Black Katz
based on 169 ratings. This website contains 158 user reviews of Black Katz.
Agent Information
Black Katz
We are London's largest lettings-only agent. Our success is due to the simple fact that we treat every landlord and tenant as a person, not a number, each with their own individual needs.
Offices / Branches
- London - 69 Parkway, Camden,
- London - 1 69 Parkway, Camden,
- London - 199 West End Lane, Brent,
- London - 2 Shepherds Bush Road, Greater London
- London - 199B Westend Lane, Camden,
- London - 157 Broadhurst Gardens West Hampstead, Camden,
- London - 78 Borough High Street London Bridge, Southwark,
- London - 22 Baron Street Islington, Camden,
- London - 24 Shepherds Bush Road Hammersmith, Greater London
- London - 1 Topsfield Parade Middle Lane Crouch End, Haringey,
- London - 78 Borough High Street Clapham, Southwark,
- London - 68 Commercial Street, Tower Hamlets,
- London - 1 22 Baron Street, Camden,
- View All Branches
- Update Agent details
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Customer Reviews (Page 5 of 6)
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FEATURED REVIEW5
people found
this helpful.
expires 15/12/2012
by 'Brad' 11/11/2011
- Branch:
- 78 Borough High Street London Bridge
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Black Katz were fantastic in my property search. They were one of only a few agents that took the time to find out my needs, to follow up, and to proactively look for viewings.
I dealt with this branch and their Hammersmith Branch and would seriously recommend either based on my experiencesWas this review helpful? Yes
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by 'Jules' 19/8/2010
- Branch:
- 78 Borough High Street London Bridge
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Alex & the Team at London Bridge couldn't of been more helpful in finding me n my partner the perfect palce to stay at a reasonable price. Would definately recommend them to our friends.
Was this review helpful? Yes
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by 'Dylan' 26/7/2010
- Branch:
- 1 Topsfield Parade Middle Lane Crouch End
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
We needed to find a flat in Highgate and Black Katz in Crouch End were brilliant. Within an hour we had found a nice two bed flat, the paperwork was processed very quickly and we picked up the keys a few days later. So a big thank you to Cristina, Ben and Chris!
Was this review helpful? Yes
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by '0891akrat' 13/7/2010
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
I have just had an extremely bad experience with this company, and found them to be above all time wasting and disorganised. From the outset I found them sly, whilst viewing a property with my partner I asked what the total agency fees were, and was told
Was this review helpful? Yes
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by 'Kevin T' 23/6/2010
- Branch:
- 1 Topsfield Parade Middle Lane Crouch End
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I've used Crouch End branch for around 7-8 years now and they have always found good reliable tenants very quickly, always within a week of marketing the property, sometimes within a day or two. Staff have always been helpful and efficient and I would recommend them from a landlord's point of view. I would, however, avoid the management service (run from theCamden Office) which I didn't find to be value for money, but that's true of all agencies.
Was this review helpful? Yes
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by 'Natalia Rodriguez' 2/6/2010
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
I just had the worst experience customer service experience with a guy called **** at this agency - I called to make an inquiry and he sounded as if he was doing me a favour telling me about this appartment in Fitzrovia and was extremely odd on the phone - with a can't-be-bothered-why-are-you-calling attitude. I was really interested in the appartment but this man was so arrogant and genuinely weird I could not imagine doing any sort of business with a person that can't even speak properly on a phone. I don't usually write reviews like this but I have never felt so appalled.
Admin note: agent's name has been removed
Was this review helpful? Yes
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by 'JCMG' 29/5/2010
- Branch:
- 157 Broadhurst Gardens West Hampstead
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
My friend and I used Black Katz recently and we found them really pleasant to deal with. We were regularly called with news of new properties and had frequent viewings. The staff are polite and us find something to fit within our budget. Would definitely use them again and recommend them to others.
Was this review helpful? Yes
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by 'never gain' 30/4/2010
- Branch:
- 1 Topsfield Parade Middle Lane Crouch End
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
Before signing a contract with them please review the term and conditions carefully. The wording is deceiving and not clear. In my case my tenants gave their notice early in the contract. I am not re-letting but am selling the property but Black Katz are refusing to refund the commission pro rata but "as a gesture of goodwill they will issue a credit note to be used by family or friends on any property at any time now or in the future" as they say. Translated into plain English that means "tough, you will lose the money".
Not to recommend.Was this review helpful? Yes
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by 'a' 27/4/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
we have just moved in to our flat last weekend and just wanted to thankyou santo for helping us out finding our perfect place after searching for two months. Thanks.
Was this review helpful? Yes
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by 'LS' 26/4/2010
- Branch:
- 22 Baron Street Islington
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Never ever again. They are good in charging fees but apart from that a rather poor service.
In addition they should also review the landlords they work with. Some of them have quite a nice track record with the local councils. Not to recommend!Was this review helpful? Yes
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by 'Libby' 12/4/2010
- Branch:
- 78 Borough High Street Clapham
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I found Black Katz good to deal with. They were prompt in responding to email correspondance and accommdating when the flat was being relet at the end of our tenancy. I would have no hesitation in looking to rent from them again.
Was this review helpful? Yes
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by 'dennisb' 8/4/2010
- Branch:
- 78 Borough High Street London Bridge
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Alex and the team at London Bridge could not have done more to find me a great place.
The service they provided was A1.Was this review helpful? Yes
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by 'dutts' 30/3/2010
- Branch:
- 1 Topsfield Parade Middle Lane Crouch End
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Quick, efficient and helpful. Attentive to my property requirements and swift to act in finding me and my partner a more than suitable property. The whole process ran very smoothly mostly in part to the professionalism of all the staff at the Crouch End office. A big thankyou to Black Katz!
Was this review helpful? Yes
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by 'Nikki' 30/3/2010
- Branch:
- 78 Borough High Street London Bridge
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I used the London Bridge branch of Black Katz when I first moved to London. The agents were helpful, friendly and extremely knowledgeable about the local area and what sort of properties were in my budget.
They found me a great flat on the first day of searching for properties- which was a great location and met the specification I'd given them.
The admin team worked quickly to make sure I could move in as soon as possible.
Would definitely use them again.
Was this review helpful? Yes
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by 'Bon' 22/3/2010
- Branch:
- 157 Broadhurst Gardens West Hampstead
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I found the all the staff very helpful as we were looking for 4 months for a place to rent and they looked for us all the time. The staff were friendly, polite and professional.
Was this review helpful? Yes
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by 'mdw' 18/3/2010
- Branch:
- 69 Parkway
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I rented a flat from the Camden branch last year, which ended in September 2009. We had problems from start to finish, and almost 7 months later we are still having endless problems with them. I have never experienced a company of any kind giving such terrible, rude and incompetent service.
On our move in things were delayed, inaccurate and found the staff generally unhelpful. We got passed around the office with the attitude "that's not part of my role". Throughout our stay things didn't improve and when we contacted the office over any problems we would constantly have to chase up till anything got done.
The worse was yet to come though and after our move out it came to getting our deposit back. Some delays were due to our council tax office being about as effective as Black Katz themselves. But yet almost 7 months on we are still waiting for our deposit, which is over
Was this review helpful? Yes
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1
person found
this helpful.
by 'a' 18/3/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I have been living at the current property since last Autumn and from the start the agency has not been at all helpful. When I first moved in, the place was a tip with dust and dirt everywhere. When we called the agency, they said they would send a cleaner around but we would have to pay for it! Next, we had a mouse problem which was blamed on us! Did not want to help. Finally - the boiler broke down, trying to get through to the maintenence service is a joke - goes straight to the answering machine - calling the agency they are saying there is nothing they can do!!!! Its ridiculous!
Was this review helpful? Yes
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1
person found
this helpful.
by 'Shelby' 10/3/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Absolutely shocking. All they were bothered about is getting the money. Absolute geezers and very untrustworthy.
Was this review helpful? Yes
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by 'Sam North' 1/3/2010
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have used Black Katz several times now. I have been very happy with their service. They always give me honest feedback and have been totally reliable on both the letting and admin side.
I would always recommend them!
Was this review helpful? Yes
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by 'knowUrRights' 23/2/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Do not use this agency. They are not bothered about the integrity of the landlords they use and will not help you in any capacity with any problems. In fact you will notice a change in attitude as soon as they have taken your money! Do not use them is my advice.
Was this review helpful? Yes
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by 'Disgruntled' 18/2/2010
- Branch:
- 69 Parkway
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
User 'Disgruntled' rated Black Katz but did not write a review. -
by 'Maggie' 8/2/2010
- Branch:
- 78 Borough High Street Clapham
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Excellent service , helpful and friendly staff in all branches and can not do enough to please the tenant and the landlord. We always use Black Katz idf we can and have done for the last tweleve years or more. Can not praise them enough.
Was this review helpful? Yes
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by 'Linda' 8/2/2010
- Branch:
- 157 Broadhurst Gardens West Hampstead
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Blck Katz have been giving me an excellent service for many years. I cannot speak highly enough of them. They make sure that my properties are always let. Can't ask for more than that.
Was this review helpful? Yes
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by 'Geoff' 8/2/2010
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Reliable and helpful
Was this review helpful? Yes
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by 'howdy' 7/2/2010
- Branch:
- 69 Parkway
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
User 'howdy' rated Black Katz but did not write a review. -
by 'Damian' 5/2/2010
- Branch:
- 69 Parkway
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
User 'Damian' rated Black Katz but did not write a review. -
by 'Andrew Willock' 5/2/2010
- Branch:
- 69 Parkway
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have been well satisfied with the many tenants introduced to my 4 flats over the past 7 years, with only 1 exception. Their administration has been efficient with charges which are competitive compared to estate agents.
Was this review helpful? Yes
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by 'Nicky' 5/2/2010
- Branch:
- 24 Shepherds Bush Road Hammersmith
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have been renting out my property for the last ten years and I\'ve never had any problems. They have always found me amazing tenants and Sean in the team has always been very helpful and easy to deal with.
Was this review helpful? Yes
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by 'Yvonne' 5/2/2010
- Branch:
- 69 Parkway
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have been with Black Katz for 8 years.They have aleays been friendly, helpful and professional. I would definatly recommend them. And I will be useing them as long as my property is available.
Was this review helpful? Yes
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by 'justin' 5/2/2010
- Branch:
- 69 Parkway
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
User 'justin' rated Black Katz but did not write a review. -
by 'Miker' 5/2/2010
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have used the various branches of Black Katz now for several years and have found them to be head and shoulders above most other letting agents. They vet prospective tenants carefully and I have never had a bad one yet!
Was this review helpful? Yes
 which I didn't find to be value for money, but that's true of all agencies. /&display=popup&link=http://www.allagents.co.uk/review/5459/&redirect_uri=http://www.allagents.co.uk/review/5459/ "Share on your Facebook Wall"){kind=logo}
