Black Katz
based on 139 ratings. This website contains 128 user reviews of Black Katz.
Agent Information
Black Katz
We are London's largest lettings-only agent. Our success is due to the simple fact that we treat every landlord and tenant as a person, not a number, each with their own individual needs.
Offices / Branches
- London - 69 Parkway, Camden,
- London - 1 69 Parkway, Camden,
- London - 199 West End Lane, Brent,
- London - 2 Shepherds Bush Road, Greater London
- London - 199B Westend Lane, Camden,
- London - 157 Broadhurst Gardens West Hampstead, Camden,
- London - 78 Borough High Street London Bridge, Southwark,
- London - 22 Baron Street Islington, Camden,
- London - 24 Shepherds Bush Road Hammersmith, Greater London
- London - 1 Topsfield Parade Middle Lane Crouch End, Haringey,
- London - 78 Borough High Street Clapham, Southwark,
- London - 68 Commercial Street, Tower Hamlets,
- London - 1 22 Baron Street, Camden,
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- Staff Members
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Customer Reviews (Page 0 of 5)
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FEATURED REVIEW3
people found
this helpful.
by 'Brad' 11/11/2011
- Branch:
- 78 Borough High Street London Bridge
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Black Katz were fantastic in my property search. They were one of only a few agents that took the time to find out my needs, to follow up, and to proactively look for viewings.
I dealt with this branch and their Hammersmith Branch and would seriously recommend either based on my experiencesWas this review helpful? Yes
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by 'Daniel' 8/2/2012
- Branch:
- 69 Parkway
- Services:
- Lettings (as a Tenant)
- Staff Member
- Rachel Nehard
- Experience:
- Would you use the agent again? Yes
We recently rented a property in south london and Rachel Nehard has been our contact at Black Katz. There have been a number of dramas as the vacating tenants did not leave the property in a particularly fit state for us. Rachel at Black Katz has been absolutely fantastic through it all - friendly, helpful, and attentive to getting everything sorted, and when there was a mix up with one of the beds she was on the case immediately, ensuring a same-day result for us. My flatmate and I are extremely grateful for all the help Rachel has provided us with, and we wouldnt hesitate to recommend her.
Was this review helpful? Yes
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by 'Danyaal' 7/2/2012
- Branch:
- 199B Westend Lane
- Services:
- Lettings (as a Tenant)
- Staff Member
- Kahn Jennifer
- Experience:
- Would you use the agent again? Yes
Excellent Service! Professional team!
Was in a bit of a fix when I walked in through their office door, as I had to find a property and move into it within 2-3 days or I would have been on the street. All this after being taken for a ride by another agency I was dealing with earlier, so I did not know what to expect.
Was seen to immediately, my requirements understood in a few seconds, and was whizzed away in a matter of minutes to two properties, both of which were ideal for me. Was given a very fair and unbiased idea of the positives and negatives of the properties, and the neighbourhood etc, which I appreciated being unfamiliar with the area.
Referencing was quick and seamless, and executed in a perfectly professional and uber-efficient manner. Agreement signing and keys handover was effortless; the whole process took all of 2 days, and I was able to move into one of the two flats within my timeframe.
Did not think it was possible after my experiences with other agents! What a pleasant surprise!
Was this review helpful? Yes
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by 'Adam Harrison' 7/2/2012
- Branch:
- 2 Shepherds Bush Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
We were recommended to use Black Katz by a friend of mine and we are both so glad that we did. We were taken through the process by Adnan from start to finish. He explained everything in simple terms and worked quickly to find us the perfect flat in the shortest time possible. I have to say we were very impressed with the service, Adnan in particualr and will definitely be using Black Katz in the future
Was this review helpful? Yes
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by 'Adam Harrison' 7/2/2012
- Branch:
- 2 Shepherds Bush Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
We were recommended to use Black Katz by a friend of mine and we are both so glad that we did. We were taken through the process by Adnan from start to finish. He explained everything in simple terms and worked quickly to find us the perfect flat in the shortest time possible. I have to say we were very impressed with the service, Adnan in particualr and will definitely be using Black Katz in the future
Was this review helpful? Yes
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by 'Vicki' 7/2/2012
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Black Katz were very helpful and efficient with helping us secure our property and move in speedily as requested. They were very east and great to deal with, particular Anthony and Jennifer in the West Hampstead branch. I definitely recommend them.
Was this review helpful? Yes
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by 'Matt' 3/2/2012
- Branch:
- 78 Borough High Street London Bridge
- Services:
- Lettings (Prospective customer)
- Staff Member
- Calvin Degun
- Experience:
- Would you use the agent again? Yes
I would recommend Calvin to anyone. Very helpful and he actually found properties we wanted to see - not just the usual full list, random places or a 'no'.
Was this review helpful? Yes
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by 'Rob' 3/2/2012
- Branch:
- 78 Borough High Street London Bridge
- Services:
- Lettings (Prospective customer)
- Staff Member
- Calvin Degun
- Experience:
- Would you use the agent again? Yes
Calvin was an awesome lettings agent; lined up a viewing for us instantly. While we didn't go with this apartment, he offered us other options and kept in regular contact. He was friendly, professional and understood our needs.
Was this review helpful? Yes
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1
person found
this helpful.
by 'Grant Elliott' 23/1/2012
- Branch:
- 24 Shepherds Bush Road Hammersmith
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Excellent service allround. Agent we dealt with was Alex - extremely helpful, efficient and friendly. He and Jay went out of their way to make sure we were fully informed in all areas of what is obviously quite a big decision. Was impressed with the quality of properties they were able to show us and their flexibility in terms of viewing times. Would have no hesitation in recommending Black Katz Hammersmith branch to family and friends
Was this review helpful? Yes
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2
people found
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by 'Mike V.' 10/1/2012
- Branch:
- 78 Borough High Street London Bridge
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Calvin Degun demonstrated great professionalism and perseverance in finding me a great place in London's Borough area. Calvin's and Black Katz's special personal service also made it a delight to do business with them. I give them two thumbs up for a job well done.
Was this review helpful? Yes
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1
person found
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by 'Gaye' 4/1/2012
- Branch:
- 24 Shepherds Bush Road Hammersmith
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Adam from the Hammersmith office Sheperds Bush Road helped me finding the right place to rent and I am very satisfied with him. He is professional and very helpful. Thank you very much Adam!!! I would definitely recommed you to my friends and family.
Was this review helpful? Yes
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2
people found
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by 'UnhappyCustomer' 20/12/2011
- Branch:
- 199B Westend Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Black Katz is horrible if you ever need anything of them! Their sales side is ok. But NEVER EVER need to get something from maintenance! Response times are atrocious (6-8 weeks is seen as normal). Their workmen are useless! One of them caused a water damage so it rained down from the ceiling. The ensuing "paint job" was a guy with a bucket of paint and a brush painting the wrong color over the stains. And in the process spilling paint on my stuff... Could go on forever. Useless bunch. Therefore I moved out. And now I am fighting for my overpaid rent. So if you are looking for an agency: Don't let the salesmans smile fool you! Behind his mask is a bunch of incompetent and unhelpful people.
Was this review helpful? Yes
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1
person found
this helpful.
by 'Amanda and Pablo' 16/12/2011
- Branch:
- 24 Shepherds Bush Road Hammersmith
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
We were looking for a flat near Shepherd´s Bush and we were delighted with Peter´s professionalism and good manners. He was really helpful and gave us enough information to rent the flat in just 2 days!
We would recommend Peter without any hesitation.Was this review helpful? Yes
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1
person found
this helpful.
by 'Brad' 15/12/2011
- Branch:
- 24 Shepherds Bush Road Hammersmith
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Highly recommend Jay and the team at Hammersmith to any landlord who needs to find quality, professional tenants for their property. After trying for 10 days (unsuccessfully) to find suitable tenants myself, I called Jay and gave him control of the process. Within 2 hours he and his team of negotiators had shown the flat to prospective tenants and had a signed agreement and deposit put down. A seamless experience through and through. Thanks Black Katz.
Was this review helpful? Yes
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by 'Rhian Watts' 13/12/2011
- Branch:
- 69 Parkway
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Reading the reviews on this page and based upon my own experiences, I suspect Black Katz are excellent when everything goes right with a tenancy but as soon as you have any problems - everything falls apart. We moved into our tenancy at the beginning of August and have faced numerous problems, most of which we are still trying to resolve four months later. All those that have been resolved have either been because we have gone directly to the source (i.e. the council) ourselves or through constant chasing.
Below are a list of some of the issues we have faced/are still facing:
* Our... (read more)
Was this review helpful? Yes
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by 'Linda C.' 2/12/2011
- Branch:
- 24 Shepherds Bush Road Hammersmith
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Peter was extremely nice on the phone when I first approached him to learn whether they had available flats. When I went into the office to meet them in person him and Jay, the manager, were very welcoming.
They took us on two viewings of the property on the same day and were very professional and polite.Overall Black Katz is the friendliest letting agency I have encountered in London.
Was this review helpful? Yes
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by 'Emma' 1/12/2011
- Branch:
- 69 Parkway
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I have been very disappointed by the service (or lack of) provided by Black Katz. We moved into the property at the end of Augst this year. We discovered that an inventory had not been done when tennants left the property and one was done 1 month after we moved in. When we moved in there were two pieces of furniture that were broken and we asked to have removed, we heard nothing. The member of staff wjhen performing the inventory said some of the furniture was a health and safety hazard. Yet, 3 months on, we have still had NO RESPONSE for this problem. It has got to the point where we are contacting Black Katzx every day to cahse it up. I do not understand why the issue is taking so long, I can only imagine it is because they are doing nothing about it. It is a shame that a minor problem has become a major one.
Black Katz have responsded to some other problems, but only after a lot of chasing up.
Very disappointing.
Was this review helpful? Yes
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by 'Khadira' 21/11/2011
- Branch:
- 22 Baron Street Islington
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I have just moved into my new flat and wanted to thank Reuben at Black Katz Islington branch for finding it for me so quickly. I had spent a long time looking for flats with other agents who fobbed me off saying nothing was available to meet my requirements, but when I went to Black Katz Reuben immediately took me to view two flats, the second of which being my perfect home, I was so happy! Thanks again, I will be recommending to others.
Was this review helpful? Yes
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by 'Andy' 17/11/2011
- Branch:
- 69 Parkway
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
Found them really good! John from camden office met me on time and was really friendly and helpful. Explained everything well and put me at ease right away - great guy! Lauren from admin was great, had my paperwork sorted quickly and also really friendly. Overall no complaints!
Was this review helpful? Yes
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by 'vicky Skiftou' 10/11/2011
- Branch:
- 69 Parkway
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I was looking on behalf of a friend a property and john found a very nice one. It fits to exact requirements that i asked for.
Was this review helpful? Yes
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by 'london1' 9/11/2011
- Branch:
- 69 Parkway
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I recently rented a flat through Black Katz and have been very satisfied with their service. I went to a lot of agents but Black Katz were the most responsive and helpful. The only thing that I thought they can improve on is their service when getting into the flat; to come in the flat with you when you first move to show you a few basic things (e.g. how the heating, rubbish etc works).
But overall I was very satisfied and I would definitely recommend them as it is indeed hard to find good letting agents in London.
Was this review helpful? Yes
. Their workmen are useless! One of them caused a water damage so it rained down from the ceiling. The ensuing "paint job" was a guy with a bucket of paint and a brush painting the wrong color over the stains. And in the process spilling paint on my stuff... Could go on forever. Useless bunch. Therefore I moved out. And now I am fighting for my overpaid rent. So if you are looking for an agency: Don't let the salesmans smile fool you! Behind his mask is a bunch of incompetent and unhelpful people./&display=popup&link=http://www.allagents.co.uk/review/16658/&redirect_uri=http://www.allagents.co.uk/review/16658/ "Share on your Facebook Wall"){kind=logo}
 to find suitable tenants myself, I called Jay and gave him control of the process. Within 2 hours he and his team of negotiators had shown the flat to prospective tenants and had a signed agreement and deposit put down. A seamless experience through and through. Thanks Black Katz./&display=popup&link=http://www.allagents.co.uk/review/16480/&redirect_uri=http://www.allagents.co.uk/review/16480/ "Share on your Facebook Wall"){kind=logo}
 ourselves or through constant chasing.
Below are a list of some of the issues we have faced/are still facing:
* Our moving in time was delayed to allow for a deep clean and inventory. The deep clean was never done and the inventory took over six weeks to be sent to us, rather than the week originally quoted. On moving in only one of the two sets of keys could be found by the agency - we had to go out and get a second set cut (though we were reimbursed) and the back door key was not found for a further two days. Simple information like which companies dealt with the bills of the property was also not provided, so we had to do all the running and chasing for this ourselves.
* We should have been informed of what deposit scheme our deposit was registered with within 14 days of payment, nearly five months later and after many requests, we still have not received this information.
* Having assumed that Black Katz had checked the legal status of our property we were shocked to discover, by contacting the council ourselves, that the landlord had not requested permission to change the house into two flats and had not registered the change of use. We ourselves have had to inform the council of change and have had to organise new council tax band ratings for both properties. Originally Black Katz had suggested on behalf of our landlord (who appears to be permanently out of the country and unreachable) that we paid the council tax directly to our landlord in addition to our rent - this would have in all likelihood left us, as the tenants, in breach of the law and the request should never have been passed on to us.
* Similarly it appears that health and safety checks may not have been performed adequately. It took numerous prompts to receive our gas safety certificate, there is no evidence of PAT testing within the flat and we have reason to believe there may be a major fault with the wiring in our kitchen, providing a potential fire risk. For example, one of the plugs, when switched off, does not stop stop the flow of power. Despite reporting this a fortnight ago, the problem has still not been investigated.
* On top of which we have an ongoing mold issue (the advice has been that we should keep our windows open), there are a wealth of smaller maintenance issues and a general poor quality of finish to recent refurbishment work (for example no grouting was put between the tiles in the bathroom, which has led to the inadequately laid tiles cracking) - which I believe is seriously risking our deposit return in the future through no fault of our own.
* Some of these smaller issues I have not even reported, because every time we have contacted Black Katz we have been given the feeling that we are the ones being problematic. The general standard of customer service from the Camden office is poor. We have consistently been left out of the loop regarding what is happening; despite reassurances by email that problems will be dealt with they have been promptly forgotten; and on at least five occasions we have been assured someone will call us back, we are still waiting on all five calls. When this poor service has been highlighted to Black Katz, the reason given on each occasion has been that the member of staff dealing with the issue has left or was temporary. As well as leaving us with the feeling that we are being passed from pillar to post, it also is not an excuse for our problems not to be dealt with. We are paying the company, not an individual staff member, for service and if high turnover is an issue, there should be systems in place to minimise the affect on customers.
Nearly five months after moving in, we are still facing a constant battle to get these issues resolved. I am currently seeking medical advice for stress caused by the tenancy and legal advice to discover if we can end the contract early. As I work in Residential Management myself for a major London university, I would be appalled if we had provided this service to our students and the only relief is that I can now recommend that they do not take out a contract with Black Katz themselves. I would highly recommend that people do NOT let with the company./&display=popup&link=http://www.allagents.co.uk/review/16351/&redirect_uri=http://www.allagents.co.uk/review/16351/ "Share on your Facebook Wall"){kind=logo}
 provided by Black Katz. We moved into the property at the end of Augst this year. We discovered that an inventory had not been done when tennants left the property and one was done 1 month after we moved in. When we moved in there were two pieces of furniture that were broken and we asked to have removed, we heard nothing. The member of staff wjhen performing the inventory said some of the furniture was a health and safety hazard. Yet, 3 months on, we have still had NO RESPONSE for this problem. It has got to the point where we are contacting Black Katzx every day to cahse it up. I do not understand why the issue is taking so long, I can only imagine it is because they are doing nothing about it. It is a shame that a minor problem has become a major one.
Black Katz have responsded to some other problems, but only after a lot of chasing up.
Very disappointing./&display=popup&link=http://www.allagents.co.uk/review/15909/&redirect_uri=http://www.allagents.co.uk/review/15909/ "Share on your Facebook Wall"){kind=logo}
.
But overall I was very satisfied and I would definitely recommend them as it is indeed hard to find good letting agents in London./&display=popup&link=http://www.allagents.co.uk/review/15083/&redirect_uri=http://www.allagents.co.uk/review/15083/ "Share on your Facebook Wall"){kind=logo}
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by 'Nerea' 7/11/2011
- Branch:
- 69 Parkway
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
We spent weeks trying to find an apartment in Camden Town and it wasn’t until we went to Black Katz that we found it.
Our agent, John, was very helpful from the beginning. He knew exactly what we were looking for, and called us as soon as apartments with our requirements were on the market. After only three days from the initial contact, we found the perfect apartment for us!
The service was excellent and John was always very friendly and professional.
I would highly recommend Black Katz to anyone and I would of course use their service again next year.Was this review helpful? Yes
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by 'the funny one' 6/11/2011
- Branch:
- 22 Baron Street Islington
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Hi i just thought i'd let you know that i have used this agent twice in the last 12 months and i am very happy with there service overall. I know pop by the office to just say hi. They have on both occasions found me a property that suites exactly what i am after within budget and the main importance for me is the location as i work in the city and my work day seems to never end.
I highly recommend the team if you are looking for a friendly efficient service.
The team including Tony Illi and Willaim are a great bunch and are always welcoming.
Was this review helpful? Yes
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by 'Lina Tagadiadi' 2/11/2011
- Branch:
- 69 Parkway
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
i used black katz twice and i was completely satisfied.Aaron was my agent and he was just great.i explained to him what i was looking for and both times he only called me when he thought that he found the ideal flat for me.and he was absolutely right.i was really lucky cause he saved me time and both times i enjoyed the flats a lot.i strongly recomend black katz and Aaron
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by 'P' 1/11/2011
- Branch:
- 69 Parkway
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Terrible letting/tenancy department - maintenance phone/hotline is often engaged and email responses slow (none sometimes). Urgent issues are never resolved in a timely manner, in fact we were left without hot water for weeks. Once you signed the agreement, pretty much left on your own to follow up with anything (reported issues and even the set up of rental payment - if you do not ask what their account details are and missed your rental payment, bad luck and that will cost you extra £35 because it was your responsibility to arrange it - so what do the admin staff do?).
No inventory list was provided before we moved in despite countless requests then upon moving in, we discovered a whole bunch of crap was left behind (and this subsequently became part of MY inventory list). Poor management as no inventory list was ever done with the previous tenants but of course, this was never communicated to us until all the funds were paid upfront.
Avoid.
Was this review helpful? Yes
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by 'Firsttimerenter' 28/10/2011
- Branch:
- 24 Shepherds Bush Road Hammersmith
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I am a first time renter in London, and both my flatmate and I were very nervous and wary as we viewed properties. It is true that Black Katz are fairly pushy in encouraging you to sign for a property on the spot, and to put money down to secure the property. However, the pressure encourgaed me to think even more carefully about the property. When I expressed my anxieties to the Peter at Black Katz, he was very helpful and very understanding. He endured a rather lengthy conversation with one of our pushy parents, and even allowed me to view the property a second time to ensure that I was happy with everything. My lack of experience means I cannot compare their services to other agencies, but overall I was impressed. They are very friendly and despite the standard salesman talk, I truly believe that they are good at their job. We'll see if I continue to be impressed once I have moved into the property...
Was this review helpful? Yes
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by 'RUBEN' 28/10/2011
- Branch:
- 2 Shepherds Bush Road
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
I have had an excellent experience at Black Katz Shepherds Bush. Adnan and Jay were very friendly and helpful. Black Katz found the right property for us and we are already moving in next week. Looking for a flat in London is always stressful but Adnan and Jay made it easier. I trust that Black Katz continue the good work during our tenancy.
Was this review helpful? Yes
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by 'Res & Zaf' 26/10/2011
- Branch:
- 24 Shepherds Bush Road Hammersmith
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Having spent a good two months looking for a flat to rent and going through every estate agent we could come across, Black Katz Hammersmith was a breath of fresh air. Hats off to Peter, who followed up on our quiery and arranged a viewing on that very day. Every single issue was professionally and cheerfully dealt with, including answering phone calls on the weekend to clear any confusion we had. He even went out of his way to arrange with the landlord and find time to allow us move our stuff in a day earlier than planned (even physically carrying a few bags)! Heartfelt thanks to Jay the manager as well, who made sure the whole process was smooth and quick. In fact, it look less than 24 hours to get from us sending the initial quiery for the property to the tenancy agreement being ready, reference-checked and all. Lovely people, great service. We seriously recommend them to anyone looking to rent in the Hammersmith/Shepherd's Bush area.
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by 'Coyne' 26/10/2011
- Branch:
- 24 Shepherds Bush Road Hammersmith
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I have had a great experience at black katz. Great friendly and personable team. I got in touch with Jamie at the Shepards Bush office who was really enthusiastic in trying to get us a flat. Even tried to arrange times outside his normal working hours, always calling me as soon as properties in my price range got on the market. Really great and energetic guy, helped us get a really great deal on or property and we would have never found a flat so soon without him.
As for the paperwork and contracts, Kim in the London Bridge Office sorted us out and was so helpful. I probably pestered her with one hundred emails and she was always prompt, polite and extremely knowledgeable. Never even had to go to their office, as we signed all the contracts by mail and this helped not take much of our time up.
In general I feel the entire team went above and beyond what you would expect from a lettings agency. I would definately recommend Black Katz to others!
Was this review helpful? Yes
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by 'Daniela Becher' 25/10/2011
- Branch:
- 2 Shepherds Bush Road
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Friends of mine highly recommended Black Katz to me. I received an excellent service from the initial contact with Jay on the phone, meeting with Jay and Jamie at my property and their understanding of my needs as a property owner to all admin work conducted by the super efficient Kim. My tenants are truly lovely and my flat was rented out after just two viewings only, in two days from initial contact with Black Katz. I am truly delighted wit the service I have received 10 out of 10.
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by 'SL' 13/10/2011
- Branch:
- 78 Borough High Street London Bridge
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Super-enthusiastic team at the Sheperds Bush branch - Peter and Jay - who were really persistent with the search for a flat for me. I only had to see 2 properties and instantly feel in love with the second one and am moving in next month! There is slight pressure to say yes pretty much on the spot and pay the admin fee plus a deposit so that they hold the flat for you and don't show it to any other viewers. With hot properties i guess that's understandable and in th elong run worked out well for me!
The London Bridge office has been dealing with my paperwork, references etc as they are located in my area and Kim in particular is fantastic. Very efficient and accommodating, excellent communication and always ready to help no matter what the query is.
Black Katz admin fee is slightly above average but their service, enthusiasm and dedication more than makes up for it!Was this review helpful? Yes
. Urgent issues are never resolved in a timely manner, in fact we were left without hot water for weeks. Once you signed the agreement, pretty much left on your own to follow up with anything (reported issues and even the set up of rental payment - if you do not ask what their account details are and missed your rental payment, bad luck and that will cost you extra £35 because it was your responsibility to arrange it - so what do the admin staff do?).
No inventory list was provided before we moved in despite countless requests then upon moving in, we discovered a whole bunch of crap was left behind (and this subsequently became part of MY inventory list). Poor management as no inventory list was ever done with the previous tenants but of course, this was never communicated to us until all the funds were paid upfront.
Avoid./&display=popup&link=http://www.allagents.co.uk/review/14648/&redirect_uri=http://www.allagents.co.uk/review/14648/ "Share on your Facebook Wall"){kind=logo}
! Heartfelt thanks to Jay the manager as well, who made sure the whole process was smooth and quick. In fact, it look less than 24 hours to get from us sending the initial quiery for the property to the tenancy agreement being ready, reference-checked and all. Lovely people, great service. We seriously recommend them to anyone looking to rent in the Hammersmith/Shepherd's Bush area./&display=popup&link=http://www.allagents.co.uk/review/14419/&redirect_uri=http://www.allagents.co.uk/review/14419/ "Share on your Facebook Wall"){kind=logo}
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by 'Luke' 13/10/2011
- Branch:
- 69 Parkway
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I went into the office with a very clear picture of what I wanted. Aaron took the time to actually understand exactly what I wanted and assured me that he wouldn't show me anything that would waste my time. throughout the process he updated on the progress and really made me feel as he was looking after my property search.
Whislt other agents The fiwhilst other agents tried to fix a property to my needs- I had confidence that understood my needs and genuinely tried to find a property that was suitable for me.
The quality of service was proved in the result. Aaron only showed me one property and it was absolutely perfect- which validate my opinion that he had really understood what I wanted and would not waste my time.
He was far and away the most friendly, helpful and understanding estate agent in the Camden area - who was really willing to go above and beyond. Excellent service- would definitely use again.
Was this review helpful? Yes
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by 'Adam' 12/10/2011
- Branch:
- 1 Topsfield Parade Middle Lane Crouch End
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
As the joint landlord of a 2 bed flat in Crouch End, in a nice road, over the last 8 years we have had 4 great sets of tenants. It has never taken us more than 2-3 days to re-let the flat and I would not hesitate to recommend the great service provided by Chris, Cristina, Ben, George and team.
From the start, they gave us great advice, definitely knew the local area well and most importantly vetted potential clients, took references, listened to our requirements and knew all the legal things that we as landlords have to do. I have found it to be an absolute pleasure doing business with them and from a landlords point of view thoroughly recomend them. Sure there may be good or bad branches but my personal experience is that Crouch End seems to be a very good one indeed.
Was this review helpful? Yes
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by 'Pipper' 12/10/2011
- Branch:
- 78 Borough High Street London Bridge
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Hi,
i was pleasantly surprised would give 5 STARS,me and my girlfrined got really nice service from the london Bridge office.The Agent was polite nad patient with our needs and we finally found what we needed as we were given choice within our price range.Was this review helpful? Yes
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by 'Amar' 2/10/2011
- Branch:
- 78 Borough High Street London Bridge
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have dealt with Black Katz for the past 2 years and that has given me ample time to really know this letting agent and therefore write this review. Black Katz were more often calling me rather than the other way around (which seems to norm for a lot of letting agents). They were really keen on securing me a good tenancy and ensured I was constantly updated no matter what. Its an excellent outfit and I'm more than happy to use Black Katz going forward.
I just want to add that Carly Matthews was outstanding yet again. She is very astute, has a refreshing telephone manner, clearly knows her role and most importantly, gets the job done. Talk about going the extra mile! A was and still am very impressed with her and see her as a true professional. I never had anything to worry about when she was in charge. (if you get to read this Carly...a big thank you again!)
Was this review helpful? Yes
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by 'Patricia Stephens' 30/9/2011
- Branch:
- 24 Shepherds Bush Road Hammersmith
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Jamie from Black Katz Hammersmith was tireless in his efforts to find a suitable flat that was needed urgently. He was always friendly, positive and efficient and got us the flat that was perfect for our requirements.
Was this review helpful? Yes
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by 'Abie' 30/9/2011
- Branch:
- 24 Shepherds Bush Road Hammersmith
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Absolutely amazing service
Jay and Calvin were very helpful throughout
Everyone was friendly and easy to work with
Would definately use again and i highly recommend them to others!Was this review helpful? Yes
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by 'Kay+Pat' 29/9/2011
- Branch:
- 24 Shepherds Bush Road Hammersmith
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Patrick and I have been delighted with the service provided to us by Jamie from the Shepherds Bush branch. He went the extra mile on a couple of occasions, working late and weekends to fit around us!! He found us an amazing property in budget and we can’t thank him enough. Jamie makes the whole experience fun, but he is also very efficient and hardworking professional! We would highly recommend his service.
Kay
Was this review helpful? Yes
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by 'Patrick' 27/9/2011
- Branch:
- 24 Shepherds Bush Road Hammersmith
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Thank you Jamie for sorting us out with our new home! Always willing to take us around properties (saturday/sunday/late evenings!), very clear about prices and exactly how much we would need to pay immediately and in the future and, ofcourse, regular updates on how Nando's was the night before ;) !!
RECOMMENDED TO EVERYONE
Was this review helpful? Yes
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by 'Duncan Wilkinson' 19/9/2011
- Branch:
- 199B Westend Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Warren and Chris from the Hampstead office were simply great in finding and letting the best flat I've had in London yet. They were always helpful and keen to sort out any questions I had. Thanks again chaps!
Was this review helpful? Yes
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by 'Oliver' 18/9/2011
- Branch:
- 22 Baron Street Islington
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Just want to thank RUBEN at Black Katz in Islington for finding us the perfect flat so quickly! Also the other guys in the office were very helpful too.Couldn't have asked for a better service and have already recommended them to some friends. Thanks again!!
Was this review helpful? Yes
. They were really keen on securing me a good tenancy and ensured I was constantly updated no matter what. Its an excellent outfit and I'm more than happy to use Black Katz going forward.
I just want to add that Carly Matthews was outstanding yet again. She is very astute, has a refreshing telephone manner, clearly knows her role and most importantly, gets the job done. Talk about going the extra mile! A was and still am very impressed with her and see her as a true professional. I never had anything to worry about when she was in charge. (if you get to read this Carly...a big thank you again!)/&display=popup&link=http://www.allagents.co.uk/review/13290/&redirect_uri=http://www.allagents.co.uk/review/13290/ "Share on your Facebook Wall"){kind=logo}
, very clear about prices and exactly how much we would need to pay immediately and in the future and, ofcourse, regular updates on how Nando's was the night before ;) !!
RECOMMENDED TO EVERYONE/&display=popup&link=http://www.allagents.co.uk/review/13117/&redirect_uri=http://www.allagents.co.uk/review/13117/ "Share on your Facebook Wall"){kind=logo}
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by 'Anthony and Valeria' 27/7/2011
- Branch:
- 24 Shepherds Bush Road Hammersmith
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
We are very happy with Jay and Harry from the Shepherd's Bush Road Hammersmith Office, they were prompt on their search and they straight forward approach. They did a brilliant job finding us a flat that met our requirements and very efficient with the negotiations. We would definitely recommend Black Katz!
Was this review helpful? Yes
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by 'nico' 27/7/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Had experience with this agency few months ago. I just came from a scam from another "agency" and I went to black katz since, even little bit expensive, they had the reputation to be serious.I ahve to say overall they are good organised. The guy was nice showing me the flat and he gave me a price. I accepted and when we went into the office to sign the price was already increased 5£/week since a colleague said that the landlord increased the price (asked to the landlord and was not true) . Anyway I signed on condition that the landlord approved to store my bicycle. they said that... (read more)
Was this review helpful? Yes
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by 'youlea09' 21/7/2011
- Branch:
- 24 Shepherds Bush Road Hammersmith
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
My current property is through Black Katz Camden office, we have had no problems but other than the day we signed the contract we have had no contact with them as our landlord owns offices in the same building.
The problems started when coming to the end of the tenancy and looking for a new property, we went into the Camden office and essentially got shown out again straight away saying our requirements were unreasonable and no properties would ever become available, even though they had multiple suitable properties on their website.
I then tried the Hammersmith office, on my way to view... (read more)Was this review helpful? Yes
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by 'Rob Capon' 16/7/2011
- Branch:
- 78 Borough High Street London Bridge
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
As a landlord of some 13 years, I have dealt with a good many different
lettings agents and their representatives over the years. The service I have
received to date has ranged from adequate to unacceptable, and the people I
have dealt with, in general, have not seemed to care much about their
clients, and this lack of concern has generally gone hand-in hand with a
high turnover of staff, and therefore a lack of continuity and therefore
knowledge of my position and requirements. Quite often, I have phoned an
agent who currently has one of my properties let, and they have never... (read more)Was this review helpful? Yes
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by 'Dan' 29/6/2011
- Branch:
- 78 Borough High Street London Bridge
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
A big thanks to everyone at Black Katz London Bridge office for finding a superb flat ASAP for my partner & I.
You made it all seem so effortless!!! Very professional, it was a pleasure thank you all.Was this review helpful? Yes
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by 'Carrain Ltd' 29/6/2011
- Branch:
- 69 Parkway
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Prompt lets (within a week but most of the time in a day or two) and reliable tenants with a wish to keep it that way. What else could we ask for?
We\'ve been working with Black Katz Camden & Islington for around 7 years now and always get excellent service. They do not manage our properties but lettings and admin teams are very helpful and efficient therefore we would highly recommend it to anyone from landlord\'s point of view.
Was this review helpful? Yes
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by 'Lou' 28/6/2011
- Branch:
- 69 Parkway
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Dealing with Black Katz was the most demoralising, difficult, painful and unpleasant experience I have ever had with a letting agency. Tenants are treated with distain. During my tenancy I had a severe mice infestation that was never dealt with until I took it upon myself to block up all the holes where they could enter. The shower never worked properly and was never fixed. The flat had a carbon monoxide leak and it was only through pure luck that the gas was checked in the early stages of the leak that I was not done in. Fortunately, I kept my windows open at all times but had a week of... (read more)
Was this review helpful? Yes
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by 'Leila' 27/6/2011
- Branch:
- 69 Parkway, Camden
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
For the past three years, my friends and I have been repeatedly impressed by the professional services of Black Katz. In particular, Aaron, Caley and Zia have gone out of their way to ensure that we are satisfied and comfortable with the property that we are taking. From chauffering us around numerous properties, to answering any questions that we have, extensively, the service has been excellent. They have never been pushy sales people and have never mis-sold us anything. They have always been honest and tailored their services to our specific needs. Aaron, in particular, has been... (read more)
Was this review helpful? Yes
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by 'Camille' 27/6/2011
- Branch:
- ,
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Despite the fact it took several viewings to find the right flat for me, I was pleased with the service provided by Reuben at this branch. He kept in regular contact with me about what properties were available to meet my requirements and showed them to me outside of office hours as I work late. When we found the flat I wanted, he ensured the administration process was easy and efficient. I liked this agency because they treated me like a person and not like a \'deal\', which has been my experience with other agents in the area. I\'d recommend Black Katz if you want a friendly and approachable service.
Was this review helpful? Yes
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by 'Deepika' 15/6/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
The service provided from the Shepherd's Bush branch was a shambles. First they were incapable of getting the tenants to pay on time and to the right account, which resulted in over 3 months of me chasing the Manager to find out what was happening.
He spent days not doing simple tasks like looking in a file, and it would take me going into the branch to make him do such simple things.
further miscommunication with his team lead to an inventory not being done, considering the damage done to the property (broken windows, bathroom appliances) this is far from ideal.Not once have I got an email back in reply to anything I ever sent. Barely any of my calls or messages were returned, further when the Manager said he would call he didn't and lied about trying to call, with considerable times I had my phone on me so I could receive a call.
I am highly unimpressed and dissatisfied with the service received. Rest assured I will NEVER use this company again, nor will I ever recommend this branch.I found them to be incompetent, and rude, a terrible combination.
Was this review helpful? Yes
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by 'Cara' 14/6/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Stay away from this landlord!!!!! I had the worst possible nightmare with mice/rats in the flat, failure to respond to important maintenance requests, all culminating in the landlord seemingly being registered through some Cayman Island tax scam and was "therefore difficult to get in touch with" when I needed something urgent. I can write a book about what happened during my 2 years in the flat; for example there was a gas leak they took 3 days to respond to.
Was this review helpful? Yes
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by 'Lucy' 8/6/2011
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? No
Decided to use Black Katz to rent a property with my two friends for our second year of university in London. The guy we had initially seemed really nice and attentive, but after the first meeting he would never call us back, would always cancel on us or would just not show up at our flat viewings that he had arranged. After over a month of using their services, we had viewed no flats. Finally we decided to call up landlords ourselves and sort it out, within a week we had found a house which we loved. I wouldn't recommend using Black Katz at all, waste of time!
Was this review helpful? Yes
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by 'AM' 21/5/2011
- Branch:
- 78 Borough High Street London Bridge
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Very disorganised office, poor communication, especially with regard to asking landlord to fix things before the move-in. They promised lights would be repaired (electrician, not new bulbs!), peeling paint redone, flat cleaned (!!!). NONE of these were done, and the very day that we moved in they washed their hands of us, claiming all responsibility lay with the landlord, despite their own guarantees. Not impressive.
Was this review helpful? Yes
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by 'Scooterpower' 18/5/2011
- Branch:
- 157 Broadhurst Gardens West Hampstead
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Efficient and honest. They did everything they said they would do. Chris and Jennifer made the process very easy.
Was this review helpful? Yes
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by 'Tracey' 15/5/2011
- Branch:
- 157 Broadhurst Gardens West Hampstead
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Neil at Black Katz West Hamstead was excellent. We were searching for the right flat for months and Neil was really proactive and digested our feeback and found us a great flat. Neil was by far the best estate agent we dealt with. He is an asset to Black Katz and they are very lucky to have him. Thanks Neil
Was this review helpful? Yes
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by 'jayphil' 13/5/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Having been a BK tenant for almost 2 years, its always sad to get sold something and have a great positive friendly Agent experience only to have another department repeatedly stomp all over that mood.
My agency in Crouch End found me a great house & the experience was great. Then, they told me it was a house also maintained by them (and charged me an extra £100 or more for the priviledge) and originally I was cool with that. Since its been problem after problem and the maintenance company attitude is to leave me hanging for 3 weeks with no hot water during last years cold winter,... (read more)
Was this review helpful? Yes
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by 'Overseas Landlord' 6/5/2011
- Branch:
- 157 Broadhurst Gardens West Hampstead
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
BK are doing a reasonable job of managing my flat. I find them a little slow to respond sometimes. I am in Australia but with modern communications that is not an excuse. That said, they find good tenants quickly and keep me informed monthly. My tenants seem to think they are a little unresponsive also, not phoning on the agreed phone number for example. On the whole, OK (certainly compared to other London agents) and I'm particularly impressed with how seriously their leadership team take customer service and complaints.
Was this review helpful? Yes
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by 'marie' 4/5/2011
- Branch:
- 157 Broadhurst Gardens West Hampstead
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
We dealt mainly with Jennifer who proved to be very efficient and friendly, a great combination! Even after we moved in, she was always very prompt and helpful by email. Also being able to communicate by email rather than telephone made the process so much smoother and easier for me!
Was this review helpful? Yes
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by 'Russell' 29/4/2011
- Branch:
- 157 Broadhurst Gardens West Hampstead
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Proactive, friendly and efficient.
Was this review helpful? Yes
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by 'Clarejtn' 18/4/2011
- Branch:
- 78 Borough High Street London Bridge
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
User 'Clarejtn' rated Black Katz but did not write a review. -
by 'Chelsey + Alex' 9/4/2011
- Branch:
- 157 Broadhurst Gardens West Hampstead
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
We've just moved into a "BlackKatz" property and would highly recommend their service.
Khan was the most personable agent we have ever come across, and went out of his way to find us properties that would appeal (we were particularly fussy customers). It was quite sad when we found a flat we liked as it meant no more Saturday mornings with Khan!
The "moving in" pack that Jennifer gave us, and all her help was exceptional too. We had used Greene and Co for our previous let who certainly werent as professional, quick, informative or personable.
We've found a place we love, and if we do ever want to move again, BlackKatz will be our very first phonecall.
Was this review helpful? Yes
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by 'sam' 8/4/2011
- Branch:
- 157 Broadhurst Gardens West Hampstead
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Very freindly, efficient and helpful staff. I really felt that they were doing their best to find me a suitable flat for my needs. Niel was particularly helpful.
Was this review helpful? Yes
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by 'Kennington Management Ltd' 31/3/2011
- Branch:
- 24 Shepherds Bush Road Hammersmith
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Jay and team at Hammersmith Black Katz have rented properties for our company and achieved excellent rentals while providing a friendly and efficient service
Was this review helpful? Yes
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by 'Gill' 27/3/2011
- Branch:
- 24 Shepherds Bush Road Hammersmith
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Proffesional, efficient and found me amazing tenants! Highly recommended
Was this review helpful? Yes
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by 'toto' 22/3/2011
- Branch:
- 69 Parkway
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
Too pushy and unprofessional.
Was this review helpful? Yes
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by 'Shauna' 16/3/2011
- Branch:
- 157 Broadhurst Gardens West Hampstead
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
The guys (and girls) at Black Kats were great. Khan showed my house mate and I around to three great properties and we settled on the third...very fast and efficient. Jennifer at the office was also great in explaining things and in getting us into our place asap.
Thanks guys!Was this review helpful? Yes
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by 'Alex' 10/3/2011
- Branch:
- 24 Shepherds Bush Road Hammersmith
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
I would like to thank Black Katz (especially Jay and Shanto) for an excellent service. They were very professional, friendly and helpful. I was treated individually, what is not very common in other agencies. They have fantastic customer service.
I definitely recommend BLACK KATZ to anyone who is looking for a flat to rent.Was this review helpful? Yes
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by 'marshall137' 6/3/2011
- Branch:
- 157 Broadhurst Gardens West Hampstead
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Great experience with Black Katz (West Hampstead)
Jennifer was extremely informative and was quick to reply to all emails and update us on the progress of our references, etc.
She even helped us out when we moved in and found that the flat hadn't been cleaned. She organised really good cleaners for us even though it was a Let Only contract and it was the landlords responsibility.
Would recommend and will definitely be using again.
Thanks,
James & Gisella
Was this review helpful? Yes
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by 'Jaroslav' 1/3/2011
- Branch:
- 69 Parkway
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Black Katz (Camden) Rocks!
As a tenant for over 5 years I have found them professional, efficient, caring and compassionate.
I think it admirable that Andrew Black responds to any negative comments posted on this site with a clear objective of constant improvement. Special thanks to Cal and Rachael at the office!Was this review helpful? Yes
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by 'Marta' 28/2/2011
- Branch:
- 24 Shepherds Bush Road Hammersmith
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I have just rented an apartment with Black Katz help and the result has been superb.
It was the first time I'm renting in the U.K. and Black Katz offered all the support and advice that I was denied by other letting agents.
The attention I received was always correct, always formal and punctual, the information and procedures were clear and Jay and Shanto (Sheperds Bush office) helped me at all times to become a happy tenant now living in W4.
Jay, Shanto thanks!
Was this review helpful? Yes
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by 'Carly' 27/2/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Thanks Black-Katz. What a great service. They were friendly and professional without being pushy, and the properties they showed us were so much nicer than all the others we had viewed. I would definitely use them again!
Was this review helpful? Yes
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by 'Karthik' 18/2/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I would like to thank Black Katz (especially Jay Shah and Shanto) for helping me to find a rental property that was to my satisfaction and within my budget.
They were very helpful and professional throughout and I would definitely use them again in the future.
Was this review helpful? Yes
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by 'Dan' 16/2/2011
- Branch:
- 69 Parkway
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Absolute nightmare! They were prompt and professional when it counted i.e. until we signed the lease. Contacting them for anything was a joke and they have absolutely no idea on how to return a phone call or email. The slightest thing was always too difficult and it became a full-time job dealing with them. We eventually sent the owner of the company and email which assisted us in one situation, however, it was just 'a drop in the ocean'. Completely useless staff and atrocious work ethic. I was so happy to end my lease with them, however, the happiness was short-lived because I am now having problems in getting my bond back! For shame! I would never recommend this company and should have listened when I was initially warned about them years ago. I would be more than happy to discuss my experiences with Andrew Black!
Was this review helpful? Yes
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by 'Sara' 14/2/2011
- Branch:
- 157 Broadhurst Gardens West Hampstead
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Professional, personal, efficient and super speedy in finding new tenants ! I will definitely be using them again - this is the first time I have stuck with the same agent as I generally find the service to be dreadful. Not the case with Black Katz.
Was this review helpful? Yes
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by 'Northern Irish KP' 7/2/2011
- Branch:
- 69 Parkway
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
In September 2010, myself and two other female students were looking for an apartment to share together and we admittedly left it rather late to start looking as most lettings were already gone by this late stage. After visiting countless estate agents we were starting to give up hope that we would find anywhere, we were constantly told that there was nothing on the market and to leave our name and number to which no one ever got in touch.
However from the moment we walked into the Black Katz Camden branch we were reassured by a friendly and approachable member of staff, Aaron, who was an... (read more)
Was this review helpful? Yes
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person found
this helpful.
by 'Alan' 3/2/2011
- Branch:
- 69 Parkway
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Do not use this company. Their letting agents are friendly and they have a decent amount of stock but pressure people from the outset to accept houses without any time to look it over. My friends and I took a house in Camden that had been refurbished by Black Katz for a non resident landlord. When we moved in their was a long list of items still to be finished - installing blinds, cleaning paint of counters, servicing the heating, the washing machine and the cooker were faulty - we took a list and sent it in to the "maintenance team" It has taken 3 months and plenty of emails and phone calls to get some of the work done, the rest is still outstanding. They also changed the locks to the house on Christmas eve without telling us because an unannounced maintenance person suspected the door had been tampered with - Never contacted us and then when we had to use a locksmith to get in on Christmas day they refused to refund the charge.
Was this review helpful? Yes
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by 'Harriet' 19/1/2011
- Branch:
- 78 Borough High Street London Bridge
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
I dealt with Shah at the London Bridge branch and have nothing but praise for him. He was open, honest and worked tirelessly to keep us informed of progress and get in touch with prospective landlords. An absolutely fantastic agent.
I wouldn't hesitate to recommend this agency and would certainly use them again in the future.
Was this review helpful? Yes
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by 'Ewe' 13/1/2011
- Branch:
- 157 Broadhurst Gardens West Hampstead
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
I was most impressed with the service provided by Black Katz West Hampstead. Khan and his team were professional, quick and proactive. The most impressive was the very open and honest way of dealing with customers, the level of which, quite frankly, is hardly expected from property agents.
All in all the service was first class and I would highly recommend Black Katz to anyone looking to rent.
Was this review helpful? Yes
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by 'Beatrice' 11/1/2011
- Branch:
- 157 Broadhurst Gardens West Hampstead
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I was really impressed with the excellent service provided by Black Katz West Hampstead office. Chris and his team were very proactive, so much so it took them only 2 days to find suitable tenants for my flat! All the staff were professional friendly and efficient and the after sales care provided by Jennifer on the Admin team was superb. All in all the service was first class and I would highly recommend Black Katz to anyone looking to rent out their flat.
Was this review helpful? Yes
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by 'traveller' 8/1/2011
- Branch:
- 22 Baron Street Islington
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
The service has been very good! Very suprised with the comments on here! - think ppl have a bit too much time to winge! Love the agency would highly recommend! I dealt with William and found him very effecient!
Was this review helpful? Yes
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by 'F' 30/11/2010
- Branch:
- 69 Parkway
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Total nightmare since the beginning to the end of the tenancy. They don't care about anything. They are very disorganized.
Was this review helpful? Yes
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by 'KH' 26/11/2010
- Branch:
- 157 Broadhurst Gardens West Hampstead
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Absolute nightmare to deal with. Still waiting on our deposit over a month after our accounts were closed and everything was supposedly sorted. Make sure you attend the inventory session when you move out and ask for a copy of the final report - they are trying to charge us for something that they claimed is broken but was not on the inventory. When I mentioned that myself and my flatmate had been present at the time of the inspection and that we were personally shown on the detailed inventory list that nothing was wrong or broken with the flat they suddenly went a bit quiet!
Also, as a... (read more)
Was this review helpful? Yes
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by 'Avram' 16/11/2010
- Branch:
- 157 Broadhurst Gardens West Hampstead
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Great service throughout the process. Jennifer Powell was absolutely amazing, patient, always available and willing to help. We felt that we have an address for whatever we need. We will definitely go back to this agency in the future!!!
Was this review helpful? Yes
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by 'Shelley' 3/11/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I rented a studio flat with Black Katz. My experience with them was very positive. The agents phoned me frequently with details of suitable flats. Then, the process of renting the flat I found went very smoothly. The staff are very friendly and helpful.
Was this review helpful? Yes
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by 'Steve' 3/11/2010
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Fantastic service as ever from Black Katz, we've used them for years in various locations and the level of service and help has been as high as ever. Above and beyond the call of duty , thank you.
Was this review helpful? Yes
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by 'Sonia' 1/11/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I found London Bridge Blackkatz to be friendly and efficient. They kept in regular contact and gave me sound advice on the lettings market. I would definitely use them again in future.
Was this review helpful? Yes
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by 'Rachel' 1/11/2010
- Branch:
- 157 Broadhurst Gardens West Hampstead
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I rented a flat with Black Katz West Hampstead from 2008-2009. They were efficient, friendly and professional. We had a lot of problems with the flat when we moved in but they happily helped us get in contact with the Landlord and sorted out the problems we had.
One agent (Jennifer) has been very helpful lately, I lost a copy of my tenancy agreement and she emailed me a copy - very helpful.
I would happily recommend using Black Katz West Hampstead again.
Was this review helpful? Yes
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by 'Alison' 25/10/2010
- Branch:
- 1 Topsfield Parade Middle Lane Crouch End
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
A surprisingly efficient service. One minor hiccough in arithmetic when calculating rent was fairly quickly resolved, and all the references I requested were presented, together with my cheque, by the deadline - just. A vast improvement on Ludlow Thompson and other branches of Black Katz, with whom have had unhappy experiences.
Was this review helpful? Yes
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by 'Dean' 29/9/2010
- Branch:
- 1 Topsfield Parade Middle Lane Crouch End
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I have rented several flats in the Crouch End area through Black Katz Crouch End office over the last three years. They have always provided excellent customer service and I would recommend them to anyone looking to rent in Crouch End and the surrounding area.
Was this review helpful? Yes
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by 'Jules' 19/8/2010
- Branch:
- 78 Borough High Street London Bridge
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Alex & the Team at London Bridge couldn't of been more helpful in finding me n my partner the perfect palce to stay at a reasonable price. Would definately recommend them to our friends.
Was this review helpful? Yes
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by 'Dylan' 26/7/2010
- Branch:
- 1 Topsfield Parade Middle Lane Crouch End
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
We needed to find a flat in Highgate and Black Katz in Crouch End were brilliant. Within an hour we had found a nice two bed flat, the paperwork was processed very quickly and we picked up the keys a few days later. So a big thank you to Cristina, Ben and Chris!
Was this review helpful? Yes
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by '0891akrat' 13/7/2010
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
I have just had an extremely bad experience with this company, and found them to be above all time wasting and disorganised. From the outset I found them sly, whilst viewing a property with my partner I asked what the total agency fees were, and was told
Was this review helpful? Yes
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by 'Kevin T' 23/6/2010
- Branch:
- 1 Topsfield Parade Middle Lane Crouch End
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I've used Crouch End branch for around 7-8 years now and they have always found good reliable tenants very quickly, always within a week of marketing the property, sometimes within a day or two. Staff have always been helpful and efficient and I would recommend them from a landlord's point of view. I would, however, avoid the management service (run from theCamden Office) which I didn't find to be value for money, but that's true of all agencies.
Was this review helpful? Yes
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by 'Natalia Rodriguez' 2/6/2010
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
I just had the worst experience customer service experience with a guy called **** at this agency - I called to make an inquiry and he sounded as if he was doing me a favour telling me about this appartment in Fitzrovia and was extremely odd on the phone - with a can't-be-bothered-why-are-you-calling attitude. I was really interested in the appartment but this man was so arrogant and genuinely weird I could not imagine doing any sort of business with a person that can't even speak properly on a phone. I don't usually write reviews like this but I have never felt so appalled.
Admin note: agent's name has been removed
Was this review helpful? Yes
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by 'JCMG' 29/5/2010
- Branch:
- 157 Broadhurst Gardens West Hampstead
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
My friend and I used Black Katz recently and we found them really pleasant to deal with. We were regularly called with news of new properties and had frequent viewings. The staff are polite and us find something to fit within our budget. Would definitely use them again and recommend them to others.
Was this review helpful? Yes
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by 'never gain' 30/4/2010
- Branch:
- 1 Topsfield Parade Middle Lane Crouch End
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
Before signing a contract with them please review the term and conditions carefully. The wording is deceiving and not clear. In my case my tenants gave their notice early in the contract. I am not re-letting but am selling the property but Black Katz are refusing to refund the commission pro rata but "as a gesture of goodwill they will issue a credit note to be used by family or friends on any property at any time now or in the future" as they say. Translated into plain English that means "tough, you will lose the money".
Not to recommend.Was this review helpful? Yes
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by 'a' 27/4/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
we have just moved in to our flat last weekend and just wanted to thankyou santo for helping us out finding our perfect place after searching for two months. Thanks.
Was this review helpful? Yes
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by 'LS' 26/4/2010
- Branch:
- 22 Baron Street Islington
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Never ever again. They are good in charging fees but apart from that a rather poor service.
In addition they should also review the landlords they work with. Some of them have quite a nice track record with the local councils. Not to recommend!Was this review helpful? Yes
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by 'Libby' 12/4/2010
- Branch:
- 78 Borough High Street Clapham
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I found Black Katz good to deal with. They were prompt in responding to email correspondance and accommdating when the flat was being relet at the end of our tenancy. I would have no hesitation in looking to rent from them again.
Was this review helpful? Yes
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by 'dennisb' 8/4/2010
- Branch:
- 78 Borough High Street London Bridge
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Alex and the team at London Bridge could not have done more to find me a great place.
The service they provided was A1.Was this review helpful? Yes
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by 'Nikki' 30/3/2010
- Branch:
- 78 Borough High Street London Bridge
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I used the London Bridge branch of Black Katz when I first moved to London. The agents were helpful, friendly and extremely knowledgeable about the local area and what sort of properties were in my budget.
They found me a great flat on the first day of searching for properties- which was a great location and met the specification I'd given them.
The admin team worked quickly to make sure I could move in as soon as possible.
Would definitely use them again.
Was this review helpful? Yes
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by 'dutts' 30/3/2010
- Branch:
- 1 Topsfield Parade Middle Lane Crouch End
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Quick, efficient and helpful. Attentive to my property requirements and swift to act in finding me and my partner a more than suitable property. The whole process ran very smoothly mostly in part to the professionalism of all the staff at the Crouch End office. A big thankyou to Black Katz!
Was this review helpful? Yes
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by 'Bon' 22/3/2010
- Branch:
- 157 Broadhurst Gardens West Hampstead
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I found the all the staff very helpful as we were looking for 4 months for a place to rent and they looked for us all the time. The staff were friendly, polite and professional.
Was this review helpful? Yes
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1
person found
this helpful.
by 'a' 18/3/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I have been living at the current property since last Autumn and from the start the agency has not been at all helpful. When I first moved in, the place was a tip with dust and dirt everywhere. When we called the agency, they said they would send a cleaner around but we would have to pay for it! Next, we had a mouse problem which was blamed on us! Did not want to help. Finally - the boiler broke down, trying to get through to the maintenence service is a joke - goes straight to the answering machine - calling the agency they are saying there is nothing they can do!!!! Its ridiculous!
Was this review helpful? Yes
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by 'mdw' 18/3/2010
- Branch:
- 69 Parkway
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I rented a flat from the Camden branch last year, which ended in September 2009. We had problems from start to finish, and almost 7 months later we are still having endless problems with them. I have never experienced a company of any kind giving such terrible, rude and incompetent service.
On our move in things were delayed, inaccurate and found the staff generally unhelpful. We got passed around the office with the attitude "that's not part of my role". Throughout our stay things didn't improve and when we contacted the office over any problems we would constantly have to chase up till anything got done.
The worse was yet to come though and after our move out it came to getting our deposit back. Some delays were due to our council tax office being about as effective as Black Katz themselves. But yet almost 7 months on we are still waiting for our deposit, which is over
Was this review helpful? Yes
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1
person found
this helpful.
by 'Shelby' 10/3/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Absolutely shocking. All they were bothered about is getting the money. Absolute geezers and very untrustworthy.
Was this review helpful? Yes
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by 'Sam North' 1/3/2010
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have used Black Katz several times now. I have been very happy with their service. They always give me honest feedback and have been totally reliable on both the letting and admin side.
I would always recommend them!
Was this review helpful? Yes
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by 'knowUrRights' 23/2/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Do not use this agency. They are not bothered about the integrity of the landlords they use and will not help you in any capacity with any problems. In fact you will notice a change in attitude as soon as they have taken your money! Do not use them is my advice.
Was this review helpful? Yes
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by 'Disgruntled' 18/2/2010
- Branch:
- 69 Parkway
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
User 'Disgruntled' rated Black Katz but did not write a review. -
by 'Maggie' 8/2/2010
- Branch:
- 78 Borough High Street Clapham
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Excellent service , helpful and friendly staff in all branches and can not do enough to please the tenant and the landlord. We always use Black Katz idf we can and have done for the last tweleve years or more. Can not praise them enough.
Was this review helpful? Yes
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by 'Geoff' 8/2/2010
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Reliable and helpful
Was this review helpful? Yes
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by 'Linda' 8/2/2010
- Branch:
- 157 Broadhurst Gardens West Hampstead
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Blck Katz have been giving me an excellent service for many years. I cannot speak highly enough of them. They make sure that my properties are always let. Can't ask for more than that.
Was this review helpful? Yes
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by 'howdy' 7/2/2010
- Branch:
- 69 Parkway
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
User 'howdy' rated Black Katz but did not write a review. -
by 'Nicky' 5/2/2010
- Branch:
- 24 Shepherds Bush Road Hammersmith
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have been renting out my property for the last ten years and I\'ve never had any problems. They have always found me amazing tenants and Sean in the team has always been very helpful and easy to deal with.
Was this review helpful? Yes
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by 'Damian' 5/2/2010
- Branch:
- 69 Parkway
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
User 'Damian' rated Black Katz but did not write a review. -
by 'Yvonne' 5/2/2010
- Branch:
- 69 Parkway
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have been with Black Katz for 8 years.They have aleays been friendly, helpful and professional. I would definatly recommend them. And I will be useing them as long as my property is available.
Was this review helpful? Yes
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by 'Andrew Willock' 5/2/2010
- Branch:
- 69 Parkway
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have been well satisfied with the many tenants introduced to my 4 flats over the past 7 years, with only 1 exception. Their administration has been efficient with charges which are competitive compared to estate agents.
Was this review helpful? Yes
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by 'justin' 5/2/2010
- Branch:
- 69 Parkway
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
User 'justin' rated Black Katz but did not write a review. -
by 'Miker' 5/2/2010
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have used the various branches of Black Katz now for several years and have found them to be head and shoulders above most other letting agents. They vet prospective tenants carefully and I have never had a bad one yet!
Was this review helpful? Yes
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by 'pat oneill' 4/2/2010
- Branch:
- 68 Commercial Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Used Black Katz for a number of years which speaks for itself. Have tried other agents but they are the best for rapid and I mean rapid procurement of quality tenants and painless turning around of all related paperwork. Excellent and prompt service.
Was this review helpful? Yes
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by 'musicviijoooo' 2/2/2010
- Branch:
- 69 Parkway
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I've just moved into a flat managed by Black Katz. The move in was really smooth and easy. Had a problem with the hot water already but this was dealt with the same day. So far so good, would definitely recommend.
Was this review helpful? Yes
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by 'Neil B' 2/2/2010
- Branch:
- 68 Commercial Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Exceptional, attentive service from Alex and the Team. Have tried elsewhere but the quality of tenants is the highest I have known.
Was this review helpful? Yes
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by 'LittleChicken' 21/12/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I'm usually not one to go on to the internet and bad mouth a company, but I do find it necessary to do so for Black Katz.
I've dealt with many letting agents and I'd place Black Katz as one of the worst.Their viewing agents are friendly, approachable and quite informative. However everything else is pretty unprofessional. When signing the contract, they had asked us openly, in their offices with other potential tenants and other office members personal questions such as my currently salary. Despite already having written confirmation from my employer stating my salary.
We were only intending to stay for 8 of the 12 months contract. They said it would be fine as long as we found a replacement, they even said they would even help us find replacements.
When the time came they wouldnt have any of it, told us that if they would charge usWas this review helpful? Yes
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by 'Badgers' 5/12/2009
- Branch:
- 69 Parkway
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
User 'Badgers' rated Black Katz but did not write a review. -
by 'Stavvy' 21/10/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
]]
Simply put they lie.I agreed a reduction on the administration fee as it had been offered to another tenant (i think they just make the price up in their head and have no idea how changing words in a contract template is so expensive) and then they call up the next day and disregard that agreement with their final line being "well nothing is written down is it"
Nice
[[EDIT ORIGINAL START]]
I agreed a reduction on the administration fee as it had been offered to another tenant (I think they just make the price up in their head and have no idea how changing words in a contract template is so expensive) and then they call up the next day and disregard that agreement with their final line being "well nothing is written down is it"Nice
Was this review helpful? Yes
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by 'Giles Morris' 26/5/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
They are absolutely abysmal. I pity anyone who has the misfortune to be their customer.
Was this review helpful? Yes
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by 'thedogs..' 24/3/2009
- Branch:
- 69 Parkway
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
User 'thedogs..' rated Black Katz but did not write a review. -
by 'Neil' 12/2/2009
- Branch:
- 69 Parkway
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
User 'Neil' rated Black Katz but did not write a review. -
by 'pcplod' 28/1/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Black Katz are beyond inept. I was nodding in agreement with all the reviwes on this site. Me and some of my friends have had exactly the same problems. The general conclusion of every tenant we have spoken to about them is that:
1. They will say ANYTHING to get you to take the flat (including lies),
2. They cannot organise the contracts, receipts and welcome packs which never seem to materialise.
3. If anything goes wrong they disappear, go radio silent, or promise call backs that never happen
4. They could be taking risks with your security and may even leave communal doors... (read more)
Was this review helpful? Yes
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by 'Nessie' 18/12/2008
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I would reiterate the other reviews on here - truly wished I'd looked at this site before entering into a rental agreement. At first, I gave them the benefit of doubt and thought that perhaps they were simply incompetent. However, I now realise this is far too generous and that they really are flat out dishonest and absolutely not to be trusted. Literally, ensure every communication is in writing otherwise you will find yourself arguing back and forth about who said what when. This extends throughout the company, it is not a question of an individual agent. Once they have your money and signature, they wash themselves of any further responsibilities and will tell bold faced lies to the tenant and landlord. They have no clue about the properties they are showing and will say anything that comes to mind. Make sure you have everything signed, and countersigned - even then you will likely encounter problems and debates on interpretating what is in writing.
Was this review helpful? Yes
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by 'bad_pixie' 13/10/2008
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
We paid a whopping
Was this review helpful? Yes
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by 'Des' 25/9/2008
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
For what they charge for as Administration fees-thay give you sweet F.A.
They claim things like we have received your fax and when you ask about your requests on the covering letter-they claim, no covering letter was received!!! Absolute A class liars
They are just in it for the money!!!
Will never ever use them againWas this review helpful? Yes
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by 'tubemap' 14/9/2008
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I was going to leave them good feedback if they deserved it - they didn't though.
If you phone and they say we will call back in two minutes - don't hold your breath as the call wont come at all. They will waste your time until you have no choice but to take their flat because you have no more time to look.
When you first get shown around a few houses by someone who wants to help you, getting driven around you think that Black Katz are absolutely great. They are far from good though...
After finding a place which might be suitable (many flats are so bad that your standards have... (read more)
Was this review helpful? Yes
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by 'White Dog' 12/3/2008
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
STUNNING lack of competence and honesty on every level, which was particularly rich given the amount of money they charge for "administration". Flat was not ready, paperwork not followed up, etc . when I complained, they called my girlfriend and threatened us with "terminating the contract". Anybody dealing with them should insist on everything IN WRITING as you cannot trust what is said to you in person or on the phone. Luckily, I have lawyer friends, but I imagine they get away with a lot with the uninformed.
Was this review helpful? Yes
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by 'Alex Wolff' 2/1/2008
- Branch:
- 69 Parkway
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
The house was not ready when I moved in. They didn't pay the hotel. They never returned the deposit arguing that the carpet was damaged when the flat had wooden floors!!. Amazing. They charged me twice for last month and when I asked for my deposit back, they asked me again for that month!!
Was this review helpful? Yes
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by 'chrissy' 3/12/2007
- Branch:
- 69 Parkway
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
User 'chrissy' rated Black Katz but did not write a review. -
by 'mct' 25/6/2007
- Branch:
- 69 Parkway
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
User 'mct' rated Black Katz but did not write a review. -
by 'london001' 6/5/2006
- Branch:
- 69 Parkway
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
User 'london001' rated Black Katz but did not write a review.
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=Had experience with this agency few months ago. I just came from a scam from another \"agency\" and I went to black katz since, even little bit expensive, they had the reputation to be serious.I ahve to say overall they are good organised. The guy was nice showing me the flat and he gave me a price. I accepted and when we went into the office to sign the price was already increased 5£/week since a colleague said that the landlord increased the price (asked to the landlord and was not true) . Anyway I signed on condition that the landlord approved to store my bicycle. they said that they contacted the landlord who approved (when I met the landlord on the first day he said they never contacted him, even if, only after I explained the situation, he approved). The following day I gave deposit again they called me while I was at work several time saying that the landlord found another offer with another agency that was further 5£/week more. So I could loose the flat. This time I did not want such increase, with risk I could loose the flat, the stress and with several occasion lost since I already gave the deposit and I did not look other flats. In the evening the guy from agency called me and said that the landlord gave up without any further increase. Of course I asked to the landlord when I met him and was not true at all. I have to say that about documents and bureaucracy they were efficient and also the landlord is quite good. I would not go again with them even they were efficient in terms of organisations. Is not about the few pounds per week, I just think is not professional work in that way./&display=popup&link=http://www.allagents.co.uk/review/11469/&redirect_uri=http://www.allagents.co.uk/review/11469/ "Share on your Facebook Wall"){kind=logo}
 saying the property had already been let and that I was a liar and should buy a better phone by saying they didn't try to contact me.
I did not appreciate being called a liar and as they had my phone number they could've even sent me an SMS as well as the supposed voicemail. I am never using any Black Katz office if this is the treatment they provide their clients and I would not suggest them to anyone./&display=popup&link=http://www.allagents.co.uk/review/11335/&redirect_uri=http://www.allagents.co.uk/review/11335/ "Share on your Facebook Wall"){kind=logo}
, if possible.
Of particular note are Michelle and Carly, who are absolutely brilliant at their job and
always go the extra mile, whether it's calling a tenant on my behalf, or
emailing me some information. They really makes all the difference and make
owning and renting properties a far less stressful experience than it
otherwise would be. I cannot recommend them highly enough (and do, to my
friends)./&display=popup&link=http://www.allagents.co.uk/review/11212/&redirect_uri=http://www.allagents.co.uk/review/11212/ "Share on your Facebook Wall"){kind=logo}
 and reliable tenants with a wish to keep it that way. What else could we ask for?
We\\\'ve been working with Black Katz Camden & Islington for around 7 years now and always get excellent service. They do not manage our properties but lettings and admin teams are very helpful and efficient therefore we would highly recommend it to anyone from landlord\\\'s point of view./&display=popup&link=http://www.allagents.co.uk/review/10831/&redirect_uri=http://www.allagents.co.uk/review/10831/ "Share on your Facebook Wall"){kind=logo}
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=Dealing with Black Katz was the most demoralising, difficult, painful and unpleasant experience I have ever had with a letting agency. Tenants are treated with distain. During my tenancy I had a severe mice infestation that was never dealt with until I took it upon myself to block up all the holes where they could enter. The shower never worked properly and was never fixed. The flat had a carbon monoxide leak and it was only through pure luck that the gas was checked in the early stages of the leak that I was not done in. Fortunately, I kept my windows open at all times but had a week of feeling very very ill and not knowing why.
The only word I ever got from Black Katz was the annual rental increase phone call from the delightful \"Cally\" who was neither delightful or helpful. On the day they decided they wanted a big rent increase, I got a call from Black Katz saying that the landlord was selling the flat and I had to move. ...or pay an extra 200 per month!!! IN the end it was a lie, they were not planning to sell, just wanted to increase the rent outrageously on what was a very small one bedroom flat with only a dribble for a shower.
Whatever you do, stay away from this firm. They have no interest in customer service. IN fact they scared me./&display=popup&link=http://www.allagents.co.uk/review/15098/&redirect_uri=http://www.allagents.co.uk/review/15098/ "Share on your Facebook Wall"){kind=logo}
 to find out what was happening.
He spent days not doing simple tasks like looking in a file, and it would take me going into the branch to make him do such simple things.
further miscommunication with his team lead to an inventory not being done, considering the damage done to the property (broken windows, bathroom appliances) this is far from ideal.
Not once have I got an email back in reply to anything I ever sent. Barely any of my calls or messages were returned, further when Jay said he would call he didn't a lied about trying to call, with considerable times I had my phone on me so I could recieve a call.
I am highly unimpressed and dissatisfied with the service received. Rest assured I will NEVER use this company again, nor will I ever recommend this branch.
I found Jay to be incompetent, and rude, a terrible combination.
[[EDIT ORIGINAL END]]
The service provided from the Shepherd's Bush branch was a shambles. First they were incapable of getting the tenants to pay on time and to the right account, which resulted in over 3 months of me chasing the Manager to find out what was happening.
He spent days not doing simple tasks like looking in a file, and it would take me going into the branch to make him do such simple things.
further miscommunication with his team lead to an inventory not being done, considering the damage done to the property (broken windows, bathroom appliances) this is far from ideal.
Not once have I got an email back in reply to anything I ever sent. Barely any of my calls or messages were returned, further when the Manager said he would call he didn't and lied about trying to call, with considerable times I had my phone on me so I could receive a call.
I am highly unimpressed and dissatisfied with the service received. Rest assured I will NEVER use this company again, nor will I ever recommend this branch.
I found them to be incompetent, and rude, a terrible combination./&display=popup&link=http://www.allagents.co.uk/review/10593/&redirect_uri=http://www.allagents.co.uk/review/10593/ "Share on your Facebook Wall"){kind=logo}
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=[[EDIT ORIGINAL START]]
I think Blackatz themselves have gone in and edited several positive reviews here..
STAY AWAY from this landlord!!!!! I had the worst possible nightmare with mice/rats in the flat, failure to respond to important maintenance requests, lies, lies and more lies, all culminating in the landlord seemingly being registered through some Cayman Island tax scam and was "therefore difficult to get in touch with" when I needed something urgent. I can write a book about what happened during my 2 years in the flat; for example there was a gas leak they took 3 days to respond to.
[[EDIT ORIGINAL END]]
Stay away from this landlord!!!!! I had the worst possible nightmare with mice/rats in the flat, failure to respond to important maintenance requests, all culminating in the landlord seemingly being registered through some Cayman Island tax scam and was "therefore difficult to get in touch with" when I needed something urgent. I can write a book about what happened during my 2 years in the flat; for example there was a gas leak they took 3 days to respond to./&display=popup&link=http://www.allagents.co.uk/review/10550/&redirect_uri=http://www.allagents.co.uk/review/10550/ "Share on your Facebook Wall"){kind=logo}
, peeling paint redone, flat cleaned (!!!). NONE of these were done, and the very day that we moved in they washed their hands of us, claiming all responsibility lay with the landlord, despite their own guarantees. Not impressive./&display=popup&link=http://www.allagents.co.uk/review/10183/&redirect_uri=http://www.allagents.co.uk/review/10183/ "Share on your Facebook Wall"){kind=logo}
 and originally I was cool with that. Since its been problem after problem and the maintenance company attitude is to leave me hanging for 3 weeks with no hot water during last years cold winter, numerous other boiler issues, a leaking Washing Machine that has ruined paintwork and plaster which they are now saying I am a liar when I report that something upstairs is leaking water.
Lesser people give up & accept the poor service but I am making sure they just do what they are supposed to & get things right - and it isn't even MY house!!!
Please Cal or Mr Black, I'm happy to come to your Camden office to discuss all my historical issues but its the maintenance part of the business that takes my review score down to bad. If I was just scoring on the Agency itself, I would rate Good./&display=popup&link=http://www.allagents.co.uk/review/10054/&redirect_uri=http://www.allagents.co.uk/review/10054/ "Share on your Facebook Wall"){kind=logo}
 and I'm particularly impressed with how seriously their leadership team take customer service and complaints./&display=popup&link=http://www.allagents.co.uk/review/9892/&redirect_uri=http://www.allagents.co.uk/review/9892/ "Share on your Facebook Wall"){kind=logo}
 at Black Kats were great. Khan showed my house mate and I around to three great properties and we settled on the third...very fast and efficient. Jennifer at the office was also great in explaining things and in getting us into our place asap.
Thanks guys!/&display=popup&link=http://www.allagents.co.uk/review/9133/&redirect_uri=http://www.allagents.co.uk/review/9133/ "Share on your Facebook Wall"){kind=logo}
 for an excellent service. They were very professional, friendly and helpful. I was treated individually, what is not very common in other agencies. They have fantastic customer service.
I definitely recommend BLACK KATZ to anyone who is looking for a flat to rent./&display=popup&link=http://www.allagents.co.uk/review/8978/&redirect_uri=http://www.allagents.co.uk/review/8978/ "Share on your Facebook Wall"){kind=logo}
Jennifer was extremely informative and was quick to reply to all emails and update us on the progress of our references, etc.
She even helped us out when we moved in and found that the flat hadn't been cleaned. She organised really good cleaners for us even though it was a Let Only contract and it was the landlords responsibility.
Would recommend and will definitely be using again.
Thanks,
James & Gisella/&display=popup&link=http://www.allagents.co.uk/review/8910/&redirect_uri=http://www.allagents.co.uk/review/8910/ "Share on your Facebook Wall"){kind=logo}
 Rocks!
As a tenant for over 5 years I have found them professional, efficient, caring and compassionate.
I think it admirable that Andrew Black responds to any negative comments posted on this site with a clear objective of constant improvement. Special thanks to Cal and Rachael at the office!/&display=popup&link=http://www.allagents.co.uk/review/8818/&redirect_uri=http://www.allagents.co.uk/review/8818/ "Share on your Facebook Wall"){kind=logo}
 helped me at all times to become a happy tenant now living in W4.
Jay, Shanto thanks! /&display=popup&link=http://www.allagents.co.uk/review/8811/&redirect_uri=http://www.allagents.co.uk/review/8811/ "Share on your Facebook Wall"){kind=logo}
 for helping me to find a rental property that was to my satisfaction and within my budget.
They were very helpful and professional throughout and I would definitely use them again in the future./&display=popup&link=http://www.allagents.co.uk/review/8642/&redirect_uri=http://www.allagents.co.uk/review/8642/ "Share on your Facebook Wall"){kind=logo}
. Um, hello. Thank you for the notification! Scary and made the entire process of requesting a repair rather unappealing (that and the fact that it usually took about six calls for a repair to actually happen). Unauthorised and unannounced entries occurred twice again after this incident, which I would have possibly understood if they were a day or two after making a repair request, but not after waiting weeks of hearing nothing!
If renting a furnished accommodation, know what you are entitled to as a tenant, they will pressure you to sign a lease ASAP citing the competitive nature of the London lettings market. We unfortunately signed off on accepting that they wouldn't provide some pretty major furnishings stupidly thinking we could get them secondhand - they should be providing tables, crockery, curtains, etc for you, especially as they charge premium rent!
As an expat living permanently in London I'm frequently asked by friends who are moving over about letting agents. I specifically tell people to avoid Black Katz as they have proven themselves to be unprofessional, disorganised and completely unable to comprehend the concept of customer service. Considering the extraordinate "Share on your Facebook Wall"){kind=logo}
 has been very helpful lately, I lost a copy of my tenancy agreement and she emailed me a copy - very helpful.
I would happily recommend using Black Katz West Hampstead again./&display=popup&link=http://www.allagents.co.uk/review/7200/&redirect_uri=http://www.allagents.co.uk/review/7200/ "Share on your Facebook Wall"){kind=logo}
 which I didn't find to be value for money, but that's true of all agencies. /&display=popup&link=http://www.allagents.co.uk/review/5459/&redirect_uri=http://www.allagents.co.uk/review/5459/ "Share on your Facebook Wall"){kind=logo}
 and then they call up the next day and disregard that agreement with their final line being "Share on your Facebook Wall"){kind=logo}
,
2. They cannot organise the contracts, receipts and welcome packs which never seem to materialise.
3. If anything goes wrong they disappear, go radio silent, or promise call backs that never happen
4. They could be taking risks with your security and may even leave communal doors unlocked when doing viewings
5. Have no duty of care to the tenants and pass the buck at every opportunity; nothing seems the be their responsibility
6. The emergency line is a joke. Don't call the emergency line if you actually have an emergency because you will be called back a day later by abusive idiot who questions whether a flood/gas leak/ break-in/fire is indeed an emergency ( this REALLY happened- well one of these emergencies did).
7. They make apointments to sign contracts and when you get there with a taxi waiting to take you back to work, they are on their lunch breaks.
Whatever you do, and no matter how nice they are when they show you around, believe me this will all change as soon as you sign the dotted line. Do not use them. Ever. /&display=popup&link=http://www.allagents.co.uk/review/1779/&redirect_uri=http://www.allagents.co.uk/review/1779/ "Share on your Facebook Wall"){kind=logo}
 you will be told that the landlord has just acquired the property - this is rubbish - he has had it for many years!! So the lies begin...
You will be told that the landlord is one of the good ones and that he is going to do the property up (this is news to him - he doesn\'t like to spend money)... \'The landlord will buy what you want, professionally clean the flat, add a new fridge freezer, new tiling, new work surfaces, new lights, cleaned this, cleaned that, new toilet seat, etc, etc, etc - he will decorate - it will be like a new place\'...
The asking price is x amount but if you offer x amount plus another /&display=popup&link=http://www.allagents.co.uk/review/1314/&redirect_uri=http://www.allagents.co.uk/review/1314/ "Share on your Facebook Wall"){kind=logo}
Agent Details for Black Katz
Select a branch to go to view details of that specific branch
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London - 69 Parkway, Camden, NW1 7PP
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London - 1 69 Parkway, Camden, NW17PP
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London - 199 West End Lane, Brent, NW62LJ
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London - 2 Shepherds Bush Road, Greater London, W6 7PJ
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London - 199B Westend Lane, Camden, NW6 3LU
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London - 157 Broadhurst Gardens
West Hampstead, Camden, NW6 3AU
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London - 78 Borough High Street
London Bridge, Southwark, SE1 1LL
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London - 22 Baron Street
Islington, Camden, N1 9ES
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London - 24 Shepherds Bush Road
Hammersmith, Greater London, W6 7PJ
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London - 1 Topsfield Parade
Middle Lane
Crouch End, Haringey, N8 8PR
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London - 78 Borough High Street
Clapham, Southwark, SE1 1LL
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London - 68 Commercial Street, Tower Hamlets, E1 6LT
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London - 1 22 Baron Street, Camden, N19ES
Review Statistics for Black Katz
Review Summary
- Total Reviews:
- 128
- Total Ratings:
- 139
- First Review :
- 06/05/2006
- Latest Review:
- 08/02/2012
Overall Review Performance
- Recommend :
- 97
- Disapprove :
- 42
Individual Services Review Performance
| From Landlords | From Tenants | From Vendors | From Buyers |
|---|---|---|---|
| Recommend:29 | Recommend:61 | Recommend:0 | Recommend:0 |
| Disapprove:2 | Disapprove:34 | Disapprove:1 | Disapprove:0 |
| Surveys | Conveyancing | Lettings (Prospect) | Sales (Prospect) |
|---|---|---|---|
| Recommend:0 | Recommend:0 | Recommend:7 | Recommend:0 |
| Disapprove:0 | Disapprove:0 | Disapprove:5 | Disapprove:0 |
| They manage our building | They are our factor | They manage our estate |
|---|---|---|
| Recommend:0 | Recommend:0 | Recommend:0 |
| Disapprove:0 | Disapprove:0 | Disapprove:0 |
Staff Members
Select a branch to see more details
-
London - 69 Parkway, Camden, NW1 7PP
-
London - 1 69 Parkway, Camden, NW17PP
-
London - 199 West End Lane, Brent, NW62LJ
-
London - 2 Shepherds Bush Road, Greater London, W6 7PJ
-
London - 199B Westend Lane, Camden, NW6 3LU
-
London - 157 Broadhurst Gardens
West Hampstead, Camden, NW6 3AU
-
London - 78 Borough High Street
London Bridge, Southwark, SE1 1LL
-
London - 22 Baron Street
Islington, Camden, N1 9ES
-
London - 24 Shepherds Bush Road
Hammersmith, Greater London, W6 7PJ
-
London - 1 Topsfield Parade
Middle Lane
Crouch End, Haringey, N8 8PR
-
London - 78 Borough High Street
Clapham, Southwark, SE1 1LL
-
London - 68 Commercial Street, Tower Hamlets, E1 6LT
-
London - 1 22 Baron Street, Camden, N19ES
Agent Fees
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Complaints Procedure
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