communication was exceptionally poor. Member of staff on holiday for a week, resulting in nothing being done for that week, but not being told this. Frustration at staff lack of commitment to ask simple questions or communicate with customers. Overlooking basic tasks, resulting in myself, the customer wasting ยฃ340 on financial checks to a company that hasn't got a clue what they are supposed to be doing. Overall, I am more than disappointed, like many others with the same experience, I am...
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What agent could do to change your mind?
Get another job, probably in a supermarket warehouse, away from people.
Comment on agent fees
See above, under Daylight Robbery!!
Was this helpful? Yes
1 Star Review
Dec 01,2014
Minithumbdown
By:
Dec 01,2014
2 people found
this helpful
Booked a viewing of a property today (Friday 28th November 2015) at 13.45. We waited outside the property for the agent to arrive and let us in for a viewing. We waited 5 minutes before calling the Longton office to see where they were. BJB office staff said they had made a mistake with the time and they had it down for 13.30. The agent had been and gone, and despite the office literally being 6 minutes away (checked that on google maps).... They refused to come out for the viewing! They said ...
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What agent could do to change your mind?
Turn up and actually care!
Was this helpful? Yes
1 Star Review
Aug 22,2014
Minithumbdown
By:
Aug 22,2014
3 people found
this helpful
I was called as the purchaser of a property for access of the property I was purchasing???!!!??!! BJB had assured my mortgage agent the valuation had been carried out and called me a week later for access to the property I was trying to buy. BJB alleged that they had called the vendors agent to gain access the property and claimed that the agent said they hadn't got a key - I called and could get a key, my mortgage agent called and could get a key but the 'professional' valuation company coul...
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What agent could do to change your mind?
Comment on agent fees
Valuation fee paid for a mortgage to the mortgage company.
Was this helpful? Yes
1 Star Review
Oct 23,2012
Minithumbdown
By:
Oct 23,2012
6 people found
this helpful
The levels of service with this company was appalling. There was no notice as to when viewing were to take place as we asked for 24 hours notice, we live in the property so needed to tidy up plus I work nights. There was never any feedback. The only times we had contact with this joke of a company was when we rang them. The staff couldnt careless, never apologised and lied about contacting us. If someone cancelled a viewing we were not told. We understand that people cancel so a 2 mi...
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What agent could do to change your mind?
The levels of service with this company was appalling. There was no notice as to when viewing were to take place as we asked for 24 hours notice, we live in the property so needed to tidy up plus I work nights. There was never any feedback. The only times we had contact with this joke of a company was when we rang them. The staff couldnt careless, never apologised and lied about contacting us. If someone cancelled a viewing we were not told. We understand that people cancel so a 2 minute phone call would have been nice. I would not recommend this company to anyone despite what the very good salesman says.
Was this helpful? Yes
5 Star Review
Mar 01,2012
Minithumbup
By:
Mar 01,2012
0 people found
this helpful
As a prospective buyer looking in an area new to me I especially valued the professionalism of the staff of the Nantwich branch of Butters John Bee, and their invaluable help in finding the area and the property that best suited my requirements. They were invariably friendly and hugely supportive, giving me confidence throughout my search and beyond. The property details they sent to me via email were carefully selected, and the details themselves were always clear and literate (other agents ple...
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By: ThinkCarefully
Jan 20, 2013
I have always found BJB sales/estate agent staff most pleasant, professional and productive. 5 stars. However, I share the views of former BJB tenants here. Unprofessional and unpleasant. Whether you are a landlord or tenant, choose someone else. BJB lettings 1 star.....
5 Star Review
Jul 09,2010
Minithumbup
By:
Jul 09,2010
0 people found
this helpful
A professional agent, that actually knew what they were talking about. I had no problems with communication, and could have not asked for better ! ...
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1 Star Review
Oct 08,2009
Minithumbdown
By:
Oct 08,2009
8 people found
this helpful
Here is a copy of a letter I sent to a local newspaper reporting on BJB... I would like to express my dissatisfaction with a prominent local estate agency in Stoke on Trent. I want to share my experiences with the BBC as I feel many other residents of Stoke on Trent may have had similar poor experiences which you may or may not be aware of. On the 20th August 2008 I was served an eviction order from the county bailiffs as the landlord of my rented property had failed to keep payments. I h...
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Was this helpful? Yes
By: sjc
Mar 23, 2010
That is ridiculous how can they keep your deposit for rents owed - you did not owe any rent as you had been evicted through no fault of your own. Take legal advice (might be free on your home insurance policy) you have been wronged and are owed that deposit money.....
1 Star Review
Sep 04,2007
Minithumbdown
By:
Sep 04,2007
7 people found
this helpful
They seem to consider the client an encumberance and you only communicate with him when you are submitting accounts for fees....
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Was this helpful? Yes

About us



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
4 4 1 2 0 1 1 0 0 5

Job vacancies

Please see a list of jobs available

Review Statistics for Foxtons

Valuation and Fee Performance
71 % customers were satisfied with agent's fees 87 % accuracy of agent's valuations

Sales and lettings value statistics
Price range of properties sold by the agent Price range of properties rented by the agent
 
Minimum:83000 Minimum:275
Maximum:2370000 Maximum:12013

Review Summary

 
Total Reviews:764
Total Ratings:770
First Review:24/04/2007
Latest Review:30/04/2015
Overall Review Performance
 
Recommend:518
Disapprove:252
Satisfaction:68 %

 

Individual Services Review Performance
 
From Landlords From Tenants From Vendors From Buyers
 
Recommend:45 Recommend:166 Recommend:190 Recommend:78
Disapprove:38 Disapprove:137 Disapprove:14 Disapprove:5
Satisfaction:55 % Satisfaction:55 % Satisfaction:94 % Satisfaction:94 %

 
Surveys Conveyancing Lettings (Prospect) Sales (Prospect)
 
Recommend:0 Recommend:0 Recommend:21 Recommend:13
Disapprove:0 Disapprove:1 Disapprove:23 Disapprove:30
Satisfaction:- Satisfaction:0 % Satisfaction:48 % Satisfaction:31 %

 
They manage our building They are our factor They manage our estate
 
Recommend:0 Recommend:0 Recommend:0
Disapprove:2 Disapprove:0 Disapprove:0
Satisfaction:0 % Satisfaction:- Satisfaction:-

Agent Fees

Created at 1:00 AM 01/01/1970. Last updated at 1:00 AM 01/01/1970 by


Complaints Procedure

No procedure available.

Awards won by Butters John Bee

allAgents gold medal
allAgents gold medal
allAgents gold medal

Individual Branch Awards

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Alsager
1 Crewe Road, Stoke on Trent ST7 2EW
(0)
Cannock
23 Market Place, Cannock WS11 1BS
(0)
Head Office
Lake View, Festival Way, Stoke on Trent ST1 5BJ
(3)
show all branches (13)
Kidsgrove
14 Heathcote Street, Stoke on Trent ST7 4AA
(0)
Newcastle
36 High Street, Newcastle ST5 1QL
(0)
Northwich
52 High Street, Northwich CW9 5BE
(1)
Office 1
75 The Strand, Longton, Stoke on Trent ST3 2NS
(2)
Office 1
80 Darlington Street, Wolverhampton WV1 4JD
(0)
Office 2
19 The Square, Crewe CW11 1AT
(4)
Office 3
49 Picadilly, Stoke on Trent ST1 1HR
(2)
Office 4
Warner Street, Stoke on Trent ST1 3DA
(1)
Stafford
17 Salter Street, Stafford ST16 2JU
(0)
Stone
47 High Street, Stone ST15 8AD
(1)