Bourne Estate Agents

Agent Information

A description of Bourne Estate Agents is currently unavailable.

Customer Reviews  (Page 1 of 3)

1. 11
   people found
   this helpful.
   

   A 5-star review by 'Iain Morrison' 16/5/2013

   Branch:

   10 Normandy Street

   Services:

   Sales (as a Vendor)

   Staff Member

   Gemma Millar

   Postcode

   GU26

   Experience:

   Would you use the agent again? Yes

   I approached Bourne to act as my agents as they were a new company trying to establish themselves and I was very impressed by them when they came to value my property and discuss the sale. The valuations were correct and the advertising excellent. When Gemma took on the sale she actively pursued selling my property chasing people who would not normally consider my type of property and in the end it was a person who has disregarded the country cottage style in their searches who eventually bought the property - all because Gemma had convinced the buyer 'it was worth looking at'.... (read more)
   

   Was this review helpful?    Yes  

    
   
    
   Report Abuse Agent Response & Comments (0) Feature This Review
2. 15
   people found
   this helpful.
   

   A 5-star review by 'Chris Sharp' 8/5/2013

   Branch:

   10 Normandy Street

   Services:

   Sales (as a Vendor)

   Staff Member

   Gemma Millar

   Postcode

   GU34

   Experience:

   Would you use the agent again? Yes

   Gemma was incredibly proactive and innovative in making sure the sale was always moving forward. She liased with all parties in the chain including solicitors removing any barriers along the way and made sure there were no unnecessary delays - since everyone was working to tight deadlines

   Was this review helpful?    Yes  

    
   
    
   Report Abuse Agent Response & Comments (0) Feature This Review
3. 6
   people found
   this helpful.
   

   A 5-star review by 'JBS' 1/5/2013

   Branch:

   5a Trinity Gate Epsom Road

   Services:

   Sales (as a Vendor)

   Staff Member

   No staff selected.

   Postcode

   GU2

   Experience:

   Would you use the agent again? No

   Our house was with another Guildford agent for 3 months. We had 30 viewings with approx 3 second viewings, and no offers despite being in a popular area. Property was with Bourne for 2 days - one prospective buyer requested a second viewing and the other person offered the full asking price after the first viewing. The customer service is excellent; they are very customer oriented, prompt to respond to queries and honest in their suggestions and advice. I would have no hesitiation in recommending them.

   Was this review helpful?    Yes  

    
   
    
   Report Abuse Agent Response & Comments (0) Feature This Review
4. 16
   people found
   this helpful.
   

   A 5-star review by 'Phil boyle' 30/4/2013

   Branch:

   10 Normandy Street

   Services:

   Sales (as a Buyer)

   Staff Member

   Gemma Miller

   Postcode

   GU9

   Experience:

   Would you use the agent again? Yes

   We have just exchanged contracts and purchased our new property through Bourne Estate Agentts in Alton. Gemma worked with us through the entire process and was helpful and responsive. Gemma offered good advice and helped to keep the whole process moving along to the point of exchange. Thank your for your assistance.

   Was this review helpful?    Yes  

    
   
    
   Report Abuse Agent Response & Comments (0) Feature This Review
5. 16
   people found
   this helpful.
   

   A 5-star review by 'J.South' 30/4/2013

   Branch:

   No Branch Selected

   Services:

   Sales (as a Vendor)

   Staff Member

   No staff selected.

   Postcode

   GU34

   Experience:

   Would you use the agent again? Yes

   The process has been dealt with expertly and efficiently by Bourne, with feedback provided after most viewings. Any queries have been answered on a timely basis. They have given appropriate advice when required and generally ensured we knew all we needed to at each stage of the sale.

   Was this review helpful?    Yes  

    
   
    
   Report Abuse Agent Response & Comments (0) Feature This Review
6. 5
   people found
   this helpful.
   

   A 5-star review by 'Mark Juggins' 26/4/2013

   Branch:

   5a Trinity Gate Epsom Road

   Services:

   Sales (as a Buyer)

   Staff Member

   David Lowther

   Postcode

   GU2

   Experience:

   Would you use the agent again? Yes

   Polite and friendly service by all of the team, who always responded rapidly to any queries we had throughout the process of buying our new house. Made the stressful process of buying the house much better. I would certainly use them in the future.

   Was this review helpful?    Yes  

    
   
    
   Report Abuse Agent Response & Comments (0) Feature This Review
7. 3
   people found
   this helpful.
   

   A 5-star review by 'Mel Frater' 23/4/2013

   Branch:

   29 Downing Street

   Services:

   Lettings (as a Landlord)

   Staff Member

   No staff selected.

   Postcode

   GU9

   Experience:

   Would you use the agent again? Yes

   a thoroughly professional job - Bourne found me a good tennant and took away any stress whilst keeping me informed of any issues. Any time I needed to contact them they phoned or emailed me back within an hour or so. If I am a landlady in the future I will certainly use them again.

   Was this review helpful?    Yes  

    
   
    
   Report Abuse Agent Response & Comments (0) Feature This Review
8. 5
   people found
   this helpful.
   

   A 5-star review by 'Ben Underwood' 22/4/2013

   Branch:

   29 Downing Street

   Services:

   Lettings (as a Landlord)

   Staff Member

   No staff selected.

   Postcode

   GU10

   Experience:

   Would you use the agent again? Yes

   I was thoroughly impressed with how quickly Bourne Estate Agents informed me that my current tenants were leaving. A two month notice period did not prevent them from setting about re-letting the property immediately. Indeed they were successful on the first weekend of viewings so i have a secured tenant taking on the property as soon as the current tenants move out in just under two months time. Couldnt have asked for more i have to say. Excellent result, excellent service.

   Was this review helpful?    Yes  

    
   
    
   Report Abuse Agent Response & Comments (0) Feature This Review
9. 5
   people found
   this helpful.
   

   A 5-star review by 'Emily and Dan' 19/4/2013

   Branch:

   29 Downing Street

   Services:

   Sales (as a Vendor)

   Staff Member

   Adrian Cannon, Millie Yeomans

   Postcode

   GU9

   Experience:

   Would you use the agent again? Yes

   We have just completed our sale and also recently purchased through Bourne and have had a incredibly efficient and friendly service from the team in the Farnham office. No negatives at all.

   Was this review helpful?    Yes  

    
   
    
   Report Abuse Agent Response & Comments (0) Feature This Review
10. 10
    people found
    this helpful.
    

    A 5-star review by 'Cerys Williams' 14/4/2013

    Branch:

    5a Trinity Gate Epsom Road

    Services:

    Sales (as a Buyer)

    Staff Member

    David Lowther

    Postcode

    GU3

    Experience:

    Would you use the agent again? Yes

    David Lowther was really supportive with my recent house purchase. I was being hassled by my landlord to give him a date and Bourne's stepped in to prevent him pressuring me to leave before I had a Completion Date. I particularly liked the "no hard sell" techniques used by Bourne which I had encountered with other Estate Agents in the area. Bourne's have even arranged to drop the keys off to me when I move in - what brilliant customer service is that? Well done Bourne's! You get 10/10 for customer service and efficiency from me!

    Was this review helpful?    Yes  

     
    
     
    Report Abuse Agent Response & Comments (0) Feature This Review
11. 6
    people found
    this helpful.
    

    A 5-star review by 'Mike Dorricott' 10/4/2013

    Branch:

    29 Downing Street

    Services:

    Sales (as a Vendor)

    Staff Member

    Adam Pinfield, Millie Yeomans

    Postcode

    GU9

    Experience:

    Would you use the agent again? Yes

    We were extremely surprised and delighted how the sale process of our house was managed by the Farnham Branch of Bourne Estate Agents. We were undecided on what to do regarding which estate agents to use and there is more than sufficient choice in Farnham. Following an open and honest discussion with Stuart about our property, the market, and what Bourne Estate Agents could offer, we were persuaded to allow a limited number of prospective buyers to view the property, without the property being put on the open market. A second viewing resulted two days later, with an agreed offer following... (read more)
    

    Was this review helpful?    Yes  

     
    
     
    Report Abuse Agent Response & Comments (0) Feature This Review
12. 10
    people found
    this helpful.
    

    A 5-star review by 'Mike Lewis' 10/4/2013

    Branch:

    5a Trinity Gate Epsom Road

    Services:

    Sales (as a Vendor)

    Staff Member

    Ross Attwood

    Postcode

    GU1

    Experience:

    Would you use the agent again? Yes

    Ross was excellent. My tenants served notice towards the end of November. Ross founda buyer almost immediately and completion took place by the end of January! At every stage, Ross kept me in the loop and stayed on top of the buyers solicitor to ensure that completion took place asap.

    Was this review helpful?    Yes  

     
    
     
    Report Abuse Agent Response & Comments (0) Feature This Review
13. 8
    people found
    this helpful.
    

    A 5-star review by 'Rob ostler' 4/4/2013

    Branch:

    29 Downing Street

    Services:

    Sales (as a Vendor)

    Staff Member

    Adrian Cannon

    Postcode

    GU12

    Experience:

    Would you use the agent again? Yes

    I had a few agents round to view my property and most were ok, not too excited about selling my property. But when Adrian from Bourne came round he was very enthusiastic about my property and my wife and I really sold into Adrian and Bourne estate agents. It only took about 2 weeks to sell my property which James was dealing with and it could not have gone smoother, great communication via email and telephone... I've had a few poor experiences by estate agents and Bourne by a mile stand out from the crowd and I would highly recommend to anyone. My wife and I are extremely satisfied customers. Thankyou Adrian and Bourne.

    Was this review helpful?    Yes  

     
    
     
    Report Abuse Agent Response & Comments (0) Feature This Review
14. 14
    people found
    this helpful.
    

    A 2-star review by 'Marco Calhorda' 25/3/2013

    Branch:

    5a Trinity Gate Epsom Road

    Services:

    Lettings (as a Tenant)

    Staff Member

    Cristina Hughes

    Postcode

    GU1

    Experience:

    Would you use the agent again? No

    I reported damp and mould in the flat on the 20th November 2012.
    Since then, incompetence has meant the problems remains and I still have no solution in sight. If you bear in mind this happened through the peak of winter It has been a painful and expensive experience.
    I have had several inspections and one visit by the builders. They identified a broken brick as the potential problem but insofar they managed to damage a wall and then repair the wrong wall. A renewal with a rent increase was agreed in February on the condition of having the wall finally repaired. Last week I sent an email to the lettings director asking for firmer action and no answered has come my way.

    Was this review helpful?    Yes  

     
    
     
    Report Abuse Agent Response & Comments (5) Feature This Review
View All Comments (5)by Lisa Jones  25/03/2013

Marco – we are so sorry to hear you have unresolved maintenance issues. We are looking into this immediately and we are obtaining a report from the contractors that attended the works. Our Director is on annual leave currently, hence no reply from him. We will contact you directly to discuss this. Lisa
15. 14
    people found
    this helpful.
    

    A 5-star review by 'Andrew' 14/3/2013

    Branch:

    29 Downing Street

    Services:

    Sales (as a Vendor)

    Staff Member

    No staff selected.

    Postcode

    GU12

    Experience:

    Would you use the agent again? Yes

    Having been managed badly by another leading local estate agent prior to signing up with bourne, we were very sure about what we wanted from our estate agent. Throughout the time the sale of our house was managed by bourne, I cannot identify even one small fault with their customer service. They were very professional, realistic and clear and their communication was excellent. Even when a previous potential sale was being managed between two of their offices, both offices knew what the other were doing and were always up to date with their information and progression in terms of viewings. They were excellent throughout. I cannot see that you would get a better service anywhere else.

    Was this review helpful?    Yes  

     
    
     
    Report Abuse Agent Response & Comments (0) Feature This Review
16. 22
    people found
    this helpful.
    

    A 5-star review by 'W. Alrus' 5/3/2013

    Branch:

    29 Downing Street

    Services:

    Lettings (as a Landlord)

    Staff Member

    Jon Pepper

    Postcode

    0AA

    Experience:

    Would you use the agent again? Yes

    Having used a couple of other agents in the area, I must say I've been very pleasantly surprised by the service I've received from Bourne of Farnham. Always polite and efficient but most importantly (to me, at least); I always get to deal with the same person. This really does make a world of difference if problems arise. Highly recommended.

    Was this review helpful?    Yes  

     
    
     
    Report Abuse Agent Response & Comments (0) Feature This Review
17. 12
    people found
    this helpful.
    

    A 5-star review by 'Bourne Estate Agents Guildford' 28/2/2013

    Branch:

    5a Trinity Gate Epsom Road

    Services:

    Lettings (as a Landlord)

    Staff Member

    Dominic , Clive Drummond

    Postcode

    GU1

    Experience:

    Would you use the agent again? Yes

    This company is very professional, friendly and helpful. All the staff are always willing to help and nothing is too much trouble. Dominic the Director heads a good team and I would not hesitate in recommending them. I needed to find a tenant and this was done within 24 hours and they sorted out all the paperwork and made it stress free for me. A special thank you to Clive who dealt with everything on my behalf. Whether you are selling or letting do get in touch with Bourne Estate Agents in Guildford as you will not be disappointed. Guildford client.

    Was this review helpful?    Yes  

     
    
     
    Report Abuse Agent Response & Comments (0) Feature This Review
18. 13
    people found
    this helpful.
    

    A 5-star review by 'Prash' 27/2/2013

    Branch:

    5a Trinity Gate Epsom Road

    Services:

    Lettings (as a Landlord)

    Staff Member

    , Lisa Jones

    Postcode

    GU1

    Experience:

    Would you use the agent again? Yes

    I have worked with Bourne Lettings for almost 3 years. They all know me within the Branch, even though I have a small portfolio. We had an incident recently caused by 'an act of god'. No one at fault. Bad things happen. What is important is how you deal with it. Bourne were excellent and really helped in any way possible. They are local, and they deal with matters at a local level - not offloading the issuing to 'another department some 50 miles away'. Having the Sales and property management teams close together is a plus. These things do matter.

    I have no hesitation in recommending their services.

    Was this review helpful?    Yes  

     
    
     
    Report Abuse Agent Response & Comments (0) Feature This Review
19. 34
    people found
    this helpful.
    

    A 1-star review by 'No-go' 12/2/2013

    Branch:

    5a Trinity Gate Epsom Road

    Services:

    Sales (Prospective customer)

    Staff Member

    No staff selected.

    Postcode

    GU1

    Experience:

    Would you use the agent again? No

    One particular agent was rude on the phone to me regarding my situation and ability to proceed.

    The other outright lied to me. Wasted our time and money showing us around a property that had already sold through a rival agent. Told me a complete fabrication of a lie about the previous buyer having pulled out.

    Called rival agent and was told that they (rival agent) had buyer for the property and the sale was going through.

    I was pushed to make a high offer for Bourne to Gazump in a way the other agent.

    Don't appreciate being lied to when trying to find first family home.

    Was this review helpful?    Yes  

     
    
     
    Report Abuse Agent Response & Comments (4) Feature This Review
View All Comments (4)by kct  12/02/2013

I am the owner of the property mentioned in the comments and would like to set the record straight.Bourne Estate Agents have followed my instructions to the letter in their recent dealings with the sale of my house,in fact I only wish that I had used Bourne Services from the outset as I have found them incredibly proactive helpful and professional in their dealings
20. 8
    people found
    this helpful.
    

    A 5-star review by 'Debbie' 31/1/2013

    Branch:

    5a Trinity Gate Epsom Road

    Services:

    Sales (as a Vendor)

    Staff Member

    Ross Attwood

    Postcode

    GU4

    Experience:

    Would you use the agent again? Yes

    I found Ross extremely helpful throughout the sale of my home. I was kept informed of all viewings and feedback was good. A review of marketing plans was helpful after a short period. All questions were answered quickly and comprehensively. Highly recommended.

    Was this review helpful?    Yes  

     
    
     
    Report Abuse Agent Response & Comments (0) Feature This Review
21. 5
    people found
    this helpful.
    

    A 5-star review by 'Damien King' 31/1/2013

    Branch:

    5a Trinity Gate Epsom Road

    Services:

    Lettings (as a Tenant)

    Staff Member

    Clive Drummond

    Postcode

    GU2

    Experience:

    Would you use the agent again? Yes

    We have rented properties from Clive twice now and each time they have been lovely houses and very close to the requirements we had requested. He haggles the price well and everything was handled smoothly. Would recommend and use again.

    Was this review helpful?    Yes  

     
    
     
    Report Abuse Agent Response & Comments (0) Feature This Review
22. 6
    people found
    this helpful.
    

    A 5-star review by 'Mrs Ellis' 30/1/2013

    Branch:

    5a Trinity Gate Epsom Road

    Services:

    Sales (as a Vendor)

    Staff Member

    Ross Attwood

    Postcode

    GU2

    Experience:

    Would you use the agent again? Yes

    Ross was an excellent estate agent helping us every step of the way no matter what my enquiry was he was alays courteous and polite.I would recommend him and Bourne estate agents anytime .

    Was this review helpful?    Yes  

     
    
     
    Report Abuse Agent Response & Comments (0) Feature This Review
23. 9
    people found
    this helpful.
    

    A 5-star review by 'R Jones' 30/1/2013

    Branch:

    10 Normandy Street

    Services:

    Sales (as a Vendor)

    Staff Member

    Gemma Millar

    Postcode

    No postcode selected.

    Experience:

    Would you use the agent again? Yes

    I found that Bournes were extremely Professional in everything they did. From returning phone calls
    quickly, liaisoning with our buyers and all other Solicitors, In fact doing everything they should as Estate
    Agents but which few other Agents achieve to do. They chased everyone up which helped enormously.Gemma was delightful to deal with and nothing was too much touble for her. Bournes have a real asset with her.However all the other people in their Alton office were good and instantly knew who you were and the state of play with your moving.An Estate Agent I would recommend to anyone. They sold our Bungalow which 3 other Agents failed to do

    Was this review helpful?    Yes  

     
    
     
    Report Abuse Agent Response & Comments (0) Feature This Review
24. 8
    people found
    this helpful.
    

    A 5-star review by 'Ray Smith' 26/1/2013

    Branch:

    29 Downing Street

    Services:

    Sales (as a Vendor)

    Staff Member

    Adam Pinfield, Millie Yeomans

    Postcode

    GU9

    Experience:

    Would you use the agent again? Yes

    Property had been with another Estate Agent for 12 weeks with no development. Changed to Bourne Estates who managed to find a buyer within four days. We only dealt with two people, Adam and Millie, who were both friendly and efficient. Would certainly use Bourne Estate again if the occasion arose and would have no hesitation in recommending them to anyone seeking an active Agent.

    Was this review helpful?    Yes  

     
    
     
    Report Abuse Agent Response & Comments (0) Feature This Review
25. 8
    people found
    this helpful.
    

    A 5-star review by 'Mr and Mrs Hunt' 23/1/2013

    Branch:

    10 Normandy Street

    Services:

    Sales (as a Buyer)

    Staff Member

    Gemma Miller, Andrew Miller

    Postcode

    SO24

    Experience:

    Would you use the agent again? Yes

    We have just exchanged contracts on our new property and would like to say how pleased we have been by the excellent service provided by all at the Alton office of Bourne Estate Agents.

    We have moved many times before buying and selling properties through different estate agents and have been particularly impressed by the hard work and dedication of Andrew and Gemma Miller who have made an inevitably stressful time as painless as possible. They have been extremely helpful and supportive at all times and have responded immediately to our many communications, helping us with all our worries.

    We would like to thank them for expertly steeering us through a more complicated than usual purchase and will have no hesitation in recommending them to family and friends and will certainly be using them for our next move.

    Was this review helpful?    Yes  

     
    
     
    Report Abuse Agent Response & Comments (0) Feature This Review
26. 7
    people found
    this helpful.
    

    A 5-star review by 'Debbie' 22/1/2013

    Branch:

    No Branch Selected

    Services:

    Sales (as a Buyer)

    Staff Member

    No staff selected.

    Postcode

    GU34

    Experience:

    Would you use the agent again? Yes

    Bourne estate agents were excellent. They were very helpful and communicated with us along the whole journey of buying our house. The purchase of the house went smoothly and efficiently due to Bournes.
    I would recommend them for purchasing and selling of properties.

    Was this review helpful?    Yes  

     
    
     
    Report Abuse Agent Response & Comments (0) Feature This Review
27. 7
    people found
    this helpful.
    

    A 5-star review by 'liz Smith' 17/1/2013

    Branch:

    29 Downing Street

    Services:

    Sales (as a Buyer)

    Staff Member

    Adam Pinfield

    Postcode

    GU9

    Experience:

    Would you use the agent again? Yes

    A very straightforward, no fuss purchase of a lovely house through Farnham branch of The Bourne Estate Agents. Adam was extremely helpful & supportive throughout. Thank you!

    Was this review helpful?    Yes  

     
    
     
    Report Abuse Agent Response & Comments (0) Feature This Review
28. 11
    people found
    this helpful.
    

    A 5-star review by 'Lozza' 16/1/2013

    Branch:

    No Branch Selected

    Services:

    Sales (as a Vendor)

    Staff Member

    No staff selected.

    Postcode

    GU34

    Experience:

    Would you use the agent again? Yes

    Best estate agents in Alton by a country mile. Whilst other agents aim to sell by shoving as many people through the door as is humanly possible and hoping one of them buys (Homes), or just by screwing other agents over and feeding prospective buyers lies to suit heir own ends, Bourne operate extremely professionally and with courtesy.

    Having had one nightmare of sale fall through, Bourne picked up the pieces and eventually sold the property. Thoroughly recommended.

    Was this review helpful?    Yes  

     
    
     
    Report Abuse Agent Response & Comments (0) Feature This Review
29. 8
    people found
    this helpful.
    

    A 5-star review by 'Harry' 9/1/2013

    Branch:

    29 Downing Street

    Services:

    Lettings (as a Tenant)

    Staff Member

    , Esther Lambell

    Postcode

    GU10

    Experience:

    Would you use the agent again? Yes

    Jon and Esther in the letting department were absolutely great. We had a very tight schedule and they did everything they could to make things run smoothly. Having visited other estate agents in the area we are very happy with their help and extremely pleased with our move. Thanks!!

    Was this review helpful?    Yes  

     
    
     
    Report Abuse Agent Response & Comments (0) Feature This Review
30. 6
    people found
    this helpful.
    

    A 5-star review by 'Greg' 7/1/2013

    Branch:

    5a Trinity Gate Epsom Road

    Services:

    Sales (as a Vendor)

    Staff Member

    David Lowther, Dominic

    Postcode

    GU2

    Experience:

    Would you use the agent again? Yes

    We had an excellent experience using Bournes (Guildford) to sell our house. David and Dominic were helpful and communicative throughout the process and we never felt pressure in any part of the sale. We went only 6 weeks from sale to completion and that was partly down to their efforts and the good relationships they have with Guildford solicitors. Highly recommended.

    Was this review helpful?    Yes  

     
    
     
    Report Abuse Agent Response & Comments (0) Feature This Review