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We are London's largest lettings-only agent. Our success is due to the simple fact that we treat every landlord and tenant as a person, not a number, each with their own individual needs.



 
5 Star Review
Aug 21,2012
Minithumbup
By:
Aug 21,2012
2 people found
this helpful
The service provided particularly by Jay has been second to none. He could not have been more helpful . It was a pleasure to deal with him and the Black Katz team at Shepherds Bush Road....
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5 Star Review
Aug 17,2012
Minithumbup
By:
Aug 17,2012
2 people found
this helpful
The service I have received from this agent, and from the named staff member in particular, has been really really good. Moving house is always stressful, and I had a million questions, all of which she answered promptly and fully. I don\'t have a high opinion of estate agents, generally, but Black Katz have really been very good indeed, and I\'d definitely use them again for rental properties (shame they don\'t do sales as well)....
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5 Star Review
Aug 17,2012
Minithumbup
By:
Aug 17,2012
2 people found
this helpful
In the pursuit of a property to suit the needs of myself and two friends moving to London from NZ, BlackKatz in NW6 met (and exceeded) all my lofty expectations of a London lettings agency. I\'d heard horrific first-hand accounts of the many requisite documents required for successfully renting a property in London. The inconvenience of trying to co-ordinate this process while yet to arrive in the UK posed itself as a challenge. Never during this time though was I left feeling concerned that...
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By: Gemma H.
Aug 17, 2012
I must say that it does look a bit strange that right after that horrible complaint concerning staff at this branch there has been two good ones. I have been to this branch in the past when looking to let in the Hampstead area and found the staff there to be quite rude and only concerned with lets that are way above a reasonable price range. I never dealt with Jennifer Powell but I did meet with a man with white hair and found him to be rude. I really didn't like the vibe at this agency and deci....
4 Star Review
Aug 12,2012
Minithumbup
By:
Aug 12,2012
2 people found
this helpful
Both Jennifer and Paul were extremely friendly and helpful. The communication we had with them via e-mail and in person was excellent. They are proof that there are nice estate agents in London!...
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1 Star Review
Aug 10,2012
Minithumbdown
By:
Aug 10,2012
3 people found
this helpful
I am without warm water for more 2 weeks now! Stay away from Black Katz! Before you sign the contract, they are friendly and helpful, however, as soon as you sign a contract with them, they do not care about their tenants anymore! 2 weeks ago my boiler broke down. After an initial attempt to repair it by an independent engineer and another British Gas engineer, it took BlackKatz another week to arrange for an electrician to come and have a look at the boiler. It turned out some parts had to be o...
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What agent could do to change your mind?
They could repair my boiler!!!!
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By: Angry Former Tenant
Aug 10, 2012
It's so true. All they care about is the money they make from the initial contract signing and then they become such a nightmare to deal with. They have been rude and verbally abusive to me each time I've rung them or emailed them and Chris, a manager in their West Hampstead branch insulted me and raised his voice to me over the telephone, not even listening to my point of view as a client or trying to meet my needs. Worst company I have ever dealt with and they really need to work on their cust....
5 Star Review
Aug 09,2012
Minithumbup
By:
Aug 09,2012
0 people found
this helpful
Alisa has been amazing at arranging maintenance repairs for our flat. She is the only person we have dealt with at BlackKatz and has helped us everytime. Thanks Alisa your help has been greatly apreciated!!...
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1 Star Review
Aug 09,2012
Minithumbdown
By:
Aug 09,2012
11 people found
this helpful
I really hope Andrew Black reads this because I have been desperately trying to get hold of a Director from your company and all of your staff at West Hampstead seem ridiculously determined to keep you from hearing this information... Please see below a complaint letter I wrote and sent for your intention but I assume has been kept from you. Both my former flatmate and especially me have received appalling customer service from your West Hampstead branch in particular by Jennifer Powell, who I c...
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What agent could do to change your mind?
Do their job and act like a human being, for starters.
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By: andrew
Aug 13, 2012
Good afternoon, I am sorry that you have had reason to complain and have asked for a full response from the West Hampstead Branch. However to clarify some points. 1. My email is freely avaiable and any complaint logged on our website goes immediately to me so you should not have a problem contacting me. 2. We do not manage the property. 3. You entered into a fixed term contract which you then wanted to break; in such situations we do all we can to be understanding and helpful of your situat....
By: Jason
Aug 13, 2012
View all comments (4) Hi Andrew, Thank you for your comments. 1. Your email was never made available to me now was I ever directed to the website to find it. If I'd had known I'd have emailed you directly. However your staff went to great lengths, in my opinion to keep my case from getting to you. I had to call another branch to even get someone to tell me they would forward the claims to you and was given an email address to Zia, a manager of your Camden branch. I then emailed Zia who then forwarded it to Paul
By: andrew
Aug 14, 2012
View all comments (4) Jason, We have now had the opportunity to review the file and speak to all those involved. We recently celebrated our 20th year and have as a company become more and more customer service driven and work very hard at it which is why we receive so many good reviews and therefore were truly shocked to receive your complaint. In particular your personal attacks on the Team Administrator Jennifer of being "rudest" and "laziest" and the Branch Manager Chris of being "rude
By: Jason
Aug 16, 2012
View all comments (4) Andrew.... So many excuses. It was your job to help me. The contract states quite clearly that I have the right to break the contract at any point provided I find a suitable tenant to take over the lease which I did. You can say what you want but it was not by any means Help you offered and I would question whether all of the good reviews are even valid. I wouldn't be surprised if your staff did it themselves especially since ironically only a few days after I posted this comment a mysterious
5 Star Review
Aug 03,2012
Minithumbup
By:
Aug 03,2012
1 people found
this helpful
The agent, Michal (Mike) Maslisz, was really a devoted agent. We were looking for a flat to rent, alas we were very tight in time, as I came to London (from overseas) for a week in mid July. He was very helspful, took us with his car and showed us some flats for three days, and as a result of his effort we did find a flat which suits us, to which we plan to move in soon (Auguat 2012)....
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2 Star Review
Aug 03,2012
Minithumbdown
By:
Aug 03,2012
5 people found
this helpful
Black Katz have been leaving me WITHOUT hot water for more than a week now. No matter how nice the flat you\'re looking at might be - do not go for it if it is managed by Black Katz. I am working full-time and I am living alone - so I do not have anyone looking after my flat during the day, which is why I require an engineer who does evening hours. Now Black Katz unfortunately appears to be seeking the cheapest solution for them, even if that means distress and discomfort for the tenant. An elec...
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What agent could do to change your mind?
Black Katz could improve on how they look after their tenants once the contract is signed.
Was this helpful? Yes
By: ANDREW
Aug 06, 2012
I am sorry that you have had reason to complain. We work very hard at customer service which is why we get so many good reviews. Please provide your property details and we will look into matters urgently. Again, my apologies. Regards, ANDREW BLACK....
By: Pathetic Katz
Aug 09, 2012
View all comments (4) Go suck a big one Andrew, as all your responses to negative comments are all the same and Black Katz could care less about their customer service after they've locked someone into a contract. DO NOT USE BLACK KATZ.
By: Unhappy
Dec 14, 2012
View all comments (4) I agree with Unhappy Customer since I had the same issue and was without hot water for a week.
By: Lee
May 02, 2013
View all comments (4) Most tenants have no clue about property management, and there first port of call for blame is the agent or Landlord. You are obligated as a tenant to allow access at reasonable time for works to be carried out, this means that on occasions you may need to take time of from work or arrange fro someone to let them in. If you had not hot water for 2 weeks, why did you not issue Black Katz with a final date of when you wanted works completed and if not done then deducted from the rent. Some tenants
5 Star Review
Aug 02,2012
Minithumbup
By:
Aug 02,2012
0 people found
this helpful
I have been in close contact with both Tim at Crouch End and Tom at Islington to help me find a safe, affordable studio within easy commute of Old Street. I haven\'t had to chase them up at all for property updates, I haven\'t been taken to see dirty, unpleasant properties and I have found them polite, helpful and able to consistently hit the mark in finding me properties to look at that are within budget and on my timescale to rent. They have been able to collect me from the tube station in the...
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5 Star Review
Aug 01,2012
Minithumbup
By:
Aug 01,2012
1 people found
this helpful
This summer was my first experience looking for a flat to rent, and I quickly realised that estate agents can be disorganised, unhelpful and occasionally rude. However, my experience with Nik from Black Katz Islington was entirely the opposite. Nik drove us to viewings, gave us unbiased and helpful advise, and called me regularly with flat suggestions. Altogether, my experience with Nik from Black Katz stood out for the rest because of his helpfulness and attitude, and I would therefore definite...
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1 Star Review
Aug 01,2012
Minithumbdown
By:
Aug 01,2012
6 people found
this helpful
The initial search period is ok, if all smiles and done with little respect or efficiency. Once you sign, it\'s obvious these people have no idea how to run a business, much less treat people like decent human beings. Every time we would call or write an email stating the things that frequently broke down in our apartment, we were largely met with indifference and/or complaisance. Alisa Ardini\'s okay, once you get her attention, but incapable of action without first having read your request in ...
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What agent could do to change your mind?
They could have: - Given a flying fuck about the people with whom they\'re dealing - actually known something about the apartment they were showing - been flexible and courteous to the people paying them the past year when we both wanted to renew, and then wanting to be selective about the people they\'re parading through our rooms - If selectivity is not an option, a modicum of sensitivity to the fact that having any half-interested jackass looking for an apartment in London is suddenly permitted to go through our bedrooms without so much as an id check is not uncalled for; actually, it\'s absolutely necessary.
Was this helpful? Yes
By: ANDREW
Aug 06, 2012
Miss Austen, I am sorry that you have needed to complain, we work hard at customer service and want you to be happy with the service received. Please provide your property details so matters can be looked into urgently. Again my apologies. Regards, ANDREW BLACK....
5 Star Review
Jul 26,2012
Minithumbup
By:
Jul 26,2012
1 people found
this helpful
I have been helped by Michael twice now to assist me in my property searches. Whilst I have eventually decided to let via other agents, I wanted to drop a note to higly recommend Michael. He showed me many properties which were in my criteria, and drove me to these properties rather than leaving it up to me to meet in streets I am unfamilar with. Despite me not being interested in the first few properties, Michael still showed full interest in my property search, and next time I let, I will defi...
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5 Star Review
Jul 23,2012
Minithumbup
By:
Jul 23,2012
0 people found
this helpful
May i commend the team at Black Katz in Shepherds Bush. Both Jay and Peter were phenomenal asistance, from the moment i called to inquire about availability to the finalising and signing the contract. Their support has been a huge strength for me, their interpersonal skills married along their professionalism has surpassed any service i have ever aquired! Also may i add Kym has been wonderfully prompt in following up and digilent correspondance. The whole experience with Black Katz...
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2 Star Review
Jul 16,2012
Minithumbdown
By:
Jul 16,2012
3 people found
this helpful
Despite being told my budget and requirements, and being assured on the day of the appointed viewings that these would be considered, I turned up and the agent was going to show me properties that were entirely inappropriate. He was pushing for us to change the budget, despite the fact that I had made it clear that was not feasible, and then tried to pressure me into viewing properties I definitely did not want. I was looking for a 1 bedroom flat and had explained that I would not consider studi...
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What agent could do to change your mind?
Was this helpful? Yes
By: Andrew
Jul 23, 2012
Good Evening, As promised I said I would respond today. No one in the office can remember dealing with you however what I would like to say is: 1. With strong rents and strong demand from tenants we often suggest to tenants that they may wish to consider a slightly cheaper area or type of property; for example where we may struggle to secure them a 1 bed flat at a certain rent we may suggest a studio flat. 2. I can assure you that we are NOT sexist; we have women throughout the company a....
By: Andrew
Jul 23, 2012
View all comments (2) I am sorry that you have had reason to complain. We work very hard at customer service which is why we get so many good reviews. I am currently looking into the issues raised and will respond later today. Again my apologies. Regards, ANDREW BLACK
5 Star Review
Jul 16,2012
Minithumbup
By:
Jul 16,2012
0 people found
this helpful
Though we eventually found a flat through a friend (which as it was privately letted to us, was the best deal we could get), Black Katz were very helpful in trying to find us a flat. George called me on several occasions to see how our search was going and in the end, found us a flat which we no doubt would have gone for if we didn\'t have a private lettings deal on offer. Not pushy, professional and very friendly....
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5 Star Review
Jul 13,2012
Minithumbup
By:
Jul 13,2012
2 people found
this helpful
Chris got excellent tenants at a good rent, with no unresonable requests and secured six months rent in advance as foreign. The property was well shown until suitable tenats were found. The new tenants were found quickly without the worry of a gap period. Jennifer orgainised the clean, inventory and a new bed, old furntiure was removed so did not have to get invloved as I am a busy man. I would reccomend this agency to any landlord as the move in was trouble free without the need and cost for ma...
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5 Star Review
Jul 10,2012
Minithumbup
By:
Jul 10,2012
1 people found
this helpful
Been looking for over a month, where as other estate agents had stopped calling us back, Salih kept in contact and made sure we found somewhere. He took us to a couple of properties which suited us and gave us lots of information about each one. Very personal, helpful and had fun. Would definitely recommend and use again in future!...
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5 Star Review
Jul 03,2012
Minithumbup
By:
Jul 03,2012
0 people found
this helpful
Peter was great when we were searching for a flat. He listened to everything we wanted and only took me to properties that were suitable. He was really clear with how the company worked and all through paperwork was dealt with quickly and efficiently....
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5 Star Review
Jul 01,2012
Minithumbup
By:
Jul 01,2012
0 people found
this helpful
Fantastic service by all staff. Very informative and a fast and quick hand over of keys. Big thanks to the staff that stayed back on Saturday afternoon so we could collect the keys and move into our new apartment has helped us out big time and took the stress away. Overall great service went above and beyond....
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By: Blackkatz Clapham
Jul 01, 2012
Thanks for your kind words and taking time to write this review. It was really nice of you. We wish you both a happy tenancy. kind regards, Nick and Alex Black Katz Clapham.....
5 Star Review
Jun 28,2012
Minithumbup
By:
Jun 28,2012
8 people found
this helpful
Great bloke, literally showed us about 5 properties in 2 days, very patient, honest, and friendly. Cheers (Mustang) Salih!...
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5 Star Review
Jun 28,2012
Minithumbup
By:
Jun 28,2012
0 people found
this helpful
Very good estate agent. Quick to get in touch with new properties and always on the lookout for other possibilities. All round decent bloke as well....
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5 Star Review
Jun 19,2012
Minithumbup
By:
Jun 19,2012
1 people found
this helpful
I couldn\'t have been happier with the service! From the first viewing right through to moving in the staff at Black Katz were helpful, pilot, interested and always there to answer my hundreds of questions! I am due to move to the property this weekend but have no doubts that if a problem arises when I am settled in Black Katz would be there to assist! I recommend this company to anyone looking to rent a London property!...
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5 Star Review
Jun 15,2012
Minithumbup
By:
Jun 15,2012
1 people found
this helpful
My first contact was with Jamie. The day after I registered online, I already received a call and made an appointment to view a property. This was unfortunately not my cup of tea, but gave Jamie a bette idea of what I was looking for. He then called me a few hours later to say that he found something that he thought was exactly what I wanted. I viewed the property the day after and he was right! I am very grateful to Jamie and his supervisor Jay for finding me this beautiful flat in the best loc...
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5 Star Review
Jun 13,2012
Minithumbup
By:
Jun 13,2012
1 people found
this helpful
Salih was really helpful and although he was professional he also had a relaxed and friendly manner which made us feel completely at ease....
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4 Star Review
Jun 07,2012
Minithumbup
By:
Jun 07,2012
2 people found
this helpful
Salih was a pleasure to deal with. As students the whole process of renting a house was foreign to us and he made everything so easy. Salih made sure we always understood what was expected of us and was very enthusiastic throughout the process. We rented the house he showed us and we are very happy with it and can\'t wait to move in. He was very helpful and understanding when we bombarded him with questions. It was his approachability, enthusiasm and patience that made this such a smooth process...
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5 Star Review
May 21,2012
Minithumbup
By:
May 21,2012
1 people found
this helpful
Since February 2009, I have used the Crouch End office of Black Katz. This year alone to date, I have commisioned Black Katz to act as sole agent on three different properties, one a newly built 2 bedroom in Crouch End in a new modern developement, the second a newly refurbished 3 bedroom in Hornsey and the other been a 2 bedroom flat in a purpose built block in Crouch End. Myself and my business partner have used this office in a fairly agent saturated area over the last few years where as a la...
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5 Star Review
May 18,2012
Minithumbup
By:
May 18,2012
1 people found
this helpful
Great service here. Chris made the whole process of finding and renting a property easy and hassle free. Excellent communication and very friendly atmosphere amongst all who work in the crouch end office. Currently looking for my next rental and these guys are my first port of call. Highly recommended....
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5 Star Review
May 17,2012
Minithumbup
By:
May 17,2012
1 people found
this helpful
Our initial interaction with Black Katz was whilst we were still refurbishing our property, one of their agents walked into the building site, saw the potential and suggested a rental fee which we had not thought it would attain, alas we were wrong and he was right!. We have had in total 2 sets of tenants, and Black Katz handled everything from doing the viewings to sorting out the contracts. They kept me constantly updated throughout the process and I never once had to chase. I would recommen...
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5 Star Review
May 17,2012
Minithumbup
By:
May 17,2012
9 people found
this helpful
I would like to thank Jay and his team for the professional manner in which they did business with me. I had a flat to let and they found a very suitable tenant, very quickly and made the whole process as painless as possible. I would happily recommend them to a landlord/lady looking for a letting agent....
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About us



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
60 3 209 62 0 1 0 0 35 7

Job vacancies

Please see a list of jobs available

Review Statistics for Foxtons

Valuation and Fee Performance
71 % customers were satisfied with agent's fees 87 % accuracy of agent's valuations

Sales and lettings value statistics
Price range of properties sold by the agent Price range of properties rented by the agent
 
Minimum:83000 Minimum:275
Maximum:2370000 Maximum:12013

Review Summary

 
Total Reviews:764
Total Ratings:770
First Review:24/04/2007
Latest Review:30/04/2015
Overall Review Performance
 
Recommend:518
Disapprove:252
Satisfaction:68 %

 

Individual Services Review Performance
 
From Landlords From Tenants From Vendors From Buyers
 
Recommend:45 Recommend:166 Recommend:190 Recommend:78
Disapprove:38 Disapprove:137 Disapprove:14 Disapprove:5
Satisfaction:55 % Satisfaction:55 % Satisfaction:94 % Satisfaction:94 %

 
Surveys Conveyancing Lettings (Prospect) Sales (Prospect)
 
Recommend:0 Recommend:0 Recommend:21 Recommend:13
Disapprove:0 Disapprove:1 Disapprove:23 Disapprove:30
Satisfaction:- Satisfaction:0 % Satisfaction:48 % Satisfaction:31 %

 
They manage our building They are our factor They manage our estate
 
Recommend:0 Recommend:0 Recommend:0
Disapprove:2 Disapprove:0 Disapprove:0
Satisfaction:0 % Satisfaction:- Satisfaction:-

Agent Fees

Created at 1:00 AM 01/01/1970. Last updated at 1:00 AM 01/01/1970 by


Complaints Procedure

No procedure available.
.

Camden/West Central Office
69 Parkway, London NW1 7PP
(88)
Clapham
78 Borough High Street, London SE1 1LL
(27)
Crouch End / Muswell Hill Office
1 Topsfield Parade , London N8 8PR
(53)
show all branches (7)
Hammersmith/Chiswick Office
24 Shepherds Bush Road, London W6 7PJ
(42)
Islington / East Office
22 Baron Street, London N1 9ES
(9)
London Bridge
78 Borough High Street, London SE1 1LL
(71)
West Hampstead / Hampstead
199B Westend Lane, London NW6 2LJ
(56)