Black Katz
4.8/5, 8 reviews
86% recommended
94% lettings valuation accuracy
91% lettings fee satisfaction



Property Features

We are London's largest lettings-only agent. Our success is due to the simple fact that we treat every landlord and tenant as a person, not a number, each with their own individual needs. show more We are London's largest lettings-only agent. Our success is due to the simple fact that we treat every landlord and tenant as a person, not a number, each with their own individual needs.

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2024 allAgents People Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 94% 91% £310 £9,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
79 3 403 70 0 1 0 0 38 9
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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NALS TPOS Lettings TPOS SAGEagent
Images & Videos

“Their customer service was great, and the sta......”

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Dec 04,2023
Minithumbup
Gemma
Johnny
By: 'Patrick'
Dec 04,2023
0 people found
this helpful
Their customer service was great, and the staff were very responsive to our questions. Their policy of granting the tenancy to the first valid tenants who pay the deposit is much better than encouraging bidding wars (and means the listed price actually has some meaning). ...
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By: Andrew Black
Dec 18, 2023
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Patrick, Many thanks for your review. We are really pleased you were happy with the service. Thanks. Regards, Andrew Andrew Black Director ...

“We have been very happy with the professional......”

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Sep 19,2023
Minithumbup
Gemma
By: 'Patrizia'
Sep 19,2023
0 people found
this helpful
We have been very happy with the professional and efficient service we have received. Gemma has been wonderful and made our experience very stress free. Wouldn't hesitate to recommend Black Katz! Thank you Gemma...
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By: Andrew Black
Sep 25, 2023
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Patrizia, Many thanks for your review. Really pleased you were happy with the service Gemma provided, she will be really pleased. Thanks again. Regards, Andrew Andrew Black Director ...

“Very attentive. Helped with any queries durin......”

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Sep 13,2023
Minithumbup
Gemma
By: 'Emily'
Sep 13,2023
0 people found
this helpful
Very attentive. Helped with any queries during the process and made the process as smooth as possible....
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By: Andrew Black
Sep 16, 2023
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Emily, Many thanks for your review, Gemma will be really pleased you were happy. Thanks again. Regards, Andrew Black Director ...

“I think Black Katz provides really reliable a......”

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Jul 31,2023
Minithumbup
Gemma
By: 'Jiaxi'
Jul 31,2023
0 people found
this helpful
I think Black Katz provides really reliable and professional service! We are fully satisfied....
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By: Andrew Black
Aug 06, 2023
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Jiaxi, Many thanks for the review. The West Hampstead Team will be really pleased. Thanks again. Regards, Andrew Andrew Black Director ...

“very professional and made a smooth transitio......”

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Jul 28,2023
Minithumbup
Gemma
By: 'Anabel'
Jul 28,2023
0 people found
this helpful
very professional and made a smooth transition for us into our new flat...
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By: Andrew Black
Jul 31, 2023
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Anabel, Many thanks for your review. The West Hampstead Team will be really pleased. Thanks again. Regards, Andrew Andrew Black Director ...

“As first time renters and uni students we wer......”

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Jul 14,2023
Minithumbup
By: 'Letitia Lovatt'
Jul 14,2023
0 people found
this helpful
As first time renters and uni students we were a little out of our comfort zone but the communication, knowledge and advice shown by the members of the team we talked to put us at ease. Every stage of the process was easy and well ...
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By: Andrew Black
Jul 17, 2023
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Letitia, Many thanks for your review. The London Bridge Team will be really pleased you were happy with the service. Thanks again. Regards, Andrew Andrew Black Director ...

“My Husband and I used Black Katz for the firs......”

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Jun 30,2023
Minithumbup
Gemma
By: 'Haneelam'
Jun 30,2023
0 people found
this helpful
My Husband and I used Black Katz for the first time to find a property to rent. We are really happy with the way everything has been managed and dealt with. We were able to view the property we wanted to rent immediately and our ...
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“Shayla was great - she contacted us and offer......”

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May 16,2023
Minithumbup
Shayla
May 16,2023
0 people found
this helpful
Shayla was great - she contacted us and offered us a viewing before any other prospective tenants. She was efficient and quickly took the property off the market. At times there were lots of arbitrary deadlines set but I appreciate that they work under pressure ...
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“Everyone was so lovely and helpful throughout......”

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May 03,2023
Minithumbup
Amy
By: 'Morgan'
May 03,2023
0 people found
this helpful
Everyone was so lovely and helpful throughout the process. Amy was really understanding and friendly and made out lives so much easier....
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By: Andrew Black
May 08, 2023
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Morgan, Many thanks for your review. Amy will be really pleased you were happy with the service. Thanks again. Regards, Andrew Andrew Black Director ...

“It was very efficient and helpful. The respon......”

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Mar 24,2023
Minithumbup
Lisa
By: 'Ingrida'
Mar 24,2023
0 people found
this helpful
It was very efficient and helpful. The response was always kind and very helpful too. I am very pleased and thankful for Lisa’s amazing assistance....
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By: Andrew Black
Mar 27, 2023
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Ingrida, Many thanks for your review. Lisa will be really pleased you were happy with the service. Thanks again. Regards, Andrew Andrew Black Director ...

“Do not rent through Blackkatz...”

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Mar 21,2023
Minithumbdown
By: 'Andrea'
Mar 21,2023
1 people found
this helpful
FOR YOUR OWN SAKE, AVOID AT ALL COSTS. Since before even moving in, dealing with Blackkatz has been the most frustrating experience I have ever had. I work in hospitality and know how horrible customer service jobs can be, but we have been dealing with ...
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By: Andrea
Apr 04, 2023
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I have to leave my bedroom as the council has deemed it unfit as sleeping quarters. I repeat: do not rent through BlackKatz. ...

“Recommending Blackkatz as letting agents...”

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Sep 16,2022
Minithumbup
Alex
By: 'Rozmin Fazal'
Sep 16,2022
0 people found
this helpful
We have been very pleased with Blackkatz as their service has been very efficient and professional Been with them for over 15 years and their service has been excellent...
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By: Andrew Black
Sep 20, 2022
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Rozmin, Many thanks for the review, really pleased you are happy with the service. Thanks again. Regards, Andrew Andrew Black Director ...

“I loved how Lisa handled all the process and ......”

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Sep 02,2022
Minithumbup
Lisa
By: 'Alejandra'
Sep 02,2022
0 people found
this helpful
I loved how Lisa handled all the process and made it so easy for me. I'm very happy with the provided service....
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By: Andrew Black
Sep 06, 2022
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Alejandra, Lisa will be really pleased you were happy with the service. Thanks. Regards, Andrew Andrew Black Director ...

“They have been super helpful and professional......”

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Apr 29,2022
Minithumbup
Erika
Aidan
By: 'Antonio'
Apr 29,2022
1 people found
this helpful
They have been super helpful and professional since the first viewing! I strongly suggest this agency for your next move!! ....
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By: Andrew Black
May 05, 2022
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Antonio, Many thanks for your review, much appreciated. Erika and Aidan will be really pleased you were happy with the service. Thanks again. Regards, Andrew Andrew Black Director ...

“Erika (based in Black Katz, Hampstead) replie......”

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Mar 21,2022
Minithumbup
Erika
By: 'Panos'
Mar 21,2022
0 people found
this helpful
Erika (based in Black Katz, Hampstead) replied, in detailed, to all queries we raised before we move in the flat. So, in my view, her help is 5-star rated. Other than that, when we entered the flat, we realised that there is a serious mould ...
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By: Andrew Black
Mar 25, 2022
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Panos, Thanks for your 5 star review for Erika, she will be really pleased. I can assure you that we are always honest with all tenants. If there are outstanding issues in the flat please get in touch with us and we will do all we can to resolve. Regards, Andrew Andrew Black Director ...

“I had been looking for a pet friendly propert......”

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Mar 11,2022
Minithumbup
By: 'Isla'
Mar 11,2022
0 people found
this helpful
I had been looking for a pet friendly property for a couple of months in london whilst living in Newcastle, chasing up estate agents remotely and not having much success, and along the way i got in contact with black katz. Ben was fantastic - ...
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By: Andrew Black
Mar 11, 2022
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Isla, Really pleased you were happy with the service. Ben will be really pleased, a great member of the Team. Thanks. Regards, Andrew Andrew Black Director ...

“Professional and accommodating...”

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Feb 07,2022
Minithumbup
Tim
By: 'Lorcan'
Feb 07,2022
0 people found
this helpful
Black Katz were extremely accommodating and professional in their service and being forthcoming with all details. Tim Perkins exemplifies that service and I would recommend this estate agents to anyone in need of an efficient process in helping their house hunt....
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By: Andrew Black
Feb 14, 2022
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Lorcan, Many thanks for your review, it is much appreciated. Tim will be really pleased you were happy with the service. Thanks again. Regards, Andrew Andrew Black Director ...

“Lisa, was great to deal with, quick to respon......”

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Jan 28,2022
Minithumbup
Lisa
By: 'Karen'
Jan 28,2022
0 people found
this helpful
Lisa, was great to deal with, quick to respond and always helpful. She explained the process and guided us through....
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By: Andrew Black
Jan 31, 2022
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Karen, Many thanks for your review. Lisa will be really pleased you were happy with the service. Thanks again. Regards, Andrew Andrew Black Director ...

“Great customer service...”

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Dec 07,2021
Minithumbup
Aidan
Johnny
By: 'LondonRenter'
Dec 07,2021
0 people found
this helpful
We didn't end up going with one of their properties but their customer service was excellent, they regularly checked in with us but not in an annoying way, they gave us loads of info about all the flats and didn't try to sell us anything ...
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By: Andrew Black
Dec 13, 2021
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Many thanks for your positive review, much appreciated. Aidan will be really pleased. Thanks again. Regards, Andrew Andrew Black Director ...

“They don't pay you the deposit in time...”

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Nov 18,2021
Minithumbdown
By: 'Isabel'
Nov 18,2021
1 people found
this helpful
From the beginning they did it wrong, they gave us BROKEN furniture and they said we could throw it away, they gave us a house with the kitchen drain clogged and the water in the RED pipes, we sent them a message and they never ...
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By: Andrew Black
Nov 24, 2021
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Isabel, We are sorry that you were not happy with the service you received; we work very hard at providing all our tenants with the best possible service. We have fully looked into matters and really feel your review is very unfair and not a true reflection of what happened. 1. We never said you could throw away existing furniture, the furniture was removed without the landlords consent. You replaced the furniture and no charge to you has been made. 2. Professional Cleaning. Prior to you m ...

“After relocating back to the UK from Australi......”

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Nov 05,2021
Minithumbup
By: 'Josie'
Nov 05,2021
0 people found
this helpful
After relocating back to the UK from Australia, my partner and I were keen to find a place and get back to London living. Ben was extremely helpful & genuine and helped us find our ideal home in the location we wanted within a week of ...
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By: Andrew Black
Nov 08, 2021
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Josie, Many thanks for your review, much appreciated. Ben will be really pleased you were happy with the service. Thanks again, Regards, Andrew Andrew Black Director ...

“Super friendly and helpful- highly recommend...”

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Oct 11,2021
Minithumbup
Aidan
By: 'Muhammad'
Oct 11,2021
1 people found
this helpful
We had a great experience searching for a three bedroom flat with Black Katz West Hampstead. Aiden and Gary were extremely helpful in organising viewings and helping us find properties that fit our criteria. They took the time to get to know us and our ...
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By: Andrew Black
Oct 14, 2021
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Muhammad, Many thanks for your positive comments, they are really appreciated. Aidan and Gary will be really pleased. Thanks again. Regards, Andrew Andrew Black Director ...

“Excellent agency. Gary has been super helpful......”

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Oct 08,2021
Minithumbup
Erika
Gary
By: 'Yuansheng'
Oct 08,2021
1 people found
this helpful
Excellent agency. Gary has been super helpful in negotiating with the land lord and assisting me to secure the property. Erika has also done a fantastic job to perform all the checks and provide all replies in short periods....
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By: Andrew Black
Oct 14, 2021
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Yuansheng, Many thanks for your comments. Gary and Erika will be really pleased you were happy with the service. Thanks again. Regards, Andrew Andrew Black Director ...

“Erika and Aidan at Black Katz have been fanta......”

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Aug 20,2021
Minithumbup
Erika
Aidan
By: 'Hannah'
Aug 20,2021
0 people found
this helpful
Erika and Aidan at Black Katz have been fantastic in the process of starting a new tenancy - they have been really friendly, helpful and responsive at all times, and Erika in particular has been great at answering our questions and helping to allay the ...
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By: Andrew Black
Aug 26, 2021
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Hannah, Many thanks for your review. Erika and Aidan will be really pleased you were happy with the service. Thanks again. Regards, Andrew Andrew Black Director ...

“Very responsive and professional...”

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Aug 13,2021
Minithumbup
Tim
Erika
By: 'Connor Duke'
Aug 13,2021
0 people found
this helpful
Very responsive and professional. Tim and Erika went out of their way to help us find and settle into our new place....
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By: Andrew Black
Aug 19, 2021
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Connor, Really appreciate your review. Tim and Erika will be really pleased you were happy with the service. Thanks again. Regards, Andrew Andrew Black Director ...

“Excellent service:)Michelle and Tim were prof......”

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Aug 09,2021
Minithumbup
Tim
Michelle Vanderhyde
By: 'Sotiria'
Aug 09,2021
0 people found
this helpful
Excellent service:)Michelle and Tim were professional and speedy to get me the property I wanted to rent within one week ! Thank you so much guys ☺️...
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By: Andrew Black
Aug 12, 2021
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Sotiria, Many thankd for your review. Michelle and Tim will really appreciate your comments. Pleased you were happy with the service. Regards, Andrew Andrew Black Director ...

“Black Katz have, since the very early 2000s, ......”

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Aug 03,2021
Minithumbdown
By: 'Hal'
Aug 03,2021
1 people found
this helpful
Black Katz have, since the very early 2000s, consistently come with a personal warning of 'not even with a barge-pole' from a number of friends who have used them (spurious 'hard sell' initial manner, total absence of support beyond tenancies being signed including totally dropped ...
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By: Andrew Black
Aug 06, 2021
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Hal, We are truly sorry that you are not happy with Black Katz. Furthermore we can assure you that we tale all complaints very seriously. We have been going since 1992 and let over 50,000 flats and houses and would love to have 100% customer satisfaction and where we don't we always look at how we can improve. You start off being highly critical of Black Katz but you have never used Black Katz. You have never been a customer of Black Katz. Having looked into the matter in detail: 1. ...

“Illegal Deposit Deductions...”

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Jul 30,2021
Minithumbdown
By: 'Molly Derbyshire'
Jul 30,2021
4 people found
this helpful
Black Katz took advantage of us moving out during the first lockdown. We have an email from them confirming that if we used their recommended cleaners they would guarantee the clean. The clean was not up to standard and the Landlord deducted the same cost ...
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By: Andrew Black
Aug 18, 2021
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Molly, We have now fully looked into your complaint. We will email you directly with a response and hope you find this acceptable. We are sorry you felt the need to complain and wish you well for the future. Regards, Andrew Andrew Black Director ...

“Lisa at BlackCatz made the process of startin......”

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Jul 27,2021
Minithumbup
Lisa
By: 'shazia'
Jul 27,2021
0 people found
this helpful
Lisa at BlackCatz made the process of starting our tenancy extremely smooth and efficient! She was incredibly patient and easy to work with!...
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By: Andrew Black
Jul 29, 2021
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Shazia, Many thanks for your review. Lisa is a great member of the Team and will really appreciate it. Thanks again. Regards, Andrew Black Director ...

“Prompt response to emails. Accommodated our ......”

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Apr 29,2021
Minithumbup
Vincenzo
By: 'Grace Horan'
Apr 29,2021
0 people found
this helpful
Prompt response to emails. Accommodated our numerous questions and offered an extension for getting documents to them due to issues with my employers systems. Vince was lovely when we met in person and took another video of the flat for us at short notice....
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By: Andrew Black
May 03, 2021
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Grace, Thanks for your review. Vince will be really pleased you were happy with the service. Thanks again. Regards, Andrew Andrew Black Director ...
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Last updated at 4:15 PM 25/07/2016 by allAgents

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