Bourne Estate Agents (Farnham & Guildford)

Customer Reviews

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1. 

   A 5-star review by 'D Thomas' 3/2/2012

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   We found a home to rent in Surrey through Bourne's, but the landlord pulled out 2 days before because work commitments were going to force her to move back in the property. Bourne's were very apologetic, even though it was outside of their control, and were able to show us suitable equivalent homes the following day (one day before our original move date).

   Thanks to Bourne's, we were able to view an even better property & submit an offer (Thurs, pay the remaining deposit with first month's rent, sign contracts and move in within 24 hours (Fri - the following day!).

   A fantastic effort by Josh Holt and Jon Pepper from Bourne's saved the day, and meant that we did not have to repeat the credit / background checks with another agency. I have dealt with a number of agencies in the past and Bourne's is top of my list.

   A big thank you from both us!

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2. 

   A 5-star review by 'Mike' 2/2/2012

   Branch:

   29 Downing Street

   Services:

   Lettings (as a Landlord)

   Staff Member

   Jon Pepper

   Experience:

   Would you use the agent again? Yes

   Jon Pepper could not have been more helpful. He was able to answer questions that other agents had not a clue about, and was willing to spend a great deal of time with me and with prospective tenants. Bournes achieved a very good rental price, and I would not hesitate to recommend them.

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3. 

   A 5-star review by 'Nikky and Mark Butterfield' 24/1/2012

   Services:

   Sales (as a Buyer)

   Experience:

   Would you use the agent again? Yes

   We were very satisfied with the help and support The Bourne gave us during our recent purchase. Professional and attentive at all times. I would like to give a special mention and thanks to Gemma Miller, Assistant Manager.

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4. 

   A 5-star review by 'Marcus' 20/1/2012

   Branch:

   29 Downing Street

   Services:

   Sales (as a Buyer)

   Experience:

   Would you use the agent again? Yes

   Moving at anytime of your life can be exciting but also stressful especially in the current climate. I haven't moved home in 12 years and couped with the fact of moving to a new area only heighten's one's sensitivity.

   At Bourne estate agents, Mr Josh Holt has been just superb from the start of my house search offering unbiased advice, to securing the agreed sale price on the house I finally settled upon. Throughout this period Josh has made himself available for addtional viewing's to the property, timely response to my emails and attending to all my calls.

   Josh has ensured all the elements of the sale process were managed efficiently and effectively with professionalism - A job well done Josh and thank you for all your support and patience.

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5. 2
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   A 5-star review by 'Stephen' 23/12/2011

   Branch:

   5a Trinity Gate Epsom Road

   Services:

   Sales (as a Buyer)

   Experience:

   Would you use the agent again? Yes

   I used Bourne (Guildford) recently for purchasing a house. It was a great experience. The staffs are very helpful. In particular, I would like to thank David and Adam for their professional help.

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6. 3
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   A 5-star review by 'Swift Capital' 22/12/2011

   Branch:

   29 Downing Street

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   I would highly recommend Bourne estate agents. Great service from Adrian,Gemma + the team.

   Swift capital

   Investors in: Residential property subject to Sitting Tenants, Life, Agricultural, Housing and Rent Act tenancies, AST’s - Ground Rents
   Residential Portfolios - Shops with Upper Parts - Mixed Use Buildings – HMOs -– Apartment Blocks - Redevelopment opportunities with or without planning
   Active management opportunities - any condition or problem – Distressed and Undervalued property assets - Nationwide – Agents retained

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7. 2
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   A 5-star review by 'Adam' 15/12/2011

   Branch:

   29 Downing Street

   Services:

   Sales (as a Buyer)

   Experience:

   Would you use the agent again? Yes

   To be honest I have never written a review online before - but I feel obliged to due to the level of service I have received from the team at ‘Bourne’. I am a first time buyer and have just exchanged contracts for completion in the New Year. I have been dealing with Josh at and have to say he has been exceptional throughout the whole process. He has given me advice, guidance and support to all aspects of buying my first property. Communication has been excellent throughout with regular updates in relation to my purchase. I couldn’t fault the service I have received from 'Bourne' and would have no qualms in recommending them to anyone.

   Thanks once again to everyone at 'Bourne'.

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8. 2
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   A 5-star review by 'Wendi Gaston' 12/12/2011

   Branch:

   5a Trinity Gate Epsom Road

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   From the get-go, these agents were far and above more professional and - dare I say it about estate agents - honest! Absolutely refreshing. Should I ever be in need of an agent again in this area, they would be my first port of call. I would very much like to thank them for their extremely speedy help. Luck? Well, we've all got to have a bit of that occasionally, but they helped me a great deal in an especially short time-frame.

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9. 1
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   A 5-star review by 'Amy' 16/11/2011

   Branch:

   29 Downing Street

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   Jon Pepper (lettings) was very helpful. We had no difficulty in being able to make contact with him, he was prompt in responding to our needs and kept us informed of any developments all the time.

   An excellent service and wouldn't hesitate to use Bourne Estate agents again.

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10. 1
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    A 5-star review by 'Richard' 27/10/2011

    Branch:

    29 Downing Street

    Services:

    Sales (as a Vendor)

    Experience:

    Would you use the agent again? Yes

    Very good service to secure a sale in tricky market conditions and an inexperienced buyer. They always responded or called back straightaway. I was particularly impressed with Millie Yeomans their 'deal closer' and Adrian Cannon similarly.
    Excellent agents.

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1. 1
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   A 5-star review by 'PeterH' 13/10/2011

   Branch:

   29 Downing Street

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? Yes

   It isn't usual for me to leave a review but I feel compelled to do so. I had my property on the market with two agents for over 6 weeks with hardly any viewings and any we did get we received no feedback. I was constantly doing the chasing. Bourne in Farnham were asked to market the house and had 3 viewings and two offers within 5 days! The communication from their Lettings Manager Jon Pepper was fantastic and also refreshing. I think the other agents in Farnham could learn a lot from Bourne. Thank you to everyone.

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2. 1
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   A 5-star review by 'Emma1988' 12/10/2011

   Branch:

   29 Downing Street

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   Absolutely fantastic service, all the staff were very helpful. Continuous updates on the sale progress. I had numerous viewings and all the feedback was given within 24 hours. Within 3 weeks of being on the market I had 3 offers on the table and when asked for advice was given full information on the buyers, their positions, financial situation and time scales.

   Would recommend to anyone who is thinking of buying or selling through Bourne Estate Agents.

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3. 1
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   A 5-star review by 'N&PT' 21/8/2011

   Branch:

   5a Trinity Gate Epsom Road

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   We were 100% happy with the service we received in selling our property. Numerous viewings were arranged at times to suit us (which is tricky with a baby and toddler to work around!) and we received 2 good offers. Adam at Guildford kept in constant contact with us throughout the process. We would definitely recommend Bourne over other agents we have had experience with in the past.

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4. 

   A 1-star review by 'Laura' 26/5/2011

   Branch:

   5a Trinity Gate Epsom Road

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? No

   As an ex lettings agent I tried to look at some properties with Bourne. I told them we had a viewing agreed on one of their properties with another agent and they tried to get us to undercut them and cancel it. We declined but asked if they had anything else we would gladly view. We then decided on the other, and tied up the agreement a week ago, to move in less that forty eight hours. They carried on marketing the property and persuaded the landlord to let to someone else. So with less than two days left us three girls are left with no where to live. Hardly the morals of a company that you want to pay rent to monthly, and trust to look after you with a problem. Unscrupulous and immoral... I wouldn't bother or you will have nothing but problems!!!

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5. 

   A 3-star review by 'egerton' 31/3/2011

   Branch:

   29 Downing Street

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? Yes

   Failed to tell me that they were going to deduct the entire fee from first two months rent. Lack of communication followed by no constructive discussion or movement on this point. No other issues with the service though.

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6. 

   A 5-star review by 'Boon' 5/8/2010

   Branch:

   29 Downing Street

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   No issues from outset to completion, the service lived up to its promise. Adrian Cannon had insatiable enthusiasm, commitment and dogged determination.

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7. 

   A 5-star review by 'Grae' 31/7/2010

   Branch:

   29 Downing Street

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? Yes

   I have been really happy with all the advice and support I have received from Bourne. They have been excellent, highly recommended.

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8. 

   A 5-star review by 'Rachel' 29/7/2010

   Branch:

   29 Downing Street

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? Yes

   Excellent communication and personal attention.

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9. 

   A 5-star review by 'Joan' 29/7/2010

   Branch:

   29 Downing Street

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   Sold and purchased through Bourne. The service was fantastic, all the staff were great to deal with - helpful, reliable and friendly. Would definitely use them again and have already recommended them to friends.

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10. 

    A 5-star review by 'Ruth' 28/7/2010

    Branch:

    29 Downing Street

    Services:

    Sales (as a Vendor)

    Experience:

    Would you use the agent again? Yes

    Everyone was extremely helpful in particularly difficult and stressful circumstances. Stuart was most helpful throughout as were the whole sales team. Would definately use their services again and wouldn't hesitate to recommened then to others.

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1. 

   A 5-star review by 'Susie' 13/7/2010

   Branch:

   29 Downing Street

   Services:

   Sales (Prospective customer)

   Experience:

   Would you use the agent again? No

   Very disappointed with this agents attitude towards a prospective purchase. Given really bad information about a property which we have subsequently and very successfully purchased through another agent. Information about the property was not forthcoming from Bourne's other than very misleading comments - some of these turned out to be blatant lies!!! A very disappointing experience - all I can say is thank goodness for the help and support we received from Castles.

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2. 

   A 1-star review by 'Whizz' 11/7/2010

   Branch:

   29 Downing Street

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? No

   Although they claimed they had a good number of viewings, they were failing to communicate this information back to me.

   They were also advising prospective customers about unsubstantiated issues with the property for their own customers and customers from another agent (sale was joint agents for a period). No survey after their failed sale identified any issues.

   Poor communication to seller and lies to prospective buyers - Not good.

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3. 

   A 5-star review by 'Ben' 11/2/2010

   Branch:

   29 Downing Street

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? Yes

   Excellent job from start to finish, wouldn't hesitate in recommending them or using them again.

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4. 

   A 5-star review by 'dave' 3/2/2010

   Branch:

   29 Downing Street

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   
   
   
   
   User 'dave' rated Bourne Estate Agents (Farnham & Guildford) but did not write a review.

5. 

   A 5-star review by 'ELG' 3/2/2010

   Branch:

   29 Downing Street

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? Yes

   
   
   
   
   User 'ELG' rated Bourne Estate Agents (Farnham & Guildford) but did not write a review.

6. 

   A 5-star review by 'ash' 2/2/2010

   Branch:

   29 Downing Street

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   
   
   
   
   User 'ash' rated Bourne Estate Agents (Farnham & Guildford) but did not write a review.

7. 

   A 5-star review by 'fudpucker' 2/2/2010

   Branch:

   29 Downing Street

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? Yes

   
   
   
   
   User 'fudpucker' rated Bourne Estate Agents (Farnham & Guildford) but did not write a review.

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