Bushells
based on 229 ratings. This website contains 229 user reviews of Bushells.
Offices / Branches
- (5)London - Wapping, 7 Wapping High Street, E1W 1LS
- (11)London - Dulwich, 94 Lordship Lane, SE22 8HF
- (36)London - Dulwich, 94 Lordship Lane , SE22 8HF
- (9)London - Battersea, 241 Lavender Hill, SW11 1JW
- (29)London - Balham, 74 Balham High Road, SW12 9AG
- (46)London - Clapham, 5 Clapham Common South Side, SW4 7AA
- (7)London - Fulham, 843 Fulham Road , SW6 5HJ
- (19)London - Fulham, 849 Fulham Road , SW6 5HJ
- (16)London - Acton, 137 High Street Acton, W3 6LY
- (41)London - Hammersmith, 178 King Street, W6 0RA
- View All Branches
- Update Agent details
Filter Reviews
- Sales (as a Vendor)67
- Sales (as a Buyer)37
- Sales (Prospective customer)5
Lettings (as a Landlord)57- Lettings (as a Tenant)59
- Lettings (Prospective customer)2
- Repair/Property Management0
They manage our building0- They are our factor0
- They manage our estate0
They arranged our mortgage0- Re-Mortgages (Prospective Customer)0
- Mortgages (Prospective Customer)0
Surveys0- Conveyancing0
Agent Information
Bushells is one of the most respected London agents with offices across the capital. We are an innovative, professional and regulated company with a 'will do, can do' attitude and a focus on customer service. Directors are hands on and always happy to offer advice. We pride ourselves on our experienced team of managers who know their business and the areas in which the work. Now celebrating our 75th year of trading!
Bushells has not joined our 'transparent agent' scheme yet.
"If only I had known about this site before.." the most common comment we get posted from reviewers that have had a bad experience. So in response, allAgents has introduced the "transparent agent" scheme to help identify agents that are open about independent customer feedback and have nothing to hide. The scheme is FREE to join and as an incentive, allAgents will provide them with FREE LANDLORD & VENDOR ENQUIRES.
Click here and Join the 1000s of Delighted customers that have had success with our recommended agents. If however you do choose to use Bushells, please make them aware of the scheme and ask them to get in touch if they want to become a member. - Learn more about 'Transparent Agents'.
Customer Reviews (Page 1 of 8)
-
by 'Hert1' 14/5/2013
- Branch:
- 5 Clapham Common South Side
- Services:
- Sales (as a Buyer)
- Staff Member
- Luke Parle
- Postcode
- SW2
- Experience:
- Would you use the agent again? Yes
I had a very positive experience with Bushells. Luke promptly responded to all my emails and queries and tried to be flexible with arranging viewings around my work schedule. I have been particulalry impressed that this has continued in the post-completion period - with any miscellanous queries since moving in still being quickly dealt with.
Report Abuse Agent Response & Comments (0) Feature This Review -
by 'Marc' 10/5/2013
- Branch:
- 843 Fulham Road
- Services:
- Lettings (as a Landlord)
- Staff Member
- Sarah Burgess
- Postcode
- SW6
- Experience:
- Would you use the agent again? Yes
Of the three agents I used to market my flat for letting, Bushells overall produced the most serious viewers as opposed to the glassy-eyed residential tourism of one of their competitors. I was staying in the flat beforehand and always received an email or phone query if it was okay to have a viewing. The flat was let within a month or so of listing, at the asking price. I felt the vetting of the eventual tenants and securing of financial guarantees was superior to that of other previous agents. Sarah in particular was professional and prompt with emails, even seeming to respond when her auto-answer indicated she was out of office. The tenancy will commence tomorrow but I feel confident there will be no ructions as I have experienced in the past.
Report Abuse Agent Response & Comments (0) Feature This Review -
1
person found
this helpful.
by 'Malcolm' 10/5/2013
- Branch:
- 5 Clapham Common South Side
- Services:
- Sales (as a Vendor)
- Staff Member
- No staff selected.
- Postcode
- SW2
- Experience:
- Would you use the agent again? Yes
They provided an excellent service, always helpful, courteous and efficient. They kept in close contact throughout, kept me up to date with progress and provided very sensible advice. I would recommend them to others.
Report Abuse Agent Response & Comments (0) Feature This Review -
1
person found
this helpful.
by 'Nick' 8/5/2013
- Branch:
- 5 Clapham Common South Side
- Services:
- Sales (as a Vendor)
- Staff Member
- , Dulwich Dulwich
- Postcode
- SW4
- Experience:
- Would you use the agent again? Yes
Bushell's Clapham handled the sale of my Clapham Common flat. I was very impressed with their friendly and honest manner and promptness in handling the sale. They kept me updated and well informed throughout.
Report Abuse Agent Response & Comments (0) Feature This Review -
1
person found
this helpful.
by 'emma briggs' 7/5/2013
- Branch:
- 5 Clapham Common South Side
- Services:
- Sales (as a Buyer)
- Staff Member
- Luke Parle
- Postcode
- SW4
- Experience:
- Would you use the agent again? Yes
Luke was very helpful through the whole process, he kept us informed at every stage and made the sale very quick and easy. Even after we moved in he has also helped us with a number of things.
Thank you!
Report Abuse Agent Response & Comments (0) Feature This Review -
1
person found
this helpful.
by 'Jo Naughton' 7/5/2013
- Branch:
- 5 Clapham Common South Side
- Services:
- Sales (as a Buyer)
- Staff Member
- Luke Parle
- Postcode
- SE4
- Experience:
- Would you use the agent again? Yes
Luke Parle was excellent in every respect; he was very proactive to help speed up the buying process. He was easy to contact, very polite and an asset to Bushells. He was extremely helpful with all my requests and it seemed that nothing was too much trouble.
I would recommend Bushells purely on the basis of my experience with Luke Parle; I did not have any contact with anyone else.
A very pleasant young man indeed.
Report Abuse Agent Response & Comments (0) Feature This Review -
1
person found
this helpful.
by 'Charli' 1/5/2013
- Branch:
- 5 Clapham Common South Side
- Services:
- Lettings (as a Tenant)
- Staff Member
- Natalie Smith
- Postcode
- SW17
- Experience:
- Would you use the agent again? Yes
Natalie was really helpful with our property search. I first enquired about a flat which was already vacant, considering my move date was a few weeks in the future, I was sceptical about viewing, however Natalie assured me that the Landlord might wait. We saw the property and loved it! And Natalie was very efficient- along with her manager Sean, in getting our first offer agreed! We had asked for a few things to be done to the property and the day before move in Natalie went to the property to check it had been done! Very efficient and very impressed!
Report Abuse Agent Response & Comments (0) Feature This Review -
by 'Graeme Roberts' 30/4/2013
- Branch:
- 94 Lordship Lane
- Services:
- Sales (as a Vendor)
- Staff Member
- Rachel Sweeny, Liz Marshall
- Postcode
- SE15
- Experience:
- Would you use the agent again? Yes
Thanks to the staff at Bushells, selling our house was easy and a pleasure.
Initially, I asked three agents to visit my house for a valuation. Liz Marshall of Bushells was the only one of the three who took an interest in us and our house rather than talk about herself as the other agents did. She gave a good valuation and supported it by providing details of several similar properties that they had recently sold. This gave us great confidence in her and Bushells.
The on-going sales process was headed up by Rachel Sweeney, who was excellent in her communication and her friendly, professional manner. She gave good advice on tips to show the property at its best, and kept us fully informed about prospective buyers. Thanks to their efforts, we sold the house quickly and at a price we were happy with.
All aspects through to completion were handled well and with no stress. After having heard negative comments about other agents, Bushells were a pleasure to deal with. Thank you to Rachel and her colleagues.
Report Abuse Agent Response & Comments (0) Feature This Review -
by 'Anil Shah' 30/4/2013
- Branch:
- No Branch Selected
- Services:
- Lettings (as a Landlord)
- Staff Member
- Katharina Roth
- Postcode
- SW12
- Experience:
- Would you use the agent again? Yes
Katharina is found to be very professional and efficient with her work. She advised in a very clear & to the point with my renewal. She is very pleasant & easy to talk to.
She is clearly an asset to the company.
Report Abuse Agent Response & Comments (0) Feature This Review -
by 'Dale' 30/4/2013
- Branch:
- 178 King Street
- Services:
- Lettings (as a Tenant)
- Staff Member
- Christian walsh
- Postcode
- W12
- Experience:
- Would you use the agent again? Yes
Christian was very helpful from starting to view to moving in. He always replied promptly to email queries and made sure that we had all the information we needed, both when deciding to sign and afterwards. He is also very friendly and enthusiastic.
Report Abuse Agent Response & Comments (0) Feature This Review -
by 'Neil McCarrick' 30/4/2013
- Branch:
- 178 King Street
- Services:
- Lettings (as a Tenant)
- Staff Member
- Christian walsh, Sophie Durkin
- Postcode
- W4
- Experience:
- Would you use the agent again? Yes
All too often if life we read letters of complaint or when someone has a grievance about something.
I just wanted to put something down in writing to say what a pleasure it was dealing with Bushells and indeed Christian and Sophie.
I found both of them to be both helpful, courteous and professional at all times.The whole process was made easy for me and as I am working most of the time this is very welcome. The communication was always there and it would be remiss of me not to say something.
So thanks for everything once again
Report Abuse Agent Response & Comments (0) Feature This Review -
by 'Gill James' 29/4/2013
- Branch:
- 74 Balham High Road
- Services:
- Lettings (as a Landlord)
- Staff Member
- No staff selected.
- Postcode
- SW16
- Experience:
- Would you use the agent again? Yes
My property has always been handled very well in all the time it has been with Bushells. I like the efficiency and the way everything happens smoothly. We are able to maintian a friendly but business- like relationship.
Report Abuse Agent Response & Comments (0) Feature This Review -
by 'Elizabeth Campbell' 26/4/2013
- Branch:
- 94 Lordship Lane
- Services:
- Sales (as a Vendor)
- Staff Member
- No staff selected.
- Postcode
- SE22
- Experience:
- Would you use the agent again? Yes
Bushells provided an excellent service & keprt me well informed at each stage of the selling process.
They were approachable & friendly.
Report Abuse Agent Response & Comments (0) Feature This Review -
by 'Anthony Fegent' 25/4/2013
- Branch:
- 74 Balham High Road
- Services:
- Lettings (as a Landlord)
- Staff Member
- No staff selected.
- Postcode
- SW16
- Experience:
- Would you use the agent again? Yes
The agency reviewed the current monthly rent at the end of the tenancy,renewed another yearly contract and increased the rent which i was very happy with.
Report Abuse Agent Response & Comments (0) Feature This Review -
1
person found
this helpful.
by 'Sue Broadhurst' 25/4/2013
- Branch:
- No Branch Selected
- Services:
- Sales (as a Vendor)
- Staff Member
- No staff selected.
- Postcode
- W3
- Experience:
- Would you use the agent again? Yes
I am selling my property with Bushells in Acton and have now finally exchanged. They have been incredibly supportive and helpful during a very difficult and prolonged period. This particular transaction was made very uncertain and stressful by my vendor's agent (not Bushells). I would be delighted to recommend them to any prospective buyer or seller I cannot recomment them too highly for their professionalism and dedication (unlike my vendor's agent).
Report Abuse Agent Response & Comments (0) Feature This Review -
by 'Dominic Peach' 24/4/2013
- Branch:
- 94 Lordship Lane
- Services:
- Lettings (as a Tenant)
- Staff Member
- Samantha Richardson
- Postcode
- SE22
- Experience:
- Would you use the agent again? Yes
Very friendly, helpful & informative service from Sam. Helped us move the process along quickly despite landlord being away. provided additional information.
Report Abuse Agent Response & Comments (0) Feature This Review -
by 'Mr Lewis' 22/4/2013
- Branch:
- 178 King Street
- Services:
- Lettings (as a Tenant)
- Staff Member
- Christian walsh
- Postcode
- W3
- Experience:
- Would you use the agent again? No
Christian was plesant as a negotiator but unfortunately for me, Bushells continue to use landlords that refuse to repair known / serious issues with the property despite Bushells promising it would get fixed.
Be honest and transparent about bad landlords. Even better, don't do business with bad landlords because it harms your reputation. As a tenant I had to pay money and send references and do credit checks. Do you ask this from your landlords!? Surely they have to be financially able to provide the necassary funds needed for maintaining the property before becoming a landlord on your books.
Report Abuse Agent Response & Comments (0) Feature This Review -
by 'DavidH' 19/4/2013
- Branch:
- 5 Clapham Common South Side
- Services:
- Lettings (as a Landlord)
- Staff Member
- Katharina Roth, Lindsay McSporran
- Postcode
- SW4
- Experience:
- Would you use the agent again? Yes
I have been with Bushells for over a year and their service has been excellent. They are quick to respond, extremely professional and take great care in their work. Highly recommended!
Report Abuse Agent Response & Comments (0) Feature This Review -
1
person found
this helpful.
by 'Mr Bingham' 19/4/2013
- Branch:
- 178 King Street
- Services:
- Sales (as a Vendor)
- Staff Member
- , LONDON LONDON
- Postcode
- W6 0
- Experience:
- Would you use the agent again? Yes
I recently sold a property through Bushells in Hammersmith. Before awarding the instructions I asked 4 local Agents in to value the property and see who would be the best to handle the sale. I chose Bushells largely because I believe they gave the best valuation advice ( which was proven correct as soon as the property was marketed) and because they were the most positive and enthusiastic on the property which had just been renovated. They handled both the marketing and sale process professionally and also helped keep the deal on the rails during the legal process. The sale was completed in just over 2 months from initial marketing and above the guide price. I would both recommend Bushells to someone else and use them again for another property sale.
Report Abuse Agent Response & Comments (0) Feature This Review -
by 'Jacob' 17/4/2013
- Branch:
- 5 Clapham Common South Side
- Services:
- Lettings (as a Landlord)
- Staff Member
- Katharina Roth
- Postcode
- SW2
- Experience:
- Would you use the agent again? Yes
I bought the property with Bushells in order to let, and in both they were very helpful. The reason I came to give this review was that the lettings service was really excellent. I was fortunate to receive professional advice from a courteous and friendly, legally qualified member of the lettings team, which quickly led to full tenancy under terms that both I and the tenants are pleased with.
Report Abuse Agent Response & Comments (0) Feature This Review -
by 'Andy' 16/4/2013
- Branch:
- 178 King Street
- Services:
- Sales (as a Vendor)
- Staff Member
- Stuart Balfre, Alex Jay
- Postcode
- W6
- Experience:
- Would you use the agent again? Yes
Stuart and Alex were friendly and professional. They kept me appraised of progress and kept working through several challenges on both my side and the vendors to ensure we continued through to a successful sale.
Report Abuse Agent Response & Comments (0) Feature This Review -
by 'Guy Beckington' 12/4/2013
- Branch:
- 178 King Street
- Services:
- Lettings (as a Tenant)
- Staff Member
- Rupert , Sophie Durkin
- Postcode
- W6 9
- Experience:
- Would you use the agent again? Yes
My agent Rupert was very polite and courteous on our first meeting.
He seemed bright and cheerful and showed me round the property and was eager and able to answer all my questions.
The whole referencing and contract signing was organised by Sophie who was also very pleasant and effective in helping me complete all the necessary admin documentation. She also provided very good phone support.
Rupert was able to give me good advice on all legal technicalities regarding the Short term tenancy agreement and holding deposit. They both made me feel very much at ease and the whole process was stress free.
I would definitely recommend them to friends or work colleagues.
Report Abuse Agent Response & Comments (0) Feature This Review -
1
person found
this helpful.
by 'Jude' 12/4/2013
- Branch:
- 5 Clapham Common South Side
- Services:
- Property Management
- Staff Member
- Lindsay McSporran
- Postcode
- SW2
- Experience:
- Would you use the agent again? Yes
The service received from Bushells Property Management (especially Lindsay) has been excellent. She has promptly responded to all of my requests and has managed the organising of contractors to fix things & decorate my property brilliantly. She has been particularly helpful in terms of keeping my up to date on quotes, progress and resolution of any issues. Thank you!
Report Abuse Agent Response & Comments (0) Feature This Review -
by 'Franck' 9/4/2013
- Branch:
- 5 Clapham Common South Side
- Services:
- Lettings (as a Tenant)
- Staff Member
- No staff selected.
- Postcode
- SW16
- Experience:
- Would you use the agent again? Yes
The most important when renting is not finding a flat, any agent can do that, it's what happens after.
I've had tenancies with 3 different agencies since I came to the UK, and Bushells has proved far more reliable and professional than the other ones. I've had to contact them twice regarding small repairs in the flat, each time they sent someone within 24 hours, no hidden charges, no questions asked. A pleasure. Some agencies in the same situation will put you through a long interview to find out if they can in any way make you responsible...
The check out was also very straightforward, my deposit was returned quickly enough with no petty haggling.
In summary, no bad surprise in nearly two years with them. They do their job, and they do it fast and well.
Report Abuse Agent Response & Comments (0) Feature This Review -
by 'Andre' 9/4/2013
- Branch:
- 178 King Street
- Services:
- Lettings (as a Tenant)
- Staff Member
- Christian walsh
- Postcode
- W3
- Experience:
- Would you use the agent again? Yes
I'm very satisfied with the help I got from Christian at Bushells.
From the viewing of the apartment to signing the contract went very smooth and the apartment fulfilled all my expectations.
Thanks Christian & Bushells!
Report Abuse Agent Response & Comments (0) Feature This Review -
by 'Fay Eastwood' 9/4/2013
- Branch:
- 849 Fulham Road
- Services:
- Sales (as a Buyer)
- Staff Member
- Matt Tuck
- Postcode
- SW6
- Experience:
- Would you use the agent again? Yes
I found Bushells and Matthew to be very helpful, friendly and efficient. My emails and phone calls were returned promptly and the purchase of the house all went through smoothly. Matthew was also able to assist in recommending professionals to assist in the purchase of the property, which I was especially greatful for as a first time buyer. I was happy with the service provided and would certainly use this agent again.
Report Abuse Agent Response & Comments (0) Feature This Review -
by 'Emily Sell' 8/4/2013
- Branch:
- 94 Lordship Lane
- Services:
- Sales (as a Buyer)
- Staff Member
- Rachel Sweeney, Liz Marshall
- Postcode
- SE22
- Experience:
- Would you use the agent again? Yes
Rachel and Liz were both really helpful throughout the entire purchase process of our house. Liz was very helpful via email and Rachel really went out of her way to help, even going to the property to take measurements for a sofa, after I had lost the first set of measurements I took. They were both a pleasure to deal with.
Report Abuse Agent Response & Comments (0) Feature This Review -
by 'KS' 8/4/2013
- Branch:
- 94 Lordship Lane
- Services:
- Lettings (as a Landlord)
- Staff Member
- Ashley Harris
- Postcode
- SW22
- Experience:
- Would you use the agent again? Yes
We have used this branch of Bushells for many years and have found Ashley and her predecessor, Richard, very efficient and helpful in many ways.
Report Abuse Agent Response & Comments (0) Feature This Review -
by 'Kate' 2/4/2013
- Branch:
- 843 Fulham Road
- Services:
- Lettings (as a Landlord)
- Staff Member
- Sarah Burgess
- Postcode
- SW6
- Experience:
- Would you use the agent again? Yes
As first rime landlords we were impressed with the support Sarah gave from the first time we met her through to when the tenants moved in. All queries were dealt with promptly and pleasantly and we are confident this will be a successful relationship.
Report Abuse Agent Response & Comments (0) Feature This Review -
by 'Rachelle' 1/4/2013
- Branch:
- 178 King Street
- Services:
- Buying agent
- Staff Member
- Asha Lakhani
- Postcode
- W6
- Experience:
- Would you use the agent again? Yes
We have nothing but praise for the support we received when purchasing our property. As first time buyers, we are the first to admit that we really did not have a clue what we were getting ourselves in to!
Asha Lakhani provided excellent advice regarding the house buying process, knew exactly what we were looking for and was constantly available for viewings or any additional support we needed or questions we had. Asha was very honest throughout and really helped us in our decision to purchase.
We would definitely recommend Bushell's and, in particular, Asha to any potential buyers.
Report Abuse Agent Response & Comments (0) Feature This Review




